Solenergy Group Pty Ltd

Solenergy Group Pty Ltd Reviews

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96% 0%
4.7

Based on 192 ratings

About

Solenergy is a leading solar retailer offering a simple turnkey approach to installing solar to your home or business.

A Clean Energy Council Approved Solar Retailer, Solenergy is a trusted, family owned and operated Aussie business.

We pride ourselves on excellent customer service, trusted global brands and quality installations with industry leading workmanship warranties. 

Reviewers report paying: $4,400 - $6,800 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solenergy Group Pty Ltd Reviews (192)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.7/5

Installation

4.8/5

Customer Service

  • 5 star 104
  • 4 star 80
  • 3 star 6
  • 2 star 1
  • 1 star 1

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Solenergy

Solenergy have been great to work with right from the start. The sales rep was great, the installation team were prompt, finished before schedule and were clean and tidy.

Highly recommended.
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Timely and expertly installed

Despite meeting some awkward and unpredictable install issues the solar was completed in 1 day.

Everyone was very friendly and professional. Everyone arrived on time. Installed within 2 weeks of quote. Some others were talking months

They also came out to troubleshoot the wifi issues, which didn't impact on the functionality of the system but were tricky for me as a little technology shy to rectify
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Loved the experience

Everything was fantastic, this company is a local family owned and Operated business, and the service is above expectations. Communication was fantastic, the helpfulness was unbelievable, always quick to get back to me, Lisa just bent over backwards
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great Installation

Sales/Quoting Process : Clear answers were given to all questions and at no time did I feel "pressured" to buy

Installation was prompt and seemed to me to show great attention to detail.Adam Ric and Ty made a great team and left me with the feeling that the choice of Solenergy was a good one.

I would have no hesitation in recommending them to potential buyers of a solar system.

Fred Taylor

Panel rating: 5/5
Inverter rating: 5/5
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Very pleased

Very professional from getting the quote from Adam Christie , to having it all installed and having everything explained , monitoring it on line in simple language for an old guy. The follow up service has been very good and will not hesitate to recommend Solenergy to any of my family and friends, Doug Young
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Great quality installer!

Great customer service. Very transparent. Very punctual and customer service was awesome!
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Good sales people, bad customer service.

The quoting process was very well done and easy to understand.

Issue 1: Work carried out was not as discussed with the inverter being installed not in the position discussed at time of quoting. The technician completing the install did not call to ask where he should place it.

Issue 2: Sadly work quoted was not completed as per quote. With the power box upgrade not being done as quoted. (they asked for payment the day before)

Issue 3: Install included conduit being run right down the bottom of the wall where it becomes a hazard as it is touching the grass, flexible conduit not pushed into hard conduit with wires being exposed.

When I called to discuss these issues with the owner. He was quite rude, called me a liar when I said the installer never called. Was sarcastic when I asked why the power box wasn't installed as per quote. Said he would fix these issues if I paid more. Went on to say it was my fault for not being home on the day of install (I guess the installers need someone to keep an eye on them)

I had originally organized to retain one of the solar panels from the old install, the owner explained they couldn't let me keep one which I respect. He then said to make up for all the errors he would drop a second hand one they had tested off to my house. He didn't do that.

The install works, I haven't been on the roof to check the panel install, looks good from the ground. I wouldn't use them again.

Inverter rating: 4/5
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Solar install

Quote was more detailed than the others, the salesman actually looked at my old system where the others didn’t.
Lisa in the office was awesome, extremely helpful throughout the whole process and answered all my questions. Installation took a bit longer than expected apparently but by the time I got home from work it was all connected and up and running.
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Fair, prompt, efficient and polite team

The work was completed as contracted very promptly and efficiently by a very hard working, polite install crew.
Panel rating: 5/5
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So glad we decided to do this after thinking about it for so long

From then moment Adam came to quote us till we received all the warranties and sign off the communication has been excellent. Price was far less than we were expecting significantly cheaper than another quote with comparable products.
We had a stack of questions which were answered thoroughly. install happened quickly and professionally. We are very happy we finally took the plunge. Adam and Lisa who we dealt with were very helpful and attentive.
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Great customer service

Really helpful sales team and good onsite inspection. Was happy with the system price
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Great service, easy process!

Excellent customer service from everyone we dealt with throughout the process, it was all made so easy. Thank you!
Inverter rating: 5/5
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Solar install

They made the effort to understand our requirements and design a system that fitted with the roof designs and orientation.

While it took a bit longer to install due to the difficulty of running wires with our house shape, there was no issue that they would do the job within the quoted price and without compromising the quality of the work

They always answered my dumb questions patiently and clearly.

Panel rating: 5/5
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Review

Solenergy was first to come to us with a price. The others dragged their feet.
Inverter rating: 3/5
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Solenergy provides true value even before the deal is signed by providing quality advise

How was the sales/quoting process? Easy and straightfowrard
How did the installation go? Polite? Tidy? Punctual? Yes to all.
How was the customer service? e.g. did they help organise the grid connection after the install? Yes they did everything . It was excellent service
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Great service from start to finish

From the initial meeting through to implementation the team at Solenergy were quick and professional.
Special thanks to Lisa for her patience in helping me get the app running.
Fantastic end to end service I highly recommend Solenergy.

Panel rating: 5/5
Inverter rating: 5/5
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Mark was very friendly and easy to work with. He talked us through all our options and gave recommendations based on our home, our power usage and current solar equipment in the market.

We had to rethink our inverter location on the morning of install due to some ventilation issues, but they worked with us to quickly adjust the plan and I actually think we ended up with a better solution in the end.

Inverter rating: 5/5
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Great service, great quality, great price

The quote process was very quick and Adam was super helpful with any questions I had. They installed it 5 days later which was a very impressive turn around. They had the most competitive price out of all the trusted installers. Highest of recommendations for Solenergy. Great experience.
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Knowledgeable and efficient

Adam was fantastic from start to finish, we had quotes for multiple system sizes and brands we felt well informed and are really happy with the system we chose. The installation was able to take place 2 days after paying the deposit. I have already recommended Solarenergy group to neighbours who have noticed the new panels.
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Original Review on 29-07-2022:

Good installation

Experienced sales person, discussed best place to put panels on roof, and best place to put inverter

Installation team were contractors but did a good job and cleaned up everything ,and took away old system.
Set up monitoring and showed how to monitor using my Android device.

Customer service seemed a bit lax, failed to send final invoice when I paid after install.
( sent a invoice when deposit was paid , then a invoice with $0 to be paid before instal.?)

No one has contacted me to ask if system is working OK and was I satisfied etc.

Grid connection was already in place from old system
I arranged a new plan with Origin to suit the new solar system
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 3/5

Supplier Reply:

Thanks for taking the time to write a review Ronald - we appreciate your feedback. It’s been great to clear up your concerns with invoices – we’re so glad you have since found the invoicing you thought was never sent. The zero-balance invoice is emailed to all Solenergy clients as a record for finalising the account. We’re pleased to hear how happy you are with your installation – we only work with the best! And all our accredited installers are part of our Solenergy family.

10 months later we asked Ronald: "Are you happy with the performance of your system so far?"

Yes I have saved about $934 total over the last 3 quarterly bills so far family of 3. ( installation in middle of quarterly bill)
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Original Review on 22-07-2022:

Great Experience - On Time Delivery

Solenergy were great to communicate with. Excellent customer experience, and nothing was a problem…, thanx Lisa!!! Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thanks Glen for the 5-star review and feedback! We appreciate you taking the time to share your experience with others. It was a pleasure working with you and our head electrician to design a solar solution for your home.

10 months later we asked Glen : "Are you happy with the performance of your system so far?"

Yes, when the sun is shining, making around 4.8kw per hour!!
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Installed without a hitch.

Easy as to arrange quotes. Installation was painless. Great Job.
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Very Happy Camper

Very happy with our installation. Got a 10KW system and no problems at all.

The quoting process was very easy to following and answered any questions I had very quickly. Installation process was not a problem. The guys installing were polite and friendly and they arrived on time.

All additional processes were undertaken by the installers. I had nothing to do.
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Work done efficiently and promptly.

The process of obtaining a quote, further explanation and installation went smoothly and very promptly. The work and cleanup was very tidy and grid connection was provided.
Would recommend Solenergy as a reliable and informative installer.
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Solenergy - Highly Recommended.

From the first initial contact with Lisa, the consultation with Adam C and the installation with Adam L and his team, everything went smoothly and am very happy I chose Solenergy.
Thank you Solarquotes for having this information available to me, to make choices for future savings of both the environment and my pocket.
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Fantastic install

Incredible quick install from the install team and Mark and Lisa made setting it up and communication easy
Inverter rating: 5/5
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Great Installer, fantastic system

From the sales team, to the installation team, the entire process was seamless and professionally installed
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Fantastic all round

The entire process was seamless, from the first phone call to booking of on-site meeting, the installation and organising of grid connection. The Solenergy Group were very punctual and professional in all contact with me.
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First class service

An experienced, knowledgable and professional solar company principal who delivered everything promised from quote to signing off. The performance and attitude of all in his team, both in the office and on site was exemplary.

Solenergy honoured the quoted price despite extensive difficulty in gaining access to our convoluted roof and 27 degree pitch, took extreme care to look after our pristine property and were a pleasure to deal with at every level.

I recommend the Solenergy team highly and would definitely use them again for another property
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Quality system, professionally installed for a competitive price

From quotation to installation Solenergy were a pleasure to deal with. The installation went without a hitch (polite, punctual and tidy tradies) and handover was managed professionally. Office staff were also pleasant and efficient and Dan was a real pleasure to deal with.
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Very good company and great installer

Everything from first contact from booking of on-site quotation to the installation of system and organising of grid connection Solenergy Group were very punctual and professional in all contact to us.
Inverter rating: 5/5
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Exceptional

The sales/quoting process was explained down to a T and emailed in an easy to understand concept.

The installation was seamless and quick. The team were polite and on time.

Customer service was wonderful always kept in touch at every step.
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Everything was so simple

The whole process was so quick and smooth. They came out that day to perform the quote, talked me through everything and didn't pressure me to make any decisions.

The install was quick and went exactly as planned.

Inverter rating: 5/5
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Great all round experience

All aspects went well from sales to installation and customer service. Early days but very happy so far.
Inverter rating: 5/5
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Superb Pre/ Post Sales Support

Sales person was very helpful throughout the process and gave me loads of valuable information. It was very useful for me as a new comer to solar.
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Professional and done exactly as promised.

The whole process from sales quoting to finished install was on time and just as promised.
Panel rating: 5/5
Inverter rating: 5/5
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19.2kw system

Highly recommend the solar quotes website and the company’s they deal with
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Solenergy is the best!

I found Solenergy through the Solar Quotes website and quoting system. I ended up getting 6 quotes from different suppliers.
I chose Solenergy as Mark was very open and sincere and honest in his presentation and quoting, happy to answer in detail any questions I had, especially technical ones. I was most satisfied that the products and design he suggested would work well for me.
During all my interactions with Mark and his team, I found them to be on time, reliable, professional and courteous from the initial enquiry through to the final installation and grid connection, and receipt of completion documentation.
The experience was so good, I told my brother about Solenergy. He is now getting them to install his solar system.
I strongly recommend Mark and Solenergy to anyone considering installing solar.
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Really happy with who we went with, they kept in touch and did what they said they would. Thanks for your assistance with the referrals. Solar can be scary if you don’t know a lot about it. than

Very good!
Kept in contact
The install went in when they said it would
Only a little bit of mess to clean up but overall very happy
The guys were very friendly and very patient showing me how to download the app and hie it worked.
It seems to be working a treat. Looking forward to seeing the results on out power bill

Inverter rating: 5/5
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Great service and price. Friendly installers.

Adam attended in person and sat down with me to explain everything in detail. His quote was the cheapest of 5 that I received, for the same equipment. Installers were a 3rd party, but highly capable and friendly, and did a great job (installing the whole 11kw system in less than a day). Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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My review

Supplier provided a competitively priced quote using well reviewed products (not the highest ranking products)
Was the only supplier to send someone to site. Installation was OK, took a day longer than expected and some of the trades need a reminder of language while they're on site. My kids don't need lessons on swearing.
after sales services has been excellent, they sent the sparky out to check something for me. would recommend.

Inverter rating: 4/5
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The company was very friendly and professional going out of their way on many phone calls, advise to get the right system. The electrician also came and checked out my electrical meter. Others didn't.

This company is very good, I would recommend them to anyone.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks Janet for the 5-star review and recommendation.

It's been such a pleasure working with you to design a solar system to meet your needs now and in the future. We're only a phone call away if you need us. Enjoy the savings :)
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Optimal for my needs

Engagement process was informative and patient. The process appeared to be well managed, things happened when they were planned to happen - no nasty surprises.
Inverter rating: 4/5
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Great service and product

The service was amazing from the very start to end. They did spend the time to explain and find the best system to suit my need.
The service was eficcient, clean and they spend the time to explain with further doubts I had after installation.
I highly recommend their service and in the future if I move and need another system I will sure use them again

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Thanks Virginia for your awesome review and recommendation. It's been great working with you to design a solar system to meet your needs now and in the future.
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Fantastic installer - great system

The business owner Mark came out and went through all options and explained everything in detail.
The installation went well - They arrived on time, tidied up after them selves and were very polite. Due to weather they could not finish the instal on the day and came back the following week to complete.
Overall I am very pleased with the system price & quality and so far the output has been as expected.

Inverter rating: 5/5

Supplier Reply:

Great to hear about your experience with us Philip. Thanks for taking the time to write a 5-star review and recommendation - you've made our day. Here's to a cracking summer and sensational production.
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Prompt installation

Quote was clear and competitive.
Nice local company.
All installed within 2 weeks.
Solar up and running within 3 weeks from installation.
Very happy with the panels, the invertor, the app and the free sunshine energy!
Not so happy with the pigeons who immediately moved in, but found a company who could sort that out.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Great to hear how pleased you are with the system Joanne. Thank you for taking the time to leave us this great review and recommendation. Good to hear the pigeon problem got sorted. Here's to a cracking summer and plenty of savings!
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A difficult installation handled well

On site inspection by Mark Ridgley and design adjustments by Principal and-site visits during install very worthwhile.

Supplier Reply:

Thank you for taking the time to leave us a 5-star review and recommendation Doug. We're always up for a challenge and we're so pleased you're happy with your tidy install.
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Simple process, great outcome

The Solenergy guys were a pleasure to deal with from start to finish. Adam visited the site to design the installation - panel placement and inverter position. He arrived on time, was very knowledgeable and friendly. He responded very promptly to some questions that came to mind after his visit. The written quote he prepared was very detailed and competitively priced (almost identical in every respect with a quote provided by Sure Solar - I guess they use the same software package to generate their quotes).

I know this is a review of my experience with Solenergy but I'd like to point out the Sure Solar guys were similarly great to deal with in the quotation process - it was pretty much a toss of a coin as to which one to choose. I think I would have been happy with either.

The Solenergy installation was trouble free from my perspective, although I think there were issues with running cables from the inverter to the meter box due to limited roof space, but the electrician was able to overcome that and still have all the cables concealed. Job looks great - couldn't be happier with the outcome.

The system appears to be operating as designed although it's only been a month.

Supplier Reply:

Thanks for taking the time to write this terrific review and recommendation Neill. We appreciate you sharing your experience with us and others. It's great to hear how pleased you are with the solar system, the installation and the service. We'll be sure to pass your feedback onto our team. Here's to the savings!
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Very happy with the process

Wasy process, competitive quote, punctual, friendly and responsive . Couldn't be happier

Supplier Reply:

Great to hear about your experience with us Chris. Thanks for taking the time to write a 5-star review and recommend us to others.
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Installation completed

The company rang me and felt, they weren't happy with my review.
There was a bit sarcasm in it and they didn't appreciate it.
Even though, my statements are factual.

It took 3 attempts to book me in. All the Wiring is surface ran, looks terrible to me and the tools/screws were found around the place.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Thanks for taking the time to share your experience with us Darren and to discuss your concerns over the phone.

We reached out to you to learn more about your experience so that we could put things right.

As a result of your original review, we assessed the photos we submitted to the Clean Energy Regulator on the day of your install and discussed the nature of the job with our electricians. We had our head electrician on standby to complete a full site inspection and audit if required.

All our CEC Accredited installers and electricians work hard to not only meet Australian Safety Standards and electrical requirements – but surpass them every day.

As a CEC Approved Solar Retailer, we not only abide by a Code of Conduct – we live and breathe it.

Due to the laws regarding electrical safety, we were unable to run the solar cable internally. While aesthetics is paramount to us, electrical safety comes first.

It doesn't often happen to us, but rescheduling in the building and construction industry happens from time to time – due to inclement weather and/or staffing issues due to COVID. We apologise that we had to reschedule your installation during the week, but thank you for your understanding and patience at the time.

Apologies for any screws and tools that were left behind – a complete oversight – we’re happy to pop back and collect them at a time that’s convenient to you.

Many thanks again Darren – we’re grateful to have worked through your feedback with you.
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