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Mark Group Reviews

Based on 1662 reviews

  • 5 star 114
  • 4 star 1140
  • 3 star 336
  • 2 star 48
  • 1 star 22

Average Customer Review

  • Value
    3.95
  • System Quality
    4.14
  • Customer Service
    4.02
  • Installation
    4.28

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About Mark Group, Solar Installers

Mark Group underwent a merger and rebranded on May 26th 2016. It is now trading as Solgen Energy Group.

Mark Group's Head Office is in Sydney; with branches in Newcastle, Wollongong, the Central Coast and Melbourne. The company has been involved in home energy efficiency and solar power since 1974.

The Mark group says that it performs over 6,000 energy efficiency related installations globally each week, and as more and more customers tell their friends about how happy they are with their solutions, this number is growing rapidly.

A supplied customer referral said: “It was installed about a week after I paid the deposit. The installers were quick and efficient, and very polite. They were more than willing to explain everything to me.” Another customer said: “I have to say the installation guys were the most professional respectful people I have ever dealt with”.

Mark Group Australia say that all of their products are installed by skilled and trained company employees. The company conducts rigorous quality assurance on both installation and products; and provide industry leading guarantees on products and labour.

Here are their reviews as rated by SolarQuotes users:

Mark Group Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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I find it hard to rate the solar system yet. I would be more qualified to review it after I have seen a couple of electricity bills. Also I am a bit confused with a notice from ERGON with fault defects and they haven't put their reader in yet. My electrician seems to think the electrician who installed the system should have to rectify the faults and bring the meter box up to ERGON standards. Show additional information
Originally Mark Group did not quote. They had an issue with their sales rep and the quote was delayed 6 weeks. I was quite annoyed at the delay. The Mark Group have since supplied the best value for money and cheapest quote alternative. We have actually sized a 15kw battery ready system with 19kW of solar panels, (3 phase). They have not installed yet as we are waiting on Energex approvals. The system also has 10 year warranties on the equipment and the installation. Show additional information
Whilst there was nothing wrong with the service from Ionic we decided on the Mark Group due solely on the professionalism. In fact the Mark Group was slightly more expensive with their salesman more experienced and explaining things in more detail.This was probably the only difference The installers were really good - working all day in light rain. Thank you for your help in this - we only got connected to the grid about ten days ago so will need to be a bit patient for end of September.Thanks again. David Show additional information
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Installed today - June 10, so all still very new! However everyone associated with Mark Group from Michael in sales to Harry and his installation team - they were all very helpful and very professional! Let's hope it delivers everything as promised!! Show additional information
Still waiting for Energex to install the new meters. Everything else rates very highly but Energex very poorly. We were particularly happy with our Mark Group rep who enlightened us greatly whereas both other reps simply wanted to sell us the biggest system they could. Show additional information
Currently in the process of having my system installed so too early to provide a full picture of my experience Show additional information
Polite and helpful salesperson. No fuss installation. so far no problems but too soon to comment on much else. Clyde Show additional information
All went fast and smooth and from wo to go we were up and running in less than a month Show additional information
I was impressed with the salesman's knowledge and how he explained it all worked. Some information I knew and some I didn't. Generally I thought it was all a good deal. They were slightly more expensive than others, and I even looked at ones not suggested by Finn Peacock, but the price difference was only marginal. I investigated the systems offered by doing my own research and what the Mark Group offered was reasonably top of the line for what I could pay and so worked in well with my allotted budget. The workman came and installed it rather quickly and the workmanship was good. All people I spoke to were professional and courteous and one thing I require when making a substantial purchase is that the seller respects that money is hard to come by and that spending such a large amount (by my standards!) can be fraught with worry if I'm doing the right thing or going with the right company. All in all, I was pleased with the service and felt comfortable that I went with the right company. Thank You to Finn Peacock for making this site up as I was struggling a little with the idea of purchasing solar but his assistance made it so much easier. Show additional information
A very complex investigation is required - from prices , solar panel types , inverter models etc. This took me 3 months of solid dedication to come to an informed decision - I have become some what of a solar expert ?? I would not recommend buying through a cheap solar company - evidence has shown me that U really do get what U pay for with solar systems. Show additional information
BrightEarth electrical were contracted for the installation. They were super professional and very efficient. We're also happy to discuss and respond appropriately to all of my queries. Show additional information
Mark Group contractor was very professional with the install. The other two companies I received quotes from were also very professional and in the end it was a comment from Finn regarding the performance of one of the panels available which helped my decision to choose Mark Group. Unfortunately it must be close to five weeks and I am still waiting for Origin to install the digital meter in order for the proper use of the solar system. The companies suggested by Finn were top tier contractors. Thanks Finn. Show additional information
Was given incorrect / incomplete information about availability and cost of "off peak" electricity to my property Installed 16/3/16 no grid connection until 26/5/16 - not happy about that Head Office / salesman / installer have all failed to respond to email questions posed by me at different times On occasions when I have rung Head Office, you are not even put in a queue if no one is available. Show additional information
The salesperson was very helpful and was able to answer all our questions - even hard ones! The installation was difficult because of the way our power is set up (rural property) and that resulted in the installation not being as smooth as it should have been. The admin staff were helpful but a bit slack getting back to us or fixing up the problems which cropped up. However eventually most things were ironed out - just took a lot longer than it should. We look forward to seeing the difference on the power bill. We were told more than once that we'd made the right choice with our supplier and it certainly was better than one of the other suppliers quotes who thought that we would be happy with a 3.8kW system (for the same price) when we'd asked for a 6kW one! Show additional information
Thanks to Finn I've been able to get: a small system I could afford on the pension; with a good company whom I trust; and a local sales person who was great and sincere; and an installer who is also local and professional. Show additional information
I purchased 2 systems of about equal value. 1 at me house Townsville and one for my daughter at the farm Eltham NSW. This one has not yet been completed. Show additional information
After being promptly provided with quotes I contracted Mark Group. I believe work was of good quality but customer service was lacking. A Solar Analytics was included by the salesman. When the main solar panel system was installed in October I kept pursuing the salesman for the Solar Analytics. I finally gave up, called Mark Group to find the salesman no longer worked there, no-one had informed me, and that I needed a new switch board (no-one had told me that either) before the Analytics could be installed. This was just before Christmas and I couldn't find an installer until late January to replace the switchboard. Then I kept chasing Mark Group for the Solar Analytics to go in. This took 6 more weeks of phone calls and promises. Finally, from getting quotes in September, we are finally up and running mid-March. The system appears to be performing well. Show additional information
Had some difficulty receiving the paperwork weeks after paying. The accounts person wanted payment the day of installation. We explained we will pay the next day but he tried to get us to pay by credit card ( even though he knew there will be a 1.9% surcharge ). Show additional information
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We did experience some electrical issues when the installers put the system in as our home security system and the electrical circuit in my shed was somehow shorted out on the day of the install. No resolution yet other than installer saying we should have turned off any delicate elec appliances when we contacted them about the issues. We then had security company come and look into the fault and they said it was something the installers did, but neither party are willing to accept responsibility. Show additional information
It was a great negotiation with the company Show additional information
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The sales person was well spoken and not pushy. Most importantly he treated my 7 year old son in the same way he treated me and my wife, answering every one of his child minded questions without hesitation or sarcasm and answering them as if I had asked them myself. Show additional information
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My Experience with all parties concerned with solar installation was excellent with the exception of Ergon. They made my installation zero export and I feel that if I buy from them what they provide then they should buy from me what I provide. Being a pensioner I saw export as a saving for me, which would help offset some of the prices rises elsewhere which we have to cope with. Show additional information
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The salesperson explained the system to me in terms I could understand and answered any questions I had. Mark Group also offered a special deal with Diamond Energy that I will follow up once I am connected to the grid. Show additional information
Great........Average..........Poor!! Sales was great, very helpful and ready to answer your concerns. Once they have your business its a series of emails explaining the process, but no personal touch to guide you, just another customer in line. My install was not great. First, they scheduled me in the afternoon for a double story house - expecting me to let the installer intrude on my evening. I also requested that conduits from one level to another be placed to one side of the wall, so its not easily seen. but that was ignored and it was placed right in the middle where is was obvious. I dealt with the installer directly (after the install manager forwarded my complaint to them) it will cost me an extra $200 to get the conduit re-route. Advise: don't pay in full up-front and talk to the installer before they proceed with work. AND CONSIDER ANOTHER COMPANY. Show additional information
If you are looking at purchasing a solar system, please also take into consideration after sales service of the supplier. It has been over 1 month since my inverter died, I have called Mark Group and left message after message for someone to contact me regarding this matter. No one has bothered to return my calls. I contacted SolarMax in Germany and got a response within a few hours. Turns out my inverted needs to be replaced. No wonder Mark Group wont return my calls, it appears they don't want to honour the warranty. I'm $10,000 out of pocket, needless to say my experience has not been a good one. Please, before you commit to anything, research everything. Show additional information
Seems they are too busy to handle my quires and follow up the installation faults (early December). Anyway, everything has been fixed and the solar syatem works very well. Show additional information
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Filling out the Solar Quotes survey was very helpful. Having a couple of companies contact us gave us information to compare and work with. We could do some homework. We found Paul Jacox from Mark Group a friendly and professional salesman. He wasn't pushy at all, explained the details of the system and its suitability to us well, and was happy to come to our remote location to consult and ultimately get a good deal for us. The installers were efficient, professional and worked hard in appalling heat the day they installed the system. Now we just have to wait for the energy company to connect us. That wont be until early January which will be 6 weeks since instalment. So far we don't know how effectively the system works but have high hopes for its suitability and long term economical and environmental benefit. Show additional information
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Mark Group seemed a bit thin on staff in Victoria and a little hard to contact locally and there was bit of glitch in scheduling the CEC Show additional information
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Installation of system including panels and inverter completed on 3rd December 2015. Inverter at installation date found not to function. Required service technician to establish cause of problem. Had to wait till Saturday 12th Dec for service check. Took some time to establish fault. Fault apparently due to grid voltage being high at 256 volt rather than required voltage at 240 volts. Inverter does not function at the higher voltage. Need to upgrade inverter to Queensland standard which operates at higher voltage. Could not access inverter code to make necessary changes to inverter . Hopefully will obtain code from Fronius on Monday 14th Dec. If so not sure when technician will be able to make changes to inverter. Indicated that it will not happen before Christmas and may have to wait till middle of January 2016. Very disappointed with this service approach as system has been fully paid for. Show additional information
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it didnt take as long as i thought it would everything was ahead of the projected timetable well done Show additional information
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It has been 3 weeks since instillation and the system is not working yet!!! apparently due to and Energex high voltage issue. So I have selected "average" above until the system is operational (hopefully before my next power bill!!!!). When it is operational I will do this survey again and hopefully my remarks will be better. Show additional information
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The salesperson was extremely knowledgeable, helpful and friendly. I had completed considerable research and the information he supplied confirmed what I had discovered. There were no outrageous claims of efficiency etc. Very happy with the job and the Company. Show additional information