Solar Battery Group Reviews
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About
Solar Battery Group is a solar power/home battery installation company based in Melbourne and serves most Australian states; including South Australia, New South Wales, Victoria, Western Australia, Queensland and Tasmania.
You might have come across this company via your letterbox. It's not uncommon for the firm to send out snail-mail letters en masse offering 'special deals' on solar battery systems.
At the time of updating this page, Solar Battery Group was using products from brands such as Eveready, Growatt and Alpha-ESS in their battery installations. Beyond batteries, the firm also offers solar power systems, pool pump controllers and heat pump hot water systems; plus maintenance services.
Their contact details:
- HQ Address: 1/990 Whitehorse Road, Box Hill, VIC, 3128
- Phone Number: 1300 223 224
- Email: [email protected]
- Website
You can read reviews from some of their customers below. If you've been a customer of the firm, we encourage you to leave a rating and review of Solar Battery Group.
Reviewers report paying: $5,200 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
Battery brands previously installed
EV Charger brands currently installed
EV Charger brands previously installed
Hot water heat pump brands currently installed
Hot water heat pump brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Solar Battery Group Reviews (210)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 121
- 4 star 60
- 3 star 5
- 2 star 11
- 1 star 13
27 October 2026
26 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Good customer service
Great installers, on time, neat and very friendly. Customer service excellent.26 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
A great company to work with
Solar battery group was recommended to us by a friend who had recently used them to install his battery. I must say we were very impressed with how professional and easy to work with this company was from first enquiry to final payment. Macaulay was our first port of call who helped with the choice of battery, panels required, different payment options and organised instalment dates. Chantelle and Kelly followed up throughout the process to offer any help and to ensure we were not experiencing any problems. Taylor ensured we were understanding any costs involved and payments due. The electrical instalment team with Mark and Liam I must say was exceptional. So very courteous, hard working and professional and ensured no mess was left about after working diligently for the whole day, removing old panels and inverter, installing new battery, wiring, inverter and power board within the specified time of a day. Very impressed with the whole team.26 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Great Experience
Great service from start to finish installers were friendly and helpfulBattery rating: 5/5
26 October 2026
Great Company to deal with
Very helpful and friendly company to deal with. The sales person was very informative and knowledgeable. The installation team were very friendly, tidy and helpful. We would highly recommend this Company. Order No 355004Battery rating: 5/5
25 October 2026
Great experience, with a bump in the road along the way.
I would like to give 5 stars as everything went well, except the install process.Sales staff were great! 5 stars
Support staff were great! 5 stars
Technical staff were great! 5 stars
Customer service are great! 5 stars
Install team really let the team down ..... BOOO!!
I think the install team are local contractors. I have had a lengthy conversation with SBG customer service regarding the install. In short the install team made a huge mess with the masonry dust and made no attempt to vacum while they drilled, to cover up any our belongings, or clean up the mess they made afterwards.
My wife was home at the time and they didn't even talk to her to say "move your stuff or cover it up!"
Before you say "Thats all tradies" these guys were in such a hurry, they didn't commission the system properly, the excellent support/technical team had to do that a week later.
SBG are not happy at me being unhappy and are currently making moves to sort this out. So go with SBG if you believe their deal is the one for you.
Its all working now, I couldn't be happier
Ken 354195
23 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Good, fast and value for money.
Firstly, we felt that we got very good value for the battery we bought.Second, the company was very quick in getting us sorted out, faster even than we ourselves were ready.
Third our installer was a lovely fella, did a great job and was helpful with any requests for information.
Finally, the company helped by letting us know that some people are eligible for interest free finance (I believe this is a govt thing).
I've been checking the performance of the battery over the days since it was installed and we are stunned at how effective it is (even though we've had grey skies and rain this week.
Don't wait, do it if you're undecided.
Battery rating: 5/5
22 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
A excellent overall experience
All members of the SBG team with whom I spoke were helpful. They listened and responded to my questions. The tradesmen who installed my battery were efficient, on time, cleaned up after themselves. They also were helpful in explaining to a non-technical the details of how things operated, providing all the information that I needed,22 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Communication can be improved but overall experience was ok
A good attempt was made by company to address valid concerns22 October 2026
Installation of a solar battery
Every person was great, efficient and did an excellent job, Job number 35483421 October 2026
GREAT EXPERIENCE
Highly recommend this company from sales to installation, tradespeople were well mannered and knew there work very well, highly recommend this company20 October 2026
Feedback
I couldn't be happier with my experience with Solar Battery Group. The entire process from start to finish was completely seamless and hassle-free.A special shoutout to the team member who guided me through the upgrade to a newer and much better model—their advice was spot-on and ensured I got the best system for my needs. The installation crew was equally impressive: punctual, professional, efficient, and left everything clean and tidy.
Huge thanks to the whole team for making this such a smooth and positive experience. I highly recommend Solar Battery Group to anyone looking into solar solutions! Gavin Pereira ("338071")
Inverter rating: 5/5
20 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Clear and esay
Already had some experience with solar and a battery but Lucas explained the process clearly and made it easy proceed with installation of the batteries. Doubling the batteries capacity was a bonus. Interest free credit also helped. Installation went well - tidy job. The batteries charged to 100% from the grid after installation. Evidently this is to be expected but I think it should be communicated at the time of installation.Battery rating: 4/5
19 October 2026
Performance Exceeded
From start to finish you are informedFrom your needs analysis to completion great job by all staff
Neat and tidy!
Highly recommended
Stephen
Inverter rating: 5/5
19 October 2026
Solar Battery Group Great Job
Solar Battery Group, contacted me promptly after my inquiry, they were very comprehensive and detailed about their proposal and explained the process very well. After the details were worked and the deal finalized the installation took place very quickly ( within 2 weeks! ) the crew that installed the system were very easy to work with and very skilled and professional in their work. Neat and tidy cleaned up all the left overs and rubbish afterwards. A great job.Battery rating: 5/5
05 October 2026
Beware the cheap installer / retailer - Very limited warranty support
At first glance this seems like a reputable company who put together cheap battery systems for residential installation. I should have read this website first before buying a home battery from them.I purchased an Alpha ESS 2.9KW HIVE battery (Storion - SMILE - B3) from them, along with an additional HIVE secondary battery of 2.9KW and it was installed in January 2020. We had problems with the battery not working in March 2020 and getting any kind of sales support from Solar Battery Group was difficult. I ended up threatening to take them to the ACCC. Eventually this problem was resolved and the battery was working fine. We then added another two HIVE 2.9KW additional batteries in January 2022. Figured all companies and products sometimes have glitches and the months of no issues had lulled us into false sense of security.
In April 2026 the batteries simply would not remain connected to wifi no matter how many times we tried to connect, but the battery seemed to be working judging by the lights on the front of each module so we didn't worry about it too much. In late May we got error lights but the particular light configuration was not in the manual. So we couldn't trouble shoot. We called Solar Battery Group in early June 2026 for help.
That was the beginning of the worst customer service I have ever experienced. We ran through trouble shooting over the phone, it didn't work. Was told we would get called back, didn't. When we followed up they asked us to send photos, which we did. Then nothing for weeks. Then they asked us to send photos again... which we did. Then nothing. Then we try to follow up and get told, oh the manufacturer can't see what the issue is as it isn't connected to wifi, so can you do that? We tried connecting the system to wifi over 78 times. Told them this by phone and email. NO SUPPORT OFFERED.
I then wrote and threatened to sue the company if they didn't do what they should have done after phone troubleshooting didn't work and arrange for a technician to come and sort out the issue. I acknowledged that half the system was in warranty and half was out of warranty, and offered to cover some costs if needed. Just needed the battery system operational. It took weeks and again I had to follow up with them to get a technician booked.
Technicians came out on August 24 2026, and after 3 hours on site could not do anything to get the system running. So they switched everything off to make it safer and told us that Solar Battery Group would be in contact with next steps. It is now October 5, 2026 and we have had no contact from them. We still have no working battery system for our solar, and a very expensive wall decoration. Our batteries have not worked now for approximately five months.
I strongly DO NOT RECOMMEND Solar Battery Group or Alpha ESS whose products have failed too close to the end of the warranty date, given the cost of the system. I have written to both again today in the hopes of some resolution but not holding my breath. Will update if I get anything positive out of either company.
Battery rating: 1/5
01 October 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
A smooth battery purchase and installation
I had two solar batteries installed by Solar Battery Group now ten years apart and the batteries have served us well.The sales and installation process was fast, easy and transparently explained.
The after sales support could be more responsive.
I can recommend the Solar Battery Group.
Battery rating: 4/5
30 September 2026
Pleasant operators
Pleasant operators, knowledgeable, informative and efficient - did not waste time.323579
30 September 2026
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Really Impressed and would recommend them
Really impressed by Solar Battery Group - Lily 341254. They were very responsive and respectful during the quoting and sales phase. Took the time to take my various calls and discuss the details relating to the quote so I was assured I was making the right decision. Thanks Sam and the Team. It was important for me to choose a business that had the right technical credentials and good track record.The installation process occurred when they said it would and Luke was brilliant. Really felt he knew what he was doing and he certainly was a registered electrician. He took the time to take me through what he was doing and explain the battery and how it was working along with my solar. He did the work very efficiently and ensured that the area was tied up before leaving. I would highly recommend the team at Solar Battery Group!
Battery rating: 5/5
29 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Excellent experience
Great experience from start to finish. The team was professional, knowledgeable, and easy to deal with. From receiving the initial quote through to the installation of the battery, the process was smooth and hassle-free. The installation team arrived on time, completed the work to a high standard, and took the time to explain everything clearly. Highly recommend to anyone considering a solar battery system.Order No: 329685
Battery rating: 5/5
29 September 2026
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Sceptical
I was very sceptical about installing a battery and I was sitting on the fence for sometime whether to install a solar battery or not.I wish I had done it a lot sooner with the savings we are making it is unbelievable! Our bill is under $2 a day and with rates rising it was a no brainer!
I contacted Battery Solar Group after receiving a letter in the mail, the process was simple from speaking to someone through to the installation.
29 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Seamless acquisition
The ordering and payment system was seamless. Installation was on time and efficient. Installers were quick, and inspection afterwards went straight through.In retrospect, a bit of assistance with the related IT would have helped us oldies.
EV Charger rating: 5/5
28 September 2026
All installed ahead of time
We had a great experience with SBG, they were responsive, timely and got the job done as quoted and ahead of time28 September 2026
Nice and Easy
The whole installation process starting from getting the quote to final installation was simple, easy and timely.25 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Great system
Happy with the way the system was installed and in particular the monitoring.Inverter rating: 5/5
Battery rating: 5/5
25 September 2026
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Very happy with the install and the product
Everything went smoothly from quote to planning to installation. Service was polite, installation was neat and clean and on-time. Everything has been running perfectly. It is great to be able to see the import and export on my phone at any time.Battery rating: 5/5
24 September 2026
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Fantastic product and fantastic service
Fantastic experience dealing with Lawrence who answered all queries I had about the battery and the process. Didn't push me into purchasing the product at all and was amazing to deal with. The day of installation, the communication was clear and the installers were clean, tidy and professional. The battery itself has been a game changer for my family. Would recommend Solar Battery Group to everyone.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
24 September 2026
Excellent customer service
Battery install and sales all good. What was really impressive was the after sales service. Unfortunately our battery developed a fault after a few weeks so rang them up expecting the normal customer service experience you get these days, but was answered by an actual human being who took full responsibility for the issue and followed it through. Diagnostics was sent to the manufacturer and reply came back and battery was replaced no dragging of feet no delays. As I said they immediately took full responsibility, owned the problem and fixed it.The replacement battery (identical make and model to the first) has been so much quicker to charge that I suspect the original battery already had a fault before it was delivered, even though it passed all the installation checks, and yes the technical took me through all the connection process etc. Would use them again without a second thought.
Andy
24 September 2026
Good customer service
Èverything was done to my satisfaction the installation was done quickly great customer service24 September 2026
Great install!!
I was very happy with our installation - arrived when they said - tidied up after. Could not ask for better! Great system as well!24 September 2026
Alpha Battery
Installation was good and the battery is performing quite well.Battery rating: 5/5
24 September 2026
Great company
After getting a $1200 electricity bill I decided to get a battery. I had 18 panels but was still getting a big bill. Since getting the battery, it is full by lunch time and I am selling to the grid the rest of the day. The battery keeps me going overnight.The service was prompt and was informed of progress along the way. I am so happy with Solar Battery Group and would not hesitate to recommend them to anyone looking to install a batteryBattery rating: 5/5
23 September 2026
Helpful and timely service throughout
Helpful and timely service through the entire process, even when problems emerged that weren’t tied to them, they still supported us to get the right outcome.Full of praise for the team and their support.
23 September 2026
Professional company.
The experience from start to finish was seamless. Quality installer, great customer service support. Would highly recommend the Solar Battery Group.Battery rating: 5/5
23 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Great Solar & Battery Installation
Very happy with my solar and battery installation. The whole process was professional, straightforward and completed to a high standard. The system has been performing really well, and I’m very happy with the result. Highly recommended.22 September 2026
Great service and installation
Really happy with the whole process. The team were responsive and helpful, and the installer did a fantastic job. He stayed late to get everything working properly and configured the app exactly how I wanted for my solar setup. Would definitely recommend them.21 September 2026
Slow process from booking but quality installation
Quoting was good, and big company meant great value.Lots of delays to start due to promotions and demand outstripping staffing and supply. They sold out of my purchased battery but eventually gave me and upgrade model...
The actual installers were excellent, and now staffing sorted, follow up support has been great.
21 September 2026
SBG - Great at 'Sales', Price Beating and providing quality equipment, not much else
SBG (Solar Battery Group), were good to very good at sales.....Their tech were communicative, customer service as to how to do (anything)...POOR17 September 2026
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Not sure about value for money yet, until I get my next electricity bill.
Sales and installation team was excellent. All were professional, patient and very helpful.17 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Installation of solar panels and batteries
From the first phone call to the instalment, I was extremely impressed with there professionalism. They were on time job went smooth as silk, very impressed. The communications to the job finished. Well done.16 September 2026
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Great experience
Very friendly and helpful customer service team and very understanding of my difficulty with phone calls. Installation team was very polite and assisted me to download the app and show me how the system worked. A very smooth process from start to finish. Very happy with them!Order number - 305976 (T.Milne)
Battery rating: 5/5
16 September 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Fantastic company
Very polite customer service team. Prompt follow up and service throughout the whole process. Very happy with the experience and our new batteries.- Order number: 322554 (L.Wakeman)
Battery rating: 5/5
31 August 2026
S B G the house of no books
The quote differed from the invoice.1st quote SBG discount = $3500.2nd quote SBG added an awning which was not installed and not required, $250.00. On this quote a SBG discount was applied $3900.
Why the difference?? Was it an accounting error?
I wanted the $3900 discount on the total cost of installation. I made some irrate phone calls with the accounting team with no success!
I believe the finance management is very poor and deceived the purchaser by manipulation the figures so they achieve their profits!
The contractors who installed the system were efficient and open to our desired location, after negotiation.
It took five months for us to be able to use the Alpha ESS app.
Partly our fault for not being at home, travelling interstate.
Installed in May now app operational in August.
Hopefully the buyer beware when being quoted and invoiced!
Battery rating: 4/5
31 August 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Replacing my old battery
The Solar Battery Group's quote was competitive, but it was the professional way they presented the information and answered all my concerns about the installation and timeline which sealed the deal for me.When on-site the team were efficient and worked in a neat and organized way. They pointed out that the battery did not seem to be charging at the expected rate and suggested i clean the solar panels. Which I organised soon after.
Before they left they set up my phone so i could check the charge rate and the battery capacity. I am extremely satisfied with the installation and the competence of all your workers during the time on site. Thank you.
Inverter rating: 4/5
29 August 2026
Great installer
Process was a breeze from start to finish would recommend28 August 2026
An incentive was offered by Solar Battery Group for this review. Learn more here.
Very happy with our Solar package and installation
Solar Battery Group were very helpful in all ways. They were very informative and supportive, communication was great. The installation was smooth and efficient and the installers were very good. We are very pleased overall and I would recommend them.25 August 2026
Outstanding service, professional installation, and significant savings on my power bills. Highly recommended.
I’ve had a great experience with this company from start to finish. From the day I received their brochure through to the installation and ongoing support, the service has been excellent.The team was professional, responsive, and easy to deal with throughout the entire process. Their customer service, communication, battery installation, app setup, and IT support have all been first class.
Since installing the 20 kW battery system, I’ve seen significant savings on my power bills and have been very happy with the performance. It's been a fantastic investment for our home.
I highly recommend this company to anyone considering a battery system.
Majid
25 August 2026
A pleasure to deal with
The team at Solar Battery Group were a pleasure to deal with. Once we had decided to go ahead, the process was quick and easy. Initially we had trouble with setting up the app, but the support team were able to assist me through the process, even on the weekend they made a follow up call.Panel rating: 5/5
Inverter rating: 5/5
EV Charger rating: 4/5
24 August 2026
Great sales and installation team
Great experience from start to finish. All staff friendly and informative. Very neat and tidy ,all rubbish removed at end of job, Am very happy.Inverter rating: 5/5
19 August 2026
Great customer service
The whole process was easy and the customer service was great. The guys made sure to explain everything well to me and put the battery in a good location. They followed up to ensure everything was working correctly and as it should. Very happy with service and the battery.
Fast and efficient service and great installation staff
Solar Battery Group were really efficient and had great communication and the install was done in no time - easy to follow instructions to monitor the batteries and now we are saving real money - the rebates were clear and easy to understand thanks to the Solar Battery Group. Thank you so much