Solaray Energy Pty Ltd Reviews

Based on 472 ratings Aus Ranking

  • 5 star 71
  • 4 star 314
  • 3 star 78
  • 2 star 7
  • 1 star 2

Average Customer Review

  • Value
    4.10
  • System Quality
    4.37
  • Customer Service
    4.21
  • Installation
    4.37

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About Solaray Energy Pty Ltd, Solar Installers

Solaray Energy Pty Ltd
Platinum Partner
Solaray Energy Pty Ltd is a SolarQuotes Client (what does this mean?)
ABN: 80 103 836 497  ABN active since 01 Apr 2003 | Solaray Energy Pty Ltd
verified
ACN: 103 836 497  ACN active since 24 Feb 2003 | Solaray Energy Pty Ltd
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
NSW: 244921C Solaray Energy Pty Ltd 
verified

Reviewers report paying: $7,390 - $10,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solaray Energy Pty Ltd is one of the leaders in the renewable energy market and has a proven track record when it comes to providing households with energy reduction solutions. It prides itself on offering a reliable, honest and trustworthy service that follows the strictest professional standards.

Customers can expect high quality products at competitive prices - the company is a member of the Clean Energy Council.

Customers who sign up with Solaray Energy Pty Ltd can be assured that all the necessary paperwork will be taken care of to ensure they receive all the government rebates and incentives they are entitled to.

Solaray Energy Pty Ltd Solar Reviews

Great deal, top product offering and fast installation. Long term warranty

Easy to deal with. Fast responses and reassuring
Punctual, tidy neat installation to my specifications
Answered all my questions and back office staff were very helpful through email
Quality workmanship for now with a great looking product
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Excellent job

The quoting process was difficult - lots of conflicting advice. Settled on Enphase and Trina panels.
The Solaray guys were very patient - I requested prices many options before settling on one. The quotes and service from other suppliers were all good too.
Customer service was ecellent - ALSO got it done very quickly which was a concern with COVID - 19 impacting on things
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Selected Solaray - You won't be disappointed

The team from Solaray have done a pretty good job from pre-sale to post-sale stages. Sales Rep Sam has explained clearly on the quotes and provided the comparison from other solar product brands. Service Team Rebecca has followed all details precisely and arranged the installation process very well.
The installation team leaded by Matthew has completed the job tidily and quickly with a team of 4 guys.
Started around 7am and completed the work around 12pm.
The entire solar system is up and running within 4-5 hours.
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I like charging my Ryobi tools and mower from the sun ! ..

Solaray were prompt and efficient.
Oversized and future proofed AC solar system, which will add value to the home!
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Great Installation

Right from the beginning the Solaray team have been great, other than weather prohibiting the guys to install the panels everything ran to plan. Thank you to the Solaray team Show additional information

Love my solar panels and Tesla battery

They were here 5 hours-a team of 4. The same team installed panels and battery which was very convenient.

Very efficient and professional and patient with my questions. They tidied up so you wouldn't have known they'd been!

I had done lots of work on this getting up to speed so am glad I had the courage to make the leap. I did get 3 quotes. These people gave by far the most comprehensive quote and have unfailingly been there to answer my questions. The system was fully functioning when they left. I organised the smart meter through my electricity retailer and that is due next week - they guarantee in 15 working days and this is exactly 2 weeks. It was important to me to have a quality, efficient system with good follow up mechanisms in place.
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Solaray have stood by the quality of their system, installation and software set-up and answered countless user questions for many years now. I wouldn't be surprised if I was one of their most complex user installs - 6 arrays in 4 different compass directions over 3 upgrades in 2.5 years on multiple story house! They manage the user experience very, very well and have high quality installers. The only areas for improvement I would consider are their sales folk might educate us how to economically best size PV panels to inverter sizes given there must be enough hard data now (they possibly do now) and secondly always ensure their Sales team planned solar panel placement on a roof match what their professional installer team can do; once I had an experience where my final upgrade was to install 10 new panels on two roof areas that the Sales team said was do-able but their installers said only 8 could be safely fitted. One doesn't get much back when you de-size a purchased upgrade; a 20% reduction in size of order surprised me with only a 5% reduction in quote. Apart from that - the level of service and support has been fantastic, truly excellent! Show additional information

Professional service.

process was smooth and professional from start to installation today. Show additional information

Very happy with system and service.

Best company i have spoken to. They know their solar products and helped me throughout whole process. Top quality LG+Enphase system. Very happy with it.
Installer arrived on time, was friendly, done installation quickly and tidied up before leaving.
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Reliable services

I am happy with Solaray. They gave me a good price, beautiful layout and reliable instalation. Show additional information

Very good to work with

The sales person was very good at providing detailed information, and they followed up regularly. They were pretty busy doing installations so it took a few weeks to lock in the installation date, but once decided it all went without a hitch. The solar array is working really well, we are very happy. Show additional information

Good all round supplier installation was performed quickly and on time

Well organised throughout process
Review of installation was done and no issues
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Best customer service

Excellent customer service and matched the price of another company Show additional information

Solaray LG/Enphase

Fastest to respond to the quote and install, good communications throughout Show additional information
We ended up putting in a Tesla Powerwall 2 connecting to our existing 8 year old 3.2kW panels. I did this so we could work out how many more panels were needed.

Most of the time we are 100% self sufficient and usually above 80%.

I think we need another 5kW of panels this will cover winters shorter sunshine hours and any cloudy days.

The battery has far exceeded our expectations, we set up the Tesla app to use the "cost saving" setting with the power providers price schedule entered. So far the algorithm has worked really well in managing the power flow.
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Smooth installation and excellent service

Solaray Energy was very helpful in the sales quoting stage. They installed the system on the promised date with no issues. Customer service was also great. They handled the whole process smoothly with no involvement on my side. Show additional information

A smooth and problem free installation.

There was little difference between the suppliers who quoted. All quoted the same quality panels and inverters and price differential was quite small. Installation by Solaray went smoothly. There was no mess and the system is performing as expected. Final cost, after the rebate was $1,000/Kw.8 Show additional information
System is in the process of installing. Detail provided upfront provided us with comfort to make a decision we felt capable of Show additional information

Smooth and quick

With thanks to Solarquotes, and other websites, the system style and configuration was predetermined - Enphase system with LG panels.
Solaray were quick and efficient to provide quotes to meet a particular budget for this type of system configuration
Installers were very punctual, informative and accommodating - mounting the control module in a non standard location (inside building instead of outside).
Installer provided the correct paperwork on the install day in order for us to then work with energy retailer to change meter.
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Great customer service quick installation

Quote was the cheapest for the system I wanted. They were on time and completed the installation in a timely manner. There customer service was excellent and answered any questions I had straight away. Would definitely recommend them. Show additional information

I have one inverter not working which I am having trouble getting them to come back and repair it only worked for 4 days

Al good happy with the service and installation just need them to back themselves and carry out the repair Show additional information

Great installers - punctual, polite, helpful

First company to contact me, honest in advising what I needed rather than what I thought I wanted
(all 3 companies gave excellent service with their explanations/quoting)
Install with no problems - polite helpful tidy and punctual
The grid connection was confusing, should have read all the emails though which would have helped. Still waiting for retailer to change the meter.
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Great company to deal with

Prompt and informative quote process and answered questions thoroughly.
Very straight forward installation, high s Ta bears if work and friendly team.
Customers service on point
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great installer

everything went pretty smoothly, didn't realise one of my panels weren't on the plan until they installed them but it was sorted out quickly.
very happy i used solarquotes and found this wonderful trustworthy company
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Excellent trouble free experience

It's early days in my experience with solar, however Solaray Energy were very informative and helpful in getting me through an understanding of solar and how it works, and the installation process. They returned calls promptly and were very clear with technical information. They were a great help in working with my Energy retailer to connect the panels to the grid. They were also very kind. Show additional information

Disappointing

Solaray contacted me in September. During a couple of phone calls and several emails I outlined what I was looking for in a solar system, provided my address and various details regarding my electricity usage and costs. During these discussions I raised the issue of the height of my meter panel as I had read that this can be an issue with some retailers. No further concerns were raised by Solaray.

After being provided with a couple of quotes for various system sizes and product mixes I signed off on the paperwork to purchase a system from Solaray in late October. I paid the deposit. Given that I was to be overseas during most of November the installation was organised for early December. I paid for the system in full immediately prior to the agreed installation date.

The installer arrived at the agreed time on the scheduled installation day. The installer and I discussed the installation and after answering a few questions that I had, he started preparing for the installation. After a short period of time he came to see me and said that he could not proceed with the installation as the roof pitch was too steep. He asked me if there had been any site inspection arranged prior to installation. I stated that no one had contacted me to arrange a site inspection. The installer then said he would have to contact Solaray to discuss the roof pitch issue as the only way they could install the system is with scaffolding being set up. A short while later he spoke to me again saying he was leaving site and Solaray would contact me to discuss the installation.

Later that day I received an email from Solaray stating that the roof pitch was too steep to work on safely and that they were cancelling my order and would refund my monies. I rang Solaray to discuss the issue to be told that they could not perform the installation due to the steep roof pitch. I raised the issue of scaffolding and was told that it would be too costly and would make the system uneconomical. I stated that I was angry and disappointed with Solaray and I based on my experience would not be recommending them as a solar system installer. I was asked to provide my bank account details so that my monies could be refunded.

So the upshot is that I have spent time and energy on a process which has not provided me with a solar system. In addition it is now too close to the end of the year to go through the process again to take advantage of this year's STC price.

Based on the above I cannot recommend Solaray as an installer of solar systems.
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Fantastic Service and Exceeding Expectations

Salaray sales staff were organised and provided all the information requested within agreed time frame. After receiving several quotes, Solaray discounted the install cost which secured the sale (I was already set on Solarary, It's always a good idea to ask for a better price). Quotes were provided on the same day in writing.

The third party installation team were on time, professional, and raised a layout concerns before hand as quotation was done without an onsite visit. No major changes to original design as the install team was able to adjust the layout to get all the panels on a low pitch roof (granny flat). The team tested the systems and provided a quick power production demo from the Envoy monitoring system.

The customer service provided by Solaray was fantastic. They work closely with my energy supplier, Energy Locals, and have provided them with all the details required.

I also spoke to Energy Locals to organise the meter upgrade before hand. Solaray also organised my Envoy system monitoring account via the vendor and I can monitor my power production and consumption. I'm producing more power than expected.
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Considerate and Never Pushy

Steve from Solar Ray was very considerate and answered all questions, He never pushed us to sign just tried to answer anything we had and help us out our minds at ease. Installation went well without any hitches and we were always kept informed. Show additional information

Best quality system

I went with Solaray as they are authorised by LG to instal their panels. My 6.65kw system of 19 LG 350w panels installed in a reasonable time after the contract was signed.
Maddie was great in terms of communication and was quick to respond to my queries.
Installation could not be carried out on the day as the same installation contractor was assigned my neighbours job as well and the electrician was not willing to go on the roof of my double storey home!
So I took a day off from work, stayed home and was disappointed that my installation did not even commence.
It then had to be rescheduled to next week and Solaray got another contractor to install. 80% of the work was done on this occasion and the panels could not be installed due to windy conditions which I understand.
Finally, the system is now installed and I can’t wait to see it in action.
Overall a good experience except the installation delay which made me a bit nervous.
Hopefully, everything goes well from her including after sales service.
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Solaray - Excellent Communication and Service

Solaray did a great job installing and monitoring my system. Not the cheapest, but excellent components and after sales service and installation communication was very good. On monitoring my system they discovered 4 micro-inverters that were faulty and quickly replaced them. The Enphase on line monitoring system is great and I can monitor the performance of my system at any time on line. Happy to recommend Solaray. They were easy to deal with and even made changes to the system at my request. Show additional information

Good experience

Solaray gave good technical advice about the different systems, no pressure to choose a particular brand or type of system. Great follow up support after installation. Installer was professional, quick and neat. Show additional information

Good quality

Install and service prior to install was good. They answered all my questions. They have used SS bolts and 100mm clearance brackets for the roof. But it took me 2 weeks of chasing them and 3 attempts by their installers to get the enphase system reporting properly. The sales guy pushed me to the operations guy, the operations guy pushed me to the installer. It was a circular chasing method to get what I wanted in the end. Show additional information

Very helpful company to deal with.

Sales and quoting service was really good. Installers were punctual, tidy and very nice to deal with. Show additional information

Seamless purchase and installation process.

Steve in sales at Solaray, was a big help in deciding which panels/inverter combination to use.
We chose 24 LG Neon2 345 watt panels, with 24 Enphase IQ7Plus inverters. 14 panels facing north and 5 panels each facing east and west on the gable.
Rebecca and Tammy kept me well informed throughout every step ofthe purchase and installation.
Kevin and his installation team arrived at 8:00 AM and completed the job about 3:00 PM, with the new panels delivering power!
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Best quality system, but installation is average.

The solar panel installed on my roof is so closed to the gutter (north face)( The western sideI was ok) I just found out later, when it was done and they left. They should let me know first if I agree with that, they didn't. Show additional information

Fantastic job

Everything from the quoting process to installation was excellent. So far it's working very well and the Enlighten monitoring is great as well. Show additional information

great price & info. Attentive sales person & fast efficient installation.

Salesperson 1st rate, best quote by some way with punctual installation & assistance when required. Show additional information
Good quote straight up , great communication before and after install.very friendly and helpful. Good installers. Excellent system working perfectly... cheers.. Show additional information
Far too many conflicting ideas and configurations on offer with too many variables in price and quality of products.
I found your website very informative for me to be able to make the decision to go with Enphase 1Q7 microinverters and monitoring and better quality solar panels.
I compromised on size a bit to be within my preferred budget but I hope that the system I chose will give me some relief from high and rising energy costs.
So far so good. Only time will tell.
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Beautiful installation

Sales process was good. Lead time was only two weeks. They did offer installation within one week but I was not ready.
The installation team were efficient and quick.
Customer service was good i.e. I organised the replacement of the meter with my provider. Solaray organised the grid connection and approvals.
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All talk and no follow through

Excellent throughout the sale process and on site inspection.
However on instillation day the contractors decided not to install. No reason given but told Solaray would be in touch. No phone call by late afternoon so called and then told they where not sure why installation did not go ahead and where awaiting a report and would call the next day, they didn’t call.
Still waiting.
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Professional Installation

From time of quote to final install Solaray were excellent. My only concern was no site visit prior install but all worked out in the end without a hitch. All questions and queries were answered and calls returned promptly. The installation was carried out within a week of paying deposit. Installation went without a hitch and installers were both efficient and courteous and explained all that was required and answered any questions we had. Solaray provided and partially completed relevant form required by our electricity provider to change Meter which was done within 3 weeks after installation. I found Solaray to be professional and courteous in our dealings and would recommend them to anyone after solar. Show additional information

Great for first purchase not good experience for upgrades & additions to system

Solaray are very unresponsive & takes forever to buy additional solar equipment from them. The systems installed work well & the support provided good if the right people are around but took months to get a panel fixed. They were excellent salespeople, installers, tecnical people with the first system we bought but since then very unresponsive. System was supposed to be installed today but installers decided all too difficult & have left after 5 hours & nothing installed. Solaray have promised to be back in 3 days to complete Show additional information
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Purchased a 5.7kw system with trina panels and fronius 5kw inverter. Solaray were quick to install before xmas and after initial mix up with communicating, they were great in keeping me updated with the progress of the system and so far its been working great. Worth the extra amount for a quality system and didn't wait long to have it all set up. Show additional information
Very happy with the whole process. Decided to go with Solaray partly as they were the only company to quote for microinverters but also they appeared to have the most professional approach compared to the other installers. And we also based our decisions on the reviews they had received. So we've installed a 5kW system with LG NeON 2 panels and Enphase IQ 7+ microinverters. The installers arrived on time and the Enphase monitoring was being explained to me about 4 hours later. The system was installed just over 2 weeks ago and it's been performing better than expected with 30+ kWh produced on sunny days. I arranged for a digital meter to be installed and it was put on about 10 days after the system went in, but I wasn't expecting that to go in until the new year. So now we're being paid for our excess production. Sweet! Show additional information
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vic govt solar grant was almost impossible too obtain sent all paperwork at least 3 times Show additional information
I am very grateful for the Solar Quotes input, We selected Solarray on the basis of excellent customer service and general sales support and techniques. Show additional information
My number one requirement was to have my usage data modelled to justify system and demonstrate payback. The solar industry has not earned a "just trust me" status to not have modelling as part of quotes. Only Solaray would do this. Show additional information
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