SolarHub Reviews

Based on 323 reviews

  • 5 star 54
  • 4 star 237
  • 3 star 31
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.08
  • System Quality
    4.43
  • Customer Service
    4.52
  • Installation
    4.54

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About SolarHub, Solar Installers

SolarHub
Platinum Partner

SolarHub is one of Canberra’s largest and fastest growing solar companies. They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.

SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

SolarHub Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
During installation they consulted me about all major decisions. They were friendly and professional. Show additional information
Easy to deal with from Sales through to and after install. Prompt replies to any enquiries. Delivery and install all went smoothly with good communication. Connection to the grid organised and documents supplied in a timely fashion. Very satisfied with the system so far. Show additional information
Good to deal with but would have liked a better pre install inspection and measure to get more accurate placement of panels. Hopefully the hardware proves to be good quality. Show additional information
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Solar hub was the best from the contact over the phone to the Great bunch of tradies that run me through the whole process. Show additional information
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We were lucky to get a very quick install, 1 week from agreement (as opposed to 4 weeks advised by salesman). Sales were very good at providing information and were generally very helpful. I was reluctant to go ahead with only one decent quote but am happy with the decision. Show additional information
On the principle that you don't congratulate a surgeon until you're sure she's affected a cure, I've waited a year before reviewing SolarHub to see if their recommended system achieved significant financial benefits. (I take the environmental benefits as read.) My main object was to reduce high gas bills (for heating a large house), by relying more on electricity, minimising the use of gas central heating in favour of using electrical appliances to heat individual rooms. We have also been careful about electricity usage, ensuring that the dishwasher, washing machine, etc, draws on power currently being generated by our rooftop panels.
SolarHub projected savings of $1,495 per annum from our 7.02 Kw system. In fact we have been able to reduce our annual combined gas and electricity bills by more than $2,700. So, in relation to the bottom line, we are well pleased.

I cannot fault any aspect of SolarHub's service. Provision of the quotation was highly professional - all my questions were answered, and the options and projections set out clearly. The installation can almost be described as spectacular, with a highly efficient team of half a dozen technicians working on and off the roof in extremely hot conditions. I have had no significant contact with SolarHub since then, except through the excellent SolarEdge app, which comes as part of the package, and tells us how much energy (and money) we are saving.
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Fully agree with Stephen. I started my Solar experience in early December and frankly wish I had never started it. SolarHub were average with no after sales service. I was never told that it could be months before the meter would be installed by my retailer and actually be able to get the benefit of solar. I expected SolarHub would represent me and follow up with the retailer to make the experience less fraught. My panels have been installed for over a month but I anticipate it will be another 6 weeks till the retailer cares to grace me with their presence to install the meter. Under no circumstances use Energy Australia as your retailer. Be assured Energy Australia will tell you stories; be confident they will not call you; be ready for a total lack of care or concern; set your expectations for a extremely poor customer experience that set a new low.

Supplier Reply

We are sorry to hear about your experience with changing over your meter. Unfortunately, the swapping of the meter is the responsibility of the energy retailer and it can take several months to occur. If you get in touch, we would be happy to compensate you for any lost feed-in tariff revenue. Show additional information
Install was very good. Your site has a lot of great info, but not enough about choosing a retailer/plan once the solar is installed, or the experience with retailers post the install. For example, I wasn't aware that I'd have to wait at least a month post the solar install before I could get a new meter installed. That is money wasted and is very disappointing. Also, it would be nice if you could publish info about the practicalities of shopping around for a new retailer for a better FIT rate once the 12 month honeymoon expires. Show additional information
It is a mine field when it comes to choosing the right system, your site helps alot.
It took many more than 3 quotes before I found the right system.
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We haven't had it long enough to evaluate the quality. Obviously we hope we have paid for excellent quality. Only time will tell. How do we rate value for money at this stage? It has only been installed a couple of weeks. The information we received from the sales person was magnificent. Very comprehensive. We were given lots of information so we could make an informed decision. LHe gave us several options and didn't push to have the most expensive. Left it to us to decide, and we chose his preferred option. The installers were very pleasant and efficient. Turned up on time and kept us informed as to where they were at and what they were doing. Consulted us along the way. Very happy with everything. The sales person sent us frequent updates as to procedures, payments, delivery expectations and what to expect,along the way. Highly recommend Solar Hub. It was a very hassle free experience.
The only other quote we received was very basic and a bit tardy. I wasn't given any information to go on, and in the beginning I knew very little about solar. I suppose if I had known what to,ask I would have given them more of a chance, but Solar Hub gave me information right from the get go.
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Should have done this along time ago
Thank you Finn
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Could not recommend Solarhub any better. Highly qualified and trained staff, from specialist down to receptionist.
Installed on the date decided and did not request full payment until fully operational even though this was no fault of Solarhub. This took 3 months until the power supply company tapped down the grid voltage to allow full functioning of the system. Now collecting 5kwh at peak from a 5kw system. Amazing. We couldn't be happier.
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We got good advice on a system that suited our site. Good commumication prior to install which happened on time. Great installers. We are very happy with everything from start to finish. Show additional information
Couldn't fault Solarhub. From the time I had a quote to the time of installation was only a few weeks.
They are not the cheapest, but certainly the quality and assistance is second to none.
As they say, you get what you pay for.
If you are looking for solar installation, look at this group.
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Paid a deposit and the electrician had to come out and check some stuff because the sales person got some stuff wrong. All OK now though and I'm waiting for an installation date. Show additional information
3.6kw system - happily hit 4kw output the other day, which more than meets my goals of significantly offsetting the cost of running air conditioning in summer Show additional information
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The installation went ahead as promised. There were a few minor issues but it was all handled professionally. The system only got installed so will wait to see how it performs and more particularly how the customer service performs if I have any question. Show additional information
Has been very good after sales service resolving a couple of issues. Show additional information
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Gets installed on Thursday so cannot comment on installation as yet but looking promising and sales team are very good.
Thanks,
Dan
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The pricing of two providers was very similar so my decision was based on what they offered after installation.
I was really pleased with the quality of the organisations - they all came out on site, their advice was consistent with my own research and they readily answered my questions.
The chosen provider Solar Hub turned up at the time and date specified for installation. The while progress has been very good.
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Everyone from the installers to the office stars were helpful, informative and efficient. The 2.5kw system has been up and running for a month and all seems to be going well. Show additional information
It is really great being able to access solar quotes knowledge and forums
That information was incredibly valuable
Thank you very much
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The 'fantastic' comment relates to all stages of the selection and installation. The salesperson was thorough and patient, the actual installation went perfectly smoothly with workmen who were helpful and courteous to us and each other. Full marks. Show additional information
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The electrical installer did a fantastic job with the inverter installation - very neat and tidy.
There were some panels that had what looked like a scratch across them post installation. I questioned this with the installer and they returned 2 days later and replaced all panels in question.
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Install booked 7/12/18 Show additional information
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Thoroughly recommend. Technical questions explained and answered. Ever patient sales person, and careful and considerate installers Show additional information
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The supplier we went with was patient, answered all our questions, ensured what we bought was �future proof' so we can add a battery at a later date. All in all a good experience. Show additional information
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Real attention to detail. Were not just interested in getting the sale without ensuring the customer got what they wanted Show additional information
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I wish that i was told by Solar Hub that i could not get on the grid with 2 smart meters on my property their electrician could have fixed it when they installed the solar otherwise they were great Show additional information
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