Class A Energy Solutions Reviews
About
Class A Energy Solutions is a successful industry leader in commercial solar sales, design & installation. Here at Class A, we understand the importance of keeping business running costs under control, and tailor cash positive energy solutions to our customer’s individual needs. Our sister company, Class A Electrical Pty Ltd, has completed over 6000 solar installations in Australia.
Class A Electrical has been servicing clients in the electrical field for over 15 years and installing solar for over 6 and a half years. Class A Energy Solutions is the rapidly emerging energy efficiency company, grown from a market demand for cost cutting and environmental awareness in Australian industry and commerce.
Specialising in all manner of solar installation, residential and commercial Class A Energy Solutions also assists customers with energy auditing and monitoring, energy efficient lighting retrofits, and battery backup.
Reviewers report paying: $4,721 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Class A Energy Solutions Reviews (152)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.7/5
Quality of System
4.7/5
Installation
4.5/5
Customer Service
- 5 star 66
- 4 star 76
- 3 star 10
- 2 star 0
- 1 star 0
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29 June 2022
26 June 2022
Best Battery - but long delay
We decided on the Powerwall-2 - it's a no-brainer really (see SolarQuotes for why!) - despite its expense - and we paid the deposit at the end of September 2021 and signed up for the $2000 rebate from the SA Govt. In January 2022 I queried the progress and was told it'd be installed before the rebate expired in April. In March I received an invoice, but no installation had taken place. I queried this and was informed the installation would be soon. It was eventually installed in mid-May and I had to reapply for the rebate. It seems the accounts side was struggling to cope with the rush of installations, and there may also have been issues with getting batteries to Australia. The people themselves at Class-A were however always polite and helpful.As an aside, it seems Tesla is very pernickety about the installation (not on this wall, 600mm away from other stuff, etc.) which adds to the negotiation that the installer has to engage in.
Anyway, the upside is that I locked in the price before two price increases by Tesla, so I'm very happy with that! And the app is an absolute treat - very glad I went with the Powerwall.
01 June 2022
Original Review on 11-10-2021:
Great to do business with. Installation delayed because of supply issue. Biggest problem is with AGL.
Great to do business with assisted and kept informed during the whole process. Would recommend.8 months later we asked Kevin: "Are you happy with the performance of your system so far?"
Performing satisfactory. Finally got better supply deal with AGLReview removed at the request of the reviewer
Learn More13 April 2022
Great experience from start to finish
Having had our Tesla and solar in for over two Months now we are very happy. We do not get a power bill and have used the back up twice when the power from the grid went down.Class A were a delight to deal with. Shane explained everything and the install was faultless.
What a breath of fresh air dealing with a company that actually cares. Highly recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
11 April 2022
Exceptional company delivering what they promise.
We had our 13kw solar system along with our battery installed with Class A. We were not surprised with the professional service as we were recommended to only use Class A from a friend.With so much noise in this industry we just wanted a quality system from a company that has been around for a long time and this company is a stand out. Don’t get burnt just call Class A.
Highly recommend....
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Supplier Reply:
Hi ClaytonThank you for your kind review. Let me know if I can assist with anything else you require. We will touch bases in a Month to be sure it is delivering the results expected.
Miles
07 April 2022
We were treated like family
Great service from start to finish. Shane overloaded us with information to be sure we got the best system that suited our needs.The office team were fantastic and the install was faultless.
We went with Class A because of how long they have been in business as well as the positive reviews we have read.
Highly recommend this company if you are looking for a solar system.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi TaniaI am glad you are happy with your system we are here to deliver the best products on the market.
07 April 2022
Exceptional service and a pleasure to deal with.
Class A delivered in spades. The sales process was very informative and Shane explained every part of the install which went exactly to plan.The system has delivered more savings than I expected and my last bill was $14.
Highly recommend Class A they deliver what they promise. The install team were amazing well presented on time and cleaned up their mess. I even got a follow up call after a Month to make sure I was happy.
Panel rating: 5/5
Inverter rating: 5/5
Supplier Reply:
Hi AlistairYour system will deliver the expected savings for years to come. I am happy to help in any way I can.
22 February 2022
Great sales support
Sales process was straight forward. Install went well with good team and was able to happen quickly due to been a smaller system, which they could fit in between larger installsCompany organised grid connection.
Only issue was they failed to wire the hot water system through the additional system Meter. Company still has not responded about fixing. Apart from that happy with service.
Panel rating: 4/5
Inverter rating: 5/5
21 January 2022
Installation went well
Guys and girls installing the system were great, easy to deal with. We are just waiting for final grid connection and last bit of instal as we got Covid at the beginning of January which has held things upPanel rating: 5/5
Inverter rating: 5/5
06 January 2022
Great proffessional installation
Class A Energy Solutions was one of a number of quotes I obtained. They were the only installer that could install my system within a couple of weeks. The others were 6 to 8 weeks hence. The quoting process was straight forward as by then I had accumulated a significant amount of knowledge (from the other suppliers and the Solar Quotes website). Installation was quickly arranged and scheduled however there was a glitch on the day with light rain falling. The installers advised me I would have to reschedule, packed up and left. Of course, it stopped raining as soon as they disappeared. No matter, the rescheduled installation took place a few days later. The installers were very professional and completed the work with the minimum of fuss. Greg did a great job with the inverter and the panel and stepped me through the operation and the software. The site was left clean and tidy. Class A also arranged for AGL to install the smart meter which was completed a few days later. Although it is a little early to tell but indications are that the system is operating to expectations. Thanks to Solar Quotes for the introduction plus all the valuable information on their website and on YouTube. Cheers, Anthony B.10 December 2021
Terrific experience
Firstly, ALL companies I deal with were very helpful and professional.The company I chose was;
- fantastic with the quoting process and all questions were answered promptly.
- installation was carried out by friendly and happy tradesmen. The job was started when quoted and was completed very professionally. Additionally, my roof was repaired when required and the job was left clean and tidy.
- customer service was extremely good. Everything through to organisation of connection was taken care of for me. I didn't have to do a thing in this area.
09 December 2021
Class A Energy Solutions an Extremly Professional Company
Sales person easy and courteous to deal with giving precise details of recommended system with no pushy sales pitch.Installation team of three persons were on time, very tidy and professional in the work being carried out
The associated documentation for grid connect process was handled within one day of finishing the installation.
Based on my experience I can totally recommend Class A Energy Solutions in Adelaide
27 November 2021
Great to deal with
They were very open during the quoting process and afterwards given price variations.The installers were terrific, friendly and quick - very professional
Did all the work behind the defences with my retailer etc.
Very happy with the process and outcome.
Inverter rating: 5/5
20 October 2021
Questions (which were a lot). Installation happened quickly.
Process was very easy, Shane was very accomodating, easy to talk to and answered all my questions (and they were plenty). From quoting, to explaining how everything would work, to delivery and installation, I was happy with it all once we decided to go ahead. In less than a week from acceptance of the quote, we had our system installed. I have since recommended them to another friend who are having their panels installed with them too.07 October 2021
So far, so good
The sales/quoting process went well - I asked the seller to come and inspect my home to discuss any issues, and he did.Unfortunately, on the day of installation, the electrician decided to install the inverter in a different position from the one previously discussed, justifying the choice based on the difficulty of performing a different electrical wiring. The current location of the inverter is not ideal, as it is exposed to the sun all afternoon.
I am currently considering the possibility of protecting the inverter with a shield.
Also the involvement of Intellihub Metering, to be the Relevant Agent able to remotely disconnect and reconnect the solar generation plant from the distribution network, looked strange and/or unjustified, as I don't think that any dedicated relays has been installed.
Customer service helped with connecting to the network; however, I had to contact the energy provider to ask for meter reconfiguration (which I was told was unnecessary)
Inverter rating: 4/5
22 September 2021
Great service and system for the best price
I raised three quotes and Class A Energy was the first to return my enquiry.I got the best price, top the line system and great service, I reached out to them a few times to clear some questions and they were very attentive and provided all the information I needed.
Supplier Reply:
Hi TalmerThankuou for your kind review. if I can help in any way please contact me directly. you have a great system that will deliver energy savings for years to come.
15 September 2021
Great experience
From first contact with Class A, through to the installation and getting me logged into the monitoring, was a smooth and seamless process. Due to my roof style I was told up front there would be some additional cost which was very professional of them - no extra hidden fees.They were also the only one of 3 companies I contacted that highlighted my odd 2 phase setup, and explained about the use of crawl boards for installation.
Highly recommended.
09 September 2021
Easier than booking your car in for a service, great install at a great price.
Shane sorted a quote, paperwork to install without any hassle and did so impressively quickly too. Was quoted a real world price (not a suss internet special price) on a great system at a very competitve price. After doing some research on the proposed system and comparing against competing quotes, it was clear that Shane had taken the time to understand my requirements and had designed a system that was perfect for my families needs. Flawless install over 1.5 days on a tricky roof, our house was left spotlessly clean. Would definitely recommend Shane and Class A Energy Solutions.Supplier Reply:
Hi AntonThankyou for your kind review please contact me directly if I can help in any way.
miles
17 August 2021
Class A, A Class
You know when you have to organise something as unsexy as solar power and you dread the phone calls with sales people who are going to throw information at you with very little concern that you, if you’re like me, have no bloody idea what they’re talking about because all you want is a quality product at a fair price installed by tradies who are going to treat your dog with love.Well, all I can say is thank god for Class A Energy Solutions. As soon soon as Shane called me, and I’m not going to lie, he did talk about things like kilowatts and inverters and shading and roof tilting, and I did start dreaming of the new shoes I was thinking about buying when I no longer had power bills.
He assured me of the quality panels and inverters they used, rebuffed me about wasting my money when I tried to upsell things to myself (because I am nothing if not ignorant about what I think I need) and guaranteed that the workmanship is covered for 12 years. After getting the quote to me within a day, I read it and because of my said lapse in concentration, he patiently and very promptly answered all of my many emails with details he’d previously gone through.
I was given an installation date and time, the tradies turned up exactly when they said they would with a courtesy call on the day to say they were on their way, and they managed to both seamlessly install my solar while giving my dog Curly - a kelpie who saw his job as supervising the roof works - the hugs and respect he thinks he deserves.
The whole process from phone call to installation took less time than it takes me to decide what tv programs I’ll be watching next month. If you have read this far - and props to you if you have - I cannot recommend this company and my experience with them enough. Thanks to everyone involved in my effort to one day live off grid and start wearing vegan sandals (obvs this last bit is a joke. I don’t wear sandals.).
24 July 2021
Original Review on 17-08-2020:
Professional and friendly installers
A very neat installation job. Now just waiting for new meter so I can start using it.11 months later we asked Alan: "Are you happy with the performance of your system so far?"
Yes21 July 2021
Original Review on 17-11-2020:
Neat and Professional job
Very happy with the experience with Class A Energy Solutions. The guys who did the install were on time and did a professional job.The connection process was easy and faultless. System is up and running and making me money already.
8 months later we asked Rene: "Are you happy with the performance of your system so far?"
System has been performing well a year in. Summer bill down to $39 after sitting around $450.Winter bills around half of what they were. So overall happy and will pay for itself within a few years.
11 July 2021
Brilliant
Sales person was very helpful and the installation was easy with the guys arriving on time. The service has been wonderful, everything has been organised for me24 May 2021
Excellent service
Wonderful service with happy, polite installers. The company kept in touch prior to installation as I also needed a metre board upgrade and something on the power pole also needed an upgrade. Connection to the grid was done after the installation. All in all I'm very happy.The reason I gave 4 stars for installation was because some clamps weren't tightened and 3 panels came off. This was quickly rectified and panels were replaced.
Inverter rating: 4/5
26 April 2021
No fuss installation
Quoting process was simple and very informative, with easy to understand options.Installation they were punctual and tidy and rang me with a couple of issues which were quickly resolved.
So far customer service ok. They did help with grid connection
15 April 2021
Great work
Good work from the sales person right down to the installers and then the setting up of the system on the phone. No complaintsPanel rating: 4/5
Inverter rating: 4/5
01 April 2021
Original Review on 31-07-2020:
Finally a company who said "yes, we can do this" and they did!
It's been a long time since i could say honestly a company did everything right. From the initial sales contact through the quote, pre inspection, installation and after sales service Class A have got it right. Their teams are in tune with each other and were with me. Cannot praise them high enough. Thoroughly recommend them although i had never heard of them prior to Solarquotes contact.8 months later we asked Lynne: "Are you happy with the performance of your system so far?"
the system is perfect! no power bills, just accumulate credits. class a are still our a class installers! no complaints at all.26 March 2021
Stress Free
Found the quoting to be up front with no pressure which I had from another company during getting quotes. Installation was fast the guys were punctual , polite and professional and did clean up after themselves. Grid connection was all done and running fine. there is a problem with the information I get from my phone App now and intelli hub might be the cause. SA power are coming out Monday to check where the problem is .16 March 2021
Helpful
inverter and battery have not yet been installed, this is still being arranged. Miles has been very helpful23 February 2021
Installers were fantastic
Installers were fantastic they had to change the panel placement told us why,Which made total sense. They were very punctual & tidy. Finished in the time frame given, explained everything.
Totally happy
02 February 2021
Professional, efficient, timely and clean
From quote acceptance to install, Class A was exceptional.Installation was quick, tradesmen tidy and professional and we were kept informed throughout the process.
We're very happy with our additional panels and Tesla battery - thank you.
01 February 2021
Friendly Staff - Good Price
Sales staff were informative and not too pushy. Installation guys were really focussed on getting it right and did a great job.Inverter rating: 4/5
18 January 2021
Awesome
They made it so easy.Was installed in less than 2 weeks
Quote was very reasonable and even less for cash price.
Everything was very straight forward.
Panel rating: 5/5
Inverter rating: 5/5
08 December 2020
Original Review on 16-03-2020:
No pressure
Have only ordered the system so can only talk about the process.George from Class A Energy Solutions was excellent, he was patient, understanding and had good product knowledge.
Though I selected a "Kia", am looking forward to installation.
If it wasn't for Finn and the team, I would not have even started the process.
9 months later we asked Brian: "Are you happy with the performance of your system so far?"
Probably below my expectations but then my power server dropped rate fairly quickly.My last account was down about $200 on last yea, so happy with that.
Still early days
07 December 2020
Great product for a great price!
I am very happy at the moment with our solar system. We certainly wouldn’t have felt as confident as we did without solarquotes.com.au Class A Electrical from the sales person to the installers were great. Communication was excellent and can’t be faulted.Inverter rating: 4/5
03 December 2020
Good experience with the installation on my unique roof
My roof has many faces makes it very difficult to install. The engineers did a great job by getting them all up on the roof.Well done team, highly recommended.
Inverter rating: 5/5
29 October 2020
Highly recommend
Very professional sales person, helped all the way through process. Installers did a great job, admin provided no fuss easy delivery of service including arranging everything.Panel rating: 5/5
19 October 2020
Class A Energy Solutions - Excellent
Great Service. Productive, Informative, Patient, and Tenacious when required,Highly Recommended!
We would like to take this opportunity to thank Miles Ratcliff an his Professional Team at Class A Energy Solutions.
for the installation they have done at our home.
It has not been easy!
We live in a Retirement Village, and the placement of Solar panels, Battery and control panels had to satisfy the strict requirements dictated by the Village Manager.
The Battery had to be changed under warranty.
It took some time of negotiations with Village Management, but in the end all parties were happy.
MilesRatcliff, and team thank you for your Tenacity, Patience and Flexibility!
Peter and Sharon Kuller
15 October 2020
Great!
Customer service was great and gave me the best price for better quality equipment. The installers were also reasonable and patient with my timing. Due to poor weather they did rock up over the weekend to get the job finished luckily it was not an inconvenience since it was such short notice.Inverter rating: 4/5
02 October 2020
I would use this company again
Installation was quick, and punctual. Did the complete install in one go.Sales process was good, polite, not pushy at all.
Price was good, bet of the 3 quotes I got, for comparable equipment
I recommend this company as a solar system retailer and installer
28 September 2020
Happy from start to end
Great salesman, Shane Nielsen, who answered hundreds of emails and questions very quickly. Great install team led by Tim, who were polite efficient and easy to talk to. Great follow up service form the admin team, led by Cassia.27 September 2020
DJ review
All very good across the board from start to finish25 September 2020
Original Review on 15-01-2020:
Overall great experience
The salesperson was charismatic and knowledgeable, he was very helpful in recommending a system and explaining it thoroughly, and was most willing to answer my several rounds of followup questions extremely promptly. They were willing to match the installation warranty and price of another very similar quote when I was stuck trying to decide between two great sounding companies.We almost got lucky with an early installation, but that had to be cancelled due to insane hot weather putting them behind schedule. Installation proceeded smoothly on the second date that we set (which was around the date that they originally indicated during quotation). The installers were friendly, tidy and efficient. The panels and inverter look neat and appear to be functioning beautifully - we already had the right kind of power box so our new power got to start up on the spot. Class A organised all of the grid connection paperwork stuff and didn't need any input on it from me apart from a signature, very convenient.
My only slight negative is that they did say they would do a site visit prior to installation, to find the best spots for the panels and inverter. Somehow that never ended up happening, probably because Christmas, new year and holidays were all happening around then. I forgot about it in all the December madness and they never contacted me to arrange it, perhaps for a similar reason. I suspect if that visit had happened the panels would have ended up shifted over slightly, reducing the impact of morning shade on one edge, but I could be wrong.
8 months later we asked Amy: "Are you happy with the performance of your system so far?"
Everything has worked well and consistently, very set-and-forget.24 September 2020
Great service, very productive and informative. Highly recommend.
I would like to take this opportunity and thank Mr Miles Ratcliff and his professional team at Class A Energy Solutions for such a fantastic job that they have done for my beautiful house. He gave me a few competitive quotes with some logical advices and installation plan. Then they design, install, implement and run the solar system with high quality and respectful technicians.Finally we agreed easily on a reasonable payment plan to fix the contract.
Thank you every one at "Class A Energy Solutions"
Inverter rating: 5/5
11 September 2020
Class A Energy solutions - Excellent
Sales and quoting was easy and quick, all they needed was the address and recent power bills.Quote came back quickly, communication was really good, factual, very knowledgeable, no BS or hard sell slimy sales techniques at all.
Installation was arranged much sooner than we'd expected, the installers arrived early on the day of installation...!
Both installers were really pleasant to deal with and they completed the job over two days, Friday and Monday. They removed ALL the waste material and left the site very clean and tidy (Big plus)
Some very minor repairs were required to roof joists in the house, installers couldn't see the joists from outside on our old house.
The customer service we received throughout has been absolutely superb, the repair issue were resolved extremely quickly with excellent communication and collaboration from Miles.
Grid connection and dealing with the energy provider was a very easy process.
Overall, we can very highly recommend these guys, there's a really good reason they've been in business for so long.
They know what they're doing, provide great advice and excellent service with no BS.
31 August 2020
Original Review on 31-12-2019:
Highly recommend
Sales team were excellent and knowledgeable installation team will quick efficientOverall better experience than I thought very happy with my system8 months later we asked Robert: "Are you happy with the performance of your system so far?"
This system has been the best my power bill over winter has been $38 my system is paying itself quicker then I thoughtThanks
22 August 2020
Good system. Promptly installed
A quick, energetic response for a quote. Installation was well done by hard working crew. The crew installed my Tesla app At the end of the job.I do have one concern. This firm, like all other suppliers, are really just well briefed salesmen. I still have no real understanding of the way the Tesla Works or how to get the best out of it. In my case this is important because the initial aim was to replace a diesel generator for mains failure. So they set the app to hold a constant 70% as back up. The remaining panel source- 6 x 175 w -used simply to support mains supply. I need to be able to use more panel power at times when mains failure is remote. The mains failure is meant mainly to run two flood pumps.
Inverter rating: 4/5
Battery rating: 5/5
21 August 2020
Fantastic Installer, Smooth Process
We found Class A Energy Solutions via the SolarQuotes website, having had little success with calling companies direct.We dealt with Shane who was amazing. He answered all of our questions, gave us the pro's and con's of the different inverters and panels, and was straight to the point. He did what all other companies failed to do... he under promised and over delivered! Shane and the owner Miles also came out to our property to work out what was best for our new house in the Adelaide Hills and how many panels we could fit on the roof. Shane even went above and beyond and helped us with getting the NMI set up, he was brilliant. The whole process was smooth and we now have our 8.8kw panels installed - even the install guys were lovely, and there was no mess!!
We would without doubt recommend Class A Energy Solutions for all of your solar needs.
06 July 2020
Outstanding Service & Fantastic Workmanship
Class A were not the cheapest (but still very competitive). Yet for this I got an install that was tailor designed for my home and (most importantly) actual energy use, high quality name-brand components, workmanship clearly geared up and experienced with big commercial installs, service that was nothing short of outstanding, the install (and even showing up) happened earlier than expected, every single piece of rubbish, off-cut, and dust taken with them, and thereafter followed up to ensure I was happy.As we all know the solar industry is overwhelmed with companies that install systems for a few years, build a mass of complaints about their workmanship and underperforming/failing systems, and then vanish. Salesmen in general give you a copy & paste quote and are pushy. Tradesmen in general, even the best of them, don't show up when they say and leave you with a clean-up and rubbish to dispose of. Prices are becoming insanely attractive but use cheap components and shortcuts taken during install.
My experience with solar started this way. Company after company sending me a generic quote or making appointments to come see me but never showing up. Those who came and saw, or I pre-warned in advance, my house having a roof like a "church" (our upper floor is contained within the roof making it very steep and very tall) all RAN and were never heard from again.
Then came Class A. Shane insisted on learning what our goals were, he studied our electricity bills to understand our actual energy use throughout the seasons of the year, and even used satellite images to scale an initial plan of what we could fit. He came to site (in his own time I might add as I was working long hours that week due to COVID-19) and was not at all concerned about our "church" roof - these guys do commercial installs so climbing structures is second nature to them. During this time I still had more calls, emails, and visits from other vendors - the difference between them and Shane's passion and legitimate interest in delivering us a quality system specifically designed to suit our needs (including factoring many personal requests) made the decision very easy.
Next I received a call from David to co-ordinate the install - two weeks earlier than expected, which was a wonderful surprise. David also took the time to make sure we were still on the same page and whether I had any concerns or questions.
Michael and his team then showed up - not late as you typically expect of tradesmen but EARLY. They ran through the work with me and, once again, took the time to make sure we were still in agreement and whether I had any questions. They then got stuck into not installing, but getting up on the roof and planning out the logistics of the work. Next one of them did the inverter while the other began installing all the mountings and wiring - the way in which they achieved this on our "church" roof proving why Class A were the right choice for the job.
Our install was massive - a huge and difficult roof, three surfaces, and 38 panels - so they did fall behind. However, they didn't break this news to me at the end of the day - they proactively spoke with me at midday to advise they could foresee extra time being needed the following day. Neither my wife or I could be there for that but you know what - these guys were a first-class act so I had no hesitation in giving them unattended access. Once again they were EARLY which meant no stress waiting to head off to work.
At the end of both days they took all their rubbish with them - right down to every single off-cut of wire. I could not find a thing to pick up or clean after them - and yet my bins were empty. Who does this?!?
To top this off I then get a phone call from Miles to step through setting up the remote monitoring - and the one and only issue I raise he and Shane then went above and beyond in sorting out for me.
I probably sound like an inside review but honestly my experience with Class A, from the very first call right through to completion (and thereafter), was nothing short of outstanding. As for the system itself - it is producing an impressive amount of power despite the following days being overcast and raining... exactly as they said it would based on what they designed and scoped.
Panel rating: 5/5
Inverter rating: 5/5
16 June 2020
Great service backed up by great work on site
Very efficient, came at appointed times, discussion respectful with people who had little understanding...ie my wife and me. Written quote arrived in milliseconds with the job all booked in and completed just over a week turnaround.The installers turned up on time and even with the inclement weather completed the installation in a day... no fuss no mess no problems.
Just waiting for final changeover of meter as interactions with the regulator required.
Overall Class A energy solutions provided A class service
Great customer service and excellent product.
From the quote to installation it was a smooth process. Installed 2 weeks after quoting, faster than expected. All other companies had a waiting time of up to 4 months.The system and battery were installed in 1 day, even during showers.
Everyone from sales person to installers was friendly and professional.
Couldn't be happier with my choice.
Panel rating: 5/5
Battery rating: 5/5