Technaus Solar Reviews

Based on 301 ratings Aus Ranking

  • 5 star 50
  • 4 star 190
  • 3 star 52
  • 2 star 8
  • 1 star 1

Average Customer Review

  • Value
    4.27
  • System Quality
    4.33
  • Customer Service
    4.11
  • Installation
    4.24

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The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About Technaus Solar, Solar Installers

Technaus Solar
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
WA: EC 10743 Technaus Pty Ltd 
verified

Estimated pricing for system: $2,600 - $6,000 depending on hardware choice ( how is this calculated? )

Technaus Solar is a national family owned business founded in 2007. Our shareholders and key staff  come from engineering, installation and customer service backgrounds, allowing us to provide high end services to all our clients. We have installed over 15000 solar power systems ranging from 1 - 100kw's. No job is to big, small or complex for our professional staff.

VIC office contact phone number (03) 9191 8668 

WA office contact phone number (08) 9399 8663

Technaus Solar Solar Reviews

Great sales experience

Brett was great from the moment we first communicated. Offering a variety of options at different pricing to assist in choosing a value for money system suited to our circumstances.

Andy was great with communication on the sales order and arranging the installation date around our availability.

Caleb and his offsider was excellent throughout the installation and helped with setting up the system on the Solar.web app.

All in all the experience was great from start to finish and I would highly recommend Technaus Solar.
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Wonderful Sales Person - Brett Johnstone from Technaus Solar

Brett is such a wonderful person who is very knowledgeable and responsive with his replies (even on weekends). We will never hesitate to recommend Brett and his team to our family and friends. Installation and grid connection was also organised and completed promptly and in a tidy fashion (i.e. the install). Show additional information

Great service

Great service, on time in all aspects, no sales pressure understood my needs. Show additional information
Salesman was great with information and the quote. Gave heaps of information. Run down of the steps involved and what Technaus would cover was thorough. The fellas installing were great, efficient, quick and professional. Only hassle is the aftersales support. Had trouble connecting Invertor to my WiFi and haven't had a reply to questions I emailed. Also haven't been sent a receipt for payment, yet.

Supplier Reply

Hi Stephen,

Thanks for the feedback, and great to hear the overall experience has been positive for you.
On the emails side of things, I understand Steve has gone on leave for a week or so, so the emails should be in the process of being routed to our operations. So on the topic of getting the Wifi sorted, I will email you, and get Vig to pop around and set it up for you ASAP in the meantime. You might want to check your junk mail folder for final payment receipt. We often find it is the case that our emails end up in customers junk folder, when the settings on their end are not configured to receive the emails to their own inbox. Let me know if not in junk, and I will get Vig to also resend :)


Regards,

Jason Gowans - Technical Sales Manager - Technaus VIC
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Great install

After the unfortunate weather preventing the first arranged install date and pushing it back a few weeks, the job went ahead and installation was completed and done in a professional manner and a neat job. Also listened to want I wanted in regards to installation on the day of installation and accommodated the requests. Overall an excellent experience and would gladly recommend (and have done so) to others.

Supplier Reply

Thanks a lot for your recommendation Troy. Your patience regarding the scheduling delay due to bad weather is greatly appreciated and we're wrapped that you had such a positive experience dealing with us. If we can be of any further assistance in the future please give us a call, in the man time enjoy the savings your system will provide Show additional information

PV Solar installation

The quoting process from Technaus was very good.salesman was informative.
Company organised the connection to the grid and that was done quite quickly.
Installers appeared rushed. Very quick rundown on the inverter at the end of the installation .
Installation not what i expected.
Installer seen walking across one of the installed panels.

Supplier Reply

Thanks for your review Craig, all of your feedback is appreciated and will be used to make our service even better going forward Show additional information
Technaus Solar in Perth afforded great service from the sales team (Brett) through accounts to a quality installation. I opted for slightly better Panels. I could’ve got away with a fairly reasonable system for $3k but opted for the REC Panels due their quality & 20 year warranty. It cost me an additional $750 but that price for those panels was much more competitive than I’ve seen elsewhere. I have a mid range system at a fair price & am happy with my purchase thus far.

Supplier Reply

Thanks for your feedback Dale. Good to here your happy with your purchase and the service you received, and we're sure you will be even happier with the savings your system will provide Show additional information
I would recommend this supplier. The sales person (Brett) was knowledgeable, honest and didn’t try to upsell any unnecessary options.

Supplier Reply

Thanks for the great review Sam, you're positive feedback is appreciated and will be passed on to Brett Show additional information
Still waiting for Electricity provider to install new meter so unable to use system 6 weeks after installation- not the installers fault!! Output when tested on installation day was good.

Supplier Reply

Thanks for your positive feedback John, hopefully your electricity provider will not be too far away. We will make contact from our end to see what is causing the delay. Show additional information

Supplier Reply

Thanks for the great review! Show additional information

Supplier Reply

Thanks for rating our company John, your positive feedback is appreciated Show additional information

Supplier Reply

Hi Rob,

Steve whom you dealt with will be super pleased all went well with the install.
I am confident your savings will match and or exceed expectations :)
Should you need anything from myself or the team at Technaus VIC, you know where to find us.

All the best,

Jason Gowans - Technical Sales Manager - Technaus VIC
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Jason the sales guy is really informative and was street's ahead of the competition that I also got quotes from. Was happy to discuss ins and outs of the system with me and tailor it to our situation.

Supplier Reply

Hi Paul,

Absolutely rapt with the review, and it does make me happy to know that the hard work and dedication that we put into every consultation, design and implementation/installation of our clients solar systems, does not go unnoticed, in a good way. Was great meeting you personally and designing everything for you. Feel free to drop myself or the team a line anytime, if you ever need a hand in any way.

All the best

Jason Gowans - Technical Sales Manager - Technaus Solar VIC
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I think that all solar companies here in Victoria are struggling a bit from the demand since the Vic govt rebate scheme. Overall a very good experience. Just watch out on the receipts however as they issue one for the deposit and another at job completion, which does not have the initial deposit that was previously paid listed on it. This would not be a problem. However if you are applying for a rebate and need to include a receipt for the total job ensure that you included both receipts, otherwise it seems that you paid less which may affect your rebate application. Like I said not a drama but just be aware of that. The "how much did i spend" is after the vic govt rebate and STC credits have been applied.

Supplier Reply

Hi,

Thanks for the kind review. And yes indeed, the industry is "all hands on deck" at the minute, a very busy time normally during the Oct-Dec period, but doubly so due to the Solar Vic Rebate scheme.
Point taken on the deposits and final receipt comment. Apologies that was a tad confusing. Here at Technaus, we like to say it's the 1%ers that make the business, once all else is top notch, so point taken :)
Glad to hear you were impressed overall with our service, and we do wish you well on your savings for the future. Steve whom you dealt with will be rapt to here all went well. Feel free to contact us anytime, anytime you should so need us.

Regards,

Jason Gowans - Technical Sales Manager - Technaus VIC
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Technaus was the most professional of the suppliers, from the salesperson (Brett) to office staff (Andy) to actual installers (Kenneth's team), nothing was too much trouble and they were all very helpful and showed lots of patience answering all my questions Thanks Technaus, will certainly recommend you to anyone I know getting panels.

Supplier Reply

Thanks for the great review Vivien we really appreciate your positive feedback regarding our staff. Enjoy the savings your new solar power system will provide and please let us k ow if we can be of any further assistance in the future Show additional information

Supplier Reply

Hi Charles,

Fantastic to hear your experience with Technaus and in particular Steve, has been excellent.
Steve is definitely your man when it comes to sound and objective advice for a solar installation.
Steve and the team don't do just one product and try and push it. Every household is different, and all customers needs can be quite varied. Pleased with the result. Do let us know if you require assistance with anything in future. In the meantime, happy saving and welcome aboard the solar train :)

Regards,

Jason Gowans - Technical Sales Manager VIC - Technaus
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So far, we have been very happy with the Technaus overall. From day one, they have kept in touch and been very helpful. Installation was a breeze. The electricians arrived on time and finished the job nicely without any problems at all. They were polite and efficient. They cleaned up afterwards and removed all rubbish. The inspector came about a week later and and seemed very happy with the installation. We are now waiting for the electricity provider to connect the system to the grid, plus for all the paperwork to arrive, so we can finally lodge our rebate claim. Once again, many thanks to Finn and staff from Solar Quotes for all their advice and guidance, which made our Solar experience a breeze. We have already recommended your services to a number of friends who are also looking into solar. Much appreciated guys!

Supplier Reply

Hi Michael,

Terrific feedback, and really happy to know your experience has been tops with our company. Steve our other senior technical advisor whom you dealt with will be rapt with the result.
Happy saving and please keep us in the loop should you require any further assistance.

Regards,

Jason Gowans - Technical Sales Manager VIC
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Supplier Reply

Thanks for your review Alessio, your positive feedback is greatly appreciated. Enjoy the savings your solar power system will provide and if we can be of any further assistance to you in the future please feel free to get in touch Show additional information
Fast efficient installation. Because of the Victorian solar rebate I assume they were very busy and some of the paperwork was a bit delayed. Jason the Sales person followed up promptly.

Supplier Reply

Hi Anne,

Firstly thank you for the review, it helps us improve our service where we can but also lets us know where we are going right, which of course is fantastic. Yes we do acknowledge the busy period has meant a little slowness on receiving some paperwork, with the sheer volume, and systems are in place now for this extra volume. Was great working with you personally to get your solar system up and running and I and the team at Technaus VIC wish you well with your savings, and should you need myself or the team for anything, please feel free to drop us a line anytime.

All the best

Jason Gowans - Technical Sales Manager - Technaus Solar VIC
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From the first meet up till completion the service delivery was prompt, informative and the after sales service was excellent

Supplier Reply

We love to see happy clients, thank you for the great review. Show additional information

Supplier Reply

Thanks for the 5 star review Celin, great to hear that you were pleased with our service and hope you enjoy the savings your new solar power system will provide Show additional information
Found the company to be responsive and communication was good.

Supplier Reply

Thanks for your feedback Janine, we're happy that your overall experience with Technaus was a positive one and hope that you enjoy the savings from your solar power system Show additional information

Supplier Reply

Thanks for the great review Graeme, we hope you enjoy the savings your solar power system will provide Show additional information
The other company you provided was terrible. He tried to email me a full quote and every possible system available in text format without ever visiting or asking what I wanted. When I requested for him to come out, he made an appointment but then cancelled at 10pm the night before and never organised any follow up. Did not seem interested in my business at all.

Technaus was the complete opposite. Steve was great. Prompt service, answered all questions. Follow up and installation occurred very quickly and without any hiccups. Excellent service overall. Strongly recommend.

Supplier Reply

Thanks for your positive feedback Kelvin, we're glad your experience with our company was great, and appreciate you taking the time to share this.
All the best and if we can be of any further assistance in the future just give us a call.
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Disconnect between Sales & Installers

Obtaining a quote and information from sales was very straight forward and not at all pushy. Unfortunately when it came time for the system to be installed, the installers said they couldn't install the panels on the roof in the way depicted by the salesman. This has led to an inefficient and under producing system that is disappointing and could have been done better. If considering accepting a quote from Technaus, I would insist upon an installer viewing the roof and providing an opinion on panel placement and panel size before accepting the quotation. Panel location is very important in order to maximise output and unfortunately in my case this did not occur.

Supplier Reply

Hi Barry, thanks for your review. Having checked our records I can see that we have installed your system in Feb 2018. The initial consult was done over phone and email at your request (this is not our preference, we prefer to visit site before quoting) , so aerial images were used to do a preliminary layout of your system which had panels split North and West. Unfortunately as aerial images are not 100% accurate, when the installer arrived there was not quite room to install enough panels on the North to ensure that the voltage would be high enough for the inverter to switch on, hence the final design being East / West. This is the best layout possible for your roof, and if you take the time to read through information on this matter, available on the solar quotes website and other forums, you will appreciate that East / West facing panels are not a bad thing. Further to this your initial quote came with a performance guarantee of 19kwh production per day. At the end of the day when we give these guarentee's it is in our interest to make sure that your system is installed for maximum production. If you contact our office we will be more than happy to send someone out to ensure this production guarentee is being met, and prehaps educate you further on the hows and why of your system and its configuration.
Thanks
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Sales Manager was great. The only disappointing issue was that it took a couple of emails and a month to get the following: receipt, warrantee information, User Manual, and Electrical Compliance Certificate.

Supplier Reply

Thank you for your feedback David, we are always looking to improve our services and appreciate the observation. We are so glad to hear that you were happy with the sales manager. Show additional information

Supplier Reply

Thank you for the great review! Show additional information

Supplier Reply

Thanks for your great review Andrew, we're glad that you are happy with our products and service. If we can be of any further assistance in the future please feel free to give us a call. Show additional information

Supplier Reply

Thank you for your review! Show additional information

Supplier Reply

Thanks for the great review! Show additional information
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Salesperson Brett very good
Installer Ben and his team very good
Install staff are not IT people so do not get involved in connection of Inverter to your Wi-Fi network. I was advised this before the installation so it was not a problem. It is preferable that the inverter you purchase has a good readable display of power generated.
I arranged for installation during winter as it is a quieter time. Obviously in peak times, ie summer, all solar companies are going to be flat out.

Supplier Reply

Thank you for taking the time to write a positive review, we thank you. Show additional information

Supplier Reply

Hi Paul,
Thanks for taking the time to review our service,your feedback is appreciated.
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Supplier Reply

Thank you for the review! Show additional information
I had an inverter changed

Supplier Reply

Thanks for your feedback Greg, please let us know if we can be of any further assistance to you in the future Show additional information
We had an overall very good experience with TechnAus Solar. The sales representative (Steve) was knowledgeable and patient with all our questions, the price was competitive for the components we chose, the system was installed one week after we placed the order by very pleasant and efficient installers (from Ramselec, a subsidiary of TechnAus) and the office staff too responded promptly and were helpful. (According to AGL) we were connected to the grid two and a half weeks after installation.

(The only gripe I have - not with TechnAus - is that we are not notified when we are actually connected to the grid. On 6 May, we got an email from AGL quoting the solar feed-in tariff. When I rang to see if we were connected and when, I was advised they were "processing" it. When I called a week later, I was advised the connection happened on 30 April, a day after all the paperwork had been sent through. I must admit I have not yet installed the app to check usage and perhaps this would have told me).

A big thank you to Finn and the Solar Quotes website for the sheer volume of information it provided that enabled us to make an informed decision with regards to our solar installation.

Supplier Reply

Hi Dennis and Valerie,
Thanks for your great review, we really appreciate you taking the time to provide us with such positive feedback - its great to hear that your happy with your system and our service. Enjoy your savings and all the best - if we can be of any further assistance to you in the future, please feel free to give us a call.
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I found I had an alert on my inverter, and when I went to check it in the manual I found I had 2 installation guides, no user manual. I emailed a request for a user manual and was sent a PDF that same day.
Also, I noticed today that a roof tile was broken in the installation process which I will need to get replaced. However, when they were here, one of the installers found a cracked tile on my roof which he replaced.

Supplier Reply

We are so glad that you are happy with the end result, our team always strive to provide the upmost service to our valued customers. Show additional information
I checked and compared different companies and packages but this was the most professional one. They answered all our questions with a smile and patience over a period of time and guided us through the whole process. They explained all the options regarding different system and brands and made it easier for us to decide.

Supplier Reply

Thanks for your great review Selcuk, it was a pleasure to deal with you and your positive feedback is greatly appreciated. All the best and enjoy the savings your solar power system will provide Show additional information

Supplier Reply

Thanks for taking the time to review our company Damien, we appreciate your positive feedback. If we can be of any assistance in the future please let us know Show additional information
Steve at TECHNAUS SOLAR was amazing. He was very professional, knowledgeable and prompt. He was able to visit my property and work with me to come up with a solar system that best suited me and my families needs. He took time to review electricity bills and was one of the first installers to recommenced north facing panels. The quote with images of panel placements followed swiftly with accompanying info I needed for rebate application. He explained the process clearly and gave a price and lead time that was very competitive. The install overall went smoothly and so far I am really happy with the solar system and service (including after sales support) I have received. Thank you TECHNAUS SOLAR Team.

Supplier Reply

Thanks for your great feedback Sam, much appreciated. Enjoy the savings your solar power system will provide and please do not hesitate to contact us if we can be of any further assistance in the future Show additional information
Have a problem with no lights in the garage where they installed the inverter. They said they would come and fix it. Took a while to submit paperwork to my supplier. And that was only after I messaged them asking what was happening. Show additional information

Supplier Reply

Thanks for your great review Jane, hope you enjoy the savings your solar power system will provide and if we can assist you in any way in the future just let us know. Show additional information
It's too soon to tell how successful it is. The overall experience was good, but impossible to make comparisons. I've yet to get a bill for electricity.

Supplier Reply

Thanks for the good review! Show additional information
We didn’t go for the most expensive panels (LG) we hope we did the right thing.

We took the advice that a string inverter system was better than micro inverters: Not sure that advice was the best. We had a 30m run from panels to the inverter, which was not ideal, either.

Supplier Reply

Hi Stephen, thank you for taking the time to put in a review, it was a pleasure to deal with you guys. I appreciate your patience as we worked through final design with our technical department to ensure your system was installed to provide best results. To address the concerns you raise in your review, firstly the long cable run was necessary to get the panels where you guys wanted. As advised, it was our preference to put the panels closer to the switchboard to avoid the long cable run.Rest assured a voltage calculation was done and the cable upsized sufficiently to ensure your panels could be installed in your preferred location without causing any technical issues. Secondly in reference to micro inverters, I understand that, given you spoke to many providers and looked at multiple different options, things can become confusing. But to reiterate the advise I gave you which I stand by, the core function of micro inverters is to provide shade resilience, which is not an issue for you. There are some other benefits of this technology, but for your specific circumstances factoring in all of the main relevant variables which, as you mentioned, we analysed in detail, (consumption patterns, network provider, roof space etc.) there would be simply no benefit in you using this technology, in fact it would have blown your return on investment out from 3-4 years to over 10.
If you have any concerns at any point please feel free to give me a call or email and I will go back over all of the info we went through during your decision making process. In the mean time all the best and enjoy the savings your system will provide.
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The person who came to came to do the site inspection and prepare the quote had good hands on experience so was able to discuss all the options for my particular install. This was very helpful. They were prompt with coming back to me with any queries, the prices were competitive and the installers were efficient and courteous. Would be happy to recommend Technaus.

Supplier Reply

Thanks for your positive review Stephen, it was a pleasure to do business with you and we appreciate you taking the time to provide us with great feedback. Show additional information
Installation right on the day as appointed,
Job finished within the day
Friendly technicians

Supplier Reply

Thanks for the 5 star review Dennis, much appreciated. It's always good to hear from satisfied customers so we appreciate you taking the time to provide this feedback Show additional information
Technaus Pty Ltd did not provide a sale contract with terms and conditions
Technaus Pty Ltd has avoided to provide me its written guarantees for workmanship with terms and conditions.
Technaus Solar is a member of Clean Energy Council, but it also fails to provide required documentations as printed on page 17 of Guide to installing solar for household, published by that council.

The installation was carried out by subcontractors and is subject to the inspection. Depending upon the outcomes of that inspection, i might change my rating for installation.

Supplier Reply

Hi Tien,
Your review makes many incorrect statements, you are quite confused and I believe you have jumped the gun. Your initial contact with us was on the 23rd of February when you were emailed a quotation providing all relevant information including terms and conditions. Over the next month you emailed me no less than 3 times with questions on our system, all of which were answered by return email promptly. On the 1st of April you were provided with a final quote which you accepted when I attended your property - this specifies terms and conditions as well as all warranty terms. At this point you asked if it was possible for us to install within 3 weeks, which, despite having to move things around, we accommodated. On completion of your installation all paperwork for warranties and other documents required by the clean energy council have been emailed to you. Tien I have personally provided you with service over and above what is required, and believe everyone within our company has also, so I really do not understand why you have seen fit to post in such a negative fashion. I suggest you check your email for the documents you claim you are missing, and as has been the case from day 1 with your detailings with us, if you have any concerns, need further information or assistance in understanding the documents sent to you, please contact me personally and I will do all I can to assist.
Thank you.
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The salesman, Steve Gunton, knew his stuff.
The installation team from Ramselec knew their stuff. Finished in one day.
The inspector found an issue with the cutout voltage of the solaredge inverter. Technaus's Vig Menon stepped in and got solaredge to lift the cutout voltage. He also managed to get the comms working. This left a very satisfied customer.
Now waiting on Ausnet to connect us to the grid.
A good experience thanks to Tim Finns book and quote system.
Thanks Tim
Barry Joel

Supplier Reply

Thanks for your great review Barry, it was a pleasure to do business with you. Hope you enjoy the savings your system will provide and if you need any assistance with your system in the future please feel free to give us a call Show additional information

Supplier Reply

Thanks for your review Gerry, all the best and happy savings Show additional information
Salesman was very helpful and prompt getting back to us with answers to our questions.

Supplier Reply

Thanks for your review Jeff, we're glad you are happy with our service. All the best Show additional information
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