Captain Green Solar

Captain Green Solar Reviews

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99% 0%
4.3

Based on 632 ratings 3 Reviews removed

About

Captain Green Solar; one of the longest serving solar companies in Australia, was born a decade ago in 2010. The name, Captain Green, was chosen to reflect the notion of a 'Leader' or 'Captain' in the field of energy efficiency with the ability to assist residential and commercial customers in the many aspects of being green, saving money and the environment. Later on, the company expanded fast with a strong focus on renewable energy products, particularly solar power.

We knew that the solar market was evolving, and we wanted to build a solution that was a game changer for our customers. We wanted to see what would happen if we combined all of our experience, along with top notch skills, and cutting edge technology to form a company that is focused on 'making high quality solar affordable' to all Australians.

Over the past 10 years we have grown to be one of the top solar retailers in Australia. We have taken lessons from the hundreds of solar companies that are no longer in business and learnt from their mistakes. For this reason we stand by our company, our products, and our commitment to success. We take enormous pride in delivering top of the line solar products at unbeatable prices!

Reviewers report paying: $1,700 - $7,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Captain Green Solar Reviews (632)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.4/5

Value for money

4.4/5

Quality of System

4.4/5

Installation

4.3/5

Customer Service

  • 5 star 196
  • 4 star 340
  • 3 star 51
  • 2 star 24
  • 1 star 21

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Amazing installation!

Thank you to Zack, Mark and the team for installing solar. I was nervous coming into the process, but they were always prompt with phone calls and on email. And the installation went very smoothly. And the price was the lowest.
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Very very satisfied excellent preformance

I had to replace my solar system with a complete new system. Due to hail damage i rang 11 diffrent companies before phoning captain green. I found nobody could match the quote i got from Alex at captain green. He handled the sale very professionally in a friendly manner he took care of all the paper work and kept me informed throught the process. I purchased a 6.6kw system jinko panels and growatt inverter and saved $5000 to $8000 compared to other quotes from diffrent companies. The installation went through without a hitch the contractor Max and his team were very professional and friendly they cleaned up all the mess and took all the rubbish away including the old panels A big shout out to Alex. Max and team for a wonderful expierence dont hesitate to contact Alex on his direct number 0485880812 or captain green on 1300361682 for a quote
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Solar installation for value for money and to the satistaction

Zac Morris assisted in the process and provided the best quote and arranged the installation and I do appreciate Zac's professional involvement and timely responses.
Panel rating: 5/5
Inverter rating: 5/5
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Competitive Pricing and Great Service by John Smith

Very happy with competitive pricing by John Smith and good communication, follow-up by him. John was pleasant to deal with and ensured that installation is done smoothly. Installation was done by a sub-contractor (not employed by Captain Green) and all went smoothly with no issues. Installation was done by a team of 4 people and was the job was done completed in a few hours. Overall very happy to deal with Captain Green and happy with installation and can highly recommend John Smith and Captain Green
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Avoid at all costs

Customer service is revolting, they left my house an absolute mess, I had to chase them up multiple times to get the system certified, they lied about who is responsible to certify and then when I called them out for it they got the system certified in a couple of days, now they have taken 3 months to organise my FiT to be set up and was only done as I chased them up, if I could give them negative 5 stars I would. Do not recommend.
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Too cheap to be true - took my deposit and never did the work. Avoid these guys!

I will never trust or recommend this company.

We have a semi in Sydney, our store of the property has a south facing roof. They sent a quote for installing a small system on the south facing roof, and took my $500 “refundable” deposit,

On site visit said the sub-contractors doing the installation said they can’t install on south facing roof, and said customer service will contact me but never returned my deposit.

Went on back n forwards with customer service for a while. Was told I’ll only get the money back if I put up a 5 star review!!
Given the job never got done and customer support was atrocious I refused and pointed out it was a refundable deposit, the job hadn’t been done and their installation team had refused to do the job as per their quote!

When I put up bad reviews telling the truth they tried to threaten defamation..

I got my mate who’s a lawyer to write to them… coz guess what? Factual truth is a defence in NSW for defamation… nothing came of it but never got my deposit back!

Tried getting NSW Fair Trading involved but the company flat refused to refund the deposit and apparently Fair trading can only arbitrate nor enforce.

End result - no solar, lost $500
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Bang for your Buck

I have had no issues with this company. The panel and inverter installation process went very smoothly.
No roof tiles were broken. The whole installation took about 3 hours.
So far, I am very happy with the products used.
John Smith (Sales) was very helpful and the installer used on the day arrived on time and was very professional. Use the invoice number below as a referral and you will get a discount.
Invoice Number : 506795
Return Claim Made: No
System Size: 6.6 KW
Panel Purchased: Seraphim panels, Solis inverter
Warranty Claim Made: No
Purchase Price: $3,349
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Great solar retailer

Great solar retailer, great price and installed very quickly and efficiently. They are straight to the point, no addon selling of things you don't need. Very good to deal with
Panel rating: 5/5
Inverter rating: 5/5
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Good installer, straight to the point, no addon selling of things you don't need

Captain Green solar were very easy to deal with. they did a great deal for an 8.6kW system. they had an issue with the invertor not being in stock and they were happy to upgrade the invertor from an 8kW to 10kW unit with no extra charge.
Panel rating: 5/5
Inverter rating: 5/5
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Very professional

Zac was very good to deal with from initial call allthe way upto completion. The install was very professional fast and tidy.
Panel rating: 5/5
Inverter rating: 5/5
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Best Customer Service From Alex

I was shopping around and committed to someone else until I meet Alex was very helpful from the start and even now that everything has been installed also great value for money. I also have recommended friends and family to Alex
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Jacqueline

John was our sales person and he gave us a really good price. The installation was very good and polite and tidy. They actually helped with the grid connection after they finished installing
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Good product, good value

The quote process was completed online, dont forget to mention if your home has terracotta tiles.Matt has been helpful in managing installation processes and enquiries.
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Great customer service

Great customer service experience with Harry.
He was really helpful throughout the whole solar installation process.
Everything from email correspondence, phone calls, installation and all the services provided by Harry were impeccable.
Harry has great customer service skills. He went above and beyond to provide me the best customer service experience.
Thanks Harry for making this whole process so easy.
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Excellent and efficient service.

Harry provided excellent customer service. He was timely in responding, ensuring we were kept upto date on progress and that our requirements were being met. He was able to provide comparative detailed quotes, which were competitive compared to the market and also organise very quick installation. Our installer Arman was also great to deal with and able to accommodate our requests, including on how to lay out the panels, location of the inverter and setup the App. No hesitation recommending this team.
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Great installation and company

Pleased to deal with this company. They are honest, reliable and responsible. In particular Matt, thank you for your effort in managing this deal to completion. I believe you are an asset to your captain Green solar team.
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Professional service. Matt was incredible.

The experience with this professional solar installer was outstanding. Their guidance in choosing the appropriate solar panel system and determining the optimal number of panels for our household needs was invaluable. I highly recommend their services to anyone seeking a reliable and knowledgeable partner in transitioning to solar energy.
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Speedy solar installation

The sale process was good. The intallation went well. They were tidy, punctual and fast. They helped install the APP. Thanks for all the help.
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Smooth process from start to installation

I had a solar panel system installed recently, and I was very satisfied with the service I received. The quote I received was competitive, and the installation was done neatly and quickly by their installers. I was especially impressed by the help provided by their sales representative, Harry, who guided me through the entire process and answered all my questions promptly.

Overall, I would highly recommend this company to anyone looking for a solar panel installation. Their exceptional customer service and efficient installation process made the entire experience easy.

Supplier Reply:

Hi Vin Sharma!

it’s great to hear that you had a positive experience at Captain Green Solar.

Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
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Good experience

Matt jones was very good over the phone with our quote no problem and Matt the installer and his team were very neat ant polite and I will recommend captain green to my friends

Supplier Reply:

Hi Lucy !

We’re glad that you loved our service.

We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

Our customers are our top most priority.
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Seamless End to End Experience

I recently had the pleasure of working with Alex, at Captain Green Solar, for the installation of solar panels at my home. I am delighted with the entire experience and wanted to express my gratitude for the outstanding service. From the start, Alex's professionalism and expertise were evident. He guided me through the entire process, which put me at ease. What truly stood out was Alex's commitment to tailoring the installation to my specific needs. He conducted a thorough site assessment, ensuring the system would be optimized for maximum energy production. Alex provided clear and timely communication throughout the project and managed all paperwork and permits, making the transition to solar energy stress-free. The installation team he recommended was efficient and maintained a high standard of work. I highly recommend him and Captain Green Solar for anyone considering a solar installation. Thank you, Alex, for a job well done.

Supplier Reply:

Hi Sibin Sunny!

It’s great to hear that you had a positive experience at Captain Green Solar.

Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
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Worst Customer Service

Want you to pay quickly, pushes to get the system installed even though you are not ready and when they finished they left the house dirty with roof tiles all over the backyard and the garage a mess and dont even sweep up, avoid at all costs.

Supplier Reply:

Hi Vadim!

We’re glad that you loved our service.

We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

Our customers are our top most priority.
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Quick and efficient

The process was quick, and any questions I had were answered. Recommended.

Supplier Reply:

Hi Josh !

it’s great to hear that you had a positive experience at Captain Green Solar.

Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
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Deposits taken five months ago and nothing.

They quoted a system with batteries in June 2023 (CP502146), a deposit is paid and five months later I am still waiting. No communication other than replies to my requests as to when to expect installation with continual lies.
If you cannot uphold the contract for goodness sakes say so and return the deposit as requested recently.

Supplier Reply:

Hi Mark Stass !

We’re glad that you loved our service.

We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!

Our customers are our top most priority.
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Fantastic installer, Good service

The Sales person was very agile and assisting to review and work up the best possible quote.

The installers were excellent and highly knowledgeable.They did a brilliant job with the installation.It was top notch with no breakage of tiles.
They were punctual and tidied up the place once the installation was complete. Highly efficient bunch of folks.

The customer service and the post sales support has been found to be good as well.

Panel rating: 4/5
Inverter rating: 4/5
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Efficient Solar Panel Installation with Exceptional Customer Service

I recently had a solar panel system installed, and overall the service was excellent. From the beginning, their quote was competitive and reasonable, which made the decision-making process smooth. The installation itself was done neatly and swiftly. I was particularly impressed by the assistance provided by their sales representative, John, who guided me through the entire process and answered all my questions patiently.
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Friendly service. Great product.

Thank you for organising the installation of my 10kw system. Huge shout out to John for being patient with me and answering my numerous questions. The system is working great. My electricity bill has dropped from $951.42 previous quarter to $49.05 for the previous month. Great return on investment.
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Simple and easy installation

Easy process, polite service, punctual for install. Would recommend. Already seeing reduction in my bill after just a few days.
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Fantastic Solar Installer

I am writing this review to express my satisfaction and gratitude for the outstanding service
provided by Captain Green Solar for the installation of a solar system at my residence.

From start to finish, my experience with Captain Green Solar has been nothing short of exceptional.

First and foremost, the team exhibited a remarkable level of expertise and professionalism. The initial consultation was informative and enlightening, allowing me to make informed decisions about the solar panel system that would best suit my needs. Captain Green Solar team took the time to explain every aspect of the installation process, from panel selection to financing options, making the entire experience transparent and stress-free.

Special mention and Thanks to "Zack" from Sales team for his extended support in finalizing the best fit for our house and our needs.
Zack was professional and highly knowledgeable with the solar products and the offerings.

Zack also guided me on choosing the right fit and also differentiating the solar systems between single phase vs three phase.

The process involves 3 steps:

- Sales : This is the phase wherein we discuss on the Solar solution offerings with Captain Green Solar, work out the best fit for our needs
and finalize on the price of the solar system. The team at Captain Green Solar worked exceptionally well to guide me
and settle on the best fit solar system.

- Installation : The installer utilized by Captain Green Solar was exceptional. The installation team was highly efficient,highly skilled, knowledgeable and they did a great job.
My installation was done flawlessly without breaking a single roof tile.
The installation was done in 4-5 hours and it was a very pleasant experience.

- Post Installation Support:
This is the phase where Captain Green Solar post installation support team work with you to get the final documentation
and also initiate communication with your electricity provider for final configuration of smart meter etc. at your residence.
The smart meter configuration if applicable will take upto 10 business days. At the time of writing the review,
I'm still waiting for the final configuration of my electricity meter post the installation of the solar system.

The overall experience with Captain Green Solar was very pleasant and I'm happy to recommend them to my friends and family.
Furthermore, I was impressed with the professionalism and courtesy displayed by your entire team.
They were always ready to answer my questions and address any concerns I had along the way.
Their commitment to customer satisfaction is truly commendable.

Best Regards,
Manohar
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Good value

The price was lower than the rest and I’m happy with the panels. The installation went well and wasn’t straightforward but Alex and the team handled it nicely.
Panel rating: 5/5
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This 4.25 star review was removed at the request of the reviewer

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Good price, quick install

John was always very responsive, provided a quote within a day of inquiring with solar quotes. Installed within two weeks of accepting the quote too.
Everything was handled by the team, eg grid connection etc.
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Captain Alex

It was a pleasure to work with Alex who was very flexible and offered the best option for my requiremant . Very fast approval and installation. Highly reccomend their service. I am very pleased with the service I received.
Panel rating: 5/5
Inverter rating: 5/5
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Excellent deal for Solar

I was shopping around to get solar panels installed at my new house. I contacted several vendors and found the best deal with Captain Green Solar. Their quote was around 50% of the next nearest option. It was an excellent deal. Zach Morris from Captain Green contacted me, explained everything in simple terms. Zach together with Abhi made the entire process quite simple.
Excellent job guys. Thank you.
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Great solar system from Captain Green solar

Could not be happier with the solar system from captain green solar (thank you ALEX) who has done a wonderful job ,top quality work ,panels and inverter. Very professional job with quality installers.
Panel rating: 5/5
Inverter rating: 5/5
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Great service

The quotes and service from Alex were fantastic. I had a very seamless and easy experience. Would definitely recommend them. I'm very happy my step father Greg Taylor in Shell Cove recommended them.
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Matt was very attentive and price sevice and installation was very good

Sales process was quite easy installation was punctual service was good

Supplier Reply:

Hi Antonino Trovato!

Thank you so much for the great feedback ! We are very happy to hear we lived up to your expectations.

Thank you so much again for your kind words of appreciation.
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Excellent product and services

I had Capital Green solar for my solar panel installed 3 years ago. Every thing works perfectly and I have saved a lot of money. I recently add solar batteries to the system by the same company. As I expected I received great product and services. The app allows me to monitor my electricity usage and charge the batteries at the time I want. Before I call Capital Green for the batteries, I had got quotes from other companies. Capital Green offers me the best price. I saved $1500 for the quality I want.
Inverter rating: 5/5

Supplier Reply:

Hi Richard Liu !

It sounds like you had a great time with us. Thank you for taking the time to share your feedback with us. It means a lot when our best customers share their experience. Thank you again.
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High on promises, flat on delivery

I have installed a 6.1KW system from Captain Green and even though they promised a superior system. I went for a 14 x Jinko Solar 54HL4R Tiger Neo N-Type 440W Black Frame 108 Half-Cut Cells Mono(JKM440N-54HL4R-V) and 1 x Goodwe MS 5 kW 1 Phase 3 MPPT Grid Connect (GW5000-MS (AS4777-2 2020)) system .
I was told no more panels can be put but which was not the case.
They could have easily suggested 20 Panel system and a bigger inverter system but that wasn't the case.
on a full sunny day too the max generation in below 4KW.
Absolutely not recommended.

Panel rating: 2/5
Inverter rating: 2/5

Supplier Reply:

Dear Prabhjyot,

Thank you for getting back to us with your concern to us.

We apologize for the disappointment you may have faced going through this.

Please allow us time to investigate the reason for this unpleasant incident.
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Captain Green - a great experience

Usually, I don't give reviews but after such a great experience, I had to give Captain Green Solar a wrap. From the get go, John was very helpful and knew all the answers to my questions. I had a couple of other quotes, but John did a great deal for me and I signed on the dotted line. If I ever needed any help or guidance, John was more than happy to help and steer me in the right direction. Installers were also amazing. They did such a great job and cleaned up after themselves which was fantastic. I'm hoping to install a battery down the track and I know that I won't be contacting anyone else but John and his team at Captain Green Solar.

Supplier Reply:

Hi David Kasic !

Thank you so much for the great feedback! We are very happy to hear we lived up to your expectations.

Thank you so much again for your kind words of appreciation.
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Value for money

Alex was great from consult to install
I was kept up to date with everything
Installation was tidy and neat
Will recommend to friends and family

Supplier Reply:

Hi Mason Emin !

We truly appreciate you took the time out to share your experience with us !

Your review reaffirms our commitment to providing the best possible service. Thank you so much.
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I researched from Solar quotes site and decided on Captain Green Solar based on price and what they were offering at time.

Sales was quite good.
A little negotiable and I got what I requested with Solar panels and went with their recommendation for batteries
Installation was quick, tidy and as advised.
Installer were polite and helpful. Grid connection was seamless we had a smart meter already and was organised through Red Energy and captain Green.
The suppliers you offered were all very polite, honest and thorough but in the ned I suppose i went with the best price for system offered.
23-off 440w latest Jinko N-type Panels
1-off Growatt Inverter SPH 5 kW 2 MPPT Hybrid
4-off Growatt ARK batteries 2.5kWh
Monitoring Inbuilt Wifi
Total Price: $13,499.00 installed

Supplier Reply:

Hi Brian Hardy !

It sounds like you had a great time with us.

Thank you for taking the time to share your feedback with us.

It means a lot when our best customers share their experience. Thank you again.
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Fantastic customer service

Alex and the team were exceptional, explained every step of the way made it real easy and also provided his guarantee price and quality that couldn’t be beaten.
Very responsive to all our questions and fast turn around.
Installation team was neat and tidy.
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Excellent service provided by John for solar panel installation

I highly recommend John's services for anyone considering solar panel installation. His expertise, professionalism, and commitment to customer service are unmatched. With John, you can be confident that you'll receive a top-notch solar solution tailored to your needs, along with exceptional support every step of the way. I couldn't be happier with my solar installation, and I have John to thank for making it a seamless and enjoyable experience.
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12.5kw battery install

The team got un contact with me just in time as i was about to sign up with another installer. They gave me a bigger system for the same price and a more quality product. The customer service team lead by Abhi and Matt were brillant and explained everything from start to finish. The best part was the installer Farid brillant electrician neat tidy work and help out with a the questions i had and exained the system. Great work Captain Green solar.

Supplier Reply:

Hi Keith Livori !

We truly appreciate you took the time out to share your experience with us !

Your review reaffirms our commitment to providing the best possible service.

Thank you so much.
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Very Professional

These are the second lot of solar panels we have bought and installed from Captain Green the first lot back in 2010 now we are adding to the originals that are still working. John was very professional and was always proactive with making sure everything was done on time. We are very happy with the service and how quickly everything was done. Thankyou John and team!

Supplier Reply:

Hi Marina Veljanoska !

Thank you so much for the great feedback! We are very happy to hear we lived up to your expectations.

Thank you so much again for your kind words of appreciation.
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Great service

Greta service form Captain Green.
John Smith guided us in choosing the best product for our home.
Quick in quoting and following up.
I would recommend their service.
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Perfect Installation

Best professional service with Captain Green especially the sales consultant - John Smith, who assisted us in getting the right solar product for our home with his knowledge and expertise in this field. We received the best price from him without compromising on the quality of the product. We are happy with the installation and commissioning of the system which took place without delay. Installation was clean and tidy. Within 2 weeks we started using solar. From date of purchase until the first two weeks of usage, John has been following on each process and on our product satisfaction. Grid connection was also organized by them after installation. Happy with Captain Green services.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Sinto Paul !

We truly appreciate you took the time out to share your experience with us !

Your review reaffirms our commitment to providing the best possible service.

Thank you so much.

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Original Review on 17-08-2022:

Real people with real interaction

It was a relief to have someone who explained the process without waiting for us to ask. The commercial side was also straightforward, with extra explanations supplied.
Their communication was excellent with the right combination of service and politeness.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

10 months later we asked Barb: "Are you happy with the performance of your system so far?"

This is the part where I don't know, but am happy to learn
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Good service

Good service, installation went smoothly, easy to contact, no concerns.

Supplier Reply:

Hi Bill Munro !

We’re glad that you loved our service.

We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it.

Our customers are our top most priorit.
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