Red Giant Solar Reviews
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About
In one simple word, Innovators. We’re always thinking outside the box, creating new ways to make solar viable and take your dollar that one step further. Red Giant Solar was established by a team of Solar experts with many years of experience in the industry, hoping to deliver ethical advice and Solar solutions to everyday Australian families and businesses. We aim to solve two problems at once; climate change and your electricity bills. Red Giant Solar is 100% Australian owned, with a team that will educate and inform you prior to tailoring the right solar system for your needs, and have a 24 hour support line to help you care for it in the future.
Panel brands currently installed
- CSUN
- Canadian Solar
- JA Solar
- Jinko Solar (1)
- LG (3)
- LONGi Solar (1)
- Qcells (1)
- SunPower
- Tindo Solar
- Trina (4)
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
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Red Giant Solar Reviews (75)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 42
- 4 star 29
- 3 star 2
- 2 star 2
- 1 star 0
25 March 2021
19 November 2020
Great installation
The whole process was flawless and very efficient . I was highly recommended to Red Giant solar and received a strong solar panel system and a premium SMA Inverter. The only thing I can fault is the customer service in relation to the grid connection and the Smart meter which I am still waiting for after 3 months. I was told usually takes about 8 weeks. I have tried a number of times to contact them, left emails and have not received any reply or satisfaction whatsoever. No one answers the phone. Please Red Giant, it would be very much appreciated if someone could let me know what is going on. No customer service is available to talk ???17 October 2020
Disappointed
Disappointed, very poor communication after installation, it took 3 months to obtain required certificates, then when Red Energy came to install the Smart meter, they were unable to install, due to lack of space in the meter box, duh! Where is the professional planning from Red Giant, the connection to the grid was part of the contract, so where do I go from here?? I paid for installation on the day of completion, maybe this was a big mistake, maybe other customers should be aware of this flaw in their system, there doesn't seem to be any quality assurance system in operation.Very frustrating and time consuming.
Very Disappointed with them.
Chris.
15 October 2020
Unmet Expectations
The quotation process was simple and informative. We ran into trouble as soon as installation was done. We constantly called the company and were promised follow up and reply calls. A smart metre was not installed. We were not shown how to use a website to monitor our usage and feel stranded, anxious and concerned. We canât even tell if solar is being credited to us. All I want is what they promised.04 August 2020
Honest and Ethical Solar Installer
I was referred to this company by my very good friend who had them install his Solar a couple of years ago. The quoting process was excellent. I had a million questions and Jason Ruck was so lovely to deal with. He answered all my questions, was extremely knowledgable and most importantly has a super calm demeanour. I felt very safe going with Red Giant Solar.The installation was very solid, clean and looks fantastic. All the conduits are super tidy, everything is sealed with sylicon and most importantly everything looks symetrical around the inverter.
The biggest issue I had was the communications during the install process, and things not going to how I was initially informed. This left me feeling anxious. Subsequently Jason and Baker worked quickly to address my concerns and sheduling issues and apologised. Better communications on how they keep the customer informed during the install phase is required.
The customer service post install is fantastic, and Jason has helped me with data to configure my SunnyBoy inverter.
I am super pleased with my Solar install, and I feel this local company can be trusted in case of any future warranty issues. It's important we support good local businesses.
From quote to install the whole process took approximately just under 4 weeks.
Overall extremely happy.
08 June 2020
Super fast and super punctual
I got a quote on 12th November, installation happened on 4th December and inspected on 7th December. I expected this timeline to be much longer, but these guys were prompt and punctual. Itâs 1.5 years now since installation, and I havenât paid a $ in electricity charges on our 6.6kw fronius + Longi mono panels.Panel rating: 5/5
Inverter rating: 5/5
06 June 2020
Competitively priced
Quotes from the company were punctual and competitive as we requested quotes on several different panels and inverters.Some confusion then came in regards to what we ordered and what the final price would be.
The Installation guys were punctual and efficient, but unfortunately the inverter was unable to be installed on the same day. I then had to follow up with our salesman on several occasions to when our inverter would be installed and obtain a revised invoice, which was finalised 12 days later.
11 March 2020
Great Effort
Got mine and my neighbours done, very neat work. Boys were great and very helpful.Panel rating: 5/5
Inverter rating: 5/5
09 March 2020
Fantastic installer
They were polite and punctual with a quick response and nice communication.10 February 2020
Good Supplier and excellent installer.
Red Giant Solar was helpful and was easy to deal with. They explained and answered all questions I had which made it an easy decision for me to go with them. Excellent and happy with everything.Installation was done superbly and you can tell even from the ground that the panel array was done professionally.
Installer even asked me where to install the inverter and suggested the garage and gave reason as to why.
Reason to give 4 star is because I needed to call for a follow up after the contract was signed which they happily answered and explain. Would just get better from here. Thanks for the service and install boys.
09 February 2020
Professional service
The sales/quoting process went smoothly and transparently - no âhave we got a deal just for youâ if you sign up today!Installation went off O.K, except for some hiccups with supply and installation of the inverter - communication from the installer could have been better, particularly with respect to âno showâ at scheduled times.
Red Giant Solar looked after grid connection and meter upgrades - a splendid turn-key operation!
31 January 2020
Great company!
Baker was fantastic to deal with, he provided an unbeatable quote with quality inverter and panels. The installation was quite good also on a very hot day... I would just suggest a little more care was taken with the panels throughout installation, as they were stored in dirt on my property, and rested against rocks and were quite dirty once installed. Hopefully none of these panels were damaged in anyway.Panel rating: 4/5
Inverter rating: 4/5
05 November 2019
Best Solar Installer. HIGHLY RECOMMEND RED GIANT SOLAR!!
Amazing services by Red Giant solar. Prompt and very competitive pricing. Installation was perfect! Provided step by step guide to use of solar along with using appliances. Cannot fault Reg Giant Solar at all, Baker was incredibly helpful from initial inspection all the way too completion. Thanks again guysPanel rating: 5/5
Inverter rating: 5/5
15 October 2019
Baker and Mohamed were great.
The quoting process was simple and the installer was polite, tidy and punctual. They also helped with connection to the grid after the installation.Panel rating: 4/5
Inverter rating: 4/5
10 October 2019
Excellent support. Very professional installation
Baker was great from the start to finish and is very knowledgeable.Installation was very quick and tidy, no problems experienced and they turned up on time.
I've asked post installation questions and they get answered professionally and timely. I would recommend Red Giant.
I gave four stars for the Growatt invertor. Its working as expected but the app is a little clunky in my opinion, but it is working as expected and performing very well.
Inverter rating: 3/5
09 October 2019
Solar made simple.
Professional from the start. Sales team provide more than enough details from the beginning.Installers were polite and professional in their work. Cleaned up after themselves. A pleasure to deal with.
Panel rating: 5/5
Inverter rating: 5/5
04 October 2019
Red Giant know what they are doing.
To be candid, I found the solar process frustrating. I met with four or five representatives from good companies. They all seemed like nice guys. I guess that is the trick in their game. The information was inconsistent and did not match up with the research I did. I went to Baker Taleb with the best quote and he beat it. He also did not BS me and kept me informed. The installers were excellent and did a great job. I was worried about using someone from Sydney as we live in Newcastle but our support has been great. Well done Baker and your team.Panel rating: 5/5
Inverter rating: 5/5
30 September 2019
Great listening to the consummer's needs, perfect installation
Red Giant was the first one to reply to my demand for a solar system (6.6kW).I was in contact with Baker, who took the time to answer all my questions.
I compared the quote with other installers' quotes, Red Giant was the most competitive.
On the day of the installation, everything went almost perfectly.
I am very happy with the price and the installation, and will certainly recontact Red Giant for the batteries later on.
Panel rating: 5/5
Inverter rating: 5/5
24 September 2019
Brilliant Sales, Customer Service & Installation team - pleasure to deal with!
I was researching the solar panels market and getting lots of quotes from very pushy sellers. What immediately impressed me with Red Giant Solar was that they were very neutral and honest in describing their products. They are an incredibly professional team. It was a very smooth sailing - from getting a quote, through the panel installation (very polite technicians) to the excellent after sale service. They were very quick in getting back to me with whatever questions I had. Highly recommended!!!Panel rating: 5/5
Inverter rating: 5/5
23 September 2019
Quality workmanship, honest workers and great customer service
The team were great, we needed the system roughed in while building, and were updated throughout the process. After sales, support to connect the system to the grid was also prompt.Panel rating: 5/5
Inverter rating: 5/5
14 June 2019
Red Giant Solar Are Great
I did a lot of research on solar and a handful of quotes and Red Giant was what my brother used so I gave them a call to discuss the possibilities and received a quote within minutes. They were quite a bit cheaper than the other quotes and their reviews were good. Over the coarse of the last 7 days we communicated and worked out the details. The system is now installed and generating power to the grid. 7 days from first contact to install is outstanding. My situation was a bit difficult initially with my nw facing roof shaded till 1.30 pm and my other facing sw so we installed the array on my garage that gets full sun all day. The instal team were great with no sign of any mess or debris left on site. Iâm very happy especially watching my meter wheel rotate backwards till my energy retailer installs my import/ export meter. Great work Red Giant Solar.04 May 2019
21 February 2019
11 February 2019
05 February 2019
21 January 2019
10 January 2019
31 December 2018
Thanks
Jim
29 December 2018
21 December 2018
20 December 2018
10 December 2018
05 December 2018
03 December 2018
Only downside (which is not RGS fault) is the wait for the system to be inspected.
28 November 2018
The gun installers came out and got the job done-- as predicted and informed of they did break about 20 odd tiles. No problem we had spares. Kept me informed throughout the day and discussed the option of dropping some panels due to to the aspect and shading issues.
The install was really neat and professional. No ugly conduits on outside walls and all that. Couldn't be happier.
Great solar production on the first full installed day. Then the weather turned crap and the rain started. To my absolute delight not a drop of water in the roof anywhere-- Happy with that resuult.
All in all recommend Red Giant Solar for a solar install anytime.
14 November 2018
12 November 2018
01 November 2018
22 September 2018
Red Giant did not compromise on equipment quality and were very careful when installing - I was there the whole time. The staff were courteous and pleasant to deal with and they completed the install efficiently. No rubbish or waste was left behind.
The installer took his time to show me how to operate the system and the warranties were sent through soon after the install was completed (electronically).
I am looking forward to having our batteries installed in the near future and Red Giant has provided preliminary advice about ways to implement. I look forward to reaching out to them again soon!
17 September 2018
I found Red Giant Solar to be honest, upfront about everything, responsive to any queries I had and always had a straight forward answer. I also appreciated that there was no need to chase them about anything, they always got back to me when they said they would.
When it was time to install the panels, due to availability, the ones I was quoted were upgraded to higher output panels (same system output) with no additional charge. The installation went smoothly.
I would definitely recommend Red Giant Solar.
23 August 2018
13 August 2018
The installation team also did a really nice job installing the system. It only took about 3 or 4 hours, and they cleaned up perfectly.
My only issue came with a ridiculous 4 week delay for Energy Australia to install the solar net meter after being advised by Red Giant (Not RG's fault).
04 August 2018
24 July 2018
21 July 2018
21 July 2018
20 July 2018
14 June 2018
Our system was up and running within 8 days of paying our deposit.
Rami the electrician did a fast, neat and proffessional install with the help of his well trained team.
We are very happy with our system as are our neighbours who also used Red Planet Solar for their installation at the same time.
04 June 2018
20 May 2018
No Customer Service Once Installed
The customer service from these guys at the start was great and the installation process was very efficient. I was kept informed of what was happening , and they were very accommodating when I had to move dates.Once the installation was done, it was like I didn`t exist . I actually thought that the company may have shut down.
I called the tradesman who installed my system to ask if the company had gone bust, and he advised that he had completed work for them the day before.
These guys didn`t even pick up the phone once, or respond to my emails at all, when I just wanted to ask some simple questions. I rang several times and my calls were unanswered. The customer service wasn`t terrible, it was actually non existent and this is really poor. Fortunately I have had no issues with my system, but I would hate to think what would have happened if there were any issues, I would have been stuck with no help at all.
Just be wary of the risk you run in going with these guys if something goes wrong. I have noticed similar feedback from others around the same point.
Panel rating: 5/5
Inverter rating: 5/5