Technaus Solar Reviews

Based on 273 reviews

  • 5 star 42
  • 4 star 174
  • 3 star 48
  • 2 star 8
  • 1 star 1

Average Customer Review

  • Value
    4.26
  • System Quality
    4.33
  • Customer Service
    4.06
  • Installation
    4.23

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About Technaus Solar, Solar Installers

Technaus Solar
Gold Partner

Technaus Solar is a national family owned business founded in 2007. Our shareholders and key staff  come from engineering, installation and customer service backgrounds, allowing us to provide high end services to all our clients. We have installed over 15000 solar power systems ranging from 1 - 100kw's. No job is to big, small or complex for our professional staff.

VIC office contact phone number (03) 9191 8668 

WA office contact phone number (08) 9399 8663

Technaus Solar Solar Reviews

Technaus Pty Ltd did not provide a sale contract with terms and conditions
Technaus Pty Ltd has avoided to provide me its written guarantees for workmanship with terms and conditions.
Technaus Solar is a member of Clean Energy Council, but it also fails to provide required documentations as printed on page 17 of Guide to installing solar for household, published by that council.

The installation was carried out by subcontractors and is subject to the inspection. Depending upon the outcomes of that inspection, i might change my rating for installation.
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The salesman, Steve Gunton, knew his stuff.
The installation team from Ramselec knew their stuff. Finished in one day.
The inspector found an issue with the cutout voltage of the solaredge inverter. Technaus's Vig Menon stepped in and got solaredge to lift the cutout voltage. He also managed to get the comms working. This left a very satisfied customer.
Now waiting on Ausnet to connect us to the grid.
A good experience thanks to Tim Finns book and quote system.
Thanks Tim
Barry Joel
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Salesman was very helpful and prompt getting back to us with answers to our questions. Show additional information

Supplier Reply

Thanks for your review Helen, your feedback is appreciated. All the best and enjoy the savings your solar power system will provide Show additional information
All quotes were comparable with a good level of equipment, so best price was chosen.
Communication with the company was good and installation happened very quickly after committing to install.
Install was done as requested and was done neatly with no fuss.

Supplier Reply

Thanks for your feedback Aki, we are glad you are pleased with our service.
All the best
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Sales person came out for an onsite visit and was very knowledgable and gave great advise with a few different options.
Overall the system was a good balance between value and quality.
After paying deposit was told installation date would be organised in January, however had to chase them up to have install date confirmed. When I contacted them, got an install date very soon but had to be postponed due to weather. Panels seem to be working well, took about 3 weeks for paper work documentation to come through for the electricity provider to get feed in tariff. Overall, it was a good experience, communication about expected time frames could have been better.

Supplier Reply

Hi Chuong,

Thanks for your review and we're glad your experience with Technaus was mostly positive. We do have a bit of a backlog of work at this time of year and there have been some delays with us receiving necessary paperwork on completion of install, but thank you for your patience in this regard.
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It is probably too soon to be able to accurately rate things like quality and value for money

Supplier Reply

Thank you for your business Martin and for your positive review. Happy savings, and all the best Show additional information
Honest salesman (Brett), great and fast service at the CHEAPEST price of all my 5 quotes.

I had the best experience with this company, once I accepted their quote it was all done in less than 2 weeks. For the actual installation day 3 guys came by 7:30am and were done by 11:30am.
Really can't fault it.

Supplier Reply

Thanks for your great feedback Bruna, we're wrapped that you are happy with the service you recieved from our sales and installation staff. Show additional information
Firstly prior to engaging Technaus Solar I spoke to 4 to 5 suppliers of Solar and was given conflicting information form incorrect information to sign today and we can install tomorrow. From the initial consultation with Technaus Solar I was offered a no pressure sales pitch. The information I was given was to the point unlike the others. Once I paid the deposit, the communication from the sales and installation team was second to none. Everything was on time without a hitch. Installation team arrive on time and very efficient. Once installed follow up from the sales team was fantastic. System has been installed several days cannot be happier.

My experience was faultless I would highly recommend Technaus Solar and would be happy to speak to anyone.

Supplier Reply

Thanks for the 5 star review Carl and for taking the time to provide positive feedback. Enjoy your savings and all the best Show additional information

Supplier Reply

Hi Jo,

Thanks for the positive review. Hope you enjoy the savings your solar power system will provide
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Technaus solar offered a good price. Fast install. Listened to what I wanted and lived up to there word.

Supplier Reply

Thanks for the great review Peter, its always nice to get a 5 star review, and we appreciate you taking the time to comment on your experience. Happy savings and all the best Show additional information

Supplier Reply

Thanks for the great review! Show additional information
Steve was very helpful and patient with all of our questions and the installers were friendly and efficient.

Supplier Reply

Hi Glenn,
Thanks for your positive feedback. It was a pleasure doing business with you, and I'm glad you were happy with our service from beginning to end.
If we can be of any further assistance in the future, please let us know.
Happy savings, and all the best
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Supplier Reply

Hi Iman, thanks for your great review. We're glad that your happy with our service and took the time to put in a review. All the best and happy savings Show additional information

Supplier Reply

Thanks for the great review Nik, it's always good to get positive feedback.
Happy savings, and please do not hesitate to contact us if we can be of any further assistance in the future
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It took over 2 months from quote to installation. Firstly they said the quoted panels were not available, would I be happy with a substitute (I said yes). Secondly they said they no longer had the quoted inverter in stock because it had been installed in error on another job and that it would take some time to get a replacement.

I was quoted for north facing and west facing panels, but when the installer came he said there was not enough west facing roof to do the job, would I be happy with some east and some west? I said okay. In the end none were installed on the west so by 5pm I'm no longer generating a usable amount of power, even though sunset is not till after 7pm. I am quite unhappy about this.

Also even though it took two and a half months to install the system the organisation insisted on payment the day of installation (a Friday). I did the bank transfer on the Sunday and by lunch on Monday I received a call chasing payment. I explained I had paid and the man seemed happy. An hour later I received another call chasing my payment, this time a woman was pushing quite hard for me to say I was happy so she could close off the job. Not at all impressed by this. Further I don't recall the organisation ringing me back any time they said they would, I always had to chase them.

Supplier Reply

Hi Martin,

We are glad you are happy with the value for money and system quality and apologies for the delay in install and customer service issues you experienced. We will use your feedback to help improve our after sales procedures. In regard to your panel placement, our installers have advised that due to limited space on the North and shading on the West from your air conditioner and ventilation pipes, installing on the East was the best option to ensure maximum production. While our reps will from time to time quote from a satellite image, our installers on site are always in the best position to make the final call. Thanks for taking the time to review, and if we can be of any further assistance please feel feee to contact our office or your sales rep.
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Supplier Reply

Thanks for the positive review Marlon, happy savings and please do not hesitate to contact us if we can be of any further assistance in the future. Show additional information
A couple of delays about taking an old water heater off the roof but once Technaus had changed installers, all done with minimal fuss.

Supplier Reply

Thanks for your review Shelly and for your patience in organising for your hot water system to be removed. Great to hear your happy with our service Show additional information
My experience was ok, I dealt with the Technaus group in Victoria.
What I've found is there's quite a big disconnect between the sales team and then the contractors they get in to do the work.
I found Steve from sales excellent. He was prompt, throughly looked at the installation job, made great suggestions and took the time to explain everything to me.
This was very different to the service I had on the day, the contractors were from a group called "Ramselec". Whilst they were nice enough people, their prime goal is to get the installation done as quickly as possible on the day.
I've had a lot of work done to my house and am very used to the people who come to do the quote doing the work (or at least overseeing it), my experience with Technaus was very different and I assume it's because they're so busy now because of the rebates and they're adding more teams of contractors.
Vig the installation manager was a lovely chap who popped out during the installation and called me on the day before, but he's clearly so busy now I didn't really get any chance to ask questions and any brief conversation I had with him was rushed.

Examples of the disconnect were:
1. Steve mentioned the inverter could be put in the garage, I was told on the day this was not possible because they would have to drill through a wall!?!? I really wasn't impressed with this at all and really regret not just cancelling the whole job on the day and sending the contractors home. The inverter is now outside next to my meter box.
2. Solar panels on my roof aren't completedly flush, I look at the panels around my neighbourhood and see how nice they look. The standard is clearly lower here. Despite me sending a photo of this to Vig (he was clearly too busy to visit), I was told the job looked 100%
3. Follow up for Victorian rebate has been very slow. The system was installed on 15th Jan, inspection was on 22nd Jan and I've still heard nothing (12th Feb). This was very different to the experience when I had solar hot water installed a number of years ago and the contractors chased up the inspector for the certificate
4. The contractors Ramselec only lodged their job with Citipower today (12th Feb) for my meter to be converted. This means I'll probably have to wait another month for Citipower to come out and convert my meter so I can get my feed in tariff.
5. The only regular contact I got afterwards was a daily request for me to pay my bill (I paid 5 days post installation) and two (polite) texts from Vig asking for payment. Payment requests seem to have been the only active communication I've received from Technaus.

Overall, I think Technaus were probably once a fantastic company with great core people. But in my opinion have now grown too rapidly and employed additional contractors because of the amount of work they're currently getting with the Victorian rebates. I feel this has dissolved the customer experience.

I wouldn't go as far as to not recommend Technaus, however I would advise future customers get 3-4 quotes from different places and ask for a site visit from someone who'll actually be part of the installation team before they commit to buy.

Supplier Reply

Hi Andy,

Thanks for your feedback and for giving your overall experience with Technaus a 3 1/2 star rating, despite the fact that there were some issues with your install. We have indeed had some problems with one of the new contractors we recently took on due to large workload and have used your feedback to reasses things and scale back to our tried and tested installers. It is a constant balancing act from our perspective - between ensuring our lead time from order to install is as short as possible for our customers - and making sure all who we engage operate to the standard we require .
In regard to the specific issues you raise, our service department will be in touch regarding realigning your panels with the view to improving the aesthetics. The inverter will need to stay beside your meter, and I apologise that it was not possible to get it into the undercroft garage on the day. If you recall at our initial consult my first reccomendation was to put it next to the meter where it ended up. We did spend some time looking in and under the house, and I did indeed inform you that I was confident we could get it there, but I also advised that all locations are subject to the installers inspection just prior to install. My apologies that it was not able to go in your ideal location.
In regard to solar vic and energy network provider forms etc. please understand that there are many more moving parts than just our company involved here. We have protocols in place to assess all documents we recieve from utility providers / network providers and solar vic on a daily basis. Frequently information is not sent to is in a timely manner (e.g inspection paperwork coming to us 3 weeks after inspection). While we do our best to ensure everything is collated and sent on to our customers ASAP we are often hamstrung and obviously cannot forward documents we have not yet recieved. While I understand your frustration on this point, having investigated thoroughly I don't think there's anything that could have been done at our end to expediate the process for you.
Once again thanks for your honest feedback, this is appreciated, and if you have any further concerns please feel free to contact me directly.


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Supplier Reply

Hi Ali,

Thanks for your great review and happy saving
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Slowest to respond for quote but best technical advice
Install average..cracked roof tile and leak.
Had to return to fix a number of compliance issues and make adjustments to inverter.
Terrible back office support, no idea of customer service
Constantly calling the office but no one ever rings back
Lack of staff training and empowerment.

Supplier Reply

Hi Peter,
Thanks for your honest feedback and apologies that your experience with Technaus has not been as smooth as it could have been. As you can see by the majority of our reviews on SQ we pride ourselves on providing an extememely high level of service and acknowledge that in your case we have not achieved these standards. To be completely fair to ourselves though I believe your review to be a tad harsh - but can understand why you are not happy, as the satisfactory completion of your installation has dragged out longer than we intended, due to some resource issues either side of the Australia Day public holiday. None the less your critism is taken on board and will be used in a constructive manner to improve our business. I will contact you personally to discuss the individual issues you raise and I'm sure we can resolve any outstanding greviences and make sure that by the time your next bill comes in you'll be a much more satisfied in your dealings with us
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Supplier Reply

Hi James,

Thanks for your positive review, we're glad your happy with our service. Happy savings and all the best
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I have given Technaus fantastic for customer service however I seem to have got them at a bad time and my original appointment was changed then there was a no show. The problem was with the original panels that I had chosen which they had not been able to get hold of, possibly being let down by their suppliers. However this should have been communicated to me.

They offered me an alternative at the same price and scheduled the install within the week.
The installers were great when they did turn up, and very conscientious and tidy. As a layman I can only judge on the results that I am seeing which have so far been excellent, around 40kw per day in Perth with an optimised system due to shading issues and a Solaredge inverter.

I try to judge a company not so much on their ability to make mistakes but more so on their ability to fix their mistakes. Technaus came through after the initial blip, they were very professional, courteous and I have a system that so far exceeds my expectations.

Supplier Reply

Hi Helen, thank you for your great review especially given we did have a supplier issue which resulted in your equipment having to be altered. Your patience and understanding is very much appreciated and the constructive critism is highly valued and taken on board - we will use this it better our systems and improve our business. By the sounds of things your system is producing power at a rapid rate and I'm sure you will be pleased when your next bill arrives. If there is any way we can assist you further in the future please let us know, in the mean time happy savings and all the best. Show additional information

Supplier Reply

Hi Lynton,

Thanks for your 5 star review, much appreciated. We're wrapped that your happy with our service and if we can be of any assistance to you in the future just let us know
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Supplier Reply

Hi Donny, thanks for your 5 star review - we're glad you are happy with your solar power system. Happy savings and all the best Show additional information
Sal and crew carried themselves in a professional manner and worked tirelessly in mid 30's temp. Highly recommended!

Supplier Reply

That's for the positive feedback David - we believe our install crews are the best in the business and we're glad your experience reflects that - By nature installing solar systems often involves working in difficult circumstances including wet weather and high temperatures, but our guys really appreciate the fact that you've taken the time to acknowledge their hard work. Happy savings and all the best Show additional information
The guys turned up early, were very prepared and began working almost immediately. They finished quickly and I was very impressed with the workmanship.

Supplier Reply

Hi Scott, thanks for the positive feed back, much appreciated - it's always great to hear from a happy customer Show additional information

Supplier Reply

Hi Byron,

Thanks for taking the time to put in a review, much appreciated. All the best and enjoy the savings your new solar power system will provide!
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Supplier Reply

Thanks Henryk for taking the time to review, we appreciate your business and glad we came through with the best price, quality and nicest salesperson. Show additional information
My neighbor used same company and was very pleased with them. I was impressed when speaking with them however they put the cost up by almost double from what my neighbors within 4 months so was a little disappointed with that. I haven't yet used the system as I'm overseas so it will be next month before I know how it is working.

Supplier Reply

Hi,
Thank you for your business and your feedback, we are glad that your overall experience with us was positive. I've had a quick look at our records and your neighbour did indeed get a very good price from us, as they took advantage of a special we ran mid year. However it should be noted that they decided to purchase a system with an entry level inverter, as opposed to your system which included a premium Fronius inverter. The cost difference on this piece of equipment is $900 so when this is factored in your system was just a few hundred dollars more. We endeavour to give the best price we can at the time for all our clients, and stock a range of equipment for all budgets - I'm sure that the high quality system you have purchased will be well worth it in the long run.
All the best
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After getting quotes from 3 other suppliers, I find Technaus price to be competitive. Jason did a great deal of explaining to me questions that I have in mind. Vig also did the scheduling quite well despite issues with Melbourne weather they were able to install it 2 days and got it up an running. I also look at the track record of the company seems to be quite good. They also got back to me within 24 hrs if I am not able to talk to them right away.

I have yet to see the beneft against my billing, hopefully when it comes up next quarter I will see how much I saved, but when I did check aus net usage seems to be it is working, never had an fluctuation in power so far. I highly recommend them to provide your solar needs. Power production range since I had it installed is 16-45kw (depending if it is overcast / sunny day).

Supplier Reply

Hi Juls,

Thanks for your great review and for recommending us as a company. We endeavour to provide a high level of customer service, so it is always good to get positive feedback like you have provided - it lets us know we are on the right track.
From the sounds of things your system is producing well so we're sure you'll be more than happy when you recieve your next bill and see the savings.
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Supplier Reply

Hi Christine, thanks for your review of our service thus far - your installation is currently scheduled for early Feb so please feel free to update us on your thoughts once the system is installed. Show additional information
Bit of a long road to get there but installation was very well done and sales staff were very good. One false start and some miscommunications around reasons for delays did cause a bit of frustration but that aside I am very pleased with the final result.

Supplier Reply

Hi Steven,

Thanks for the 4 1/2 star review - Apologies that there were a couple of hiccups on the way to instal and the frustration this caused you. Things can get fairly hectic in the solar industry at this time of year so we really appreciated your patience and are wrapped that your happy with the final result.
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Supplier Reply

Hi ,
Thank you very much for the 5 star review - much appreciated - it's always great to hear from a happy customer. All the best and happy savings !
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The team of installers were very efficient and very willing to provide answers to any questions we had about the installation process and the system itself.

Supplier Reply

Thanks for the review Robin, and for the positive feedback on our installers. The quality of the installation team is one of the most crucial and often overlooked components of having a solar power system installed, and we pride ourselves on only employing the best of the best. It's good to hear that this was reflected in your experience with us Show additional information
It's hard to evaluate fairly given that the system was only installed last Friday and hasn't yet been checked and approved by our electricity provider.... would be better to do this after 3 - 6 months.

Supplier Reply

Hi John,

Thank you for your positive review, we're glad your experience with Technaus has been positive thus far. Feel free to get back in touch later in the year to update us on your systems performance once you've had a chance to see the savings.
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Since September, 2018, after researching some basic knowledge of solar system I shopped around to find a trustworthy company for a solar system. Most of them just tried to sale without appropriately giving and/or explaining the complexities of solar products. And configurations. I nearly lost my interest to get the system. By chance, I found TechnAus in Melbourne and discussed with Jason, a sale manager. I was impressed with his diligent & professional attitudes and took his offer. During the process of waiting for installation, TechnAus regularly informed me when the system would be installed by Sonia & Vignesh (technician manger). Prior to a day of the installation, Vignesh came to my house to inspect my roof. After following day of the installation, Sonia phoned me to check if I had any problem and/or was pleased with installation boys worked. So far so good. WELL DONE. I hope TechnAus would not let me down, if something went wrong with the system. I will keep update, if necessary.

Supplier Reply

Thank you for your kind review Phat - we pride ourselves on our customer service and pleased that you had a great experience from the first contact with our Sales Manager Jason, right through to installation. Show additional information
Very detailed quote, which was great I knew exactly what I was getting.
Good customer service

Supplier Reply

Hi Jason,

Thanks for your review and glad you appreciated the attention detail. Enjoy your savings and all the best !
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I chose Technaus in October as they advised they could install in 3 weeks and could do a spread system (1kw facing east, 2kw west) with one 3kw inverter- i specifically asked to confirm that would work as the competitor advised the east panels wouldn't produce enough power for this type of inverter to function.

After paying deposit and 3 weeks of me calling them for an installation date, in mid Nov they scheduled for 5 weeks time, 14 Dec. Then during that period I was called and told the 3 kw inverter couldn't work after all and I'd have to buy a 4kw one, which I agreed to.

Rain was forecast 14 Dec and so installation was postponed, but I was advised it would be definitely installed prior to Christmas. They called last night to say there was rain forecast late this week - after a fine week there is a 60% chance of a few showers < 5 mm, coincidentally the last days leading up to Christmas - and I would have to wait till they reopen in mid Jan.

This was the final straw so I asked to cancel my installation and was told �I will get back to you�. They didn't. Given the confusions and excuses I have experienced these last 3 months, at this time I have no faith I will ever see either my panels or my deposit.

Supplier Reply

Hi Ben,
I believe since you posted your review your system has been installed and you our now a happy customer. Apologies that it was a long road to get there and we acknowledge that there were some issues along the way - some of which were in our control and others not (e.g the bad weather in late Dec). Thanks for sticking with us - we're sure your system will give you many years of savings, and the wait to have it installed will be worth it over the long term.
Thanks again for your business.
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Installation is due in mid to late January

Supplier Reply

Hi Kevin,

Thanks for selecting Technaus to look after your solar requirements, and also for your positive review - we're glad you found our staff helpful and were happy with the sales process - I'm sure you'll be just as happy with the savings once installation is completed.
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I have chosen Technaus Solar Company because they are not new players to the solar market. I was quoted higher price compare to the other solar providers but still decided to go with them because Sales person (Steve Gunton) was knowledgeable and explained everything in detail before I accepting the proposal.

Since then I was dealing with Vignesh Menon and his customer service is exceptional. He answered all my queries without any delay, went out of his way to help me with my concerns which is remarkable.

I have no hesitation to recommend this company for any potential solar buyers.

Supplier Reply

Hi James,

Absolutely terrific to hear of your experience with us. We strive for every interaction to be just like yours, and are always looking for ways to improve our services.
Thankyou for your kind words, and from all of us here at Technaus, have a very merry Christmas and happy NY.

All the best

Technaus Vic Team
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Sales were really helpful. Communication past that point was not great. Installation didn't happen until we followed it up over a month later after being told we would be told next week.

Supplier Reply

Hi there,

Great to hear the install went well, and everything is up and running well. Our operations manager who spoke to you post install tells us it went smoothly on the day.
On the communication pre install, this time of the year things are pretty hectic and our apologies you didn't find that side so forthcoming. We are always looking to improve our services, customer service and everything inbetween, and appreciate the feedback.
Wishing you well on your savings, and very merry Christmas and NY.

All the best.

Technaus VIC Team
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Using photos of roof not accurate to plan number of panels will fit - measurements and clear plans required

Supplier Reply

Hi Sharyn,

Appreciate you taking the time to review, and points taken on board. In actual fact all the panels as quoted could physically fit and be fixed, but in doing so our installers felt on the day that it would risk cracking the ridge capping, for the extra few panels to be fitted, which causes other headaches in and of itself, so it was touch and go to be fair. Your house having very old terracotta tiles, and old brittle ridge capping means we had to be extra careful, and our installers took an executive decision on the day, for the best interest of the house and individual. I hope you can appreciate that.
We also gave you an upgrade on your panel wattage, to boost performance, which I know you appreciated, and job was completed on time.

Wish you all the best for Xmas and the NY

Technaus VIC Team
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Friendly and professional team work

Supplier Reply

Hi Albert,

Fantastic to hear you were happy with the result. Thank you for doing business with.
Ricardo, one of our senior consultants whom you dealt with, will be thrilled with the result :)

All the best for Christmas and the NY. Any time you should so need us for anything at all, drop us a line, more than happy to help.

Regards,

Technaus VIC Team
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I was happy with the experience, and got quotes from the three companies that you offered. TechnAus were the most engaged in the sale , explained their products well and gave the best price quote. Their service between sale and installation was minimal (I didn't hear from them for two weeks after paying the 10% deposit, then was told on Friday they're coming on Monday morning). Their installation was efficient and they have now given me all the paperwork to get my rebate from the state government.

Supplier Reply

Hi there,

Appreciate the feedback and kind words with regards to our services. While it has been a very busy period in the industry for all concerned, we are glad this has been pulled off without much of a hitch :)
Welcome to the solar club, and wishing you well for the holiday season, and NY.

All the best

Technaus VIC Team
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Supplier Reply

Hi Peter,

Cheers for the review, and it was a pleasure dealing with you.
All the best with the savings, and wishing you well for Xmas and the NY.
Get in touch if you need us at any point in the future.

Regards,


Technaus Vic Team
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Salesman was great with information and the quote. Gave heaps of information. Run down of the steps involved and what Technaus would cover was thorough. The fellas installing were great, efficient, quick and professional. Only hassle is the aftersales support. Had trouble connecting Invertor to my WiFi and haven't had a reply to questions I emailed. Also haven't been sent a receipt for payment, yet.

Supplier Reply

Hi Stephen,

Thanks for the feedback, and great to hear the overall experience has been positive for you.
On the emails side of things, I understand Steve has gone on leave for a week or so, so the emails should be in the process of being routed to our operations. So on the topic of getting the Wifi sorted, I will email you, and get Vig to pop around and set it up for you ASAP in the meantime. You might want to check your junk mail folder for final payment receipt. We often find it is the case that our emails end up in customers junk folder, when the settings on their end are not configured to receive the emails to their own inbox. Let me know if not in junk, and I will get Vig to also resend :)


Regards,

Jason Gowans - Technical Sales Manager - Technaus VIC
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Supplier Reply

Hi Lindsey

Appreciate the kind feeback. Really stoked to hear your overall experience was a positive one.
All the best with the savings, Xmas and the NY :)

Regards,

WA Technaus Team
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Supplier Reply

Hi Chris,

Thanks for the feedback. Wishing you well on your savings. Feel free to contact us anytime in the future, if you should so need to :)

All the best

VIC Technaus Team
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