Westsun Solar Reviews
4.5
Leave a review Based on 61 ratings Aus Ranking
- 5 star 17
- 4 star 41
- 3 star 2
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.38
- System Quality 4.43
- Customer Service 4.59
- Installation 4.56
Timeline
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Westsun Solar is a Solar Power Installation company based in Wangara and serves WA. Here are their reviews as submitted by visitors to SolarQuotes
Westsun Solar Solar Reviews
Exceptional Service
From my first contact with Lisa in sales, the service has been first class, from the initial visit to identify the problem with my existing system through to final completion Lisa kept me fully informed. They fully explained the issues and a number of various options for replacement of the current inverter and upgrading my system to current standards. Once we'd agreed they scheduled the replacement, Lisa keeping me fully informed of a couple of days delay, the technicians turned up on time and relocated the inverter to another more suitable area. The system now works a treat. Show additional informationGreat installers and installation!
Lisa was brilliant in going through the quoting process with me and kept in constant communication. The installers Nick and Callum were so lovely and did such a great job installing the panels. They explained everything really well to me. The staff at Westsun Solar are hard workers. I would highly recommend Westsun Solar! Show additional informationSmooth installation...savings here we come
Staff were all friendly, polite and knowledgeable from the office staff to the serviceman who installed the panels. The instalment of the panels was done with very little disruption to the running of our business, they were very neat & tidy, leaving no mess behind. They kept us up to date with the progress of the installation at all times. They organised everything and kept us informed at all times. Definitely would recommend them. Show additional information
Installer put foot through roof
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We were very happy with the professionalism of the staff and the installers.
Great people to deal with and supplying a top quality product.
I would highly recommend this company. Show additional information
Great people to deal with and supplying a top quality product.
I would highly recommend this company. Show additional information
I had been let down by the solar company I had originally selected whose installer turned up 2 hours late on installation day, took one look at the complicated double-storey roof of my townhouse, listed other problems such as the wavy roof tiles and precipitous NE roof, and left! This was after I had spoken to about 10 solar companies, each of whom seemed to contradict the other, upsold me on expensive panels and inverter, or didn’t want to come out to measure up before doing the job. Getting a solar system was rapidly heading for the 'too hard' basket and I had all but given up. Then I stumbled across Westsun Solar on the internet, and was intrigued by all the rave reviews. Could any solar company actually deliver what they promised?
Apparently they could! Lisa in Sales answered all my questions in full and - best of all, insisted that the roof be measured up before she would even quote on the job. Westsun was only one of two companies to have someone get up on the roof before installation day to make sure there were no nasty surprises, and this impressed me no end. Nick, the Operations Manager, came out and measured up the roof to see exactly what was possible, and spent two hours with me going through the previous company’s deal-breaker issues and allaying any fears I had that Westsun too might not be able to do the job. Because the NE roof had been flagged as a problem in terms of only being able to accommodate 5 panels (which I had been told by other installers might not start the inverter), Nick gave me two options for panel layouts and system sizes, and left the final decision up to me. He assured me, however, that the larger system with 5 panels on the NE and 7 panels on the NW roof orientations would work really well, and ultimately his knowledge and confidence won me over. I decided to go with the 3kW Goodwe inverter and 12 x 315w Risen panels, a really well-priced budget system using quality Chinese components with a great track record.
Two weeks later, the installation team arrived on time, set up the plastic bollards and 'Men Working' signs and got down to work. Chris did a fantastic job of installing the inverter after working out with me the best place for it to go in the garage, and all the cabling and connections are neat and straight. Jesse, Kade and Jamie worked away installing the panels on the roof and - to my surprise - didn’t break a single one of the wavy Tuscan-look roof tiles which I’d been warned by another company were a nightmare to work on, advising that I should have plenty of spares handy! At the end of the job, my garage was neatly swept and all packaging placed in the recycle bin, and I was given all the necessary instructions and warranty documentation by Chris before the guys left.
Yesterday my 3.78kWh system produced 22.8kWh - far more than I’m consuming - so I’m looking forward to tiny electricity bills in future! The inverter starts at sunrise without any problem just as Nick said it would, so all up a great result!
Westsun Solar’s 'can do' attitude is what sets them apart from other solar companies. Where other companies saw problems, they saw solutions. I am absolutely delighted that what I thought was going to be a really stressful install was just routine to them. They did the job another company couldn’t, and did it very well. I have already recommended them to two of my friends who are looking to expand their solar systems, and can attest to their being a highly professional, proactive, non-pushy company who listens to the customer and delivers what they promise - and more! Show additional information
Apparently they could! Lisa in Sales answered all my questions in full and - best of all, insisted that the roof be measured up before she would even quote on the job. Westsun was only one of two companies to have someone get up on the roof before installation day to make sure there were no nasty surprises, and this impressed me no end. Nick, the Operations Manager, came out and measured up the roof to see exactly what was possible, and spent two hours with me going through the previous company’s deal-breaker issues and allaying any fears I had that Westsun too might not be able to do the job. Because the NE roof had been flagged as a problem in terms of only being able to accommodate 5 panels (which I had been told by other installers might not start the inverter), Nick gave me two options for panel layouts and system sizes, and left the final decision up to me. He assured me, however, that the larger system with 5 panels on the NE and 7 panels on the NW roof orientations would work really well, and ultimately his knowledge and confidence won me over. I decided to go with the 3kW Goodwe inverter and 12 x 315w Risen panels, a really well-priced budget system using quality Chinese components with a great track record.
Two weeks later, the installation team arrived on time, set up the plastic bollards and 'Men Working' signs and got down to work. Chris did a fantastic job of installing the inverter after working out with me the best place for it to go in the garage, and all the cabling and connections are neat and straight. Jesse, Kade and Jamie worked away installing the panels on the roof and - to my surprise - didn’t break a single one of the wavy Tuscan-look roof tiles which I’d been warned by another company were a nightmare to work on, advising that I should have plenty of spares handy! At the end of the job, my garage was neatly swept and all packaging placed in the recycle bin, and I was given all the necessary instructions and warranty documentation by Chris before the guys left.
Yesterday my 3.78kWh system produced 22.8kWh - far more than I’m consuming - so I’m looking forward to tiny electricity bills in future! The inverter starts at sunrise without any problem just as Nick said it would, so all up a great result!
Westsun Solar’s 'can do' attitude is what sets them apart from other solar companies. Where other companies saw problems, they saw solutions. I am absolutely delighted that what I thought was going to be a really stressful install was just routine to them. They did the job another company couldn’t, and did it very well. I have already recommended them to two of my friends who are looking to expand their solar systems, and can attest to their being a highly professional, proactive, non-pushy company who listens to the customer and delivers what they promise - and more! Show additional information
The panel supplier ran out of stock of the panel I had selected and WestSun Solar contacted me a couple of days prior to the install date and provided alternative panel options they did have in stock. I was happy with the alternative panel and we went ahead with the install on the scheduled date. The team completing the install were great and everything went according to plan. I had the smart meter installed with my Fronius Inverter and its well worthwhile. I can see how much the PV system is producing vs what I am using (Live).
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Would highly recommend them to anyone. Start to finish they were superb. Very happy with the outcome. No pressure - and felt like I was being looked after the whole way through.
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The whole experience was totally stress -free given that we knew nothing about "Solar". But after speaking to Lisa and the team and watching them in action we feel confident to recommend Westsun to all our friends and family. Thank You Team Westsun.
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The installers were very professional and cleaned up after, and they never stopped working.
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Sales staff were helpful, phone calls were returned when promised, information provided promptly,
installation technicians were prompt, polite and cleaned up when finished. The whole experience was easy. Show additional information
installation technicians were prompt, polite and cleaned up when finished. The whole experience was easy. Show additional information
Yes. Thanks Finn will recommend your service to friends.regards Peter.
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From the date that I accepted Westsun Solar's quote and I paid my deposit, the installation of my 6.51 kw (21 x 310 w panels) system was commenced and completed in about three week, which was very quick.
The installers were most efficient, professional, and polite.
I was most impressed. Show additional information
The installers were most efficient, professional, and polite.
I was most impressed. Show additional information
Excellent experience from get go ladies in office very helpful and installation done fast and professional.
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Westsun solar gave me the three options of solar
system to choose from. Are not pushy and price are similar to other companies. Show additional information
system to choose from. Are not pushy and price are similar to other companies. Show additional information
We had five quotes, all a bit of a minefield, looked on Finns website, he recommended Westsun Solar who were far more knowledgeable and genuine than the others. They looked after all the details and kept us in the loop start to finish which has just happened now with a superb install team who fitted 24 panels & a Fronius inverter started 7am and left at 12.45 pm. The system is knocking out the full amount of power and we are very pleased with every aspect of the job. Highly recommend Westsun Solar.
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Thank you to Lisa for her very professional service and Mark and his team for a great installation of our solar panels. I would highly recommend Westsun Solar to anyone.
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great customer service and communication.
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Two companies contacted me but I never heard from the third.
Lisa from Westsun solar was amazing to work with. She spent considerable time with me answering every question I had and there were many. I was considering another company who gave a cheaper quote but they didn’t follow up like Lisa did. I chose exceptional service over a few hundred dollars savings as that level of customer care is more important to me. In the end while I was making up my mind Lisa called to offer a special a supplier was offering so we saved $500. Very happy indeed! Show additional information
Lisa from Westsun solar was amazing to work with. She spent considerable time with me answering every question I had and there were many. I was considering another company who gave a cheaper quote but they didn’t follow up like Lisa did. I chose exceptional service over a few hundred dollars savings as that level of customer care is more important to me. In the end while I was making up my mind Lisa called to offer a special a supplier was offering so we saved $500. Very happy indeed! Show additional information
Overall excellent company to deal with. i will recommend to family and friends.
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Thank you Westsun Solar you did a great job would recommend you without a doubt
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We received a few quotes from various solar companies in Perth and found Westsun Solar very price competitive, but what sealed the deal was the professional way we were treated from office staff ( Lisa and Leanne) to the installation crew. Nothing was too much trouble which made our experience very enjoyable. Definitely recommend Westsun Solar without hesitation.
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Good communications through the whole process from office staff to the install team.
Nice people to deal with.
Very pleased with the options available, fully explained, and competitive pricing. Show additional information
Nice people to deal with.
Very pleased with the options available, fully explained, and competitive pricing. Show additional information
Thank you for all the guide lines and advice your website provides. Whilst we did not use one of the two companies you sourced for us it was the ability to be confident in asking questions about the offer that finally accepted that makes it all the more important you provide the service you do.
I am sure Westsun will feature in future suggestion to prospective clients when they ask you for help.
Thanks Finn, Burn Sun Burn ! Show additional information
I am sure Westsun will feature in future suggestion to prospective clients when they ask you for help.
Thanks Finn, Burn Sun Burn ! Show additional information
We found the salesman very helpful and professional without being pushy.
The installation happened exactly when they said it would and without any interruption or mess.
Job well done. Show additional information
The installation happened exactly when they said it would and without any interruption or mess.
Job well done. Show additional information
Westsun Solar provided a great service from Lisa in sales, Leanne on the front desk answering questions i had, to Chris & the installers on the day who did a great job.I would recommend them to anybody.
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WestSun Solar provided great customer service and were the best quote provided. I asked them to change a few things on my quote and they happily obliged and answered all my questions immediately. Installation was on-time and hassle-free. Highly recommended.
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Our Fronius Inverter didn't work correctly from the date of installation. Seven months on and Westsun solar have made no effort to fix it.
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Through Solar Quotes I carefully analysed 3 of their quotes and a couple of others.
Westsun won the day based on price, efficiency, competent sales advice and quality of product.
Lisa and Leeanne organised everything required to complete the installation in a timely manner, including a new smart Western Power meter, the materials for the job based on the agreed contract specification (I revised the products list twice on good advice from the girls)--nothing was too much trouble to them.
The installation was completed exactly according to the scheduled timing and in a manner that can only be described as 5 star.
Ryan with his team of Kade and Kurt completed the whole install in less than half a day.
Being a retired Electrical Contractor Proprietor myself I was extremely impressed by their install techniques and methodology--no fuss, highly organised and most importantly no mess--all packaging and rubbish removed form site and all areas left clean and tidy.
I have no hesitation in recommending the Westsun team to any prospective customers in the future. Show additional information
Westsun won the day based on price, efficiency, competent sales advice and quality of product.
Lisa and Leeanne organised everything required to complete the installation in a timely manner, including a new smart Western Power meter, the materials for the job based on the agreed contract specification (I revised the products list twice on good advice from the girls)--nothing was too much trouble to them.
The installation was completed exactly according to the scheduled timing and in a manner that can only be described as 5 star.
Ryan with his team of Kade and Kurt completed the whole install in less than half a day.
Being a retired Electrical Contractor Proprietor myself I was extremely impressed by their install techniques and methodology--no fuss, highly organised and most importantly no mess--all packaging and rubbish removed form site and all areas left clean and tidy.
I have no hesitation in recommending the Westsun team to any prospective customers in the future. Show additional information
I obtained 5 quotes from companies highly recommended on solarquotes all with very good reviews. Westsun Solar provided the best value for money. Ben, one of the Directors, came out to see me initially and provided me with an initial quote with various options. However, after doing extensive research on solar panels & inverters, I decided to go for some other panels and Ben was able to redo the quote with these. He was also able to get these panels whilst one other shortlisted company was not able to do so. After accepting the quote, Lisa got the approval from Synergy and Western Power and Leanne organised the install date which was 3 weeks after the first quote was provided. Eddy and Jessie (+his assistant) came to do the install of the 6.6KW system and it all went smoothly apart from a few minor issues (e.g. the installers didnt clean up properly after themselves). Also, I had to register myself and the inverter with Fronius online in order to get the special offer of 5 year extended warranty for free and I also had to set up the live monitoring online and on my mobile myself. This was the only drawback as this took me a good few hours to do and it wasnt easy to do either. Otherwise, on the overall, Westsun Solar did a great job and I have no hesitation in recommending them.
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The installation went very well including the removal of an old system. The new one is working just fine.
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Maybe I was fortunate but my first contact with Westsun Solar was with one of the owners, Ben Emery. It was a contact that left me feeling confident that I was dealing with a good company and the subsequent experience has vindicated that confidence. I have purchased two 5kw systems for two houses that I am building. The systems are of good quality and were priced competitively. The installation has been done on the first house with no fuss. There is a lot of information out there on solar systems so it is hard to understand what is good information; to that end Westsun Solar have delivered a no BS service.
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Of the 3 companies that SolarQuotes put me in contact with for a quotation, Westsun Solar provided the best customer experience. Business Development Manager, Kris, offered very good advice and listened carefully to what my requirements were. I was happy with the final quotation and was impressed with how smoothly the Synergy/Western Power approvals were handled. The installation team were always courteous, knowledgeable and efficient, coping very well with my high, steep, federation style roof. Kris called me soon after the installation to make sure that I was happy with the service and has been more than helpful since then when getting back to me with a couple of queries I had.
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Clear, easy to understand information. Pleasant, friendly salesperson with the customer's best interests at heart. Prompt, clean, tidy installation. Very satisfied with excellent customer service.
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After getting in touch via the Finn Peacock website we were contacted by three different solar panel installers. Westsun Solar came out on top and we cannot be more pleased. Mark came over and after assessing what was already installed at my place convinced me with his down-to-earth explanations of what I needed. There was no high flying technological jargon to throw me off balance and their price beat the other installers. Westsun Solar got me my reference number within hours and obtained approval from Western Power within days. In less than three weeks I had all the panels installed and working well, despite the rush of Pre-Christmas demands. Jessie and Ryan were very friendly and did a splendid job. The place was left clean and tidy. I would happily recommend Westsun Solar to anyone who wants a safe, good job done. Lisa and Leeanne kept me well informed with the progress and were a pleasure to deal with. Awesome team! ?
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From the first point of contact and the actual installation the customer service and information sharing has been outstanding. On the installation day I was kept informed of the progress and all aspects of my system were explained to me, and a demonstration of safety aspects. The two guys were polite and friendly and worked very hard on a very hot day on a tin roof! Highly recommended this company. Fast, friendly and very clean and tidy workers!
Five stars***** Show additional information
Five stars***** Show additional information
Very Professional and efficient. Left the premises very clean and tidy .
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Company dropped the ball with approval from electricity company and also need to mention things a couple of times for it to sink in.. however price was very competitive.. still being installed this being the second day and its raining so likely to be a day or two yet before we have it installed. They did go through different options as we were upgrading from 3 to 6kw. Overall pretty happy.
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All Good. The best customer service. Installation is very good. I need to monitor Units generated on sunny day. Then only I can comment on output from the system.
Admin Girl LISA is the best asset to Westsun Solar, her pleasant response made me to buy the 6.25 KW system. She is so great. Show additional information
Admin Girl LISA is the best asset to Westsun Solar, her pleasant response made me to buy the 6.25 KW system. She is so great. Show additional information
Fast prompt service. Good communication.
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This was my second residential solar system in 4 years I have had Westsun Solar install. I am very pleased to say that on both occasions, Mark & his team including the office staff at Westsun Solar were a delight to work with! They comprehensively explained my solar options specific to my property & typical electricity use age. Then come installation day, Nick & his friendly team of installers were on time & did a great job, they helped set up the inverter wifi ap & also fully explained the operating system to me. On completion of the install, they left my property clean & tidy. Would most definitely recommend Westsun Solar to anybody for a quality & professional service & have!
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