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Solar Australia Reviews

Based on 108 reviews

  • 5 star 10
  • 4 star 83
  • 3 star 15
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.07
  • System Quality
    4.22
  • Customer Service
    4.34
  • Installation
    4.37

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About Solar Australia , Solar Installers

Since 2006; Solar Australia have been committed to being the first choice in energy efficient solutions.

The privately-owned company aims to deliver the best possible technologies to a range of industries throughout the country and are dedicated to delivering excellent service, the latest premium quality products, professional installation, industry leading warranties and comprehensive after-sales support.

Solar Australia are committed to promoting the benefits of solar power and battery storage to help customers recognise how a switch to clean energy can have a positive impact on both the environment and their power bills.

Solar Australia Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I am most grateful I discovered Solar Quotes website.

I had reached the point of overload concerning PV solar investigation and finding a quality supplier and installer.

Solar Quotes directed 3 reputable companies to make contact. each was businesslike, professional, courteous, providing information and or quote suitable for my residence.

This is the reason I am now have a PV solar system and the decision has not been postponed for another year.
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it was a smooth transaction form quote to install Show additional information
Installers were very professional. The only problem I had was trying to install the Fronius system monitoring app on my phone which I gave up on. Otherwise the system is working fine. We intend to install a system at our farm as well. I'm disappointed with the rate I'm given for putting power back into the grid ( how serious is the govt. about being green). I look forward to the day when batteries allow me to go off grid completely. Show additional information
One of the main reasons I went with Solar Australia was they stated, in their quote, that they do not use sub-contractors, Of course a sub-contractor turned up and botched the installation. The main causes were that the sub-contractor did not follow instructions and left the system inoperable after the first attempt to rectify the installation. There seemed to be little accountability. Solar Australia were very good about fixing things up but the poor installation caused undue stress. Show additional information
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I opted for local tradesmen and supplier because we are in a rural area and using locals means recourse is available quickly. Friends also used local people. Show additional information
Very knowledgeable staff who seem to be in business for the long haul. Show additional information
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went for double battery system vertually stand alone Show additional information
This was an additional solar system to our residence .. i.e. Had a 1.5k for several years facing east - now added a 2.2k facing North a total of 3.7k & it all seems to be working fine.. still have to receive our first "Net" account from AGL.
In conjunction they removed our controlled load meter & tone control Hot water boost equipment - as we have a solar HWS that we have a switch in side the residence to switch the boost element on/off when required.. a saving of the fee for this as it is rarely used & can now select when needed considering that we are on "Time of use" metering" - cheaper after 10pm - 7am & weekends/public holidays..

I just wish that a system could be devised to allow people could to "go off grid" using local power in the advent of a major interruption to the grid during daylight hours - keeping essential items going - a lot of power going to waste around Australia when blackouts occur could be eliminated, i realise that safety & synchronising is the issue - but feel this could be resolved!
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The two other quotes were cheap but that was for a reason. We have a metal roof with a low incline and have had problems with leakage in the past when skylights were installed. SolarAustralia recommended a system that meant the panels would not be attached directly to the roof to avoid leakage problems. The other suppliers who only dealt with me on the phone and made their quotes based on Google Earth picture of our roof - never discussed how to avoid leakage problems. One of the quotes put all the responsibility of the suitability of our roof on our shoulders if we went ahead - even though I feel this should be more their expertise than mine. One supplier recommended that we get an inverter for each panel - an increased cost of $3000 - on the basis if the roof was partly shaded - with only one inverter for the whole system - the system would not work at all. I found out that this was not true. Solar Australia by getting up on our roof also recommended that we have some panels facing the east to catch the first sun in the morning when I would be washing etc. Show additional information
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Solar Australia are on the ball on any problems with the system.
Now we have recently installed a 7kW BYD battery there were a few problems as their is with newer technology but their engineers solved this ok
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I obtained three quotes. None were recommended by Solar Quotes only because none of the latter were found in my area. My experience with potential suppliers was highly variable. One supplier I only spoke to on the phone and he put a lot of pressure on me to sign up immediately with a 10% deposit. When I declined I was contacted several times with an offer and price that "expired today". "Today" was extended however when he kept calling back. This was the cheapest quote by far but I declined it. I had to press for the name of the supplied panels and inverter and my own research suggested they were not the best quality. A second quote on the phone was more professional but on investigation of the hardware, I was convinced it would not suit me. Also, advice over the phone about my ability to export to the grid was ambiguous and, as I subsequently found out, not really correct. This was the middle of the three quotes. The company I went with sent a rep to look over my rural NSW property and was careful to explain potential difficulties in exporting power back to the grid. There was no pressure to sign up immediately and payment in full only came after completion. ie they required no deposit. They provided top quality panels and inverter and I can easily upgrade to battery storage in the future if I so choose. This provider charged the most but I am convinced it was the best option. In my experience I learned three things. Firstly, cheapest is not best. Secondly, do not be pressured into signing over the phone. Thirdly, insist on knowing precisely what brands they are providing to you and do your own homework. Show additional information
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It only had one hitch. They installed the panels but did not have an Inverter available so they had to come back a day or so later to install that which did not take long then because of the original delay it added a few days to when it was switched on . That was not a real issue. the panels only took a few hours to install.

At this stage i am happy with the work. they were much more efficient that either of the two earlier installations.
I am not sure of the quality of the new panels as the peak generation from them is only about 2.6kw although they stated they panels totalled 3.1kw. the Inverter is a Fronius so that quality is good.
The inspector who checked and commissioned the system was excellent and explained a couple of features of the electricity meter which i was not aware of. i have had solar power for several years and was not aware of this so you learn something every day.

At peak i am generating up to 5.3kw per hour from all three systems total for a day of 45 kw. At peak i am generating 21kw per day on the added system so on those days I am not taking anything out of the grid for 12 hours per day and i am still generating power at up to 8pm.

At this stage i am happy with the work. they were much more efficient that either of the two earlier installations.
I am not sure of the quality of the new panels as the peak generation from them is only about 2.6kw although they stated they panels totalled 3.1kw. the Inverter is a Fronius so that quality is good.
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Good may not be as good as it is, but I am not the type of bloke to go 'fantastic' Show additional information
First point of contact Blake is brilliant, knows what he is talking about and honest. Gets back to you when he says he will.
The Electricians were a bit rough and left pieces of insulation everywhere.
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I can't exactly rate value for money as it isn't connected yet, (hasn't been signed off)

All three quotes were very similarly priced but my wife liked Stephen as a salesperson.
This company was easy to contact and were happy to answer all questions.
Stephen oversaw the installation kept in touch throughout the entire process.
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Hi Finn,
You supplied 3 Quotes, I obtained 2 others. Of the 5 quotes there was a variance of $3000 between the lowest and highest, all systems appeared to be of good quality. I chose Solar Australia, a quote which you obtained, the reason, they were mid range in price, quality system, excellent presentation of quote which included all warranty specifications, estimated performance from local data, engineering plan of system layout for optimal performance, actual calculation of Government rebate which was the highest, and an honest salesperson who did not apply pressure to sign intermediately, but gave you time to make comparisons.

The system has now been installed and is working as per expectations. Installation is neat and tidy with no external cabling showing, all being confined to the wall cavities.

Thanks Finn for your expertise, in making what could be mine field, into a relative simply and straight forward exercise, All the best, Murray Lanyon
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Pleased with process from quote through to installation. Upgraded to a Fronius inverter as a part of a spring promotion so felt system was good value overall. Post installation inspection completed on a timely basis, while process with power retailer and supplier still underway……….I love subsidising these companies for a month to two before any credits are made….and no hassles to date.

Too early to comment on performance of system but I will see with the next bill.
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Solar Australia performed well. They did everything quoted and delivered on time. This included the meter installer. One of the reasons we selected them was they were local.
We are now up and running.
Bill Brown
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Have not got it installed yet. But so far so good.

Had lots of issues with the electric grid company and Blake solved them to get permission to put it on the roof.
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I attended a night I was invited to, held introducing the merging of M V Solar & Solar Australia where they had several speakers on the installation process, the representative who came to my home was very informative & appeared genuinely interested in selling the product, she was upfront & answered my questions honesty Show additional information
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Very happy with the service right from the start. Great sales person, really personalised service made all the difference. No door knocker. Show additional information
The whole process of contacting Solar Australia via this website, to the first contact, quote, installation and invoicing was seamless and simple.
It will make my next step to installing solar batteries that much easier.
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Great people to deal with. The only one to tell me more about battery power. Now I am installing battery power as well Show additional information
The flow of service from the initial contact through to final installation, the help, advice, support, installation right through to initiation has been exemplary. The only disappointing matter is that Essential Energy have not been to make adjustments to the meter box. Show additional information
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Blake is an excellent saleman that follows through with each step. Great communication! Show additional information
New net meter was installed about 3 days after the panels and inverter were installed and they send the paperwork to my provider, so I don't have to do anything. Show additional information
Went with SA Port Macquarie mainly because salesman knowledge and after sales service. being a local supplier and installer, this made the our decision final . the other system was just as good and $2000. 00 cheaper as SA one, but being from Sydney we felt that the after sales service would suffer if something went wrong or needed repairing. Being only 40min away from Kempsey and having an office in Port Macquarie greatly swayed us to go with them. The installation was very efficient. Took half a day and no problems since installation. Been over a month now . To those looking into having solar . One word of advice. Do you homework. Prices from companies not recommended by Solar Quotes was about $7000.00 over what we went for. Straight in the bin . Show additional information
Only just installed and waiting for connection to the grid, but up until now this company has been really good to deal with and I am not anticipating any problems. Show additional information
Bit of a mix up with the times we were told the installer would be here and when they were told the job was. Also we weren't initially told we couldn't put the inverter on the same wall as the meter box without putting a shade over it, had to go on the opposite side of the house. That was a bit annoying but it all worked out. Haven't had any problems yet so don't know how good follow up service is. They said we didn't need to do anything to maintain or service the system but we received a maintenance schedule when the system was installed, don't know if that's an issue.
Yes you can use my review so long as it's just my first name.
And thanks with your help answering questions.
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One of the organisation's ignored my request to be emailed and used high pressure sales tactics and then made very nasty comments about the company we chose to use. All this lost them any chance of getting any business from us

Another organisation did email with a quote as requested, this company was going to get the job, unfortunately I had a personal issue come up and I was unable to contact him until a week or 2 later, but during that time he had sent me an extremely rude email because I hadn't responded, no apology was offered when I explained. This lost him the job that he would have gotten and I tell all my friends to avoid his business
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The installing team was great, they were on time, efficient and professional. Like many businesses, they fail to chase up to see that everything is up and running. You cannot install a system and leave it unconnected for about three weeks without the customer getting a little upset. A phone call is not that expensive. I would recommend them as a supplier.
Cheers Graham R
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Solar Australia was the only company to contact us; we went ahead with them. A Sungrow Inverter and tier one panels (12 /260 watts).

Installed on 29th February. Got a $300.00 discount for accepting quote on the day. (A dollar is a dollar)

All up, $5690.00.

No connection to date. Phoned the guy who provided the quote at the time who said it should have been connected up by now.

He said a techie would ring tomorrow.

Best

Ray
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Excellent professional team. They know their business and freely provide excellent advice. Show additional information
Kept us informed & up to date about installation job well done . Show additional information
Could not ask for nicer people. They were not pushy sales people like the other company. Show additional information
The customer service from Solar Australia is poor. Show additional information
The salesperson was imformative and easy to understand.
The installation was smooth with no hitches.
Everything appears to be working as it should.
Very satisfied and can recommend.
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Couldn't ask for a more efficient company & installation. Show additional information