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Red Giant Solar Reviews

Based on 42 reviews

  • 5 star 30
  • 4 star 12
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.78
  • System Quality
    4.80
  • Customer Service
    4.93
  • Installation
    4.88

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About Red Giant Solar, Solar Installers

In one simple word, Innovators. We’re always thinking outside the box, creating new ways to make solar viable and take your dollar that one step further. Red Giant Solar was established by a team of Solar experts with many years of experience in the industry, hoping to deliver ethical advice and Solar solutions to everyday Australian families and businesses. We aim to solve two problems at once; climate change and your electricity bills. Red Giant Solar is 100% Australian owned, with a team that will educate and inform you prior to tailoring the right solar system for your needs, and have a 24 hour support line to help you care for it in the future.

Red Giant Solar Solar Reviews

The service was great from the first enquiry through to the end and the job couldn’t have gone smoother. The whole process took only about 3 weeks all up. Thanks in particular to Dave for all his efforts, and taking the time and care to accommodate our specific needs. We have an older almost heritage era house, and they went to great trouble to help us install the panels so they look as discreet as possible from the street. I thought that the reviews on this site were too good to believe, but these guys lived up to it and here I am giving them a great score. Totally hassle free. Show additional information
Dave from Red Giant was fantastic. Kept us informed throughout the whole process up to installation. And the team who installed our system were also very good.
Only downside (which is not RGS fault) is the wait for the system to be inspected.
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We had a difficult roof install. CSR Monier Nullabor Slate flat Terracotta tiles are installed. The first team could do the job as they didn't have the right clips and were not comfortable installing due to the roof type.
The gun installers came out and got the job done-- as predicted and informed of they did break about 20 odd tiles. No problem we had spares. Kept me informed throughout the day and discussed the option of dropping some panels due to to the aspect and shading issues.
The install was really neat and professional. No ugly conduits on outside walls and all that. Couldn't be happier.
Great solar production on the first full installed day. Then the weather turned crap and the rain started. To my absolute delight not a drop of water in the roof anywhere-- Happy with that resuult.
All in all recommend Red Giant Solar for a solar install anytime.
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We are waiting for Origin to install a meter. They have advised today it will be in the next 30 days so we could not answer the first 2 questions. A tile was broken this apparently does happen. I hope that has been replaced. They assured me it has. Show additional information
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The team was very attentive when our design requirements were shared. They offered advice around ways to optimise this design so that aesthetics and practicality were balanced and I am very happy with the final design. Red Giant’s customer focus and deep and wide expertise in their field influences me my decision to go with them.

Red Giant did not compromise on equipment quality and were very careful when installing - I was there the whole time. The staff were courteous and pleasant to deal with and they completed the install efficiently. No rubbish or waste was left behind.

The installer took his time to show me how to operate the system and the warranties were sent through soon after the install was completed (electronically).

I am looking forward to having our batteries installed in the near future and Red Giant has provided preliminary advice about ways to implement. I look forward to reaching out to them again soon!
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Red Giant Solar have been really great to deal with. I'm very happy with the quality of service and the integrity of how they treated me as a customer. Baker Taleb was fantastic from the minute I called him right through to the end of the job. I had spoken to numerous other companies and hadn't felt comfortable that they were 100% honest, but after speaking with Baker I was ready to go ahead with Red Giant Solar.

I found Red Giant Solar to be honest, upfront about everything, responsive to any queries I had and always had a straight forward answer. I also appreciated that there was no need to chase them about anything, they always got back to me when they said they would.

When it was time to install the panels, due to availability, the ones I was quoted were upgraded to higher output panels (same system output) with no additional charge. The installation went smoothly.

I would definitely recommend Red Giant Solar.
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Baker was very helpful and honest in our discussions and negotiations. We received a very good price (albeit not quite the cheapest) for a quality system.
The installation team also did a really nice job installing the system. It only took about 3 or 4 hours, and they cleaned up perfectly.
My only issue came with a ridiculous 4 week delay for Energy Australia to install the solar net meter after being advised by Red Giant (Not RG's fault).
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Keep up the quality of work you provide and the professionalism of those who are installing the panels and those who are in the office dealing with the inquiries of potential customers. If you do that you will have a good and have the best reputation amongst all the solar company’s that are around. Show additional information
Baker was very clear with explaning all of the products in his range. Very professional, and honest from our very first phone call. Excellent communication, Baker took time to explain the difference in inverters and panels. He left no stone unturned, and was clear with explaining in layman’s terms, to offer us the best combination for our home. After install he rung and made sure we were happy with the install team and if we had any concerns, don’t hesitate to call him. We would highly recommend Red Giant Show additional information
We spent some time evaluating quotes from multiple providers, and Baker at Red Giant Solar impressed me from the beginning with his knowledge, willingness to offer a competitive price and openess on what system would provide best value for us even if it meant we’d be spending less. Once we decided to use the company the process was painless and the installation done efficiently, using Baker’s own team rather than sub-contractors, which was an important factor to us. Show additional information
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From the very beginning it was a 5-star experience with Baker and his team at Red Giant. Baker came out to our site the day after I first made contact and was extremely knowledgable about the products and options. Red Giant offered competitive pricing on top-of-the-line hardware and was able to advise us well on the best system for our company, taking all the government regulations and system efficiencies into account. Most impressively though the system installation took place in just two weeks from placing our deposit and the team were able to complete a beautiful install of a 28.5kW system in just one day! Extremely professional. Show additional information
It was a pleasure dealing with Baker and his team of installers.
Our system was up and running within 8 days of paying our deposit.
Rami the electrician did a fast, neat and proffessional install with the help of his well trained team.
We are very happy with our system as are our neighbours who also used Red Planet Solar for their installation at the same time.
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Could not be happier with the system and the service from Red Giant Solar.The system was installed ahead of schedule and the installers did a very professional job. Show additional information
We went with Red Giant after hearing about their prompt service. Everything was great from first point of contact, installation was neat and professional. We went with the LG panels as recommended by them and although they were a little more expensive than other quotes we received, it was certainly worth it. Will happily recommend to friends. Show additional information
Fantastic team at Red Giant Solar. Great products and excellent service. Show additional information
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Excellent work and good to do business with, look forward to getting a battery off Red Giant Solar in future. All work was punctual and communication was professional. Show additional information
They were very informative and upfront with options and getting the most from the system. They offered a quick start the work after giving the approval. The installation was well supervised and completed on the day decided. We had some problems with the old tile roof and brittle tiles, but the workers kept me informed and repaired/replaced with spares as they went. Other roof issues that were discovered were highlighted for later roofer repair. Prior to the PV installation we had the Meter Box upgraded which was also organised by Red Giant. The overall experience has been very good, particularly with Baker, who has been informative, helpful and not pushy. Show additional information
I always try to consider the value of something over the cost, from my first phone conversation with Baker from Red Giant Solar I had high hopes. I personally value honesty which is a rare trait for a salesperson in any industry but Baker put my mind to ease, happily answering any question I had even with regards on the best way to approach the Energy Retailers to get the best possible return for our Solar investment.

The other credit I want to give is that, once we confirmed the order, the customer service remained at a high level, still maintaining contact and providing updates on the status of our order and Expected times of delivery and installation.

There were a couple of small incidents when it came to the actual installation, a dropped power tool off the roof (theirs, not mine) and a bent gutter where they used a ladder to gain access to the roof itself to install the panels (easy fix). Given my experience with other tradies, this was a minor inconvenience and other than those issues the installation team were, efficient and thorough, I moved where I wanted the inverted installed a couple of times (before any drilling) and they were more than happy to comply with my indecisiveness.

All in all, very happy with all aspects of my dealings with Red Giant Solar and I do fully expect to return to Baker and the team when I am in the market for a battery for my solar system.
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Baker and his team were very professional in all of their dealings with us. Time was taken to answer all of our questions and to have us informed about all of the technicalities or possible issues. We never had any concerns because Baker was always quick to return calls and make sure that we were comfortable with the way we were going. I would highly recommend Red Giant to anyone who is looking at getting solar panels. Show additional information
We realised we were paying far too much on our electricity bills for our business. We heard about Red Giant Solar from our friends who had a large system installed on their factory. Their business model is absolutely perfect, the entire team are very knowledgeable and honest in their advice.

Their manager Baker was fantastic, he came out to inspect the job throughout the day and ensured it was installed to perfection. We look forward to saving money through solar and will certainly recommend Red Giant to others!
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The customer service with Red Giant Solar was excellent. They kept us informed and up to date with the process. The sales rep sized a system that was within our budget while still using good quality components.

The process of organising the system was quick from the moment we ordered the installation.

On the day the system was installed, the crew were fast, friendly and professional.

I will happily recommend them.
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Baker was great to speak with from the start. He took time to explain things to me, and also to help me understand the differences between the the ranges of product combinations being offered. Any time I had a question through the pre-sales and post-installation process, Baker helped me through, and nothing was a problem. Thanks for the great installation and service! Show additional information
Excellent communication and post sales service! Would definitely recommend Red Giant to friends! Show additional information
Baker was pleasant to deal with and very prompt in responding to queries and keeping me informed of progress in the installation process. The installation team was professional and consulted with us on where to place the inverter and the panels prior to installation. The only negative feedback I have is on the Zever Inverter Cloud technology (which allows you to monitor your energy production remotely) - the user interface is not user friendly and I have not been able to log in to the Iphone App itself after creating an online account. Hopefully this will be ironed out in subsequent iterations of the software, as it would be a good tool otherwise. Show additional information
30kw system the way a asked for it to be done... couldn’t be more happy with complete service from red giant solar Show additional information
Impossible to fault. From the first conversation it was clear Baker knew his stuff. I had confidence in his recommendations as they married up with my research as well. Other companies I felt didn’t give anywhere near as honest feedback in comparing products, they tended to push their brands and dismiss others. Baker was upfront about each brand and option so I felt I was getting all the information I needed to make the right decision. The pricing also helped (they were extremely competitive) and I liked the detailed quote as opposed to the lump sum others would only provide. Show additional information
Red Giant supplied what we think will be a first rate system in a timely and efficient manner. The salesperson and the installers were very polite and easy to communicate with. Show additional information
Good workmanship and they were very honest and trustworthy which mattered most to us. We are very happy! Show additional information
Solar expansion - company did understand my special requirements and accommodated me perfectly.
They demonstrated superior technical knowledge and advised regarding current compliance and regulations.
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Great company/people to deal with, friendly and professional. Highly recommended. Show additional information
Although installed system has not yet been metered by the grid supplier AGL the system appears to be working as desired. We were impressed by Baker's installation crew who completed the installation over 5/6 hours and left the job in a neat and tidy fashion.They were very polite and accommodating.Baker was quick off the mark getting the necessary approvals and has been very prompt in answering our queries.
A good team and we would be happy to recommend them to any prospective customers.
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They had the system installed less than 2 weeks after taking our deposit as promised, after sales support and communication was always prompt. Couldn't be happier as the installers did a very neat and tidy job aswell. Show additional information
Many thanks to Baker and the team at Red Giant Solar. Baker showed excellent customer service, professionalism and courtesy and answered all my questions promptly. I was reassured by all this as well as his excellent product and industry knowledge.
Our paperwork was processed smoothly and the system was installed less than 2 weeks after signing up. Installation was smooth and professional.
I highly recommend Red Giant Solar
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Red Giant Solar were great to deal with, are knowledgeable of their products and transparent with their price. We highly recommend them as a competitive and reliable company Show additional information
Installers were prompt and did a good quality installation work. They were able to complete installation on time.They Supervisor was very experienced in his work.I would certainly reccomend to others for quality work. Show additional information
Very helpful from start to finish, process was smooth, I would certainly recommend them to friends. Show additional information
My situation was somewhat complicated by the fact that I had an old much smaller system with panels still working but inverter...not. Plus whatever was done I needed it done quite quickly as I was departing for overseas in a few weeks and we had Xmas and N.Y intervening.
I had a sensible conversation with Red Giant discussing pro's and cons, they quoted a price and committed to finish the work by my deadline. I checked the price and it was competitive and on that basis proceeded. They came, they fitted and they left, the units are producing 5kW, I am happy.
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