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Solaray Energy Pty Ltd Reviews

Based on 237 reviews

  • 5 star 24
  • 4 star 171
  • 3 star 40
  • 2 star 2
  • 1 star 0

Average Customer Review

  • Value
    4.09
  • System Quality
    4.30
  • Customer Service
    4.16
  • Installation
    4.36

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About Solaray Energy Pty Ltd, Solar Installers

Solaray Energy Pty Ltd is one of the leaders in the renewable energy market and has a proven track record when it comes to providing households with energy reduction solutions. It prides itself on offering a reliable, honest and trustworthy service that follows the strictest professional standards.

Customers can expect high quality products at competitive prices - the company is a member of the Clean Energy Council.

Customers who sign up with Solaray Energy Pty Ltd can be assured that all the necessary paperwork will be taken care of to ensure they receive all the government rebates and incentives they are entitled to.

Solaray Energy Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
We signed with Solaray because they quoted for a good system first off. The only change we made was to add two extra panels. The sales person, Patrick, was friendly, knowledgeable and very patient with our questions. He was also willing to come around and do an onsite inspection. As we signed just before Xmas, we knew there would be a delay with installation. We were booked in for Jan 4, but were informed just before Xmas that there was a delay sourcing the Fronius inverter. Installation is now set for Jan 13. Crossing my fingers! I will keep you posted. Show additional information
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Very difficult for me to get them to ring back to discuss technical issues. Installation was not ideal, cancelled on the day before, due to insufficient solar panels available. I had to take a days leave....... not happy at that time. Second time around the installation went ahead no problems. Still waiting for my Solar Meter for the home fuse box, bit tardy getting Ausgrid to install this device. Show additional information
Despite all your great info it is still a confusing exercise. Big difference in price between panels & big differences in approach & sales tactics of different suppliers.
It's worth getting several prices from the same installer for different equipment or more or less panels. Surprisingly you can sometimes get an extra panel for almost no extra cost!
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Great experience throughout, always make sure you do your own research on the system you are purchasing and get multiple quotes. On the quotes make sure the panels are the same and the components are the same, as some suppliers use different types of panels from the same brand. Show additional information
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In the end most quotes were fairly close and the market is very competitive (at a little under 6kW of panel capacity they were generally around $1k per kW of panels using a good inverter).

It's worth checking the Ts+Cs, and in particular, whether there is a split of supply and install risk - some suppliers do this so that as the consumer, you end up taking your chances with the installation contractor if there is an installation issue.
Beyond Solar, Space Solar, Energus and Soltek were also all very prompt and helpful and also operate on the one stop shop, not split risk structure, so I would recommend seeking quotes from them also.
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I purchased a 4.8kW LG NeON 2 and Enphase Microinverter system from Solaray. Their sales person Carlos was the most informed person I spoke to out of all the companies I got in contact with and gave me the confidence to go ahead with them. He was able to talk me though all my options rather than what most sales people do which is try and push you towards whatever is quickest and easiest for them to sell.

The installation coordinator Tammy was great and was able to get me booked in for installation very quickly after moving into my new home. The installers were very professional and installed everything very quickly and once they were done you'd wouldn't have known they'd been there.

I look forward to expanding my solar system with Solaray in the future and getting some batteries installed once I have some usage data from the Enphase system.
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The installers were here on time and finished the installation of 23 panels in less than half a day.
So we were generating electricity that afternoon.
Tammy, who coordinated everything was very helpful.
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Came in with best price and greater number of panels when asked for final quote.
Installed system exactly when committed to. Competently managed by Tammy.
They have a good system for rolling these things out. Excellent and neat installers.
System worked immediately. No short supply or hassles of any kind.
Very happy and satisfied customer.
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Still haven't received info. to track my usage on my pc. Inverter was faulty and had to be replaced so lost 10 days before set up. Show additional information
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It's the 3rd weeks since placing the deposit for the solar system, I haven't heard anything further since the confirmation email.
Though the email mentioned to allow 7-10 days to get grid connection approval, then the install date can be arranged.
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We contacted SolarQuotes after receiving a quote from a supplier at a Senior's Expo which we thought was far too expensive. The quotes from the suppliers that SolarQuotes put us in touch with were less than half of the original quote with superior components. Show additional information
We are happy to speak to new clients once we have our system up and running, i think it helps u to decide what system is best and how easy the system is working for u Show additional information
My system expansion included 12 Enphase 1.2 kWhr AC batteries each costing $1990 installed and an 8kW microinverter panel array facing North. Under the NSW Solar Bonus Scheme with a 1.5kW array I grew accustomed to NOT paying electricity bills so I am ensuring no bills in future in winter as well as summer. Show additional information
Well My friend, I was thinking to send an e-mail to thank you for your recommendation of the Companies you Mention.
But now I would like to take the opportunity to realyl Thank you for what you done.
Im. happy with my new 2.6 Kw. solar system. Thank you and have a good day

Kind Regards.

Oscar


Just my first Name, please.
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The on line monitoring site doesn't seem to be giving the right information. It says that there is no production over the middle of the day on almost every day. I'm currently trying to sort this out. Show additional information
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Very happy with their service, though installation has not commenced yet Show additional information
We have only had our system installed during winter, so may change the rating of both the value and quality of the system once we have had some more data collected. The company installed within 2 weeks, and that went seamlessly. Show additional information
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Started really well - the sales process, ordering and scheduling an installation date. However, it would have been nice if Solaray had let me know the name of the Installation contractors before they came. Also I have not heard from Solaray since.

The Installation contractors, E-Smart, were excellent.
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Unfortunately I did not do my homework good enough to understand the Monitoring System and I trusted that I was getting a Metered My Enlighten system, that was not the case!
Because of this I'm do not know how the system is performing.
The most I've got so far is 13.9 kWh so I'm not sure if this is good or not
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I need to thank you for providing me with all the basic Q&A stuff....and then some more finicky questions that I had.

Contact me in a month, and I will tell you about installation and any gremlins that cropped up.
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A very good company to deal with,only having the system installed 2 months ago and being winter I can't really say how the unit will perform. On its performance over the last few days it's looking promising. I would definitely recommend solaray to anyone. Show additional information
We have had excellent service all the way along . From consulting your organisation to installation. Too early to assess system as we have only had installation for less than a week. Show additional information
Solaray had the most knowledgeable salesman, who took several of my phone calls and answered every question straight away; definitely new his stuff. System was installed a month ago, its been through 2 storms already and is still rock solid! Show additional information
They took the time to answer all of my questions and followed me up. Show additional information
The solar panel industry seems to be very complex with multiple options of varying degrees and for a novice like me, difficult to understand if the wool is being pulled over my eyes or if you do get what you pay for? It seems after a lot of research and asking questions that you do get what you pay for and that at present good quality panels as well as good quality inverters make a difference. Batteries still seem to be expensive, and I do not yet know if the savings will be there in the long term, but my understanding and hope is that they will, and I believe that the environment is certainly better off. Show additional information
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Very impressed with how well planned and organised Solaray seems to be. Show additional information
Supplier was responsive and did not try to push for a system bigger than what we wanted. Show additional information
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We had our system installed a week before I left on an overseas trip as I have indicated in previous email correspondence to Solar Quotes. I returned yesterday. I have already indicated why I chose Solaray to Solar Quotes. Show additional information
The salesman, Carlos, was exceptional. He was extremely patient answering all my ignorant questions thoroughly. He kept on the case and followed through. He even went to the secondhand yard for me and acquired 12 spare tiles before installation. He has subsequently checked on the installation and followed up recently with a phone call to see how things are going. He's keeping me on track with my usage. Show additional information
I was annoyed that it was not a Solaray truck that pulled up for the install but a sub-contracted company. The installers were good, I would have preferred to give them the business directly. Solaray is rather lacking in after-sales service, takes weeks of reminders to get answers to simple questions. Show additional information
The installation went as planned. But I am still awaiting to have the Enphase Envoy-S Metered configure to access the Web which is undermining my satisfaction with the Solaray. Show additional information
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I went with the Enphase Micro Inverter System due to the possibility of shade on the western side of the house later in the afternoon. The installation went well as did the ease of organizing the installation. From the time I decided to go ahead and paid the deposit it was 7 days and the system was installed. Just waiting for the 1st electricity bill. Show additional information
Very professional and helpful. Show additional information
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Enphase provides a web site that allows you to track provides reports on your power generation. They will also monitor the system performance and let you know if something is wrong. Show additional information
Everything was done quickly and professionally. The whole system was installed within 2 weeks. There was a problem with the meter to start with but that has since been fixed. There was a follow up call to see how things were going and I am pretty happy with the system so far. Show additional information