Space Solar Reviews

Based on 473 reviews

  • 5 star 59
  • 4 star 345
  • 3 star 64
  • 2 star 3
  • 1 star 1

Average Customer Review

  • Value
    4.17
  • System Quality
    4.26
  • Customer Service
    4.24
  • Installation
    4.33

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About Space Solar , Solar Installers

Space Solar
Gold Partner

Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.

Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.

Our NSW office is located at D3/ 101 Rookwood Rd, Yagoona NSW 2199

Our VIC office is located at U3/ 8 Samantha Court, Knoxfield VIC 3180

Space Solar Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The team at Space Solar - particularly Frank in Sales, Matilda in Customer Service, and Peter in Processing are all knowledgeable and very responsive. They provided all the requested information readily and answered all my questions very promptly and comprehensively. This is the reason I chose Space Solar - they weren't going to leave me in the lurch. They also had very competitive pricing and quality products.
Regarding installation, everything went smoothly on the day though the installation team did have some communication issues so it was complicated. For example, to get them to rotate the TV antenna so that birds don't sit on it and defecate on the new solar array. I had to draw a picture so it could be translated to the team on the roof. In addition, the panels were put on a brick patio and leaning against a brick wall, where they could get scratched. Had I known, I would have provided material for them to rest on until installation. Otherwise everything went smoothly and no tiles on the roof were broken.
Regarding another company, it is almost impossible to get hold of them, you need to call on the dot of 8 am to have any chance. It has taken since late December 2018 and my rebate application has only now 20 Feb 2018, been approved.
Space Solar was initially contacted late December and the system was installed 9 January, so wonderful!
Regarding grid connection, that took about a month. It would depend on your electricity supplier. Overall everything is complex and does take time. Make sure you take accurate records because you will get heaps of files required for different purposes.
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Definitely recommend using Space Solar for your solar install. Their before and after service has been great. Show additional information
Very competitive prices, great product variety and very knowledgeable.

My experience with space solar was very positive they were very responsive to our questions, could clearly communicate the technical information in a way that made sense to us because we were quite lost in the beginning due to all the technical information.

We loved the fact that they use in house install teams an the install was clean and completed in a timely manner and they even setup all the wireless applications for us.

Compared to the other companies that were giving us quotes space solar was a very easy choice, It wasn't just about the price but ensuring we were dealing with a reputable company that offered the best after sales service.

Great work and very highly recommended.
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I am fussy and have engineering background so the keen to see how the install stacked up to the initial enquiry experience.

Installed Mon 11 2019. So done this week.
Daniel at space Solar was straight fwd and pragmatic. Provided feedback on questions and install window was accurate.
Kirsty in office provided certs to get provider meter lined up.
The install team of Duon, Albeart and the sorry forgot their third team member name all worked hard and efficiently.
We are in newcastle so they had to treck north and got it all done in the day.

The quality of the install was excellent. They cleaned up, eg. no cut wire pieces left all around, rubbish removed and fired it up
and paired the system before they left (sometimes pairing can take longer). Neat job, panel position optimised on site with discussion and
limitations.

The system is 7.32 kW using solar edge optimised system and 24 x 305 kW trina honeywell panels. Very happy with the quality and the monitoring app that provides excellent insight to the system. The battery compatibility will assist if we go solar car in future. We use 30% of generated power so went for feed in tariff structure to maximise return.
Pay back for this system I judge at 4.5-5 years.
On the 12 Feb it produced 36.5kWhr on first full day and all panels functioning well from start. In fact we exceeded the inverter capacity for 2 hrs of the day by about 5%
based on the shape of the generation curve.

Overall excellent experience and recommend this supplier to anyone.
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Space Solar was fantastic to deal with, there prices were very competitive, they were the first company to respond to my enquiry in a timely manner (literally 30 minutes after we spoke the quote was on my desk) everything discussed was put in writing so there was no guessing on my end as I new exactly what I was buying. The sales person was very knowledgeable even down to the really technical information they new exactly what they were talking about.

One thing that really impressed me is that they didn't try to shove specific products down my throat unlike some of the competitors they were up against as they offer such a wide variety of panels and inverters they were able to spend the time and actually design a system based on my budget and what I needed, they also didn't call me every minute of every day nagging for a sale which I found off putting from the other companies that had quoted me.

The installers are all in-house as well which was a pleasant suprise and turned up on time, in uniform and even had company branding on their vehicles, they were very neat and carefull and did an absolute 5 star job.

I never bother to write reviews normally but the whole experience was so good I felt it's only fair I share my experience with others.

I highly rate space solar and the level of service and detail they offer from the initial contact to the detailed quote, install and follow up never leaving me in dark as I knew exactly what was going on at all times.

I can and will recommend space solar without any hesitation, awesome job and thanks to solar quotes for putting me in touch.
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I got my solar instsalled by space solar later last year and they were recommended by a friend who compared the quotes on your website and went with them. The process from booking to install was flawless. We were updated in between each step, the sales lady, office admin, accounts and installers can not be nicer. Yesterday I noticed that my system had generated 35 kwh and I can not be happier with the result. My retailer Origin on the contrary, was totally hopeless. It took them 4 months to get the meter installed, but they do provide me an online portal to monitor my usage after smart meter in place, and in the past 2 quarters my bills were less than $200/pq. We are a family of 4 adults and 1 baby! I am now doing my research for batteries on solarquotes, and hope there will be some subsidy after election. Show additional information
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Installed today left working installers were pretty good easy to talk to, not sure about the Sungrow monitoring app. Seems to be an on and off app at this stage, installed the owl intuition system, their app seems to work much better than the sungrow app. Show additional information
Provided prompt on site assesment for quotation.
No push telemarketing.
Provided a written quote that was complete and transparent.
Used inhouse employees.
Offered quality value for money mono solar panels and fronius inverter.
On acceptance of quotation I received a welcome pack next steps checklist. This covered important items including preapprovals, STC, EWR and CES.
Arrived on time on agreed date.
Supervisor consulted on location of panels and inverter and suggested improvements.
Completely professional in the assembly and setup process.
Provided all documentation for panels, inverter and design.
The quotation, the installation and subsequent activities were done with a high level of professionalism, diligence and transparence.
The experience was so good I wish I could always purchase this way in other areas.
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Had my system installed 3 weeks ago. Happy with my experience. Tharanga was knowledgeable and responsive to my emails. Installers spent the extra time to put the inverter in my preferred location and did a neat job. Show additional information
Paul from Space Solar came to my place and showed me the panel layouts and position on the roof. I now have the best panels and a good inverter and quiet happy with Paul and Sapce Solar. Thank you to Paul and the two friendly installers who came to my place and did a wonderful job for me.
Farnoush
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The system was installed mid December but we are still waiting for Origin energy to install a new meter so it cannot be used. Obviously we are not happy with that side of the installation. We cannot comment on the quality of the system but cannot return this survey until we do.

Supplier Reply

Hi David,
The meter replacement is subject to your retailer's arrangement, but it seems you have been waiting too long to have meter replaced. However unfortunately solar installation companies like us have no control of this part of work as now retailers owns meter. You might call your retailers to complain. Or check this link from Australia Energy Regulator for more information about what you can do: https://www.aer.gov.au/consumers/my-energy-service/smart-meters
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Company is fantastic to deal with, Daniel Byrne was very knowledgeable, polite and easy to deal with. There was no pressure or hard sell just honest straightforward easy to understand answers in what was otherwise a bit of a minefield for us.

The install team was incredible, fast and efficient, didn't leave a mess and did a very neat job.

Overall I rate space solar very highly and would not hesitate in recommending them to anyone including our friends and family which I already have.

Five star experience.
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Made it easy. Initial contact with Reece was excellent as no-nonsense, informative and very knowledgeable and responsive. Installation crew were very friendly, quick and did a great job. They even showed up on a 36 degree day on a Saturday to do the job so am very impressed with this company. Also accounts staff very flexible and told them I couldn't pay on the day as weekend and gave me ample time to pay fully. Overall, very happy about system which is performing better than expected and have recommended to a friend. Show additional information
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Installers couldn't speak English. Really difficult experience, had to use google translate.

Was promised early January install, and was a proviso of me signing up. Ended up being late January, cost me time and further money.

No real training around how to use the system. No real support around the rebate process (ie getting the system verified for a CES).

Incredibly unhappy experience.
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Location: NSW, North West Suburbs

Initial quotes:
From using the solar quotes site I was provided in quick succession 3 quotes, two of which were narrowed down.
Rationale: The third quote, was; 3 times the price that the other two had quoted on. In fact, the x3 price jump was for an identical system that was in one of the other two. Which we found astounding.

Last two:
One was discounted due to the nature of the business' operation. Refusing to offer a certificate of currency for insurance purposes and stating affiliation with solar energy bodies and moreover suppliers that I found to be 100% false.

The decision:
Apart and discounting from the above I would have chosen our supplier, Space Solar for many reasons. I'll try and break them down below.

Interaction:
From the very first phone call, Mr Daniel Farias (Business development manager, Space Solar) was open, honest and spoke in a manner that puts one at ease. We had done some research, of course; as pertains to such a large purchase but he took the time to listen to what 'ideas' we had and formulated a plan.
Planning:
We are fortunate not to have what I would deem a terribly hard installation site but every care and consideration was planned. End to end, Daniel owned the process. Very refreshing.
Equipment:
The equipment chosen was not that of a sales person stating "this is what you need" but rather "I think this will work best for you". We now have a system with no burden of initial outlay in the diminishing returns scenario.
No Pressure:
As mentioned above, I am wont to do some research, so when a differing inverter was proposed I was afforded the time to do so, research and then reply with acceptance or not. There was no hard sell, just good manners.
Installation:
It could not of gone smoother. The engineers arrived when they said they would, they survived working in horrid heat conditions and just kept on going. I had one very strict stipulation that the inverter was placed in a certain location, granted; it was hard work to make it happen. But they did.
Quality:
I have had a look at the installation (roof) and it is just perfect. Everything is aligned, all bolts are tensioned "just so" and there is zero damage.
Handover:
I was provided an overview of how the system works, documentation and even an excellent diagram of how it is all plugged together. The engineer took me through the mobile application for monitoring also.

I am not one for leaving reviews, in fact this may be my first ever. But I see the community here shares and I benefited from it. So I hope and trust that my review places some infomation that you can use in your solar journey.

The greatest review I can give in a simple summary is as thus:
I recommend Space Solar to my own family.
I genuinely look forward to them installing my batteries.
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Installers were very nice, left site clean and tidy.
Having a little issue with the inverter it stop working on Monday morning, emailed Space Solar technical and they are coming today or tomorrow to look at it.
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The salesman is very patient and answer all my questions to my satisfaction. The installer did a great job. The solar system is running well so far. The office workers were also very efficient.So far very happy with this company. Although the price is reasonable. Highly recommended to others. To get a good solar system, you have to spend over $5,000 plus. Never get a system under $4,500.Thanks to Finn Peacock for his valuable website. It has been most helpful. John Show additional information
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Other companies either assumed I would just go with them or showed little interest. Show additional information
Have had a great experience with Space Solar. There was a wait time for the installation, several weeks however, I was informed of this due to high demand and the time of the year. I had several quotes and found Space Solar to be comparable to most. The company is great to deal with and Reece (Sales Rep) was excellent in his service as I had many questions and he not only answered all of them but in a short time frame as well.

The installers arrived on time and finished slightly earlier than expected. They friendly and helped with the mobile application and WiFi setup of the Inverter. You can see why these guys are in the top 5 rated installers on Solar Quotes.
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The response was the fastest and best thought through.
It was a VERY competitive price, but all the equipment (Sungrow inverter and Suntech panels) was approved by Solar Quotes which provided a level of confidence.
I was happy with the installation.
Still waiting for AGL to confirm their deal.
Seems to be working well after 3+ weeks.
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The installers broke several roof tiles but did silicone them back together. Not sure if there were any more that I could not see. The instruction on how to use the website was very brief and not very helpful. The inverter was installed in a place where I cannot read the serial number etc on the registration plate on the side of the inverter. Show additional information
Frank Gao was my consultant. He has been very patient and honest with me on pricing, pro and con, what are my best options. I got the pricing formula which allow me to look at price impact on different panels and inverters, plus 3 examples of system with lower price system, more expensive system. My site has complicated roof line and tree shading.
At the end, I am down to Space Solar and another company. He has not talked down the other competitor which offer a SolarEdge system which I respect his integrity. Space solar probably is not the cheapest. The other company is a bit cheaper ~5-10%. At the end I choose Space Solar mainly of my experiences with the consultant. Installation time, is within a week from down payment on a Sunday. (I think they have a vacant slot for some reason) The guys are still installing the system now.
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Even though it was a miserable day, we had to ask them to replace a tile they broke with a spare one we had here. They were just going to solastic it up. Show additional information
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Thank you SolarQuotes for your professional service and expert advice in making the task of sourcing reputable solar installers so much easier. I was initially stumped on where I should start but spoke to an electrical/solar researcher/engineer at the university I work at, who referred me to your website. It removed a lot of uncertainty and we were confident that our requirements would be met by a reputable tier 1 provider/installer; ones that had been tried and tested through your service. I have already referred friends and family to your webpage and will continue to do so. We were extremely happy with the advice, service and installation from our provider, who was able to install our system 2 weeks after the initial quote. Your regular updates and information via email are also very much appreciated and I have become very confident in sharing the knowledge I have gained from your service, with others. Keep up the great work and thank you again Finn and SolarQuotes Team! Show additional information
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Installation crew arrived at the the time noted.
Installation completed in same day and crew tidied up after installation.
Given a quick run down on how system operates and how associated Enlighten app works.
Only disappointing aspect was when panels were installed there was very little distance to edge of roof making access to clean gutters and panels dangerous. did not realise that would be the case or would have adjusted the location of the panels.
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Great sales person, Alison. Andy and his team of installers were fantastic. Efficient, quiet, polite very hard workers. Watching the clouds they didn't stop until the install was finished. Not connected to the grid yet but system seems to be working very well. Very happy. Show additional information
Extremely competitive quote for a system we requested and no problems in supplying what we asked for. Show additional information
I'm pleased to say that space solar was a pleasure to deal with & the installers were excellent when they were finished, the system was explained, software was installed on my computer and there was no mess left. I highly recommend this company Show additional information
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Space Solar did a very good job by being prompt and thorough in performing the job and we are happy with them. We are still awaiting our electricity supplier (Origin) to connect a new meter. Thanks again for your help.
Helen
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Space Solar were the most helpful in:
- addressing our (many) questions during the quotation process
- explaining what was (or wasn't) technically feasible/advisable - e.g. in terms of array configuration
- adapting their proposal to various concerns (e.g. shadowing) that we identified
- highly transparent with their pricing model/formula.

In retrospect, however, a site visit as part of the quotation process would have been advisable, as there were unplanned changes to the system on installation day. We understand that site visits as part of quotation would add to their general business costs.

In the end we are happy with the system as installed - although with slightly south facing panels we suspect that the mid-winter performance will be very poor (the upside is that it's particularly good in mid-summer - e.g. best performance so far is 45kWh in a day).
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The guys who installed were not great. Small details in their workmanship were well below expectations. They didn't communicate well with me and were so rushed for time that they did not even brief me on the system they had installed and how i could work with it. As such I am left having to google many questions.
Also, I think there is a fault in my system. It constantly and very regularly cuts out and resets itself (several times over the space of minutes).
On a positive, the sales guy was excellent. Time will tell if his after sales are as good as his pre sales.
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