Future NRG Pty Ltd Reviews
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About
Future NRG is a trusted local renewable energy company helping homes and businesses take control of their energy with smarter, more sustainable solutions.
For more than 10 years, Future NRG has been designing and installing tailored energy solutions across regional Victoria, with local teams servicing Shepparton and the Goulburn Valley, Greater Geelong, Echuca Moama, Ballarat and surrounding regions.
Our services include residential and commercial solar power, battery storage, off-grid and hybrid systems, heat pump hot water, air conditioning and heating, EV charging and energy-efficient pool heating.
With more than 4,000 homes already supported on their journey to smarter energy, our approach is simple: clear advice, honest pricing and solutions designed around the way you actually use energy.
Future NRG says:
“We know that when it comes to energy, one size doesn’t fit all. Our local experts take the time to understand your home, business and energy needs, then design a solution built for the future — with clear, honest advice and no unnecessary jargon.”
You can read Future NRG customer reviews below. If you've been a customer, we encourage you to leave a rating and review of Future NRG.
Reviewers report paying: $21,000 - $31,342 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Inverter brands previously installed
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Hot water heat pump brands previously installed
The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Future NRG Pty Ltd Reviews (14)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 3
- 4 star 8
- 3 star 2
- 2 star 0
- 1 star 1
04 October 2026
21 September 2026
Everything went smoothly and quickly was approved for rebates straight away Shaun was amazing helping me through the process and Paula in office is a gem helping me with questions
From day Shaun came out to speak with me in person and explained everything clearly as well as helping me apply for the rebates on offer. Then Paula in front office does everything she can to make process as easy as it could be she's amazing. From day of quote to day of installation was only 2 weeks10 September 2026
Efficiency all around
Prompt provision of quote: We were really happy that the man visited us quite soon in the process and the quotes were provided by this company in a timely fashion. Good options provided, easy enough to understand.Instal: Electricians friendly, we expected two days for instal but it was completed in one which was fabulous. Left everything tidy.
Customer service: we do not know if we are actually exporting our extra power into the grid and when we can expect to start receiving a feed-in tariff. But this is only a very small concern. Overall, our expectations have been exceeded and provision and performance of the whole system has just been so smooth! Thank you for recommending NRG, we highly recommend them.
Panel rating: 5/5
Battery rating: 5/5
15 August 2026
Future proofing & current system & needs
Every step of the way & procedures was explained in a fashion that made sense. The team that installed were great , communication , timing , punctual , happy & easy , also cleanup . Easy organization of hookup once inpection was done, even though we were interstate at the time .We may still need to make contact after 30 run period , to get better understanding of Tesla App & how to navigate system .
22 July 2026
Excellent and Professional
Excellent service and very professional from time of our quote until the job was completed. Their follow up after the job was completed has been very helpful. Based on our experience I certainly would recommend Future NRG.14 July 2026
The installation was expertly done.
I was kept fully informed before, during and after the installation and I was given the advice I needed. The installation team were punctual, professional and did an excellent job.01 July 2026
Excellent Experience
The sales representative from FutureNRG, Justin, was exceptionally easy to deal with, did everything he said he would , and explained the process and the reason for his recommendations in easy to understand terms. Any little issues we had he stepped up and solved them. The product installed, Tesla Powerwall 3 has functioned as indicated since the installation. The paperwork dealing with the Government is very confusing and complicated but the whole process was managed by FutureNRG. They are a pleasure to do business with.22 June 2026
Worst company I have ever dealt with!
Worst Company I have ever dealt with!Had solar panels, battery and a heat pump installed costing thousands of dollars!! Each aspect has had issues. Nearly 5 months later we still don’t have adequate hot water and told there is no issue. Never ran out of hot water before with our standard gas hot water service that was removed- biggest mistake ever! Just had an electrical inspector around to check work and he was swearing saying this installation is terrible!
Half our panels weren’t even activated until I questioned why we were getting so little solar input. Avoid!
Inverter rating: 3/5
07 May 2026
Poor after sales service
I’m leaving a balanced but honest review based on my full experience with Future NRG.The sales and installation side of the process was excellent. Communication was clear upfront, the system design was well explained, and the installation itself was smooth and professional. I had no issues at all during this stage and was very confident in my decision.
Unfortunately, the experience changed significantly after installation and payment.
Once the system was installed and paid for, communication dropped off almost completely. It then took over 4 weeks to arrange a solar inspector to complete the final steps required to turn the system on. During this time, my emails were largely unanswered and I had to repeatedly follow up.
When I did get responses, I was told that the inspection process was handled by a third party and that there was nothing Future NRG could do to speed it up. While I understand that inspections involve external parties, from a customer perspective I expected Future NRG to manage and coordinate this process more proactively, rather than shifting responsibility.
Even after the system was finally turned on, I am now 5 weeks post-install and still have not received the Certificate of Electrical Safety, which is a basic requirement and should have been provided promptly.
To summarise:
- Sales & installation: Excellent
- Post-install communication: Poor
- Project completion & follow-up: Slow and frustrating
Because of the lack of responsiveness and the delays after payment, I can’t rate this higher. It’s disappointing given how strong the initial experience was.
I wouldn’t use Future NRG again based on the after-sales service alone.
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
12 March 2026
Great Sales - was able to work thru technical issues
Very organised team, makes use of automated messaging to confirm appointments/bookings.Sale rep was on time and very comprehensive. Talked about system options, future support and what FutureNRG could offer. We liked how straight forward they were with how their process operates (Initial Quote/site inspection, Acceptance of quote/deposit, Technical Site inspection, installation).
Only annoyance, was that the System Proposals, were not able to be printed off (to a hardcopy), from within their website. All had to be reviewed/looked at online.
We have a high confidence that the selected system will work, however knowing the technical inspection will pick-up any issue potential issues in advance of the installation, resulting in a smooth installation is good good comfort.
Installation has not happened, still waiting on scheduled install date. Install date was booked mid feb for an early april install.
11 March 2026
Great company to deal with
Justin was very helpful with answering our hundreds of questions and very quick to return phone calls.The installation team was on time and did a great job, very neat and cleaned up when finished. They helped set up the phone app as expected, were friendly and were patient with my constant curiosity watching and asking questions during the install.
I was surprised as to the time it takes to be fully on grid due to notification processes to power company and supplier with testing from power company and such. However, this is to do with the downstream process not the solar / battery supplier.
Inverter rating: 5/5
05 March 2026
Efficient and easy installation
FutureNRG proved to be the best choice for our batteries and Heat pump hot water, with competitive quotes and quality system. They listened carefully and responded to our enquiries. The installation of both the heat pump and the batteries was carried out very efficiently and with a lot of care about their work. Installers were punctual, pleasant, helpful and considerate of our needs. Both systems appear to be working as expected at this early stage. I expect that as I learn more about how to refine the settings that all our expectations will be exceeded11 February 2026
Helpful Technical salesperson
Installer promptly responded to my request for a quote and visited my house. Installer was well prepared for the meeting and talked us out of buying a battery as we had originally planned.Installers arrived one time, carried out work efficiently
19 December 2025
Fantastic company
From the very beginning Justin was friendly and walked me through all aspects to get the best system for my needs.While I was waiting for the install I had a few questions Justin and Simon were wonderful to answer all my concerns.
The installers were punctual and friendly they worked so hard in the heat, they did a great job
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
Happy
Simple and informative, no pressure good salesperson, installation timing was accurate and we were always kept informed.