Westsun Solar Reviews
About
We are proudly West Australian owned and operated. That means caring for our beautiful state is a priority to our team. Westsun Solar only uses Clean Energy Council Accredited installers.
Reviewers report paying: $4,600 - $6,529 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter and battery brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands currently installed
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Westsun Solar Reviews (100)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.5/5
Quality of System
4.7/5
Installation
4.7/5
Customer Service
- 5 star 45
- 4 star 51
- 3 star 2
- 2 star 1
- 1 star 1
View Timeline
26 June 2022
03 June 2022
Recent so a bit early to tell, but v good so far
Efficient and seem to be the best value. Time will tell of course but all good so far31 May 2022
Great experience
Westsun Solar provided fantastic service every step of the way, and were very patient answering all our questions. They didn't try to upsell, but gave us options for a system that would actually work in our circumstances. The installers were punctual and friendly. Really happy with the whole process.Inverter rating: 5/5
26 May 2022
Westsun Solar
I found the people I dealt with from the salesperson Neil, to the lady on the phone Lisa and to the installer Luke to be friendly, polite and knowledgeable.Unfortunately our internet isn't as reliable as I thought it was and we have had trouble with the wi fi reaching the inverter, I hope this will be resolved shortly with the new extender I purchased.
Inverter rating: 5/5
25 May 2022
Original Review on 23-09-2021:
Friendly Service Provider
Very good and easy communication with Installer.Friendly and helpful Phone Staff and Installation Team.
A smooth, seamless experience.
Strongly Recommended.
8 months later we asked Terrence : "Are you happy with the performance of your system so far?"
YES - I am very happy with the whole system.10 May 2022
Great installers and quality products
Very happy with westsun solar. Great services and installers. They didn’t break any roof tiles.Inverter rating: 5/5
29 April 2022
Good installation, efficiently delivered
WestSun installed a 15kWh battery for me, as well as upgrading my inverter and installing some new panels as well.I was very happy with the result. Installation is neat and tidy and their staff (Elias for Sales, Jesse for install) were helpful throughout. They even tolerated my various geeky queries about the tech!
Inverter rating: 5/5
Battery rating: 5/5
19 April 2022
Great company to deal with!`
From start to finish Westsun were great to deal with. Lisa was such a pleasure to deal with, listened to my questions and gave me options. Non pushy and patient.Installation was great. Jesse and the boys turned up at the appointed time, explained to me what was going to be done. Upon completion ran through what they did and helped me with the monitoring app.
Left in a tidy manner. Everything went smoothing. Thanks again Westsun. Definitely give them a call and speak to Lisa!
Inverter rating: 5/5
29 March 2022
Professional and detailed job from start to finish
Would highly recommend Elias at Westsun for anyone considering a solar system. He was helpful and reliable at all steps of the process. We were impressed by the professionalism of the installation team, communication between office and onsite and the overall delivery of a complex job.03 March 2022
Great experience from start to finish
The sales person made the effort to find the best solution for me.The installers had a difficult job, but made every effort to sort out the best method to install. They were polite, clean and diligent to finish the job in one day, when it looked like that could not happen. They stayed until 6pm to finalise the job
23 February 2022
Outstanding!
So I did a ton of research before selecting the company I wanted to do my solar install and I’m pleased I did. Some are flat out liars and you learn quite quickly who the cowboys are in the industry but Westsun was the absolute stand out! They didn’t do the hard sale - where you have to sign up now. They were knowledgeable of all brands and knew their stuff.That alongside company security, their great reviews, the competitive prices, and just feeling comfortable without the pressure was a huge bonus for me.
The install guys were fast, efficient and happy - even on a 39 degree day.
And my sales guy was contactable day after my install on helping me with the smart monitoring which I’m sure isn’t apart of his job so I’m extremely grateful.
I’m very happy with choosing Westsun Solar, and would do it again!!
Panel rating: 5/5
Inverter rating: 5/5
23 February 2022
Happy with my choice
My experience with Westsun Solar was overall positive and the quote was competitive in comparison with the other 2 companies that I approached.The system design information Ben provided was clear, simple yet informative and heaps better than the other 2 companies that I approached.
Dealing with Lisa in the office was smooth and the installers were prompt, polite and the work was of good quality. I recently re-pointed and re-painted my tiled roof and was a bit apprehensive to have work done on it. The guys only broke 5 tiles in total but swapped them all out so that the appearance of my roof remains as before.
17 December 2021
Original Review on 04-04-2021:
On time, as per quote
We came into this not knowing very much at all about solar, and learned a lot thanks to SolarQuotes and all three of the companies that quoted for us. All three provided three strong quotes with good alternatives, but we had by that time decided what system to purchase – using the new Sunpower Maxeon 400 watt panels teamed with a Solar Edge optimised inverter – and two of them quoted on that. Westsun provided the better price and won the business.Their sales team were very helpful, and the office and installation teams very professional. A measuring team came around to check that the system could be fitted as per the quote, and my assumption was that there would be "contingencies" or issues that would change the price, but instead they confirmed what had been proposed, and set an installation date less than two weeks away. On the day the team turned up pretty much on time, worked hard all day, and by late mid-afternoon we had a solar system. It was much easier and more professional than I had hoped. The office staff had liaised with Western Power and Synergy, so the system went to work the same day with no glitches.
The only disappointing factor was that for some reason Solar Edge have decided that they no longer support energy usage data for the user, so we can see what energy we are generating but not how much we are using or returning to the grid. Very, very annoyed with Solar Edge!
9 months later we asked Nicholas: "Are you happy with the performance of your system so far?"
We spent more to get the best possible panels and inverter, and together they are awesome. Our energy provider, Synergy (Western Australia) gives us daily readings on energy produced and exported by our system, and energy drawn from the grid, so we know exactly where we stand.Most days at this time of year (summer in Western Australia) we get around three hours of maximum production (5kw) and since the system was switched on in mid-March to mid-December, we have produced over 16mWh. The lowest point was July (mid-winter), where we produced 367kWh, with excellent increases over the ensuing months. In November 2021 our system produced over 1mWh. Since mid-August our system has regularly exported over 20 kWh per day to the grid, rising to 30+ kWh per day for a lot of days since October 5. We are currently peaking at around 33 kWh per day on full sun days (of which we have quite a few in Perth).
Overall, this has exceeded my expectations, and although Synergy pays peanuts for our exports, our electricity bill for October/November 2020 was about 2.5 x higher than for 2021. Over the summer months, when we use our air conditioning during the day to keep the house cool, we expect that differential to rise significantly. At that rate it will still take quite a few years to pay back out investment, but we are playing our part in reducing coal usage, and when energy prices rise (as I know they will), every year our system becomes more economic.
We would definitely recommend our system as-is, and our supplier, Westsun Solar.
15 November 2021
Westsun Solar
The sales girl was very easy to deal with and polite, we only needed panels replaced but they were the best price and when the panels weren't available we had chosen they upgraded them at no extra charge. Highly recommend Westsun Solar.Panel rating: 5/5
02 July 2021
Great service
Sales person explained all our options very well.Installers had to return a week later to finish due to rain.
Grid Connection was organised and all went well with installer explaining the workings and how to use the app very easily.
Overall very happy with West Sun Solar start to finish.
Inverter rating: 5/5
14 May 2021
Two houses installed.
We had Westsun Solar install a system at two properties we own all in the same week. The same team was used for both jobs with the result being fantastic on both jobs. Well done Westsun Solar.21 April 2021
nice installer, good installation
The quoting process was quick.The installation was punctual.The customer service was good the grid connection was ready after the install20 March 2021
Great company to deal with
From the time I received the quote to the installation everything went smoothly. Nikki the salesperson to deal with and when she could not answer my queries she referred me to Ben the director and all questions answered. Chris the installer was very professional and left our place very clean. Not a single roof tile was broken. I highly recommend Westsun.16 March 2021
Westsun Solar
The whole process was very easy with a knowledgable sales person. Arranged someone to visit to walk me through the solar systems.Once signed up the company arranged everything and was very streamlined.
Installation went well, they were punctual and cleaned up after themselves.
All up a very positive experience.
Review removed at the request of the reviewer
Learn More09 December 2020
Early stages but happy
We had a 6.6kw system with a 5kw fronius inverter installed by westsun solar. The panels are Q-cell. We are happy with the price, customer service, installation and performance so far. We have only had the system installed for five days, but all seems to be running well. We couldn't fit all the panels facing north due to already having solar hot water. So we have some panels facing east. The system has been producing 43kwh a day since being installed.Panel rating: 5/5
Inverter rating: 5/5
27 November 2020
Professional competent, fast delivery
Everything about Westsun was perfect. 2hours for the owner to come and quote me after I rang and everything after that was as smooth as silk, efficient, on time, excellent installers,price was perfect and all the paperwork was done by Westsun.An absolute pleasure to deal with such an efficient company. I would recommend them to anyone
Inverter rating: 5/5
11 November 2020
Great install day and system looks great and working well
I found Westsun Solar via solarquotes.com.au ... they were the best value for money of the 3 quotes (sensible price for quality panels and inverter). Install day went great. Really professional crew who walked me though the process and it looks great. Started 7am and were done by ~2pm. Would recommend them to anyone. If I had to pick flaws their quoting documentation was a bit slap-dash and the handover after install could have been more informative (partly my fault as I left close to the end). The app on my phone works well and I love seeing the energy being captured. The WiFi connection dips out every now and then, but the machine catches the records up when it reconnects. Westsun quoted and arranged for another great crew to come and install a heat pump up to replace the gas system the same day - that was installed in 2-3 hours. The 270 L iStore Heat Pump was $3000 including Government Rebate.31 October 2020
Westsun - Solar install in Perth
Westsun did a professional job from quote to install. None of the 3 companies that provided the quotes were pushy. I ultimately went with Westsun as they had the best price once I had asked for a price comparison of the system I preferred which was Fronuis Primo with 19 x Q.Maxx G2 350w panels plus Fronuis smartmeter. Westsun had originally quoted this system.Westsun organised the meter change out with Western Power after we provided a copy of our bill and then came and installed early this week. 3 guys - all done easily in one day - making power by 3pm.
Very happy and a bit addicted to watching the power consumption on the Solarweb site.
The smart meter was worth the extra cost as it allows me to see - amount produced - what is directly consumed and what is sent tot he grid.
I have been able to see what using different appliances use during the times of their operation.
15 October 2020
Great friendly service
From start to finish Westsun were fantastic. The installation crew were very helpful, polite and professional. Fair price and great serviceInverter rating: 1/5
08 October 2020
Ok service but after installation not much of a service.
Very good service until they install everything but afterwards if you have any issues, they will tell you, sorry we are booked till next year.14 August 2020
Excellent Service from enquiry to after installation!
They were very prompt with enquiries from initial quote to after installation. Especially grateful to Nikki for her patience with my queries and very friendly service. Ben was also great, taking the time to explain to us how it all works - as I have no idea how! - and giving us genuine information on the different options available. They were not pushy with sales and respected our budget and choice.Inverter rating: 5/5
29 June 2020
Selection of a solar system was so easy
First a big thank you to Ben and the whole team for the selection and installation of our solar system.Ben was great to deal with and answered all my questions promptly and efficiently. He even got me over the line regarding the orientation of our panels. The Keep it Simple comparison table was so useful to ensure we could compare like with like.
The installers were a great team and kept us entertained with background singing. They arrived on time and left no mess. We could not ask for more.
We look forward to many years of reliable service and reduced power bills.
27 June 2020
Great service
From the get go these guys were professional in every way. Admin was very friendly over the phone and sent me a few options, they also have their own installation team who were friendly and did a great job minimal fuss. They came in did the job and answered a few other questions of mine and showed me how it all works. Although l haven't seen a new bill yet due to just having the system installed, l'm very happy.Thanks guys
Regards
David Brabazon
15 June 2020
Westsun quoted and delivered as promised. The process through Solar Quotes was simple and effective. Thank you.
All delivered as quoted and on time. Installers were efficient and polite. I'm a happy camper!07 June 2020
Westsun Solar were great
Very attentive when quoting and offered to fix a tiling problem on east side of our roof at no extra cost. Panels were installed on north and west side. Installation went well and workers were professional and polite. They helped with everything, meaning it was a very simple process for us. Have recommended Westsun Solar to several other people.02 June 2020
Very Happy. Excellent service
Evrything was very easy with westsun solar. From quoting to the install. A full 2 storey install took less than 8hrs, very impressedInverter rating: 4/5
04 May 2020
Quotation & Installation
Just had a 6.6kw solar system installed by Westsun Solar.From start to finish I found them very efficient, with Lisa quoting on the type of panels and the inverter I had requested, nothing appeared too much trouble. She gave me a very competitive quote and I got what I had asked for after one or two changes to the original. Lisa did all the organizing with Western Power, doing all the paper work, etc, I didn't have to do a thing.
On the day of installation, Jesse and his team arrived on time. He explained the procedure in what they were about to carry out, where the best place for the inverter and the placement of the panels on the roof.
At the completion, he went over the set-up of the inverter and what I had to take notice of, etc as well as setting up the WiFi connection.
Overall, I would rate Westsun Solar 5 stars from start to finish and would recommend them to anyone looking to have a Solar system installed.
01 May 2020
Incredibly Professional Company
After numerous quotes I have no doubt that I made the right decision to have Westsun Solar provide and install my solar system. Lisa in the office kept me up to date at all stages in the process and replied to all of my questions very efficiently. I couldn't be happier with the professionalism of everyone I dealt with at Westsun. I highly recommend Westsun and will definitely refer friends to them.Thankyou Lisa and Westsun.
Panel rating: 5/5
Inverter rating: 5/5
19 April 2020
Great customer service
Competitive prices , efficient customer service and friendly installation team. I am very confident with their experience and I am hoping that they Will maintain the good customer service in the future as well not just until the sale is completed.19 April 2020
Excellent Communication and Installation
We are finally generating our own electricity thanks to the Westsun Solar team. The quotes from Ben were competitive. Lisa was very helpful with keeping us informed of Synergy and Western Power progress leading up to installation. The installation went smoothly with only 5 broken roof tiles, but we had plenty spares available. The installation of 20 Q Cells Maxx 330 W panels and Fronius Symo 5kW 3 phase inverter started at 8am and finished at around 2pm. The installation is generating an average 26kwh per day and we are in April. Very impressed.Panel rating: 5/5
Inverter rating: 5/5
02 April 2020
Efficient and smooth installtion
We were contacted by Ben and a quote was sent through. He was well prepared in the quote with the panel position sky view of our roof. Gave us three different quotes to meet different budget requirement. All necessary information relating to the inverter, panels and finance options were sent together. They do not use sub-contractors. Organizing the installation was easy. The crew sent to install were sharp on time, they were polite and cleaned up well after the job was done. So far the customer service has been good. Hopefully if some assistance is required down the line they would still be just as efficient.19 March 2020
No Problems
No problems that is the main thing you want when doing any project. I specified the inverter an panel types Westsun supplied and installed on time within my budget. Final inspection that a neat and tidy job had been done within the regulations.05 March 2020
Friendly and Professional
The sales and quoting process was friendly and painless, not pushy and very helpful with all my questions. The installation process was also friendly and professional, not rushed and left the site clean and tidy. Customer service was and still is friendly, helpful and prompt.Panel rating: 5/5
Inverter rating: 4/5
24 February 2020
Original Review on 24-06-2019:
8 months later we asked Shayne: "Are you happy with the performance of your system so far?"
Very much so....should have installed this system years ago07 January 2020
Good team and quick installation
Excellent company to deal with.Good product and workmanship
Installation completed in less than a day
Inverter rating: 4/5
14 November 2019
Exceptional Service
From my first contact with Lisa in sales, the service has been first class, from the initial visit to identify the problem with my existing system through to final completion Lisa kept me fully informed. They fully explained the issues and a number of various options for replacement of the current inverter and upgrading my system to current standards. Once we'd agreed they scheduled the replacement, Lisa keeping me fully informed of a couple of days delay, the technicians turned up on time and relocated the inverter to another more suitable area. The system now works a treat.13 November 2019
Great installers and installation!
Lisa was brilliant in going through the quoting process with me and kept in constant communication. The installers Nick and Callum were so lovely and did such a great job installing the panels. They explained everything really well to me. The staff at Westsun Solar are hard workers. I would highly recommend Westsun Solar!Panel rating: 5/5
Inverter rating: 5/5
23 July 2019
Smooth installation...savings here we come
Staff were all friendly, polite and knowledgeable from the office staff to the serviceman who installed the panels. The instalment of the panels was done with very little disruption to the running of our business, they were very neat & tidy, leaving no mess behind. They kept us up to date with the progress of the installation at all times. They organised everything and kept us informed at all times. Definitely would recommend them.09 May 2019
24 April 2019
Original Review on 21-08-2018:
8 months later we asked David: "Are you happy with the performance of your system so far?"
Better;29 March 2019
Installer put foot through roof
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28 March 2019
We were very happy with the professionalism of the staff and the installers.
Great people to deal with and supplying a top quality product.
I would highly recommend this company.
Show Details
Great people to deal with and supplying a top quality product.
I would highly recommend this company.
28 March 2019
26 March 2019
Simple!
Elias made the quoting process easy and was able to answer all my questions. He listened to my concerns and was able to provide new solutions as required.The three installers turned up on time to complete the job and had good communication about where the inverter was getting installed and when they would need to turn the power off. They did a neat job during the installation and tidied up after themselves.
Overall the customer service and installation was great!