Solaray Energy Pty Ltd Reviews

Based on 514 ratings Aus Ranking

  • 5 star 87
  • 4 star 334
  • 3 star 81
  • 2 star 10
  • 1 star 2

Average Customer Review

  • Value
    4.11
  • System Quality
    4.40
  • Customer Service
    4.23
  • Installation
    4.38

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About Solaray Energy Pty Ltd, Solar Installers

Solaray Energy Pty Ltd
Platinum Partner
Solaray Energy Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 80 103 836 497  ABN active since 01 Apr 2003 | Solaray Energy Pty Ltd
verified
ACN: 103 836 497  ACN active since 24 Feb 2003 | Solaray Energy Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 244921C  Solaray Energy Pty Ltd 
verified

Reviewers report paying: $4,500 - $10,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solaray Energy Pty Ltd is one of the leaders in the renewable energy market and has a proven track record when it comes to providing households with energy reduction solutions. It prides itself on offering a reliable, honest and trustworthy service that follows the strictest professional standards.

Customers can expect high quality products at competitive prices - the company is a member of the Clean Energy Council.

Customers who sign up with Solaray Energy Pty Ltd can be assured that all the necessary paperwork will be taken care of to ensure they receive all the government rebates and incentives they are entitled to.

Solaray Energy Pty Ltd Solar Reviews

Positive experience from start to finish

The experience with Solaray was positive from the beginning. The initial quoting process was detailed and the company representative was open to as many questions as I had. Once I decided to go with Solaray I was appointed a specific person that managed the process up until the install. They kept me up to date on all requirements and showed flexibility with the install date. The installation itself was seamless. The team were professional and courteous. On the day of install we had some issues with connecting the inverter to the online portal. The issues were explained and the issue was resolved within 2 business days. Post install any question that I had was answered promptly by the team. I feel well supported by Solaray and would recommend their business. Show additional information

Operating well.

Needed a tweak with Enphase Enlighten to get the reporting of consumption correct. Exporting during sunny days. Looking forward to getting the battery. Battery will save some $ but importantly will act as backup. Solaray very professional.
All good 1 month in.
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Beware the hidden costs

Most things about the quoting and planning stage of my install were quite good. The sales and support team knew their stuff. It’s the installation that left a sour taste. I picked Solaray to install my system because they were members of all the industry organisations.

The Solaray installers left wiring refuse in the gutters and broke many ( > 15) tiles. There are still tiles cemented below ridges and hips, not replaced, but just siliconed. I wanted Solaray to fix these broken tiles at their expense but that hasn’t happened. It’s a ONE year old roof, which after the solar panels were installed, was rechecked, including laboratory testing of tiles and was confirmed to meet Australian standards.

My advice would be to have plenty of tiles spare on the day so the installers can replace them for you. Maybe be prepared to clean the gutters yourself of all the copper wiring leftovers.
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Great Job

Good clean installation with no problems. Staff efficient and helpful. Office staff very helpful and attentive as was the sales representative. Show additional information

Great experience through quote to install

Solaray quoted well, but were not quite as competitive as I had wanted, so over a few days we moved around on price until I was happy to go ahead with them.
Installation was carried out well, and the lead installer did a good job of keeping me informed. The electrical box was well placed.
The arrangements for the installation were very good, and I was kept well informed by the friendly team. On completion of the job they also triggered the replacement of the meter.
All in all, so far, I'm very happy I picked Solaray. (And I also chose them due to two very good recommendations from friends.)
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Poor customer service

I went with their quote in November, partly because they said they could install before Christmas. Never heard anything again. I rang the week before Christmas and they said they had to do some thinking about access. i emailed then on Jan25th and their reply was that they decided not to do the job and would refund my deposit. Show additional information

Professional customer service

Each and every staff member from Solaray was helpful, knowledgeable and a pleasure to deal with. Highly recommend! Show additional information

Everything went smoothly and as expected.

My only hesitation prior to the installation was that solaray use contractors but I’m happy to say that the ones they sent were very experienced so I had no problems. I think though that if they had not been in business for a long time I probably would not have gone with them.
Having said that I can recommend them specially if you’re after an Enphase system.
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Quality from Start to Finish

The coordination was excellent (allowed me to have a tiler on board on the day to replace roof tiles) plus the quality of he work was excellent - much neater than my original system. Show additional information

Very happy customer

Extremely helpful answering all my questions before and after install. I kept calling as I thought of more questions, but nothing was a problem for them. Very impressed with their professionalism and thoroughness.
Install was very professional and polite.
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Great service from start to finish. Good range of products to create a package tailored to suit your budget and needs. Installation was professionally done within half a day by a friendly and helpful

Sales process was informative, friendly and tailored to our needs and budget.

Installation was completed by 3 friendly and knowledgeable installers within half a day.

The team followed up every step of the way from coordinating the installation to fielding calls about my questions and connecting the inverter to the online monitoring system.
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system install

Solaray Energy was extremely helpful no hesitation to answer all my questions big or small the installer was right on the money they did a outstanding job I have zero completes very happy THANKS solar quotes Show additional information

Excellent job

The quoting process was difficult - lots of conflicting advice. Settled on Enphase and Trina panels.
The Solaray guys were very patient - I requested prices many options before settling on one. The quotes and service from other suppliers were all good too.
Customer service was ecellent - ALSO got it done very quickly which was a concern with COVID - 19 impacting on things
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Excited customer

Great supplier, kept to quote, installed on time and very transparent with information and reasoning Show additional information

Great customer service and excellent install

Everything went very well. Very smooth process with no issues at all Show additional information

Easy to deal with, competitive pricing.

Easy quoting, no hard sell.
Installation had to be rescheduled because of weather but all communicated and managed well.
Excellent customer service and reponsiveness
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Solar Ray experience.

Solar Ray were very helpful from consultation to installation. The customer service was outstanding answering all my concerns. They also explained the installation process thoroughly, and organised a smart meter for me with my energy provider. The Guys who came to install the unit were polite, punctual, respectful and tidy. Show additional information

Several weeks until inspection, a few more weeks until install, but worth the wait.

Installer selection: We wanted Enphase, and we chose Solaray Pty Ltd ourselves because the Solarquotes site doesn't allow the user to specify Enphase.
Quote: Solaray only quote using satellite views. We have a complex roof, and I wanted panels on some of the smaller sections, and the satellite views weren't accurate enough, so I arranged a local gutter cleaner guy to measure our roof accurately. Solaray quoted a 5.2KW system which included panels on all our preferred roof sections. Price was at the high end because of lots of different roof sections.
Inspection: Solaray took 4 weeks before coming onsite to inspect our roof and electrical distribution boards. We were not rejected. The quote did not need to be modified.
Installation: Solaray took another 3 weeks before coming onsite to install the racks, panels and electrical enclosure.
Kit: Solaray installed a new dedicated enclosure which contained most of the "garage" gear. They added a current transformer on our Ausgrid incoming cable, and they connected their enclosure to our existing distribution board via a new cable. The cables from 2 groups of panels were daisy chained and run to the garage. The cables from the remaining 4 groups of panels were daisy chained and run to the garage.
Performance: We're generating more than we use. We have enough panels to charge an electric car, which we'll be getting as soon as cars switch from lithium ion batteries to grafene super capacitor batteries.
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Excellent - on time and quality job; customer service responsive and professional

Excellent so far. Install was neat and team were super helpful. Solar ray have been excellent and in contact with me through the whole process. Install team did a very neat and tidy job. Very happy. Show additional information

Supremely

Supremely professional, prompt, polite, they did what they said they'd do in the given time frame.
We even had our own project manager whom we are STILL contacting and getting assistance! I highly recommend Solaray and their team! Thanks heaps Finn!! And Solaray!!
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Value for money

Patrick send me the quotes then I wonder it’s a big money ,But it’s a 1 time investment like a tree and eat a fruit every quarterly, But a very big thank you to show me a good direction and get trapped? Show additional information

Great Installer

Very happy with system. Excellent customer service from quoting to installation to follow up. Show additional information

Overall good experience

Quoting process was good. I had several quotes for different combinations of panel brands and inverter types

Installation was good. No issues so far

They helped organise grid connection
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Great

Very professional , did a great job getting me the panels I wanted a a great price Show additional information

Timely installation and great support

I got quotes from many solar installers and it was truly confusing on what to go with. After reading several blogs on solarquotes, reached out for quotes from solarquotes.com which actually gave me reasonable quotes instead of fancy crap ones. Upon deciding that I will go with LG panels and LG too recommended Solaray Energy, the decision became simple. I went with LG + SMA combo. Nicholas was very friendly in discussing all quotes and signed up with Solaray. Tammy provided great assistance and apprised me of next steps. The installation guys are thorough professionals and finished job in about 6-7 hours. Trevor provided great support post installation. Only issue I had with my modem as SMA inverter doesn't support Wifi in 5GHz, only 2.4GHz is supported. I got new router from telstra which fixed it eventually. Tammy did all documentation on my behalf and I started receiving Solar credits in no time. Overall great communication, great support and highly recommended. Show additional information

Professional and informative,no hard sell

Everything was done very well and punctual.No hassles and have really helped in organising the smart solar meter replacement. Show additional information

I did my homework, got exactly what I wanted at a reasonable price

Sales/quoting was easy and efficient
Installation was punctual, tidy and efficient
Customer service is great and yes they did connect us to the grid and arranged for the smart meter installation.
No problems with any of it
I am very happy
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Very happy with system and service.

Best company I have spoken to. They know their solar products and helped me throughout whole process. Top quality LG+Enphase system. Very happy with it.
Installer arrived on time, was friendly, done installation quickly and tidied up before leaving.
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Very good to work with

The sales person was very good at providing detailed information, and they followed up regularly. They were pretty busy doing installations so it took a few weeks to lock in the installation date, but once decided it all went without a hitch. The solar array is working really well, we are very happy. Show additional information

Great to deal with

Very easy and smooth experience. Solaray had excellent community on through the entire process without overpowering sales staff. Staff were reliable when returning phone calls and onsite visits. Great prices when compared to 10 different companies. Since the install I have personally inspected the system on the roof and cannot fault the workmanship or product. Show additional information

Smooth and quick

With thanks to Solarquotes, and other websites, the system style and configuration was predetermined - Enphase system with LG panels.
Solaray were quick and efficient to provide quotes to meet a particular budget for this type of system configuration
Installers were very punctual, informative and accommodating - mounting the control module in a non standard location (inside building instead of outside).
Installer provided the correct paperwork on the install day in order for us to then work with energy retailer to change meter.
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Very pleasing outcome.

Panels installed within a couple of weeks of ordering. Very smooth installation process. Once all installed, after sales service was a bit slow in providing technical infomation on the whole system, including how to monitor etc. Show additional information

A smooth and problem free installation.

There was little difference between the suppliers who quoted. All quoted the same quality panels and inverters and price differential was quite small. Installation by Solaray went smoothly. There was no mess and the system is performing as expected. Final cost, after the rebate was $1,000/Kw.8 Show additional information

Solaray Very Excellent in Service and Installation

Solaray had an excellent service when dealing with Patrick from sales, very helpful and informative. Great response on quotes. Office staff were very helpful and extremely friendly. They were very professional. The installation team were very good, they were efficient and cleaned up at the end. Very happy with all aspects of Solaray & would highly recommend them. They were very good with grid connection, didn't need to do a thing. They were also very helpful with setting up the invertor with my wifi. Show additional information

Fabulous installation and service.

Great service from start to finish. From the Initial phone call to the system activation, totally satisfied. Show additional information

Good price on quality product and smooth installation.

I found Solaray to have the best price for excellent quality product. There team were always helpful and answer any questions i have straight away. Show additional information

Best quality system

I went with Solaray as they are authorised by LG to instal their panels. My 6.65kw system of 19 LG 350w panels installed in a reasonable time after the contract was signed.
Maddie was great in terms of communication and was quick to respond to my queries.
Installation could not be carried out on the day as the same installation contractor was assigned my neighbours job as well and the electrician was not willing to go on the roof of my double storey home!
So I took a day off from work, stayed home and was disappointed that my installation did not even commence.
It then had to be rescheduled to next week and Solaray got another contractor to install. 80% of the work was done on this occasion and the panels could not be installed due to windy conditions which I understand.
Finally, the system is now installed and I can’t wait to see it in action.
Overall a good experience except the installation delay which made me a bit nervous.
Hopefully, everything goes well from her including after sales service.
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Very happy customer

On top of the three quotes that I received through SolarQuotes I also received two additional from other companies, and Solaray were by far the easiest to deal with, least pushy, most competitive and quick to respond to questions of all five companies. The system was installed within a week of making my decision to go ahead, the installers were excellent (even re-designing the layout when they arrived to make it more aesthetically pleasing) and I'm very happy with the solar that the system is producing. Show additional information

Excellent Company To Deal With

Solaray Energy visited before installation. Everything then happened to plan with just outstanding service from office staff to installation crew.

Note and beware: We were not so happy with AGL our power provider - instead of the 15 days stated to change over our meter, it took 5 weeks!
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Very happy customer

I recieved the referral from solarquotes 12 months prior to actually going ahead with solar purchase and had initial discussions with the team from Solaray Energy which provided a quote and were more very helpful to answer any questions i had whilst learning about solar. 12 months on i went back to Solaray who provided a very competitive price and made the whole process from initial discussions to finished installation very easy. I have no issue reccomending Solaray Energy, the installation team were prompt, thorough, and cleaned up after work was finished.
Very happy with Solaray Energy.
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Acceptable and meeting expectations

We had three quotes - 2 with micro inverters and 1 with dc optimiser. The one we went with was actually the one I liked least in terms of service and friendliness - the sales person seemed a little pushy and not as helpful and friendly as the others. But I went with them because we decided to go with micro inverters, the company itself was well known, they were cec accredited and the price differential wasn’t too much. However, as the installers were contractors - despite assurances that installers would assess the tree shade and make any adjustments to layout as necessary, the installers when asked said this was something that should’ve been assessed and managed beforehand. A little disappointing there and the layout probably wasn’t optimal given the tree shade that ultimately occurred on the panels as installed. Everything else was fine - from post sales admin to install, which I guess is the more important part. System operating as expected. Show additional information

Great Installation and customer service

Sales quoting process went smoothly with Salesman being polite
The installation was great very tidy
The cistomer service was great
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Great overall service

We increased our initial quote and the company had it installed within a couple of day from acceptance of quote. Show additional information

Micro converter solar system

I have a shady roof so can’t get the best results with a string system.
I chose to go with the micro converter type solar set up which works best in my situation
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Great price & info. Attentive sales person & fast efficient installation.

Salesperson 1st rate, best quote by some way with punctual installation & assistance when required. Show additional information

SOLARAY / An Average Solar Company

SALES/QUOTING : Was ultra confused by a window of about 8 electronic signatures that suddenly over imposed the quote reading and wondering what it was pressed to find that I had accepted the quote by accident with deposit payable.
An unpleasant phone call followed.

INSTALLATION:
Seemingly poorly trained impolite rails & panels installation crew arrived on site in a big hurry to do the job.
1/ No grinding of cement tile lugs, which I was expecting. When challenged was told it won't be done.
2/ Poorly installed rails with rails not leveled or straight along lengths.
3/ 24 panels installed from van to roof boltdown in 90 mins with one being damaged requiring replacement when they were ready 2 weeks later.
4/ Mind blowing torque applied to 8mm panels fasteners , some with perceived double required torque applied. ( a few checked, but not measured )
5/ West rails installed in wrong position with fix being to offset panels on rails with big panel overhang to one side.
Panels position consultation on day was not satisfactory.
6/ ( The just OK ) Licensed electrician was good and knew their stuff concerning electrical installation, BUT failed to say after they commissioned/turned on system that 3 phase meters would be running in reverse for the 3 weeks prior to meter change ( SOLARAY did not offer to facilitate meter install or tell me about meters reversal ). Not sure what Energy Australia will do about negative meter reads when they discover less than previous EA meter readers figures.

CUSTOMER SERVICE:
Fair customer service.
In the end due to necessary calls/emails relating to problems I won't be considered to be a good client and probably not welcomed back.
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Professional Installation

From time of quote to final install Solaray were excellent. My only concern was no site visit prior install but all worked out in the end without a hitch. All questions and queries were answered and calls returned promptly. The installation was carried out within a week of paying deposit. Installation went without a hitch and installers were both efficient and courteous and explained all that was required and answered any questions we had. Solaray provided and partially completed relevant form required by our electricity provider to change Meter which was done within 3 weeks after installation. I found Solaray to be professional and courteous in our dealings and would recommend them to anyone after solar. Show additional information

Fast, easy and professional

Everything was smooth from start to finish.
We did our research and knew exactly what we wanted but all the questions about details were answered in a very timely manner.
Paid the deposit and had the system installed in a week. The installation team was punctual, courteous and efficient.
Awesome customer service.
The system runs smooth and the app is very comprehensive- it even sends reports on the performance of the system.
So far the bill dropped to more than half in a month.
Very happy customer here.
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Professional service and great quality product

I am glad with the choice to go with a top quality system and micro-inverters. The quoting process was informative and the sales team were courteous and professional. Due to the onset on Covid-19 and the difficult economic climate they offered a discount which sealed the deal. The electrician was outstanding and very helpful to explain the system and help me understand the various components (which I like to ask about). The installers left a few stray screws and wires on the roof after the install, which was a little sloppy, but within limits.
My only small concern after the job was completed, was that there is some consistent shading over one panel (out of 20) which could have been averted if the planning had been more thorough with a site visit. There was no prior site visit and this could have helped in the placement of the problem panel. This will not be an issue in summer months, just when sun is tracking lower.
I am super impressed with the data I can get at any time on my phone app regarding consumption and production and import/export from the grid. Helps me understand how we can slightly modify our behaviour with help from the sun to maximize our savings.
Overall, I am very happy with the new solar installation and would recommend the company.
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Incorrect equipment installed and not notified of power loss

Incorrect breaker installed and I lost power production for best part of a quarter and was not notified and nothing was done until I got my power bill and had to call them. Show additional information
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