On March 14, Energizer Homepower batteries currently on the Clean Energy Council’s approved products list could be suspended from it. Here’s why and what it means.
Energizer Homepower batteries were launched in Australia and New Zealand in October 2020. An all-in-one system backed with a 10-year warranty, Homepower offers storage capacities of 6.1 kWh – 24.4 kWh, 3.6kW power output and blackout protection on an essential circuit. Unlike some modular systems that allow you to “stack” modules to increase storage, up to 3 Homepower sub-units can be installed side-by-side.
It appears the Homepower has been discontinued, but it’s still CEC-listed. There could still be units kicking around in warehouses, and some businesses are indicating they are available – or just haven’t updated their websites.
On Friday, the Clean Energy Council sent out an email stating it intends to suspend Homepower inverter/battery listings on 14 March 2025 due to non-compliance with its terms and conditions. The products facing suspension are:
- HP-6M/3S (AS4777-2 2020)
- HP-6M/2S (AS4777-2 2020)
- HP-6M/1S (AS4777-2 2020)
- HP-6M (AS4777-2 2020)
These listings were previously due to expire in early May this year.
The manufacturer of these batteries is noted by the CEC as Australian company Enertek Holdings Pty Ltd, which is based in Melbourne. It’s my understanding Energizer Holdings, Inc allows licensing of its brand name for home energy storage; i.e. these systems are not manufactured by Energizer.
EESS And “Responsible Supplier” Issues
According to the CEC, there are multiple issues that have led to the proposed suspension. First, it says the importer for Enertek Holdings Pty Ltd is not EESS registered as a Responsible Supplier.
So, what does that mean?
EESS stands for Electrical Equipment Safety System. This is a regulatory framework focused on consumer safety in terms of household electrical equipment. It utilises the Regulatory Compliance Mark (RCM) that also indicates compliance with the Australian Communications and Media Authority’s (ACMA’s) labelling requirements. The RCM mark looks like so:
A Responsible Supplier is a legally identifiable Australian or New Zealand entity manufacturing or importing electrical equipment covered by the EESS.
Alleged Lack Of Documentation And Cooperation
Additionally, the Clean Energy Council states Enertek Holdings Pty Ltd and its importer does not maintain a website where customer documentation such as datasheets, installation manuals, safety data sheets, compatibility statements and warranty terms and conditions can be found. It looks like the battery’s “official” website with those details has been offline since around the middle of 2023; although most of those documents can still be found under the “archived solar storage” section on the Energizer Solar website.
The CEC also claims Enertek failed to cooperate with the Clean Energy Council during its investigation.
The organisation will provide another update if the proposed suspension does not proceed.
What Does A Suspended Listing Mean?
If you own an Energizer Homepower battery, it won’t suddenly stop working after March 14, 2025 if the CEC follows through with the suspension1. What it does mean is new installations of these batteries won’t be eligible for state incentive programs where a current CEC listing is required. It also means a Distributed Network Service Provider (DNSP) may not allow a new installation to be connected.
The Clean Energy Council has reminded the industry:
“Installers, designers and retailers are reminded to check the Clean Energy Council product lists before installing PV modules, inverters and batteries to ensure they are eligible for small-scale technology certificates (STCs) and other program and network requirements.”
Thinking about solar batteries? Check out what installers in the SQ network voted the best home batteries in 2025.
Footnotes
- But given some of the issues, it may be wise to find out what the warranty and support situation will be going forward via your installer, in case you hit problems down the track. Bear in mind the company that installed the battery is on the hook for warranty too. ↩
About Michael Bloch
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As a New Zealand solar company, we are burdened with a substantial quantity of batteries abandoned by Enertek following a breached refurbishment contract. Enertek, Energizer, and the original New Zealand installer have all refused to retrieve these units, leaving us with the ethical and logistical challenge of responsible disposal. This disregard for their product’s lifecycle mirrors their apparent avoidance of the Clean Energy Council. Unsure of how the end clients are responding to their units not only not being returned to them (as we have no idea who they were originally sold to), but it is unlikely that they have been replaced or refunded.
We have advised that there is also the potential of client private information still being on the units, but again no response to this concerning factor either.
I have 2 x 6.2 batteries installed with my solar set up through Liteforce.. the monitoring app has ceased functioning leaving me litterty with a $30,000 lemon . Disputes Tribunal now with Liteforce in the warranty gun . Wayne from Papakura, Auckland
Hey Wayne,
I also purchased teh same setup through Lighforce Solar. And just messaged them saying the app doesnt work!
Let me know how you get on. When did you get your system installed? Mine was in 2021.
Cheers
Matt
Hi, Mine was installed May 2021. There has been constant outages and issues since about December 2021. Liteforce installed them .
This has been going on far to long . To much talk from Liteforce and no action.
I also found this.. so Enertek Melbourne have been in court proceedings already. Looks like they lost the contract was canceled. 8StarEnergy and Energizer Solar are cited in these proceedings
Enertek AU Pty Ltd v 8StarEnergy Pty Ltd [2022] VSC 544 – BarNet Jade – BarNet Jade https://share.google/JaV0gWYOWMEUo4hl9
I am on my second battery unit, the first rusted badly. Now after 8 months the replacement second batteries are also rusting. When I notified the retailer/installer ClassA Energy they automatically forwarded my email to Gavin (works for the AU distributor Enertek). I don’t expect any resolution. We are seniors who used retirement money to put in the system.
Vicki from South Australia
Hey Vicki. We also purchased from Class A who won’t return my emails when I ask for assistance. Has your battery monitoring app all but ceased to function? I’m currently following up with CEC as well as consumer affairs in a hope for some support. We shouldn’t have to put up with a rubbish product.
Matt
No reply from Class A. I sent an extremely long and comprehensive email to them yesterday citing concerns and lack of business communication, customer loyalty, repeat business and questions from family on who to get their systems from.I also CC:d Gavin so that Miles didn’t have to forward my email (like last time).
The app has failed and is no longer in the App store, so don’t delete it and hope to re-install. The Energizer Homepower battery has been removed from the AU Clean Energy Council list.
There is a facebook group for this battery and there are many disgruntled owners.
Thanks Vicki. I’ll Look up the group on Facebook. I assume it will be easy enough to find? I may comment on there as after many phone calls I may have a little light to share on the topic.
Matt
The Facebook group is:
https://m.facebook.com/groups/626716838600254/?ref=share
Energizer Homepower User Group
feel sorry for all who got this product.
Feel sorry for the owners of this lemon.
Australia orginally was settled by criminals. It appears some businesses are run by them
*Except South Australia, which went on be a world leader in solar & renewables.