Sungen

Sungen Reviews

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4.8

Based on 76 ratings

About


At Sungen, customer satisfaction is at the heart of everything we do. We take pride in our personalized approach, ensuring that each client receives dedicated support and guidance throughout their solar journey. Our team of experienced professionals is committed to delivering top-notch service, from initial consultation to system installation and ongoing maintenance.

To deliver the highest quality solar solutions, we collaborate with industry-leading partners, ensuring that our customers have access to the latest technologies and innovations. Through strategic alliances and partnerships, we can offer cutting-edge solar panels, inverters, and monitoring systems that meet the highest standards of reliability and performance.

Contact us today to explore how Sungen can help you harness the power of the sun and embark on a sustainable energy journey. Let's pave the way for a brighter and greener future, one solar panel at a time.

Reviewers report paying: $5,100 - $6,540 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Sungen Reviews (76)

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Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 51
  • 4 star 24
  • 3 star 1
  • 2 star 0
  • 1 star 0

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Fantastic customer service that impressed us to proceed with Sungen

We obtained several quotes and decided to proceed with Sungen, who provided a competitive quote for our system. Another deciding factor in proceeding with Sungen was the friendly and comprehensive customer service with the key callout of our interactions with Jackson. This great service would continue through to the installation and post installation process, including Jackson being contactable on the day of the installation whilst on leave.

The installation was scheduled as promised and the three installers, led by Duan, arrived on time, completed the installation without issue and conducted themselves in a safe and professional manner (with appropriate WHS measures, especially for our high pitch roof). The team also reassessed the proposed placement of the PV panels to optimise the solar yield.

As other Sungen customers have written, the customer service we experienced was fantastic throughout the entire process. Post installation, we informed our electricity retailer of the new solar PV system and supplied the paperwork provided by Sungen. The whole process was seamless that we were able to receive feed-in-tariffs for excess electricity generation as soon as the system was installed.

Panel rating: 5/5
Inverter rating: 5/5
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Marks solar

Everything was done on time in a very professional manner. All calls were answered or returned promptly.
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Great offer for replacement solar system

I had a solar system installed 6 years ago by a company that has since disappeared. I contacted a total of 7 different companies to get quotes to either replace inverter or full system. One quote was for over $10k for a 6kW system. When I explained it was too expensive they offered a new quote with hardware that I could not locate on the manufacturer websites. Another company that does extensive advertising offered a cheap quote but after research on the web I found a number of bad reviews for both the company customer service and the hardware they offered.

Liam from Sungen visited mid Dec and I could relate to his attitude. His knowledge of the system was very good. Other companies were offering installation in late Jan or Feb and Liam managed to get the installation completed by end of December. Very impressed with the amount of communication throughout the signing of the contract and installation. Jackson was on leave but managed to call me after the install to make sure I was happy with the install.

So far, I have nothing but great respect for the service and product from Sungen and can highly recommend them.

Panel rating: 5/5
Inverter rating: 5/5
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Brilliant installer

The whole experience from the initial contact, installation, and after sales service was and is fantastic. The whole process was easy, with absolutely no drama.
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Exceptional company to deal with from start to finish!

I cannot recommend Jackson and the team at Sungen Solar highly enough! Jackson was amazing to deal with during the quoting process and very patient with all my questions. He clearly knows everything there is to know about solar. Liam, who came out to do the site assessment, and Duan and the team who did the install were absolute gentlemen and took so much care. The end result looks fantastic and is already saving us a fortune on our electricity bill. Sungen's quote was the equal most competitive of the 5 quotes we received, and Jackson was also the most impressive to deal with, making it a very easy decision to go with Sungen.
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Very good installation and process

Overall experence withSungen was very good. Response from Liam who did the quote was quick and professional. He also did a site inspection promptly. Installers arrived as organised, were very efficient and tidy. Duan was exellent and took time to explain changes made to the original design. The original Redback invertor supplied had an issue and a replacement was provided a few days later and has been working normally. Jackson, the owner of the business is also very helpful, and always took my calls to answer all my questions and provide any advice. The system was only recently installed, but to date I am very happy with the install and performance.
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Review of solar

FYI, costing is not part of this review. Installation was as discussed and on time. Everything so far has been well communicated.
Inverter rating: 5/5
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Fantastic installer

Refreshing to deal with honest and a business with integrity. Provided pros and cons for all scenarios. The installation was super smooth and the team were highly professional. If we require an additional 3kWh of panels (we oversized the inverter) I will definitely be asking Sungen to do so.
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Professional installation by competent crew

Quotation process was efficient, although all done utilising the internet to view the property. Sign of the times and technology!

Installation crew arrived a little earlier than scheduled, although it was not a problem as they needed the whole day to complete the installation, which included removal of a redundant solar system. They were polite, and reasonably tidy.

All factors were completed including connection to the grid and liaison with our energy provider. Our only task being to enjoy the benefits of our solar energy system.
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Value for money and not pushy

Quoting process was carried out remotely with their specialist Jackson. He provided clear explanations and was quick on all the follow up queries. Ended up with a mid range system to maximise TCO vs ROI. 10yr installation warranty was a plus.

Installation was carried out by Duan and a colleague. They took their time and carried out everything diligently. The team helped identify some issues with sarking and replaced some cracked tiles on other parts of the roof that I wasn't aware of. All in all very professional.
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Excellent Installation

Extremely happy with the installation of my 6.45kW solar system by Sungen.The price was comparable to the other quotes but the service was excellent.The panels were installed within reasonable time around 2 weeks of paying the deposit.The installers were in-house and the job was completed in 6 hrs.They cleaned up everything on completion and took all the rubbish away.The team leader Duan the electrician coordinated everything and did a neat job of installing the Inverter and connections and explained the whole process.Also thanks to Liam and Jackson for their assistance in choosing the right product and follow up.
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Very good and reliable Solar System provider.

Excellent experience with Sungen Solar. I was referred by my friend to Sungen and Jackson, the sales rep could give me a detailed briefing on the options I could have for solar energy. Jackson did not go straight to sell an expensive system but had given you the context for the various options. Jackson was also responsible and provided proper follow up during the installation.
Panel rating: 5/5
Inverter rating: 5/5
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Efficient and easy to deal with

Sungen were easy to deal with and very informative. The quote was competitive and installation went off without any issues or problems. Highly recommend Sungen.
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Original Review on 19-05-2022:

Thank you SolarQuotes

Quoting process was good, excellent follow up with providing alternatives to cater our needs.
Installation went smoothly, after installation I waited for a few days for them to follow up but ended up I called them instead. They did help organise the grid connection with my energy provider. Overall, the Professionalism and knowledge, not trying to hard sell products we dont necessary need was the main reason I went for Sungen.
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Carrie: "Are you happy with the performance of your system so far?"

Yes definitely
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Great experience from quote to installation

Liam came out to do a site survey and explain my options.
Our site is reasonably straightforward as there is no shading on our large west facing roof surface.

I mulled over various options with numerous calls/emails to both Liam and Jackson before deciding on a SMA inverter with REC panels. One of our requirements was a totally silent inverter - which ruled out most inverters with fans. The SMA is fanless and totally silent.

The Fronius Gen24 Symo would have been our first choice but there was no stock in 3 phase 10kW at time of order. I preferred the Fronius reporting interface and the integrated backup power point. It has a fan but it is still very quiet.

Installation was performed by Duan and a colleague. There was a last minute revision to the panel layout due to screw line spacing of the Colorbond roof. The revised layout worked out better for roof and gutter access without compromising PV production.

The duo worked non-stop fitting the 33 panels on Clenergy Hollywood racking.

System was producing the following day with a textbook production curve on the first clear day.

I've been very pleased with the professionalism of the Sungen team, in particular - Liam, Jackson and Duan.
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Great service throughout

Liam and Jackson were very patient, direct to the point, and able to explain and articulate things clearly. The team were flexible with discussing our concerns and our requirements.
Installation occurred on an extremely hot day. I was shocked to see a smaller than expected team. Nonetheless the installation was completed punctually, the team were friendly and polite, and the entire process went seamlessly.
After sales support has been great, with the additional helpful advice by the team and the ongoing support through to our energy retailer.
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Original Review on 25-04-2022:

trustworthy and professional

The sales and quoting process went well although banana solar were slower to respond and did not answer my technical questions completely. The solar quotes background information is great and allowed me to compare the quotes technically correctly.
Installation by Sungen was professional, seamless and punctual. Very helpful people.
Customer service by Sungen is excellent with good follow-up and response to my silly questions.
Everything has worked well from day one include the online monitoring function.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Peter: "Are you happy with the performance of your system so far?"

The system has delivered everything promised
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Fantastic company! Installation went off without a hitch.

Highly recommend Sungen! Both Liam and Jackson were patient, very knowledgeable, provided all the pros and cons of the different systems we inquired about, and didn't try to push us or oversell. In the end we chose a 13.7kWh array (33x415w Trina Vertex S+) with Enphase microinverters, and couldn't be happier with the results.

Removed my old 5.4kWh system (30x180w UpSolar panels with SMA 5000TL inverter) and installed the new one with little trouble. Originally was going to install 32 panels, but installer managed to install 33 panels, maximising my roof space and the Enphase relay. Site was cleaned up afterward, with all rubbish removed offsite.

Will be calling them back when we decide to install a battery.

Panel rating: 5/5
Inverter rating: 5/5
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Great advice, smooth install, excellent after install support!

Jackson has and continues to provide fantastic advise, customer service and has delivered as promised. From installation to after s support, everything has been great and I would highly recommend.
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Professional seamless operation

Choosing a solar system is an important investment, where professionalism, product knowledge and trust are important.
That’s why we choose Sungen.
An onsite appointment was made following our initial inquiry, to assess our actual requirements, where suggested products were clearly explained with various options.
Given the many other quotes we looked at, Sungen was very reasonable and comprehensive based on confirmed site conditions, unlike others who simply offered a price on the phone or email.
This professional approach from the Manager to the Installers confirmed our confidence in going with Sungen
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Quality system for cheapest price

The team at Sungen was an absolute pleasure to deal with. After getting multiple quotes, they came out to be the cheapest and supplied my desired brands of the panels & inverter. If you are after Solar Power, do not hesitate to contact the team.
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Excellent service

Our experience with Sungen was excellent from the initial sales enquiry all the way through to post installation assistance. The team are knowledgeable and helpful, never pushy like other companies. They also offer a superior product at competitive rates with long warranties. This is in stark contrast to the cheap systems peddled by cricketers on TV. Highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Sungen, How I wish there were more business like this.

Happy to review Sungen, I selected them after receiving quotes from a number of other installers,and I have to say they listened to what I wanted and supplied quotes with a number of options, explained the various pros and cons allowing me to choose, without pressure, and installed it in one long day cleanly and without any fuss.
A big thanks and an A+++ from me.
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Good system, tidy install and clear expectations.

Liam and Jackson were wonderful to deal with. Liam was clear on what to expect from the install, quality of components used etc.
The installation team was on time, efficient and accommodated my requests on placement of Inverter (which was a bit tricky given the constraints). The installation was tidy and compact. The installation on the roof was clean, straight and professional.

Panel rating: 5/5
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Professional on advising the potential impact of neighbour who is building a 2nd storey.

Sales person gave valid advice and specific solutions. Installation is quick and professional and reliable. They helped in coordinating with energy company in the installation of smart metre afterwards.
Panel rating: 5/5
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Value for money and clear explanation

Quick to respond and clearly articulated Solar brands (compared to car brands and got the Toyota). Didn’t visit the house though so layout was changed during installation. But all good as solar working excellent!
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Great result and Sungen was a great company to work with .

Quoting process was thorough , it took a lot of research and a few options before finally settling on the more expensive micro inverter system . The system was installed much sooner than we expected . Installation was completed in a day , a neat and tidy job with skilled installers .
There was an issue getting the enaphase system to show the data . This turned out to be a poor signal with our Wi Fi and was rectified with a Wi fi booster set up in the room behind our meter box . Our installer Duan visited several times to find the issue and show us how to fix it.
Everyone we met in this company was very competent , helpful and easy to work with.

Panel rating: 5/5
Inverter rating: 5/5
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Quality service and installation

The company came out to my home and talked to me about my special problems and concerns. They were helpful, communicative, on time and thoroughly professional from quote to installation. I can unreservedly recommend them.
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Great company to deal with from start to finish.

Jackson was a great person to deal with. He listened to our needs and found the best solution for our situation without overselling. Very prompt service. Installers were clean and efficient without cutting corners. Looking forward to getting the most out of our investment for many years to come and feel confident that Sungen will look after us.
Panel rating: 5/5
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Sungen Energy review

Great experience, Jackson from Sungen Energy went above and beyond in providing support throughout the entire process. Pure pleasure in dealing with this company, highly recommended.
Inverter rating: 5/5
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Jackson and his team at Sungen were fantastic ! Informative, prompt and

Jackson and his team were excellent! Jackson was fantastic throughout the entire process from finding the best system for our needs.

From the time the quote was made to the home visit, to being very prompt and efficient in the installation by his team . Not stressful at all and the panels look beautiful. I could not praise Sungen enough and would highly reccommend them!
Thank you Sungen.
MV

Panel rating: 5/5
Inverter rating: 5/5
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Would use Sungen again

Sungen gave us well-informed, reliable and refreshingly candid advice without any hard sell. They were flexible and responded well to our request to change the plan as we went along. They also took pains to keep us updated at each stage of the process. The installation was smooth and thorough and we are very happy with the result.
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Great service from great run company.

All went like clockwork from start to finish nice and friendly staff will recommend you use this company i will Ross.
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Excellent Solar Company - Onsite Visit Would Have Been Good

Had a Enphase system installed by Sungen, whole process was great, they were happy to explain all the pros and cons of each option, final product is great. Did everything via satellite image without a follow up onsite visit though which proved a little frustrating when they came to install and found my new tv antenna was in the way and my roof beams were spaced in such a way they couldn't fit as many panels on the NW side as they had planned. Installers were very accomodating though and happy with the final result.
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Easy to deal with - good advice

Great advice and recommendations on size of the system and look of the system. Installation went well with no issues and time to answer my questions.
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9kw LG Panels and GE Inverter

I found Jackson Munro pleasant to talk to, very helpful and did not upsell.
The installation was completed a week after I paid the deposit and I am satisfied the installation was done professionally.
The inverter app was installed on my phone and grid connection organised by Sungen.
There was a curtesy call after completion.
I am pleased with the performance of the system and would not hesitate to recommend Sungen.
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Friendly and Efficient

Summary points:
- process was faster and more efficient then expected
- friendly sales service and good installation crew
- went for slightly larger system (8.3kw) due to advice that shading over the house would impact output, but so far even on cloudy days the output more than meets our needs, so probably should have gone for smaller system.

Inverter rating: 5/5
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4.9/5 but I rounded it up

If I were to pick the best thing, they were very competitively priced. I got the latest Jinko N-Type all-black panels + SolarEdge inverter. You also get 10 years workmanship warranty for that price. What gave me confidence is that they have a lot of experience doing both many large commercial rollouts as well as residential. James is a legend and Ervan knows his stuff.

The only hiccup was that they forgot to submit the paperwork to my energy provider so I went about a month without earning a feed-in tariff. Make sure you jump on that.
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Original Review on 20-07-2020:

Fantastic overall experience

Quote supplied overnight after onsite assessment.
Quality installation provided over several days due to size of the system and poor weather.
Customer service including follow up has been brilliant
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

12 months later we asked John: "Are you happy with the performance of your system so far?"

The system overall has exceeded our expectations. We have not had to make contact with Jackson from Sungen over any issue. We are confident however that Jackson would address any unexpected issue promptly and professionally if they arose. We are extremely happy.
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Mixed result

Starting from sales I noticed slight push towards what has to be sold, not my requirements. Other than such small push I was explained most of what I asked for and quote was clear with what will be done for its price. I did my homework so was fine with sales with one exception - I was sold metering from Goodwe by being told it was required to have export limit. Turned that for this particular inverter limit is based on CT coil directly connected to the inverter. and metering had nothing to do with it. I wanted metering, however, for its price I would rather install something with better API saving myself from writing python scripts to operate Goodwe kit.

Installing wasn't as smooth. I must say, subcontracted installer was skilled and was able to install cables in wall cavities which weren't easy to operate within. At the end install looks nice. However, there were problems. First CT coil and metering was missing on delivery. No-one noticed. I was able to organize metering kit delivered second day but in relation to CT coil I was told I have no idea what is required. Turned I was right, they had to come two weeks later to add coil and this time cables weren't installed nicely. Next issue I noticed was panels stringed 13-13-10. Again, I was told this will be OK. It was not, it rendered system hardly usable from mid November till when it was rewired into 3x12 late December.It took substantial effort from myself to actually show why it does not work as expected. Last issue is with clamping zones, one row of panels has it off by around 10%.

On top of that some settings were initially incorrect (output limit to 50%, frequency allowed too narrow, etc) and had to be corrected after first light over a few weeks.

Despite the above I believe they were one of good installers, just not experienced with rare inverter and with assumption the customer is never smart. I had my roof condition reviewed by roofer who covers roof warranty and it turned all OK.

Inverter rating: 3/5
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Quality service and system

Very satisfied with the service, installation and operation of the system
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Good installer

Very happy with the overall experience with Sungen. Very professional. Answer all my questions very quickly. They arrived on time. System is working fine and no issues
I strongly recommend them
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Sungen is an excellent provider at all levels. Quality products, excellent service and technical knowledge.

Excellent guidance and advice. The quoting process was easy and the price extremely competitive.
The installation process provided clear dates and times. Punctual, fast and very professional. No fuss and consultation when required. Minimal impact and all waste removed.
Excellent customer service. Advice and education provided with a post installation site visit by Jackson. Grid connection was seamless with the signing of a form provided.
Couldn't improve on this derive - no negatives with Sungen.

Panel rating: 5/5
Inverter rating: 5/5
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They actually listened

Great service throughout the process, during the system design phase they actually asked questions and listened to what we wanted, but also took the time to very importantly understand how we use our electricity, not just the amount, but the times of day, how our family works, where would we get the best results.

The installation crew were great, all very friendly, got about their business, did a fantastic install and left the place looking like they had never been there, apart from the solar system of course. Also had good follow up after install, they are more than happy to answer any questions.

Really rate these guys, and I know because I have worked in the industry so know what to look for.

Inverter rating: 5/5
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excellent customer service at all levels

Jackson was amazing. He was understanding, prompt, patient with all my questions which he answered beautifully one by one. Installation was great. Too soon to tell about how its all working but i have complete trust in those guys from Sungen. It was all such a smooth process. Thank you!
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Great communication and work

Great business, couldn't be happier with how it all went, excellent communication and fantastic workmanship on installation
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Solar

It's been a smooth operation and I'm very happy with what I got
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Well done Sungen

Extremely happy overall with our new solar system which has yet to be fitted with a smart meter to be able to feedback to the grid. Jackson from Sungen was great to deal with and happy to do a phone conference over the weekend when all parties were available. All questions answered promptly. Installers were on time, well-behaved and professional along with tiding up after themselves after work completed. With a lot of colour bond on her house and garage the Wi-Fi was struggling, the installer was back within three days for the booster to rectify the problem. The Enphase mobile app on the phone gives you statistics at a glance enabling You to understand your power usage better and use it more efficiently.
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Smooth operation

Everything went smoothly. Turned up on time. Friendly employed installers. Completed work with no issues.Cleaned up all mess when done. THank you.
Inverter rating: 5/5
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Great company to do business with

Jackson was great. Explained everything clearly gave me options and got us up and running
Panel rating: 5/5
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