Think Renewable Reviews
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Think Renewable is a Solar Power Installation company based in Perth and serves WA. Here are their reviews as submitted by visitors to SolarQuotes
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Think Renewable Reviews (3)
Show Most Recent reviews from All time across Australia
Average Scores
3.3/5
Value for money
3.3/5
Quality of System
3.7/5
Installation
3.7/5
Customer Service
- 5 star 1
- 4 star 1
- 3 star 0
- 2 star 0
- 1 star 1
View Timeline
10 April 2024
08 August 2023
Why I chose Renewable
We had a wonderful experience from the start when I met Megan and Katt who were visiting our area.We were thinking of upgrading our 8 year old system which was too small and provided no feed-in tariffs.
We took the next step a met with the Consultant on site; he shared my concerns that the roof didn't offer enough space for 16 panels but we got creative and found a way.
The price was in the ballpark with most other offerings however the interest free finance package helped it across the line; Solar was one of three priorities we were dealing with.
The Installer called to inspect our site and he was happy that our array was viable.
Think Renewable Customer Service team were with us all the way making sure that everything was on track; the finance provider also stayed in the loop.
Installation day has just passed and it went well and the system was commissioned on 31 July.
Despite a couple of cloudy days we are getting good numbers from the inverter and Think Renewable have arrange to have it connected to the grid.
It is difficult to fault such a seamless process and can't rate the team at Think Renewable highly enough including Megan Alex,Saf, Steve and Nelson enough
Inverter rating: 5/5
23 September 2022
Fantastic installers and very tidy.
Outstanding customer service from first phone call through to after install support.Trina panels, sofar solar inverter.
Would recommend to friends and family
Inverter rating: 5/5
Stay away from this solar company!
Stay far away from Think Renewable. This has been a train wreck of experience, leaving us with a $20k bill, and no working system. We will be chasing this up with the ACCC, and looking into further legal advice from this point forward, if necessary.Short Abstract: “We purchased a $20k solar system with battery backup. The Alpha ESS inverter/battery was displaying multiple errors immediately post installation and system was not working on the same day it was installed. There is a very real possibility that we were lied to about the functionality of the system, in order to get us to sign off on the installation.
Upon chasing this up with Think Renewable, they have washed their hands of any responsibility, and stated it’s a warranty issue that the battery company with have to deal with it. This has left us without any power on Saturday, and system that doesn’t work. It’s been left to us to chase up getting it fixed/the new parts installed when the parts are eventually shipped out to us by the battery company.”
Full version:
The initial experience with the sales consultant was positive. It was an easy and simple process. We ordered a 10KW solar system with an Alpha ESS battery backup for $20,000. This is where the good experience ended. During the installation (on a Wednesday), the installers had issues getting the system working properly. Once they managed to “resolve the issue”, the installers stated that “a fault light on the battery system was normal until it goes into backup mode with a power outage”. They got me to go inside while they “turned the power off” to verify it was working correctly. At this point I had no reason to doubt them, and signed off on the installation as I was pushed to do. In hindsight, it’s unclear if the power was even turned off for the test.
It was 2 hours later that I went outside to check on the alpha ESS system to find that the solar was not generating electricity, and the battery system was displaying multiple low temperature errors (we are in Perth and it was 30°). Their business was closed, so I called at the open of business the next morning to raise the issue (Thursday morning). We were told that the tech specialist would be in contact shortly. We never heard back from the tech specialist after multiple points of contact. After numerous phone calls, we were told that the complaint has been passed off to Alpha ESS (the battery supplier) to rectify; as there is a verified issue. They had no interest in sending a tech out to look at it, and that “we are waiting for Alpha ESS to get back to us”. We were told that if we don’t hear back by Monday, to try calling them again.
Fast forward to Saturday, we lose all power to our house and the Alpha ESS battery system is going haywire. The screen on the unit is flickering and we can’t get power back. It is the weekend and there are no emergency contacts to be had. We finally managed to get ahold of someone over east and they contacted the WA branch for us. Think renewable, once again, didn’t feel it necessary to send a tech out, and a member of the WA team instead walked us through a restart procedure. This didn’t work, and after hours of trying to rectify, we managed to get the power back by doing a restart procedure, but leaving the built in isolator switch for the inverter turned off. In other words, our inverter blew!
Think Renewable said they would chase this up with Alpha ESS; as this is a warranty issue. Alpha ESS would send the parts via post, and when we receive them in the mail, to call and book an installation. This is where we began to become further suspect that we were lied to about our system functioning at installation. That way Think Renewable wouldn’t have to rectify this issue, the battery supplier would.
It is now Wednesday (a week post install). We still don’t have a working system, and replacement parts haven’t even been shipped by Alpha ESS. When the parts do finally arrived it’s up to us to book installation of the new components.
This isn’t good enough
Inverter rating: 1/5