Space Solar Reviews

Based on 601 ratings Aus Ranking

  • 5 star 100
  • 4 star 419
  • 3 star 78
  • 2 star 3
  • 1 star 1

Average Customer Review

  • Value
    4.22
  • System Quality
    4.30
  • Customer Service
    4.30
  • Installation
    4.37

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About Space Solar , Solar Installers

Space Solar
Platinum Partner
Space Solar is a SolarQuotes Client (what does this mean?)

Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.

Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.

Our NSW office is located at U1, 354 Chisholm Road, Auburn NSW 2144

Our VIC office is located at U3, 8 Samantha Court, Knoxfield VIC 3180

Space Solar Solar Reviews

Supplier able to deliver exactly the system I was looking for

Space Solar was able to sell me the system I wanted to install. Everybody I dealt with seemed to be competent and eager to do a good job. Show additional information
Thank you SolarQuotes for your professional service and expert advice in making the task of sourcing reputable solar installers so much easier. I was initially stumped on where I should start but spoke to an electrical/solar researcher/engineer at the university I work at, who referred me to your website. It removed a lot of uncertainty and we were confident that our requirements would be met by a reputable tier 1 provider/installer; ones that had been tried and tested through your service. I have already referred friends and family to your webpage and will continue to do so. We were extremely happy with the advice, service and installation from our provider, who was able to install our system 2 weeks after the initial quote. Your regular updates and information via email are also very much appreciated and I have become very confident in sharing the knowledge I have gained from your service, with others. Keep up the great work and thank you again Finn and SolarQuotes Team! Show additional information

A wonderful experience

I went through years of trying to find the right company to install panels on my roof. I have an old terrace house with access issues and the panels had to be laddered up two stories.

Most companies looked and decided against but I found Space Solar by looking at the top ten list on Solar Quotes and I am so pleased I did. They gave me a realistic quote on a quality set of panels and they have their own staff, which meant I not only received a guarantee that they would do it for the quoted price but seamless customer service. In the end it all happened in a couple of weeks from signing the quote and the system is working perfectly. They are a little more expensive than many of the other quotes but I could not be happier with the result.
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Installation crew arrived at the the time noted.
Installation completed in same day and crew tidied up after installation.
Given a quick run down on how system operates and how associated Enlighten app works.
Only disappointing aspect was when panels were installed there was very little distance to edge of roof making access to clean gutters and panels dangerous. did not realise that would be the case or would have adjusted the location of the panels.
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Great sales person, Alison. Andy and his team of installers were fantastic. Efficient, quiet, polite very hard workers. Watching the clouds they didn’t stop until the install was finished. Not connected to the grid yet but system seems to be working very well. Very happy. Show additional information
Space Solar were the most helpful in:
- addressing our (many) questions during the quotation process
- explaining what was (or wasn't) technically feasible/advisable - e.g. in terms of array configuration
- adapting their proposal to various concerns (e.g. shadowing) that we identified
- highly transparent with their pricing model/formula.

In retrospect, however, a site visit as part of the quotation process would have been advisable, as there were unplanned changes to the system on installation day. We understand that site visits as part of quotation would add to their general business costs.

In the end we are happy with the system as installed - although with slightly south facing panels we suspect that the mid-winter performance will be very poor (the upside is that it's particularly good in mid-summer - e.g. best performance so far is 45kWh in a day).
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Great so far!

Frank (salesperson) was great. Answered all my stupid questions.
Installers were great. Just bit messy after - but they were quick, must have been busy to go to next installation.
They did everything as promised. Thanks guys! Loving the free electricity during the day!
Now, just waiting for Energy Safe Victoria inspection then I can get my feed-in tariff...
They said up to 5 weeks before Energy Safe inspector will contact me, due to backlog.
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So easy, so efficient.

Frank provided a fast quote at a good price, clearly explaining my options and expected performance from my new solar arrays. Installation was arranged for a Saturday morning and was all over by lunchtime. The team worked quickly and efficiently and did a very neat installation. Follow up by an electrical inspector confirmed a very well done job. Would happily recommend Space Solar, in fact my friend is now getting a similar sytem installed by Space Solar,based on my recommendation and having seen the work done. Show additional information
Installation went smoothly system tested worked as it was supposed to, now waiting on net feed in meter to complete the process. Show additional information

Excellent sales service

We decided to go with Space Solar as they were the best in terms of value and the service they procided during the whole sales process. We are getting the system installed this week so I can't yet comment on the installation etc... Show additional information

Space Solar A1

Can’t not recommend Space Solar Enough. Allison of South coast solar was a pleasure to deal with. Her knowledge and expertise was outstanding. Answered all questions I had.
The two installers on the day were exceptional , second to none. Efficient quality workmanship.
I throughly recommend Space Solar.
Dragan.
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The guy who did the quote doesn't seem to know how the system works which i was most annoyed about.
He had 3 sets of panels but when the installation guys arrived they said they could only have 2 feeds to the inverter.
One would imagine the person designing the system would at least know how it works!
We ended up with 6 panels North and 18 west instead of 6 East 8 North and 10 West.
It obviously would have given us better performance with the original lay out.
He did say that if we weren't happy they would refund the deposit.
Just a very poor show of not knowing the system and doing quotes.
The installation guys I found to be excellent.
Regards,
Len
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Great sales person, not pushy and very patient with my thousand of questions over 6 months period

Sales person very patient, i ask thousand of questions over 6 months period. I believe i get value for my money (or should i say Victorian goverment money)
Installation took over 2 days due to heavy rain, very neat and installed inverter at location i prefer.
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Chris made the entire journey relatively smooth and tried to offer assistance whenever sought

Space Solar sales actually worked with us to provide the right solution. I did my due diligence, which came handy while requesting information and asking questions Show additional information

Quick install

Space solar were good, they communicated well, gave lots of information, and answered my questions quickly, very happy to have gone with them. Install was quick and on schedule and I should now be connected to the grid, so I'm pretty happy with everything. Show additional information

Great Installer and System

Very happy with my solar panel system and installation. Happened very quickly and the ongoing monitoring gives me peace of mind that it is all working as it should. Show additional information

David. NSW

Very happy with Steve our sales rep very knowledgeable and punctual good to deal with
Installation team polite tidy punctual very helpful with phone app
Customer service also very good have sent through grid connection paperwork all filled out only had to sign and return
Overall so far very happy with service provided
Would recommend getting yore from Space Solar
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Best value Solar Provider

Easy to deal with and very competitive proposal. The process was explained clearly. Show additional information
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We had a 3.6kW system installed for between $3k and $4k.

The installation took 4 hours and all went extremely smoothly. We were fortunate that the day selected was the only dry day in a very wet week
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Fantastic Installer!! Very Happy!

Just had my solar system installed yesterday, so too early to comment on reliability and support,.. but I can comment on sales, payment and installation process.

Sales process was pretty good, Daniel was straight to the best price he could do... not a cent reduction but still the best price out of the quotes I got... he was also the only one who actually visited our property before giving a quote, he provided a great support on email, sms and phone all along and helped to arrange a super fast installation.

The installers (Sean and two colleagues) were legendary, expert, fast, flexible, efficient... couldn't ask for more and to be honest didn't expect that level of service, Sean gave me the option to install the inverter either outdoor close to meter box or inside the garage, I went with indoor. Staff in office are also very friendly...

Super happy with Space Solar and highly recommend them :)
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Not installed yet, waiting for installation date. Show additional information
Good service, timely with good follow up and done with the minimum of fuss. Show additional information

Great Installers

Quoting process was good; speed of installation from acceptance of quote very good; knowledge of installers was very good; quality of installation was very good. Show additional information

Quality installation

The process from end to end was easy with good reliable supplier. Show additional information

Fantastic supplier

These guys where great, responsive, competitive and excellent workmanship. They explained everything and provided their mobile numbers to call for any issues after they left. I highly recommend you get a quote from Chris. Show additional information
Space Solar were very responsive in all phases of this installation. Daniel was happy to look at multiple options during the quoting phase and then gave us time to consider what we wanted. Once we signed up, the installation process was handled very well and the application / installation booking / actual installation all ran like clockwork, without us having to chase anyone.

On the day, the installation team were great, they listened to what we wanted with respect to panel & inverter placement and made it all work as we wanted. They left the site neat and tidy and it looks very professional.

There was a small hitch at the end of the install process, getting the inverter to talk to the internet, and they persisted well past what I’d expected on the day to get us going (and the problem was found to be the firewall settings on my router, and nothing to do with their installation).
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all goods thanks for your recommendtion

quotation via mail
installation delay for 1 week due to lack of work. they are Polite and Tidy.
do after just 9 days after installation, not ready to get connected with grid yet.
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Sales person Reece was great over phone
And always ready to help.
Could call about any questions any time
Would recommend
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Very good service from Space Solar to set up the system although system has developed a fault which I am currently working through with them. Sungrow Inverter with Trina Panels. Show additional information
Installed LG panels 42x360 and Fronius inverter. I do have limited roof area and some of the panels required optimizers.

I was able to match prices but others gave quotation over the phone without proper site inspection, was worried after agreement they add on.
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Good price - excellent installers

Quoting process was friendly and efficient
Installation was very professional & efficient, despite it being a challenging site
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Supplier Reply

Hi Stacy, thanks to provide your feedback to Space Solar. From our system's record and conversation our administration team had with you, we do see that lead time from booking to notify the retailer for metering of your solar was longer than usual. we apologise for the prolong lead time for your system installation and CES.

We received your order on 12th/11/2018, and managed to installed the system for you on 22th/12/2018. It was very busy time and we were not able to fit your installation to any day earlier than that. Inspection request was sent to independent inspector right after that however he was away during Xmas and new year for 2 weeks thus CES was received only by 22th/1/2019.

We understand that you were upset since the process of the job is longer than usual time frame and we apologise for all the inconvenience caused to you. We would have kept you posted for all of this happened and you would not need to chase up for all of this. We are glad to see you are happy with your system, and more than happy to assist you if there is any query about your solar.
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Sales staff was excellent, answering questions on email even on weekends after hours from iPhone.
Follow up service was also fantastic.

My only criticism was that the installers, which were great, only one of the 3 had English and that was quite limited.
They were very genuine however and with a bit of patience we were fine. Couldn't ask for nicer installers.
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THARANGA is fantastic. Victor is good. The installers are good. Matilda is good too. Show additional information
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I have been talking Reece, he has been an excellent sales person so far. System hasn't installed yet but will let you guys know how that goes. Show additional information
It has been difficult for a non-technical person to get my head around this whole solar thing and ensure we got the best system for our needs. So thanks for all the info on your website - it was really useful. Now I just have to research the off peak hot water situation. Another headache coming on. Show additional information
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Top company

Dave was the best sales rep of the 5 I got quotes from, the installation was done a few days after deposit payed, installers were very polite & left the job clean, grid connection not done yet, Space Solar are sorting that now, I'm very happy with this company. Show additional information
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Very professional business

Sales representative very professional answered all my questions , provided written quote on the day and subsequently amended quote when we elected to slightly reduce the number of panels.
Installation team arrived at our rural property at the appointed time and completed task in half a day in very professional manner. Supervisor spent significant time setting up reporting for the system on my computer and again answered all of my questions.

I would certainly recommend the company to other prospective purchasers of solar systems.
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Both the salesperson and the installer could have provided a better explanation of how the Fronius Primo 5kw inverter operates as it now appears that our production is limited to a max of 5.04kw despite the fact that the panels are 6.1 kw. Show additional information
Space Solar didn't give us a fancy brochure like the others but the price was considerably cheaper (although it's hard to compare like-for-like). I had to take the initiative to get some answers as suggested by Solarquotes - particularly once I was getting into the paperwork for the state rebate - but I was content with the information I got. I would have preferred more contact from Space Solar letting me know what the next step was or what was happening etc.

I changed my mind a bit as I did more and more research and my requests for adjusted quotes were attended to with minimal fuss.

Installation proceeded on the day scheduled although the planned layout wouldn't fit. Our friendly installers advised on a change that we were happy with.

I feel like we got a good system for a good price.
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