SolarHub Reviews

Based on 381 ratings Aus Ranking

  • 5 star 73
  • 4 star 276
  • 3 star 32
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About SolarHub, Solar Installers

Platinum Partner
SolarHub is a SolarQuotes Client (what does this mean?)
ABN: 32 168 981 780  ABN active since 15 May 2018 | Smart Renewables Pty Ltd
ACN: 168 981 780  ACN active since 08 Apr 2014 | Smart Renewables Pty Ltd
Electrical Contractor's Licenses:   (learn about electrical licenses and buying solar)
ACT: 2014531 Smart Renewables Pty Ltd 

NSW: 275522C Smart Renewables Pty Ltd 

Reviewers report paying: $5,800 - $8,578 for depending on hardware choice and installation difficulty ( how is this calculated? )

SolarHub is one of Canberra's largest solar business and fastest growing with offices in Mitchell ACT (Ph: 02 6140 4678), Thomastown VIC (Ph: 03 9043 4936) & Batemans Bay NSW (Ph:02 4488 4220). 

They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.

SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

In Victoria Solar Hub operates under ABN 47 145 471 996, Supplying Electrical Services Pty Ltd ACN 145 471 996, trading as Solar Hub Melbourne.

SolarHub Solar Reviews

Listened carefully, provided options, followed up

The salesman was both knowledgeable and attentive and presented pros and cons of each system. Proactively followed up without being pushy Show additional information

Neat, tidy, on-time and efficient

I generally don't write reviews but I thought this was justified for a job well done. Sales process was good, not too aggressive. Installation went very well and the team provided me with plenty of confidence I had engaged a good company. Show additional information

Excellent service and product

My experience of SolarHub was positive from start to finish. They responded to my query quickly, came up with a proposed plan for a system based on my needs, gave me good advice about what was/was not appropriate for me and were very clear about what they could do and when. On the day of the installation the team arrived on time, were very respectful of my self and my house,completed the job professionally and ensured that they tidied up after themselves. SolarHub took care of everything and made sure I was fully informed along the way. Highly recommended. Show additional information
Apart from lack of clarity about 'what happens next' after the installation (I did not -and still don't- have any instruction/user manual and I wasn't present for the actual installation), the great service and painlessness of having Solarhub organizing all of the regulatory processes was great.
As a gratuitous comment, the Solarhub website does not appear to have a link to the my system login page, it is simply a sales brochure. Not a major problem but they may wish to review their webpage.
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Great customer service. Very informative and always willing to help. Made my decision easy.

Sales/quoting process was very thorough and informative. Sales representative answered all my questions.
Installation hasnt been completed yet.
Customer service was excellent.
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Simple process from beginning to end

The sales/design process was good. The designer spent the time to listen to my objectives and was happy to consider a range of different system designs They were very obliging about coordinating with other trades. I had some other unrelated electrical work done before the PV install, and the SolarHub designer was happy to coordinate with the other sparky so that the other sparky left things in a good state for the subsequent PV install. The SolarHub scheduling person was also happy to adjust the install scheduling to avoid other work at my house.

The installation involved removal of my old PV system and putting up two new arrays, a new inverter, and consumption metering. That took two days and was relatively straight forward. The hardest part was probably installing the consumption metering into the existing switchboard because the wall cavity behind the switchboard was already stuffed full of wires.

SolarHub took care of all the administrative paperwork.
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Great Installer. Very kind & informative.

Sales/quoting process was flawless. Applying for the government rebate was dreadful, however Jodi at SolarHub guided us through. There has been a delay of two months in installation as the recommended inverter is not available. Show additional information
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Clean, Professional install

Was easy to speak with regarding quotes of multiple systems and then made it very easy to proceed without feeling pressured. Quick and clean install. Show additional information
We were lucky to get a very quick install, 1 week from agreement (as opposed to 4 weeks advised by salesman). Sales were very good at providing information and were generally very helpful. I was reluctant to go ahead with only one decent quote but am happy with the decision. Show additional information

Excellent instalation.

Excellent team, top tradies, very happy with the entire process from the very begining. Show additional information

First Class SolarHub

Our entire experience with SolarHub was first class. Daniel visited our home and listened to what we had in mind. He offered insightful advice. A day later we received a detailed written quote with realistic projected savings estimates. As part of the quote process, we also got a quote from SEA. Even though SEA were slightly cheaper for a similar PV installation we were put off by their unrealistic projected savings data, the fact that they didn’t do a site visit and our wish to support local businesses.
Our PV installation was done on time by a professional team happy to answer any questions we might have had.
SolarHub arranged to have our smart meter installed prior to the PV installation. Post PV installation they organised connection to the grid and also organised and paid for our Certificate of Electrical Safety ($249) and the associated onsite inspection.
If you are looking for a professional honest hassle free PV installation by a local company in the ACT we recommend SolarHub.
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Would definitely recommend Solar Hub

Great customer service and good quality. Would definitely recommend Solar Hub. Show additional information

All good got the size and quality of system I wanted let's see how good it works

All good got the side and quality of system of wanted let's see if it works to spec and saves me money
I appreciated your Web site and found it very useful well done
I have referred your site to friends
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Fuss free installation process

SolarHub was easy to deal with. Sales staff friendly and knowledgeable, install was quick and efficient. Guys arrived on time and had the system up and running by mi/late afternoon. So far customer service and followup has been excellent. No complaints from me at all. Very pleased so far. Show additional information

Effective solar

Quoting process efficient and approachable. Installation according to expectations. Customer service commendable. Show additional information

Quality system with excellent service.

Really impressed by the whole process. The quote was fully detailed, the salesman took multiple calls with my follow-up questions. Head office was there when I hit the inevitable obstacles with the SolarVic rebate. Install went smoothly - engineers arrived on time, re-worked the panel layout per my requests, gave me a detailed hand-over when they left.
System is working impressively - even better than forecasts.
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Great service

Solarhub spent a lot of time with me in our initial meeting to carefully explain all my options, leaving me feeling very informed. Installation and follow up service were also excellent! Show additional information
Should have done this along time ago
Thank you Finn
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Highly recommend

Before and after sales support was excellent. Jodi and the installation team were fantastic. Show additional information

Fantastic company,great install team

Sales and quoting process was very well handled and easy, everything well explained.
Installers were professional,punctual and polite leaving my home tidy and clean.
Customer service excellent,grid connection all done for no worries at all
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Hassle Free Installation

Quote was very professional and has been explained by sales well. Even provided upgrade options and a cheaper option. Install team was punctual and explained what they needed to do. They can even improvise on site as prior design cannot be executed. They did everything else after install and arranged for inspection and modifying of meter. They informed us of when these are happening.

Very smooth solar install for us
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Has been very good after sales service resolving a couple of issues. Show additional information
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Very happy with SolarHub and the system they supplied. SolarEdge Inverter, 16 LG panels north facing producing a peak of 3.5KWh to 4.5 KWh each day depending on the season. Show additional information
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Professional sales consultant. Thorough and detailed analysis of roof, orientation and power usage. Explained all aspects of options. Gave us full confidence that we were selecting a great solar package. We also had sound Solar Quotes research and advice in our back pocket! Show additional information
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Very professional process from all involved

I’m more then happy to write a review for solar hub Batemans Bay.
*sales/quoting process was very professionally handled by Luke.
*Installation - the installation team arrived on time and were more then helpful and had the system up and running in one day.
*The customer service provided by Lowana was also very professional and made the whole process worry free.
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The range of products and quality of offerings is difficult to wade through - definitely price is a factor however shade on the roof and ability to function effectively was more important - therefore we ended up with a system more expensive however more suited to our situation. We learnt a great deal along the way with 3 different quotes and suggestions for our requirements going through the process. Thank you for your referrals. Show additional information
Has not been installed yet. Show additional information
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The quoting process was excellent and pricing was comparable to other quotes. Solarhub were the only supplier to suggest indoor (garage) installation of the inverter. I opted for a hybrid inverter and top quality LG panels all of which bumped up the price but I believe I have a top quality trouble free installation which should pay for itself inside 5 years and give me trouble free operation ... time will tell. Installation was done as scheduled and completed in a day. I had heard many stories of installations taking only 3-4 hours. Solarhub had a team of 5 working flat out all day. I expect this is a reflection of the quality of the installation. Show additional information
Have selected 6kw system, 20xJinko PERC 300w with Solaredge SE5000H so that I can add battery later.
After lots of research and absorbing your very helpful book, I hope this will be a good choice.
Will let you know after installation.

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Not installing till November Show additional information
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The entire experience was positive. The website was meaningful, the quote process seamless. SolarHub were outstanding, from first contact through to installation, they explained every step clearly, ran to schedule and their tradesmen polite and professional. I couldn't recommend Solar Quotes and SolarHub more highly, this was an extremely positive experience, thank you! Show additional information
Solarhub was not the cheapest quote, but we were attracted by the fact that Solarhub was responsible for all stages of the process and came out to our house to assess the site, explained properly what our options were, and used their own installers to do the installation. The Solarhub representative spent some time explaining the ins and outs of what we were planning to do and Solarhub also had good quality components. We were also attracted by the fact that they were opening up a local office in Batemans Bay, rather than being Sydney based with no local presence (as the other quotes we received were from Sydney based companies with no local presence, and our neighbours had some problems with their solar installation by a Sydney based company). The installers were careful and competent and did a neat job. The installation is working well. Show additional information
Overall a very good experience. Our installation was due today but rain has delayed this until tomorrow. Sales representative was excellent and provided several options at a very competitive price. Communication with the company has been ongoing and timely. All aspects of official paper work and applications has be taken care of on our behalf making the whole process painless. All contact with staff has been positive, polite and professional. Overall I would highly recommend this company. Show additional information
We went with a 5.4Kw system as it suited our needs. Installation went very smoothly after a delay of a few days due to the strong winds on the day of original installation. Show additional information
Very happy with Frank and his staff. The installers were prompt and kept us updated throughout. Very efficient and didn't leave anything in the way of rubbish. We were even able to get it installed earlier than anticipated. We also have the Fronius consumption monitor which enables us to choose the best time to run appliances. We will be interested to see our next bill. Show additional information
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