SolarHub Reviews

Based on 343 reviews Aus Ranking

  • 5 star 57
  • 4 star 255
  • 3 star 31
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.09
  • System Quality
    4.43
  • Customer Service
    4.52
  • Installation
    4.56

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The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About SolarHub, Solar Installers

SolarHub
Platinum Partner
SolarHub is a SolarQuotes Client (what does this mean?)

SolarHub is one of Canberra’s largest and fastest growing solar companies. They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.

SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

SolarHub Solar Reviews

Overall a very good experience. Our installation was due today but rain has delayed this until tomorrow. Sales representative was excellent and provided several options at a very competitive price. Communication with the company has been ongoing and timely. All aspects of official paper work and applications has be taken care of on our behalf making the whole process painless. All contact with staff has been positive, polite and professional. Overall I would highly recommend this company. Show additional information
We went with a 5.4Kw system as it suited our needs. Installation went very smoothly after a delay of a few days due to the strong winds on the day of original installation. Show additional information
Very happy with Frank and his staff. The installers were prompt and kept us updated throughout. Very efficient and didn't leave anything in the way of rubbish. We were even able to get it installed earlier than anticipated. We also have the Fronius consumption monitor which enables us to choose the best time to run appliances. We will be interested to see our next bill. Show additional information
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Apart from lack of clarity about 'what happens next' after the installation (I did not -and still don't- have any instruction/user manual and I wasn't present for the actual installation), the great service and painlessness of having Solarhub organizing all of the regulatory processes was great.
As a gratuitous comment, the Solarhub website does not appear to have a link to the my system login page, it is simply a sales brochure. Not a major problem but they may wish to review their webpage.
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It is impossible to get every quoting supplier to work with the same specified panel inverter/ combination. also very difficult to establish a net price without interest free finance. Show additional information
We have had our solar system in for about 10 days and all is going well so far. Neil from SolarHub was great talking through our requirements on the phone before arranging a site visit. All of our questions were answered and given that we wanted generation spread throughout the day and we have only a small North-facing roof a panel-level optimised system was recommended, as it was by one of the other suppliers we received a quote from through SolarQuotes. The price of the SolarEdge system offered was aligned with our budget and we were impressed with the level of service from SolarHub. After making payment of the deposit it took about a week to hear back about booking the installation but this was quickly sorted out following an email. The installation was conducted about four weeks later and the installation team went about their work efficiently taking great care with the roof with no tiles broken during installation and a couple of old already broken ones replaced with the spares we had. SolarHub have been quick to initiate the processes after the installation and we look forward to claiming our solar rebate from the Victorian government (eligibility confirmed prior to installation) in due course. Show additional information
A Solarhub representative contacted me on the same day that I requested 3 quotes through your solarquotes website. They organised a meeting at my house within days of the initial contact. They have followed through with everything proposed, answered my questions and emails quickly and promptly responded to a small issue with one of the panels that they picked up through their monitoring service. I would highly recommend this company.

The 2nd company called me a week after I requested the quote and did not visit my house. They wanted to discuss everything over the phone which I found unsatisfactory.

The 3rd company called 3 weeks after I requested the quote. After speaking to them on the phone I had the impression they weren't really interested in providing a a quote.

Thank you Solarquotes for making the start of my journey into the world of solar panels easier. I found the information supplied on your website gave me enough confidence to determine what I needed. The supply of 3 company names who you knew were reputable, minimised the stress of having to extensively research companies that I had never known or heard of.

I have recommended your Website and Solarhub to my friends, family and neighbours.
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I have to wait for about a month after I decided to get my solar installed and made the deposit payment. The installation date was arranged and negotiated smoothly. The installer arrived on the install date on time, explained the overall process from start to finish and what to expect after the system was switched on. There were a last minute panels layout and orientation changes due to engineering requirements and slightly misleading information provided during the sales process. However, the change was consulted and briefed satisfactorily for acceptance. The panel and inverter specifications are correct as invoiced. The cabling works done were excellent particularly the data cable from the panels into the house's internet router for solar system monitoring. I was being told that the grid export won't work immediately due to someone needs to come and perform installation inspection within 10 working days. Once done, the grid export could be turned on remotely as I am using Smart Meter. Overall experience during installation day was fantastic with great teamwork spirit shown by the guys on the roof doing panels mounting and the team lead on the ground doing cabling works for connecting the inverter to the switchboard and solar monitoring.

Every day I enjoyed my time checking on the amount of power generated versus the consumption through solar monitoring. This feature greatly helped me and my family to be energy aware and wiser on power consumption to get the benefit of our investment.
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Experienced salesman initially provided a proposed installation complete with satellite photos of placement of panels. Salesman visited at exact appointment time and fully explained process and adjusted our original ideas to provide a package best for our needs.
Supplier provided a step by step progress sheet from intended installation through to claiming Gov't rebate.
All has gone almost exactly to plan (somethings ahead of plan).
Supplier cannot do enough for us and has indicated follow up to be available
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Customer service was great until the day of install, when they turned up with no panels and the wrong inverter. We were only told at lunchtime by the installer that the job wouldn't be completed on the day. Office staff really should have been proactive and notified us in advance of any issues instead of hearing from the site crew who had limited knowledge of the logistical problems. Show additional information
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I was advised that the smart meter would probably be installed when the job is being done, that did not happen so now i have to chase it up.
also so one panel is under performing, i will follow that up today.
I am pleased that i chose a whole compatible system with optimize modules and monitoring, otherwise i would be unaware of the status.
The install guys had a great work ethic they worked in a dedicated and efficient manner.
You were only able to give me two companies for quotes, so i engaged several overs, what a spread of prices, what a variation in quality?
One further thing the energy production spread was not explained and their was no indication of when the system would achieve its full production.
thanks
denis
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Very professional service and sales installers did a great job i would highly recommend them.
Thanks Shane
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We are now waiting for Energy Aust to connect so we do not know how the system we be yet. Show additional information
Thanks Finn,

the knowledge and advice from your website was immeasurable - I thank you for taking the time to inform the consumer. I felt well equipped when discussing all of the options with each of the installer representatives.

I highly recommend others to make them selves aware of all the information available to them on your website so that they too, may make an informed decision when deciding on their solar panels.

regards,
Dean
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Everything went like Clockwork. Show additional information
Lead up to the installation was really good - kept me informed all the way and then delivered as promised. Installation was not easy, requiring a scissor lift and running cabling inside the townhouse through service ducts and difficult ceiling cavities - but it was achieved on the day and without damage. On the day of installation the team were fast, efficient and cheerful. Subsequently a new meter was installed and the solar system certified safe as programmed. All in all a very good experience. So far the system is working as expected and delivering good production numbers even though after a summer of constant sunshine autumn has brought a lot of cloud to Canberra. Show additional information
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Fantastic service, from first enquiry to final installation. Questions were clearly answered and explained, supporting a well understood final setup configuration. Installation team were extremely professional. Highly recommended. Show additional information
During installation they consulted me about all major decisions. They were friendly and professional. Show additional information
Easy to deal with from Sales through to and after install. Prompt replies to any enquiries. Delivery and install all went smoothly with good communication. Connection to the grid organised and documents supplied in a timely fashion. Very satisfied with the system so far. Show additional information
Good to deal with but would have liked a better pre install inspection and measure to get more accurate placement of panels. Hopefully the hardware proves to be good quality. Show additional information
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Solar hub was the best from the contact over the phone to the Great bunch of tradies that run me through the whole process. Show additional information
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We were lucky to get a very quick install, 1 week from agreement (as opposed to 4 weeks advised by salesman). Sales were very good at providing information and were generally very helpful. I was reluctant to go ahead with only one decent quote but am happy with the decision. Show additional information
On the principle that you don't congratulate a surgeon until you're sure she's affected a cure, I've waited a year before reviewing SolarHub to see if their recommended system achieved significant financial benefits. (I take the environmental benefits as read.) My main object was to reduce high gas bills (for heating a large house), by relying more on electricity, minimising the use of gas central heating in favour of using electrical appliances to heat individual rooms. We have also been careful about electricity usage, ensuring that the dishwasher, washing machine, etc, draws on power currently being generated by our rooftop panels.
SolarHub projected savings of $1,495 per annum from our 7.02 Kw system. In fact we have been able to reduce our annual combined gas and electricity bills by more than $2,700. So, in relation to the bottom line, we are well pleased.

I cannot fault any aspect of SolarHub's service. Provision of the quotation was highly professional - all my questions were answered, and the options and projections set out clearly. The installation can almost be described as spectacular, with a highly efficient team of half a dozen technicians working on and off the roof in extremely hot conditions. I have had no significant contact with SolarHub since then, except through the excellent SolarEdge app, which comes as part of the package, and tells us how much energy (and money) we are saving.
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SolarHub were patient in giving me full information. They did not bamboozle me with science but explained every thing in a clear manner.
The information you gave me online was invaluable in coming to a decision in a field in which I had no knowledge
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Fully agree with Stephen. I started my Solar experience in early December and frankly wish I had never started it. SolarHub were average with no after sales service. I was never told that it could be months before the meter would be installed by my retailer and actually be able to get the benefit of solar. I expected SolarHub would represent me and follow up with the retailer to make the experience less fraught. My panels have been installed for over a month but I anticipate it will be another 6 weeks till the retailer cares to grace me with their presence to install the meter. Under no circumstances use Energy Australia as your retailer. Be assured Energy Australia will tell you stories; be confident they will not call you; be ready for a total lack of care or concern; set your expectations for a extremely poor customer experience that set a new low.

Supplier Reply

We are sorry to hear about your experience with changing over your meter. Unfortunately, the swapping of the meter is the responsibility of the energy retailer and it can take several months to occur. If you get in touch, we would be happy to compensate you for any lost feed-in tariff revenue. Show additional information
Install was very good. Your site has a lot of great info, but not enough about choosing a retailer/plan once the solar is installed, or the experience with retailers post the install. For example, I wasn’t aware that I’d have to wait at least a month post the solar install before I could get a new meter installed. That is money wasted and is very disappointing. Also, it would be nice if you could publish info about the practicalities of shopping around for a new retailer for a better FIT rate once the 12 month honeymoon expires. Show additional information
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It is a mine field when it comes to choosing the right system, your site helps alot.
It took many more than 3 quotes before I found the right system.
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Too early to tell if the estimates are realistic. We invested heavily, so I do hope that we will get the ROI we have been told.

Disappointing the delay between installation and receiving feed in tariffs. I suspect that this is out of the suppliers hands...
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We haven't had it long enough to evaluate the quality. Obviously we hope we have paid for excellent quality. Only time will tell. How do we rate value for money at this stage? It has only been installed a couple of weeks. The information we received from the sales person was magnificent. Very comprehensive. We were given lots of information so we could make an informed decision. LHe gave us several options and didn't push to have the most expensive. Left it to us to decide, and we chose his preferred option. The installers were very pleasant and efficient. Turned up on time and kept us informed as to where they were at and what they were doing. Consulted us along the way. Very happy with everything. The sales person sent us frequent updates as to procedures, payments, delivery expectations and what to expect,along the way. Highly recommend Solar Hub. It was a very hassle free experience.
The only other quote we received was very basic and a bit tardy. I wasn't given any information to go on, and in the beginning I knew very little about solar. I suppose if I had known what to,ask I would have given them more of a chance, but Solar Hub gave me information right from the get go.
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Should have done this along time ago
Thank you Finn
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Could not recommend Solarhub any better. Highly qualified and trained staff, from specialist down to receptionist.
Installed on the date decided and did not request full payment until fully operational even though this was no fault of Solarhub. This took 3 months until the power supply company tapped down the grid voltage to allow full functioning of the system. Now collecting 5kwh at peak from a 5kw system. Amazing. We couldn’t be happier.
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We got good advice on a system that suited our site. Good commumication prior to install which happened on time. Great installers. We are very happy with everything from start to finish. Show additional information
Couldn't fault Solarhub. From the time I had a quote to the time of installation was only a few weeks.
They are not the cheapest, but certainly the quality and assistance is second to none.
As they say, you get what you pay for.
If you are looking for solar installation, look at this group.
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