Zeco Australian Energy Solutions Pty Ltd Reviews
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About
ZECO Energy operates across Melbourne, Victoria and Newcastle, New South Wales, delivering tailored solar and electrification solutions designed for long-term performance.
We’re a quality-led business and always work within your scope. Our team meets with you beforehand and designs systems that will account for your specific expectations and requirements, while accounting for spacing, switchboard capacity, load protection, future electrification and more from day one. That means fewer surprises and systems built to perform properly years after installation.
Our client commitments are simple and concrete:
• Clear scope with no surprise changes
• Transparent pricing - if we miss something at inspection, we wear the cost
• Official ID and professional conduct on site
• Respect for your property
• Full system walkthrough and ongoing support after installation
• Clear scope with no surprise changes
• Transparent pricing - if we miss something at inspection, we wear the cost
• Official ID and professional conduct on site
• Respect for your property
• Full system walkthrough and ongoing support after installation
• & much more
We reduce risk with a team committed to process and ready to go above and beyond to ensure you’re never unhappy with your system.
Beyond solar and batteries, we design complete electrification pathways including hot water heat pumps, heating and cooling, EV charging and induction cooking - all integrated properly. Whether it’s a retrofit or newbuild, we’re here to help you.
Trusted by global brands such as Samsung and SolarEdge in the Australian market, ZECO Energy also develops its own Australian-made Technology, Marshall, capable of dynamic export control and load protection in the residential market, a product that is patented to us.
We’ve been operating since 2014 and have built one of Melbourne’s strongest reputations through engineering quality and aftercare - now bringing that expertise to New South Wales.
If you’re looking for a system engineered to perform long term, you’re looking for a ZECO Energy system.
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Inverter brands previously installed
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Zeco Australian Energy Solutions Pty Ltd Reviews (9)
Show Most Recent reviews from All time across Australia
Average Scores
4.4/5
Value for money
4.7/5
Quality of System
4.6/5
Installation
4.2/5
Customer Service
- 5 star 4
- 4 star 3
- 3 star 2
- 2 star 0
- 1 star 0
29 April 2026
An incentive was offered by Zeco Australian Energy Solutions Pty Ltd for this review. Learn more here.
10 April 2026
Great experience from quote to install
I sort multiple quotes and Josh from Zeco took the time to come out and visit me, inspect the house and then sit down and make suggestions listening to what I wanted to achieve. The pricing from Zeco was competitive with the other quotes and I had more confidence they understood the job by coming on site. The invoicing process was easy and a timeline was agreed.The installer Cathal from Zeco took the time to look around the site and then we talked through options around the practicality of the installation including the what I wanted in terms of neatness and low profile looks. The installation took 3 days and the workmanship and attention to drys was first class. Cathal and his co-worker turned up on time and were polite and accommodating. They cleaned up each day and left the site spotless when they finished.
I had several operation and paper process questions and Josh and Tom were helpful along the way.
Supplier Reply:
Hi Greg, glad to see you took confidence in our company early and that shone throughout the entire process! Thanks for choosing ZECO Energy.
22 March 2026
Great quote and happy to answer questions
The salesperson came on site to do the quote and had already seen an aerial view of the property. He answered all of my questions and followed up to see if I was happy with the quote. I asked for a few adjustments, which were done promptly, and it was no problem. I accepted the quote, which was easily done online, and am waiting for installation.17 October 2025
Efficient and professional
Sales quoting process was helpful and professional. Assistance was provided with the planning process, necessary because of heritage overlay. All questions dealt with.Installation delayed a little, no doubt because of demand, but when started the installers were punctual, friendly and knowledgeable.
Customer service fine, showed how to use charger and associated app. Grid connection was automatic following inspection, possibly because it was a replacement array. All documentation provided.
Supplier Reply:
Thanks for choosing ZECO Energy, Jim!
15 October 2025
Disappointing
Sales experience - 10/10Install Coordination - 4/10
Installation - 6/10
Customer service was amazing before I signed contact. Once handed over to install coordination I lost every bit of contact. I received no updates, when I called I was told I would receive a call back which I did not.
Was told 3-4 weeks for install at contract signing, was told 3-4 weeks at week 3 when I called for an update. Was called at end of week 5 to offer me 1 day 1 week out. I had charity commitments that day, so they said they would call me back the next week as they can only book 1 week on advance.
During the follow up I was given 14 hours notice they needed to complete a second inspection, this was the first time I found out this inspection was required, I moved my schedule around to od my best not to delay in the install.
During week 5 I had to threaten to cancel to get any form of commitment of when my install will take place.
Install was completed week 7.
No install reminder
Installer arrived at 6:59am and left at 7pm.
I found out at 7pm they expect me to dispose of all the rubbish. This included
- boxes the battery and inverted came in
- pallets the panels and battery were delivered on
- off cuts / left overs of metal rails, cables, paperwork/manuals
- installers lunch containers and drink cans
I had to argue regarding the largest pallet (1.5x2m) as it would not fit in my SUV.
I spent 4 hours sorting and doing two full trips to the tip to dispose of everything.
The quality of the install does look to to be good quality.
However during the process I found myself recommending my friends installer, as I could not recommend my experience to people I like.
Supplier Reply:
Hi Oliver,Apologies it has taken a day to respond to you, we wanted to take some time to understand what went wrong from our perspective. Firstly, while your disappointment is valid and our process was not as sharp as we expect from ourselves, we do want to make note of a few things.
We keep our clients updated of project timelines through our ticketing system and our internal logs do indicate that this was active and functioning for you, meaning you would have been emailed every time your ticket (installation) progressed through our system prior to install.
As always, our goal is to minimise the time you have to wait for your next system. With adverse weather across Melbourne in the last few weeks, we've had to be flexible in our need to reschedule projects and work in narrow gaps to uphold the expectations our clients have of us to get their systems installed in a timely manner. This is likely why your secondary inspection was fast-tracked and thank you for moving your schedule around to accommodate.
It is standard practice for our installers to remove any and all packaging and waste before leaving the site and they have been spoken to as a result of your review. However, a clean site is part of the promise we make to clients and we were only a call away to fix this error before you were forced to.
We'll pass on the kind feedback of your experience before signing the contract and the workmanship behind the installation and please remember that if you ever have a question or technical issue, we'll be here with the best after-sales support.
But we're very sorry you didn't get an enjoyable experience from ZECO Energy.
If there's anything else you'd like to discuss or ways for us to improve, please get in contact to let us know.
Kind regards,
The ZECO Energy Team
15 September 2025
Great service and the entire process.
Great service from a quick response, professional and punctual sales person, office updates, installation, and their referral to inspection. Everyone was great and helpful to guide us through what might have been a very intimidating process. It was also a very quick process.Supplier Reply:
It's awesome to hear how you felt during our process, Selima! Thanks for the feedback.08 July 2025
Overall good, but some improvements necessary.
Overall the installation was satisfactory. Timely and polite. The crew need to be a bit better cleaning up when finished. In particular it is poor form leaving cigarette butts around. This might be out of the scope of the installers duties, however, we would have appreciated an explanation of how the system works.Supplier Reply:
Hi Garry,Thanks for your review. We pride ourselves on leaving site as clean as possible as well as keeping you informed throughout the entire process, even after installation.
We're sincerely sorry that on this occassion, we didn't uphold those values to the highest standards. We'll have a member of the team reach out to you today to help with any ongoing concerns.
Speak soon,
The ZECO Energy Team
24 June 2025
5 Star Installation
After extensive research we chose Zeco Energy to install 12.5kW solar panels with a 13.5kW Tesla Powerwall 2 battery storage system and EV Charger to our home and we are extremely satisfied with our decision. The installation was carried out in a seamless timely manner by very organised professional tradesmen who were also very respectful. The system is functioning perfectly as promised and producing energy well in excess of our requirements. We have no hesitation in affording Ian and his time our highest recommendation to anyone contemplating installing a blackout proof long term solar investment such as we have done.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
EV Charger rating: 5/5
Supplier Reply:
Thanks for the recommendation, Ray!20 June 2025
Great experience, and good value
Zeco were fantastic to deal with. Polite, punctual, and professional throughout. They were flexible in helping us size the system, explained everything clearly, and kept us well-informed. The install was smooth and hassle-free, and their pricing was very competitive. Highly recommended!Panel rating: 5/5
Inverter rating: 5/5
Good Experience
We had a very good experience with Zeco, the only company who came out to talk to us. They listened to us and helped us to ask the right questions. Excellent all round.