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NRG Solar - National Renewable Group Reviews

Based on 151 reviews

  • 5 star 33
  • 4 star 110
  • 3 star 8
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.21
  • System Quality
    4.48
  • Customer Service
    4.64
  • Installation
    4.60

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About NRG Solar - National Renewable Group, Solar Installers

Setting the Standard in Solar Solutions

When NRG Solar - National Renewable Group began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.

We quickly earned a national reputation for providing expert solar panel system service and support

In the process of fixing failed and underperforming systems, we saw firsthand the results of previous installers who had been poorly trained, unaware of safe work practices and, oftentimes, plain lazy. We also came across many, many failing inverters. As a consequence of doing hundreds of repair jobs every year, we quickly learned which products were the best performers and which installation techniques were safest and most reliable.

Today, NRG Solar Services is South Australia’s trusted provider of tailored solar solutions

We design, sell, install and maintain premium, affordable solar panel and energy storage systems for your home or business. And our commitment to outstanding customer service, high quality products and unrivalled solar expertise is uncompromising.

Our Mission:

To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.

NRG Solar - National Renewable Group Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
All great from quote to install and follow up support, if only Energy Australia were as efficient with their meter changing service. Show additional information
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NRG are extremely professional with excellent sales, tradesmen, and customer service.
Thank you for your website it made us much better informed and helped us choose a great company to deal with.
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Well they were the only ones that bothered to come out to my home, on time spent 2hrs plus explaining in detail all the in and outs of everything Show additional information
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Everyone at NRG was good and helpful to deal with, salesman, installer and office staff. A couple of initial technical issues were quickly solved. Show additional information
System is yet to be connected via import export but so far so good Show additional information
My choice was NRG reason being sales representative visited me at home and explained the best system to suit me. One other was competitive but all contact was through sms and email. Cheers and thank you very much for your help, Gabriel. Show additional information
We chose NRG mainly because they came to the house and talked about our requirements. Kym was really good and the installation was really quick. We are waiting on our electricity supplier to now install our smart meter. In a few years we may look at a battery also.
Thanks Gary and Shannon
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Only 2 of the 3 gave a complete quote , and although one was extremely nice on the phone NRG insisted that coming to my home and checking everything was the best way , so they got the job Show additional information
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We can't speak highly enough of our experience with NRG. Michael took every care in designing, quoting and answering our many questions. He helped us make the right choice without any pressure and we were very comfortable signing up with NRG. The only uncertainty was the price of renewable certificates which are not determined until installation and while we understand the reason for this, competitors quoted a fixed price irrespective of market movements. Just a small point, but we were a little nervous about this uncertainty.

The installers were on time, quick with the install, friendly and very helpful. Jarrad set up our wireless monitoring and explained the system thoroughly, going through an extensive checklist with us. The panel layout is neat and tidy (no broken tiles!) and install quality excellent. Our request for stainless fastenings due to our coastal location was not a problem for NRG. I reiterated the request to Jarrad on the day and he agreed that the Winaico panels are salt resistant, so in our environment stainless fastenings is a sensible choice. I was very impressed with the Clenergy panel mounting system. Jarrad assisted in choosing the appropriate Fronius inverter location allowing for the future installation of batteries. Great to talk with a tradie who can see it from the customer's viewpoint. They cleaned up the site, took away the rubbish and even helped me move some furniture back. Little things like shaking my hand on arrival and exit and thanking us for coffee and cake just made the experience very pleasant and stress free.

Summer was our support person and managed the scheduling and arranging the I/E meter changeover with our retailer. She kept us informed from the time we signed up and called the day after install to check out our experience. She was delightful to deal with and very understanding with our worry wart questions. The retailer couldn't change the meter on the same day, so there wasn't room in the box for the Fronius smart meter when the system was installed. NRG anticipated this as Michael had inspected and photographed the meter box prior to quoting, so Summer is arranging for Jarrad to install the smart meter after the retailer fits the export meter. We opted for the Fronius smart meter as a means of future proofing the system as the Fronius inverter and smart meter offer options for specific monitoring and management. Thanks Michael!

This has been one of the best experiences we've had with a major contractor and we highly recommend NRG to anyone considering solar. We had a disastrous solar install at our previous property so were more than a little nervous about this project at our new home. Thank you Finn. We found your Solar Quotes website a terrific tool for empowering the consumer.
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Waiting for SA Power Networks approval and a installation date from NRG. Show additional information
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The NRG team were happy to spend time at our house talking us through the system and setup and always promptly followed up on any queries we had. They were very patient with us when we were trying to make our decision on system and installation company and we never felt pressured to go with them. Show additional information
NRG Solar have been excellent right from the start. The Sales Rep was at our home for nearly 2 hours and explained everything about their products, service record and the way they would do the job. He even climbed into our roof cavity! The price was right for us and the thorough personal service sold us on NRG Solar. Since signing on the dotted line the communication from head office (in Adelaide) has been excellent. All the paperwork was done correctly and on time. The 3kw system was installed yesterday and the team who did the work was great! Very efficient operation; kept me informed the whole time, explained how everything worked and had the job done in 2.5 hrs. They even swept the garden path as part of the tidy up! Today I received a thank you email from NRG and a promise to check on us in 12 months to see how the system is working. That's confidence in your product and service! Highly recommended. Show additional information
Includes battery Show additional information
Interesting process, the differences between three companies. Show additional information
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NRG tailored something that suited my needs and explained everything in detail thanks Show additional information
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Not yet installed but plenty of communication. Show additional information
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Not installed, but the experience has been good, responsive team. Proof will come after the install. Show additional information
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Still awaiting installation
Prompt response to initial inquiry- 1 other company contacted me after >2weeks, 3rd company failed to contact me.
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Delay in installation caused by SA Power Networks, otherwise a good experience so far. Show additional information
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Excellent service from NRG Solar & very prompt installation; we chose premium brand components & NRG had them in stock so there were no supply delays. The same cannot be said of Energy Australia; it is almost a month since the installation was completed & we are still waiting for them to do the meter modifications so we can actually use the system & start getting a return from it. Also, Energy Australia say the meter will be replaced as it is their policy, even though the existing meter is only 6 years old & can be reprogrammed for input/output operation. Show additional information
Tim was very thorough in explaining the system we purchased and gave a competitive price overall unfortunately we are waiting for SA Power Netwoks to come out so NRG can install system. Show additional information
Unfortunately the installation took longer than expected - over several days rather than one day. The solar panels were left at my place over those days. This made me totally responsible for them and I was made to sign a note to that effect. I would have preferred that they took the panels back with them.
However, once the work got going, the men were proficient at what they were doing and did a good job.
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Customer service was good at the start, but changes in SA to who does the changes to our power meter meant that it took weeks for us to be able to use the system NRG installed.

Now we're stuck in a loop between NRG, Diamond Energy and SA Power Networks trying to get someone to take responsibility for upgrading our power meter so we can legally use our solar system. It's still not been resolved, but after Diamond Energy sent out a contractor to do some of the metering job we've started using it anyway on that contractor's advice.

NRG originally gave us incorrect information about the process for metering changes, then when we followed up ourselves as nothing was progressing, said it was Diamond Energy or SA Power Networks' responsibility. They subsequently took some responsibility and have apparently contacted the regulator to resolve who is responsible on our behalf (we were told this on the phone, haven't received it in writing - still waiting for definitive answers).
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I was initially going with another but they didn't inspire me a lot of confidence as they "could do anything", agreed on details verbally only, didn't require an upfront payment or a signature for anything, and when told them I chose another provider tried to guilt me in saying we had a "contractual obligation" from the moment I replied his e-mail saying I was happy with his quote. He almost got offensive when I told him I had the right to a cooling off period and nothing was formalised anyway.

NRG on the other hand was great, highly recommended.
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Thankyou for helping with solar quotes! Show additional information
I found the people I dealt with extremely professional at all times from youself to the NRG receptionist to there back room techs ,sales rep ,and especially the installers very good all up Show additional information
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