Space Solar Reviews

Based on 439 ratings Aus Ranking

  • 5 star 79
  • 4 star 306
  • 3 star 52
  • 2 star 1
  • 1 star 1

Average Customer Review

  • Value
    4.23
  • System Quality
    4.36
  • Customer Service
    4.31
  • Installation
    4.47

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About Space Solar, Solar Installers

Space Solar
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 239987C Space Solar Service Pty Ltd 
verified

Estimated pricing for system: $3,799 - $8,314 depending on hardware choice ( how is this calculated? )

Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.

Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.

In NSW Space Solar operates under ABN 18 149 515 775, Space Solar Service Pty Ltd,  ACN 149 515 775.

In VIC Space Solar operates under Community Energy Group Pty Ltd and you can find their reviews here.

Space Solar Solar Reviews

Good install. Poor service

Great install. Polite, punctual. Neat and tidy.
Unfortunately they partially set up the app but cited system down and would call me the next day to finish it with me. No call. I called next few days for help and emailed for 2 weeks. Got labeled annoying. They entered my email incorrectly and inverter company fixed it. Thanks for nothing space solar. Inverter is 7foot up and I need the app to check if it's even working.
I was also told no extra metering costs and had to pay extra for another smart meter.
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Alison, the sales person was fantastic and was happy to answer all my stupid questions and was not pushy just to get a sale
We only had the system installed 6 days ago so I can't comment on the performance over time but so far our 6.6kw system with 22 panels and a 5kw inverter has generated a total yield of 159kWh with 3 overcast days included. On one of the days we reached 39.9
Space Solar were good to work with and from signing up to installation it was only 3 weeks (1 week we were unavailable due to holidays) so were very happy with the timeframe.
Thanks to Solar quotes for putting me in touch with Space Solar.
We ended up with 6 quotes and while Space Solar wasn't the cheapest they listened to what we wanted, quoted on a system that suited our requirements and unlike a lot of other companies, have their own installers.
I would recommend Space Solar to anyone looking at installing Solar.
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Space Solar Review

Salesman stayed in contact, was happy to negotiate to offer the best deal in regards to product and price. The office wasn't great in contacting me regarding the installation and in the end I had to call them to find out when it was happening. Installation went ahead smoothly after that. Show additional information

Great experience with installation

Installers were punctual. Customized installation to site requirements. Listened to customers. Courteous and very helpful. Show additional information
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Great service AAA++

Great service from Quotation to execution. Would highly recommend to any one. Show additional information

Great all round experience

Salesman friendly and knowledgeable, quoted current special and it fitted our requirements. All aspects of the install went as set out by the salesman. Team turned up on time as scheduled, work done efficiently, neatly and cleanly. Show additional information

Extremely Happy and Satisfied with Quotation and Installation Process

Quoting process was prompt , accurate , knowledgeable and not pushy which was refreshing.
Installation was punctual , without delays , polite and cleaned after themselves once finished.
Grid connection can not comment at this stage as it has not happened as yet.
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Generally very happy

Overall we were very happy with Space Solar and the system they have installed for us. Their customer service is excellent and the couple of minor issues we had were dealt with promptly and courteously, you can't ask for much more than that. If you go with Space Solar my only suggestion is to make sure the panels are clean when they leave the site. Ours were filthy and I had to spend some time on the roof cleaning them. Also, if you go with Enphase microinverters and you have an off-peak hot water system, I recommend that you request that the monitoring system by set up to monitor ALL of your electricity usage, including the off-peak. Ours was not and I was told that I was the first person to have requested it so Enphase wasn't sure if it would work. One of the great advantages of the Enphase system is the excellent monitoring it offers but it will be most useful to you if it monitors all you consumption as well as your production. But the monitoring situation was an Ephase issue, not a Space Solar one. I highly recommend Space Solar. They are not the cheapest installers around nor the most expensive but they offer good quality equipment at a fair price and they don't use sub-contractors so, if there's an issue, there should be no disputes about who's responsible for fixing it. Show additional information

Great installlation

Smooth installation from initial email to final install.
No sales pressure from Daniel as he explained the entire process. Gave great advice when choosing solar plans with energy providers.
Installation was tidy/clean. Technicians explained the details regarding panels, inverter and monitoring.
Now waiting on digital smart meter install.
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Great installation but let down by after sales lack of service

Everything was great, the installation was glitch free, but really let down by the after sales service. Seriously, 3 weeks and 3 phone calls to get meter change docs sent to my retailer. Show additional information

Very efficient sales, service and installation

All good - the system was on my roof producing power within a couple of weeks of me first requesting quotes through SolarQuotes. Sales (Daniel) was super efficient - quoted same day from a satellite photo, responded to calls and emails within a day. The installers put 27 panels and microinverters up in one day, and worked hard to optimise placement on some tricky parts of the roof. The pricing was very good - perhaps not the most premium panels (Trina), but good value for money. Show additional information

Great value for money!

Salesperson was great, one hiccup with the install date but was sorted out. Good install team happy with the job done. Show additional information

Solar Space Southern Tablelands NSW

Solar Space installers did a great job in a timely manner and in less than ideal circumstances. The rep made sound suggestions as to options. I would do the project again with Solar Space and recommend them. Show additional information

Great all round service

Sales rep came to our house, inspected site, recommended system size and panel placement and explained the quality of all parts of installation (not just panels and inverter) and explained why they are used. We were very impressed with his visit. Other suppliers just used internet to view dwelling and emailed quote.
Installers very very polite, punctual and professional. After installing they explained operation and demonstrated shutdown procedure, cleaned up when completed and explained what happened next.
Supplier notified energy supplier of installation and requested them to install meter
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Effortless and easy

Alison was the Solar consultant and she was punctual, friendly but also professional at the same time and not pushy.
The installation was painless. The installers were very polite, punctual and tidy. After the installation there was nothing left behind to even indicate that they had been there working.
They advised me that they had contacted Origin who would contact me about the new grid connection, however that hasn’t happened yet (2weeks).
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Quick and efficient.

Everything was organised well and was also expedited as I was leaving overseas for a trip. So a job well done. Show additional information

Great company to deal with, great price

Nice sales staff, straightforward and honest and offered a great price. Very good installation team, on time, clean, polite and worked hard to get everything working. Overall very happy with them so far. Show additional information

Good service and good installation

Things moved fast and without issues. The initial contact person was helpful by answering all of my questions (and there were a lot) and providing different setups and configurations. The installation team arrived on schedule, moved fast and did a good job overall. After the installation I rang them with a few more questions and they were answered fast. Show additional information

Great installers

Very good to deal with felt comfortable with sales and installers Show additional information

Quick and easy and an informative installer

Was contacted very quickly, received the quote same day. Installed in half a day, no mess, polite, demonstrated how to read the inverter. Only installed last Friday. Just waiting for orgin to upgrade my meter. Space solar is organizing it all for me. Show additional information

Value for money

It’s been about a month that I have installed the solar.
So far everything is good,
I’m happy with their service.
I’ll update my review if anything goes wrong
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Fantastic Experience

Fantastic Experience, very knowledgeable and made things very easy to understand for someone who knew very little going in.

Having their own in house install team and no sub contractors was huge bonus as well, price was very competitive for a great quality system (Fronius inverter and Trina panels) .

Install was clean and neat, sales process was seamless and after sales service with my follow up questions was hassle free.

Overall experience was great and have already started recommending to friends and family.

Fantastic professional company to deal with.
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Space Solar are Fantastic.

After many months of researching and shopping around I found Space Solar. Price was very good and the quality of the System and panels is excellent. Installation was efficient and hassle free. Everything was set up for me including the smart meter and system is working great.
Couldn’t recommend them highly enough.
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Very good service

Daniel was very professional and easy to deal with. The installation was done smoothly. The installers attended our property on time and cleaned up after their installation.
We're very happy with the service. We chose a Fronius Primo inverter and Canadian solar panels. We had some problem with registering the extended warranty with Fronius and had the run around by Fronius, however, Daniel had helped us with such register.
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Everything went well with no problems

They got back to me very quickly with a quote and answered my multiple question patiently with and adjusted the quote a few times for my various options.
The installers turned up on time, installed it efficiently, gave me the bardic information and went through it with me and tidied up afterwards. I have had some follow up question which were all answered to my satisfaction and I am now watching my meter run backwards
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Efficient and professional

The sales process was transparent and friendly. The installation was on time. efficient and undertaken by hardworking and friendly workers. The company did help organise the grid connection Show additional information

Better bang for our buck with Space Solar

Our sales contact at Space Solar was friendly and professional and attentive to our requirements. We ended up being able to afford a much larger system than we were expecting and are very happy with the results we are seeing (so far we have had the system in place for four days). Where everyone else was quoting 6.6kW systems or smaller, Space Solar was able to come in cheaper with a 24 panel East/West config, taking us to 7.56kW with a 6kW inverter.
Installation was completed in a day - and looks fantastic sitting on the roof. The installers took care of everything and made sure we understood how the system was connected and how to gain access to the monitoring software so we can keep an eye on production and consumption. I'd highly recommend Space Solar.
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You get what you pay for

Daniel was very helpful. He helped get the panel size, number and panel type right. They weren’t the cheapest but came in highly recommended.

The quoting process, the installation and everything in between went without a hitch. The CCEW took over more than 7 days to issue.

I would recommend them.
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Supplier able to deliver exactly the system I was looking for

Space Solar was able to sell me the system I wanted to install. Everybody I dealt with seemed to be competent and eager to do a good job. Show additional information
Thank you SolarQuotes for your professional service and expert advice in making the task of sourcing reputable solar installers so much easier. I was initially stumped on where I should start but spoke to an electrical/solar researcher/engineer at the university I work at, who referred me to your website. It removed a lot of uncertainty and we were confident that our requirements would be met by a reputable tier 1 provider/installer; ones that had been tried and tested through your service. I have already referred friends and family to your webpage and will continue to do so. We were extremely happy with the advice, service and installation from our provider, who was able to install our system 2 weeks after the initial quote. Your regular updates and information via email are also very much appreciated and I have become very confident in sharing the knowledge I have gained from your service, with others. Keep up the great work and thank you again Finn and SolarQuotes Team! Show additional information

A wonderful experience

I went through years of trying to find the right company to install panels on my roof. I have an old terrace house with access issues and the panels had to be laddered up two stories.

Most companies looked and decided against but I found Space Solar by looking at the top ten list on Solar Quotes and I am so pleased I did. They gave me a realistic quote on a quality set of panels and they have their own staff, which meant I not only received a guarantee that they would do it for the quoted price but seamless customer service. In the end it all happened in a couple of weeks from signing the quote and the system is working perfectly. They are a little more expensive than many of the other quotes but I could not be happier with the result.
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Installation crew arrived at the the time noted.
Installation completed in same day and crew tidied up after installation.
Given a quick run down on how system operates and how associated Enlighten app works.
Only disappointing aspect was when panels were installed there was very little distance to edge of roof making access to clean gutters and panels dangerous. did not realise that would be the case or would have adjusted the location of the panels.
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Great sales person, Alison. Andy and his team of installers were fantastic. Efficient, quiet, polite very hard workers. Watching the clouds they didn’t stop until the install was finished. Not connected to the grid yet but system seems to be working very well. Very happy. Show additional information
Installation went smoothly system tested worked as it was supposed to, now waiting on net feed in meter to complete the process. Show additional information

Excellent sales service

We decided to go with Space Solar as they were the best in terms of value and the service they procided during the whole sales process. We are getting the system installed this week so I can't yet comment on the installation etc... Show additional information

Space Solar A1

Can’t not recommend Space Solar Enough. Allison of South coast solar was a pleasure to deal with. Her knowledge and expertise was outstanding. Answered all questions I had.
The two installers on the day were exceptional , second to none. Efficient quality workmanship.
I throughly recommend Space Solar.
Dragan.
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The guy who did the quote doesn't seem to know how the system works which i was most annoyed about.
He had 3 sets of panels but when the installation guys arrived they said they could only have 2 feeds to the inverter.
One would imagine the person designing the system would at least know how it works!
We ended up with 6 panels North and 18 west instead of 6 East 8 North and 10 West.
It obviously would have given us better performance with the original lay out.
He did say that if we weren't happy they would refund the deposit.
Just a very poor show of not knowing the system and doing quotes.
The installation guys I found to be excellent.
Regards,
Len
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Great Installer and System

Very happy with my solar panel system and installation. Happened very quickly and the ongoing monitoring gives me peace of mind that it is all working as it should. Show additional information

David. NSW

Very happy with Steve our sales rep very knowledgeable and punctual good to deal with
Installation team polite tidy punctual very helpful with phone app
Customer service also very good have sent through grid connection paperwork all filled out only had to sign and return
Overall so far very happy with service provided
Would recommend getting yore from Space Solar
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We had a 3.6kW system installed for between $3k and $4k.

The installation took 4 hours and all went extremely smoothly. We were fortunate that the day selected was the only dry day in a very wet week
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Fantastic Installer!! Very Happy!

Just had my solar system installed yesterday, so too early to comment on reliability and support,.. but I can comment on sales, payment and installation process.

Sales process was pretty good, Daniel was straight to the best price he could do... not a cent reduction but still the best price out of the quotes I got... he was also the only one who actually visited our property before giving a quote, he provided a great support on email, sms and phone all along and helped to arrange a super fast installation.

The installers (Sean and two colleagues) were legendary, expert, fast, flexible, efficient... couldn't ask for more and to be honest didn't expect that level of service, Sean gave me the option to install the inverter either outdoor close to meter box or inside the garage, I went with indoor. Staff in office are also very friendly...

Super happy with Space Solar and highly recommend them :)
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Great Installers

Quoting process was good; speed of installation from acceptance of quote very good; knowledge of installers was very good; quality of installation was very good. Show additional information

Quality installation

The process from end to end was easy with good reliable supplier. Show additional information
Space Solar were very responsive in all phases of this installation. Daniel was happy to look at multiple options during the quoting phase and then gave us time to consider what we wanted. Once we signed up, the installation process was handled very well and the application / installation booking / actual installation all ran like clockwork, without us having to chase anyone.

On the day, the installation team were great, they listened to what we wanted with respect to panel & inverter placement and made it all work as we wanted. They left the site neat and tidy and it looks very professional.

There was a small hitch at the end of the install process, getting the inverter to talk to the internet, and they persisted well past what I’d expected on the day to get us going (and the problem was found to be the firewall settings on my router, and nothing to do with their installation).
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Good price - excellent installers

Quoting process was friendly and efficient
Installation was very professional & efficient, despite it being a challenging site
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It has been difficult for a non-technical person to get my head around this whole solar thing and ensure we got the best system for our needs. So thanks for all the info on your website - it was really useful. Now I just have to research the off peak hot water situation. Another headache coming on. Show additional information
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