Open Electrical Pty Ltd

Open Electrical Pty Ltd Reviews

4.8

Based on 59 ratings 2 Reviews removed

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About

Open Electrical Pty Ltd is a Solar Power Installation company based in Eight Mile Plains QLD. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $8,990 - $16,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter, battery and EV charger brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

EV Charger brands currently installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Open Electrical Pty Ltd Reviews (59)

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Average Scores

4.8/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.6/5

Customer Service

  • 5 star 42
  • 4 star 12
  • 3 star 3
  • 2 star 2
  • 1 star 0

Great system design, great service, great team

Jack and the team from Open Electrical were a pleasure to deal with. My engineer husband appreciated their thoughtful system design and attention to detail and I appreciated their good communication.

The quote was clear and comprehensive

Installation was on the date agreed. It was a big system so they did it over a couple of days. Even cleaned up after thermselves :-)

Customer service has been good
Panel rating: 5/5
Inverter rating: 5/5
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Wish I had done it sooner!

Guys were great, only regret is not doing it sooner.
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Very happy with the install and equipment provided

Whole process was great, will be looking at returning to them for a battery install down the road.
Inverter rating: 5/5
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Quality work, great service!

The team just completed an install on our rental property. 20kw of Aiko panels with a Fronius inverter, looks like great quality gear to me. We’ve done a few systems on different properties over the years and this was by far the best service we’ve received.

Mark even organised a crew to come a remove to old panels before the old roof was removed.

All said and done it cost us 15k, which given the quality of the gear that they installed, I was very happy with!
Inverter rating: 5/5
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Excellent service and install

Mark and the open electrical team provided a great service, from the initial quote, through to install and even helping me understand the system and change over process.
The initial quote they provided was thorough and broke down the savings across the years as well as comparing benefits of the battery vs no battery. We never felt pressured into anything and felt very welcome. The install team were also outstanding and very knowledgeable and friendly. Overall, we were happy the entire process and final cost.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great service and all of my questions answered!

To the regular home owner a residential solar power install is a challenging purchase to navigate. Mark and his team make this process incredibly simple, answered all of my questions and were prompt, courteous and efficient at installation.
Panel rating: 5/5
Inverter rating: 5/5
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Great service and amazing product performance.

Jack from Open Electrical provided a competitive quote and delivered a tailor made system that has met and exceeded our expectations. It has seen us have power through two major storms including Cyclone Alfred. Monitoring and control is easy. By 10am most days we are back to 100% battery and feeding the grid plus the home. Any minor issues were handled immediately and remotely. Thanks Jack!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Don't Expect Post Sales Customer Service

Installed efficiently. Price competition.
Post sales customer service - absolutely appalling
Inverter rating: 4/5

Supplier Reply:

Hi Chris,

Thank you for your feedback, and for taking the time to speak with us directly. We truly appreciate your honesty, even though we’re disappointed to hear that your experience with our after-sales support didn’t meet your expectations.
We acknowledge that the delay in resolving your Wi-Fi dongle issue was frustrating, and unfortunately, this was made worse by a combination of internal miscommunication and Goodwe initially sending us the incorrect part. That said, we take full responsibility for the time it took to get things sorted and understand how that lack of timely follow-up impacted your experience.

We were glad to hear that you were happy with the initial installation and the professionalism of our electricians. However, we know that great workmanship needs to be backed by reliable customer support—which is why we’re actively improving our systems.

We’re currently rolling out a new CRM to better track and manage service requests, and equipping our electricians with the tools to troubleshoot issues more effectively while in the field.

Thanks again for your feedback—it’s helped us identify areas where we can improve, and we’re committed to doing better moving forward.
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Open Electrical

Very nice group of gentlemen. Very efficient & friendly. Made the whole process a pleasure. Highly recommend this company.
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Great Service

I wanted an initial site visit as part of the quote process and Mark from Open Electrical was more than happy to oblige. He explained the system and installation process thoroughly and simply enough for us to understand well. His system design was optimal for our situation and he recommended excellent quality equipment. The installation date was delayed by poor weather which caused a cascading effect on all Open Electrical's jobs but the delay was only a week! Great effort from the Open Electrical team!

On the day of the install Jack and his team arrived bright and early and had the system installed and running in no time, leaving the site tidy and clean. When it was all done, Jack helped us with downloading and setting up the Inverter app and didn't leave until we were happy. The install was done on a Friday and Jack followed up on Monday to make sure that the system was all working well and we were happy with everything.

Open Electrical handled all the paperwork associated with installation and connection to the grid and the whole process was conducted seamlessly without any hassle for us. We couldn't be happier.
Panel rating: 5/5
Inverter rating: 5/5
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Great Experience with Open Electrical for Tesla Powerwall 3 purchase and installation

Open Electrical were great from day 1 when I wasn't sure what I wanted as the final solution.

From preparing multiple quote options, being prepared to listen, and answering my many questions in a helpful manner to come up with a solution that I was happy with, I was drawn to them as the lead company to supply my dream system.

I had confidence in their experience and their knowledge.

Then to deliver on time 2 weeks after a cyclone and ongoing wet weather, I was honestly shocked Open Electrical managed this.

Removal of old system, Installation, and commissioning was efficient and hassle free.

I would not hesitate to recommend Open Electrical to anyone looking to install a solar/battery combo, and I would like to thank Jack, Mark, Theo and the team for a 5 Star experience!
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Perfect System and Installation

I had a solar system on the roof which was at the end of its life, I researched options and had an idea of what I wanted. Mark contacted me and asked about my requirements. He quoted me on a 19.8kw system, quality inverters and battery.

The installation was delayed a couple of times due the wet weather Brisbane was experiencing. Staff were friendly and took the time to explain what they were doing and why. added bonus was that there was no mess left,

There were a few technical issues which were dealt with quickly by Mark.

I am happy with the system, the price was competitive and dealing with Open Electrical was a breeze.

I would use them again and have engaged them to add a generator to the system as well
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Professional installation 5 star

Open Electrical are highly knowledgeable and very professional. Sales and customer feedback was excellent Five stars, would definitely recommend to others looking for a solar installation.
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Exceptionally easy, good customer service and very professional company!

Mark and the team are really helpful, friendly and professional. Mark came out and met us at our house to chat through the options. At no time was there any pressure to buy or hard sell. Everything was really easy, good communication from the first phone call through to the final install.

The team messaged to say when the crew were planning to arrive and they arrived on time. The install guys were helpful, friendly and professional.

Overall, a really seamless process, and a company I’d have no hesitation in recommending!
Inverter rating: 5/5
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Great installation and service

Open Electrical installed my panels. They delivered with a reasonable quote and the installation team were on time, polite and tidy.
Mark’s explanation of the Fronius system was very helpful and even now a little while after the install, he’s been happy to help with any other questions we have had along the way.
I would definitely recommend Open Electrical
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Hard to recommend due to poor customer service.

Although we are happy with the system we purchased and the price paid, it is hard to recommend this company due to the poor customer service. The sales rep was friendly and willing to come out on site and the sales process ran smoothly. However, after committing to, and purchasing a system from this company, the installation was postponed a total of three times from the installer, resulting in a 6 week delay when it was finally installed on the fourth proposed date. They also changed the inverter model originally quoted without adequate explanation why the change was made (and I still believe it is possible they changed it to an inferior inverter).

When the system was finally installed, there was an issue where we needed the installer to come out and finalise the setup of the inverter. Again, they were a no-show on the original date and turned up only after re-scheduling. Since then, we've had an issue where we don't get sufficient hot water for most of the day, and the company have not responded to my requests for assistance with this problem. When there are so many other companies offering to install solar, it is hard to recommend Open Electrical over other comparable options.
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Slowest install, mediocre customer service

While the initial engagement process was positive, with a thorough in-person inspection and a prompt quote offering multiple options, the subsequent scheduling and customer service were highly disappointing. The installation, which was estimated to take two days, extended over five weeks with multiple delays. Despite my attempts to seek clarification on how the team were going to minimise these delays through email, I received no response from the office. This experience has been frustrating and falls short of the professional standards I expected. I hope Open Electrical address these issues to improve their scheduling service for future customers.
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From Sales to dual installation nothing seemed too much. Can only praise their team.

Sales and quoting done on the day selected, no high pressure only what was asked of.
Installation was a two part, as i wanted the roof painted. Nothing was a problem, all done promptly and on time. Very tidy installation, polite and punctual.
Customer service was outstanding, unfortunately were not home to get operating instructions, but installer did set up and leave instructions on use etc. All other paperwork was organised by them.
Panel rating: 5/5
Inverter rating: 4/5
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Great quick install.

Quoted to get a 13kw system installed. Unfortunately, had to delay one week due to bad weather.
However, when the install day arrived, the installation was less than a day even though it was quoted as a two day job.
Great service with minimal disruption. A great clean job, well done.
Inverter rating: 5/5
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Fantastic installers. Great pre and after sales support.

Jack from Open Electrical spent sufficient time with us to explain the finer details of the product they sell, and how he would determine a quote to meet our needs. He is knowledgeable, friendly and genuinely helpful. Before finalising he advised that he would discuss the quote with his supervisor to ensure it was in order and priced correctly.
The installers who spent the day at our property were polite, efficient, helpful and happy to explain what they were doing and adjust the layout of the panels to suit our preference.
All in all this was a very productive and welcome experience and we'd have no hesitation in recommending Open Electrical as a reliable and professional solar provider.
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Good value plus quality

The quoting process was a bit slow, but that gave me time to change my mind. Open Electrical's sales person was happy for me to change the setup and answered my questions about different components. We went with the Fronius Eco-System setup so that I could use the Smart Metre to control my EV charging. All staff were polite, professional, and friendly. I was shown how to use the Fronius Solar Web and it was setup for me after everything was commissioned.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent customer service, knowlegable on product and flexible on installation

As a fussy customer with almost 30 years in the electrical trades and engineering industry, I was pleasantly surprised by the patient approach that Mark and the Open Electrical team had when recommending the product and how it was to be installed. Mark went to great lengths to listen to how I wanted the cabling and panels installed, and selecting the hardware to be used. His tradesmen left the site clean and tidy and were pleasant to deal with. In today fast paced electrical industry where many corners are cut to save a dollar, I was pleased to have chosen Open Electrical to see them go to all lengths to ensure we were happy. Well done Mark and team
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Excellent communication

Excellent communication every step of the way with ongoing support highly recommend
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Excellent from beginning to end

The quoting process was straight forward and Open Electrical clearly outlined all elements and answered all of my questions. The installation was swift, the team was very polite and they efficiently installed the panels and then explained the work they had completed. The team stayed in touch with me throughout the entire process and checked in to explain what was happening at the different phases. I recommend Open Electrical as an honest, helpful and value for money solar business and we are very pleased we signed with them.
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Original Review on 29-07-2023:

System installed

The system was installed however no instructions were provided without at least 2 requests and then I received the instructions for experienced installers.

I have no idea if the system is working as I have significant trouble with Origin, my retailer. I have had to escalate the problems to the Ombudsman. eg Origin said the meter (new in April) needed to be changed then reconfigured? no power is still being measured despite an installer attending (subbie from Energex, Origin still cannot tell me when all works will be completed, solar installed on 3 July2023.

I am at a loss to get the problems fixed and if I had known it was this hard I would never have had solar installed.
I have 2 other properties but with these problems sincerely doubt if I will install solar. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 1/5
Quality of System: 1/5
Installation: 1/5
Customer Service: 1/5

10 months later we asked Ian: "Are you happy with the performance of your system so far?"

My power bill increased by over 300% initially and it has taken over 12 months to have some sense with my account. I am still unsure if the meter is recording the correct usage and giving me the correct refund.
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Fantastic Company to Deal With

From start to finish everything went exceptionally well with Open Electrical. From quoting-Grant, Admin- Regan & Shannen, Crews-Hunter & Phil, Rhys & Michael & last but not least Mark-Owner.
Anytime I had an email query Mark would be onto me next day early. I started saying Hi Mark as I knew he rang like clockwork. Everything was suggested & done well. I actually went from deciding on a 6 kw system to a 10 kw as everything was so easy & well priced.

My older system was taken away as it was no longer working adequately. I also asked the previous company I had used to quote. There was no follow up at all & I still haven't heard from them as to them asking how their quote went. You snooze you lose. The inverter was a better option with Open Electrical was still a saving.

I have some pics to upload but my roof needs replacing/repairing & would not look good against Opens work.
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Happy Customer

Open Electrical recently installed a 6.6 kw solar system at our home.
The whole process was very smooth from beginning to end.
The sales, quoting, communication, response to questions was excellent.
The installation was very efficient and technicians were very professional, knowledgeable and responsive - also very tidy.
Customer Service was excellent. Price was extremely competitive with 4 other quotes we received.
I would definitely recommend the Open Electical team for a solar installation.
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Excellent team and super helpful with all my questions

Most helpful sales person who wasn't pushy and seem to adjust well to what my needs were and not push my to get more, customer service was very responsive the whole time and the installers where super efficient.
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Simply the BEST

From start to finish i cannot fault this company. Reegan was extremely attentive and polite. Her customer service is out of this world. Mark was super friendly, down to earth and honest. The quote was extremely competitive and the whole process was so smooth i cannot thank the team enough. We have dealt with a number of contractors on our new house. TBH we were worried it was going to be another cased of getting the run around. But it wasn't. We booked our install, they called to advise they could do it earlier due to a cancellation. The team arrived on time and had the entire system installed in half a day, in the summers sun/heat with 0 complaints. The team that attended were extremely lovely and hardworking. Super professional in their appearance and communication.
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Good job

Installation was on time and work timeline was as stated.
Good neat completed job.
Informative instructions on operation.
Grid connection has been organized and scheduled
Inverter rating: 5/5
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Excellent attention to detail

Sales:
Attended the house. Very pleasant and explained the options I faced.
Installation:
Friendly people who did not stop working all day. Excellent.
Customer service:
Any questions answered rapidly.

I have no hesitation recommending this supplier.
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The two other suppliers , I felt, didn't seem that interested.
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Great customer service, price and product

The salesman was knowledgeable, helpful and not at all pushy.
Inverter rating: 2/5
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Solar installation

Open Electrical were informative, not pushy, responsive to communication and helpful in every respect. Mark recognised the stress of trying to be sure the right decision is made and came to check that I was satisfied at the end of the job. The installers Theo and Phil could not be faulted. They were extremely courteous and very careful. Their work was praised by another electrician I had on site the following week.
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Best deal in Straddie

Professional installation
Competitive pricing
Helpful with all questions
Honest and reliable
Great follow up
Panel rating: 5/5
Inverter rating: 5/5
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Good quality and price

An easy quoting process as Regan and Mark were happy to quote over the phone. Mark had good knowledge and explained things well. All the companies from Solar Quotes were good, but in our experience, Open Electrical offered the best value for money, which is why we chose them. Communication could have been better regarding installation as I was expecting the job to be completed in one day (and had arranged to be home from work for that day) but on the day I was told that installation would be split over two days. Fortunately my wife could cover the second day. The installers themselves were friendly, efficient and did a great job cleaning up after themselves. There was some confusion about the grid connection process afterwards, but it was sorted in a couple of days. I'd be happy to recommend them. My only regret is that I didn't get a smart meter installed at the same time. I need that consumption data! I'll probably add this on sometime soon.
Panel rating: 5/5
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This 1.25 star review was removed at the request of the reviewer

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Awesome fantastic friendly service

Punctual quoting efficient follow up. Super awesome installation
Went out of their way to suit my needs
Inverter rating: 5/5
Battery rating: 5/5
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Absolutely recommend

Great breakdown and simplified for understanding. Continual open personal communication offering support and patience. Easy to discuss situations and offering alternatives to fit my needs.
Inverter rating: 5/5
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Great service and very flexible workers.

They kept me informed at all times including when they were waiting for the inverter. They were polite and have me a follow up call.
Inverter rating: 4/5
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Initial dealings was positive happy with the info of the quoter

Other quotes were either pushy to upgrade the system to bigger spec or just wanted to under spec.
Initial dealings with Open Electrical was good, Dennis was very knowledgable, told me about a Green Home Loan which i ended up using which is amazing! Didnt seem as sales orientated just a good old fashioned electrician who was providing his experience.
Installation was very neat and quick, installer even changed design i requested on the spot.
Little bit of a shame i have to wait for energex to come replace meter before i get feed tariff happening but not installer fault.
Seem like a good company but suppose time will tell for after sales support so fingers crossed for that one!
Cheers
Inverter rating: 5/5
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This 1.00 star review was removed at the request of the reviewer

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Timely, hassle free install

Company was easy to deal with and installation was straightforward.. Worksite was left clean and tidy.
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Open Electrical

I had called them previosly to get quotes and the staff were friendly and reliable. When I had decided to go ahead I again called getting the same person on the phone 18 months later just as friendly. The sales rep was just as nice and had printouts of Fins websites best rated systems and converters. The price was great and the install timeframe was perfect.
Panel rating: 5/5
Inverter rating: 5/5
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Fast, Efficient an all round good experience

The sales quotation was completed after a full site inspection. Open Electrical took the time to explain all the possible combinations and were able to answer all my questions satisfactorily. The electronic quote arrived quickly pricing both system sizes that I asked for.

The Electricians arrived on time and completed the entire install efficiently and quickly (3.5 Hours). They left the site extremely tidy ensuring that all rubbish and packaging were removed. The grid connection was arranged prior so went ahead immediately the system was switched on. The installers gave an overview and tutorial on the monitoring app
and made sure it I was happy with it. Open Electrical followed up the following day to ensure that all was good. Which it was.
Overall a good experience. I would not hesitate to recommend Open Electrical to anyone requiring a Solar Install.
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Solar Installation

From the first contact with Dennis Open Electrical were professional, knowledgeable and extremely helpful. The office follow up was professional and kept me informed as the work was proceeding. The installation guys were on time, and were friendly and polite and the installation was completed as promised. They took the old solar system away and left my property tidy. They organised the grid connection for me. I had a great experience with this company and wouldn't hesitate to recommend them.
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Very helpful

The home visit was terrific, they explained everything and their price was great. The install process has been smooth so far too
Inverter rating: 5/5
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Wonderful Solar install

We were extremely happy with Open Electrical's supply and install of our 34 panel, 13.4 Kw solar power system. From the initial contact they were friendly, professional, punctual with great communication. Their price far outweighed their competitors, and the service was very good. They kept us informed continually, answered our phone calls, turned up on time, and on the day they said they would. Their workers were great, friendly and informative, and just got on with the job which they completed in 2 days. We could not be happier with our solar, and recommend if you are thinking of solar - don't go passed getting a quote from these guys. We are very satisfied customers.
Inverter rating: 5/5
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Fantastic service.

The sales stuff knew what they were talking about, he took us through the process, what our best options were and how long it would take

The installation was quick the guys were polite, they were tidy and punctual took them 2 days to install

Customer service was fantastic after they finished they called up to check if everything went well and took us through the next steps of having solar.
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Just Perfect!

From quoting to installing our new 6.4Kw Solar installation I can only say one thing: Perfect!

Everything on time, great team, friendly, professional and good quality products!

Great advice from Dennis, not trying to up selling stuff you don't need..

Highly recommended!

Paul
Panel rating: 5/5
Inverter rating: 5/5
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8kW System does not perform to 8kW - we must be the only 8kW system that doesn't reach 8kW

Purchased and installed a 10.37kW system with 25 x 415W panels and 8kW Sungrow Inverter - day 1 system went to 5kW - reported to OE - 3 days later technician arrived, walked over the roof and shook everything - system went to 6.5kW. Since then the system occasionally reaches 7.5kW but then backs off and on a very sunny day goes between 6.5 to 7.5kW. Reported to OE. a few days later technician arrived (without a ladder) and walked the roof. Tried to tell me there were trees shadowing the roof, the design and installation was perfect ie. not their fault - this was at 12noon and there was no shadows even close. House and panels point just west of north - apparently perfect. According to my calculations there are 2 inputs to the inverter - 1 produces 2.905kW and the other produces 7.47kW. Has system checked by my electrician and he says these readings are incorrect and should be changed.
What do I want? the system to works as other 8kW systems. I have photos of another 8kW system in Brisbane and, on a sunny day, I regularly see it hit 8kW about 10am and stay there until after 2pm.
Inverter rating: 2/5
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