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Space Solar Reviews

Based on 230 reviews

  • 5 star 30
  • 4 star 166
  • 3 star 33
  • 2 star 1
  • 1 star 0

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About Space Solar , Solar Installers

Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.

Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.

Our NSW office is located at D3/ 101 Rookwood Rd, Yagoona NSW 2199

Our VIC office is located at U3/ 8 Samantha Court, Knoxfield VIC 3180

Space Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
There was about a $2k difference in price with equivalent systems. One quote was sight unseen (quoted from google map view) Show additional information
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The team was efficient and all went smoothly Show additional information
Good communication and follow up from the person who sold me the system. Installers we efficient, thorough, and professional. Unfortunately I was not present for the installation so my daughter was required to do the setup ‘Envoy - MyEnlighten’ in my place.

I am seeking an oversight of the array layout functionality that enables individual panel monitoring for efficiency output, but I am very happy with the system and already can see the savings day by day production vs consumption.

Solar to me is an investment that I wished I took earlier - but it’s better late than never and I’m now accelerating forward to reclaiming cost of system outlay. I’m also glad I oversized the system in preparation for the new Spa we installed!!! Who knew they used up so much power. (Consumption monitoring is a Gem - can even tell when the Mrs is boiling the jug for a coffee. )
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The sales person was very helpful. He was keen to come to our place to discuss our needs and the quote rather than doing everything by phone. The installers were very thorough and appear to have done a good job.

My only gripe is with AGL who took 5 weeks to change the meter. The first call request to AGL for a new meter was never recorded in their system. The second request , which I made a week later, got "stuck in the system" to use their words, so The order had to be started again. Two weeks lost. When I contacted them a week later I was told the installation would be in another 2 weeks and was given a date. When I later contacted AGLs installer (Active Stream) they told me a different date - another week later.
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Friendly and helpful sales rep. (James) Waiting for installation, very confusing around energy supply hooking up to installation. Who does what when all the new rules....james doung his best to sort it out for me ... so watch this space for further reviews. Show additional information
The stand out aspect with Space Solar was the level of attention to detail and care by the install team. Mike and his lads clearly knew exactly what they were doing and took time to explain stuff as well as doing a first class job of the install. Mike himself has followed up very quickly on 2 or 3 minor set up related questions I've had and has liaised with Goddwe (inverters) to do online configuration tweaks for me.

My only gripe with the whole process is not with Sace Solar, the installers but with the provisioning of a 2-way meter which involves the suppliers and their 3rd party who have constantly let me down with a no show and no follow up. The whole process has been a learning curve where I now feel like I could run a supplier and do a better job than they do, not to mention the distributor who's power supply regularly spikes above the Australian standard and clearly don't have any quality control or oversight in my area regarding consistency of supply (we get frequent power cuts too).

Bottom line - do a LOT of research, be prepared to get the runaround and a lot of complete misinformation from people in the industry who haven't the faintest idea what they're talking about and you'll be fine!
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We are about to sign the contract and pay the deposit. Space Solar is not pushy and listened to my concerns on shading and came up with what we think is the solution for us. I would not hesitate in recommending them. Finn I would like to thank you and your staff for following up, the information on your web site was a big help. Show additional information
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Installation was delayed due to short supply of components. Also had to arrange for change of meter myself via electricity company which they have advised would take 28 days. Show additional information
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Had a bunch of back and forth as we attempted to get 3 phase upgrade done at the same time which lead to delays, but installers were excellent, system works great. Show additional information
One was recommended by your site, but they were not interested in explaining the situation with my badly tilted roof, and did not want to do on site inspection.

Installer I used Space Solar was recommended by a wholesale supplier of SolarEdge, as having completed specialised training. Their sales people quoted me with all parts upfront, instead of other installers who quoted me without usage monitor and without Wi-Fi, until I asked them, then they would surcharge for these. However, Space Solar was disorganised, took 2 days to install (wasted half a day on the first day just getting the site ready, which there wasn't that much to do), then disconnected my TV antenna cable in the roof by accident yet could not fix it. After installation, they completely ignored phone calls and e-mail.

Supplier Reply

We are sorry to see your incomplete and inaccurate review Aaron. However, I am pleased that you selected Space Solar for our professional services in accommodating your "badly tilted roof".

In addressing your complaints about the "wasting" of time, we would like to state that installing SolarEdge requires more attention to detail than regular systems. As you've mentioned, we've received specialised training from SolarEdge for this reason. We believe that it is better a job done properly, than a job done "poorly".

Also, in order to install the system, we needed to move the antenna. This was additional work and at the client's request. We note that the antenna was not actually connected on the first day. We then went out of our way to connect it back for the client. Upon arrival, we discovered that the client's tenant had already connected it himself, which meant that we had wasted a half day's trip as we hadn't been informed of this. We are aware that the system is now working very well.
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The only company to send someone out to see us and explain the options for what is a very complicated purchase! Show additional information
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Paid deposit waiting on install Show additional information
I did ask the salesman to ring me about the installation and whether they would angle of the panels to achieve optimism sun exposure but he didn't get back to me. The installer ended up putting the solar panels straight onto the roof without tilting the panels for optimum performance. However the roof title is approx 15% so hopefully this will be okay. The installer did say that the tilting the panels could create shading but i was not sure that this was true when they would not have to been titled at a large angle. Show additional information
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We chose SpaceSolar because the sales rep actually made an appointment and came to the house within 2 days of our initial email contact, seemed to understand our needs and didn't try foisting a bigger than necessary system on us. We didn't have to wait too long for it to be installed. Of the other 2 companies you suggested, one emailed a brochure and we never heard from him again, and the other tried to radar the quote over the phone - clearly not interested in turning up.
You gave me the name of a company in Kiama bit they were obviously totally uninterested in quoting - I rang them and I am still waiting for a reply! (6 months ago)
Thanks for all your information and assistance. Sorry not to have replied earlier.
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Good professional service from Space Solar this far; currently awaiting installation due to high volume of year end sales but this is booked in a couple of weeks' time. Will report back afterwards. Show additional information
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I was quite happy with the system overall and it seems to be generating good power. Still not 100% sure when the feed in tarrif will be all approved etc (and I suppose I'm assuming that this is on track). The installers made a real effort to fit in with me which was appreciated.

A small leak in the roof tile is apparent following installation however the company is following up (and I'm sure will do the right thing).

I found your information video at the start extremely helpful and made the difference between me doing it and not (don't get much time to research this stuff) - Nice one, and thank you.
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Salesmen was prompt and efficient. He replied with answers to queries up to paying for the system. After that he didn't follow up on my queries ( complaints ). Also there is no co-ordination between the installer and the sales person. On the day of installation the location of the inverter was changed.
The installers were polite and efficient, they installed on a Sunday before Christmas because they had a cancellation. However the head installer ( electrician ) couldn't help me set up a wi-fi connection to the inverter, he said it was too far from my modem. On emailing the office in Sydney, the reply I got back was that I would need to buy and install a wi-fi booster or card wire the inverter. A further email from me regarding this went and is still unanswered. However with the help of a friend we managed to download the Frontius app and connect to the inverter, which is working well.
Another installation issue was that when the installers left I found I had no power to my garage lights. The installer came back a few days later and realised he had forgot to re-connect the power to these lights.
Space Solar needed a fair bit of prompting to help me fill out the form for the nett meter installer. The head installer (electrician) had no idea when I asked him to help me. Customer service was eventually more helpful.
In summary Space Solar should ensure that the installer knows how to set up wifi for monitoring the system and that he has completed all the install correctly. They should also help in filling out the forms for the nett meter without being prompted.
No-one from the company has been out to inspect the installation which was carried out by their own staff. They were keen to make the sale but follow up has been poor. I just assume and hope that the install was done correctly and to all relevant codes.
The other installer that quoted took a bit of prompting to get him out to do the quote and then he didn't respond to my queries regarding the quote. It was frustrating because he seemed very competent and knowledgeable.
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Your website and info and staff responses were all excellent. Many thanks. Show additional information
SpaceSolar were a great company to deal with, very impressed indeed. Right from Frank in Sales to Sarah in admin they were very responsive & professional all the way through the project. The installers were a feat to watch, they started before 9am, and the system (with 13 panels) was up and running by 2:45pm. So very happy with SpaceSoar, I have recommended them to others interested in solar. Show additional information
The system was installed on an extremely hot day so the installers really worked hard it is early days yet but other that the inverter etc on the wall not looking very attractive all else is going well. Show additional information
Currently still awaiting the installation to take place. The sales man was really good and explained the options and the system. The other companies were not so great. One didn't even come out they just gave a quote on email. The other took a lot to get them to come out and then never sent through a quote despite me following them up. Space Solar wasn't the cheapest option but they were informative friendly and provide a high quality system despite the fact I was leaning towards a cheaper system the information they provided changed my decision. Show additional information
The company that provided the third quote was very slow to respond and did a terrible home presentation but then eventually came up with the lowest price. By the time the quote came I had already made a decision. Show additional information
Salespeople didn't seem to really understand & explain how panels would fit on roof ie no measurements were made & info didn't seem to have been passed on to installation team. Also, while a panel upgrade was required & was supposed to have occurred on same day, installers were not aware of it & needed to contact supervisor with it being upgraded 4 days later. Show additional information
I haven't had the installation yet. Paid deposit on 1st December and had to chase up to get the installation date, which ended up being 2 months later. Apart from that, happy with the service I've received so far. Sales person wasn't pushy and didn't seem to stuff me around like other retailers had previously. Happy to update my review once I've had the installation. Show additional information
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The system was installed yesterday, the guys doing the installation did a fantastic job in the extreme heat.
It has been a pleasure dealing with space solar. You have kept me informed all the way through the process.
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We have paid deposit only so far. Waiting for reply as to installation date.
Sales person was helpful and patient.
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After speaking with the sales person at our home, I was quite confident about going with Space Solar. Decided and made the deposit the same day based on an estimated 4/5 weeks for the installation.
Unfortunately, I needed to call to check whether i had a scheduled booking at the 4 week mark. And was told there was a backlog and the installation would be booked for 5 weeks later than that.

I don't know if there had actually been a communication issue and my call had prompted the booking to happen then and there, of if there did happen to be an exactly 4 week delay for all jobs. Anyway, it soured the experience a bit.

The other thing that happened is that I had a call closer to the installation date saying they didn't have enough of the Canadian Solar panels that we'd ordered, so they were "upgrading us to Trina panels" ... I don't actually know if the Trina panels are considered an upgrade, that may be the case. But the fact is that they ran out of stock, and thats a shame.

The Installation went without a hitch, the 2 installers were very polite and communicative about the work. And completed the job in the timeframe they'd estimated. So that was awesome.

As part of the Inverter, I'd also ordered a wifi monitor to check on the energy yield. That took a while for the installers to set up on my phone, and they said i could just log on to the website on my computer too, but my credentials don't seem to work on the website... so I'll have to look into that.

The installation looks great on the roof, and the inverter installation is very neat.

I can highly recommend this crew.
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Very pleased to have found a system and installer within our budget. He has high hopes for our system. When we signed and paid deposit 13/11/17 the install date went from " in 2 weeks to ...sorry mate can't do it till after January...". in fact we have no install date. we know its busy in this business but keeping promises is pretty basic.
Ask us agin after install.
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Had agreed for Solexcel to install 3kw system. No details of the components was provided at the time. Expected this would be confirmed a few days later. No contact from them for 3 weeks and after my telephone call was advised that it would be installed 5 days later. No arrival, no telephone call. I then canceled the contract and they will not refund the $500 deposit that they had requested What a difference to Spacesolar! Show additional information
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They were happy to talk until I paid the deposit. After that no communication from either the salesman Hamza or the company. Still waiting for the installation. I was told it will happen in Nov/Dec but has now been scheduled for mid Jan after I called them. Show additional information