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Captain Green Reviews

Based on 142 reviews

  • 5 star 37
  • 4 star 85
  • 3 star 10
  • 2 star 6
  • 1 star 3

Average Customer Review

  • Value
    4.38
  • System Quality
    4.34
  • Customer Service
    4.29
  • Installation
    4.39

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About Captain Green, Solar Installers

Captain Green Solar is one of Australia's leading Solar Company's installing solar power systems for both residential and commercial customers. We take pride in delivering top of the line solar products at unbeatable prices. Our vision is to make going solar easy and affordable to all Australians and we guarantee to beat any advertised price by 10%.

Captain Green Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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From Start to finish, Captain Green were professional and had a good knowledge of the industry.
Tony the salesman was very easy to talk to and understood the issues I had.
Installers were amazing. Carried out work in around 5 hours, tested the unit twice to ensure working correctly and even set up the wireless system.
Very neat a clean job, would recommend Captain Green and installer in Perth
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Very professional service and delivery. Installation was done ahead of expected time by two very good operatives. Show additional information
Installation was difficult when we had such wet weather however we worked together to come up with an acceptable solution
This was important as it was for a holiday house and I had to arrange to be there to accommodate access.
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The Solar panel installers arrived early and installed the panels and connected the Solar to the fuse box, switched on the electricity, completed the paperwork all in 4 hours.
The installers were friendly and efficient. A very good service/job. Very happy
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An integral part of the process is the installation and supply of a net meter and the relative tariffs. This research I had to do myself and most would find it difficult. Perhaps this is a second niche for you. Show additional information
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I am writing to express my extreme satisfaction with the installation, installation team was professional and they did a top notch work I must say. I would like to extend my special thanks to Belal & other co-workers for taking ownership and delivering top quality work. Show additional information
Friendly non- pushy staff , easy to deal with. Was not pressured on upsells etc , which I hate when looking at buying goods or services. They were able to answer questions I had honestly without sounding like they were reading from a script. Would recommend this company to anyone looking at solar in particular to people that may not know a lot about solar technology
The system is performing better than I thought and that is including on the wettest day we have had in Perth during Summer. The installers who came out were friendly and did a great job on the install.
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This is the 2nd system Captain Green has installed.
From sales to installation they were very professional.
Brendan installed the system and did a great job.
I would recommend Captain Green to anyone considering a new solar system.
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Your website gave a convenient way to get three quotes from companies that had presumably been screened in some way. It is a pity that two took more than a week to respond, though I fully understand that December was a hectic time for them.

Now I have to chase up Captain Green - they said they'd install late January but I haven't heard from them. I'm not in a rush but a quick update email would have been nice.

Thanks for reminding me to do your survey. I'm glad I finally found the time.
Gillian
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From calling up and talking to Con, he gave me the best advice, explained the system and how many panels could fit on the roof. He also gave advice on different power companies. Really first class.

The manager and staff were also very helpful.

Installation was delayed, but the excellent service on installation of the panels and inverter. Very friendly and neat - all looks fantastic. Just waiting for the power company to install the free Smart Meter to see how it all works.

Highly recommend Captain Green
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We had a few teething problems with the system not reporting to the website, but have been producing sufficient energy to power the air con plus a dryer and a large household since late September. I spoke with Ahmed and he advised me on the microinverters. This was a great solution for our system and to get the most out of our system. The installers were here when we were presiding, they installed without a problem and were diligent in finding a solution when we were not getting individual read outs. Show additional information
After getting quotes from a number of companies, we went with Captain Green Solar because they've been around a while, had good reviews on this site (and others) and gave us a very good price on a very good system (20x260w Trina Honey Panels with a Fronius Symo inverter). Staff were also very helpful and very quick to respond to queries, even after we bought the system. Installers of the system and metering were also very professional and courteous although we did have to email the company since it was 2 weeks past installation and we got no word yet on the metering. No doubt this had to do with the weather (it had been raining a while) and since it was the end of the year, but a call or email to update us would have been ideal.

Nevertheless, a week later it was installed and so far so good.

I have scoured the internet looking for quotes, talked, emailed and chatted with a lot of companies. Some were pushing for more expensive systems and outrageous prices and would justify it by saying other companies with cheaper systems were just shoddy and shouldn't be trusted. However, there were a few companies that were honest, had pleasant salespeople and had good systems with good prices. I believe Captain Green Solar were the best of these companies.

I highly recommend them.
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Captain Green matched the price of our best quote, and threw in an extra 2 panels, so they got the job.! It was only installed this week (14/11/16).
JA Panels (22 ), and Fronius 5 kw inverter for $4100. The installers were from Safeguard Electrical, in Perth, and they 'appear' to have done a good job ! ( what would we know ? ! ). We used your site to 'check out' which panels and inverters were Ok, and took your advice. Thank you very much, it is a great site for Old Fart novices, like us.....
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From day one, Captain Green engineer/salesperson, Ali Kaiser was so helpful in putting together our quote for a 15 kW 3 phase solar installation,. He arranged all paper work so promptly, and was able to get best price and also cheapest lease terms. The price was $5,500 less than the next quote.

The installers Hardy Electrical and Solar from Kingscliffe NSW were very efficient and did an excellent complete installation in a very short time.
Interesting is that Essential energy would allow us to only feed 9 kW back into the grid when not in use. e.g. Saturday afternoon and Sunday.
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Hi there, installer put a hole right through my dinning room an did not want to know anything about it.

Supplier Reply

Hi Michael,

Thanks for your feedback.
Our installations team had taken responsibility for the damage caused and had agreed to get it fixed via third party. We were then notified that the damage had been repaired and the agreed compensation value transferred to your nominated account, albeit delayed.

Please accept our sincerest apologies for any inconvenience caused.

If you have any issues with relation to your Solar system please contact our Aftersales team on 1300 361 682.

Thanks
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We got our system in September 2014 and have been very pleased with its performance.
We had a few issues after installation with roof leaks which were resolved in an exemplary manner. The former company we dealt with for another system failed to follow through with any support but Captain Green solar resolved the issues related to that installation as well. The former system was four times as expensive as the better performing unit from Captain Green Solar.
The integrity and commitment of the team at captain green has convinced us to get our storage battery from them to give us greater security of supply.
I have recommended them to many people. It is not often in this day and age you get that sort of post-installation service.
Chris at Coogee
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Excellent quality components at a fantastic price.

We went for 20 x 250watt Trina Panels and a 5.0kW SMA sunny boy inverter, including Ethernet connected online monitoring. Price was $5590.00 which included all parts and labour, including data wiring for monitoring, a new nett fit meter, and connection to the grid.

Installation was timely and professional, and also included removing old defunct solar hot water panels, and relocating 2 whirlybirds to ensure best location of the new solar panels.

Coupled with an efergy energy monitoring service, we can now accurately view our daily output, consumption, import, etc to determine exact daily costs. This has shown our monthly power spend has now dropped from $150/$180 per month to less than $40 per month. Overall, we are delighted with the end result.

Our systems data can be seen via the PVOutputPro.org website.
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Very happy with everything starting with the service at Captain Green to the installation by west state electrics the two men were so professional and worked right through bad weather that we had everything was right on time Show additional information
I would highly recommend Captain Green to anyone looking at going solar. They use top quality products and are very friendly and helpful. Show additional information
We haven't had the system installed yet so I can provide further comment after that. However, what I would like to say is that selecting the components of the system was made so much easier due to the research and information I found on the Solarquotes website. We were able to decide with some certainty about the inverter, the panels and the company to install them because they were all listed - with enough information and review to suggest we are getting what we want. Thankyou to Finn and the Solarquotes website for the help. Its such a big field of information - to be able to find it all in one place - along with basic advise on what to look out for was so great. I actually happened across the website by accident but will definitely be suggesting it to anyone who wants advise of this kind in the future. Show additional information
Excellent product, spend the extra and get peace of mind. Show additional information
Found Captain Green Solar through solar quotes and got an additional quote. Got a good price for a good quality system. Installers were very good. Show additional information
All communication was courteous and appropriate and staff talked with efficient and knowledgable. Show additional information
I had a few minor issues along the way with the quoting but this was mostly to do with a new person in their company who made a few elementary mistakes in the negotiation phase. My written 'paper' quote initially differed from the quote I had been told over the phone. The difference was about $300. However, upon my objection, Captain Green immediately honoured the quote amount I had been told over the phone. I could ask for no more than this. The installation went smoothly except for an accidentally broken glass front to one solar panel in the last few minutes of installation. This happened while taking down a redundant FoxTel dish. They had volunteered to move my TV aerial and take down the TV dish, things I had not expected them to take responsibility for. The installation company came back 2 days later and fixed the problem panel with no charge to me. The installation team checked my tiled roof after finishing the job and replaced 3 cracked tiles. They did a great job overall. Again, I regard this as very good service. My system is now working perfectly. I have no hesitation in recommending Captain Green for anybody about to buy a solar panel system. Show additional information
After assessing several quotes from Solar Quotes I ended up choosing Captain Green Solar with whom I worked with Ali. He assisted me with my inquiries to build a 5kw system that represented good value for money. He was very responsive to my calls and emails. Once the contract was signed the system was installed two weeks later. The installation was quick, professional and the tradesmen were very knowledgeable. I even monitoring the system online the same day! Overall very happy customer.
- Zever Solar Evershine TL5000 Inverter
- Solar Juice Opal 255W (Silver) Solar Panel
- Online monitoring
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From the quote process to the guys that came to do the install, excellent. Haven't received our first bill yet so that will be the interesting whether the system really has made a small or large difference Show additional information
Initially I chose Captain Green with some concerns because I live in WA and Captain Green is based in Sydney. I went for a special deal that they had on offer because I wanted a 5kW system (battery ready) with a German made inverter. I also wanted a Clean Energy Council approved supplier and a CEC approved installer. Captain Green and the WestState installers were CEC approved and both organisations proved to be very professional and easy to deal with. There were some minor concerns on my part here and there, as would normally happen in an operation such as this, but in all instances, by talking with the friendly Captain Green staff, things were sorted and handled brilliantly. I had dealings with Ahmed and Ash during the supply and installation process and they were both knowledgeable, patient and helpful. I have no hesitation in recommending Captan Green as a solar system provider, even if you are on the other side of the country. Show additional information
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A big thank you to the team at Captain Green, Vish, Ahmed and Ashley made the decision so easy to decide to go ahead. I was very confused trying to sort out information from other companies until I was told about Captain Green. The staff were very helpful and the products are first class. After I decided to continue the panels and inverter were installed in under two weeks and I was even upgraded to the new Opal Solar 255w panel at no extra cost. It was only 24 hours after installation that I was connected to the grid and I am now producing electricity. From reviews I have read the SMA inverter and Opal Panels are top quality and the service first class from both office staff and installers . I would not hesitate to recommend Captain Green Show additional information
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First scheduled installation was cancelled due to bad weather. Unfortunately the reschedule was another 2 weeks away which was also cancelled due to crew not available. Bumped again another week and a bit of confusion as to what day it was going to be done then finally settled on a day. On the day the installers appeared to do a good job but Capt Green were unaware the installer was also a level 2 electrician who could have installed the meter at the same time. Fortunately another level 2 electrician was available the next day and all went well.

Overall I am happy with all but the scheduling of the installation. The system an SMA sunnyBoy 5000 TL seems to work well. Time will tell.
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Be more meticulous with the quote and the service being offered ;
I am facing some problems and delays with the meter reading and return of meter
and correct billing with the energy provider 4 weeks after completion,
Not resolved yet.
thanks
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Friendly, knowledgeable installers who modified the roof installation of the panels due to shadow from the TV antenna. Saved over $250 on my first bill, heavier consumption & system only installed for two thirds of the billing period. Show additional information
I previously purchased a system from this company and they gave me an excellent deal, being a return customer. Show additional information
Very impressed with the final result, had some minor delays due to weather and some incorrect mounting brackets but everything was addressed quickly and efficiently, I checked my first day results against PV Output and and won the day for 5kw. The installation by Paul at Symmetry Electrical Services was a work of art and I was surprised at the level of precision and care, Paul is a perfectionist and went to some astonishing lengths to create a seamless clean and tidy install. Show additional information
No we were happy with everything Show additional information
We were blown away by the wonderful customer service from the start. nothing was too much trouble. They answered all our questions and gave us great information to make our decision to proceed with Captain Green. It was such a simple process, all over the phone and email without having to go anywhere. The installation process was straightforward, prompt, installation staff were lovely and did a great job. We cannot be happier and then we got our first electricity bill, it was cut in half and we had only had the panels for 6 weeks, best investment from a great company. We appreciate everything you did for us and also to accommodate our needs and sticking to your word and being on time. Thanks." Show additional information
Captain Green made it all easy. We inquired about a package months before our new home was even completed building and they were able to lock in the price and package components of the Special Promotion that was offered at the time.

When we were ready, Captain Green was ready. We contacted them to let them know we had moved in to our new home and they had the system installed in less than three weeks.

No other company even compared to the price that Captain Green could offer for such a quality system, including an SMA Sunny Tripower 5Kw Inverter.

Very happy with our system."
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Captain Green are amazing! I installed my solar after a recommendation from my work colleagues and I couldn't be happier. They were the cheapest quote I got by far ... but that price certainly did not reflect on their outstanding quality or service.

The installers were fantastic .... on time, quick and professional. And now my solar is absolutely slashing my bills. I am a very happy customer and would recommend them to anyone thinking of installing a solar system.
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When I started looking for my solar system the quality of the hardware at a competitive price was my priority. I encountered solar companies who sold cheap systems with questionable quality, I also encountered questionable sales tactics from some companies to pressure you into a sale. When I spoke to Captain Green is was refreshing to speak to someone who understood the system I was looking for and offered me a quality system at a competitive price without all the hassle. The design and installation of my system was excellent. I couldn't be happier with the system which has been installed. I expect it will work reliably for a long time to come. Show additional information
Installed 6kW System approximately 5 months Ago. Recently received Power Bill for the period August to October (inclusive). Power consumption has dropped to around 30kW per day for the Quarter compared to nearly 50kW per day for exactly the same period last year (2014). This represents a cost saving of around $500 per quarter. The phone App is great - nice to be able to log in and see what we are generating from anywhere in the country. Show additional information
We shopped around for a while before setting on captain green I was a bit worried as they were not based in Perth, but my fears where unfounded

The service and price was excellent and the team that fitted the panels were friendly and polite :) We are very happy with our solar panels we have only
had them a short time , already have seen some savings . Happy to say try Captain Green
!"
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