Yuma Energy

Yuma Energy Reviews

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95% 0%
4.7

Based on 138 ratings

About

Yuma Energy began in October 2015. They use in-house installers, customers will deal directly with electricians and not salesmen. With a staff of 10 and over 650 installs under their belt you can be assured you will have a long-lasting, quality solar system installed. They offer obligation-free quotes and will break down the entire solar proposal into layman’s terms that anyone can understand.

Reviewers report paying: $6,000 - $10,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Yuma Energy Reviews (138)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 85
  • 4 star 47
  • 3 star 4
  • 2 star 1
  • 1 star 1

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Original Review on 02-05-2023:

Great experience overall

Sales process went well. Installation team was on time and did a marvelous job. Commissioning was well executed. Original ratings

Panel rating: 4/5
Inverter rating: 4/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Johan : "Are you happy with the performance of your system so far?"

Sure!
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Original Review on 26-04-2023:

Super Tidy Installation!

I had already had quotes prior to finding the Solar Quotes website. I realised that I had a lot to learn before having the confidence to go ahead & purchase a system.

I’m glad that I took the time to look at all the info available via Solar Quotes & to get further quotes from Suppliers recommended by Solar Quotes. The difference between the companies I had earlier quotes from as opposed to those recommended by Solar Quotes was noticeable & a little alarming.

I eventually chose Yuma Energy to provide & install my system. I now have a very sleek looking setup, 16 x Seraphim panels + a Sungrow string inverter. The installation was completed in an afternoon & my place was left spotless by Andrew, James & Gus. Couldn’t be more impressed!
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 1/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Scott: "Are you happy with the performance of your system so far?"

Our system, supplied & installed by Yuma Energy, has performed very well. We are making a monthly payment on our plan with OVO Energy much of which winds up in credit on our account. Our electricity account now acts effectively as a savings account. Our overall cost for power is now very low. While we have made some adjustments in how & when we use power, we have not changed our habits as to how we use airconditioning etc.

Thanks to the knowledge gained from Solarquotes prior to purchasing our system, I feel confident that we have made excellent choices!
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Excellent product

Highly recommend all the staff at Yuma from quoting, installing and admin staff. All were prompt, informative, friendly and helpful with all our enquiries and concerns to ensure we received the best system for our household without wasting money.

Also their product and the warranty/servicing is great value too.
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Good overall experience, a bit costly compared to others but you get what you pay for.

I had a very pleasant experience in dealing with Yuma for Solar System installation at my home.

Vincent who was the Sales person who I talked with first was very informative. As a sales person he really knows what he is selling in this case the best possible Solar systems to use, the efficiency estimate you will get, the savings and ROI expectations and all the nitty gritty details of getting into Solar. I was actually surprised and amazed that we had a conversation up to 2 hrs. It didn't feel like he was selling but more of like informing me which gave me better understanding to pursue or not pursue the solar installation. Added bonus was that he was willing to come by the house around 7pm which is convenient for me.

Kailash and his mate who were the installers was also very professional and on time. They know what they are doing and open to investigate possible places for installation of the inverter. They asked for my opinion and gave me explanation as to why or why not its the best way to go. They also tidied up after.

I will revisit the review in regards to the after sales support. But, overall, great experience.

Inverter rating: 5/5
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Best in the business

I had Yuma install my solar system two years ago. Sales person explained everything in detail and did not try to oversell or push me in a bigger/more expensive unit than what I actually needed.
Installation was on time, fast and clean. No issues. App was explained in detail as well. They also looked into a better electricity plan for me as well.
After sales support is also excellent. After some rain I found a broken roof tile on my roof. I rang Yuma to see how much would it be to fix as it was underneath a panel. Yuma got Josh out with a few days and he fixed it all and they didn’t even charge. David, who organised it all was also quick with response and got everything through the line.
I would recommend Yuma to anyone who is looking for a good trustworthy Australian company.
Cheers,
Andras

Inverter rating: 5/5
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Professional, friendly and reliable

Vincent (Sales) was an absolute champion spending as much time as we needed to understand the entire package and options. He was always ready to assist us even after our initial meeting.

Installation went without any issue, their installers spent the time to engage with us

David, their customer service manager spent all the time needed to ensure we were properly set up to go.

Its clear the core values of this organisation have reached all the employees. I will use them again for any future upgrades and will recommend them to family and friends
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Comprehensive service

Easy to understand options and excellent/friendly customer service. Salesmen took the time to educate and explain everything.
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After sales service was top notch

From Tom who quoted on the system, to the owner Mark, the techie Tim, the install team and the after sales support David, this company has been professional.

The quoting process was quick, yet thorough and he explained everything. What stood out for me at the time was their guarantee that the system would work as specified to a certain standard otherwise they'd be on the hook for either money or extra panels. The install went well with no dramas and their after sales team helped with the grid connection etc.

I did have problems with the system and one of the inverters appeared to not be working. After much discussion with the owner/ the technical expert they were able to mostly resolve the problem. It was here that the company shone, they were true to their word, did not leave me to sort it out and were trying to fix it from the moment I had issues.

As a result of the problems I missed out on some electrical generation, I asked for them to honor the guarantee which they did by installing extra panels for free. David here was a real help and also walked me through my electricity use, even providing me a gift card to help for the expense of the electrician to install a timer on my hot water heater to heat it during the day (he identified this).

This is not a company that will install, take your money and ghost. They are reputable and thank god I went with them, I can't imagine some of the other companies going to this length to ensure my satisfaction, and rightly so but it is generally unheard of today.

Panel rating: 5/5
Inverter rating: 4/5
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Easy Process. Quality Service

This company was more expensive than my other quotes, but they emphasis service and a good guarantee/warranty for peace of mind.

Sales Person came to me in person and explained the system in details.

Installation date was booked and went ahead smoothly. They honored last years quote even though it was past the new years.

They forgot to install something on that day, but rectified it the next day when I emailed.

System was up and running the day they installed. So far so good!
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Flawless experience

Once I'd decided I to have solar, the difficult part was choosing which company to go with. I was very impressed with the presentation by Yuma and felt comfortable with what I was being told. I'd already done research on how solar works etc, as I wanted to feel confident in my decision.
I can't fault Yuma so far, and couldn't be happier with the delivery of their service and product.
Definitely recommend this company.

Inverter rating: 4/5
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Great before and after sales support and installation

This is the first time we explored having solar installed in our home, so we had a lot of uncertainty.
From the moment we met Steve from Yuma he put us at ease by explaining the whole process, from the size of the system recommended, contract process and installation.
He was always contactable afterwards to explain all the questions we had regarding the contract and was very patient with us. The installation went very smoothly and surprisingly quicker than we expected.
We had concerns about not being able to monitor how much electricity was coming from the grid so we contacted Yuma and got hold of David who took our concerns seriously and went beyond what we expected in rectifying the matter. We are happy with the choice we made and would recommend them to anyone wanting to install solar.
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Exceptional

2nd time using yuma energy and once again the service was second to none. From the beginning to end. Everything was well explained and I had to worry about nothing. Communication was great and product quality is outstanding.
Inverter rating: 5/5
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Amazing service all round!!!!

Dave from Yuma Energy has been wonderful since quoting, and has even helped me with any questions I've had since installation. The guys who installed were on time, very polite and took all rubbish with them. They answered any questions I had on the day and helped me install the app and went through everything with me. I highly recommend!!
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Proffesional, excellent and honest company

I contacted Yuma after reading reviews about the company’s ethics and perfect service, I was not disappointed. From start to finish they were a star act that I honestly thought no longer exist, from the day that Daniel quoted me to the to where I liaised the installation with Mark, He answered all my questions patiently and clearly regarding any concerns that I had, on installation day when Mike and James installed my solar system, I was so impressed by the professionalism and perfection in doing their job, very polite throughout the whole installation process, James took utmost care and spent 3 extra hours making sure not to damage my fragile brittle terracotta roof tiles.
I would strongly recommend Yuma to who ever wants an honest company that does exactly to the letter what they promise.

Panel rating: 5/5
Inverter rating: 5/5
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Great sales and after sales experience.

I hadn't heard of yuma energy before. when we were looking to get solar installed on our new home which weas still being we went through a comparsion site whci offred thre choices. and obviously yuma was one of those. i spoke with mark in the first instance. mark did not come across with any pressure sales pitch, he simply asked what our requirements were and what our expectations were. he was very thorough and went through the entire process from start to finish. we felt good with mark's approach and so decided to go forward. we were building a new home and so the initial start date was changed several times and yuma where very supportive and understanding of that. having said the following week of moving yuma were on site doing the install. the installation went seamlessly with no dramas. the installation guys were great, personable, friendly and knew their stuff. i had some questions as we were new to solar and they were happy to answer my questions. and when they finished which only took one day they left the site neat and tidy as they found it. i have on occassion had reason to call yuma, which was nothing to do with the install or any equipment failure. one time was some advice as we changed isp and i needed to change the settings on the inverter. tim walked me through it and also sent me detailed instructions. on few other occassions we had a few concerns about our electricty bills. again speaking with dave i sent the bill and he took the time go throgh the bill, call me and explain every detail and even offred to on how to get the best use out of our system. we have recently hit thye one year milestone having solar fitted. we have had no regrets and absolutely no regrets that we chose yuma.
Inverter rating: 5/5
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Great sales engagement and service

Great sales engage as they consulted with me, let me take my time and guided me through the process.
Installation team was from Yuma and not a contractor, so makes all the difference.
Top marks to the Yuma team.
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An incentive was offered by Yuma Energy for this review. Learn more here.

Happy days

From start to finish, no hard sell. Lance initially at the start was really well informed and very easy to understand the solar process. David also was a great informer and answered all more in depth questions and then some. Installation was straight forward without incident and the guys were great, answered any questions about installation process. So far the system, 9.1kw is doing what they said it would and the app keeps you up to date to the status of the system. I have no hesitation recommending there workmanship and product.
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Excellent Installation and Service

Yuma's sales representative, Jakob, arrived on time for our first meeting. He presented himself with confidence and made us feel very much at ease. The whole process was explained from start to the finish and all of our questions were answered. In answering our concerns, Jakob checked the roof and sighted a few possible problems, which we fixed. This is something that cannot be recognised from a google photo. At no stage was there any pressure to complete the sale.
The installer, Mike, was very helpful. Everything we asked if it was possible to do, he made it happen. There was no mess after the job was completed. Everything went smooth.
After the installation , Mark connected with us to arrange for the grid connection. Unfortunately we were not able to take advantage of the solar system immediately as the smart meter was not installed until about two weeks later. Once we were up and running Mark was very helpful in clarifying a few questions that we had.
Yuma was not the cheapest quote, but they did have very high people skills, assurances, information, as well as never putting any pressure on us to proceed with the installation. I strongly recommend them.
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An incentive was offered by Yuma Energy for this review. Learn more here.

Fantastic customer service- Special mention to David Bishop

I have been shopping around for solar for the last few months and cannot fault the service I have been provided by the guys Yuma Energy. They were very honest with what system suits my needs and house best and were happy to spare any time they had to answer any questions I had about the unknown of solar energy. Another happy customer :)
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Fantastic customer services from the first phone call

I really appreciate the constant communications Yuma Energy provided from the first phone call to the latest discussion post installation.

They are very proactive and does follow ups on a regular basis; answered every question we had from the difference in products, options and pricing.

Also very accommodating to our needs and make relevant changes on request.

Overall, they went beyond 5 stars for their professionalism, customer services and communication.

Highly recommended.

NB. We compared them to a few compatible competitors and so glad we went with Yuma Energy.
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Exceptional level of service! Highly recommended!

My experience with Yuma Energy has been nothing short of amazing from start to finish. The gear they sell is top quality, they're incredibly transparent and really easy to deal with. They have in-house installers, so this isn't outsourced which gave me peace of mind knowing I would be looked after and they did not disappoint. I'd highly recommend getting in touch with them if you're considering solar!
Panel rating: 5/5
Inverter rating: 5/5
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Great installation customer service

From our initial sales enquiry with Mark at Yuma to our install and more recently the after sales customer service with David it was been a pleasure engaging with Yuma.
Highly recommended them for their prompt response to my multiple questions in the beginning and for their excellent product knowledge and professionalism!

Panel rating: 4/5
Inverter rating: 4/5
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Amazing Customer Service

Sam was amazing doing our initial quote and stayed in touch regularly. He bent over backwards to help us get finance. Installation went to plan, installers were helpful.
David in technical support was amazing, so knowledgeable, easy to talk to, supportive and gave great advice. I felt like he had a lot of time for us.
So far great company, very happy!
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Shining Light in the Solar Maze: Yuma Energy Delivers Excellence

After navigating a sea of dodgy quotes and the often confusing world of solar in Australia, I finally found Yuma Energy. They stood out not only for their professionalism but also for their genuine commitment to delivering top-quality service. From the initial consultation to the final installation, Yuma Energy exceeded my expectations. I am immensely satisfied with my home solar system and would highly recommend them to anyone looking to make a sustainable switch. Kudos to the Yuma team for being a beacon of trustworthiness and excellence in the industry!
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Very happy with system.

I choose Yuma because they got in touch straight away after requesting a quote. A salesman came out and went over a proposal in detail. The process slowed a bit when two people I was dealing with went on holiday, however eventually got an install which was quick and tidy, The monitoring app is great can already see the savings and allows me to align my usage with production. Yuma seems to have an excellent warranty. even extending the manufacturer's warranty on the inverter and the monitoring and after sales service is great
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Excellent Solar Installer

Friendly and informative, with up front information and quote. Excellent service on the day of installation, good communication and professional. Happy with the customer service provided, no issues at all.
Inverter rating: 5/5
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Original Review on 01-09-2022:

Positive Experience

The quote process was fine however I was able to be available at any day / time.
The installation was on time and without fuss. The 3 man team all knew what had to be done and who was to do what.
Thus far Yuma has arranged everything aside from my bank transfers to pay for the system, "excellent experience so far"
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 3/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 5/5

13 months later we asked Paul: "Are you happy with the performance of your system so far?"

No bills for Elect or gas since joining Power Shop. Currently approx $300.00 in credit so very pleased . However that said the system has some ways to go in-order to pay for it's self.

The only disappointment was my dealings with EA , I can only describe them as a "CLUSTER". Several months and a number of calls following each bill and still each was out by 100's of dollars (in their favour of course). My thanks Mark @ Yuma for repeatedly arranging for correct 'back to grid' credits during the initial 6 months.
I've not looked back since moving to Power Shop)
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An incentive was offered by Yuma Energy for this review. Learn more here.

Extremely Helpful

Yuma Energy have been extremely Professional right from the start. Firstly with our sales rep, Vincent , explaining everything we needed to know about our Solar System . He was very honest and explained the process clearly for us to understand. The installers were quick to get the job done and cleaning up after they had finished. Easy to talk to and they obviously knew what they were doing.
The Help and service doesn't stop there , David ,Yuma Energy Customer Success Manager replied to all our questions quickly and followed up with very helpful answers on how we can future save and get the most out of your Solar panels .
We have had great communication through out our procedure , I would highly recommend Yuma Energy for any Solar needs.
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Every interaction with Yuma Energy was Customer Centric

Every interaction with Yuma Energy was customer centric. Making a decision to invest in Solar was easy as they were able to answer all my enquiries and ran benchmarks against other providers. Their Service promise was tested upon installation as the WiFi monitoring failed to work. Within hours of instalation the following morning the issue was resolved.

From my experience with Yuma Energy, I would reccomend them to any individual or family considering to invest in Solar.
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Service was above and beyond, from start to finish

Yuma Energy provided excellent customer service. They went above and beyond across all aspects of installation. They were open and honest, kept their word, and were a pleasure to deal with.

The salesman never applied pressure tactics - he listened to, and understood, exactly what I needed.

Yuma Energy did a very neat and professional job with no hassles, complaints or problems. Before I knew it the solar was up and working.

It was obvious from the first words with them, and proven over time, that Yuma Energy is a business where “Customer Service” is not just words, it’s a culture. They honour their promises and actually do what they say they will do. They are extremely well priced and just a pleasure to deal with.

I strongly recommend them if you want a stress-free solar installation. You will not be disappointed. I certainly got value for money, and they turned what would otherwise be a daunting task into a pleasurable experience.
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Very satisfied with Yuma

Great informative and educational sales/quoting process, talking through the common pitfalls with installers and potential options for a PV system. Yuma provided a good offer with a solar PV system with competitive features including
- 15y warranty on the inverter, plus workmanship, cabling and mountings
- 25y warranty on panels
- remote system monitoring, with performance guarantees and so forth.
No issues during installation, however the location of the panels had to be updated given practical limitations to the roof areas in initial quote. However, still pleased with the overall installation outcomes, all done in one morning. Yuma arranged for the grid connections after the install, and checked in several weeks later.
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Simply The Best

From the start to the finished job Yuma did a great job. Vincent the sales rep was excellent at his job and explained every detail of the product and how i will save money. To the men who did the installation turned up on time and done a thoroughly professional job, as well as the staff behind the seances. I would highly recommend Yuma energy to anyone thinking about getting Solor.
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Best customer service

The pleasant sales person was really helpful. Whenever there're questions he followed up and replied with answers, gave us options and helped to fixed the problem.
Good communication regarding booked date for installation.
Installers punctual and professional.
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Upfront about everything. A rare find today.

From start to finish Yuma were great. Steve actually came to the house to quote our system, it wasn't done from a Google Maps roof picture. Installation went smoothly. Andy and his boys were here early, they assessed the job and got stuck right in. We had a couple of issues with inverter location and wiring runs but these were soon sorted.

Great job. Very satisfied.
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An incentive was offered by Yuma Energy for this review. Learn more here.

Excellent Customer Service and Product Quality

I'm absolutely stoked about my experience with Yuma Energy and their solar panel installation! Their customer service is top-notch — they patiently answered all my questions and helped me pick the perfect solar solution for my home.

The installation was a breeze. The crew was friendly, efficient, and super detail-oriented. They made sure everything was in place, and the panels look slick on my roof.

Yuma Energy's panels are clearly high quality, and I love that they're all about long-term performance. They even showed me how to keep an eye on the system's performance.

All in all, if you're thinking of going solar, Yuma Energy should be your go-to.
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A Pleasant Experience

From start to finish Yuma were very pleasant and professional. The initial consultation where a proposal was whipped up and the updates following were we were asked if we'd like an earlier install date made everything smooth an seamless

The install was finished ahead of schedule and to a high standard and that included showing how to use the iSolar Cloud app to view all meterage. The position of the panels were altered from the original proposal due to the TV antenna casting a shadow, this was noted and pointed out to us very quickly and the best possible layout was then installed.

Even without 30% more panels vs inverter capacity, we are smashing the garunteed daily yield calculated by Yuma, even on overcast days.

I am so glad that we chose Yuma Energy, no regrets!

Panel rating: 5/5
Inverter rating: 5/5
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An incentive was offered by Yuma Energy for this review. Learn more here.

Thanks Yuma

Thanks, Yuma for installing Solar at my property. I appreciate your clear communication, smooth process, and explaining the ins and outs of Solar.
Inverter rating: 4/5
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Original Review on 16-10-2022:

No hassle installation.

Tom was a very pleasant sales person, if unsure of question followed up to get answer.
Asked what we wanted from Solar and discussed options.

Good communication regarding booked date for installation.
Installers punctual, polite and very tidy.

Had to get new Electricity meter so connection delayed couple of weeks - once attended David in call center always followed up my questions. Taking several calls to get sorted.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Maria: "Are you happy with the performance of your system so far?"

Yes it has, obviously with winter and increased electricity prices the amount charged increased.
In hindsight I would try and go for a larger system.
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Provided exceptional before and after sales

Everything from the start to end was easy and well informed.. The install guys turned up on time, were quick and clean when leaving.. and after sales from Mark has been great! definitely will use again if I need solar!
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Impressive service from the get go

Impressive service from the get go!

We had an in-house consultation with Steve about 1 week after we sent our initial enquiry. He spent several hours explaining the ins and out to my very detailed orientated husband.

We were able to negotiate a fair price and we're happy with all the additional features offered (live monitoring, lengthy warranty periods and performance guarantee) even if the quote was on the higher end of all the other quotes we had.

We had delays on our side as we were finalising our green loan but the communication and follow up was fantastic.

Install was booked a week and a half after finalising our deposit. The day ran rather smoothly even though there were a couple of miscommunications regarding inverter types and placement of inverters, these were dealt with professionally and made no difference to the length of install. The 2 chaps were punctual and very tidy. The final connection to the grid was seamless with their help.

We were also eligible for a $250 gift card, this was delayed for a while but once we informed Steve he sorted it out quickly.

All in all we are so pleased with the whole process as investing in Solar is rather daunting. I really appreciate Steve for answering all of hubby's never ending questions.

Panel rating: 5/5
Inverter rating: 5/5
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Terrible installation

Sales team were exceptional. Installation team were punctual and polite but ultimately proved to be dangerous and irresponsible. They left my switchboard in a terrible state which could quite easily have resulted in a switchboard fire or electrocution. Unterminted live wires left in wiring loom, loose connections, incorrect labelling .
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An incentive was offered by Yuma Energy for this review. Learn more here.

Trouble free sales process & installation

Stephen was very knowledgeable and made the sales process easy, answering any questions promptly.
Installation team were great; hardworking, tidy and polite.
2 panels arrived damaged, but were subsequently installed quickly.

Panel rating: 4/5
Inverter rating: 5/5
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Fantastic service

Great sales team and installers. Great communication throughout the whole process.
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Extremely professional process. Happy with the end product.

Yuma took a very professional approach to their sales process. Was contacted over a extended period until we were ready. Quote was reasonable and well explained. Format was great.

Installation was professional. The team was well organised and even gave me a hand with something at the end of the day which was much appreciated.

Panel rating: 5/5
Inverter rating: 5/5
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Great service and professional installation

The process was smooth from quotation to installation and handover. Andrew and Jed did a fantastic job on the installation. The handover, including how to set up and use the monitoring application was great. All up, I would have no hesitation in recommending Yuma.
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Professional installer, with good service and follow up!

All areas delivered professional and best service for standard solar system.

Ongoing requests are in progress, to utilise Yuma electrical expertise.

Inverter rating: 5/5
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Long process done right...

Process was long but great to have a professional service & Info from most of the quote's - Could have gone with either of the 2 companies
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Great service and kept me up to date the whole time of installation

Nothing to say here. Thank you very much. Greatly appreciated your service to me
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Yuma

Stephen and office people were very professional . I could not be happier
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Pricey but Happy

Sales/Quoting was easy enough - If Solarquotes is Solar 101, they were definitely Solar 102.

Installation was good, polite, neat.

Customer Service was easy but delayed, might not be their fault though as they had to wait on manufacturer regarding login details.
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