SunPeople

SunPeople Reviews

DETAILS
94% 0%
4.7

Based on 112 ratings

About

We’re local - part of the Illawarra community, so we’ll visit your household or business!

During this free consultation, we’ll get up the ladder, take a look at your roof and design the best system for you.

We have 12 years’ experience and training in the electrical and solar industry.

We will provide you with expert solar solutions by the best solar installers.

We offer a variety of products and services to suit your needs and your budget.

One of our specialists will design a cost-effective system ensuring the best savings for you and your family.

We will not sacrifice quality over quantity.

This is proven by our commitment to quality products and advice throughout and after the installation.

We back our products and services with guarantees and warranties.

We can help you reduce your environmental impact, by providing recyclable solar panels.

You will be saving the planet and reducing your carbon footprint at the same time.

Reviewers report paying: $7,000 - $10,900 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SunPeople Reviews (112)

Show Most Recent reviews from All time

Average Scores

4.5/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 49
  • 4 star 58
  • 3 star 5
  • 2 star 0
  • 1 star 0

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a job well done

The sales person Phil was very good, frank and helpful.
The installation was delayed by rain on three occasions but was re-scheduled in a timely way, and occurred on the next sunny day. It was done promptly and professionally.
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SunPeople - great experience

SunPeople did a fantastic job with our solar system installation, any issues before, during and after installation were quickly dealt with in person, efficiently and without fuss, absolutely amazing service.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great System

We decided to get a system that would future proof our home so we over built a bit. We got micro-inverters and a controller so that we could install more panels, a battery and a car charger in the future with minimal fuss if we needed to. The installation went well with a profesional attitude from the installer and the office staff were helpful where necesary. Neighbours have commented on how tidy th installation looks.
Inverter rating: 5/5
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Happy with Solar

Sales excellent, a bit of a hiccup with installation but rectified promptly, installers friendly and informative
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Great bunch of people

Phil was great about providing useful info without trying to actually sell me something. I was able to make my own informed decision. I've even recommended him to friends.

The install was great. The two gents were polite and cleaned up and the handover was easy to understand.
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A Pleasant Experience

SunPeople were great to deal with and the service provided was always professional. From Andrew's advice in the planning and quotation stage to the install by Sam and Brayden we could not fault SunPeople. Our experience was hassle free and every step of the way we were informed as to the process. Office staff friendly and attentive to any questions we had along the way. Highly recommend them to anyone considering solar.
Panel rating: 5/5
Inverter rating: 5/5
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Smoorh installation

Everything went well from the quoting to installation. The team organised grid connection after the install.

Supplier Reply:

Hi Joan,

Thank you for your review - we appreciate it!

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Great installer who did an excellent job.

We are very happy with the work carried out by SunPeople. The installation went smoothly and the install staff were lovely to deal with.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Alan,

Thank you so much for the kind review! We appreciate it.
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Efficient Installation, Great Product

I had a solar system installed by Sun People, along with a battery and am now pretty much self sufficient for power.

Details:
6.64kW Solar Package - Longi LR5-54HPH 415W Solar Module x 16 + Sungrow SH5.0RS 1-phase Hybrid Inverter + Sungrow Battery 9.6kWh + Tile Clenergy Mounting System

They were most helpful from the start, fully explained the process and kept me up to date with the progress of the installation. All dates were adhered to and the installation was carried out quickly and efficiently.
Any questions I had were answered professionally and in good time.
I would certainly recommend Sun People to anyone looking for solar products.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Mike,

We're so glad to hear that you're happy with your system and the installation. Thank you for the review and recommendation - we appreciate it!
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Cool looking panels.

The salesman talked to us about everything, the installation was easy and done to how we wanted the layout of panels and where the inverter was to be. They passed on to AGL our information in helping set up the grid.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi David,

Thanks for your review! We appreciate it.
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If you want solar, these are the people to do it. Best customer service we've experienced in this industry.

On our experience, on every criterion, the SunPeople beat any others in the industry hands down - from getting them in for a quote, the quoting process, the contracting and then the installation and after-service checks. Unsurpassed.

Inverter rating: 5/5

Supplier Reply:

Hi Graham,

Thank you so much for the kind words and review. We appreciate it!
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A great experience

Great people to deal with and did a great job. They actually listened to our requests and provided easy to follow information before going ahead with the job. Highly recommended.

Supplier Reply:

Hi Paul,

Thank you for the review and recommendation! We greatly appreciate it.
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A Happy Customer

Tim and his team for their friendly and professional installation of our solar panels.
They managed a difficult installation on an old tile roof, maximising the available space while respecting a strict customer criteria.
We are very happy with the outcome.

Supplier Reply:

Hi Greg,

Thank you for your kind review! We appreciate it.
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Great experience and easy process

The entire tire process was made very easy and smooth
Inverter rating: 5/5

Supplier Reply:

Hi Paul,

We are so glad to hear that the entire process went smoothly for you. Thank you for your review! We appreciate it.
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Immaculate install

The SunPeople installation was the additional of extra capacity to an existing system. The quoting process was straightforward and began with a discussion of my current and future needs and usage. Installation was completed on time and with no issues. Would definitely recommend. I needed the two systems integrating to be able to use one portal/app to manage, which was not done at time of install. This was completed promptly after I raised - works great.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi John,

Thank you for your review! We appreciate it. We're happy to hear that the integration of your two systems has worked well.
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Sun People Review

Highly recommended though I feel it is quite expensive. Installation, pre and post contact by the consultant was impressive. Quickly installed with little disruption, tradies very polite and helpful. Very good follow up by the Admin.

Supplier Reply:

Hi Mark,

Thank you for the kind review! We appreciate it.
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Outstanding experience with Sun People

The sales process was very good. The Sun People adjusted the system to our needs and also upgraded our panels.
Installation was very professional. The installers were on time, very tidy and polite.

After sales service experience was good too. We got a follow up call the next day about our installation followed by emails about the process to get a Smart Meter installed. The system performance is matching our expectations and I can highly recommend the Sun People.

Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Hi Michael,

Thank you so much for the kind words. We are so glad to hear that you are happy with your system!
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Quality system and service

Phil from Sunpeople visited the property, listened to what I wanted (and why), and made some sensible suggestions. A detailed quote was provided.The installation was quicker than I expected - though this wasn't a concern to me.The site installers came up with a better cable route for running cabling under the house. Site installation is tidy, and all installers provided the correct certificate of completion for the electrical work that they undertook. I plan on doing a bit more with my system - possibly add a battery, and put in some smart switching logic by accessing data from the inverter and meter. Dave and Dyllan from Sunpeople have been helpful with working out how to do this (which has proved straight forward in the end) Sunpeople organised approval to connect to the grid (from Endeavour) - I just had to organise a smart meter install via my retailer (Red Energy). Good to deal with / helpful.
Inverter rating: 5/5

Supplier Reply:

Hi Greg,

Thank you for the kind review. We are so glad to hear that you enjoyed your service. Thank you!
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Very smooth installation

Although not the cheapest price, I was more than happy to use a local supplier.
They kept me informed as the job progressed.
Installers were approachable and easy to talk with about what they were doing on the day. I arranged to have the roof painted between the brackets install and the final fitting. I appreciated that sunpeople were happy to accommodate that request.
A happy customer

Supplier Reply:

Hi Andrew,

We're so glad to hear that you're a happy customer! Thank you for the kind review. We appreciate it.
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Great honest service

We found SunPeople to be really honest and provide extremely attentive service both before during and after our install. Phil walked us through all our options was was realistic with what our needs were. We’ve happily recommended them to others now too!
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by SunPeople for this review. Learn more here.

great service

We had been thinking of solar for many years.. We had actually signed with another company and then decided to get a quote from SunPeople.. the quote offered better value for money with a larger system and a better payback.. We couldn't be happier with the end result.

Installation was carried out professionaly and at the time agreed..

Thanks Sun People
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Excellent Service, Excellent System

The team are extremely knowledgeable and went through a couple of iterations to get the system that we wanted (a large 3 phase system with 2 inverters for a rural property which would effectively operate as if it were off grid).
The quotation and breakdown was very clear and the process of booking the system in was easy.
The office team kept us informed of the process and schedule.
The installation team were amazing and did a great job of installing the system and hand over.

The system has been running for 2 months now and it was worth every penny. Highly recommend.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Sun People 6.4kW Bowral

Sun People were only installer who actually came onsite to quote!..provided costing for 4 options which made my decision easy, kept me informed throughout the process and were very patient when building works, rain and covid held up the project for months, installation was quick and efficient. Support throughout has been excellent.
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Great to do business with

They took the time to get the right system for any current & future needs. Not the cheapest "off the shelf" package, but I felt the right one for maximising long term benefit
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer and customer service

Phil from SunPeople was extremely helpful and immediately responded to any questions. Even dropping around to check on the installation and see how the system was working. His team were very helpful and the installers were great also. Very professional and polite and did a great job. Couldn't recommend highly enough!
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Professional and friendly design and installation

After researching solar options for weeks, I reached out to a number of companies to get quotes and some design advice (eg. how much solar would they recommend on my roof and why). I mostly got standard options and quotes back, but Sun People straight away showed they were different and go above and beyond. They came out within a day to talk to me in person, looked at the house and roof, and talked about what I wanted to achieve. During my conversation with Phil it became quickly clear he had very in-depth knowledge of everything (from technology all the way to a novel finance option I wasn't aware off).

Phil showed great patience in answering my ongoing barrage of questions over a the course of a couple of weeks. They constantly requoted to show me how a change in the design of the installtion would effect the overall picture and cost. When I finally gave the go ahead, it didn't take long before the installation was up and running. They now periodically check in to hear if all is fine.

Altogether, I couldn't have picked a better installer. Sun People delivered in every aspect. I would highly recommend them for anyone considering solar in the Illawarra region.

Panel rating: 5/5
Inverter rating: 5/5
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Quality and communication all the way.

Phil from SunPeople was the only quoting installer to come to our house prior to providing a quote. This meant we had confidence the quote would be realistic, the installation wouldn’t hit unforeseen obstacles and that SunPeople were serious about doing business with us. We also had a very old asbestos metre board which needed to be replaced prior to the installation to avoid problems later with supply. Phil pointed this out to us. We knew where all parts of the system would be located too.
All of this meant a quality on time installation using the components we had selected with SunPeople’s advice.
Everyone involved from the office to the site could not have been more professional, helpful and polite.
The complete job was done on time and we were encouraged to seek advice and support for anything to do with our system and supply after the job was done.
We cannot recommend SunPeople highly enough.

Panel rating: 5/5
Inverter rating: 5/5
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Informative and attentive service

Navigating solar quotes was difficult due to the large variation in approach and quotes. SunPeople were informative, helpful and frank at all times in the quoting process. The installation was seamless and after sales service exemplary.

Supplier Reply:

Hi Megan

Great to hear you had such a positive experience with SunPeople. Thank you for your review.
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Fantastic Company!

From Quote to installation I could not fault the team at Sun People. Nothing was a hassle! I highly recommend.

Supplier Reply:

Hi Sally

We really appreciate such positive feedback. Thank you.
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Top knotch team and customer service

Great customer service. Good range of options. Phil was thorough in his explanations. The installations team was efficient, fast and really lovely. Highly recommended.
Panel rating: 4/5
Inverter rating: 4/5

Supplier Reply:

Hi Colette

Thank you for the recommendation and review.
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Great hassle free installation

The whole process was excellent from start to finish. I spoke to Dave who was very knowledgeable and responded with a quote very quickly. He also came and inspected or property prior to installation. The package was all quality and the organisation of the install was effortless. The crew were here early in the morning and were very professional, finishing the job in a few hours. The follow up from the administration crew was first class. I would recommend Sun People for a great hassle free installation.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Ian

Thanks so much for the great review. We really appreciate it.

The SunPeople Team
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Great customer service

Dealing with Sun People from the start was a very pleasant and painless process.
It was comforting to know that they had a shopfront and would be there if there was a problem in the future.
Their technical knowledge was competent and follow up customer service after the jobs completion was exceptional especially when we had trouble with our energy retailer and our FIT.

Supplier Reply:

Hi Lance

Thank you for the wonderful review. We appreciate the feedback.
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Original Review on 08-08-2021:

3 phase and 4.8 KW extra of solar

3 Phase Aerial Upgrade + Meter Box Upgrade $3245

6.3kW Solar Package - LONGi LR4 450W + Sungrow 5kW Single Phase Inverter + Existing Tesla Gateway Re-Wire $5518
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 4/5

Supplier Reply:

Hi Raymond


Thank you for the review.

8 months later we asked Raymond: "Are you happy with the performance of your system so far?"

I now have 3 phase power distributing 16.4 KW to my home, my electric car, my tesla power wall and my public grid. I do not pay for power anymore and last quarter received a credit of $139.56 and am accumulating substantial credit. The installation with SunPeople is well worth it.
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Amazing service from start to finish

From the initial quote through to the post installation support I have not been able to fault SunPeople.

The team were more than willing to answer any questions we had in the initial quote process.
The installation team were the most professional tradies I've had on site for a long time - they were polite, quiet, and clean - you would have hardly known they were here except for the drilling in the roof! They explained everything post installation and left us confident about our system.
The post installation support has been exceptional, they have checked in regularly and have again, answered any questions I've had promptly and accurately.

I would not hesitate to recommend them to anyone looking to have solar installed in the Illawarra.

Supplier Reply:

Hi Laura


Thank you for the great review. Welcome to the SunPeople family.
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Amazing people! Seamless Install!

SunPeople are amazing, I had such a lovely experience right from the start, a friend recommended I get them over to quote me on some solar and Andrew and the team were nothing but friendly and super helpful! Made sure I got a system that would suit my needs and at the best possible price.

Andrew explained different finance options that allowed me to get solar with a weekly/fortnightly or monthly payment rather than paying for it all upfront and that worked perfect for me.

Not long after I accepted the quote, the team had everything in motion and worked around the rainy weather to ensure I had everything installed as quickly and smoothly as possible and I couldn't be happier.

The drop I've seen on my power bill makes it all worth it and I only wish I had done it sooner.

If you're thinking about solar I would 100% recommend SunPeople!

Supplier Reply:

Hi Lee

Thank you so much for the kind words and amazing review!
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Original Review on 14-09-2021:

Excellent result; top quality installation

Dealing with Sun People was a pleasure, from the initial contact meeting right through to final installation and commissioning. We are delighted with the results. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Peter

Thank you for the 5 star review and feedback. We appreciate it!

The SunPeople Team

6 months later we asked Peter: "Are you happy with the performance of your system so far?"

Now 12 months in and the system has run faultlessly. Last bill was a credit. Only problem has been the unseasonably cloudy weather this summer :-(
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Great service, great result!

The whole experience of dealing with SunPeople, from the initial sales call and advice, through to the timely, minimal disruption (albeit complex) installation, was as good as it could have been. The most amazing part was that it was all commissioned and up and running literally 1 day before bad weather and an extended period of power outages. The back up battery, configured perfectly as agreed, meant that we had power through three multi-day outages almost back to back. If it hadn’t been for the new kit, working as designed, we would literally have had to live somewhere else for days. We couldn’t be more thrilled with our purchase!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Keith

Thanks for the review, it has been a pleasure working with you!!
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Fantastic service, beautiful installation and great results - We are very happy!

Fantastic service, beautiful installation and great results - We are very happy!

Supplier Reply:

Hi Charlie

Thank you for your 5 star review and such positive feedback.
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Beyond professional

Phil, from SunPeople, was very quick to reply and was more than happy to visit us at our home. His knowledge and obvious passion for what he does was clearly evident. He was patient in explaining the finer points about the install process and what our solar requirements would be. He also didn't sell us too large a system, nor did he upsell us on components that we didn't need. By comparing his quote with the others that we received we were able to back this up.

Come the install day, the team was on time, professional and cleaned up after themselves. Afterwards I inspected both the panels on the roof and the inverter on the wall and the workmanship was spot-on.

I've already recommended them to family and friends and wouldn't hesitate to recommend them to anyone else who's in the market for a solar install.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Jules


Thank you for the great review. Welcome to the SunPeople family.
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SUN shine through

Having had previous experience dealing with SUN PEOPLE we ,Six Strata Villas had no hesitation in contracting
them once again.
When a Company is dealing with six independent owners it can sometimes prove a little difficult.
Not with SUN PEOPLE ,the six owners nominated one spokesperson who liased with the Company on a regular basis and the ,site inspections, quotes,installation and after sales followup was professional ,friendly and all owners were
fully satisfied.

It pays to deal with a local Company have face to face communication and be able to contact a person if there are any issues after installation.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Mike

Thank you for your review and 5 star rating! Welcome to the SunPeople family.
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Great service

From the initial site visit & quotation through to the installation. The communication, installation team were fantastic.
The solar system is fantastic already saving $ & helping the environment. Would highly recommend.

Thank you

Supplier Reply:

Hi Maria

Thank you for the great feedback & 5 star review. We really appreciate it!
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Sun People Solar System

Sales was a combined effort through 6 of 8 Villas
Installation all good
Support after installation was good

Supplier Reply:

Thanks so much for your kind words, Henry!
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Solar installation

SunPeople were recommend to me and I'm happy I listened to the referral. SunPeople made the process of choosing and installing solar panels simple. I found the staff polite, knowledgeable and friendly. I wouldn't hesitate to recommend them to my family, friends and neighbours.
Inverter rating: 5/5

Supplier Reply:

Hi Meg

Thank you for the 5 star review and wonderful feedback. We really appreciate it.

The SunPeople Team
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Easy as

Quoting processes was super easy. Dave came to my property and scoped out things I wouldn't have thought about. The installation itself was done with a minimum of fuss, two days, one for the frame and electrical rough in, and then another for the panel install and inverters, both sets of installers were punctual, polite, and they put up with my two dogs hassling them all day to play. When I do go forward in the future for batteries I will be using Sun People again.

Supplier Reply:

Thanks so much for your kind words, Mark!
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Sunpeople live up to their positive reputation.

None of the recommended installers offered a site visit. Two were eliminated from consideration because not close to job locations.
The installation was provided well ahead of time suggested. Installers arrived on time and completed the work very promptly and efficiently removing all excess packaging and materials. Were very polite and assisted wiith different inverter location.

Customer service has been very positive. One business owner visited site after I raised minor concern following installation. He explained hand over procedure was performed by company not installers. Staff have assisted with grid connection paperwork and I now await the installation of a smart meter by providers. Energy Australia allows a period of 15 working days following request for installation of smart meter?

Supplier Reply:

We love receiving such wonderful feedback. Thank you!
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Great customer service great products

We had our 10.14 kw system installed using fronius inverter and trina 390watt solar panels.
The Sun People were easy to deal with great customer service and we're able to better their price when we had a better deal from another solar company. The installer's did a great job, no damage to the property and took all there rubbish with them. I definitely recommend The Sun People from Oakflats. Also going with them kept the business local. Thanks guys great job 5 stars

Supplier Reply:

Hi David

We love receiving such wonderful feedback. Thank you for your review and recommendation!
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No issues so far!

Sales and quoting process was very good, first to respond and Phil was incredibly patient and there was no question he couldn't answer. Spent time at our house and was very transparent. Plenty of homework done post quotes and there were no surprises or conflicting information.
Installed over two days, team were very professional, proud of their work and easy to deal with.
Did have cheaper quotes but just felt we could trust them with the information they were providing.
Customer service was great, wouldn't hesitate to recommend. If my energy bill ends up as good as their service I will be very happy.

Supplier Reply:

Hi Eric

Thank you for your review! We really appreciate you choosing us for your solar installation.

We will be sure to pass this message on to each and every one of our team members.

The SunPeople Team
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Original Review on 25-11-2020:

Good Value, Great Install

Happy with the quote from SunPeople, they even sharpened their pencil when I told them I had a better quote from another company. Decided to go with SunPeople because they are local, answered all my questions, provided good information on our options and didn't offer any "time limited" deals.

We had our installation within 3 weeks of paying our deposit and the install team turned up on time and ready to go. Completed the install in a single day, cleaned up after themselves and provided detailed instructions on how to use the system.

Slightly more painful dealing with AGL to get a new meter installed, would have been good if SunPeople looked after this but they don't offer this service. But they were helpful in quickly answering the questions I had after speaking to AGL.

Just had the smart meter installed 2 days ago, all working as expected.

Just on 2 months from initial enquiry with SolarQutoes to completed installation. Overall very happy with everything to get to this point.

Would certainly recommend SunPeople for a local Illawarra installation.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Mark,

Wow! Thank you so much for this review, we are glad to hear you are happy with how everything went.

It means a lot to us and to our entire team.

Kind regards,
The SunPeople Team

8 months later we asked Mark: "Are you happy with the performance of your system so far?"

We've had the system for about 9 months now and it has worked perfectly the whole time, hasn't missed a beat and we're seeing the benefits of solar in our electricity bills. Or lack of. We haven't paid a bill since we've had the system installed, and now in winter we are seeing a lot of cloud and rain but even so, the credit from our summer months is going to cover our winter bills. Even using our ducted heating to get us through some of these cold, locked-down winter nights.

Very happy with our system and with SunPeople. Have recommended them to other family members who have also gone ahead and had them install systems as well. And they only have good things to say as well.

Thinking of going solar in the Illawarra? Go and talk to SunPeople!!
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Original Review on 30-10-2020:

Great job from start to finish

Sales person showed up exactly when he said he would, gave us all the information we needed and explained everything thoroughly.

Installation was very efficient. On time, friendly and helpful. Would highly recommend Sun People.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Nathan,


Thank you for your awesome review, it is greatly appreciated. Welcome to the SunPeople family!

Kind regards,
The SunPeople Team

8 months later we asked Nathan: "Are you happy with the performance of your system so far?"

Have not had to pay a power bill since we got our first full bill with solar. We’ll worth the investment.
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Great prompt professional service

Friendly professional staff, no complaints, enjoying our free energy thanks.

Supplier Reply:

Hi James

Thanks so much for your review! We really appreciate it.

The SunPeople Team
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