Westsun Solar Reviews
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We are proudly West Australian owned and operated. That means caring for our beautiful state is a priority to our team. Westsun Solar only uses Clean Energy Council Accredited installers.
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Westsun Solar Reviews (123)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.5/5
Quality of System
4.6/5
Installation
4.6/5
Customer Service
- 5 star 57
- 4 star 58
- 3 star 5
- 2 star 2
- 1 star 1
13 October 2024
07 October 2024
Great company to deal with! Awesome product, service and good people!
Sales process was handled really well, awesome installers and special thanks to Lisa, Rory and Jim for a smooth install.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
21 April 2024
Original Review on 26-06-2023:
Westsun solar install
Professional. All flowed smoothly. Install neat and tidy Working well since10 months later we asked Jim: "Are you happy with the performance of your system so far?"
Yes29 March 2024
Installation went well, but was only 24 hours ago, so hopefully no issues arise.
The company was good. Quick to quote, responsive to calls and provided a bespoke quote based on our preferences. Installation was on time and on the day I requested with minimal disruption to the household.20 February 2024
Happy with the service and process
The salesperson was knowledgeable and provided plenty of options. Product was ordered and installed within a couple of weeks. Everything works exactly as was planned and expected.Inverter rating: 5/5
30 January 2024
A professional and efficient organisation.
Sales process was efficient, and low-key; without pressure. Thx quotes price compared very favourably with others. The entire process allowed us plenty of time for decision making. The installation crew were prompt, efficient, clean & tidy. The instructions were clear, and patiently delivered. The system produced at maximum, immediately.Panel rating: 5/5
Inverter rating: 5/5
06 January 2024
Original Review on 29-01-2023:
Knew their product just that bit better
Westsun Solar was one of three companies suggested by SolarQuotes. Two of those companies visited the house and offered very good proposals. The equipment offered by the two companies was identical.Westsun Solar was selected because the installation concept was better suited to our property. This was due to the site visit being by someone who knew their products’ capabilities just a little bit better.
Installation was on time and done well. Small suggestion: Make clear that someone will be needed at home for the entire duration of installation - it can’t be unattended.
Power on and it all works.
11 months later we asked Patrick: "Are you happy with the performance of your system so far?"
Yes.09 October 2023
Original Review on 13-12-2022:
Easy to deal with. Great results
Neil quoted well, polite, not pushy. Followed up just before the quote expired to ask if there was anything else he could provide.Went with 6.6KW Jinko panels (16x), Huawei 5kw inverter, Backup Box and 10kw battery
Admin team kept in touch, until install.
Installers were professional. Clean tidy install over 1.5 days. Explained everything at the end.
Would recommend Westsun Solar.
Thanks
10 months later we asked Tim: "Are you happy with the performance of your system so far?"
About 11 months in and the system has met all expectations. Hardware is great, no issues. Support from Huawei on the two occasions I have asked them questions - met expectations. My only complaint is the geo-blocking when trying to check stats outside of Australia. I could not log in to check.Had no hardware outages. No reason to contact the installer for support yet.
Almost 11 months, 7.47MWh produced. 4.28MWh self-consumption. 3.18MWh fed back to grid.*1 MWh used from grid* If given the chance to do over, I'd have seriously consider more panels facing sunset and at least another 5KW of battery to use more of own power, rather than feed back to grid and get paid almost nothing. *Still may add a bit more battery to help with air con in summer and heating in winter. Two thumbs up.
09 August 2023
Every aspect from enquiry to installation carried out very efficiently
Detailed quote was explanatory and helpful.Installation very well done, both roof and electrical.
Westsun arranged grid connection and associated paperwork.
Panel rating: 5/5
Inverter rating: 5/5
06 August 2023
Original Review on 04-10-2022:
Great experience with Westsun Solar
From start to finish it was a pleasure to deal with Westsun Solar. Our Salesman was knowledgeable, the office staff efficient, the Installers fantastic, tidy and very polite and everything happened exactly when I was told it would.All in all it was a great experience.Supplier Reply:
Thanks Wendy for your lovely review.Your feedback is valuable to us and very much appreciated.
Enjoy those savings!
10 months later we asked Wendy: "Are you happy with the performance of your system so far?"
No not really. I thought there would have been bigger savings considering we completely changed when we used our appliances. I suppose I'm most disappointed with where the panels are on the roof because they weren't put where the salesman said they were going to be put so we have quite a few on the eastern side of the house where they only get a few hours sun so I don't think we will ever get the promised output. Very disappointing.12 July 2023
Sunpower, fronius, byd
Very competent installers.Removed the old system
Installed the new solar system and battery- sunpower panels 12.3 kw,byd battery 13.8kwh
Very good housekeeping.
Hassle free installation.
Very good explanation of new system operating procedures.
Extensively tested the new system and battery.
I would highly recommend westsun energy.
Panel rating: 5/5
09 May 2023
Fantastic installer, prompt service, cleaned up afterwards. They were great
Sales Manager was fantastic, straightforward, knowledgeable, honest. Nothing but praise for him and his team.Inverter rating: 5/5
22 April 2023
Original Review on 26-06-2022:
Simple!
Elias made the quoting process easy and was able to answer all my questions. He listened to my concerns and was able to provide new solutions as required.The three installers turned up on time to complete the job and had good communication about where the inverter was getting installed and when they would need to turn the power off. They did a neat job during the installation and tidied up after themselves.
Overall the customer service and installation was great!
10 months later we asked Tim: "Are you happy with the performance of your system so far?"
Yes, the system has been performing very well!
11 April 2023
Westsun Product
fine, smooth process. documents clear. Roof space and garage left with brick holes mess.Panel rating: 4/5
Inverter rating: 5/5
04 January 2023
Good process from start to finish
The quoting, sales, installation, pricing, and hardware was mostly satisfactory. However, I asked for the installer password for my inverter to keep for my records in case another company ever performs any work on my system. Westsun have refused to provide the password with no justification. This means no one else can ever configure my inverter if Westsun go out of business or are unavailable. I am disappointed by this, and have lowered my rating of Westsun because of it.Panel rating: 5/5
Inverter rating: 5/5
31 December 2022
Neat Job
The process from site inspection to installation was professionally done. They explained clearly the cable routing from the roof panels to the inverter and thence to the main switch board. I am happy with the neat work. Gives me the confidence there will not be future problems like roof leaks.Panel rating: 5/5
Inverter rating: 5/5
18 December 2022
Quality installation
From the first contact, WestSolar Energy were easy to deal with. Good early information and answered all my questions.The installation team were very professional and cleaned up nicely after completing the project. There were no hidden costs and they also looked after all the certificates and other associated documents. Made the process painless for us.
Inverter rating: 5/5
09 December 2022
Good job done, quickly and professionally.
Sales very good not pushy, we adjusted roof layout and added monitoring.Install went well and the guys were helpfull and left me fully operating.
08 December 2022
Excellent job!
Informative and knowledgeable quoting process with Elias and a really tidy and professional installation by their contractors.We are delighted to have selected Westsun from amongst the crowd of offerings from elsewhere.
Panel rating: 5/5
01 December 2022
Great service
Happy with the information provided and the recommendations where good.Inverter rating: 5/5
26 November 2022
Great customer service and installation
Westsun were very easy to contact and speak to about quotes. They ultimately were able to beat the quotes provided by other companies. The installation process was prompt and we’re happy to go through the entire process.Inverter rating: 5/5
13 October 2022
Great Customer Service
The sales, quoting and installation was a terrific experience. They have a 'can do' attitude and will work with you to get you what you want and when you want it.13 October 2022
Good System, Good Service
The people were all great to deal with. However they did forget 2 of our panels and had to come back 2 days later to complete the install. It is not the best price, but we did choose higher quality panels.07 October 2022
Easy process, non-pushy sales.
Happy with the process after going with Westsun. Was initially quoted for a 3kW system using QBoost panels and Huawei inverter but ultimately decided on a 5kW (Trina/Goodwe) went with the lower tier brands solely down to my budget. Installation did take some time, it was around 6 weeks between accepting the quote and the day of the install. Neil was my sales person and he was good in answering my questions and wasn't pushy.03 June 2022
Recent so a bit early to tell, but v good so far
Efficient and seem to be the best value. Time will tell of course but all good so far31 May 2022
Great experience
Westsun Solar provided fantastic service every step of the way, and were very patient answering all our questions. They didn't try to upsell, but gave us options for a system that would actually work in our circumstances. The installers were punctual and friendly. Really happy with the whole process.Inverter rating: 5/5
26 May 2022
Westsun Solar
I found the people I dealt with from the salesperson Neil, to the lady on the phone Lisa and to the installer Luke to be friendly, polite and knowledgeable.Unfortunately our internet isn't as reliable as I thought it was and we have had trouble with the wi fi reaching the inverter, I hope this will be resolved shortly with the new extender I purchased.
Inverter rating: 5/5
25 May 2022
Original Review on 23-09-2021:
Friendly Service Provider
Very good and easy communication with Installer.Friendly and helpful Phone Staff and Installation Team.
A smooth, seamless experience.
Strongly Recommended.
8 months later we asked Terrence : "Are you happy with the performance of your system so far?"
YES - I am very happy with the whole system.10 May 2022
Great installers and quality products
Very happy with westsun solar. Great services and installers. They didn’t break any roof tiles.Inverter rating: 5/5
29 April 2022
Good installation, efficiently delivered
WestSun installed a 15kWh battery for me, as well as upgrading my inverter and installing some new panels as well.I was very happy with the result. Installation is neat and tidy and their staff (Elias for Sales, Jesse for install) were helpful throughout. They even tolerated my various geeky queries about the tech!
Inverter rating: 5/5
Battery rating: 5/5
19 April 2022
An incentive was offered by Westsun Solar for this review. Learn more here.
Great company to deal with!`
From start to finish Westsun were great to deal with. Lisa was such a pleasure to deal with, listened to my questions and gave me options. Non pushy and patient.Installation was great. Jesse and the boys turned up at the appointed time, explained to me what was going to be done. Upon completion ran through what they did and helped me with the monitoring app.
Left in a tidy manner. Everything went smoothing. Thanks again Westsun. Definitely give them a call and speak to Lisa!
Inverter rating: 5/5
29 March 2022
Professional and detailed job from start to finish
Would highly recommend Elias at Westsun for anyone considering a solar system. He was helpful and reliable at all steps of the process. We were impressed by the professionalism of the installation team, communication between office and onsite and the overall delivery of a complex job.03 March 2022
Great experience from start to finish
The sales person made the effort to find the best solution for me.The installers had a difficult job, but made every effort to sort out the best method to install. They were polite, clean and diligent to finish the job in one day, when it looked like that could not happen. They stayed until 6pm to finalise the job
23 February 2022
Outstanding!
So I did a ton of research before selecting the company I wanted to do my solar install and I’m pleased I did. Some are flat out liars and you learn quite quickly who the cowboys are in the industry but Westsun was the absolute stand out! They didn’t do the hard sale - where you have to sign up now. They were knowledgeable of all brands and knew their stuff.That alongside company security, their great reviews, the competitive prices, and just feeling comfortable without the pressure was a huge bonus for me.
The install guys were fast, efficient and happy - even on a 39 degree day.
And my sales guy was contactable day after my install on helping me with the smart monitoring which I’m sure isn’t apart of his job so I’m extremely grateful.
I’m very happy with choosing Westsun Solar, and would do it again!!
Panel rating: 5/5
Inverter rating: 5/5
23 February 2022
Happy with my choice
My experience with Westsun Solar was overall positive and the quote was competitive in comparison with the other 2 companies that I approached.The system design information Ben provided was clear, simple yet informative and heaps better than the other 2 companies that I approached.
Dealing with Lisa in the office was smooth and the installers were prompt, polite and the work was of good quality. I recently re-pointed and re-painted my tiled roof and was a bit apprehensive to have work done on it. The guys only broke 5 tiles in total but swapped them all out so that the appearance of my roof remains as before.
17 December 2021
Original Review on 04-04-2021:
On time, as per quote
We came into this not knowing very much at all about solar, and learned a lot thanks to SolarQuotes and all three of the companies that quoted for us. All three provided three strong quotes with good alternatives, but we had by that time decided what system to purchase – using the new Sunpower Maxeon 400 watt panels teamed with a Solar Edge optimised inverter – and two of them quoted on that. Westsun provided the better price and won the business.Their sales team were very helpful, and the office and installation teams very professional. A measuring team came around to check that the system could be fitted as per the quote, and my assumption was that there would be "contingencies" or issues that would change the price, but instead they confirmed what had been proposed, and set an installation date less than two weeks away. On the day the team turned up pretty much on time, worked hard all day, and by late mid-afternoon we had a solar system. It was much easier and more professional than I had hoped. The office staff had liaised with Western Power and Synergy, so the system went to work the same day with no glitches.
The only disappointing factor was that for some reason Solar Edge have decided that they no longer support energy usage data for the user, so we can see what energy we are generating but not how much we are using or returning to the grid. Very, very annoyed with Solar Edge!
9 months later we asked Nicholas: "Are you happy with the performance of your system so far?"
We spent more to get the best possible panels and inverter, and together they are awesome. Our energy provider, Synergy (Western Australia) gives us daily readings on energy produced and exported by our system, and energy drawn from the grid, so we know exactly where we stand.Most days at this time of year (summer in Western Australia) we get around three hours of maximum production (5kw) and since the system was switched on in mid-March to mid-December, we have produced over 16mWh. The lowest point was July (mid-winter), where we produced 367kWh, with excellent increases over the ensuing months. In November 2021 our system produced over 1mWh. Since mid-August our system has regularly exported over 20 kWh per day to the grid, rising to 30+ kWh per day for a lot of days since October 5. We are currently peaking at around 33 kWh per day on full sun days (of which we have quite a few in Perth).
Overall, this has exceeded my expectations, and although Synergy pays peanuts for our exports, our electricity bill for October/November 2020 was about 2.5 x higher than for 2021. Over the summer months, when we use our air conditioning during the day to keep the house cool, we expect that differential to rise significantly. At that rate it will still take quite a few years to pay back out investment, but we are playing our part in reducing coal usage, and when energy prices rise (as I know they will), every year our system becomes more economic.
We would definitely recommend our system as-is, and our supplier, Westsun Solar.
15 November 2021
Westsun Solar
The sales girl was very easy to deal with and polite, we only needed panels replaced but they were the best price and when the panels weren't available we had chosen they upgraded them at no extra charge. Highly recommend Westsun Solar.Panel rating: 5/5
02 July 2021
Great service
Sales person explained all our options very well.Installers had to return a week later to finish due to rain.
Grid Connection was organised and all went well with installer explaining the workings and how to use the app very easily.
Overall very happy with West Sun Solar start to finish.
Inverter rating: 5/5
14 May 2021
Two houses installed.
We had Westsun Solar install a system at two properties we own all in the same week. The same team was used for both jobs with the result being fantastic on both jobs. Well done Westsun Solar.21 April 2021
nice installer, good installation
The quoting process was quick.The installation was punctual.The customer service was good the grid connection was ready after the install20 March 2021
Great company to deal with
From the time I received the quote to the installation everything went smoothly. Nikki the salesperson to deal with and when she could not answer my queries she referred me to Ben the director and all questions answered. Chris the installer was very professional and left our place very clean. Not a single roof tile was broken. I highly recommend Westsun.16 March 2021
Westsun Solar
The whole process was very easy with a knowledgable sales person. Arranged someone to visit to walk me through the solar systems.Once signed up the company arranged everything and was very streamlined.
Installation went well, they were punctual and cleaned up after themselves.
All up a very positive experience.
This 4.00 star review was removed at the request of the reviewer
Learn More09 December 2020
Early stages but happy
We had a 6.6kw system with a 5kw fronius inverter installed by westsun solar. The panels are Q-cell. We are happy with the price, customer service, installation and performance so far. We have only had the system installed for five days, but all seems to be running well. We couldn't fit all the panels facing north due to already having solar hot water. So we have some panels facing east. The system has been producing 43kwh a day since being installed.Panel rating: 5/5
Inverter rating: 5/5
27 November 2020
Professional competent, fast delivery
Everything about Westsun was perfect. 2hours for the owner to come and quote me after I rang and everything after that was as smooth as silk, efficient, on time, excellent installers,price was perfect and all the paperwork was done by Westsun.An absolute pleasure to deal with such an efficient company. I would recommend them to anyone
Inverter rating: 5/5
11 November 2020
Great install day and system looks great and working well
I found Westsun Solar via solarquotes.com.au ... they were the best value for money of the 3 quotes (sensible price for quality panels and inverter). Install day went great. Really professional crew who walked me though the process and it looks great. Started 7am and were done by ~2pm. Would recommend them to anyone. If I had to pick flaws their quoting documentation was a bit slap-dash and the handover after install could have been more informative (partly my fault as I left close to the end). The app on my phone works well and I love seeing the energy being captured. The WiFi connection dips out every now and then, but the machine catches the records up when it reconnects. Westsun quoted and arranged for another great crew to come and install a heat pump up to replace the gas system the same day - that was installed in 2-3 hours. The 270 L iStore Heat Pump was $3000 including Government Rebate.31 October 2020
Westsun - Solar install in Perth
Westsun did a professional job from quote to install. None of the 3 companies that provided the quotes were pushy. I ultimately went with Westsun as they had the best price once I had asked for a price comparison of the system I preferred which was Fronuis Primo with 19 x Q.Maxx G2 350w panels plus Fronuis smartmeter. Westsun had originally quoted this system.Westsun organised the meter change out with Western Power after we provided a copy of our bill and then came and installed early this week. 3 guys - all done easily in one day - making power by 3pm.
Very happy and a bit addicted to watching the power consumption on the Solarweb site.
The smart meter was worth the extra cost as it allows me to see - amount produced - what is directly consumed and what is sent tot he grid.
I have been able to see what using different appliances use during the times of their operation.
15 October 2020
Great friendly service
From start to finish Westsun were fantastic. The installation crew were very helpful, polite and professional. Fair price and great serviceInverter rating: 1/5
08 October 2020
Ok service but after installation not much of a service.
Very good service until they install everything but afterwards if you have any issues, they will tell you, sorry we are booked till next year.14 August 2020
Excellent Service from enquiry to after installation!
They were very prompt with enquiries from initial quote to after installation. Especially grateful to Nikki for her patience with my queries and very friendly service. Ben was also great, taking the time to explain to us how it all works - as I have no idea how! - and giving us genuine information on the different options available. They were not pushy with sales and respected our budget and choice.Inverter rating: 5/5
Initially great to deal with, but let down during installation and after-sales support...
The initial sales and quoting process was great, although at times it felt like I was more knowledgeable than the sales consultant. Installation went well, but I discovered several weeks later that the team had left multiple tiles on my roof "pushed up" which resulted in water penetrating my roof space and leaking through into the house. Subsequently it was identified that the installers had cut into the fire barrier between the roof cavity and the concrete roof tiles, allowing ingress of water.I had several issues with my Fronius Wattpilot which kept disconnecting from my Fronius inverter, and Westsun Energy was very slow with their support response. They only offered assistance after I had contacted their office three seperate times by email as no one would answer their support phone.
In the end, I had to factory reset both my inverter and Wattpilot by myself, and set them up again from scratch. I was disappointed to see that Westsun had assigned themselves as "Owners" on my system without my permission on the Fronius website, something which I had to contact Fronius directly to fix.
Overall, I feel like I've spent too much money for this 6.6 kWh three-phase system, and I'm genuinely disappointed with the installation quality and after-sales support.
Panel rating: 5/5
Inverter rating: 3/5
EV Charger rating: 1/5