Westsun Solar Reviews
4.5
Leave a review Based on 75 ratings Aus Ranking
- 5 star 26
- 4 star 46
- 3 star 2
- 2 star 1
- 1 star 0
Average Customer Review
- Value 4.43
- System Quality 4.49
- Customer Service 4.63
- Installation 4.61
Timeline
View images of Westsun Solar Installations:
Reviewer supplied photos:
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
We are proudly West Australian owned and operated. That means caring for our beautiful state is a priority to our team. Westsun Solar only uses Clean Energy Council Accredited installers.
Westsun Solar Solar Reviews
Excellent Service from enquiry to after installation!
They were very prompt with enquiries from initial quote to after installation. Especially grateful to Nikki for her patience with my queries and very friendly service. Ben was also great, taking the time to explain to us how it all works - as I have no idea how! - and giving us genuine information on the different options available. They were not pushy with sales and respected our budget and choice. Show additional informationSelection of a solar system was so easy
First a big thank you to Ben and the whole team for the selection and installation of our solar system.Ben was great to deal with and answered all my questions promptly and efficiently. He even got me over the line regarding the orientation of our panels. The Keep it Simple comparison table was so useful to ensure we could compare like with like.
The installers were a great team and kept us entertained with background singing. They arrived on time and left no mess. We could not ask for more.
We look forward to many years of reliable service and reduced power bills. Show additional information
Great service
From the get go these guys were professional in every way. Admin was very friendly over the phone and sent me a few options, they also have their own installation team who were friendly and did a great job minimal fuss. They came in did the job and answered a few other questions of mine and showed me how it all works. Although l haven't seen a new bill yet due to just having the system installed, l'm very happy.Thanks guys
Regards
David Brabazon Show additional information
Westsun quoted and delivered as promised. The process through Solar Quotes was simple and effective. Thank you.
All delivered as quoted and on time. Installers were efficient and polite. I'm a happy camper! Show additional informationWestsun Solar were great
Very attentive when quoting and offered to fix a tiling problem on east side of our roof at no extra cost. Panels were installed on north and west side. Installation went well and workers were professional and polite. They helped with everything, meaning it was a very simple process for us. Have recommended Westsun Solar to several other people. Show additional informationVery Happy. Excellent service
Evrything was very easy with westsun solar. From quoting to the install. A full 2 storey install took less than 8hrs, very impressed Show additional informationQuotation & Installation
Just had a 6.6kw solar system installed by Westsun Solar.From start to finish I found them very efficient, with Lisa quoting on the type of panels and the inverter I had requested, nothing appeared too much trouble. She gave me a very competitive quote and I got what I had asked for after one or two changes to the original. Lisa did all the organizing with Western Power, doing all the paper work, etc, I didn't have to do a thing.
On the day of installation, Jesse and his team arrived on time. He explained the procedure in what they were about to carry out, where the best place for the inverter and the placement of the panels on the roof.
At the completion, he went over the set-up of the inverter and what I had to take notice of, etc as well as setting up the WiFi connection.
Overall, I would rate Westsun Solar 5 stars from start to finish and would recommend them to anyone looking to have a Solar system installed. Show additional information
Incredibly Professional Company
After numerous quotes I have no doubt that I made the right decision to have Westsun Solar provide and install my solar system. Lisa in the office kept me up to date at all stages in the process and replied to all of my questions very efficiently. I couldn't be happier with the professionalism of everyone I dealt with at Westsun. I highly recommend Westsun and will definitely refer friends to them.Thankyou Lisa and Westsun. Show additional information
Great customer service
Competitive prices , efficient customer service and friendly installation team. I am very confident with their experience and I am hoping that they Will maintain the good customer service in the future as well not just until the sale is completed. Show additional informationExcellent Communication and Installation
We are finally generating our own electricity thanks to the Westsun Solar team. The quotes from Ben were competitive. Lisa was very helpful with keeping us informed of Synergy and Western Power progress leading up to installation. The installation went smoothly with only 5 broken roof tiles, but we had plenty spares available. The installation of 20 Q Cells Maxx 330 W panels and Fronius Symo 5kW 3 phase inverter started at 8am and finished at around 2pm. The installation is generating an average 26kwh per day and we are in April. Very impressed. Show additional informationEfficient and smooth installtion
We were contacted by Ben and a quote was sent through. He was well prepared in the quote with the panel position sky view of our roof. Gave us three different quotes to meet different budget requirement. All necessary information relating to the inverter, panels and finance options were sent together. They do not use sub-contractors. Organizing the installation was easy. The crew sent to install were sharp on time, they were polite and cleaned up well after the job was done. So far the customer service has been good. Hopefully if some assistance is required down the line they would still be just as efficient. Show additional informationNo Problems
No problems that is the main thing you want when doing any project. I specified the inverter an panel types Westsun supplied and installed on time within my budget. Final inspection that a neat and tidy job had been done within the regulations. Show additional informationFriendly and Professional
The sales and quoting process was friendly and painless, not pushy and very helpful with all my questions. The installation process was also friendly and professional, not rushed and left the site clean and tidy. Customer service was and still is friendly, helpful and prompt. Show additional informationGood team and quick installation
Excellent company to deal with.Good product and workmanship
Installation completed in less than a day Show additional information
Exceptional Service
From my first contact with Lisa in sales, the service has been first class, from the initial visit to identify the problem with my existing system through to final completion Lisa kept me fully informed. They fully explained the issues and a number of various options for replacement of the current inverter and upgrading my system to current standards. Once we'd agreed they scheduled the replacement, Lisa keeping me fully informed of a couple of days delay, the technicians turned up on time and relocated the inverter to another more suitable area. The system now works a treat. Show additional informationGreat installers and installation!
Lisa was brilliant in going through the quoting process with me and kept in constant communication. The installers Nick and Callum were so lovely and did such a great job installing the panels. They explained everything really well to me. The staff at Westsun Solar are hard workers. I would highly recommend Westsun Solar! Show additional informationSmooth installation...savings here we come
Staff were all friendly, polite and knowledgeable from the office staff to the serviceman who installed the panels. The instalment of the panels was done with very little disruption to the running of our business, they were very neat & tidy, leaving no mess behind. They kept us up to date with the progress of the installation at all times. They organised everything and kept us informed at all times. Definitely would recommend them. Show additional information
Installer put foot through roof
Show additional information
We were very happy with the professionalism of the staff and the installers.
Great people to deal with and supplying a top quality product.
I would highly recommend this company. Show additional information
Great people to deal with and supplying a top quality product.
I would highly recommend this company. Show additional information
I had been let down by the solar company I had originally selected whose installer turned up 2 hours late on installation day, took one look at the complicated double-storey roof of my townhouse, listed other problems such as the wavy roof tiles and precipitous NE roof, and left! This was after I had spoken to about 10 solar companies, each of whom seemed to contradict the other, upsold me on expensive panels and inverter, or didn’t want to come out to measure up before doing the job. Getting a solar system was rapidly heading for the 'too hard' basket and I had all but given up. Then I stumbled across Westsun Solar on the internet, and was intrigued by all the rave reviews. Could any solar company actually deliver what they promised?
Apparently they could! Lisa in Sales answered all my questions in full and - best of all, insisted that the roof be measured up before she would even quote on the job. Westsun was only one of two companies to have someone get up on the roof before installation day to make sure there were no nasty surprises, and this impressed me no end. Nick, the Operations Manager, came out and measured up the roof to see exactly what was possible, and spent two hours with me going through the previous company’s deal-breaker issues and allaying any fears I had that Westsun too might not be able to do the job. Because the NE roof had been flagged as a problem in terms of only being able to accommodate 5 panels (which I had been told by other installers might not start the inverter), Nick gave me two options for panel layouts and system sizes, and left the final decision up to me. He assured me, however, that the larger system with 5 panels on the NE and 7 panels on the NW roof orientations would work really well, and ultimately his knowledge and confidence won me over. I decided to go with the 3kW Goodwe inverter and 12 x 315w Risen panels, a really well-priced budget system using quality Chinese components with a great track record.
Two weeks later, the installation team arrived on time, set up the plastic bollards and 'Men Working' signs and got down to work. Chris did a fantastic job of installing the inverter after working out with me the best place for it to go in the garage, and all the cabling and connections are neat and straight. Jesse, Kade and Jamie worked away installing the panels on the roof and - to my surprise - didn’t break a single one of the wavy Tuscan-look roof tiles which I’d been warned by another company were a nightmare to work on, advising that I should have plenty of spares handy! At the end of the job, my garage was neatly swept and all packaging placed in the recycle bin, and I was given all the necessary instructions and warranty documentation by Chris before the guys left.
Yesterday my 3.78kWh system produced 22.8kWh - far more than I’m consuming - so I’m looking forward to tiny electricity bills in future! The inverter starts at sunrise without any problem just as Nick said it would, so all up a great result!
Westsun Solar’s 'can do' attitude is what sets them apart from other solar companies. Where other companies saw problems, they saw solutions. I am absolutely delighted that what I thought was going to be a really stressful install was just routine to them. They did the job another company couldn’t, and did it very well. I have already recommended them to two of my friends who are looking to expand their solar systems, and can attest to their being a highly professional, proactive, non-pushy company who listens to the customer and delivers what they promise - and more!
UPDATE 20/7/2020:
My 3.78kW system has surpassed my expectations, reducing my power bills by 72% over a 12-month period compared to the previous year. The installation on my exposed double-storey roof has also withstood a couple of really bad storms which tore large branches off neighbours’ trees. Despite being told by a competitor company that 5 panels on my NE-facing roof wouldn’t be sufficient to start the inverter, the system hasn’t missed a beat. I’m so glad I trusted Nick and went with Westsun’s expertise.
Regards
Vicki Show additional information
Apparently they could! Lisa in Sales answered all my questions in full and - best of all, insisted that the roof be measured up before she would even quote on the job. Westsun was only one of two companies to have someone get up on the roof before installation day to make sure there were no nasty surprises, and this impressed me no end. Nick, the Operations Manager, came out and measured up the roof to see exactly what was possible, and spent two hours with me going through the previous company’s deal-breaker issues and allaying any fears I had that Westsun too might not be able to do the job. Because the NE roof had been flagged as a problem in terms of only being able to accommodate 5 panels (which I had been told by other installers might not start the inverter), Nick gave me two options for panel layouts and system sizes, and left the final decision up to me. He assured me, however, that the larger system with 5 panels on the NE and 7 panels on the NW roof orientations would work really well, and ultimately his knowledge and confidence won me over. I decided to go with the 3kW Goodwe inverter and 12 x 315w Risen panels, a really well-priced budget system using quality Chinese components with a great track record.
Two weeks later, the installation team arrived on time, set up the plastic bollards and 'Men Working' signs and got down to work. Chris did a fantastic job of installing the inverter after working out with me the best place for it to go in the garage, and all the cabling and connections are neat and straight. Jesse, Kade and Jamie worked away installing the panels on the roof and - to my surprise - didn’t break a single one of the wavy Tuscan-look roof tiles which I’d been warned by another company were a nightmare to work on, advising that I should have plenty of spares handy! At the end of the job, my garage was neatly swept and all packaging placed in the recycle bin, and I was given all the necessary instructions and warranty documentation by Chris before the guys left.
Yesterday my 3.78kWh system produced 22.8kWh - far more than I’m consuming - so I’m looking forward to tiny electricity bills in future! The inverter starts at sunrise without any problem just as Nick said it would, so all up a great result!
Westsun Solar’s 'can do' attitude is what sets them apart from other solar companies. Where other companies saw problems, they saw solutions. I am absolutely delighted that what I thought was going to be a really stressful install was just routine to them. They did the job another company couldn’t, and did it very well. I have already recommended them to two of my friends who are looking to expand their solar systems, and can attest to their being a highly professional, proactive, non-pushy company who listens to the customer and delivers what they promise - and more!
UPDATE 20/7/2020:
My 3.78kW system has surpassed my expectations, reducing my power bills by 72% over a 12-month period compared to the previous year. The installation on my exposed double-storey roof has also withstood a couple of really bad storms which tore large branches off neighbours’ trees. Despite being told by a competitor company that 5 panels on my NE-facing roof wouldn’t be sufficient to start the inverter, the system hasn’t missed a beat. I’m so glad I trusted Nick and went with Westsun’s expertise.
Regards
Vicki Show additional information
The panel supplier ran out of stock of the panel I had selected and WestSun Solar contacted me a couple of days prior to the install date and provided alternative panel options they did have in stock. I was happy with the alternative panel and we went ahead with the install on the scheduled date. The team completing the install were great and everything went according to plan. I had the smart meter installed with my Fronius Inverter and its well worthwhile. I can see how much the PV system is producing vs what I am using (Live).
Show additional information
Would highly recommend them to anyone. Start to finish they were superb. Very happy with the outcome. No pressure - and felt like I was being looked after the whole way through.
Show additional information
The whole experience was totally stress -free given that we knew nothing about "Solar". But after speaking to Lisa and the team and watching them in action we feel confident to recommend Westsun to all our friends and family. Thank You Team Westsun.
Show additional information
The installers were very professional and cleaned up after, and they never stopped working.
Show additional information
Sales staff were helpful, phone calls were returned when promised, information provided promptly,
installation technicians were prompt, polite and cleaned up when finished. The whole experience was easy. Show additional information
installation technicians were prompt, polite and cleaned up when finished. The whole experience was easy. Show additional information
Yes. Thanks Finn will recommend your service to friends.regards Peter.
Show additional information
From the date that I accepted Westsun Solar's quote and I paid my deposit, the installation of my 6.51 kw (21 x 310 w panels) system was commenced and completed in about three week, which was very quick.
The installers were most efficient, professional, and polite.
I was most impressed. Show additional information
The installers were most efficient, professional, and polite.
I was most impressed. Show additional information
Excellent experience from get go ladies in office very helpful and installation done fast and professional.
Show additional information
Westsun solar gave me the three options of solar
system to choose from. Are not pushy and price are similar to other companies. Show additional information
system to choose from. Are not pushy and price are similar to other companies. Show additional information
We had five quotes, all a bit of a minefield, looked on Finns website, he recommended Westsun Solar who were far more knowledgeable and genuine than the others. They looked after all the details and kept us in the loop start to finish which has just happened now with a superb install team who fitted 24 panels & a Fronius inverter started 7am and left at 12.45 pm. The system is knocking out the full amount of power and we are very pleased with every aspect of the job. Highly recommend Westsun Solar.
Show additional information
Thank you to Lisa for her very professional service and Mark and his team for a great installation of our solar panels. I would highly recommend Westsun Solar to anyone.
Show additional information
great customer service and communication.
Show additional information
Two companies contacted me but I never heard from the third.
Lisa from Westsun solar was amazing to work with. She spent considerable time with me answering every question I had and there were many. I was considering another company who gave a cheaper quote but they didn’t follow up like Lisa did. I chose exceptional service over a few hundred dollars savings as that level of customer care is more important to me. In the end while I was making up my mind Lisa called to offer a special a supplier was offering so we saved $500. Very happy indeed! Show additional information
Lisa from Westsun solar was amazing to work with. She spent considerable time with me answering every question I had and there were many. I was considering another company who gave a cheaper quote but they didn’t follow up like Lisa did. I chose exceptional service over a few hundred dollars savings as that level of customer care is more important to me. In the end while I was making up my mind Lisa called to offer a special a supplier was offering so we saved $500. Very happy indeed! Show additional information
Overall excellent company to deal with. i will recommend to family and friends.
Show additional information
Thank you Westsun Solar you did a great job would recommend you without a doubt
Show additional information
We received a few quotes from various solar companies in Perth and found Westsun Solar very price competitive, but what sealed the deal was the professional way we were treated from office staff ( Lisa and Leanne) to the installation crew. Nothing was too much trouble which made our experience very enjoyable. Definitely recommend Westsun Solar without hesitation.
Show additional information
Good communications through the whole process from office staff to the install team.
Nice people to deal with.
Very pleased with the options available, fully explained, and competitive pricing. Show additional information
Nice people to deal with.
Very pleased with the options available, fully explained, and competitive pricing. Show additional information
Thank you for all the guide lines and advice your website provides. Whilst we did not use one of the two companies you sourced for us it was the ability to be confident in asking questions about the offer that finally accepted that makes it all the more important you provide the service you do.
I am sure Westsun will feature in future suggestion to prospective clients when they ask you for help.
Thanks Finn, Burn Sun Burn ! Show additional information
I am sure Westsun will feature in future suggestion to prospective clients when they ask you for help.
Thanks Finn, Burn Sun Burn ! Show additional information
We found the salesman very helpful and professional without being pushy.
The installation happened exactly when they said it would and without any interruption or mess.
Job well done. Show additional information
The installation happened exactly when they said it would and without any interruption or mess.
Job well done. Show additional information
Westsun Solar provided a great service from Lisa in sales, Leanne on the front desk answering questions i had, to Chris & the installers on the day who did a great job.I would recommend them to anybody.
Show additional information
WestSun Solar provided great customer service and were the best quote provided. I asked them to change a few things on my quote and they happily obliged and answered all my questions immediately. Installation was on-time and hassle-free. Highly recommended.
Show additional information
Our Fronius Inverter didn't work correctly from the date of installation. Seven months on and Westsun solar have made no effort to fix it.
Show additional information
Through Solar Quotes I carefully analysed 3 of their quotes and a couple of others.
Westsun won the day based on price, efficiency, competent sales advice and quality of product.
Lisa and Leeanne organised everything required to complete the installation in a timely manner, including a new smart Western Power meter, the materials for the job based on the agreed contract specification (I revised the products list twice on good advice from the girls)--nothing was too much trouble to them.
The installation was completed exactly according to the scheduled timing and in a manner that can only be described as 5 star.
Ryan with his team of Kade and Kurt completed the whole install in less than half a day.
Being a retired Electrical Contractor Proprietor myself I was extremely impressed by their install techniques and methodology--no fuss, highly organised and most importantly no mess--all packaging and rubbish removed form site and all areas left clean and tidy.
I have no hesitation in recommending the Westsun team to any prospective customers in the future. Show additional information
Westsun won the day based on price, efficiency, competent sales advice and quality of product.
Lisa and Leeanne organised everything required to complete the installation in a timely manner, including a new smart Western Power meter, the materials for the job based on the agreed contract specification (I revised the products list twice on good advice from the girls)--nothing was too much trouble to them.
The installation was completed exactly according to the scheduled timing and in a manner that can only be described as 5 star.
Ryan with his team of Kade and Kurt completed the whole install in less than half a day.
Being a retired Electrical Contractor Proprietor myself I was extremely impressed by their install techniques and methodology--no fuss, highly organised and most importantly no mess--all packaging and rubbish removed form site and all areas left clean and tidy.
I have no hesitation in recommending the Westsun team to any prospective customers in the future. Show additional information
I obtained 5 quotes from companies highly recommended on solarquotes all with very good reviews. Westsun Solar provided the best value for money. Ben, one of the Directors, came out to see me initially and provided me with an initial quote with various options. However, after doing extensive research on solar panels & inverters, I decided to go for some other panels and Ben was able to redo the quote with these. He was also able to get these panels whilst one other shortlisted company was not able to do so. After accepting the quote, Lisa got the approval from Synergy and Western Power and Leanne organised the install date which was 3 weeks after the first quote was provided. Eddy and Jessie (+his assistant) came to do the install of the 6.6KW system and it all went smoothly apart from a few minor issues (e.g. the installers didnt clean up properly after themselves). Also, I had to register myself and the inverter with Fronius online in order to get the special offer of 5 year extended warranty for free and I also had to set up the live monitoring online and on my mobile myself. This was the only drawback as this took me a good few hours to do and it wasnt easy to do either. Otherwise, on the overall, Westsun Solar did a great job and I have no hesitation in recommending them.
Show additional information