Class A Energy Solutions Reviews
4.5
Leave a review Based on 92 ratings Aus Ranking
- 5 star 30
- 4 star 54
- 3 star 8
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.40
- System Quality 4.56
- Customer Service 4.43
- Installation 4.59
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Class A Energy Solutions is a successful industry leader in commercial solar sales, design & installation. Here at Class A, we understand the importance of keeping business running costs under control, and tailor cash positive energy solutions to our customer’s individual needs. Our sister company, Class A Electrical Pty Ltd, has completed over 6000 solar installations in Australia.
Class A Electrical has been servicing clients in the electrical field for over 15 years and installing solar for over 6 and a half years. Class A Energy Solutions is the rapidly emerging energy efficiency company, grown from a market demand for cost cutting and environmental awareness in Australian industry and commerce.
Specialising in all manner of solar installation, residential and commercial Class A Energy Solutions also assists customers with energy auditing and monitoring, energy efficient lighting retrofits, and battery backup.
Class A Energy Solutions Solar Reviews
Overall great experience
The salesperson was charismatic and knowledgeable, he was very helpful in recommending a system and explaining it thoroughly, and was most willing to answer my several rounds of followup questions extremely promptly. They were willing to match the installation warranty and price of another very similar quote when I was stuck trying to decide between two great sounding companies.We almost got lucky with an early installation, but that had to be cancelled due to insane hot weather putting them behind schedule. Installation proceeded smoothly on the second date that we set (which was around the date that they originally indicated during quotation). The installers were friendly, tidy and efficient. The panels and inverter look neat and appear to be functioning beautifully - we already had the right kind of power box so our new power got to start up on the spot. Class A organised all of the grid connection paperwork stuff and didn't need any input on it from me apart from a signature, very convenient.
My only slight negative is that they did say they would do a site visit prior to installation, to find the best spots for the panels and inverter. Somehow that never ended up happening, probably because Christmas, new year and holidays were all happening around then. I forgot about it in all the December madness and they never contacted me to arrange it, perhaps for a similar reason. I suspect if that visit had happened the panels would have ended up shifted over slightly, reducing the impact of morning shade on one edge, but I could be wrong. Show additional information
Our requirements totally met +++
Appropriate advice for our needs, quality product, excellent service, value for money, and great attention to detail Show additional informationHighly recommend
Sales team were excellent and knowledgeable installation team will quick efficientOverall better experience than I thought very happy with my system Show additional informationgreat service, very knowledgeable
instaaled system under tough conditions .i.e. high temperatures. well done. Show additional informationVery happy
Sales staff very helpful & explained everything so that I understood. On-site staff very good & got stuck right in when doing the installation. Everyone very respectful & polite.I would use them again if I moved house & needed another system. Show additional information
Helpful and knowledgeable supplier
My system has still not been fully installed. The grid has been installed on the roof and the inverter placed very neatly on the wall. However, they found that 3-phase had not been installed to my property from the street, and we are waiting for SAPN to make the necessary adjustment. When that has been done, the installation can be completed. The workers who have been responsible for the installation so far could not have been more helpful and professional, and customer contact with the office has been excellent. Show additional informationRecommend Class A Solar Solutions.
Salesmen great. Installers great. No complaints at all. Only hold up is getting the new meter box from our energy provider! Wish they were as efficient as Class A Show additional informationGreat work team !
Very pleased all round with A class. Salesperson Shane seemed very knowledgeable and passionate about solar and was able to answer any questions we had, and, as he had requested a copy of our latest power bill before his site visit was able to give us a couple of quotes and a savings projection for each. Our budget didn't stretch to the top end 7.3kw system but the price for mid range 6.6kw system was very competitive. Project manager Mick sorted a fitting date to suit us within the 5 week time frame I was quoted, and Daemon and Robbie worked hard in horrible weather conditions only conceding defeat when the wind became too dangerous. They were back 2 days later as promised to finish the job in the same professional manner that they started. Thanks also to Cassia for that all important admin role. Show additional informationSuperb solar
Really appreciate the smooth process in having solar installed in our new property. Mick was fantastic to deal with throughout the installation process and was always efficient and effective in his communication. The installation crew of Andy, Damon and Robbie did a great job - affable to deal with and completed the sizable install job with absolute aplomb. Brilliant company to deal with, superior system and happy customers. Thank you! Show additional informationGreat service and installation from start to finish.
Shane provided all the information we needed and provided the best quote.The installers called the day prior to the installation and arrived at the time they said they would, they introduced themselves and began work immediately. They were very polite and kept us informed of the progress of the installation, they commissioned the solar panel system by early afternoon with no problems to report. In no time they cleaned up the area and were gone.
They have contacted our retailer and provided all the information required to be connected to the grid.
We are extremely happy with the service and professional workmanship of this company. Show additional information
Efficient installation and quality system
The complete experience of sales and installation was good but since operation commenced the Fronius inverter is regularly shutting down with an error code 102 because of'AC power too high'. I have spoken with A Class many times and they consider it to be a problem with the network configuration in our area. SA Power Networks came out and replaced a corroded fitting on the pole but nothing changed. Their workers said that when the sun comes out they get a lot of call outs for the same issue. I will continue to discussions with A Class and SA Power. Show additional information
Great company to deal with.
Everything from the quote to installation was very well handled and professional. I would not hesitate to recommend Class A Solar to any one looking to install a solar system. Show additional information
As yet we haven't been able to install the system but that is our fault not A1. Should be installed very shortly after which time I will be able to make further comment.
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Good price for quality unit. Great installers.
The company was great and delivered what was promised. as per arranged.Installers were fun, professional, sorted problems, left everything tidy and didn't wreck anything.
Overall i think the system is a good one which is what i wanted.
added the system to existing system making it a large unit
happy with the end result Show additional information
This company has fallen over backwards to meet our timelines and explaining all to our aging minds. Highly recommended
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Very very happy
Very professional,polite and explained everything very clearly. Punctual and after service brilliant! Plus they left the site clean and tidy.Could recommend them to anybody.
The installers go over and above expectations. Show additional information
Recommended
The sales and quoting process was professional and prompt. Installers were very friendly, efficient and the work areas were left neat and tidy. Good ongoing assistance. Show additional informationSolar Installation
Great service and professional to deal with along with excellent after sales service. Highly recommend Class A Energy Solutions. Show additional information
I had Shane as a sales rep. He was incredible. Really easy to talk to, didn't over sell and made choices really easy. Andy and Damo fitted my system. Great guys. Enjoyed having a chat to them, they were apologetic that they were late due to forces outside their control but stayed until 6pm to get my solar in. Top job guys!
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Marius was great, as were the installation team. Unfortunately the fast talking salesman Marius brought with him to our home visit lead us down the garden path with respect to what Tarrif our hot water system should be on. We wasted a lot of time following his wrong advice. Over all though, a good honest company with honest friendly team
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Shane, Mick and Ben from Class A were excellent from the get go. I had major problems attempting to get a digital meter fitted to my meter board which required continual installation date changes. Mick was extremely accommodating, working with his installation team to ensure the system was ready to go as soon as the new meter was in. There were some issues with the supply of the panels I chose however, Mick offered alternatives but in the end I waited for the ones I wanted to arrive. I also have a steep pitched roof (think Tudor style) which meant other companies who use contract installers wouldn't touch my job. Although Class A does use contractors, they also have a team of their own installers, and these were the guys that came to my place. Awesome guys and the job was done beautifully and above all, safely with no damage to my roof. Highly recommend this company.
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We found Class A Energy Solution salesman absolutely wonderful to deal with, helpful in all ways. To get the system installed was another experience, we had to push to get the panels installed, we were understanding about Christmas and new year, the promised date was by the first week in February, after chasing them from the second week of February the system was finally installed 7th March, by a local company.
Class A energy solution need to return calls when they say and keep customers informed on what is happening. Show additional information
Class A energy solution need to return calls when they say and keep customers informed on what is happening. Show additional information
Excellent customer service, friendly install team.
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What a great team.... efficient and well organized.
Each team leader kept us well engaged in the installation process .. so we felt well informed about the task in hand. The 34 Solar panels and batteries were installed in the 1 day and all areas tidied up. Well done team.
We would happily recommend the Class A Energy Solutions company . Show additional information
Each team leader kept us well engaged in the installation process .. so we felt well informed about the task in hand. The 34 Solar panels and batteries were installed in the 1 day and all areas tidied up. Well done team.
We would happily recommend the Class A Energy Solutions company . Show additional information
Mick from the office was great, John and his install team were very professional and polite
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re: customer service - have been waiting 2.5 weeks since invoice payment to receive promised documentation for our system
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Of the 3 sales people Class A had the most knowledge and the most professional approach. Paid the deposit on the Wednesday and the panels were installed and working on the following Tuesday, exceptional service!
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Well the system has only been in 3 weeks so far seems to be running and producing pretty well even on days where it's pretty cloudy, no major issues installation went really well the guys that installed the system were Peter Havas and Matt from Electrical Pro Murray Bridge they were very polite and had good advise on how to get the best out of the system and very knowledgeable plus they left the house clean and tidy, plus Class A Energy Solution gave me a free upgrade to better panels than originally quoted which was most appreciated.
I am still 3/4 weeks away from getting my first bill with the solar on it won't be a full quarter but hopefully should get a good idea of how the system is performing.
I would like to say thank you for all the advise you have given and the companies you recommended where very professional i wouldn't have a problem recommending either company and i've suggested your website to some work colleagues that are considering solar systems.
Panels installed: Jinko 310M-60 original panels quoted JA Solar 310W
Inverter: Fronius Primo 5.0-1 Show additional information
I am still 3/4 weeks away from getting my first bill with the solar on it won't be a full quarter but hopefully should get a good idea of how the system is performing.
I would like to say thank you for all the advise you have given and the companies you recommended where very professional i wouldn't have a problem recommending either company and i've suggested your website to some work colleagues that are considering solar systems.
Panels installed: Jinko 310M-60 original panels quoted JA Solar 310W
Inverter: Fronius Primo 5.0-1 Show additional information
Difficult to comment on the quality or performance - only installed last Thursday
Very pleased so far.
I'll let you know how it's going down the track.
Read your article on reasons not to get batteries - great advice we'll wait until January and weigh up the benefits Show additional information
Very pleased so far.
I'll let you know how it's going down the track.
Read your article on reasons not to get batteries - great advice we'll wait until January and weigh up the benefits Show additional information
A few very minor communication issues, other than that the installation went very smoothly and I'm not only happy with the results but willing to recommend the suppliers to others.
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Class A were one of the only two companies who were willing to come out and do a site inspection, rather than just quote over the phone. We have quite a bit of shade, so this seemed important. Both systems were similar sized, but my estimate on payback time was almost the same for both, so we went with the bigger system.
They were unable to source the panels that we were quoted for, so upgraded us at their expense.
I've been disappointed by their inconsistent communication in a few areas. The date we were initially given for installation was delayed several times (initially told late Dec/early Jan, then pushed back to 19th Jan, then heatwave delayed it further (fair enough) and it's just taken three part days across a week to install it - partly because a miscommunication meant the installers thought the panels would be here and showed up without them, and then had to go fetch them, and also because they were doing other jobs in the middle of this one. The salesman told us that SA Power Networks takes a long time to install the meter, so the meter application would be sent off asap because it could take a month or two. However, when Class A rang to book an installation date in mid-Jan, they said they would send it off within the week. So we ordered the system in November, and it is now installed but it seems it won't actually be connected until sometime in mid-late Feb.
All of that being said, I really appreciated the time that Shane (salesman) gave to answering questions, even when I called back several times to ask more about it. Of the two companies, I'd probably still go with this system again, but I would follow up the company really closely to make sure they had done the things I thought they had done (particularly the meter thing). Show additional information
They were unable to source the panels that we were quoted for, so upgraded us at their expense.
I've been disappointed by their inconsistent communication in a few areas. The date we were initially given for installation was delayed several times (initially told late Dec/early Jan, then pushed back to 19th Jan, then heatwave delayed it further (fair enough) and it's just taken three part days across a week to install it - partly because a miscommunication meant the installers thought the panels would be here and showed up without them, and then had to go fetch them, and also because they were doing other jobs in the middle of this one. The salesman told us that SA Power Networks takes a long time to install the meter, so the meter application would be sent off asap because it could take a month or two. However, when Class A rang to book an installation date in mid-Jan, they said they would send it off within the week. So we ordered the system in November, and it is now installed but it seems it won't actually be connected until sometime in mid-late Feb.
All of that being said, I really appreciated the time that Shane (salesman) gave to answering questions, even when I called back several times to ask more about it. Of the two companies, I'd probably still go with this system again, but I would follow up the company really closely to make sure they had done the things I thought they had done (particularly the meter thing). Show additional information
Communication with me in regards to installation date and any updates could have been better, but it all worked out in the end. Great tradies, polite and professional.
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The system has not yet been installed.
The quotation process was good. Shane at CLASS A ENERGY SOLUTIONS is an enthusiastic and informative contact. Show additional information
The quotation process was good. Shane at CLASS A ENERGY SOLUTIONS is an enthusiastic and informative contact. Show additional information
Class A Energy Solutions were nothing but professional and gave us the best system for what we needed for our home. Their attention to detail was impressive from the initial honest quotation to the installation, everything went smooth and it was all completed in the one day, and we are extremely happy with the final product. We have no hesitation recommending Class A Energy to all our friends and family, they really do deliver an exceptional service - well done guys !!
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Very happy with Class A solutions sales service. Shane arrived as arranged and had answers to all my questions. Only negative was the installers not turning up on the day or calling. Eventual install had to happen over two days but seems to go ahead with issue. All in all very good.
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Of the 3 companies recommended only 2 came out to quote. The third quoted by email. This eliminated the company from further consideration.
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Specifically asked whether company was all in-house or used contractors [this was a deal breaker] - I was assured all in house.
Installers [contractors] arrived 3 hours late to undertake install, then left for the day with job half finished, saying they would be back "sometime next week". After a couple of blunt telephone conversations with the company, I was assured they would return the next day [they did] to complete the job.
It took approx. a month to receive the paperwork & C of C's, and only after a number of telephone calls.
To date, despite a number of requests, I am still to receive instruction on operating the system & having it connected to the web for monitoring. System was installed 12/13OCT17. Show additional information
Installers [contractors] arrived 3 hours late to undertake install, then left for the day with job half finished, saying they would be back "sometime next week". After a couple of blunt telephone conversations with the company, I was assured they would return the next day [they did] to complete the job.
It took approx. a month to receive the paperwork & C of C's, and only after a number of telephone calls.
To date, despite a number of requests, I am still to receive instruction on operating the system & having it connected to the web for monitoring. System was installed 12/13OCT17. Show additional information
Salesman was excellent,explained anything I asked. What was great was that the salesman (the only 1)that came out to the house to look it over, the other quotes were good, but all done through e-mails and phonecalls.
Very satisfied with the system, installation and sales team only time will tell now when the next few bills come in.
Only 1 small hitch, was I had to chase up getting connected to the solarlive web site. Show additional information
Very satisfied with the system, installation and sales team only time will tell now when the next few bills come in.
Only 1 small hitch, was I had to chase up getting connected to the solarlive web site. Show additional information
There were a couple of hiccups in the installation, partly due to wet weather and our slippery terracotta roof tiles. However, the installation, when it happened, went swiftly and efficiently.
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