SolarHub Reviews

Based on 362 ratings Aus Ranking

  • 5 star 62
  • 4 star 269
  • 3 star 31
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.10
  • System Quality
    4.42
  • Customer Service
    4.53
  • Installation
    4.57

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The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

About SolarHub, Solar Installers

SolarHub
Platinum Partner
SolarHub is a SolarQuotes Client (what does this mean?)

SolarHub is one of Canberra’s largest and fastest growing solar companies. They are committed to delivering systems of the highest quality and pride themselves on their outstanding level of customer service. Every system SolarHub install is carefully designed and planned to ensure they maximise the systems performance and your returns.

SolarHub will take care of every step of your project including system design, connection permits, utility paperwork, installation and interconnection. When you sign up with SolarHub you can be confident that you are getting the job done by solar professionals who have the knowledge and experience that you need.

SolarHub Solar Reviews

Has been very good after sales service resolving a couple of issues. Show additional information
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Very happy with SolarHub and the system they supplied. SolarEdge Inverter, 16 LG panels north facing producing a peak of 3.5KWh to 4.5 KWh each day depending on the season. Show additional information
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Professional sales consultant. Thorough and detailed analysis of roof, orientation and power usage. Explained all aspects of options. Gave us full confidence that we were selecting a great solar package. We also had sound Solar Quotes research and advice in our back pocket! Show additional information
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Very professional process from all involved

I’m more then happy to write a review for solar hub Batemans Bay.
*sales/quoting process was very professionally handled by Luke.
*Installation - the installation team arrived on time and were more then helpful and had the system up and running in one day.
*The customer service provided by Lowana was also very professional and made the whole process worry free.
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The range of products and quality of offerings is difficult to wade through - definitely price is a factor however shade on the roof and ability to function effectively was more important - therefore we ended up with a system more expensive however more suited to our situation. We learnt a great deal along the way with 3 different quotes and suggestions for our requirements going through the process. Thank you for your referrals. Show additional information
Has not been installed yet. Show additional information
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The quoting process was excellent and pricing was comparable to other quotes. Solarhub were the only supplier to suggest indoor (garage) installation of the inverter. I opted for a hybrid inverter and top quality LG panels all of which bumped up the price but I believe I have a top quality trouble free installation which should pay for itself inside 5 years and give me trouble free operation ... time will tell. Installation was done as scheduled and completed in a day. I had heard many stories of installations taking only 3-4 hours. Solarhub had a team of 5 working flat out all day. I expect this is a reflection of the quality of the installation. Show additional information
Have selected 6kw system, 20xJinko PERC 300w with Solaredge SE5000H so that I can add battery later.
After lots of research and absorbing your very helpful book, I hope this will be a good choice.
Will let you know after installation.

Regards,
Kevin
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Not installing till November Show additional information
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The entire experience was positive. The website was meaningful, the quote process seamless. SolarHub were outstanding, from first contact through to installation, they explained every step clearly, ran to schedule and their tradesmen polite and professional. I couldn't recommend Solar Quotes and SolarHub more highly, this was an extremely positive experience, thank you! Show additional information
Solarhub was not the cheapest quote, but we were attracted by the fact that Solarhub was responsible for all stages of the process and came out to our house to assess the site, explained properly what our options were, and used their own installers to do the installation. The Solarhub representative spent some time explaining the ins and outs of what we were planning to do and Solarhub also had good quality components. We were also attracted by the fact that they were opening up a local office in Batemans Bay, rather than being Sydney based with no local presence (as the other quotes we received were from Sydney based companies with no local presence, and our neighbours had some problems with their solar installation by a Sydney based company). The installers were careful and competent and did a neat job. The installation is working well. Show additional information
Overall a very good experience. Our installation was due today but rain has delayed this until tomorrow. Sales representative was excellent and provided several options at a very competitive price. Communication with the company has been ongoing and timely. All aspects of official paper work and applications has be taken care of on our behalf making the whole process painless. All contact with staff has been positive, polite and professional. Overall I would highly recommend this company. Show additional information
We went with a 5.4Kw system as it suited our needs. Installation went very smoothly after a delay of a few days due to the strong winds on the day of original installation. Show additional information
Very happy with Frank and his staff. The installers were prompt and kept us updated throughout. Very efficient and didn't leave anything in the way of rubbish. We were even able to get it installed earlier than anticipated. We also have the Fronius consumption monitor which enables us to choose the best time to run appliances. We will be interested to see our next bill. Show additional information
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Apart from lack of clarity about 'what happens next' after the installation (I did not -and still don't- have any instruction/user manual and I wasn't present for the actual installation), the great service and painlessness of having Solarhub organizing all of the regulatory processes was great.
As a gratuitous comment, the Solarhub website does not appear to have a link to the my system login page, it is simply a sales brochure. Not a major problem but they may wish to review their webpage.
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Very Happy with both the product and service Show additional information
It is impossible to get every quoting supplier to work with the same specified panel inverter/ combination. also very difficult to establish a net price without interest free finance. Show additional information
We have had our solar system in for about 10 days and all is going well so far. Neil from SolarHub was great talking through our requirements on the phone before arranging a site visit. All of our questions were answered and given that we wanted generation spread throughout the day and we have only a small North-facing roof a panel-level optimised system was recommended, as it was by one of the other suppliers we received a quote from through SolarQuotes. The price of the SolarEdge system offered was aligned with our budget and we were impressed with the level of service from SolarHub. After making payment of the deposit it took about a week to hear back about booking the installation but this was quickly sorted out following an email. The installation was conducted about four weeks later and the installation team went about their work efficiently taking great care with the roof with no tiles broken during installation and a couple of old already broken ones replaced with the spares we had. SolarHub have been quick to initiate the processes after the installation and we look forward to claiming our solar rebate from the Victorian government (eligibility confirmed prior to installation) in due course. Show additional information
A Solarhub representative contacted me on the same day that I requested 3 quotes through your solarquotes website. They organised a meeting at my house within days of the initial contact. They have followed through with everything proposed, answered my questions and emails quickly and promptly responded to a small issue with one of the panels that they picked up through their monitoring service. I would highly recommend this company.

The 2nd company called me a week after I requested the quote and did not visit my house. They wanted to discuss everything over the phone which I found unsatisfactory.

The 3rd company called 3 weeks after I requested the quote. After speaking to them on the phone I had the impression they weren't really interested in providing a a quote.

Thank you Solarquotes for making the start of my journey into the world of solar panels easier. I found the information supplied on your website gave me enough confidence to determine what I needed. The supply of 3 company names who you knew were reputable, minimised the stress of having to extensively research companies that I had never known or heard of.

I have recommended your Website and Solarhub to my friends, family and neighbours.
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I have to wait for about a month after I decided to get my solar installed and made the deposit payment. The installation date was arranged and negotiated smoothly. The installer arrived on the install date on time, explained the overall process from start to finish and what to expect after the system was switched on. There were a last minute panels layout and orientation changes due to engineering requirements and slightly misleading information provided during the sales process. However, the change was consulted and briefed satisfactorily for acceptance. The panel and inverter specifications are correct as invoiced. The cabling works done were excellent particularly the data cable from the panels into the house's internet router for solar system monitoring. I was being told that the grid export won't work immediately due to someone needs to come and perform installation inspection within 10 working days. Once done, the grid export could be turned on remotely as I am using Smart Meter. Overall experience during installation day was fantastic with great teamwork spirit shown by the guys on the roof doing panels mounting and the team lead on the ground doing cabling works for connecting the inverter to the switchboard and solar monitoring.

Every day I enjoyed my time checking on the amount of power generated versus the consumption through solar monitoring. This feature greatly helped me and my family to be energy aware and wiser on power consumption to get the benefit of our investment.
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Experienced salesman initially provided a proposed installation complete with satellite photos of placement of panels. Salesman visited at exact appointment time and fully explained process and adjusted our original ideas to provide a package best for our needs.
Supplier provided a step by step progress sheet from intended installation through to claiming Gov't rebate.
All has gone almost exactly to plan (somethings ahead of plan).
Supplier cannot do enough for us and has indicated follow up to be available
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Customer service was great until the day of install, when they turned up with no panels and the wrong inverter. We were only told at lunchtime by the installer that the job wouldn't be completed on the day. Office staff really should have been proactive and notified us in advance of any issues instead of hearing from the site crew who had limited knowledge of the logistical problems. Show additional information
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I was advised that the smart meter would probably be installed when the job is being done, that did not happen so now i have to chase it up.
also so one panel is under performing, i will follow that up today.
I am pleased that i chose a whole compatible system with optimize modules and monitoring, otherwise i would be unaware of the status.
The install guys had a great work ethic they worked in a dedicated and efficient manner.
You were only able to give me two companies for quotes, so i engaged several overs, what a spread of prices, what a variation in quality?
One further thing the energy production spread was not explained and their was no indication of when the system would achieve its full production.
thanks
denis
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Very professional service and sales installers did a great job i would highly recommend them.
Thanks Shane
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We are now waiting for Energy Aust to connect so we do not know how the system we be yet. Show additional information
Thanks Finn,

the knowledge and advice from your website was immeasurable - I thank you for taking the time to inform the consumer. I felt well equipped when discussing all of the options with each of the installer representatives.

I highly recommend others to make them selves aware of all the information available to them on your website so that they too, may make an informed decision when deciding on their solar panels.

regards,
Dean
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Everything went like Clockwork. Show additional information
Lead up to the installation was really good - kept me informed all the way and then delivered as promised. Installation was not easy, requiring a scissor lift and running cabling inside the townhouse through service ducts and difficult ceiling cavities - but it was achieved on the day and without damage. On the day of installation the team were fast, efficient and cheerful. Subsequently a new meter was installed and the solar system certified safe as programmed. All in all a very good experience. So far the system is working as expected and delivering good production numbers even though after a summer of constant sunshine autumn has brought a lot of cloud to Canberra. Show additional information
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Fantastic service, from first enquiry to final installation. Questions were clearly answered and explained, supporting a well understood final setup configuration. Installation team were extremely professional. Highly recommended. Show additional information
During installation they consulted me about all major decisions. They were friendly and professional. Show additional information
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