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SolarHub Reviews

Based on 173 reviews

  • 5 star 22
  • 4 star 138
  • 3 star 13
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.05
  • System Quality
    4.40
  • Customer Service
    4.55
  • Installation
    4.47

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About SolarHub, Solar Installers

SolarHub is one of Canberra’s largest and fastest growing solar companies. They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.
SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

SolarHub Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
The guys from Solar Hub were great to work with.
However, we did have a few false starts due to poor analysis of our house size, height and tiles etc. that meant we could not get the 16 panel system we wanted.
However, they did put 12 panels up without breaking our unusual tiles.
Other companies only offered ten! So they tried their best to fit what we wanted.
The information provided about the "optimisers" vs the other options was very good and seemed accurate with a little research.
The only criticism is that they seem to be growing pretty quickly and there were some inexperienced workers. Nevertheless, I have to say they worked safely and the roof - with panels fitted - was fine during a huge storm with 100kmh winds - so we were grateful for that.
I also love the final solution with the APP to check solar production at any time on my phone. It all looks good at this stage - although we have not got "recognised" by the power company yet.
I would recommend Solar Hub - the installation "average" rating was because they had to return around four times before the final installation was complete. But we had an unusual install job with a 20ft high, 2 story roof. Also, this work was just before Christmas and they returned even on the weekend to complete it.
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The help/information provided through your website and follow-up emails were invaluable. I chose a local supplier as they visited the site before submitting a final quote which the two other frims (including ACTEW) did not do. Show additional information
Solarhub were fantastic from start to finish. Took the time to garner a good idea of the solar exposure our roof would receive with the surrounding trees and worked with us to achieve the best possible performance from the system. Installation was fantastic with no damage to the roof, all mess was cleaned up inside the house and outside, and we were given a very comprehensive run through on the operation of the inverter. Very happy!! Show additional information
SolarHub were great. They offered a quality system at a competitive price (it wasn't the cheapest quote I received but it was the quote I had most confidence in) and were prepared to talk through all the details and answer all the questions I had. Very professional in the quoting with detailed T&Cs in addition to detail of the system spec . They committed to install on a agreed day and arrived spot on time. The installation crew (SolarHub employees) took pride in their work and did a great job. Very happy with the end product and happy to recommend SolarHub to anyone Show additional information
One did not make contact. I had three other quotes through another organisation, but I thought the quality was in question for both systems and installation. I purchased two systems- on my house and on my daughter's. The former supply and installation went well, but the installers did not leave the site fully clean of debris- cigarette buts in garden and plastic ties falling from the roof. For the latter the installers arrived without the panels and invert arriving. A second installation date was arranged on the following Sunday and was completed well, but with more stuff left behind- cordless drill and other items on the roof and cigarette buts in the garden, some buts found by a 4 yo child! Despite these negative comments the company and installers get a 4/5 grade for both installations. Both are working well and were completed in good time. Show additional information
SolarHub have been helpful providing us with an alternative layout and documentation for Council re heritage overlay in our area. Their communication has been good so far re planned Installation later this month. Show additional information
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SolarHub are an example of how things should be done. A no nonsense meeting with sales executive who explained pluses and minuses of solar, did not encourage battery at this time, and explained system management controls in detail. Followed up by office arranging specific installation date which was kept. Due to extreme heat at time of installation it took longer than expected, but was carried out in three days.
The installation was completed by Glen's team, who were friendly and more than happy to explain queries I had during installation.
They cleaned up afterwards so well that I had nothing to do.
The system is already producing surplus electricity, and I suspect the pay back period will be less than forecast. SolarHub were not the cheapest, but the marginal extra cost will be insignificant if the system continues as well as the installation. I can not recommend them highly enough.
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Fantastic service from start to finish. Friendly staff who knew what they were talking about. They took the time to answer all my questions and provided me with a range of quotes for different systems. The installation went ahead as expected and the system was producing at the maximum output from the day it was turned on. Their price was very competitive compared to other companies and their service and install was excellent. I am confident that they would be around to service any warranty issues if they come up. I am very happy I went with SolarHub. Show additional information
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We met with one that was recommended by yourself but in the end we felt more comfortable going with Solar Hub. Products were comparable between the two but feel and fit for us with the people we met with was worlds apart and we purchased and had the system installed within a week or so and haven’t looked back. Show additional information
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I was disappointed with beyond solar as they quoted without seeing the site. They did not have an understanding of the shading issues and only offered a workable alternative when I prompted them
They would not have been aware of problems with my meter box until they got to installation. This would have held things up significantly
The other suggestion from you never got back to me.
I was happy to go with solar hub after checking around with people in Canberra
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Most suppliers were only interested in installing standard off the shelf systems. I requested specific panels and inverter plus redundancy in panels. I had 22 X 290W panels and Fronius inverter installed. When I asked other supplier to quote me on my preferences they were either not interested or way to expensive. I had done my research and although not an expert on solar I'm an instrument and electrical tradesman. Other installers hounded me for my business but offered no incentive in price or components. In the end SolarHub offered me a better price for my certificates which closed the deal. Show additional information
Very positive experience from start to completion. The sale rep Phill represented Solarhub and its products in a professional, knowledgeable manner. We changed our minds a few times on what our requirements were and Phill obliged us with numerous quotes. We ended up choosing the 'Diamond Range System' and added the monitoring facility. The installation was completed in one day with minimum interruption. Our installers were polite, diligent and hard working and cleaned up after themselves. We are very pleased and satisfied with our decision to go with Solarhub . I would not hesitate to recommend Solarhub for all your solar requirements. We are very happy customers Show additional information
Solarhub were pretty good to deal with. We had a couple of hiccups but they have been resolved to my satisfaction and in a quite tiemly manner I have to say - to the extent they were responsible for issues.

BUT, we need a better system to clearly explain responsibilities. There are too many people in the supply cahin and it is difficult to know who is repsonsible for what.

My Fronius inverter is giving a status code 4 (still after 5 weeks being isntalled) - Gradual voltage dependend power reduction GVPR and Solarhub helped out quickly with adjusting the inverter to cope as best it could, but the code keeps recurring very frequently and Simply Energy were useless in addressing the problem.

Today i spoke to and wrote to United Energy and am hoping to get this resolved, but it is not clear to me whether I am losing feed-in credits while the inverter shuts down during the code or what other implications there are. It is very difficult for a laymen to know who to call, how to get things fixed in a timely fashion and what to do or how much it is costing them while the protracted repairs take place.

There should be a better way!
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Great customer experience dealing with Solarhub from the time I walked into their office at Mitchell. We were kept up to date with what was happening throughout the whole process and everything happened when it was supposed to happen. Show additional information
Very happy with the sales process and the installation went without a hitch. The panels are cranking out power now and I love the app that goes with it to show me what it's producing at any given point etc. Very happy all round. Show additional information
Pricing variation across the 3 quotes was massive. I’d say two of the three companies didn’t want the job! I’m talking double, with no perceived difference in product. Show additional information
When system was installed they cut my power to my shed/workshop then quoted me $100/hr to fix it. The electrician I got to fix it did it for free because it was such a simple problem. I am now having trouble with the monitoring/reporting system which I have reported to them 3 times in the last 6 weeks and have not even had the courtesy of a reply. Show additional information
Neither Origin Energy nor ACTEWAGL Solar had sales staff who were able to discuss issues or offer panels that could tolerate partially shaded situations. Show additional information
Frank was a great sales person but we made our mind to go with solar hub before the quote provided Show additional information
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From first contact this company have provided exceptional customer service. Chris the salesman was not pushy...unlike other companies we contacted. Very prompt efficient installlation. Cleaned up after themselves. Hardest working tradies i have ever seen. After installation they explained how the system worked with infinite patience. Jody from the office was lovely also.
Loved the whole experience. You will be so happy if you choose Solar hub as your installer.
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Their rep (Martin) was very good at explaining everything to us.
We were kept up to date with what and when things were going to happen.
The workmen were very efficient and took great care.
Very pleased with the outcome.
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Based on the recommended quotes from SolarQuotes I got a quote back from Solar Hub promptly which was very competitive. Chris and the team have been knowledgeable, professional and friendly to deal with the whole way through. The installation went very smoothly and we've enjoyed seamless solar power ever since. The only small thing would be the 'Smart App' we bought with the package has dropped out a few times but they've been very responsive with getting it back up and running. Second to none personalised service and the quality of the products is great. Show additional information
Really good 6.5kw jinko /T1 /reposit system installed in January 2017.

Pluses -- they did on-site inspection and detailed design. Friendly installers who worked hard to get it installed to my time frames and system has delivered Big Savings especially in February to may qter where my energy bill for 4 people is $43. Very good liaison with ACTewAGL Energy company for upgrading the power box -and inspection. All up a good mob who call me back quickly. And they advised me that my roof ridging needed redoing which was very much appreciated as was coming up to Winter. Both both apps are excellent and i gave feedback to reposit which has been folded into their new app and very much appreciated being part of that process

Minuses - could have benefited from the engineer doing inspection as initial design would not have covered my current energy use. Customer service seems to want to playcate me instead of work with me as I've taken the time to become an expert user. more technical advice for the most appropriate panels installation wouldve helped. they only lit up half the array until the engineer came around a week later. reposit has been a bit buggy over the 6 months but to their Credit have worked on it as I want off peak charging of the battery to take account of not just tomorrow's weather but my energy use pattern which at the start it didn't do. Also wondering if should have gone with changing over gas to solar water -- next step spose. Plus as I'm a first time user I didn't realise the install didn't cover me for blackout so we'll now pay another amount to get blackout wiring. Plus there's no weekend number or system for sorting out battery bugs errors.
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All three suppliers were great to deal with and very similar in their range and price. Virtually became a toss up in the end as they were all that good. Great service all round. Only problem I have now is higher than expected voltage from the street supply that needs to be rectified with the supplier before our system can operate successfully. Show additional information
Good information from Frank the sales person and every thing went very well Show additional information
The installer recommends putting the inverter as near to the switch board contrary to the advice that it should be under shade. He claims it would not be affected by the sun as it is well protected and has an inbuilt air extractor. Only the LED display will be affected by the sunlight. The other choice is to put it under shade but further away. However it will loose efficiency of solar generated from the panels to the inverter. I went for the former but since have doubted whether it was the right decision. Show additional information
Chris came prepared with a proposed quote and options. We discussed the pro's and con's of various panels and inverters, and the size of the system. For each system I received a graph of monthly production that I could expect. Knowing my monthly usage, this enabled me to calculate the optimum size for my usage, and to meet the stated purpose of the solar panel system. This then allowed the system to be selected (panel quality, inverter, system size and smart meter) allowing a quote for bid comparison purposes. The installation happened when Chris said that it would, in the time frame that he said that it would. The team of installers were fantastic, and did a safe, quality installation. I could not be happier with the work. When it was switched on, everything worked perfectly. Show additional information
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Despite making the sale conditional on an installation before a prescribed date SolarHub changed it at the last minute sighting 'likely rain on the radar' that never materialised.
I understand the safety requirements if it does actually rain however the install team did not even turn up and work until it actually rained - so I think the rain was used as an excuse of not being able to deliver/install through overbooking or other commitments.
However when the installers did push on with the installation they were excellent; clean, tidy, unobtrusive, etc
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The sales consultant (Frank from memory) gave good advice and guided me to get the best system for me. The installation crew arrived on time they were unobtrusive and did a really good job, very professional (cleaned up as well).The good service continued with Nicole following up with emails so that the compliance and connection to the grid was completed ahead of time. Overall a pleasant experience 10 out of 10 Show additional information
SolarQuotes website was a start point in my search for the most suitable solar panel system and installer. We decided to get a quality system with option to install battery backup later on. The whole process with Solar Hub Melbourne has been smooths without any issues.
Highly recommended.
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Generally OK. Installation appears professional. Yet to see the maximum output of 5 kw. Went through a couple of light rains and no leaks so far- keep my fingers crossed. The system was checked by inspector and is about to be I accepted by Simply Energy. The return dollars hopefully will improve with the weather and daylight hours increasing. Show additional information
I wanted my system to be a quality and future proofed system and most respects it is. I am only disappointed that I found out later that the inverter is only rated at 3Kwh. This doesn't future proof me if the system needs to be upgraded with extra panels to a 6kwh system when I eventually invest in a storage battery. Show additional information
Happily recommend to anyone. Show additional information
Professional business dealing from start to end. Have been engaged with several companies for quotes. This was the only company who understood my needs and able to provide the real numbers for comparison as well as the products I was looking for . Punctual to appointments and complete the job in time. Realistic quote for the job was a bonus. Show additional information
These guys provided the system I wanted not just what they were selling. They listened and provided a unique system for my needs. Show additional information
I initially went with a company named LG Energy Solutions who had a 'Half price Easter special'. I paid upfront for a system with battery storage ($13000) only to find out a week later they had gone into liquidation. The liquidator contacted me to let me know that the director of the company had sent all of the company's money to an overseas bank account and fled the country. Long story short... I got burned badly.

Not to be disheartened about the benefits of solar, I decided to go with a company named Solarhub, based in Mitchell ACT. These guys have been absolutely fantastic!
A consultant came out to check the layout on the roof and look at the meter board, identified issues to be rectified by ACTEW prior to commissioning of the system and arranged for them to have them replaced free of charge.
The Solarhub installers were very professional and delivered fantastic customer service. The lead installer took the time to explain how everything worked properly and the sales team have been great in following up to ensure I was satisfied with the service.
I would strongly recommend Solarhub to anyone in the Canberra region looking to install solar systems on their home.
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Got three responses.
One was around 7:00am. Not impressed to be woken after a late work night.
Another other response was from GreenSky, who spent his time trying to talk me out of getting a battery. Obviously had no idea of what a battery was for.
SolarHub proved to be the best out of several other outfits I had spoken to.
One bunch of cowboys were so bad that was harassed and threatened by the halfwits. Reported them to the Clean Energy Council, who actually followed up.
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I found the SolarHub team easy to speak to and easy to understand. The process has been smooth. I would recommend using SolarHub or at least chatting to them. Show additional information
SolarHub's communications were excellent. They kept us informed at every step and while they were not the cheapest quote, they offered high quality products. They were highly professional in their installation and cleaned up after themselves.

No hesitation in recommending them in the future.
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