SolarEZE

SolarEZE Reviews

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98% 0%
4.8

Based on 306 ratings

About

SolarEZE, Your Brisbane, Gold Coast and Northern NSW Solar Specialists

Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $6,200 - $7,780 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

SolarEZE Reviews (306)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.7/5

Value for money

4.7/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 186
  • 4 star 117
  • 3 star 3
  • 2 star 0
  • 1 star 0

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Highly recommended

Excellent customer service! Prompt and efficient dealings and system was installed in no time with no mess :)
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Solareze, Great overall experience and excellent service.

I went through solar quotes to obtain quotes for installing a suitable system for our needs. Solareze was one of the three recommended to me.

From the moment they answered the call to provide a quote, I spoke with Jen, I could tell straight away that Solareze didn't see customers the same way that others did and I felt very comfortable. Jen went through all our needs, usage and previous bills and advised of a suitable system that would fulfill our requirements. There was no hard sales pitch, straight to the point and best of all asked us a lot of questions we didn't think about as well as answered ours. A plan of the set out of the panels was sent in the quote and was subject to approval of Rob who would do the install. We have a shady part on the roof and this was taken into account and panels were not placed there.

Installation day was a breeze. The guys were right on time, professional and everything was explained and assurance given should anything go wrong, on completion Rob set up the app on phone, explained how to use it and left the place clean and tidy.
I highly recommend Rob, Jen and his team at Solareze,
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A searched hard before deciding to go with SolarEZE and made the right decision

Really please with service and install - all working fine and very seamless.
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Very helpful sales team, installers were very professional and helpful. even spent time installing and walking me through the apps for phone connectivity etc.

I initially was contracted to another company and SolarEze staff were very patient and not pushy while I was cancelling this other contract. Quotes were clear and personalised and they were more than happy to provide multiple quotes to cover different options I was considering.
Panel rating: 4/5
Inverter rating: 5/5
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Exceptional Service

From the moment we were engaged by the sales team, to the final sign off for install, we were treated with respected and as a priority. The work was clean and site left the way it was found.
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Good company with great workmanship

Quoting was simple and easy.
Install day went well, turned up on time and they did a clean and tidy install. Rob was super polite and answered any questions I had.
System has been preforming well.

Panel rating: 5/5
Inverter rating: 5/5
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Pragmatic, efficient, considerate.

6 November 2023

Today, panels and inverter installed. Inverter then removed for interior painting and secure lock up. Quick, clean, tidy, efficient, and good communication.

Installation commenced on site. New house nearing lock up stage.

28 x Jinko Neo N-Type 475W panels
Klip-Lok racking
2 x Hot water timers
Sungrow 10 kW premium 3 phase Hybrid inverter
Sungrow 9.6 kW Battery
Consumption meter/monitoring (access to iSolarcloud app.)
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Thanks Jen

Jen was fabulous to deal with. Prompt and answered all questions in detail and with qualifying information. Install was simple and no fuss and follow up questions also maintained being responsive and detailed. Much appreciated.
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Extremely efficient and experienced solar installer

I recently purchased a house and started getting quotes before settlement so access was limited. I got a call from Jen very soon after requesting three quotes from SolarQuotes. She listened to my needs and quickly provided a quote with a couple of options. She also mapped out the solar panels with GPS images to avoid shade from trees on the north end of the house (unlike some installers who planned to use the whole roof, which would result in poor performance over winter). SolarEZE was not the cheapest but had a very good price on a mid-range system and really seemed to know what they were doing. I booked in for about five weeks later but they were able to bring installation forward by two weeks when someone cancelled. On the day, Rob and his team showed up at 6:30 am and were finished by about 11! I was impressed by how efficiently they worked and how clean they left the place. The installation looks great and is working perfectly so far.
Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by SolarEZE for this review. Learn more here.

Honest Family Business

Very pleased with our solar installation.
This is an honest, hassle free and down to earth family business without the unrealistic promises of others.
Thanks Again.
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Great to deal with a competitive on price

The quoting process was easy and the installation went really smoothly. The people were great (both the sales and installers). Polite, helpful and efficient.
They were also willing to help with after sales services like connection to the grid and rang to check everything was working through the tracking app and to help me interpret the data.
Price was great.
Really good overall experience.
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Overall positive experience - solid installer for solar.

Lindy was easily the best of our four options for the sales side. Installation was quick and tidy, Rob and crew did a great job. Solar has been operating perfectly since install, good gains to be had. Was a bit hard to get in contact with admin due to conflict with rostering, but resolved nevertheless.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 05-12-2022:

Great installer

Jen was particularly helpful during the quotation and was able to provide all necessary information for us to make an informed decision on the size and configuration of a suitable system to meet our needs.
Rob and his team arrived at 7:00 am on the appointed day and had the system completely installed and feeding power to the house and battery by 11:30 am.
At all stages of the installation Rob and his guys were friendly, polite and able to answer any queries that we had. The system included a timer for the hot water circuit to ensure that the thermostat could only connect the water heater when the solar system was generating adequate power to avoid the load being on the battery during the night. But it appears that the original electrician who wired up the house had mislabelled circuit breakers in the switchboard, so the timer was actually connected to our electric oven which would not operate in the early morning or evening.
Rob arranged for this to fixed on a separate trip by one of his electricians at no addition cost.
We are very pleased that we chose SolarEZE to install our system
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Ralph: "Are you happy with the performance of your system so far?"

The Sungrow system has far exceeded my expectations in all respects.
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Highly Recommend SolarEZE

We could not be happier with our SolarEZE solar system. From the first consult with Jen, who was very knowledgable and happy to answer any questions, to the prompt and quality installation of the system by Rob and his crew. I would highly recommend SolarEZE to those looking for a fast, efficient and quality install.
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Excellent throughout the process

From the initial discussion through to the end of the install, the service and communication were fantastic. Can't recommend Solar Eze highly enough.
Inverter rating: 5/5
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What a breeze

Right from the start solareze was great may first contact with Jen one of the sales team was nice and relaxed she had all the answers to my questions and gave me some different options.

Rob and his team where great all very friendly and professional no muching about they got straight into the job everybody knew their job
I highly recommend Rob and the whole solareze team
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Quality all round and superior service

From beginning to end, SolarEZE were professional, provided an extraordinary service which was both personalised, accommodating, professional and quality products. I was impressed with the quality of service in the time they took to educate me on how to think about what type and size of solar system to match our needs as a family. Their advice was thorough and they didn't drop the ball on any changes I needed made to the quote. Their flexibility with timing was also impressive. We were quoted approximately 8 months prior to installation and the price did not change. They pointed me to financiers that I could use because I needed a loan for our system. I am very happy with the service I received. Value for money. My experience from go to whoa was above and beyond any expectations in terms of the care, their responsiveness to calls, and all the way to fit out. My builder warned me about solar providers cracking roof tiles and not saying anything. It was a relief when I spoke of this concern to my representative and she responded saying that they used to carry spare roof tiles with them in case this happened and because they were damaged in the car, they would buy and replace whatever they broke. I'm happy to say none of this happened. I recommend SolarEZE to everyone who I know needs a solar system.
Panel rating: 5/5
Inverter rating: 5/5
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Easy with Solareze

Solareze made choosing the best solar set up for us a breeze. All questions answered in easy to understand language.
The installation was quick and very professional.
Any problems that arose were fixed quickly.
We highly recommend Solareze.

Panel rating: 5/5
Inverter rating: 5/5
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Efficiency plus.

From the get go I was very happy with this company. Jenn was most helpful with advice and keeping abreast of my unfortunate building delays. I found the quote process easy to follow and any questions I had were quickly responded to. Once the date was set, Rob and his team were there early and it all ran like clockwork. Friendly guys and they cleaned up afterwards as well. Rob was most helpful after the installation as I was having trouble with my NBN connection. It seemed so easy for them to get the job done with minimum fuss. I certainly would recommend them. Thank you SolarEZE.
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Great experience from start to finish

I had a lot of questions during the initial phase and Jen answered them all. She was fantastic to deal with and was happy to change the quotes a few times as I kept changing my mind. The installation wait was about 4 weeks which wasn't too bad compared to other installers.

Rob and his crew turned up nice and early and got stuck into the work. They were all polite and tidy with the work they did. Rob went over and above in installing the inverter exactly where I wanted it, and he also cleaned up my electrical switchboard as it was a bit of a mess (at no additional cost). I also got pigeon proofing done as I had a lot of problems with this at my previous place and this is something a lot of installers don't do.

All in all, a very good experience. Much much better compared to my last installation done with a different company many years ago.

Highly recommended!
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Great installer

Quoting was the quickest of companies I sourced from. Not the cheapest but still competitive. Very good communication and service. They answered all my questions and concerns promptly and honestly.

They organised everything with energy retailer including meter upgrade.

Would reccomend - already have to friends and family. I would use them again.
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Great team & quality product

So I met with Jen about a year ago as I was in the stage of my house being built. Jen was fantastic. She ran me through what was what, the product and what soar system that should personally would work for us.
We kept in touch as the build was delayed & Jen was great. There was no pushing me into getting it done. Once handover was done I contacted Jen to book it in.
They turned up on time, the system works great. Top quality soar panels & inverter. The app is super easy to use to monitor the power supply. I highly recommend SolorEze 5 ????
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Brilliant installer

Lindy was amazing, she came to our place and walked me through everything about solar and the system before quoting ensuring we got exactly what we needed.

The installer, Rob, went above and beyond to install the system exactly as I needed. His team seemed professional and worked well together. Ours was a little unusual being an older unit complex but they handled the complexities well and didn't have any issues finding solutions.

The night after the initial installation the lights had tripped the circuit breaker a few times and he pulled the entire system off to ensure no cables had been clipped and then replaced all the breakers in the switchboard and no issues since! Definitely above and beyond what I was expecting!

Highly recommended!

Inverter rating: 5/5
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Prompt, efficient and helpful

Very happy to recommend Rob and the team at SolarEZE. Jen was very helpful and happy to answer any questions during the quote process. The installation was prompt and Rob provided a level of customer care not often found in business today.
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Great company

Small company, so you know who you're talking to every time. Rob and the crew were friendly, punctual, and forgiving when my dog Bella stole their snack out of the van! Kept me in the loop. Rob also installed pigeon proofing at the same time- a requirement of my body corporate. Grid connection all organised for me. Issue initially with the communication module, but Rob diagnosed remotely and came around the next Business day to fix. Excellent service! Very happy.
Inverter rating: 5/5
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Original Review on 18-08-2022:

Best price and efficient install.

They installed solar analytics with a few problems resolved by solar analytics.

An easy process and efficient
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Terry: "Are you happy with the performance of your system so far?"

Yes and thanks for information supplied which made the process an easy outcome .
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Great sales team, excellent and accomidating installation team.

The sales and quoting process was simple and easy, open to suggesting and offered advise on extra's like solar timer, the installation team (including the owner) did a fantastic job, arrived on time and offered some suggestions on how a couple of adjustments could be made to improve this system overall after seeing the early morning sun.

Overall customer service was excellent, happy to answer my annoying questions. Once completed explained the grid connection process and set great expectations on when to expect it to be completed.

Panel rating: 5/5
Inverter rating: 5/5
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Great company

The whole process was easy and no pushing from them they talked to what i was looking for.

They turned up early talked to me about the install , they cleaned up every were ant took the old system away as well.
The experience was good and would recommend to others.

Inverter rating: 5/5
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Original Review on 08-08-2022:

Excellent local service

Sales person attended our property, was very knowledgeable and able to answer our questions as well as make some useful suggestions. We also like the idea of using a locally based company for ease of service.

Installation was quick and the installer made a repeat visit to correct a small issue.

A bit more information about the grid connection would have been useful.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Philip: "Are you happy with the performance of your system so far?"

We have had no problems at all with our system, including the usage monitoring. Despite a low feed in tariff we have very low bills for electricity purchased from the grid.
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Original Review on 01-08-2022:

Easy Experience

Enjoyable, easy process from the initial enquiry on solar quotes through the sales process and installation. I'd recommend SolarEeze again to anyone looking for a new system or expansion on their current system. I requested a few different options after the initial quote which were provided, eventually we decided to include a battery. Communication of the install was good with any changes communicated. Very happy all around Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Kevin: "Are you happy with the performance of your system so far?"

Yes
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Excellent experience

Simple quote process, easy to understand. The installation was punctual, a neat and tidy job, and it looks great. Communication with energy provider was prompt. Excellent follow up customer service and great value for money. Happy to recommend to anyone.
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Friendly, knowledgeable and AMAZING service

Lindy was amazing!! She went through everything with me, answered all my questions and very efficient with getting everything organised. I would 100% work with Lindy again.

The guys doing the install were great and communicated well. They arrived early and got straight to work with replacing my meter box and installing the inverter. They had no issues with me standing outside watching them work - I was fascinated!! I was very impressed with the confidence shown when scaling the ladder to the roof of my two story house.

The customer service all round has been amazing!! They connected my inverter to my wifi and helped with getting the app set up on my phone (I love seeing how much power I am generating from our amazing sun!). I did notice after the install that one of my whirlybirds was dinted (causing horrible sounds when it turned), but wasn't sure if it happened during or after the install. The guys came back, got back up on the roof to check it out and even though the damage was not caused by them (I would never have guessed that a bird flew into it...) they straightened the dented blades and now no more noise!!!

SolarEZE contacted my energy provider and has organised everything that needs to be done with them.

At the end of the day, working with SolarEZE to purchase and install my solar panels has been an easy, no fuss experience. I would (and will) recommend them to anyone wanting to have solar installed.

Thank you Rob, Lindy and team for such an amazing experience!!
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Best value out of the 3 quotes

Quoting was quick, done within the day of the first call.
Installation was done earlier than originally planned as they had openings which was good.
Rob was prompt on replying to my after sales query.

Inverter rating: 5/5
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Smooth and efficient

Beginning to end smooth efficient informative on time (early)
hey just good service, I researched for 10 hrs, have previous had installed two systems highly recommend solar eze.

And thanks solar quotes you found solar eze beware people some quotes were up to 24k all recommended by you responded.
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10 out of 10, great service and team

Had a great experience with Jen and the Solar Eze team, Rob and his team got the installation done at a far better price and timeframe than any of the other competitors.
Great quality components and the follow up service made this a 10 out of 10 experience.
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Fantastic Price and easy going people

I had approximately eight companies come to give me a price on solar. Three of them were in the running before meeting with Lindy (sales rep) at SolarEze. Lindy won me over with a number of things but what did it was her old school style of pen and paper explanation of how much money I can potentially save, she broke down every Kws I use, and it was just clear how it works whereas all the other companies used excel and they just keyed in how much kws you use, and you take their word. The price was great, and I had solar installed about 2 weeks after signing the contract. Rob arrived around 7am and was finished just after midday. Overall I have been very happy with the system I chose, the professionalism of Rob and his team and Lindy who I have called post installation to ask questions and she is still happy to help. I would recommend going with SolarEze or at least having Lindy or another SolarEze sales rep come to give you a quote.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service

Quoting was prompt and once accepted the installation was sooner than expected and job completed within a few hours. Courteous and professional workmanship with frid connection organised immediately the day of install. Couldn't be happier....thanks to sales representative for her help and professional service.
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Fantastic System, great installer

From the quoting stage to installation the Solar EZE team did nothing but incredible work. The system was installed quickly and very neatly.
No issues from when it was turned on until now.
Rob and his team were punctual and professional at all times.
So happy we made the decision to go with them. Awesome.

Panel rating: 5/5
Inverter rating: 5/5
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Value for money, down-to-earth company

I obtained quotes from 3 installers and decided to go with SolarEze because they provided the best value quote and because I felt like they had my best interests at heart. Jen (sales rep) spent time discussing different solar system options with me. She didn't push any particular system size or brand but did provide feedback on issues SolarEze had experienced with various systems over time. For example, Fronious converters with a heat fan are high quality but sometimes geckos can get inside and fry the components and this isn't typically covered by warranty. As I live in Queensland where geckos are pervasive, this was useful to understand.

Rob (principal) performed the installation with some others from his company. It was clear that he had years of experience and I am confident in his worksmanship. He also removed an unused Foxtel dish for us.

I would recommend going with SolarEze.
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Quality system and installation.

Efficient installation, quality workmanship and very helpful. Best configuration for our roof shape. Cleared old satellite dish and repositioned whirlygig.
Assisted with grid connection.

Inverter rating: 5/5
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Fantastic Installer, great customer service and good price!

From the initial call and then site visit by David, to the installation by Rob and his team nothing but excellent work.
David explained and discussed the appropriate system to suit us. Installation was arranged, Rob and the team arrived on time and did the neatest work and left the site spotless.
I cannot recommend Rob, David and the team more highly - a pleasant experience from start to finish!
The system is working fantastically.

Panel rating: 5/5
Inverter rating: 5/5
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Happy with the installer we went with and the larger system.

Quotes to our email.

Rep was polite and friendly.

Supplier did all the necessary organisation.

Inverter rating: 5/5
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Grreat Product and Service

Well priced using quality product. Installation was quick, clean and tidy. System running sraight away and only a week to get added to electricity account. Took a few months to reach a decision and Jen was always available to answer any questions I had along the way.
Panel rating: 5/5
Inverter rating: 5/5
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New Install

Rob and his team were very quick and efficient. Quick with answers to questions about system. Very knowledgeable and no hidden charges.
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Great service and communication

SolarEZE was easy to work with, and very responsive. Their communication was excellent, and they were timeous and efficient in the installation of our system. They also provided very helpful advice upfront about product and capacity options, which were suited to our personal circumstances - very much appreciated. We are very happy with the outcome, and the accompanying app is a real bonus. We would highly recommend SolarEZE.
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Painless Experience, Great Value

I procrastinated the decision to purchase solar panels for a few years. I assumed that they would be expensive, that there would be high demand and I'd be disappointed with the result anyway. I was wrong on all three. My panels were very reasonably priced and were installed within about a week. A representative visited my house to answer all of my questions and to demonstrate the phone app that I'd get to monitor my power generation once the work was completed.

Anyway, a week after engaging with SolarEZE, I'm very happy with the result and regretting not getting on with the decision years earlier.
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Excellent service!!!

Jen was wonderful from the start and continued to be helpful all the way through. If she couldn't answer a question, she'd talk to Rob and get back to me. The system is only days old but so far is good.
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Unbelievably good service!!

Highly recommend solarEZE.

Imstallers went above and beyond and were great to get along with.

Jen is a dream to deal with via phone/email.

Everything was left tidy and clean.
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Highly recommended. Have been awesome throughout the entire process.

Quoting was simple and good value.

On the installation day they found rust on the roof. Instead of ignoring that and throwing up the panels they were happy to wait for us to get it repaired. Really appreciated that as it meant a wasted day for them.

Have also been fantastic with resolving an issue with the inverter that was a hardware fault.

Could not recommend more highly.

Panel rating: 5/5
Battery rating: 5/5
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Not the inverter I asked for

I decided to go with SolarEZE because they had a competitive quote, good components, free solar panel cleaning after 12 months and they agreed to supply me with the latest model sungrow inverter (this was a major factor in the decision process). Install day the guys showed up on time and had the whole system installed in 4 hours, the only problem is that they installed the older model sungrow inverter instead of the newer model I was promised. When asked about it I was told that the newer model stock hadn't arrived yet (then why tell people you can supply them if you don't even have them?) Apart from that one thing the rest of my experience was great.

Supplier Reply:

Hi Leigh, sorry again for the confusion with the inverter, the Sungrow RS model wasn't available yet at the time of installation and as we where trying to fit you in before Christmas we supplied the current model at the time. The main difference between the two inverters is the new model is a triple tracker, but as your panels are only on two faces the other model works just fine. I apologize that you feel misled that was not our intention. We just wanted to give you one of the very limited spaces before chrissy.
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