Solar Air  Energy

Solar Air Energy Reviews

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81% 0% 100%
4.9

Based on 20 ratings

About

Solar Air Energy is a Solar Power Installation business based in Morningside QLD. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $7,100 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Battery brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solar Air Energy Reviews (20)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

5.0/5

Quality of System

5.0/5

Installation

5.0/5

Customer Service

  • 5 star 15
  • 4 star 5
  • 3 star 0
  • 2 star 0
  • 1 star 0

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An incentive was offered by Solar Air Energy for this review. Learn more here.

Highly recommend - great service & product

From the initial quote to after the install, I had a great experience with Solar Air Energy. They were affordable, quick, efficient and reliable. They even got in touch after installation to check I was still satisfied with the install and product. It's hard to find good help these days, but they are the exception - I could not recommend them highly enough.

Supplier Reply:

Hi Tyrell,
Thanks for choosing Solar Air Energy to install your new solar system and taking the time to leave us a review.
If there is anything we can help you with in the future do not hesitate to call us.
Kind regards
The Solar Air Energy Team
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Magic on the roof

1. Very friendly and clear in details.
2.The installation was done in one day without fuss. The premises were left clean of debris. They were reliable, clean and polite throughout the whole process.
3. Grid connection was organised and connected a few days later.

Supplier Reply:

Hi Patrick,
Thanks for choosing Solar Air Energy to install your new solar system and taking the time to leave us a review.
If there is anything we can help you with in the future do not hesitate to call us.
Kind regards
The Solar Air Energy Team
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Good quality installation

The quoting process was great. Solar Air Energy sent a representative to my property for the quote who was very professional and provided the information I was after. The installation went as planned, the installers turned up on time and for the most part were professional, did a good job and were relatively tidy. The customer service was good, the apps etc was setup and instructions about what I had to do for grid connection and contact with retailer were provided.
Inverter rating: 4/5

Supplier Reply:

Hi Justin,
Thanks for choosing Solar Air Energy to install your new solar system, if there is anything we can help you with in the future do not hesitate to call us.
Kind regards
The Solar Air Energy Team
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Thumbs up

Big thanks to Brodie, Jack, Nathan and Corey, whole process from quoting to install was on point! Communication was great all the way through.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Stephen,

Thanks for choosing Solar Air Energy to install your new solar system, if there is anything we can help you with in the future do not hesitate to call us.

Kind regards The Solar Air Energy Team
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Professional and efficient

Knowledgeable sales person. Timely and informative quoting. Installation occurred on promised date. It was fast and efficient (6 hrs) and the site was left clean. The roof panels are neatly laid out, as is the inverter and meter box upgrade. Solar air energy took care of all the paperwork. It’s been a very positive experience.

Supplier Reply:

Hey Mick,
Thanks for choosing Solar Air Energy to install your new solar system, if there is anything we can help you with in the future do not hesitate to call us.
Kind regards
The Solar Air Energy Team
Show Details

Solar Air Energy.

No issues at all. Professional installers, explained the process and a full run down on installing and using the app.

Supplier Reply:

Hi John,

Firstly we would like to say thank you for choosing Solar Air Energy for your Solar Installation! We appreciate you taking the time to leave a review about your experience with our company! Enjoy your savings and if there is anything we can assist you with in the future please feel free to reach out!

Kind regards
Solar Air Energy Team
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Awesome installers!

Great communication and customer service! Boys did an awesome job even though it was blistering hot. Thanks so much Jack and Tom

Supplier Reply:

Hey Tay,

Thankyou for your feedback we truly appreciate it! We hope you have an awesome Christmas and enjoy your savings with your new Solar System!!

Kind regards
Solar Air Energy Team
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Quality System, Fantastic Service

This quote was not the cheapest option but we chose it because of the quality of the components.

The company did an onsite inspection before quoting and explained the options thoroughly to us before a contract was signed. The documentation provided was clear and comprehensive and the company handled all the necessary paperwork with Energex. Communication and arrangements with everyone were efficient and reliable. The installation team were a pleasure to have on site, and a small problem we had post installation was fixed as soon as practicable. Very happy customers.

Inverter rating: 5/5

Supplier Reply:

Hi Joan,

Firstly thank you for choosing Solar Air Energy for your Solar Install! We appreciate you taking the time to leave a review about your experience with our company! Enjoy your savings and if there is anything we can assist you with in the future please feel free to reach out!

Kind regards
Solar Air Energy Team
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Excellent Service

Nathan from Solar Air Energy could not have been more helpful in our decision making process regarding solar installation. He happily answered all my many questions, gave frank advice as to the pros and cons of various options, and adjusted the quote given in response to changes in the specifications we wanted. The installation happened promptly, we were well informed of what was happening during the process, and his team installed the solar system and two air conditioners in half a day, leaving the house very neat and tidy. Nathan assisted us in accessing and using the app associated with the solar, in organising for our energy retailer to install the meter, and in getting Energex to fix an excessive voltage issue that he detected. I would thoroughly recommend Solar Air Energy form our experience.
Inverter rating: 1/5

Supplier Reply:

Hey Lynne,
Thanks for choosing Solar Air Energy, glad to hear you are happy with your new hybrid solar system and AC's just in time for Summer. We look forward to hearing about your energy savings in the years to come!
If you ever need us we are only a call away...

Kind regards
The Solar Air Energy Team
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Vastly exceeded my expectations.

First up, Nathan was very thorough in working out what solar system would work best for us and explaining how everything worked. He answered all my questions and addressed my concerns about battery safety. Gail was on the phone straight away to organise a time...and reorganise it when we had to get a new roof installed first! Then Jack, Seth, Jack, Mark and Myles arrived and had our system up and running by 2pm. They were professional, efficient and very neat with the installation, and they cleaned up afterwards really well. I am super happy with the system. It is an impressive piece of kit and It has vastly exceeded my expectations. Nathan is helping us with the network and grid connection process which makes life easier.

I have to say, the REC 410 Alpha Pure R work exceptionally well and easily meet our power needs. The Sungrow 10Kw SH10RS inverter is a marvel and manages to keep our power usage from the Energex grid at zero almost all the time.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Paul,
Firstly, thanks for choosing Solar Air Energy.
Secondly, thanks for taking the time to leave this review for us we appreciate it and it helps us grow as a company.
It was a pleasure installing your new Hybrid solar system and your battery on your beautiful home.
If you ever need us in the future for anything at all we are only a call away!

Kind regards
The Solar Air Energy Team
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Friendly staff, great service, no mess, tidy installation, informative, in & out same day.

Punctual tidy very informative professional salesman, part owner. Senior technician explained function & procedures on completion. I would recommend this company.
Inverter rating: 4/5

Supplier Reply:

Hey Roy,
Thanks for choosing Solar Air Energy we appreciate you taking the time to leave this review for us.
If you need anything in the future we are only a call away.

Kind regards
The Solar air Energy Team
Show Details

Great team to deal with. I am happily a repeat customer.

Having had a great experience with my first solar system from Solar Air Energy, I am now a repeat customer.
The team is always prompt, professional and friendly.
The final product looks amazing and performs great. Once again, with the design and installation, their experience is obvious – some of the neatest installations I’ve seen!
I enjoy checking the app and seeing how well the system is performing. Even with the electricity prices increases, I am still not getting any bills.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Riley,
Thanks for choosing Solar Air Energy multiple times for your properties, we have been monitoring the new system with the battery and its performing unbelievably.
If you ever need us in the future for anything feel free to contact us anytime.

Kind regards
The Solar Air Energy team
Show Details

Professional outfit

Salesman came to the house (not just done over the phone) so I was able to discuss different locations for the inverter and Tesla wall connector and ask questions about other aspects of the installation.

The installation guys arrived on time and were professional. Importantly, they did a very neat and tidy job (especially the inverter). They were also very efficient (arrived 7am and left by 1pm). After setting up the app one of the electricians patiently provided me with an explanation of the key data that it generates and all the warranties and ancillary information.

After-sales service was also very responsive, when I had a few questions regarding the inverter app and the commissioning of the wall connector.

Very happy with all facets of the job.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Rod,
Thanks for taking the time to leave this review for us, we are glad you're happy with the completion of the system and also the EV charger.
If you ever need anything from us in the future we are only a call away.
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Contractor who is aware of the due diligence required to assist their new clients

They were able to provide a correct and accurate quotation. What I mean by this, is that the Contractor who carried out the work guaranteed the number of panels. The practice used by renderers is to arrive to site and produce a computer, and, using GPS photography, cut and paste panels to the roof and tell the consumer there will be 20 solar panels and provide quote.
There is no actual physical site measurement taken to ensure that the 20 solar panels quoted will fit on roof surface. What the consumer is unaware at the time of acceptance of the tender, is that if only 17 solar panels fit, they will be refunded the cost of panels not used.

With this attitude, the consumer loses out in the following way: -
1. They are NOT receiving the KW quoted, i.e., 8.3 kw tendered…received only 6.6kw.
2. They are lied to, as I received quotes, 8 quotations only one was site measured, which was Solar Air and Energy Pty Ltd. All others refused to do site measure or requested $350 to $500 to do site measurement.
3. *Standard Method of Measurement (SMM) is the documentation of rules and provisions that could be applied in the measurement of works for all major tasks, trades, sections and elements of construction projects. It appears that contractors do not use this Standard in this industry.
Solar Air and Energy were aware of the dual diligence towards their clients, and if they made an error, they honoured their commitment.
1. How was the sales/quoting process.
No problems, no matter what client asked for Solar Air and Energy Pty Ltd provided answers if not they would go out of their way to provide an answer.
2. How did the installation go: -like clockwork all knew their job.
3. Polite: - not a harsh word spoken, no distraction such as a radio blaring.
4. Tidy: - all rubbished cleaned up, rubbish to roof area mechanically blown off by Site Staff of Solar Air Energy.
5. Punctual: - on time and in and out like a Swiss Watch, clean and precise.
6. How was the customer service: - Solar Air and Energy Pty Ltd help organise the grid connection after the installation.

Supplier Reply:

Hey Garth,
Thanks for choosing us mate, very thorough research on your end so we are over the moon that you chose us to install your new hybrid solar system.
If you ever need us in the future for anything at all feel free to call and we will straight out.

Kind regards
The Solar Air Energy team
Show Details

Quality Installation & 10/10 Customer Service!

I could not be happier with our system we had installed October last year! our quarterly power bills were roughly $700 per quarter and rising which is why we decided to look into solar! The guys from Solar Air Energy came out and explained how Solar works and looked at our household usage went over our power bill and any future plans we had for the house as we were doing renovations. Going with Solar Air Energy was a no brainer especially after seeing their Google Reviews! The guys arrived on the day of install they were polite and punctual and completed the install on the same day and tidied up after themselves! Jack stayed after the system was installed to run me through the online monitoring and make sure it was connected and working on my phone. Since then our system has dropped off the monitoring and they were straight onto it to get it back on and working for me! Couldn't be happier with our system and would definitely recommend anyone who is looking at getting Solar to check out these guys!
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Kylie,
Thanks for choosing Solar Air Energy and taking the time to leave this review for us.
Glad you're happy with your mini power station installed on your roof, it certainly is a big system.
If you ever need us for anything in the future we are only a call away.

Kind regards
The Solar Air Energy team
Show Details

Great installation

The sales quoting process was quick and informative. I was replacing the old system and I received good advice and recommendation.
The installation process was very professionally done, by qualified electricians. They even replaced 4 broken roof tiles and left the place clean and tidy. They took care of the grid re connection.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Satish,

Thank you for trusting us with your Solar Replacement! You were definitely better off replacing your existing system and keeping your feed-in rate higher I am glad we could help you! Happy savings!!
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Fantastic Install & Customer Service!

from the Initial interaction with Solar Air Energy we knew they were the right company. The Salesman was an Electrician who answered all of our questions we had unlike other companies who either didn't know or gave us false information regarding "Battery Ready" systems. Solar Air Energy was the first company we felt were honest in relation to what we needed. We got our system Installed with them and they advised us to wait until we got a quarterly bill to see what size battery we would need if we even needed one. The installation process was seamless and they set up the app on our phone and showed us how it worked. They cleaned up after themselves and were very polite and respectful whilst onsite. After we got our first bill with the Solar they then came back and discussed options for a battery with us. We would highly recommend the team at Solar Air Energy!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Brian,
Thanks for choosing us to install your massive Hybrid solar system, we appreciate you taking the time to leave this review for us, it's great to hear you were happy with our guys from initial contact all the way through to the install process.
That massive system will surely have you guys in credit, if you ever need us in the future feel free to call anytime.

Kind regards
the Solar Air Energy Team
Show Details

Outstanding experience

Our search began on 15 March and we had solar panels installed on 22nd. The team at Solar Air Energy was amazing. They arrived promptly at 6:30 and were packed up and gone by midday. Nothing left to clean up. The company arranged everything from start to finish, including wifi connection, phone app, hot water timer and smart meter. Could not be happier. Just waiting for our first power bill since installation.
Inverter rating: 4/5

Supplier Reply:

Hey Jen,
Thanks for choosing Solar Air Energy, glad to hear you're happy with your new system we look forward to hearing about your savings in the years to come.
If you ever need us we are only a call away.

Kind regards
The Solar Air Energy Team
Show Details

An incentive was offered by Solar Air Energy for this review. Learn more here.

Great experience, fast, efficient and very responsive - Recommended!

After requesting three proposals through Solarquotes, Anthony was in touch the day after, inspected the property a few hours later and installation happened two weeks after, on time and with no hassles. Couple of follow up questions after installation were promptly answered and even a visit back to our house to explain more things / change some settings. Overall fantastic experience, we did also get additional non-solar work done at the same time and afterwards since, and every time very reliable and clean work. Quality of system looks great, but too early to tell since it's only been a couple of months. Definitely recommended!

Supplier Reply:

Hey Marco,
Thanks for choosing Solar Air Energy for your solar install, glad you are happy with the finished system and also the new Ducted AC.
If you ever need us we are only a call away.

Kind regards
The Solar Air Energy team
Show Details

Great service, quality install

The guys organised a quote quickly, visited site to discuss, turned up on time and had the job all complete in a couple of weeks. Absolutely hassle free.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hey Pat,

Thanks for the kind words mate, enjoy the savings from the sun and the new ducted ac system.

Kind regards
The Solar Air Energy team
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