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SolarHub Reviews

Based on 234 reviews

  • 5 star 32
  • 4 star 179
  • 3 star 23
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.03
  • System Quality
    4.40
  • Customer Service
    4.52
  • Installation
    4.48

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About SolarHub, Solar Installers

SolarHub is one of Canberra’s largest and fastest growing solar companies. They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.

SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

SolarHub Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Not installed yet. But best quality solution for my needs. Show additional information
I had limited my quotes to companies that were eligible to install residential batteries under the ACT's NextGen subsidies and SolarHub came up with the best option, best price and made all the technical details less confusing. Right from the quote through to the final walk through of the installation, the team did exactly what they'd planned, were clear, informative and patient while I made decisions.
I'm very happy with the final result and impressed with the Solar Edge inverter's ability to optimise each panel and present the system data online. The LG RESU10 battery is controlled by Reposit and working perfectly.
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The solar panels will be installed in a couple of weeks.

I found Ben from SolarHub particularly helpful. He explained everything clearly and set out which system would be best for my requirements. I felt confident in going ahead with SolarHub because of the company's expertise and the customer service.

Another supplier tried to undercut SolarHub's quote but they didn't contact me for a few weeks after my initial request. I would not have chosen to go with them anyway as I was so impressed with SolarHub's professional approach.

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We have 35 monitored panels and Solaredge to monitor them-we have 2 houses to cover-the kids use more. Installation was great and Charles came out to take us through Solaredge (great phone app). Will look at batteries next year. Show additional information
I pointed out an obscure issue that was quite tricky to fix, but solar hub both acknowledged the problem and fixed it, even though it took some time working with the manufacturer of the equipment. They kept me informed along the way and never tried to fob me off. I would recommend them to everyone :-) Show additional information
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Installers appeared competent, experienced and considerate of our wishes regarding aesthetics of installation. Show additional information
Great advice provided through this web site.. We had three quotes and they were all vey responsive, Solar Hub came out on top because they provided the best feedback and were always available to take our call. We had done a lot of research prior and SolarHub adressed all concerns. Needless to say we have paid our deposit and are just waiting for the install.

This is a great site and we saved app 3k buy using Solarquotes .. we had signed up to another mob and pulled out after reading feedback on this site. Thanks for the advice and I would recommend this site to anyone considering Solar.
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SolarHub were patient in giving me full information. They did not bambozzle me with science
but explained every thing in a clear manner.
The information you gave me online was invaluable in coming to a decision in a field in which I had no knowledge
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We’re delighted that we have it and very grateful for the wonderful service offered by the solar quotes website. Show additional information
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To cut a very long story short, the batteries failed prematurely due to software problem in the inverter, and SolarHub replaced them at their expense.

The system performance has been transformed (to what it should have been in the first place) and I cannot speak highly enough of the support offered by SolarHub and the integrity they have shown. To quote Florian, they aim to be in business for a long time, and they (through no fault of their own) sold me a system that was not fit for purpose, so they were morally and legally required to fix it.
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The process and service from start to finish was excellent we are very pleased with the outcome and would highly recommend. Show additional information
Easy installation and the office and on site team were well coordinated, a minor hiccup when the electrical certification required a follow up visit, but easily rectified. Looking forward to stress free power generation. They tried hard to meet best price and had best sales service. Show additional information
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Frank (the Salesman) and the installation guys were great.
Frank was happy to answer any question I threw at him and he was well informed.
The installation guys were experienced and installed the system within a day and a half.
I would highly recommend Solarhub if you are in Melbourne
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They organised some top installer and electricians, handled all the quality equipment logistics and were flexible on the day it went in. Show additional information
Everything went very smoothly from the moment I contacted Finn. It is still early days since we had our solar installed, but so far we are very happy. Show additional information
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Still waiting for alteration to be approved by electricity retailer to get feed in tariff and any feed in limit so not quite complete. Will finalise review when all done. Show additional information
Too early to tell if the estimates are realistic. We invested heavily, so I do hope that we will get the ROI we have been told.

Disappointing the delay between installation and receiving feed in tariffs. I suspect that this is out of the suppliers hands...
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Great customer service, Solar Hub made the process easy to understand and installation was completed with no hitches. We are eager to receive our next electric bill! We were connected to the grid within a week and watch our production and consumption on the Fronis app. Thanks for the infomation on your website.
We would recommend you for your information and Solar Hub without hesitation.
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I engaged several additional companies outside this process , but found your suppliers and the fact they have been vetted by you to be a significant factor in choosing them. Thankyou Show additional information
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Paid my deposit and within 2 weeks system has been installed and is up and running! Excellent installation team, job completed within a few hours and they tidied up afterwards. Inspector came today and mentioned he never has any problems with Solarhub installations. The Solaredge app is fantastic and its great to see where your electricity is being used. I would highly recommend Solarhub! Show additional information
System not yet installed. Show additional information
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Solar Hub provided a very professional services during all aspects of the solar system installation. I would highly recommend Solar hub to any customers considering a quality solar system. Show additional information
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Excellent customer service, professional installation and speedy turnaround time (less than 2 weeks). Very happy with the overall experience. Show additional information
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The entire process from quote to installation went very smoothly. Luke D was especially helpful. The installation took only 5 hours. I am averaging well above the estimated output, however I have only had the system installed for a week. I can't fault the whole process. I really love monitor the output on my computer via Solaredge. I would totally recommend Solarhub if you are considering installing a solar power system. Show additional information
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System ordered but not installed as yet Show additional information
Not yet installed - long wait list. Show additional information
The installation team was amazing - a birth occurred at home that day, unexpectedly, so they were all parked in by ambulances etc. They could not have been more accommodating. 11/10 Show additional information
Double check the placement before the installation - then double check again before the panels go on.

Panels have been moved as they were to close to the gutter causing a waterfall at the back doors. Rails should have been installed higher on the roof at installation.

I thought i'd done the right thing and picked the right company, could have got what I did at a cheaper price - not all I was told was quite true.
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Not the cheapest system available but we did specify higher quality products and were prepared to pay the premium. Highly professional approach from SolarHub representatives - system not yet installed but we anticipate that continuing to the installation and beyond. Show additional information
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The sales rep that quoted took photos of our old switchboard and had his electrician review if an upgrade was required, response: no upgrade required.
When we refined and modified the inverter and number of panels I was asked to send more photos. Again, after internal review SolarHub came back and said no upgrade required.
When the fitter turned up he jumped out of his vehicle, went straight to the switchboard, opened the door and said after less than 10s: I can't connect the power consumption metre without an upgrade of the switchboard. You need an upgrade.
I told him that he can knock himself out at the switchboard and that I don't care what he needs to to do because I have two confirmations that no upgrade was required plus a fixed price. If SolarHub now stuffed up and needs to do an upgrade, I would not pay fot it. The guy looked a bit puzzled. I then had to leave for work. He told me he would speak to a sparky with 20odd years experience to get this sorted, I told him I don't care how he sorts this issue as long as he sorts it.
When I called well after lunch I spoke to the sparky with the long experience and he didn't know of any discussion about a required upgrade. He was just finishing off the installation.
I am happy with the work performed, but very disappointed in a sales practise I consider being substandard and borderline dishonest. Spoiled an overall good experience.
They clearly aimed to squeeze more money out of their customer at the last minute.
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Dear Finn and team,

Many thanks for your very valuable site and service. As a recap this is what happened. I sought quotes from your two recommended suppliers and only one got back to me, Solar Hub. The other one?? Who knows. Taking your advice on board about getting three quotes I also contacted 2 others. Both gave quotes promptly and, for the elements of the system sought, were all in the same price ballpark. Though I confess that I did ask for quotes from each supplier with different equipment options so I was not comparing apples with apples so to speak.

One disturbing aspect was that one said that if they did a site visit that would mean that we were more or less committed to go with them, nope that ruled them out. The other did not offer to visit. Again, I was not impressed, as our townhouse needs a split installation and may have had other problems. Solar Hub were very good, they visited and answered all questions and pointed out that as I already had off peak hot water I did not necessarily need a new solar hot water heater, extra panels would do just as well as the FIT was about the same as the Off Peak in the ACT.

So what did I go with? 7.2KwH of LG Neon panels, and a Solar Edge inverter to handle the split panel array. Another feature is the installation of optimisers on each panel. I also went with the LG 5KwH Battrey, yes I know it does not make economic sense but as a retiree I am on a fixed income and I have to minimise cash flow drain. Another reason is, in my position, if not now, when? as I won’t have the resources to do such in a few years time. Total spend will be $24k or so. Ouches especially in view of the recent report that power price rises will moderate from now on due to increased amounts of renewables coming on line.

I have not made any comment on the installation, as that is due to happen on 5-6 April, just in time for the season of low sunlight to begin in the ACT, oh well you can’t win em all!

Lastly, I went with Reposit Power management system. To get the $3-4K battrey subsidy in the ACT you have to sign up with Reposit or like service, the only other alternative being Evergen with the CSIRO system. Again your site was invaluable for understanding what to realistically expect from Reposit and like systems, and no I don’t believe that they will halve the battrey cost payback period either. On that, there is some evidence that the ACT subsidy is artificially increasing the battrey prices in this neck of the woods. With any subsidy system it was ever thus, the trick is to get a supplier that takes the least advantage of the situation.

The next challenge is to get an electricity company that pays for so called Grid Credits in the ACT. So far there seems to be only one, Simple Energy. Interestingly, these credits are rated at a dollar per KWH supplied. Hmmm, a quick inspection of the wholesale electricity rate for the East Coat Market suggests tha on the rare occasion there is a price spike towards this region it peaks at about $0.95 perKwH, and not for all that long. But as I am not an electricity expert I will have to leave it to such companies to work all that out. But I do take the point that such events are rare (and getting rarer as increased amounts of renewable energy from battrey systems come on line) so I expect that the main return from the battrey will be from avoiding using grid power as much as possible. Solar Hub suggests that I will save about 80% on power bills and no one has even remotely suggested that I will be self sufficient. I’m glad that no one tried to BS me on this point.

That’s all for now, but feel free to contact me after April to see how it all went.

Les
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Thanks for your assistance in helping me decide how to start the process of comparing what is available and for providing names of local reputable companies. I think you offer a great service. Show additional information
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Contractual arrangements average
Workmanship generally good but extreme heat conditions may have impacted their fixing of broken tiles and cleaning the discarded items from the roof, some of which are now in our water tanks
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