Space Solar Reviews

Based on 449 ratings Aus Ranking

  • 5 star 83
  • 4 star 310
  • 3 star 54
  • 2 star 1
  • 1 star 1

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Space Solar, Solar Installers

Space Solar
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 239987C Space Solar Service Pty Ltd 

Estimated pricing for system: $3,799 - $8,314 depending on hardware choice and installation difficulty ( how is this calculated? )

Space Solar is a full-service renewable energy company that provides customised designs, sales and installations of high quality solar systems. Our Solar Energy Team has successfully installed thousands of solar systems for residential and commercial clients.

Our goal is to provide and deliver a positive experience for all our customers, from the initial contact through to post installation. We are committed to delivering our solar products and services on time and on budget with complete customer service satisfaction.

In NSW Space Solar operates under ABN 18 149 515 775, Space Solar Service Pty Ltd,  ACN 149 515 775.

In VIC Space Solar operates under Community Energy Group Pty Ltd and you can find their reviews here.

Space Solar Solar Reviews

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Excellent to deal with

Everything was easy. Unlike some suppliers, Space Solar had their salesperson come to visit to check out the roof and discuss layout and number of the panels, take photos of roof and possible siting of the inverter. We were adding to our exisiting 2.2Kw system so already had 10 panels on roof and an inverter. Now we were putting on 18 panels for another 5.5Kw and a second inverter. These had to be located so shadow from a NBN satellite dish wouldn't cast shadows on them.
The installation was done efficiently by 3 of their staff in one day. They set up the wifi smart meter before leaving.
We were concerned that the system kept on cutting out as production went upwards so they sent their technician to check it out. On switching off the system he found that our supply from the transformer (we're rural so have a transformer on a pole near the house) was way too high and thus preventing our solar system from feeding in all of its production to the grid.
This problem was solved when we contacted another electrical company who sent their technicians to adjust the transformer and now our solar system works like magic feeding in heaps of electricity to the grid and more than covering the entire costs of electricity used and line rental.
So we are extremely satisfied with it and with Space Solar. Thank you to the Space Solar people from the telephonists to the salesperson, the installing men and the technician. They were all excellent people to deal with.
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Prompt response from Sales and Installation team!

Daniel who provided us the quote was very helpful and passionate about solar. We ended up buying a larger system (15kw) than initially planned as we were told that our roof was ideal in orientation and pitch. May be useful when we get an electric car in future.
Installation team came as scheduled and completed the job on the same day. They also promptly fixed a mistake on the solar structure as soon as we informed them. We found Michael very competent and he came back on the day our service provider came to install the smart meter to commission the system.
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Installation aborted at last minute due to poor planning

I paid deposit and installers turned up on time only to say that they couldn't go ahead due to not having the right brackets but I got the impression there was a more serious issue behind the scenes. This installer may be in financial difficulties, their main number is never answered. I got hold of one of their sales people via a mobile number and he has twice promised that my deposit would be refunded but I am still waiting.

Supplier Reply

Hi Tim, sorry we are not able to proceed with the installation on your house. As explained, the installers found on the day that the structure beams of your house is wider than usual house -- interval of beams is1.5 meters while usual house will be 1 -1.2 meters. The rails are to mount onto the beams, in the case, the interval of rails is wider than installation guidelines and makes support structure for panels not secure enough. We had to cancel the install for this reason. We contacted you the next day to explain this and request your bank information to refund you. We are sorry due to our accounts staff was on leave so it did not happen on the next 2 days when you provided your bank details.
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Great experience with space solar. Very professional company. Installers are great guys and do a top class job. Show additional information
Excellent sales service and prompt and efficient installation. The system works well but it is early days, not quite a month since installation (installed 28/2/2019 today 21/03/2019) The meter has not been configured as yet so it is not known how it is going to work when the system starts feeding into the grid. It is a pity the installer is not involved in the configuration of the system to feed back into the grid and this is left to the owner.
Finally, It is difficult for a lay person to assess "value for money" given the quotes were very close.

I would be happy to amplify any of the above personally.
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Very happy! Big savings already

Had space solar install a 5 kw system in Sept this year and could not be happier with the service and product. The staff involved through the different stages (quoting, installing, post installation) were all very informative and helpful. And best of all our electricity bill has since been cut in half! This was the biggest system that would fit in our roof but has still made a big impact on our electricity bill. We have a pool, several aircon units and floor heating so our bill is usually massive. I would highly recommend this company Show additional information

Lovely sales person. Argumentative installers

Sales was excellent. Installers said inverter had to go next to meter box(in full sun) but having read all your information made them put it in shelter as discussed with sales person. Apart from that small hiccup, it's seems great Show additional information
I wouldn't recommend our first quote to anyone. Sales person was trying to use push tactics on me, and also blamed me for stating my address (which I know perfectly well) wrong. Space Solar was selling the types of equipment I had in mind anyway, and the price was okay, so I went with them. Service was good and swift, and I would recommend them to other customers as well. Soltek gave variety of different equipment at different price levels, which is good, but yet, I found the best package and deal with Space Solar this time. Thanks Finn for your help in this process, well appreciated! Show additional information

Stress free process

The salesman was excellent, patient with all my novice questions, very very helpful.
The installation went well, the crew were polite and answered our questions and re discussed positioning of panels.
The customer service after was prompt, with emails and yes they organised grid connection afterwards.

The only mild negatives were that I was told to allow 2 weeks after I paid deposit for someone to call to organise installation after a month I called and the lady was apologetic and organised installation ( this didn’t really worry us but maybe if you were impatient you could ring on day 14).
Also I was under the impression that I could have my panels on 3 sides but it was only 2 and we had a flat north facing roof that needed tilt brackets if we went with that, the crew did not have these with them but did offer to drive back to Sydney to get them if that’s what we wanted to do, we decided to go with East and West.

I would HIGHLY recommend Space solar. Very happy.
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Great product knowledge, clear options on multiple quotes

Sales process was painless and no pressure exerted to close the sale Show additional information

Very Happy.

Very satisfied with the quotation and installation process , they were polite punctual and the working of the system explained thoroughly and extremely happy with the system to date. Show additional information

Diligent salesman.

Peter Orlovic was wonderful to deal with. He listened to what I had to say, and was happy to sell me the system that I believed was appropriate to our needs and budget. He kept in touch at all stages of the process and answered all my questions. The installers were prompt and efficient, polite, and flexible when I changed my mind about one component.. Show additional information

Professional installation

A note that my new system's size was 14.2 kW, not 10 kW - the dropdown box wouldn't let me choose the right system size.
14.2 kW with 3-phase microinverters for $14,700 in Sydney.

I did all my research in advance, so I knew what I wanted and everything went smoothly - Space Solar's sales/quoting process was clear and easy to understand, with the company supplying just what I wanted - good quality, value-for-money panels paired with Enphase microinverters. I ended up with 43 Trina Honey DD06M.08(II) half-cell 330W panels along with Enphase iQ7+ 3-phase microinverters for all of them, for a 14.2 kW system at a price that was better than the other two installers quoting for the business (I originally asked for a quote for 13.3 kW, but the price was better than I expected ($14,000), so I upsized up until I hit my $15K budget including the $300 for Enlighten Manager access, which I will pay for and activate later). Installation was smooth, well done and efficient. The company contacted our energy retailer, AGL, to get our meters replaced with smart meters, and sure enough (as I had seen from others' stories), AGL took more than a month to get it done, taking one week to reply to the email request before starting the timer for the 15 business days that they must legally get it done in - very dirty and legally questionable. Anyway, that's AGL's mess, not Space Solar's. Space Solar was great, with my only complaint being that it took several follow ups to get them to create the panel level monitoring diagram in Enphase's MyEnlighten monitoring software. They finally did it, but I would have preferred that they were on top of this without me prompting them. Otherwise, highly recommended.
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Good install. Poor service

Great install. Polite, punctual. Neat and tidy.
Unfortunately they partially set up the app but cited system down and would call me the next day to finish it with me. No call. I called next few days for help and emailed for 2 weeks. Got labeled annoying. They entered my email incorrectly and inverter company fixed it. Thanks for nothing space solar. Inverter is 7foot up and I need the app to check if it's even working.
I was also told no extra metering costs and had to pay extra for another smart meter.
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Alison, the sales person was fantastic and was happy to answer all my stupid questions and was not pushy just to get a sale
We only had the system installed 6 days ago so I can't comment on the performance over time but so far our 6.6kw system with 22 panels and a 5kw inverter has generated a total yield of 159kWh with 3 overcast days included. On one of the days we reached 39.9
Space Solar were good to work with and from signing up to installation it was only 3 weeks (1 week we were unavailable due to holidays) so were very happy with the timeframe.
Thanks to Solar quotes for putting me in touch with Space Solar.
We ended up with 6 quotes and while Space Solar wasn't the cheapest they listened to what we wanted, quoted on a system that suited our requirements and unlike a lot of other companies, have their own installers.
I would recommend Space Solar to anyone looking at installing Solar.
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Space Solar Review

Salesman stayed in contact, was happy to negotiate to offer the best deal in regards to product and price. The office wasn't great in contacting me regarding the installation and in the end I had to call them to find out when it was happening. Installation went ahead smoothly after that. Show additional information

Great experience with installation

Installers were punctual. Customized installation to site requirements. Listened to customers. Courteous and very helpful. Show additional information
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Great service AAA++

Great service from Quotation to execution. Would highly recommend to any one. Show additional information

Great all round experience

Salesman friendly and knowledgeable, quoted current special and it fitted our requirements. All aspects of the install went as set out by the salesman. Team turned up on time as scheduled, work done efficiently, neatly and cleanly. Show additional information

Extremely Happy and Satisfied with Quotation and Installation Process

Quoting process was prompt , accurate , knowledgeable and not pushy which was refreshing.
Installation was punctual , without delays , polite and cleaned after themselves once finished.
Grid connection can not comment at this stage as it has not happened as yet.
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Generally very happy

Overall we were very happy with Space Solar and the system they have installed for us. Their customer service is excellent and the couple of minor issues we had were dealt with promptly and courteously, you can't ask for much more than that. If you go with Space Solar my only suggestion is to make sure the panels are clean when they leave the site. Ours were filthy and I had to spend some time on the roof cleaning them. Also, if you go with Enphase microinverters and you have an off-peak hot water system, I recommend that you request that the monitoring system by set up to monitor ALL of your electricity usage, including the off-peak. Ours was not and I was told that I was the first person to have requested it so Enphase wasn't sure if it would work. One of the great advantages of the Enphase system is the excellent monitoring it offers but it will be most useful to you if it monitors all you consumption as well as your production. But the monitoring situation was an Ephase issue, not a Space Solar one. I highly recommend Space Solar. They are not the cheapest installers around nor the most expensive but they offer good quality equipment at a fair price and they don't use sub-contractors so, if there's an issue, there should be no disputes about who's responsible for fixing it. Show additional information

Great installlation

Smooth installation from initial email to final install.
No sales pressure from Daniel as he explained the entire process. Gave great advice when choosing solar plans with energy providers.
Installation was tidy/clean. Technicians explained the details regarding panels, inverter and monitoring.
Now waiting on digital smart meter install.
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Great installation but let down by after sales lack of service

Everything was great, the installation was glitch free, but really let down by the after sales service. Seriously, 3 weeks and 3 phone calls to get meter change docs sent to my retailer. Show additional information

Very efficient sales, service and installation

All good - the system was on my roof producing power within a couple of weeks of me first requesting quotes through SolarQuotes. Sales (Daniel) was super efficient - quoted same day from a satellite photo, responded to calls and emails within a day. The installers put 27 panels and microinverters up in one day, and worked hard to optimise placement on some tricky parts of the roof. The pricing was very good - perhaps not the most premium panels (Trina), but good value for money. Show additional information

Great value for money!

Salesperson was great, one hiccup with the install date but was sorted out. Good install team happy with the job done. Show additional information

Solar Space Southern Tablelands NSW

Solar Space installers did a great job in a timely manner and in less than ideal circumstances. The rep made sound suggestions as to options. I would do the project again with Solar Space and recommend them. Show additional information

Great all round service

Sales rep came to our house, inspected site, recommended system size and panel placement and explained the quality of all parts of installation (not just panels and inverter) and explained why they are used. We were very impressed with his visit. Other suppliers just used internet to view dwelling and emailed quote.
Installers very very polite, punctual and professional. After installing they explained operation and demonstrated shutdown procedure, cleaned up when completed and explained what happened next.
Supplier notified energy supplier of installation and requested them to install meter
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Effortless and easy

Alison was the Solar consultant and she was punctual, friendly but also professional at the same time and not pushy.
The installation was painless. The installers were very polite, punctual and tidy. After the installation there was nothing left behind to even indicate that they had been there working.
They advised me that they had contacted Origin who would contact me about the new grid connection, however that hasn’t happened yet (2weeks).
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Quick and efficient.

Everything was organised well and was also expedited as I was leaving overseas for a trip. So a job well done. Show additional information

Great company to deal with, great price

Nice sales staff, straightforward and honest and offered a great price. Very good installation team, on time, clean, polite and worked hard to get everything working. Overall very happy with them so far. Show additional information

Good service and good installation

Things moved fast and without issues. The initial contact person was helpful by answering all of my questions (and there were a lot) and providing different setups and configurations. The installation team arrived on schedule, moved fast and did a good job overall. After the installation I rang them with a few more questions and they were answered fast. Show additional information

Great installers

Very good to deal with felt comfortable with sales and installers Show additional information

Quick and easy and an informative installer

Was contacted very quickly, received the quote same day. Installed in half a day, no mess, polite, demonstrated how to read the inverter. Only installed last Friday. Just waiting for orgin to upgrade my meter. Space solar is organizing it all for me. Show additional information

Value for money

It’s been about a month that I have installed the solar.
So far everything is good,
I’m happy with their service.
I’ll update my review if anything goes wrong
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Fantastic Experience

Fantastic Experience, very knowledgeable and made things very easy to understand for someone who knew very little going in.

Having their own in house install team and no sub contractors was huge bonus as well, price was very competitive for a great quality system (Fronius inverter and Trina panels) .

Install was clean and neat, sales process was seamless and after sales service with my follow up questions was hassle free.

Overall experience was great and have already started recommending to friends and family.

Fantastic professional company to deal with.
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Space Solar are Fantastic.

After many months of researching and shopping around I found Space Solar. Price was very good and the quality of the System and panels is excellent. Installation was efficient and hassle free. Everything was set up for me including the smart meter and system is working great.
Couldn’t recommend them highly enough.
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Very good service

Daniel was very professional and easy to deal with. The installation was done smoothly. The installers attended our property on time and cleaned up after their installation.
We're very happy with the service. We chose a Fronius Primo inverter and Canadian solar panels. We had some problem with registering the extended warranty with Fronius and had the run around by Fronius, however, Daniel had helped us with such register.
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Everything went well with no problems

They got back to me very quickly with a quote and answered my multiple question patiently with and adjusted the quote a few times for my various options.
The installers turned up on time, installed it efficiently, gave me the bardic information and went through it with me and tidied up afterwards. I have had some follow up question which were all answered to my satisfaction and I am now watching my meter run backwards
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Efficient and professional

The sales process was transparent and friendly. The installation was on time. efficient and undertaken by hardworking and friendly workers. The company did help organise the grid connection Show additional information

Better bang for our buck with Space Solar

Our sales contact at Space Solar was friendly and professional and attentive to our requirements. We ended up being able to afford a much larger system than we were expecting and are very happy with the results we are seeing (so far we have had the system in place for four days). Where everyone else was quoting 6.6kW systems or smaller, Space Solar was able to come in cheaper with a 24 panel East/West config, taking us to 7.56kW with a 6kW inverter.
Installation was completed in a day - and looks fantastic sitting on the roof. The installers took care of everything and made sure we understood how the system was connected and how to gain access to the monitoring software so we can keep an eye on production and consumption. I'd highly recommend Space Solar.
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You get what you pay for

Daniel was very helpful. He helped get the panel size, number and panel type right. They weren’t the cheapest but came in highly recommended.

The quoting process, the installation and everything in between went without a hitch. The CCEW took over more than 7 days to issue.

I would recommend them.
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Supplier able to deliver exactly the system I was looking for

Space Solar was able to sell me the system I wanted to install. Everybody I dealt with seemed to be competent and eager to do a good job. Show additional information
Thank you SolarQuotes for your professional service and expert advice in making the task of sourcing reputable solar installers so much easier. I was initially stumped on where I should start but spoke to an electrical/solar researcher/engineer at the university I work at, who referred me to your website. It removed a lot of uncertainty and we were confident that our requirements would be met by a reputable tier 1 provider/installer; ones that had been tried and tested through your service. I have already referred friends and family to your webpage and will continue to do so. We were extremely happy with the advice, service and installation from our provider, who was able to install our system 2 weeks after the initial quote. Your regular updates and information via email are also very much appreciated and I have become very confident in sharing the knowledge I have gained from your service, with others. Keep up the great work and thank you again Finn and SolarQuotes Team! Show additional information

A wonderful experience

I went through years of trying to find the right company to install panels on my roof. I have an old terrace house with access issues and the panels had to be laddered up two stories.

Most companies looked and decided against but I found Space Solar by looking at the top ten list on Solar Quotes and I am so pleased I did. They gave me a realistic quote on a quality set of panels and they have their own staff, which meant I not only received a guarantee that they would do it for the quoted price but seamless customer service. In the end it all happened in a couple of weeks from signing the quote and the system is working perfectly. They are a little more expensive than many of the other quotes but I could not be happier with the result.
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Installation crew arrived at the the time noted.
Installation completed in same day and crew tidied up after installation.
Given a quick run down on how system operates and how associated Enlighten app works.
Only disappointing aspect was when panels were installed there was very little distance to edge of roof making access to clean gutters and panels dangerous. did not realise that would be the case or would have adjusted the location of the panels.
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Great sales person, Alison. Andy and his team of installers were fantastic. Efficient, quiet, polite very hard workers. Watching the clouds they didn’t stop until the install was finished. Not connected to the grid yet but system seems to be working very well. Very happy. Show additional information
Installation went smoothly system tested worked as it was supposed to, now waiting on net feed in meter to complete the process. Show additional information

Excellent sales service

We decided to go with Space Solar as they were the best in terms of value and the service they procided during the whole sales process. We are getting the system installed this week so I can't yet comment on the installation etc... Show additional information
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