Solargain Gippsland

Solargain Gippsland Reviews

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4.7

Based on 62 ratings

About

Solargain Gippsland is a Solar Power Installation company based in Bairnsdale and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $7,000 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solargain Gippsland Reviews (62)

Show Most Recent reviews from All time

Average Scores

4.6/5

Value for money

4.7/5

Quality of System

4.8/5

Installation

4.9/5

Customer Service

  • 5 star 38
  • 4 star 21
  • 3 star 2
  • 2 star 1
  • 1 star 0

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Solar installation

The experience with Solargain from initial contact seeking advice on a suitable system through quoting to installation and grid connection has been without question a trouble free process made easier with their attention to detail.
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Job well done

Impressed by the dedicated installers and the quality of their work.
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Cosynook accommodation Bemm River

They are a great company to deal with and have used them before.
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Solargain Service

Quoting process was great, simple to understand
Installation was very punctual and without any dramas
Customer service was great, plenty of communication

Inverter rating: 5/5
Battery rating: 5/5
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Seamless process from beginning to end

A quick response to my query re installation of a solar system. Paperwork was made simple with help from Jacqui in the office. Install went seamlessly. Highly recommend Solargain Gippsland
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Original Review on 14-10-2022:

Great service and follow up

Both sales and quoting where excellent, they were very helpful, answering all our questions and concerns. We also went for a new hot water system connected to the unit. I would have no problem recommending Solargain. System is not yet installed due to current work load. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Greg: "Are you happy with the performance of your system so far?"

Very much so, we have seen the difference it is making to our bills. Changing the way we us electricity in our home has been perhaps a challenge but it has proven to be the way to go when we installed our system, use itwhen the sun shines not in the dark with on sun.
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Friendly installer

Polite punctual and tidy
Grid connection not done as jet
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Professional customer focused team installation

Thankyou for working with me to build a solar system that is suitable for my needs. As, well thankyou for fielding multiple enquiries as I developed an understanding of a solar system to suit my house. Great team preparation, installation, consultation, communication and all follow up needs have been met. Very little for me to do ! Good job, highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Highly recommend, great service from start to finish

SolarGain was initially referred to us through Solar Quotes and accepting their quote was easy to make due to their professionalism and great customer service. Jacqui at SolarGain Gippsland was so easy to deal with and took us through every step when making the application for our rebate from Vic Solar. Jeremy, the installer/electrician was also very obliging and friendly and explained everything we needed to know about our solar installation. I would definitely recommend SolarGain Gippsland and will be returning to them when we are ready to install a battery to our system.
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Great installation from start to finish.

I contacted Solargain Bairnsdale after unsuccessful attempts to obtain a quote from another local solar installer.
Jacqui arranged for Matt to come out the next morning. Matt discussed our requirements, designed the system and had our quote completed on the spot. We accepted the quote and the system was installed 6 weeks later.
Daniel and his installation team were very professional, explained how the system works and the process involved in connecting to the grid. Jacqui was vey helpful and knowledgeable in answering any questions I had during the process.
I would highly recommend Solargain Bairnsdale to anyone in the region looking to install solar.
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Friendly Crew, Job well done!

Crew arrived on time and worked as a team to get the job done in fairly windy conditions. Whole crew were very friendly. A very tidy install and I'm pleased with the result.
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Good installation

Quoting process excellent
Office people excellent
Great installation polite, tidy, punctual and organized grid connection but never got back to me with a problem I had in that when I bought the house the previous owner had the old system wired to only use solar excess on the hot water like a diverter does and now they've added the extra system the hot water comes on ANYTIME even on the dearest rate!
I've ordered a green catch diverter and in the meantime been manually switching the hot water on at 10 am

Panel rating: 5/5
Inverter rating: 5/5
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Did not take advantage of my ignorance and listened.

I decided on solargain even though they were not the cheapest.
They inspired confidence by demonstrating their expertise and understanding of my needs.
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Very professional

Considering that there is no other installer available in my area they are one of the most professional company that I’ve dealt with. They turned up when they said they would and every time I had a question they got back to me straight away. I would have no hesitation in recommending the whole company
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Faultless from start to finish

From the initial quote and explanation to someone who had little knowledge of solar, to the installation team, all went exactly as per plan.

Every time I had another question it was answered.
Solargain arranged for the grid connection and connection with power retailer.
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Original Review on 18-05-2022:

Local, costly but provides peace of mind.

6.6kw Installation and commission proceeded as planned.

I already had a 5kw Sungrow storage system in place and was limited for space in my switchboard.
By going with another Sungrow inverter I was able to leverage off my existing consumption smart meter and integrate into my existing phone based app.

Ben the system designer allowed for an additional break out box as a Plan B if the integration to the one meter was not successful.
The installation team were very efficient and left every thing in a very clean and tidy state.
Solargain arranged for the Electrical Inspection and my new system is now up and running.

As I had previously accessed the Victorian Solar Program I was not entitled to any rebates beyond the STCs.

I did pursue five other quotes some which were circa $3k cheaper, however I decided to stick with the local supplier that I knew had been in business for a while.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 4/5

Value for money: 3/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Geoff : "Are you happy with the performance of your system so far?"

Yes, I have been able to run my new spa at very little or no cost. Plenty of power available except on the heaviest of overcast days.
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Excellent service from start to finish

Matt came out to see us and was extremely knowledgeable and great to deal with
Jacqui followed up on everything and was so outstanding, Jacqui let nothing undone - great will all communication.
Daniel and his team installed the panels on a warm day, they were a credit to young people so respectful.
Fabulous experience from start to finish - thank you so much.
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Fantastic Service

Everything went extremely smoothly and efficiently right from the quotation step, through to receiving all pre-installation paperwork and payment steps, meeting the specified date of installation, the exceptional quality of work and professionalism of the installation team, to the final series of essential paperwork steps as previously advised in detail. Highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
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Perfect experience

Everything was amazing, from the first day of quotes to the final end result.
I was quoted back in October and the install finished early Feb.

The experience is honestly a full 20/20 stars but I have to do 4/5 for value only because I myself didn't look around more to know if the price I paid for the system was good value or not. My friends and family in other states and areas told me what they paid for their and I wondered if I had done more looking maybe!

But no regrets going with solargain, I can highly recommend them

Thanks again!

Inverter rating: 5/5
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An incentive was offered by Solargain Gippsland for this review. Learn more here.

Highly recommended

All communication was timely. Our requirements were taken note of and the company was prepared to make some adjustments to panel angles part way through installation at our request. Installers were on time, courteous and tidied up each day of the three day installation. The company supported us in organising the grid connection. The system was clearly explained to us.
We chose this company because of the high standard of service at the sales/quotation stage. The company representation took the time to listen to our requirements and discuss possibilities. His knowledge of the product and the industry in general was very apparent. This company was also the only one recommended by SolarQuotes in our area and although we spoke to two other companies, Solargain was the obvious choice for us and their quote was competitive.
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Excellent

Our experience with Solargain Gippsland was extremely positive. From Ben at the quoting stage to the communication with the rebates and the installation we could not fault. The team were very polite, tidy and professional in every aspect of our dealing with the company, and Jeremy was very patient with the handover and app explanation.
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Solargain - excellent service and product

Extremely satisfied with the entire process with Solargain, They provided a very trustworthy, professional service and a high quality product.
Panel rating: 5/5
Inverter rating: 5/5
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Sunny @ Number 53

A very satisfactory experience from the initial discussions and quote right through to installation and administration.
The team were knowledgeable, safety conscious and polite.
Communication between all parties was excellent.
The system was operating in a very short time following completion.
Great job.
Thanks Solargain Gippsland.
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Excellent service from the initial quote through to the battery installation.

Solargain Gippsland's service was excellent, they installed the solar panels, inverter and battery with no problems, and at all times the team worked safely and efficiently. I would recommend this company to anyone who wishes to have solar panels etc installed on their property.
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Solar installation

Great service very informative and helpful, quick installation very professional. Wonderful
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Thorough and fast!

Quoting service was awesome. Had a rep come out to our property promptly and then offered a number of different options. We were able to tailor our system to our needs.
Installation was a breeze. The team arrived early and had the job done with no fuss.
Excellent customer service. Really happy we went with Solargrain.
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Awesome service Gippsland Solargain!

From the very first visit by Ben to discuss our options, the quote then require delivered, the installation by Daniel and his team and the support from Matt and the Bairnsdale office we have had a positive, seamless process from start to finish with our new solar system. They supported us to navigate through the government rebate process and have answered our questions clearly and efficiently along the way.
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Solargain Gippsland solar system

Highly recommend Solargain Gippsland. Great communication throughout the whole process, from receiving quotes until the panels were installed. The staff were all helpful & friendly. The team arrived on time & did an amazing job.
Panel rating: 5/5
Inverter rating: 5/5
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Good sales instal and backup, system meeting expectation.

Easy to deal with, no sales pressure, change quote to maximise system size for my needs, good technical knowledge, trouble free instal. System installed after 2022 and has performed well.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent experience.

Very happy with the whole process with Solargain Gippsland. The rep was knowledgeable, polite and professional. The installation crew were equally as professional and competent and the office staff were a pleasure to deal with. This was a painless experience from start to finish. I'd be happy to recommend this company to anyone.
Jim Scott.
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My solar experience

I really appreciate a company that is on time, and they were. When I had a query, it was answered quickly. The installation looks very good and everything works perfectly. I had an issue with the data coming through from the inverter being incorrect; well, one of the staff personally came the same day and fixed it.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent installation of Solar System. Below average installation of Hot Water System

Solar System.
Installation was carried out as arranged, on time and in a very professional manner. Skill levels were first class. Interaction with customer was both courteous and friendly. Advised and resolved the issues which occurred.
After installation, they detailed steps required to be undertaken for grid connection
Rating: Excellent.

Hot Water
Electrical installation carried out by Solargain personnel was again excellent.
Plumbing however, carried out by a local subcontractor was unsatisfactory. I regard the workmanship to be low quality and as result of fitting a critical item incorrectly resulting in no hot water being available despite the storaged tank being at the required temperature. This required them to return the following day to correct this issue.
Rating: Electrically" Excellent", Plumbing "Below average".
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A fantastic team effort

The Solargain team have made the process of putting a complex solar system onto our house a really positive experience. Bryn worked to make sure the system suited our needs and when supply issues outside his control impacted our job, he was agile and adaptable and reconfigured the system. The Solargain team were polite and efficient and left the work area cleaner than any trades person we have had before.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great advice, great price, excellent install process

Matt from solargain provided us with quite a few different quotes for different size systems and was always available to answer my questions. Accepting the quote was easy, installer arrived on time and work was completed in one day to a very high standard.
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Original Review on 27-05-2021:

Good service

Sales/quoting process was easy.
Installation crew were polite and tidy and arrived on time.
At this time we are waiting for the inspection
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 3/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Peter: "Are you happy with the performance of your system so far?"

System all good. One thing to consider that I lost my hot water controlled load on ausnet so this may reduce the advantage of solar financially depending upon the reseller. This matter should be advised by the solar sellers to prospected customers so as not to get this unexpected news when you get your electricity bill.
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A solid result and an easy installation

The process was very easy, professional and friendly. Communication was effective, feedback was welcomed and actioned, and the installation was done with a minimum of fuss. Highly recommended.
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SolarGain Bairnsdale

The service was excellent and easy to access, clear explanation and friendly
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Original Review on 18-03-2021:

Great to deal with

I found SolarGain easy to deal withn and very helpfull with the best option for me and not the most expencive option push on me Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

8 months later we asked Norman: "Are you happy with the performance of your system so far?"

This system has performed well beyond expectations and l wood recomend this company
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Great Service

The team at Solar Gain/Solar 360 did a great job installing my new Solar Panel and inverter system in July 2021. there was no pressure before the sale, only good advice on the products and options for my new system. Great workmanship on installation and friendly reliable after sales support. Recently my gas hot water service packed up, so I contacted Julian and Josh to enquire about an option for a heat pump. They had an iStore installed the next day. It has been working a treat. I have no hesitation in recommending Solar Gain
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Excellent service and installation of system

The sales and quoting process was easy to understand and informative. Installation of system was excellent with a friendly crew who were professional and installed in a timely manner. We are very happy with our choice of installer.
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Installation of Solar System

Sales, installation staff very professional, friendly and helpful. I asked questions and they always were respectful in answering & polite. Turned up at time expected and left area they worked in tidy.
Great help in organising all connection and if an e-mail came through and didn't understand, could ring them up and they would explain what it was about and what to do.
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Excellent and spot on information on the products and installation. Everything went off without a hitch and extremely quickly after order was started

The whole process was straightforward and efficient. From initial quote to installation and final forms, everything went smoothly. Installation was over 2 days and for both they were punctual, informative, and set everything up just as expected. Everything to connect to the grid was organised not long after and the system has been up and running ever since without any issues. Simply great service.
Inverter rating: 5/5
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Great organization

Bryn was an excellent communicator and worked with me to achieve my goals and the system components I requested.
Would recommend this company to everyone.

Inverter rating: 1/5
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Fantastic Installer!!

Great service from all involved from start to finish. Bryn was fantastic to deal with and nothing was to much trouble and answered all questions and queries very promptly. Alex and the rest of the installation team were very friendly and polite and done a great job. Arrived on time both days of the install and were very neat and tidy with their work and the clean up was wonderful, not a single bit of rubbish left behind. Well done guys. customer service was fantastic.
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Responsive and patient with my questions. Polite, happy installation team.

The sales/quoting process exceeded my expectations. We chose Solargain Gippsland because they did a site visit and I was able to meet the person who would be supporting us through this installation. They were not the cheapest of the quotes that we received, but we felt very confident in the advice that was given and that they were genuine in helping us choose well.

The installation was amazing! A crew of about eight people arrived when they said they would and were clearly ready to work safely and efficiently to complete the work within a day. I was really pleased that I did not detect any cigarettes (either from the smell of smoke, or butts on the ground) - my assumption is that none of the workers were smokers but if they were, they were extremely discreet.

The Team Leader kept me informed of progress and when the power needed to be turned off. The Team Leader was patient with me to make sure I was comfortable with the decisions that were being made about the position of the PV panels before continuing with the work. The team were very mindful of taking care with the fragile roof tiles when breakages are common. I was really happy that only one tile was broken when I was preparing for there to be many more.

The customer service throughout the process and afterwards has been the best I have ever seen! It gave me great comfort to be able to email or call Solargain Gippsland and speak directly to my contact there. I have been informed of all the steps along the way and feel that I have made a really good decision to work with this company.
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Original Review on 26-10-2020:

Friendly company owner

all good, quick response, knowledgeable
Owner training local sparkie, so I anticipate qucick local service response
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

8 months later we asked Andrew: "Are you happy with the performance of your system so far?"

so far
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Great experience, and a smooth installation!

- Bryn came out to my house to inspect and understand my requirements
- he tailored the system according to my needs, and budget
- installation was completed without dramas
- great customer service so far
- final arrangements for grid connection are in progress
- I am well pleased, the system appears to be working like a charm!
- it is very satisfying to use your own electricity

Thank you Solar Quotes to demystify the whole process and to point me to a quality installer at a fair price.

Inverter rating: 5/5
Battery rating: 1/5
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Solar made easy with a great team.

Bryn made our decision to get Solar easy due to his knowledge and answering all my questions easily.
Alex and his team were on time and very polite. They didn’t mind me poking my nose in occasionally and explaining what they were doing. The installation is very neat and tidy with no mess left behind.
I would recommend these guys due to their customer service and knowledge.
Well done and thank you.
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Solorgain

From start to finish Bryn and his team were fantastic.
Always polite, on time and no question was to hard for them to answer.
Cleaned up after completion of the job, to the extent not 1 little piece of anything was left behind.
I can't recommend Solorgain high enough.

Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 06-07-2020:

Solar installation Gippsland

The quote process was great and so was the installation. Peak output has been about 3300W but it’s the middle of winter and the panels only have about 10 degrees of tilt to the west. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 3/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked John: "Are you happy with the performance of your system so far?"

12 months in we are generating about three times what we use in terms of kW and marginally more in terms of dollars.

We Intend building a new home on the site and will probably look at adding a battery to store the excess for the shorter winter days.
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