SunPeople Reviews

Based on 57 ratings Aus Ranking

  • 5 star 15
  • 4 star 37
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.40
  • System Quality
    4.45
  • Customer Service
    4.64
  • Installation
    4.67

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About SunPeople, Solar Installers

SunPeople
Gold Partner
SunPeople is a SolarQuotes Client (what does this mean?)
ABN: 18 615 082 267  ABN active since 29 Sep 2016 | Sun People Pty Ltd
verified
ACN: 615 082 267  ACN active since 29 Sep 2016 | Sun People Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 318378C Sun People Pty Ltd 
verified

Reviewers report paying: $7,000 - $7,990 for depending on hardware choice and installation difficulty ( how is this calculated? )

We’re local - part of the Illawarra community, so we’ll visit your household or business!

During this free consultation, we’ll get up the ladder, take a look at your roof and design the best system for you.

We have 12 years’ experience and training in the electrical and solar industry.

We will provide you with expert solar solutions by the best solar installers.

We offer a variety of products and services to suit your needs and your budget.

One of our specialists will design a cost-effective system ensuring the best savings for you and your family.

We will not sacrifice quality over quantity.

This is proven by our commitment to quality products and advice throughout and after the installation.

We back our products and services with guarantees and warranties.

We can help you reduce your environmental impact, by providing recyclable solar panels.

You will be saving the planet and reducing your carbon footprint at the same time.

SunPeople Solar Reviews

Good communication and professional manner.

Getting quotes and advices for our needs was great. Good clear communication. All process, from quote to connection, was smooth with high quality service.

Supplier Reply

Hi Sujin,

Thank you for your feedback, we appreciate your review.

Thanks for choosing SunPeople!

Kind regards,
The SunPeople Team
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Top Quality System and Installation

David Love from SunPeople surveyed the site and talked in detail about the layout and the installation process before giving me a quote. His presence on site meant that he was going to have a realistic understanding of the installation process and the effectiveness of the system. The SunPeople team members were very efficient, professional and polite during the installation. Everything went to plan and foreseeable issues were addressed on the day. Since the installation, the layout and design have proven to be perfect for the efficient generation of energy. We are VERY pleased with the system!

Supplier Reply

Hi Michael, Thank you for your awesome feedback! We are pleased to hear you enjoyed your experience with SunPeople, it was a pleasure to work with you.
Please don't hesitate to contact us if you have any questions.

Kind Regards,
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Great company to deal with.

Great solar experience from yourself and both Companies that you recommended. Sunpeople got my business even though they were a little more expensive than my other quote. They are a local company and the whole process went without any hiccups. Highly recommended our 11.7kw system is working great and looks great. Thank you for your guidance.
Rgds John and Mel Crompton

Supplier Reply

Hi John,

Thanks very much for your review, John. Thank you for being a great customer!

Kind Regards.
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A job well done.

The company was helpful and answered all my questions. The install was good and timely.

Supplier Reply

Hi Gregory,

Thank you for your feedback, we appreciate your review.

Please don't hesitate to contact us if you have any questions!
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Fantastic customer service and installation

Sales quoting process was very good. Quotes from all providers were easy to understand and received within quoted time frames. The installation was done exactly when scheduled, in fact, quicker than we expected. The installation team completed the work on time and cleaned up all rubbish and packing materials. The customer service was fantastic and one of the reasons we chose Sun People. All information was provided without having to ask for it. They organised the grid connection and provided all necessary documentation, information and guidance needed to complete this.

Supplier Reply

Hi Barry,

Thank you for taking the time to review us, it has been a pleasure to work with you. Welcome to the SunPeople family.

Thanks for choosing SunPeople.

Kind regards,
The SunPeople Team
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Fantastic Illawarra Business

Very good company to deal with - Phil did our quote - he was very helpful and answered all our questions. He gave us a lot of options on all the different systems. Our installer, Sam was also great to deal with - professional and friendly - he was also very tidy. The office team were also very efficient. It is great to deal with a local company. I feel we are in good hands and I would highly recommend SunPeople.

Supplier Reply

Hi John,

We are pleased to receive such fantastic feedback from our customers. It was a pleasure to work with you.

Thank you for choosing SunPeople!

Kind regards,
The SunPeople Team
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Great personal service came onsite and spent 1 1/2 hours going through the installation. David Love co owner could not have done more to help

They came onsite and spent all day getting the installation ready by fitting brackets going into the roof space etc all done professionally

Supplier Reply

Hi Dennis,

Thank you for your awesome feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.
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Good Wollongong Installers

Nice people, efficient planning and installation, completed job with no fuss and on time

Supplier Reply

Thank you for choosing SunPeople Jeff, it was a pleasure working with you.
Your feedback is much appreciated!
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SunPeople - Excellent Solar Installers

We found the whole process from start to finish to be faultless and very professional. I especially appreciated the prompt response to my enquiry, the home visit and assessment of both homes on the property. Costs and solar installation was clearly explained. The tradesmen were considerate and polite, kept us informed about what they were doing, turned up punctually at the times arranged. There was constant contact and followup from the office as well as wifi monitoring of the inverters to check that they were working properly. The changeover to solar was organised by SunPeople. Two homes and two different energy suppliers have now confirmed dates to come and make the changeover.

The whole job was smooth and caused little disruption to the households. We would have no hesitation whatsoever in recommending SunPeople to anybody considering installing solar.

Thank you also Solar Quotes for finding SunPeople for us. It was a nightmare ringing various companies and talking to "remote" people about quoting for solar. You are providing sound recommendations and again your service was greatly appreciated.

Sincerely Adell Smith

Supplier Reply

Hi Adell,

Welcome to the SunPeople family. We are so pleased to receive such fantastic feedback from our customers. We look forward to hearing your results.

Feel free to contact us at any time.

Best wishes,
The SunPeople team.
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SunPeople, knowledgeable and trustworthy

Dave attended site, explained options as it is a difficult site with shading, prepared a very detailed quote, not just total price like others, happy to answer the mutlple phone calls and questions. Gave realisitic energy production numbers not overly optimisitc. Price was comaprable to others, other benfits is that they are a Illawarra based business, not a operating out of Sydney, Install was done quckly and professional, no issues with it at all, would recommed Sunpeople.

Supplier Reply

Hey Stuart,

We appreciate the kind words!
We are pleased to hear you enjoyed your experience with SunPeople, it was a pleasure to work with you.
Please don't hesitate to contact us if you have any questions.

Kind regards,
Show additional information

Quick, polite and efficient.

Quoting was quick and painless.
Installers arrived at exactly the time they said they would.
Follow up support has been fantastic.

Supplier Reply

Hi Ron,

Thank you for leaving us such a wonderful review. The team are happy to hear that you are pleased with your system, as well as the service provided.

Please don't hesitate to contact us if you have any questions or concerns,
Kind regards,
Show additional information

Quick and Efficient

installation was excellent, high level of communication throughout process. The crew turned up on the day organised. The site was left clean and tidy both days

Supplier Reply

Hi Mark,

Thank you for taking the time to review us! We are thrilled that you enjoyed your experience with SunPeople.

We will be sure to share your feedback with our team.
Please don't hesitate to contact us if you have any questions or concerns

Kind Regards,
Show additional information
Mark gave us all the specific information about our proposed system.
We visited the office of Solarpeople and spoke to the technical engineer. He answered all our questions and we were satisfied to proceed. We are looking forward to the installation in a couple of weeks.

Supplier Reply

Hi Bruce,

Thanks for the positive review! We love hearing from our customers - it looks like your system is performing well.
If you have any questions or concerns please don't hesitate to contact us.

Kind regards,
Show additional information

Great staff, quality installation.

They visited my house and the quoting process was smooth and detailed. My roof layout limited me from fitting a larger system but they worked with me extremely well to achieve the best outcome. The system finished up being 5.6kW with 17 panels installed.
The installation was done efficiently and professionally.
I had to arrange my own smartmeter to be installed but the wireless monitoring of the Fronius inverter was done by Sunpeople.
Overall I had a great experience and have recommended them to other people.

Supplier Reply

Hi Craig,

Thank you for taking the time to review us! We thrive on this type of feedback, so I’ll be sure to pass this review off to the team.

Thanks so much for the positive review, and for recommending us to others.
Please don't hesitate to contact us if you have any questions or concerns

Kind regards,
Show additional information

Great installer

Sales quote was good.
Installation went well.
Customer service was excellent.
Arrange the grid connection after install.

Supplier Reply

Hi Anna,

Thank you or your fantastic feedback! It was a pleasure working with you. Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
The SunPeople Team
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very good installation

Sales Process -very good.
Installation -Polite Tidy.
Did not help with the grid connection

Supplier Reply

Hey Malcolm

Thank you for your fantastic feedback! It was a pleasure to work with you.

We recognise your concerns and we are sorry about the grid connection issue, please do not hesitate to reach out if there is anything we can do to make this better.

Kind Regards,
Show additional information

Quality presentation & installation

Good people to deal with initially, but we have had no follow-up inquiries from them. We are still not on-line after a month, this being the fault of the electricity retailer. Just a quick call from them to see how we are doing would have been good.

Supplier Reply

Hi Gerry,

Thanks for letting us know about your experience with SunPeople! We have spoken with the staff at the SunPeople office, and Dyllan has since been in contact with you to follow up on how things are going.

We are glad to hear the system is performing well.
Please don't hesitate to contact us if you have any questions or concerns,
Show additional information
The system will be installed sometime in the first week of February so completing this is a bit premature.

The company visited our house, gave us a quote quickly and listened to our wants.

Supplier Reply

Hi Stephen,

Thanks for the positive review! We love hearing from our customers - it looks like your system is performing well.
Please don't hesitate to contact us if you have any questions or concerns.

Kind regards
Show additional information

Great Service

While not necessarily the cheapest they listened to our needs and worked with us to sort out the best size system for our use. It is being installed right now.

Supplier Reply

Hi Carolyn, Thank you for your awesome feedback! It was a pleasure to work with you. Please don't hesitate to contact us if you have any issues in the future. Kind Regards, Show additional information
Not the cheapest quote, only one to do site visit.
Good info provided so job will progress smoothly, as in changing switch board components for smart meter install, this will be completed before panel installation.
So far so good. To be installed mid Feb 2019.

Supplier Reply

Thanks for the review Matt, you must be looking forward to your installation!
Thanks for Choosing SunPeople
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Supplier Reply

Hi Michael,

Thank you for your fantastic feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.
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Fantastic from the start.

Supplier Reply

Hi Emmerson,
Thank you for your review, we hope your system is running smoothly for you.
Show additional information
Most Definitely:
I have accepted a quotation from one of the three firms you suggested.
Of the other two; one were competitive with the chosen one, and were ethical, forthright in their presentation, and willing to adjust to my needs. However, they made no attempt to offer me a shade analysis; which only through your site, I knew about. They stated baldly, that they didn't offer that service.

Another; were indifferent, distinctly casual, vague in their offerings, and apparently not particularly interested in my business.

I also considered a quote from another installer; who did some electrical work for me earlier in ther year. While exceedingly competent; offering me the services of an Electrical Engineering graduate, they nonetheless were $3000 more expensive than the chosen firm, SunPeople.

Two other reputable firms supplied me with quotes based only on satellite pictures; but were not prepared to visit my premises without some commitment to considering their quotes.

I interviewed the principal at SunPeople in person; also, exhaustively by telephone. This person was satisfied to address all the questions on your "interview sheet" thoroughly, without qualification. I found the candour of his responses exceedingly helpful. The fact that this is a local firm played heavily on my decision making process. I will report back to you as the work proceeds.

I started this process as a "Solar Ingenue"; but through the medium of your website,acquired sufficient understanding to allow me to make an informed choice. I thank you sincerely, an am prepared to make a donation to your firm in acknowledgement of the assistance your site has provided me with. Every decision I have made has been informed by the knowledge and counsel you provided.

Thank You, Sir.
Owen

Supplier Reply

Many thanks Sir Owen Show additional information

Supplier Reply

Hi Karen,
Thank you for your review and thank you for choosing SunPeople. We hope your system running smoothly.
It was a pleasure working with you.

Show additional information

Supplier Reply

Hi Steve,
Thank you for the awesome review, we hope your system is working well for you.
Kind regards,
Show additional information

Supplier Reply

Hi Nigel, thank you for your feedback. If you have any questions Please don't hesitate to contact us if you have any issues in the future. Kind regards Show additional information

Supplier Reply

Thank you for choosing SunPeople Ian, it was a pleasure working with you.
Your feedback is much appreciated.

Show additional information
Very Hot day - removal of old panels and installation of new panels within 2 hrs - no instruction to user.

Supplier Reply

Hi Rob, thank you for review. Boy, it was a hot day, that day. Sorry, we didn't have our instructions booklet available at the end of the install, they have been posted to you, so you will receive them shortly. Thank you for choosing SunPeople Show additional information
Very responsive. Workers were polite and engaging. Standard of work was good.

Supplier Reply

Hi Nick,

Thank you for your wonderful feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
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We are very happy with the supply and installation. Sun people were the only company that came to the home to do a site quote. We had our system installed s month ago and they were very professional. Our calls were always answered or a call back within 30 minutes.

We have been waiting for over a month now our energy company to install smart meter and connect us which is very annoying but that has nothing to do with sun people

Supplier Reply

Hi Manuel,

Thank you for your fantastic feedback! It was a pleasure to work with you.

Hopefully your smart meter is installed quickly. I can appreciate the wait can be frustrating.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
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Supplier Reply

Thanks, Mark, we appreciate your review. And thanks for choosing SunPeople. Show additional information
For the first time i meet with SunPeople I felt like I was a customer and not a number the feeling I got was one of trust and honesty.

Supplier Reply

Lovely feedback, thanks, Paul. Great to know we were able to make you feel good. Thanks for choosing SunPeople. Show additional information
I felt the sales presentation was of a very high quality and included a brochure with various options I could compare in reaching a decision. Installing appeared to be very efficient and timely. Am grateful to SolarQuotes for such comprehensive assistance.

Supplier Reply

Hi John,

Thank you for your fantastic feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
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Not installed yet due to still building house

Supplier Reply

Thanks for your review Adam, our Salesperson was very chuffed. Thanks for choosing SunPeople. Show additional information
Dave from SunPeople went on the roof to work out the best panel array before quoting. The other quoting parties while very courteous did the quote from google maps. SunPeople sourced a 5kW European fronius inverter capable of exporting 400W more to grid. The other competitors didn’t do this. SunPeople offered Winaico 310 W panels cheaper than the Trina 300W Honey M and LG 300Neon 2 offered by other quoting parties. I rated the quality if the system as a 4 because I don’t have sunpower panels The installation crew were from the electrical contractor that worked in the same building that Sunpeople evolved from. Very good workmanship, courteous and quality fittings used in the installation. Other quoters selling point was they use their own installers. This was not an issue All penetrations and mountings were very neat. Sunpeople helped with the paperwork for connecting to grid extended warranty for the the inverter and panels. The biggest thing for me was I new nothing about solar apart from some research thanks to Solar Quotes. Going to quotation i found the installers seem to be product specific and not flexible to quote other gear. Sunpeople covered options provided by all the other quoters. Sunpeople encouraged me to call if there are any issues. It has been a good experience so for in my first installation with solarenergy.

Supplier Reply

Hi Geoff,

Thank you for your fantastic feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
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They are fantastic. We are still waiting for the weather to clear up so the installation can be complete but so far they are a high quality company. The communication has been outstanding from the start. We have been given all information about what o expect before, during and after installation and they have followed it up with phone calls and emails to make sure we knew what is going on. Highly recommend Sunpeople and your website

Supplier Reply

Thanks, Emily, we appreciate your review.
Thanks for Choosing SunPeople
Show additional information
Supplier insisted on inspecting site and was good at explaining advantages and problems with various options.

Supplier Reply

Hi Peter,

Thank you for your feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
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Supplier Reply

Thanks, for choosing SunPeople Tara, and thanks for your review. Show additional information
Very good service so far. Not installed as yet but has kept me up to date on expected installation time. Mid Nov expected. Only person to quote that actually got on our roof to measure up and have a look at area involved. Not the cheapest not the most expensive but am confident of good after sales service if required.

Supplier Reply

Thanks for the review Richard, we are always happy to hop up on the roof for a look and a measure, it ensures us that we are helping you to make the right decisions.
Thanks for choosing SunPeople.
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The installation went smoothly. Sunpeople has their own installers. Therefore the installation done by qualified and professional installers. it is better to include everything you want in the first quotation. otherwise it will be bit pricey.

Supplier Reply

Thanks for your review, and thanks for choosing SunPeople. Show additional information
We ended up going with Sun People, who are a local company in Oak Flats, NSW and were very impressed with the prompt initial onsite inspection and quote, fast installation and after sale service. We would highly recommend Sun People to anybody thinking of getting solar paneling installed.

Supplier Reply

Hi Geoff,

Thank you for your fantastic feedback! It was a pleasure to work with you.

Please don't hesitate to contact us if you have any issues in the future.

Kind Regards,
Sunpeople
Show additional information

Supplier Reply

Thanks for your review Ray, and thanks for choosing SunPeople. Show additional information
The guy that came and gave us the quote, was confident and answered all of my questions. He suggested a couple of options and after speaking to them a couple of times on the phone, you get the impression they are a good company. Our system gets fitted Thurs. 6th of Sept.

Supplier Reply

Thanks, Glenn for your review, and thanks for choosing SunPeople. Show additional information

Supplier Reply

Thanks for your review Adam, and thanks for choosing SunPeople. Show additional information

Supplier Reply

Thanks, Michael for your feedback Show additional information
Sun People provided amazing service. They have removed our old system so we can have the roof repaired. They are then coming back on another date to install the new system. Mark is professional and very knowledgeable and the installation team was quick and efficient.

Supplier Reply

Thanks so much, Dianna. We are very pleased you had a great experience with SunPeople, thanks for choosing us. Show additional information
The Experience of the sun people was outstanding. Their installation of our system was swift and thorough. They provided me with all the necessary understanding of the system and how to get everything up and running. I would Highly recommend their team for any solar installation as they could not have provided a better service then the one I received. My system was installed and immediately began to perform to the standard I was expecting with the advise from the Sun People as to which components to use and why. They didn't just install the system though, they also provided me with all the information on products I had inquired about and highly recommended the system that was supplied to me.

Supplier Reply

Thanks for the recommendation, Frank. We are very pleased that your system is performing as expected. Thanks for choosing SunPeople Show additional information

Supplier Reply

Thanks very much - we hope you are enjoying your solar savings. Many thanks for choosing SunPeople. Show additional information
5.5 KVA. 20 Trina panels all the rest Emphases The micro inverts were out of stock, took a few weeks to arrive, came to install day on the house, ( arrived 7:30 gone 11:30 ) broke a main switch ( no spares ) started to shower with rain, they downed tools, still waiting for the panels and all the electrics to be fixed on the house Next visit on the 23/07/18. Hopefully.

Supplier Reply

Hi David,
We are sorry to hear that your installation has not gone to plan so far. We do recognise your concerns and we do apologise for the inconveniences this may have caused you. Unfortunately, due to WH&S, any wet weather conditions require an install to be rescheduled. We can, however, confidently confirm we have you rescheduled for the 23/07/18. Here is hoping we have a bright sunny day! We did find the Main Switch had damaged screw terminals as we started work on the switchboard, more than happy to replace it with a new one when we return. We look forward to completing your install in a timely and thorough manner. Many thanks, SunPeople.
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Having a high level disability & dependent on power hungry electrical equipment. My parents & I decided to investigate getting solar power installed to help save some money on ever-increasing power bills.

We got 3 quotes, Thankfully Sunpeople were our first company to give a quote. I had done plenty of research because I believe you need to have some knowledge before venturing into such an investment.

Their Rep Mark Heaton came to give us a quote, we were very impressed with his knowledge & explanation of the solar products that were on offer, once we decided what we would like to have, Mark said that he had to get up on the roof for an inspection to see if it would fit. Which of course they did.

While researching it was emphasised numerous times that whoever does a quote, should physically get up on the roof to check it out. Mark was the only Rep of all 3 quotes to get up & check out our roof.

The install team turned up at the agreed time & left our property as they found it. After the installation they were quite happy to come in and explain to me what they had done & what the next steps were. A very professional unit

After agreeing to the quote we were up and running with solar within 5 weeks,

Very happy with our 5.28 kW Solar System.
16 LG Neon2 330w panels.
Fronius Primo 5.0.1 inverter.
Fronius Smart Meter "highly recommended piece of kit especially if you want detailed info of your solar production & consumption"

In all my research from the website Solar Quotes, Sunpeople were the only company that fulfilled all the recommended prerequisites for choosing a solar installer

Big thanks to Mark Heaton & the Sunpeople team for making the whole process hasslefree. Highly recommended for anyone who is considering venturing into Solar Panels in the Illawarra area.

Supplier Reply

Thanks, Richard for your amazing review. We thoroughly enjoyed working with you. Thanks for choosing SunPeople. Show additional information
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