Captain Green Reviews

Based on 406 reviews Aus Ranking

  • 5 star 82
  • 4 star 241
  • 3 star 47
  • 2 star 18
  • 1 star 15

Average Customer Review

  • Value
    4.33
  • System Quality
    4.24
  • Customer Service
    4.06
  • Installation
    4.27

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About Captain Green, Solar Installers

Captain Green
Gold Partner
Captain Green is a SolarQuotes Client (what does this mean?)

Captain Green Solar; one of the longest serving solar companies in Australia, was born a decade ago in 2009. The name, Captain Green, was chosen to reflect the notion of a 'Leader' or 'Captain' in the field of energy efficiency with the ability to assist residential and commercial customers in the many aspects of being green, saving money and the environment. Later on, the company expanded fast with a strong focus on renewable energy products, particularly solar power.

We knew that the solar market was evolving, and we wanted to build a solution that was a game changer for our customers. We wanted to see what would happen if we combined all of our experience, along with top notch skills, and cutting edge technology to form a company that is focused on 'making high quality solar affordable' to all Australians.

Over the past 10 years we have grown to be one of the top solar retailers in Australia. We have taken lessons from the hundreds of solar companies that are no longer in business and learnt from their mistakes. For this reason we stand by our company, our products, and our commitment to success. We take enormous pride in delivering top of the line solar products at unbeatable prices!

Captain Green Solar Reviews

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Good company to deal !!!

Good company to deal !!! Quick service and installation !!! Good product. Show additional information
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The installation team did a great job. I needed support with configuring my inverter for monitoring. Support was not good. Show additional information

Fantastic people to deal with fantastic installation

From start to end the team at Captain Green were fantastic. Malalay was so helpful and so easy to deal with nothing was a problem for her she had arranged Heath and his team to carry out install which was also perfect with no issues whatsoever. I can't speak highly enough of Captain Green Solar!!! I even compared other systems installed by other companies within a few KM radius of our home and our system performed the best by far.

Thanks again Captain Green job well done!
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Overall - Very Poor Experience.
I started a transaction with Captain Green, however cancelled the transaction due to a very poor experience. Please do your research and select carefully. Based on my experience, I would not recommend to my friends or family.
The main reasons that I felt that I had a poor experience was due to the below:
(1) One week notice to have spare tiles - 1 week before the installation was to occur, I was given a reminder of the installation date, and to also ensure that I have spare roof tiles ready incase they break any. This was the first time I was told my anyone from Captain Green that I needed to have spare tiles, in which I had to take time off work to scramble around to find tiles in time for the install, otherwise we'd need to reschedule.
(2) Captain Green cancelled 1 day before the install date - I had my install day scheduled 1-2 weeks in advance. Then 1 day before the install day, I received a call from Captain Green to advise that the installer has rejected the solar panel roof design that was submitted and also advised that it may take 2 days for the install and therefore the install on the following day is to be cancelled. Note that Captain Green subcontracts their solar installation. Captain Green obviously did not want to pay any extra to cover the installation costs and wanted to look for other installers that can do it cheaper. This tells me that they have a poor process when selecting an installer and submitting their roof design, but also that there may be some incompetency in the way they design and provide quotes for customers.
(3) Captain Green cancelled again 1 business day before the install - After the first cancellation, Captain Green advised that there was only 1 installer that was willing to do the install within the provided costs/quote. I had my concerns here around the installation being sub-par as the installer is trying to do an install to meet a very low cost, however with some doubts I agreed to a new installation date which was 3 weeks away from the first install date. The new Install date was on a Monday, and on the Thursday (2 business day before the install date) I received a call to advise that the Inverter that I wanted is out of stock and that I would have to wait for over 2 months before new stock arrives. They tried to sell me another Inverter, but based on my experience to date, it was easy for me to say "Just cancel this transaction".
(4) More Incompetencies - less than 24hrs after the last call and after the the transaction with Captain Green was cancelled, I received another call from them to say, "We've found some stock of the Inverter you wanted, I can book you in for the end of next week". Firstly the transaction's already cancelled, and secondly the install date was meant to the on the Monday which I had to pre-arrange..

Anyway, this was my experience and to me, it wasn't a great one. I've since had my Panels installed by a different installer and they completed the installation within half a day.
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The system is not currently working as it should. After discussions I have contacted the local energy supplier about the matter and they tested electricity supply to my house. It appears there may be too much electricity coming to the house and they will reduce it within 30 days of testing. Once this is reduced, perhaps the system will operate correctly. Currently it works then stops for long periods before kicking in again. I am not happy yet and will consider the outlay to be worthwhile once the system is working correctly. At this stage I do not know if the fault is with the electricity supplier or a faulty system installed. Time will tell. Show additional information
The invertor installed, Growatt, was not one your site recommends, but it does come with 10 years warranty too.

But the first installation, there was a missing part. So I had to wait 2 weeks, with a few calls to chase up, to eventually get a new, but same model, installed.

And even so, the technician failed to call to let me know he was coming. And managed to leave with part of the house without power! After calling up the company, the technician came back to rectify the problem an hour later.

But I found out the next day that he had also forgotten to install the wifi module, do no analytics. Captain Green Solar will send out the technician again to install the module.
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I am one pleased customer!

Highly recommend Captain Green and will be referring them to our friends and family!

I came across Captain Green from Solar Quotes and thought I would give them a shot.

System: 35 x 300w Jinkos, 10kw Fronius Inverter + Fronious Smart Meter
Location: Kellyville, NSW

I had rung a few other companies however people were just taking my number down and would not call back (I did get through to a few other companies but after reading their reviews I wasn't going to use them just got quotes).

I rang Captain Green late afternoon and got connected through to Aaron (do your self a favour and speak to Aaron). He was not pushy at all, did not get frustrated when I kept asking a million questions and did not mind running through different options when I wanted to try and fit some panels on our north facing roof. He is very knowledgeable and explained things in detail for me. I spoke to him on the 3/4/19 and the next day after not hearing back from any of the other highly rated companies - I rang him back negotiated a better price and we did a deal and I paid my deposit.

After leaving my deposit the other 4-5 companies had submitted their quotes and they were all well over the price I had negotiated with Captain Green!

Whilst waiting for authority approval to install I went back and forth with Aaron thinking I had made the wrong decision to go East - West Split. I called him once daily with my concerns but he talked me through it - Worked out what the difference would be and the benefits of either scenario. He even talked me out off adding another system for the northern roof (who tells you to not spend more money). I'm glad he did though as I don't think we will need a system larger than what we have now. His advice was to go with what we had ordered - Run through a few bill cycles and review after that. That's what you want to hear from your sales consultant - Rather than the usual upsell!!

From then I was in contact with Dipti who was handling my install - She was understanding (and very helpful) and worked around what dates suited us best.

Our system was installed yesterday by Tony (recommended by Aaron) and his team - I cannot speak of them highly enough. They were prompt, very very very polite and efficient. Workman ship quality is perfect! We have a double story house and all cables are hidden - there are no exposed conduits whatsoever. The inverter install is also very neat. They started arrived around 8am and started around 8.30am and were here till after 6pm. Our install was a big job given we had 35 panels and on top of that we had requested the Fronius smart meter which involved alot of extra wiring (most of the work was in the wiring). Everything was left neat and tidy all rubbish was removed.

Due to the sun setting Tony was unable to test the system and came back today (Good Friday) and spent an hour with me setting up the inverter and setting up the wifi monitoring on my phone. I was amazed he offered to come back today when he could have said today was a public holiday (which I would have understood).

I am truly amazed with the service we have received from Captain Green Solar through out the whole process from Sales through to Install.

Supplier Reply

Hi Ken

We appreciate the time and effort taken to complete this review and are very pleased to hear of your positive experience.

Thank you for choosing to go solar with Captain Green.

Kind regards,
CGS Team
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The installers did a good job but finished in the dark and left a section of panel rail overhanging the end barge board, as we are in the country the chances of them coming back to rectify their mistake is nil even though we have reported it to the company.

Supplier Reply

Hi Peter

Thank you for your review.

I have spoken to the NSW State Manager, who advised that the installers will be back to rectify this. We are aiming to have this resolved by end of this week most likely.

We appreciate your patience.

Kind regards,
CGS Team
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From my initial enquiries to competition was perfect

Supplier Reply

Hi Tim

Thanks for your review!

Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher, once they are installed.

Kind regards,
CGS Team
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I have mixed feelings about my experience with Captain Solar Green.
The installation process was fantastic. They did keep me updated and were very helpful throughout the process.
While my experience up to installation has been great, its been over a month since I received my electrical certificates and documentation to submit to the government for rebate.
I have contacted them numerous times to be told the certificate is held up with the installer. While it might not be Captain Solar Green's fault, they did organise the installer.
I feel that my queries are not important or not being taken seriously or not being followed up with the installer diligently.
After a month of waiting this is now getting frustrating and I'm having second thoughts as to why I recommended Captain Green to my family and friends.
Hopefully, I get my documents this side of Easter.
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Very happy .Since I got my solar, my in-laws have since used captain green. Another good friend of mine is about to do the same.

Supplier Reply

Hi Peter

Thanks for your feedback!

We appreciate your support and thank you for choosing Captain Green for going solar.

Kind regards,
CGS Team
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The team at Captain Green Solar were great, they kept in touch letting me know where everything was at and approximate proposed timeframes for installation. Their installation was prompt and the team installing were friendly and helped with any questions that I had in relation to the system and the use of the components.

Supplier Reply

Hi Brett

We appreciate the time you have taken to complete this review and are very pleased to hear of your positive experience.

Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher, once the referral is installed.

Kind regards,
CGS Team
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Purchased a 6kva system

Connection paperwork says 5kva, have phoned and emailed Captain Green to find out why.....however NO response.

Sad that now payment has been, made customer service has stopped. Even got a marketing text message from CG asking did I want to purchase a solar sysytem !!

Installers Frecks from Gilgandra were awesome.

Supplier Reply

Hi Jennifer

Thank you for your feedback.

We apologise for any inconveniences. Your sales rep has contacted you and explained your query - the 5kva is in relation to your inverter size.

Please do not hesitate to contact us on 02 8203 5440 with any further queries you may have.

Kind Regards,
CGS Team
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Everytime I called them they answered the phone. Everytime I emailed them they emailed me back. The installer was prompt and hard working. All round top effort by the Team at Green thanks from Mark ps savings are excellent on my power bill

Supplier Reply

Hi Mark

Thank you for your review.

We appreciate your feedback and are extremely pleased to hear about your savings.

Thank you for choosing to go solar with Captain Green.

Kind regards,
CGS Team
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Got 2 6.6kw systems am very satisfied with the products and the staff at captain green they go out of there way for you and the installers were awesome cant fault the work I will tell all my friends about this five stars for the staff at captain green.

Supplier Reply

Hi Shane

Thank you for your feedback. We are happy to hear of your positive dealings with Captain Green.


We appreciate your support.

Kind regards,
CGS Team
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Captain Green won with us as he was honest with the STC discount. the quotes we received were similar in price, but the STC made the difference.
Plus we have received more solar panels for the same price. As yet it has not been connected by the power company so we can't compare it for quality.
Regards
Elizabeth Owen

Supplier Reply

Hi Elizabeth

Thank you for your feedback.

We appreciate your support.

Kind regards,
CGS Team
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The installers Henry, Richard, and Mahmood were very professional and carried out their work efficiently, as the system has just been put in I can't comment on anything else at this stage.

Supplier Reply

Hi Alex

Thanks for your review.

Kind regards,
CGS Team
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The system has not been installed as yet, as there is an 8 week wait.

Supplier Reply

Hi,

Thank you for your review.

We have located your customer profile and note that you signed up with CGS on 29/06/2018.

We are aiming to get you installed next week and will be in touch to confirm a date. Your installation therefore will not wait 8 weeks, as we endeavor to get you installed within the specified 4-6 week time frame.

Thank you for choosing to go solar with Captain Green.

Please feel free to contact CGS on 02 8203 5440 with any further queries you may have.

Kind regards,
CGS Team
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Was installed within 2 weeks of approval.

Supplier Reply

Hi Ren

Thanks for the review!

Kind regards,
CGS Team
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There are plenty of other solar companies out there. DO NOT USE THIS ONE. I was awaiting the panels to be installed for 2 months (it took 3 months to get to this point) to then receive a phone call stating that I would need to pay an extra $1500 to proceed as they had not installed the panels on a tiled roof before. I have been reading through other comments below and it seems that this is something they do to con the customer into using their company. I tried to contact custom care a multitude of times, to which I had no response and no return phone call. I finally got a hold of the "sales manager" who said if I do not want to pay the extra then i could take my business elsewhere. Just do not use these guys, not worth the time and hassle. I am now 6 months in from starting with these guys and I have no solar and back to square one.

Supplier Reply

Hi Todd

Thank you for your review.

I have located your customer profile and followed up with the relevant individuals to review this matter.

We sincerely apologise for any difficulties faced during your sales order with Captain Green Solar.

Please note, that you initially signed up with CGS mid December 2018. Due to the end of year rush, we do require an estimated time frame of 8-12 weeks to complete your install. The issue with your installation was that you required a special type of tilt that fixes onto your tile roof. As mentioned to you, it is very rare for Captain Green to do an installation in which the panels are placed with tilts onto a tiled roof. As advised by your consultant, the additional costs to purchase the different type of tilt frames would be $1200.

Once again, we sincerely apologise for not being able to proceed with your installation. Our terms and conditions enable a full refund for the customer, should you not wish to proceed with any unforeseen extra costs involved. As per your request, your order was cancelled.

Please feel free to give our office a call on 02 8203 5440 to discuss any further queries.

Kind regards,
CGS Team
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There were 2 installers that had language barriers.
I don't believe the panels are placed on the roof correctly but are generating a good amount of energy and I don't really know how much the solar panels should generate.

Supplier Reply

Hi Gail

Thank you for your review.

We only utilise CEC Accredited Installers for our installations. If you are seeking further clarification on any matter, please do feel free to call our After Sales Support team on 02 8203 5440 to clarify any queries you have regarding your solar panel system.

Kind regards,
CGS Team
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The 3 installers headed by Jerry were very efficient and are willing to work hard to get the job done.

Supplier Reply

Hi Tony

Thanks for your review!

Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher, once the referral is installed.

Kind regards,
CGS Team
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They designed the system & came to install 15 panels of 300W on 7 Jan 2019 and 5 panels on 8 Jan 2019 total 20 panels of 300W = 6.0KW with 5.0KW inverter.
But everyday my system never gets over 4KW max is around 3.5-3.7KW. I think this is too low for my system.
Tried to contact them by email and Facebook message want to find out anything wrong with system.
BUT NO ONE REPLY.
Look like they do not care after you make full payment.

Supplier Reply

Hi Paul

Thank you for your review.

Please note, that Captain Green Solar strives to deliver quality service to all our customers.

We have looked into this matter and note that your email was sent on the 19th of January 2019 and escalated to the relevant individual.

We note the Support team has been in touch with you on 22nd Feb 2019 and has successfully resolved your queries.

We further note that you would like your solar consultant to get in touch with you and he will be doing so soon.

In future, please do lodge a Service and Repair form from our website if you experience any issues with your solar panel system: http://www.captaingreen.com.au/service/

Once done, please do allow a few days for our Support team to be in touch with you.

Feel free to call 02 8203 5440 with any further queries you may have.

Kind regards,
CGS Team
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I did quite a bit of research before I committed to 3 new solar systems. I was concerned about the �cowboy� companies that seem to dominate this industry. Particularly because we are 300 km outside Sydney.
Captain Green was not the cheapest quote but quoted on Jinko panels and Fronius inverters. They installed the systems within the agreed timeframes. The office staff and installers were very pleasant and easy to deal with and the workmanship was of the highest quality; wiring was neat and all properly secured.
I would recommend Captain Green very highly.

Supplier Reply

Hi Michael

Thank you for your feedback.

We are very pleased to hear of your positive experience and appreciate the time you have taken to complete this review.

Please do keep in mind our referral program for any friends or family who are interested in solar. Each sign up awards you with a $100 gift card voucher.

Kind regards,
CGS Team
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Well, I have to agree with ALL the bad comments of Sonya, Minh and Kevin (Feb 2019) Captain Green is a joke!!

They had me sign up, with impressive promises and all I have done since, is chase them! Many false promises from the call centre staff, like 'we will get back to you etc etc.' of course with no return calls!!

First problem I found out is they had no installer in my area!! Then why sign me up?? I accepted a pretty high quote due to the reasonably remote location.

But it ONLY GETS WORSE! My quote is clearly for installation on a TWO story building (as you would all recount, they google map your roof when doing the original quote) this fact is clearly defined on my contract! but NOW they or their contractor (whomever they are?) can't do the installation without hiring a scissor lift with Captain Green now demanding a FURTHER $600 to now undertake the installation.

Furthermore, I ONLY signed up on the promise of Trina Honey Plus Black panels - now guess what they can't provide them either & have reverted back to the rubbish PV panels I rejected originally! I've had enough and I am off to Fair Trading about this crowd....Take my advice and don't go near them if you are thinking about solar...........
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So happy with this system, our 1st electricity bill was in credit!!! ( usually account is around $500.00 a quarter..)

Supplier Reply

Hi Wanda

Thank you for sharing your feedback.

We are very pleased to hear about your savings! Please do keep in mind our referral program for any friends or family who are interested in solar. Each installed referral awards you with a $100 gift card voucher.

We appreciate your support.

Kind regards,
CGS Team
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Saad was my contact with the company and I wish to thank him for his assistance.

Supplier Reply

Hi Steve

Thank you for your review.

Please do keep in mind our referral program for any friends or family who are interested in solar. Each referral installed awards you with a $100 gift card voucher.

Kind regards,
CGS Team
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Captain Green got my job done much faster than I expected & I cannot fault the quality of the install.
Communication was great & their honesty when it came to my STC allowance was far better than other suppliers.

Supplier Reply

Hi Garry

Thank you for your review.

We are really pleased with your positive feedback.

Please feel free to take part in our referral program, where you would receive a $100 gift voucher for each customer who you refer.

We appreciate your support.

Kind regards,
CGS Team
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Solar quotes should provide cheaper installer quotes. I think Captain Green overall are good. You should include them in your list.

Supplier Reply

Hi,

Thank you for your kind words.

We appreciate your support.

Kind regards,
CGS Team
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Paid deposit in October 2018. Still waiting to be advised of install date, it's now Feb 2019!! Had no phone calls from them, we always chasing and calling up. No one gives any details on what the hold up is or when we are to be installed. My first call to them in early Dec and I was told in my area, it can be 6 weeks before an install date can be given-its now 3 going on 4 months!!!

Supplier Reply

Hi Sonya

Thank you for your review.

We hope your installation went well.

We do apologise for any inconveniences experienced along the way. I have looked into the matter and the delay was unfortunately due to the initial installer being unable to do the regional install at the time, so we had to arrange for another one of our CEC Accredited Installers to travel out and complete your installation.

We appreciate your patience along the way.

Kind regards,
CGS Team
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The installation took longer than expected (around 10 weeks rather than 4 - 6 weeks as promised). I had to send many emails after 7 weeks of waiting, before the installation was granted.
I introduced my brother to Captain Green, he signed a contract with them back in mid of October-2018 up until now 02/02/2019 (15 weeks counting...), many promises have been made but there is still no definite confirmation of installation???
we rang them (1300 361682), we have normally been diverted to voice mail... message was left but never being replied! My brother is thinking about cancelling the order if there is no confirmation about his installation soon. My sister has asked me about my installation with Captain Green, as she want to have the same system. I hesitate to introduce Captain Green to her, due to their poor promise/service.

Supplier Reply

Hi Minh

Thank you for your review.

We apologise for the delay with your installation. This was due to the VIC rebate rush and we now have a branch operating in Victoria to ensure all our installs are completed within a timely manner.

We appreciate your patience and understanding.

Kind regards,
CGS Team
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Installed Jinko panels are not vertically aligned (10 -12 mm) on the tracks & the system looks like a very unprofessional installation.

This was pointed out to one of the installers who attended the next day for a signature and he advised that he would notify the license holder.
Also, I was picking up plastic bags, zip ties, screws & wire cuttings around the house and yard for days after the install.

Follow up with Captain Green has been slow, frustrating and so far, non productive, after 6 weeks. The sales team seem more motivated then the service team.

Advertised system was for 6.6kw but the best output to date indicates 4,920 w. I understand that there are design and equipment efficiency losses but a 25% reduction seems excessive. Why have a headline figure when reality is a lesser value.

The software (app) for inverter monitoring via WiFi provided by GoodWe is challenging and I have not been able to successfully set this up.

My overall experience on this install has been very disappointing and is vastly different to our initial 1.5kw system which was professionally installed as expected and still functioning after more than 6 years.

Supplier Reply

Hi Kevin

Thank you for your feedback.

We apologise for your unpleasant experience with Captain Green.

Please do refer to an email sent to you by our Support team on 11th January requesting relevant images. We have not received a response yet, but would like to address your concerns.

Please feel free to call 02 8203 5440 with any further queries you may have.

Kind regards,
CGS Team
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The entire experience with Saad and his team from Captain Green and their installer OJE Electrical was fantastic.
I received a top quality system at an excellent price and with an excellent installation on site.
Being a very fussy customer I am not easy to please - though Saad was extremely knowledgable, helpful and patient, and the rest of his team were also great all the way through.
Osman from OJE electrical was exceptional, excellent care and attention to detail and professionalism from start to finish.
Couldn't be happier.

Supplier Reply

Hi Tim

Thank you for your feedback.

We are very pleased to hear of your positive experience.

We appreciate your support.

Kind regards,
CGS Team
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Some of yours did not contact me.
Unhappy with another solar company as their truck ran into my house causing a lot of damage.
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Placed an order 1-Nov-2018 with a commitment for 4-6 weeks installation time. Then, it got moved it 6-8 weeks, now it is been 12 weeks. Yet no sign or update on installation date. These guys are absolutely unprofessional. I have been following up every week with them. No courtesy call from them to keep on the installation date postpone or whatever. Wouldn't recommended them for anyone. JUST KEEP AWAY FROM THEM!!!

Supplier Reply

Hi,

Thank you for your review.

We apologise for the delay with your install. We had experienced a sudden rush of bookings due to the VIC rebate rush.

We have taken your feedback on board, and to combat such issues from occurring in future, we have established a VIC branch to manage all Victoria bookings.

We do hope your install went well and thank you for your patience.

Kind regards,
CGS Team
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