Global Solar Solutions

Global Solar Solutions Reviews

About

At Global Solar Solutions we design, supply and install solar panels for homes and businesses across Australia, helping more people to discover the benefits of generating their own clean energy. As well as installing for homeowners, we’re experienced in working with all industries, including the commercial, agriculture and government sectors, along with building contractors, architects, planners and community groups.

We’re not tied to any one manufacturer, so we can recommend the best solar power system for each customer’s needs. With an emphasis on quality design and engineering, an honest, no-pressure approach to sales and an excellent track record for customer service, we’ve built up an unrivaled reputation in the industry.

Reviewers report paying: $3,300 - $9,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Global Solar Solutions Reviews (53)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.9/5

Value for money

5.0/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 49
  • 4 star 3
  • 3 star 0
  • 2 star 1
  • 1 star 0

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Customer service. No up front Information re the company.

The quoting process was ok.

Was happy with the install and the boys were quite polite and cleaned after they were finished, although they had to come back to fit some other Earthing Bracket, once the inspector checked the system .

I was not too impressed with the customer service, initially I thought that they were more interested in the payments rather than making sure that I was happy with the system/install. On the receipt they had the wrong panel type as well as the inverter type, as well as the warranty stipulation wrong. Had to send two emails before that was fixed.
AS for the Grid connection I don't know if that's been done, The system seems to be working but that's all I know.
I got no idea if I needed to contact my Electricity supplier, or the GoodWe inverter supplier.

Also I found out after I signed up that Global Solar Solutions Head office is in Queensland, If I knew that before, I would not have signed up with them I would have gone with the local supplier.

Also quite disappointed that there has not been any follow up since the install to see if I was happy with the system or to tell me that I need to contact the Electricity supplier or that I don't need to do anything.

As I do work in the service industry and I always go out of my way to give the best customer service, I will not be recommending this company because of that.
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Easy to deal with company

As I knew nothing about solar power, these guys explained it so well
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Great service and very reasonably priced

Ryan explained everything without a huge sales pitch. I had other quotes but Ryan was far more knowledgeable and the price was very comparative. The installation had an issue with a tile cracked which caused a leak but Ryan was onto it and had it repaired in no time and couldn’t apologise enough. He did all the co-ordinating and kept me in the loop. Thank you Ryan.
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Prompt, Reliable, Affordable & Great Range. I highly recommend Global Solar.

Global Solar was able to provide a Tier one solution at the price point specified. On the day of installation, the Installers were prompt to arrive at the time they advised in the prior call. They took care when placing the ladder against our freshly painted house and were very delicate with drilling into the roof. The inverters were externally installed and are flush, straight and fed through the brick wall giving it a very clean and professional look. Post-install they took the time to explain everything and get the app all set up on my phone so I can monitor the inverts from inside my house.
The inverters each pull 5KW most of the day and with our energy use we are now going to be in credit for our power bill.
Highly recommend Global Solar, they have installed solutions at two of my friends places and they are very happy too.
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No surprises, installation was smooth and price was right

We found them on Facebook and got in touch for a quote. They called us and went over our current details to work out the best system for us. We thought this was excellent and initially expected them to just shove packages at us as we had approached other companies before.

We picked one of the options they recommended and then we went over what time and date to get it installed. They showed up on time which was shocking for tradies if I am being honest. They walked us through each component before starting then got underway setting it all up.

I dont know exactly how long the installation took but it wasnt long, they seemed to know what they were doing. After they showed us how to read and connect to the inverter we checked and there was no damage to the roof or wall where they accessed it. They then helped us sort out the grid connection.

Overall they were extremely professional and the whole process was painless. One day we had no solar, the next day we did. If you are considering getting solar then this is a company you should at least contact to get a quote from.

Panel rating: 5/5
Inverter rating: 5/5
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Couldn't be happier

From the initial quote through to installation, we couldn't be happier with our selection of Global Solar Solutions. Jonathan, the Sales Rep, had terrific knowledge of the options and what would offer us the best results. He was great at explaining all aspects to me which helped me to make an informed decision.
The quote was the least expensive of the 3 we had obtained. The service was excellent throughout, the installation fast and tidy, and the panels actually look fantastic....here I was thinking it would wreck the look of the house.
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Best in the business

Within a day we had a quote and information sheet emailed to us.

The installation team were fantastic and very helpful! They took care of absolutely everything including the connection to our current provider.

The customer service team were very helpful and fast pace!

I would highly recommend the team at global solar solutions for not only affordable solar but the best customer service.

We have saved hundreds of dollars already on our power bill.
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Awesome quality, great service!

When I started looking for quotes for a new solar set-up I knew very little. I felt extremely overwhelmed by all the different options, all being peddled by sleazy salesmen who didn't really seem interested in answering my questions, they just wanted a signed contract. Then I ended up speaking to Ryan from Global Solar Solutions. Right away it just felt like talking to a mate I'd known for years. He listened to my concerns and took the time to explain everything in a way that made sense to me.

I ended up going with a 6.6kw system with seraphim panels and sungrow inverter. The install was clean and professional. My investment of $6k is already paying for itself with a substantial reduction of my power bills which means a happy wife and extra beer money for me. 5 stars all round!

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer, Great service

Installation was fantastic, installer was perfect everything was completed neat and tidy. Would definitely recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Great company and service

Global solar solutions provided us with a very competitive quote professional service and great installation using quality equipment. Being European we wanted German quality panels which global solar solutions provided us. Thank you Ryan and his team for looking after us from start to finish.
Panel rating: 5/5
Inverter rating: 5/5
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Great Value!

Thank you to Ryan and the team from Global Solar Solutions! Could not be happier with the service and outcome, now saving around $500 per quarter!
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Very Impressed

Sales process was very straight forward. I had three quotes as I am only renting and Global solar solution came up on top decided to go with a 6.6kw Seraphim panels Sungrow Inverter installers were punctual tidy and no fuss they done a really neat job after install they arranged my smart meter and I had to do nothing at all great experience will highly recommend.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer and great customer service

Quick and easy, installation was done within a week and great customer service.
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Pleasure to deal with, great install

Spoke with the sales team they were very helpful explaining what I was getting, they were very helpful on being flexible with my install date,

The guys turned up on the time allocated they cleaned up after themselves and left with out even knowing they had been.

I would highly recommend global solar solutions for their workmanship.

Panel rating: 5/5
Inverter rating: 5/5
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Great service

A pleasure to deal with from start to finish and a great finished product
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High quality service

I had some meaning quotes for solar.
No one wanting to explain what I was buying.
Until I spoke with global solar.
Ryan gave me a quote explained what, when how much and how it all was going to happen.
The installer turn up very professional explained how everything would work very clean and tidy for trades. Ryan had ever up and running for me I didn’t have to follow up anything. So happy to recommend Ryan from global solar amazing experience my bill was $1000 now $48

Battery rating: 5/5
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Cannot fault the company

We have three systems supplied and install by Global Solar so far - they are extremely easy to deal with, value for money and their product is quality! We will continue going back to them each and every time we need solar.
Panel rating: 5/5
Inverter rating: 5/5
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Super helpful and amazing team

This is the second property that I have had Global solar solutions install solar for me. They have always been helpful, reliable, competitive and go the extra mile to make me happy.
Inverter rating: 5/5
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Happy customer

Ryan and his team were great, they provided a great service and Ryan wasn't a pushy salesman like the other solar company we cancelled with, price and size of the system is was better than the other company. Will definitely use Ryan and his team again for when the batteries become cheaper and feasible to use.
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Amazing service!

The team at Global Solar Solutions were fantastic! They made the whole process seem so easy from start to finish. They always answered my questions in a prompt manner, they explained everything thoroughly so that I understood the process of the installation, the electricians who installed the equipment were professional and courteous and the office staff were lovely too.

Very happy with the service they provided.

Panel rating: 5/5
Inverter rating: 5/5
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Couldn't be happier!!

An absolute pleasure to deal with from start to finish, they really knew what they were talking about in terms of products and power usage, I no longer receive a power bill and am not afraid to put the AC on during hot days. Total price was 6K but it's paying its self off in no time. Money well spent!
Panel rating: 5/5
Inverter rating: 5/5
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Every Thing Was So Easy

Global were great to deal with from the quoting, design and the final installed product!
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Great response time and service

Really responsive during the quoting process, and quick to get back to me on the questions I had.
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Very satisfied

Answered every question we could think of, guys that installed were very good, kept me up to date as it went along and their music was a excellent choice. The Power bills have dropped big time, a quarter of what they use to be, very satisfied with what we got and keep getting from the system, thanks Ryan.
Panel rating: 5/5
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Perfect

These guys made getting solar very easy. Great communication throughout the whole process and took care of everything. The installers were fantastic on the day and were more then happy to answer any questions I had. 100% recommended Global Solar Solutions Australia to anyone who is wanting A great product at a great price with a Aussie Qld Company.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Get in touch with Global Solar Solutions!

A total professional service from start to finish! More than happy to refer Global Solar Solutions to anyone.
Inverter rating: 5/5
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Fantastic install and awesome quality product.

From start to finish it was easy. Nothing was a hassel and all the guys involved were very polite and happy to stop and explain anything you wanted to know. I highly rate global solar solutions and have passed there details on to numerous friends and family.
Panel rating: 5/5
Inverter rating: 5/5
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Great service, great knowledge and great pricing

Ryan was very professional and very knowledgeable! Helped me save a lot of money from my power bills at a great price. Made the whole process easier then I ever could imagine!
Panel rating: 5/5
Inverter rating: 5/5
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Reliable service

Prompt reply to quote request and explained the system well to someone with not much idea. The team showed up when they said they would and left my place clean and tidy.
Friendly and reliable.

Panel rating: 5/5
Inverter rating: 5/5
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Amazing & Super professional!!

Was super easy got my quote back in minutes and there was nothing hidden

The install was done super quick. The guys doing the install were so polite and they cleaned every bit of mess they made.

Customer service was very professional and helped with any questions I had.

Panel rating: 5/5
Inverter rating: 5/5
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Honest advice

Streamless process from start to finish. Couldn't be happier with the finished result installers did a great job salesman were very knowledgeable. Waiting for our first power bill.
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Beautiful installation

From the first phone call to the day of install, Global Solar has been nothing but a delight to deal with. They kept us in the loop every step of the way.

The attention to detail that the installers went to on the day to make the panels look aesthetically perfect to the profile of my roof was above and beyond.

Not to mention the follow up call from the ladies in the office really put the cherry on the cake for me.
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My solar guy!

I messaged a lot of solar installers and Ryan was the only one that took the time to answer all my questions and went above and beyond. He then came to my place for a meet and greet to discuss how the installation would work etc and discussed what the approx bill would be.
I then got the 6.6kw setup and was really happy with the install. Everything was taken care of. I was that happy with the install and price that I got another 6.6kw setup done by him a few months later. I now enjoy no bill and some credits on my electricity account.

Inverter rating: 5/5
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reliable, and efficient installation, couldn't be happier with my new solar

great service and price, wouldn't go anywhere else.my power bills have dropped dramatically and my wife is happy
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Best installer in the city

These guys are quick and professional. Thanks Ryan and his team for giving me custom quote and best price.
Inverter rating: 5/5
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Global solar solutions

The guys from Global Solar Solutions installed our solar system back in 2020.
The experience we had from start to finish was salubrious and the dealings with staff both from the office to the installers was pain free.
We have and will continue to recommend these guys.

Inverter rating: 5/5
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Great value and service

I got a quote that was really competitive so proceeded with global solar solutions. After speaking to our salesman we decided to go with seraphim panels and a sungrow inverter as they seemed to be the best value for money.The 6kw system we decided on was installed within 5 business days.They even organised the grid connect for us.looking forward to our nxt power bill we should be in credit from now on.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installer

Great company to deal with, professional installation and tradesman.

Tradesman also gave me a run down on the system and how it works after it was installed.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Fantastic installers

All staff were very friendly and knowledgeable,
installers did an amazing job, system works great.

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic service!!

We had Ryan come out to quote us, after having another quote from another sole company,
He was honest and told us we weren’t getting what we could for our house (3phase power)
Other people only sold us a tiny 6kw system

Ryan went threw everything and helped us understand the whole process so well,
And never forced us to sign anything just said when your ready give us a call.

Day of install was terrific
They managed to squeeze us in before Xmas,
The guy on sight were terrific!!
Worked very hard, and efficient,
They ended up doing our 2 day job in 1 day!!!

After the install I have nothing but great communication with the team!

Have recommended these guys to several of my friends! Who have all gone with global!

Panel rating: 5/5
Inverter rating: 4/5
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Unbeatable

Amazing customer service, friendly and efficient all Aussie installation team! Neat a tidy job. System performs better than I would have ever hoped! Unbeatable price! What more can you ask for?

Save yourself the drama of looking around and choose Global!

Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Installer Great Ins

The Installation went very well , fast and efficient the customer service and communication was amazing!!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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A+++

A very professional and quality Install! Thankyou Global Solar! Would highly recommend =)
Panel rating: 5/5
Inverter rating: 5/5
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Quality Aussie company

Cannot thank Global enough for my new solar system. From initially speaking with the sales team to meeting the guys as they did the install.
I’m very impressed with the service and quality workmanship. Very approachable company that I have happily recommended on to family and colleagues.

Don’t get caught short with other dodgy solar companies that won’t even get back to you and that are foreign owned.

Thanks again Global, I will be speaking to you soon to organise my investment properties to have solar installed.

Panel rating: 5/5
Inverter rating: 5/5
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Awesome install

Installers were very knowledgeable and were very polite. They got the job done quickly and the system looks and performs really well... The guys even followed up to make sure we were 100% satisfied with what we paid for. I would highly recommend them to anyone thinking of a solar system.
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Best service

From start to finish of install perfect got a 6.6kw for 6k just about to 2nd system, the team went over and above.
Inverter rating: 5/5
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What a great experience

The team was great to work with. From quote through to installation, the process was seamless
Inverter rating: 5/5
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Global solar solutions

They were very helpful and really knew their stuff throughout the whole process
Panel rating: 5/5
Inverter rating: 5/5
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Be wary of pricing with this company!

I engaged this company through a broker: 'Your Energy Partner'. I was quoted a price for my 3.96 Kw unit that was comparable to other quotes I had received, but then Global Solar Solutions tried to bump up the price. In Victoria, it is possible to obtain an interest-free loan through Solar Victoria. The amount of the loan for me was $1888. Global Solar Solutions has been given this money by Solar Victoria and I am paying off the loan in monthly installments to the government. However, Global Solar Solutions wants to ADD this payment to my bill rather than to DEDUCT it. I expected to pay $3,900 out-of-pocket but, with the add-on loan amount, I may need to pay $5788 out-of-pocket for my small unit, pending a determination by VCAT. Global Solar Solutions has priced my little unit at $9,500 prior to the STC rebate and the state rebate. Compare that with what this site says to expect to pay! My system has a Delta inverter and Powerwave panels and appears to be working well. A local electrician and his team installed it and they were fantasic. My beef is with sales: 'Your Energy Partner' and 'Global Solar Solutions'. Because of our payment dispute, Global Solar Solutions would not supply the paperwork to help me connect to the grid, so I have missed out on many months of feed-in tariffs as this dispute has dragged on ... and on. It has been a nightmare really. Very distressing.

18 August 2021: Global Solar Solutions has incurred a three month suspension from the Solar Victoria program as a result of my complaint. A letter verifying this has been forwarded to Solar Quotes.

Panel rating: 5/5
Inverter rating: 3/5

Supplier Reply:

28/5/2021:

Hi Brenda,

All these statements that you are claiming have been found to be false by the CEC and Solar Victoria( Documents supplies to solar quotes). We have only ever received the deposit amount, state loan amount and the stc rebate amount leaving the balance of $3400.00 that is clearly displayed on the contracts that you signed and had explained to you by the reps on multiple occasions. We look forward to having this matter resolved once our VCAT case against you is finalised. Have a good day.

Regards,

Ryan Haynes, Manager
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Good solar

Very good service and installation and the solar is working great
Inverter rating: 5/5
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