Sungen Reviews

Based on 11 ratings Aus Ranking

  • 5 star 4
  • 4 star 7
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.64
  • System Quality
    4.82
  • Customer Service
    4.64
  • Installation
    4.64

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About Sungen, Solar Installers

Sungen
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 324429C Sungen Pty Ltd 
verified

SOLAR POWER FOR A CLEANER FUTURE

Sungen is focused on providing the most efficient and cost effective solar solutions in the market to customers ranging from humble residences to large companies Sydney wide.

Our mission is to promote and implement the power network transition from an exhaustible, fossil fuel reliant grid to clean, renewable Solar Power.

Sungen Solar Reviews

Seamless from advice/intro to install and wrap up. 100% excellent experience

Each stage of the process from my initial call for advice, the consult in which wide ranging and expert/common sense advice was given, the sales process, installation and wrap was 100% first class. Excellent personnel at every stage. I have great confidence in the product and Sungen. Show additional information

Quality install for best price

Due to our very high electricity bills we have decided to check out the solar panel options which are available today. Our old 2011 1.5kw system had already recovered the install costs but was not helping with reducing our bills.

After a fair amount of research into the market, technologies etc. (Solarquotes was of great help) we concluded that it would make sense to replace the old system with a new one. To optimise ROI and minimise bills, it would have to be at the high end of the spectrum, 8-10kw and we would have to maximise to number of panels that could be fitted on the available roof area. Our view was that the most cost effective system would be based on a premium invertor (10 year warranty) and mid-range solar panels.

We invited eight installers to quote on a system based on this brief.
Sungen (one of the three installers recommended by Solarquotes) stood out with the best proposal for a very competitive price. It was based on Fronius Symo 10kw invertor with 40 Trina SplitMax 315W panels totalling 12.6kW. For this the panels would have to be installed in landscape mode (horizontally) which many installers do not support due to additional complexity. We also had Fronius Smart Meter included so that we can fully monitor the output.

From the initial quotation to the completion everything went very smoothly. The Sungen people I dealt with: Jackson (Sales), Chris (Install) and Ervan (Ops) have been very professional and a pleasure to deal with.
The system has been operational now for more than a month and we are very happy with the quality of the install and the generated output.

Supplier Reply

Thank you kindly for your positive review Val. We appreciate your methodical approach and patience during the installation of your reasonably complicated installation. We look forward to seeing high yields as we move into the summer months. Show additional information

Supplier Reply

Thank you for your review Daryush. We understand that you had many quotations and you awarded us the work despite not being the cheapest. Show additional information
Jackson from Sungen spent hours answering all of our questions, was very prompt in following up and was a pleasure to communicate with at every stage. The panel installers and electrician were very competent and so pleasant to have around our house for the day. Sungen provides a superb service from first contact through to after sales service. The price may have been a bit more than the telemarketing companies but Sungen provides a a thoroughly professional operation, who know what they are talking about. We are so pleased that we chose this company. Thank you so much!!!

Supplier Reply

Thank you Susannah. We are very pleased to see that your system is already producing upwards of 30kWh a day which is excellent for your system size in early August. Show additional information
Good follow up after numerous discussions about system design and capacity options. Once I had made my decision the installation was done quickly despite some unavoidable delays, waiting for equipment delivery and windy weather combined with a 30degree roof requiring the installers to wear safety harnesses. Show additional information

Supplier Reply

Thank you for your positive review Nick. We were pleased to hear your feedback regarding the generation results of the Trina Splitmax panels. Show additional information
Was given Sungen's details by a college and was really pleased with the whole process from sales right through to installation. Show additional information
Before I chose Sungen I made sure they used the types of panels and inverters that you suggested were some of the best and most reliable. Show additional information
Has been a pleasant experience , from the beginning.
Have dealt with Jackson, the sales rep before, & was the main reason I asked him to quote & install my second system.
Installation was painless, a good price and my questions and concern are answered promptly.
Overall, very happy with the product & customer service.
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Sungen helped me work through what I wanted from my solar system and explained all the variation in the different technology panels and inverters. Local team helped manage the entire process from first meeting to installation. Show additional information
Hi Finn, we had a really good experience with Sungen. The package we were offered by Sungen was excellent. Fronius inverter and Longi panels. All was installed within 2 weeks. The sales rep, Aaron, had excellent product knowledge and was able to offer an excellent deal on the spot. After due consideration we went ahead with Sungen.
The installers and installation was on time and done very professionally with no issues at all.
Overall the total experience was positive and I have since recommended Sungen to several other colleagues and family.
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