NRG Solar - National Renewable Group Reviews

Based on 182 ratings Aus Ranking

  • 5 star 40
  • 4 star 126
  • 3 star 15
  • 2 star 1
  • 1 star 0

Average Customer Review

  • Value
    4.19
  • System Quality
    4.48
  • Customer Service
    4.56
  • Installation
    4.56

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About NRG Solar - National Renewable Group, Solar Installers

NRG Solar - National Renewable Group
Platinum Partner
NRG Solar - National Renewable Group is a SolarQuotes Client (what does this mean?)

Setting the Standard in Solar Solutions

When NRG Solar - National Renewable Group began, our initial mission was to provide expert solar maintenance and repairs for people who found it difficult to get qualified solar technicians to work on their systems or had purchased solar from companies that were no longer in business.

We quickly earned a national reputation for providing expert solar panel system service and support

In the process of fixing failed and underperforming systems, we saw firsthand the results of previous installers who had been poorly trained, unaware of safe work practices and, oftentimes, plain lazy. We also came across many, many failing inverters. As a consequence of doing hundreds of repair jobs every year, we quickly learned which products were the best performers and which installation techniques were safest and most reliable.

Today, NRG Solar Services is South Australia’s trusted provider of tailored solar solutions

We design, sell, install and maintain premium, affordable solar panel and energy storage systems for your home or business. And our commitment to outstanding customer service, high quality products and unrivalled solar expertise is uncompromising.

Our Mission:

To ensure that every solar panel system in South Australia is safe, reliable and providing the best return-on-investment for its owner.

NRG Solar - National Renewable Group Solar Reviews

Redback is the company we have just got our solar battery system through. It’s a SH5000 (5kW Inverter, 6.6kw of 265watt Jinko Panels, 4 Batteries total 9.6kWh). It’s an Australian company at the forefront of Technology and the product is incredible, check out their website. We are so impressed. The Company has an Adelaide Based Technical Support (George) for Redback should any assistance be required on your site. During the day the sun runs the household appliances and excess power is stored in the Batteries, after the batteries are full excess power is returned to the grid. During the evening our house runs off the batteries. The System will also assist in a “power outage” supplying power to essential items like Fridges and lighting that was preselected at installation.

The Online monitoring is fantastic and very responsive showing Exported power, Imported power, our systems Generation and the House’s Consumption. Also shows Batteries Charge and much more. The software driving the system works brilliantly.

The Redback System was Installed by NRG in Adelaide, we live at a Seaside Country town about 85kms from Adelaide. This was no problem for the Sales & quote process, then installation of the Jinco Solar Panels and Redback System.

Both Redback & NRG were friendly and helpful all the way through the process and we highly recommended anyone considering Solar to use this system.
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Professional installation

Salesman was very polite and helpful. The installers were excellent, punctual and very polite considering the hold up from another organisation. We were very pleased with customer service as they liaised with other companies to ensure the smoothness of the process. Show additional information

Great installer

We found the sales/quoting process very informative, and accurate. He listened to us and found a product that did what we wanted even though we were new to solar. He answered our many questions promptly. The installation day was painless for us. The 3 guys worked hard and had a huge day. We live in Victor Harbor and so they had an early start and late finish. They were polite, friendly, professional, punctual and hard working. NRG were very helpful organising the grid connection, they also organised the government rebates for the solar system as well as the batteries for the Redback system. Redback were also fantastic. What a great Australian system with Adelaide based support. Show additional information

Fast and professional installation of a quality system. 6.4KW Sunpower panels and Fronius Primo 5KW inverter with monitoring.

The salesman was courteous and open to haggling on the price. Installation was a lot quicker than my original system - 2.2KW - back in 2008 which took several months from approval. NRG was a matter of weeks. Installation was done in one day including removal of the old system. Having had a previous system the grid install was pretty much automatic and the installers cleaned up after the job was done. Recommended. Show additional information

Great service, installer was fantastic. Would recommend NRG !!

1 - Sales/quoting process was quick and thorough.
2 - Installation went well, men were on time and explained what they were doing.
3 - Customer service was first class.
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Happy as from start to finish

Sales quoting process was great all was explained to me, a site inspection was conducted after which I was happy to commit to 50% of the cost up front. Later I was not sure with the original panels quoted sunpower, spoke to Eddy at NRG and arranged a swap to more expensive panels with no extra costs. Installation went well but was delayed due to bad weather conditions and safety concerns, the installer Nigel and his team were great he ran a cable from the router to the Fronius inverter with no extra cost due to the poor WI-fi signal strength . Customer service was very good during and after the process with the system being connected to the grid within 14 days. Show additional information
While I was impressed with the sales process, and the installation process (which as far as I can tell at this stage is excellent), I have a distinct feeling that once you hand over the money and authorise the government rebates, nobody cares any more. After the installation was completed I had to wait two weeks to get the smart meter changed over by my current electricity supplier (ok, I can understand why thery're in no hurry). During that time I was on a zero export arrangement, which meant that at least I could use the power generated by the panels and charge the battery immediately. After the new meter was installed, the export to the grid was enabled, and I was up and running. However, I was receiving an error message related to the battery on the phone app. So I reported this to NRG, and some remote adjustment was made, and then the error message disappeared. But my phone screen was still frozen, so the app wasn't working and I could no longer monitor the system. I was able to trace this to the failure of the internet connection. However, I was not prepared to attempt reconnection myself for fear of damaging or compromising anything. So I requested NRG to sort it, and to run me through the process, emphasising that I would like this done before I departed for a three week absence interstate. So far, I have waited over a week, traded numerous emails with (obliging) staff, and heard excuses. I finally rang NRG to speak to the person responsible for allocating resources. He was otherwise engaged and I was told he would return my call shortly. I am still waiting, and I depart Adelaide tomorrow. So now I can't monitor the system performance until I get back, and then NRG still have to reconnect my internet. I find this lack of customer service a standout disappointment from an otherwise very good customer experience. While I am not particularly computer/tech savvy, and freely admit it, which is why I asked for help, I do know crap service when I see it. And I'm looking at it right now. I can only ask how many times do I have to request service, and does it always take more than a week before anyone does anything? I don't want apologies or excuses, I just want service. It might not be high on the NRG agenda any more, but it's important to me. The customer. You know, the guy who paid the money and released the government rebates. Show additional information

NRG Shine in Adelaide - 10/10

From start to finish NRG were a class company to deal with. Up front from the get go, not the cheapest in the game, but cheap is cheat for a reason. The guy that did our quote was informative, not pushy and was keen for us to have all the information we needed. The products they use are the best in the business. The install we had looks great and was all finished in 1 day. The guys that did the install did not rush the job they were focused on just doing a good one and they did! They turned up on time and left no mess behind with them. The panels perfectly lined up, the inverter was installed in great place with minimal wires showing (which is good for my OCD). Within a couple of weeks our input/output meter was installed and we were set to go (NRG perfectly explained this whole process for us). The performance of the system seems to be working as intended from the quote, due to our Fronius inverter logging the daily performance for us so we can monitor it. Now hoping to have no to minimum bills in the future. The customer service was amazing from NRG, all the staff over the phone seem really friendly and keen to please. Look no further for all your solar needs... Show additional information
None did site inspection before quoting. Consequences were changed panel layout due to constraints and insufficient resources to install in promised one day.

Solarquotes website very useful source of information.
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Good service during install. However service after install has been a let down. I've had trouble with the online monitoring of my Fronius inverter and after 4 weeks, have only had 1 phone call to try and resolve the issue without any progress to fix the problem. Show additional information
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Supplier and installer awesome.
AGL (my distributor) organizing getting my import/export meter installed totally crap.
When eventually installed, I`m taking my business elsewhere.
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Yes, my system was installed 20th March 2019 and we have been told the meter wont be changed for another 2 weeks or more. This is not the fault of the installer.

The delay in getting my meter installed so I can actually use my solar is frustrating and obviously a rip off because someone is getting my power generated for free.

There needs to be a better process to this or at least warn people of this as this is an unknown part of the process.

When you ring any call centre and try to explain they don't understand , pathetic

Almost makes you wonder if this process (solar) is actually worth it in the end
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After the initial choice of solar panels, NRG let me know they could not supply that particular model, but they substituted with another panel of the same brand, which is apparently superior - at no extra cost.
When the installers came, they discovered that the layout of the panels on my roof would not fit as designed [because I have an unusual ridged configuration]. However, they worked around this and have installed 10 panels as agreed.
The meter has only just been switched over so I am waiting to see how effective the system will be.
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Well they were the only ones that bothered to come out to my home, on time spent 2hrs plus explaining in detail all the in and outs of everything Show additional information
Expert didn't know what he was talking about. Talked us out of a bigger system & now doesn't cover our bill. Told us we could put panels where we couldn't. Have emailed re our solar input & got no reply. Wouldn't use them again Show additional information
My choice was NRG reason being sales representative visited me at home and explained the best system to suit me. One other was competitive but all contact was through sms and email. Cheers and thank you very much for your help, Gabriel. Show additional information
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NRG Solar have been excellent right from the start. The Sales Rep was at our home for nearly 2 hours and explained everything about their products, service record and the way they would do the job. He even climbed into our roof cavity! The price was right for us and the thorough personal service sold us on NRG Solar. Since signing on the dotted line the communication from head office (in Adelaide) has been excellent. All the paperwork was done correctly and on time. The 3kw system was installed yesterday and the team who did the work was great! Very efficient operation; kept me informed the whole time, explained how everything worked and had the job done in 2.5 hrs. They even swept the garden path as part of the tidy up! Today I received a thank you email from NRG and a promise to check on us in 12 months to see how the system is working. That's confidence in your product and service! Highly recommended. Show additional information
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Being installed this week. Show additional information
Includes battery Show additional information
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Thanks for getting me onto NRG. They are a little more expensive but well worth the price in terms of quality and customer service! Totally happy with all aspects of the process. Show additional information
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I felt secure knowing I was in good hands with NRG. They were very professional, kept me informed of what was happening and solved a minor issue very quickly. Show additional information
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I had a personal appt with one company the other two were over the phone. NRG were good in that I was able to ask questions , did some negotiating with them and in the end they agreed to what I wanted. The system is a 4.8 kW.
So there was lots of back and forth communicating.
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Your site was really helpful making a choice and the large amount of information was very useful as well. Show additional information
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Knowledge and service from salesperson was excellent, after sales service was very disappointing and frustrating. Show additional information
NRG was absolutely brilliant. They kept me posted at all stages of the process e.g when the scope was going to happen, when they applied for SEG approval. I had the new meter installed by AGL in less than 2 weeks. Customer service representative was always in contact till the completion of the project. Thank you once again for helping with my solar Show additional information
Initial sales experience was great and I was always kept informed of progress up to and including installation. Overall a very professional company. Show additional information
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All great from quote to install and follow up support, if only Energy Australia were as efficient with their meter changing service. Show additional information
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Thankyou for helping with solar quotes! Show additional information
NRG are extremely professional with excellent sales, tradesmen, and customer service.
Thank you for your website it made us much better informed and helped us choose a great company to deal with.
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Everyone at NRG was good and helpful to deal with, salesman, installer and office staff. A couple of initial technical issues were quickly solved. Show additional information
System is yet to be connected via import export but so far so good Show additional information
We chose NRG mainly because they came to the house and talked about our requirements. Kym was really good and the installation was really quick. We are waiting on our electricity supplier to now install our smart meter. In a few years we may look at a battery also.
Thanks Gary and Shannon
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