SOLARLAB Pty Ltd Reviews
4.7
Leave a review Based on 14 ratings Aus Ranking
- 5 star 5
- 4 star 9
- 3 star 0
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.57
- System Quality 4.86
- Customer Service 4.57
- Installation 4.93
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SolarLab was established to deliver innovative retail energy services for Commercial, Industrial and Residential customers across Australia.
We are a values based company with a focus of delivering projects that wow our customers. We always strive to execute work safely, on time and by happy staff.
We have worked hard to build a team of experienced engineers and field services personnel to deliver small, medium and large scale renewable energy projects.
We pride ourselves on being an open, innovative and agile company who consistently desmonstrates the ability to deliver best valye work in the safest possible way.
SOLARLAB Pty Ltd Solar Reviews
Solarlab 10.4kW PV System
Once deciding to go ahead with solar (and very thankful we did!) we obtained three quotes through solar quotes, but I also used the solar quotes website to select three other installers in the Adelaide area. Over two weeks, six companies came to my home to quote and recommend systems. I have a curved roof and I insisted to each company that they should view my site prior to quoting. I received multiple quotes from each installer, which allowed me to select the system best suited to my current (DC in this case!) and future energy needs. We plan to purchase an electric vehicle in the next 1-2 years, so we picked the biggest recommended single phase system we could afford. We chose Solarlab because they were really good at customer service and Justin was always quick to respond to my many emails, texts and phone calls. On the day of the installation, the crew commenced before at 8am and had completely finished by 5pm that day and the site was left clean and tidy. I was able to see the benefits of my system through live monitoring the next day and have become an information geek when it comes to PV systems. Using my solar power daily is the way to go! Show additional informationGood work from a small local company
Initial contact was pleasant, with the quotes being detailed enough yet not overwhelming, which made the comparison with other quotes easy. There was a small miscommunication over the first on-site inspection by the installer, but that was quickly cleared up, and the installer (Max) and his team subsequently did a fantastic job. Quick and efficient installation under changing weather conditions, well done. The panels and inverter are good quality so far, so we're happy. Our only small criticism would be the Fronius app to allow us to view continuous performance of the system, which took some time, effort and a small amount of frustration to set up, but that's not entirely the fault of the installation company. Show additional informationGreat sales and installation experience, tarnished by average administration
Our experience with SOLARLAB was exceptional from the on-site meeting with Steve Byerlee, through his configuration option presentation and selection, and to the installation itself. This was tarnished by administration issues: (1) an unexplained rejection of financing from their preferred financing partner; (2) not receiving an adjusted invoice to reflect financing was no longer being used; and (3) challenges with splitting payment between bank transfer and credit card. Those issues aside, I would be seeking SOLARLAB again if needed. Show additional informationSolarLab excellent package
Excellent follow-up with the sales person. Installation team very well organised and tidy. Customer service very good right up to final connection. Show additional informationStephen
SOLARLAB are a great company to deal with they are on time they keep the job clean they are polite and they kept to the quote that was given Show additional informationAwesome company!
I was very happy with the whole experience. The sales manager was very helpful - he made suggestions and then followed through with answers/info.The installers were punctual and completed the installation in a timely and professional manner. They were friendly and helpful - Max even came back on Christmas Eve to set up the monitoring system!
I would thoroughly recommend SolarLab. Thanks guys! Show additional information
Solar edge
Sales and quoting was really good and prompt.Installing was really good neat and tidy and sent me photos of progress as I was away working.
Customer service after install has been poor I’ve had to follow up how to use and monitor the system and still doesn’t to be showing any production on our app.
No they haven’t helped with the connection. Show additional information
Professional sales person and installers, quick to respond to questions.
Professional sales person and installers, quick to respond to questions. Show additional informationVery professional
Could not be happier. Both companies were excellent. Very hard to make a decision. Felt that Solar Lab recommended a slightly better system.Spoke to TCB and gave them feedback as to why we went with Solar Lab.
Follow up with Solar Lab has been excellent keeping me up to date on all aspects of install and connecting to the grid. Show additional information
A fantastic customer experience
My wife, newborn and I have had a fantastic experience transitioning to >95% self-sufficiency with the help of Lucas and the team at SOLARLAB.We had a particular requirement for a system optimised for transient shade and a small roof surface area and are amazed by the performance of the system.
We opted for Enphase IQ7+ microinverters paired with a Tesla Powerwall 2 which ~60% of our energy is now sourced from and ~40% from solar. Having access to both the Telsa app and Enphase app has been fantastic to be able to see both a system summary and panel-by-panel performance insight.
Lucas was really helpful during the whole process and the installation team where kind and considerate. The electricians were a stand-out, doing a clean, neat and tidy install of all the components and answering my curiosity questions as they were finishing up.
I have started to recommend the team to family, friends and work colleagues - really impressed.
Thanks guys. Show additional information
Reliable fast and friendly service
Sales explained everything well. Booked within 2 weeks. 4 Installers had it all done in a day and were very polite and answered all my questions. Very courteous and helpful. Show additional informationGreat customer service great product
We had a problem with our original solar system and SolarLab came out promptly to find the fault and then fixed it. This lead to getting a quote for a solar storage battery , which we were thinking of getting anyway, so proceeded with getting a quote from them. Justin came out and went thru our options. Their quote was very competitive compared to our other quotes. We proceeded with them because of their great customer service and price, and within no time at all they were installing our new Tesla battery, (best decision ever). I can not recommend them highly enough. Any questions I had they answered, they sent out txt messages as to when they were on their way, and how far away they were. Their workmanship neat and they cleaned up after all the work was finished. Definitely recommend SolarLab. A very happy customer. Thank you. Show additional informationFantastic installer, great customer service.
Great sales processGreat installation
Great customer service, Solarlab also organise the connection Show additional information
Good to deal with
Their quote was comprehensive and they were quick to instal. Their trades were all very considerate Show additional information