Banana Solar Reviews

Based on 47 ratings Aus Ranking

  • 5 star 30
  • 4 star 17
  • 3 star 0
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.70
  • System Quality
    4.74
  • Customer Service
    4.98
  • Installation
    4.79

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About Banana Solar, Solar Installers

Banana Solar
Silver Partner

Banana Solar - Sit back and enjoy the sunshine.

Three reasons people choose to go with Banana Solar:

1. We have a high quality sales and design process, high quality products and five star customer service rating.

2. We monitor your system remotely after installation - your investment is safe with us.

3. We are locally based and 100% Australian owned.

 

Need help with your bills? We can help you choose the right energy plan to maximise your savings with time of use and feed in tariff analysis.

Banana Solar Solar Reviews

Number one

This company is brilliant. They give you what you need. From day one they were on time, polite, informative, etc. they came out and looked to see what my roof was like, not just using google maps to guess.
They were upfront about costs and timing. The installation boys were perfect and very polite. Everything was explained throughout the process. They even checked my mums solar panels and gave them a clean to make sure her system was running efficiently.
Highly recommend banana solar.
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Very happy with Banana Solar

Detailed quote explaining complex details but clearly for a novice to understand. Quick waiting time to install. Friendly installers who left the driveway and site very clean. Show additional information

Give these guys a go!

We compared numerous installers before taking the plunge with Banana Solar. Unlike many others, they attended in person to assess the roof (sounds fundamental... but you'd be surprised!). Moreover, in addition to the standard 10 year installation warranty, they also included a 5-year 'Total System Warranty', covering any product faults, warranty claims and replacement costs, should they arise.

Ultimately, this promised peace of mind (coupled with their design expertise, and knowledge of Solar Analytics) is what got us across the line. It has already proved valuable, with Boris even returning on his weekend to make an adjustment!

Definitely give Banana Solar a go!
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Professional, well informed, good sales process

The Banana Solar guys are professional and knowledgeable and deal in quality solar systems. Boris the pre-sales engineer spent a long time designing my system, with lots of emails back and forth, answering my questions. I chose these guys through a combination of competitive pricing and good quality components and design. Show additional information

Thorough and responsive

This was the only company of 4 quotes who took time to fly a drone and show me exactly where the panels would fit. I was impressed with the tech and the software used to calculate savings. Banana took the time to video call and answer questions after initial quote and made a return visit after install to talk us through. I am using the Solar analytics app which is great for helping our behavior change.
I would recommend this company to friends and family.
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Very happy with explanation, installation and service

I would recommend Banana Solar. They came to our home and explained their system, they turned up when they said they would and the installation was a breeze, with a further explanation at the end of the installation. Show additional information

Great Service

Oscar and Perry worked hard to install solar for my dad - sat down and worked out usage, bills to optimise the array size, then used a drone to accurately map the (complex) roof. Banana were great in orientating a complex east/west orientation and gave options like solar analytics and solar diversion which are awesome in maximising self-production/usage. They were also helpful in navigating which retailer were best for my parents to be on for FIT and their usage patterns

Great service, communication was very thorough and we're really happy with the system! Only issue was there was a mix up with the install with the incorrect inverter size, but they recognised the mistake quickly and rectified the issue within a week
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Quite impressive service.

Great bunch of blokes to do business with. Installation went very smoothly too. Show additional information

Extremely Happy

I could not fault any part of the entire process .... every facet from the initial contact, site inspection, quotation, prompt response to my many queries, though to installation and then the after sales contact & service have been above expectations. Show additional information

ONE HAPPY CUSTOMER

The Banana Solar experience was great. Everyone from Oscar to Perry were very helpful. The installer crew were efficient and tidy. Highly recommended installer. Show additional information

Very happy. Minimum fuss for a great system.

All the staff were extremely polite, helpful, proactive and knowledgeable. The whole process ended up being very hassle-free, and they used all the latest gadgets and modern software to design the best system for our awkward roof. Very happy with the final outcome and the entire process to get there. Show additional information

Excellent Solar Company

Banana Solar were fantastic from start to finish. They came to my house and sat with me for an hour explaining how everything would work and ran through numerous scenarios with different panels, inverters and finance options. The customer service was the best I've seen. Show additional information

Very happy

Very happy with first introduction with Banana Solar working through what is required Installation was done very well and I was given a good rundown of how it works. From Perry first phone call, then Oscar coming to my home explaining different options very well, to Boris who came on Sunday to finalize the settings, I am really happy. Show additional information

Great service.

The quoting service was excellent. Boris arrived on time and spent a lot of time explaining in plain English how the system worked as well as the options we had for each part of the system. The drone photos and computer simulation of system output were impressive and have I think so far been quite accurate. The installation team arrived on time on both days and were (in spite of experiencing some difficulties due to the age of our roof), polite and kept us informed about what was happening. After installation they contacted us to make sure things were in place and came out to show us how to use the monitoring system we had installed as well as walk through shut down and restarting of the system. They initiated the change of meter and the power company then arranged with us when they would come out. Show additional information

Delivers as promised and more

Excellent sales and quoting. Their design and presentation software made it easy to understand the system and how it would be installed. The explanation of the costs was clear with no hidden fees. The installation process was efficient and the team took extra care to ensure all cabling and conduit was hidden was much as was possible. Very neat finish and excellent clean up by the crew. They were very communicative through the whole process which gave me great confidence. The system is performing better than estimated and follow up by Boris has been appreciated. Show additional information
Very personal service. Honest and enthusiastic. Installers were very careful on existing roof. Very happy. Show additional information

An incredible Experience from Start to Finish

I couldn't recommend the Team from Banana Solar more highly. Form Boris arriving with his drone to survey the house to Alan's amazing install Team. I did get Three Quotes, but hands down Banana Solar where the best, the customer service from Boris has been excellent, and the price was also the best of the three! Win Win.... Show additional information

Professional and efficient.

Banana Solar visited my home the same week I contacted them for a quote, most of the other companies didn't even want to conduct a site inspection prior to quoting.
Boris is exceptionally educated and his knowledge of the various products is impressive.
The installation was both efficient and clean, the cabling and associated materials were all installed with precision and care.
Once installed Perry assisted with the setup and best plan for me.
I would recommend them to anyone that is looking for a professional solar installation company.
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I am having difficulty getting the Fronius inverter communicating. Good initial help from Banana Solar but still waiting for installing electrician to arrange a visit to sort it out. Show additional information

EXCEPTIONAL CUSTOMER SERVICE & INSTALLATION

Banana Solar was the only company who made the time & effort to visit the property and with the most advanced technology and software analysed the property and my power bill to design / spec the perfect system.

Quoting process and design was seamless. Thorough explanation and always willing to answer all my questions and concerns.

As I am an Electrical Contractor I was very particular on the installation which was also executed to my satisfaction and specifications by the installation team. The installation manager Allan attended site to discuss my requirements and the team was very particular in completing to a high standard.

The follow up service was also to a high standard to set up Solar Analytics and Fronius monitoring, with detailed explanations.

The only company who also reviews your system performance as well as power bills after the installation is completed to continue saving you on your power expenses.

Perry & Borris are very knowledgeable and it was a pleasure to deal with, looking forward to a long lasting relationship. No hesitation in recommending Banana Solar, keep up the great work!!
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Great service

The quoting process was very good. Boris came to the house and used a drone to accurately spec up the quote. He was very helpful with all the questions I had later while deciding.
The installers were also very good and did it all in one day.
While they weren't the cheapest, they certainly gave excellent pre and after sales service, from the whole team and I feel confident that they'll be happy to help if I run into any issues later on.
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Brilliant Customer Service

These guys work well as a team delivering outstanding customer service. They take all the worries out of installing solar and are with you every step of the way. Boris was outstanding in helping us through the journey. Allan and the installation team worked through very trying circumstances to deliver a great outcome and everything was well managed by Perry.

I have no hesitation in recommending Banana Solar. They deliver what they promise.
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Professional Service , Excellent Value for a Quality System

The whole process was easy and professionally done.
The ONLY company to do an ONSITE VISIT to assess our roof, explain all the issues honestly and design a system to match our needs.
Boris is a qualified solar engineer and extremely helpful and honest.
The installation was done on time and by professionals.
Follow up home visits to set up monitoring and check system installation and function were done by a professional.
If you want professional service and quality at a great price, I strongly recommend Banana Solar.
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Extremely impressive & knowledgeable understanding of solar products. Quotation process was relaxed, informative and flexible. Installation was prompt and professional.

Banana Solar provides outstanding quality service at every step of the process. Every question is answered thoroughly and follow-up is polite, prompt and professional. Great to work with such a professional operation. Show additional information

AHEAD OF ALL OTHERS

Prior to going with Banana Solar it was clear from user feed back on various sites that the industry left some customers with poor designs, shoddy installs, no recourse to support, no communication, and generally on their own after paying the installer. Together with the Solar Quotes guide and my perception of the business I soon discovered with quotes from 5 prior companies that the consumer was placed in a one sided journey to potential disappointment.
My contact with Perry, and on site visits from Boris it was clear they were up front about their intentions to make the project succeed, and backed this up with the kind of technical interactions which gave their approach immediate credibility and instilled confidence. The installation was completed quickly, albeit with a few minor irritations which were immediately rectified and supported throughout by excellent communication with Perry.

I endorse the prior comments submitted by earlier Banana Solar users as these mostly mirror my own experiences, and recommend intending solar adopters put Banana Solar on top of their choice of preferred solar installer.
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Customer service great Show additional information

Great in ensuring the right outcome for customer

I had a very good experience with Banana Solar. Key differentiator was these guys care about their customers getting what they paid for and they go above and beyond to ensure that outcome.

Example 1: I had issues with my energy provider finding excuses to not upgrade my smart meter (which was not Banana Solar’s fault). Banana Solar could have said “sorry – not my responsibility” but instead they worked very hard to find a solution and thanks to their network they got the job done.

Example 2: My solar installation has been working well for the past 3 months and technically Banana Solar’s job is done. But they still give me a call once in a while to ensure everything is fine, asking questions about my energy consumption to find new ways to lower my bill. That’s to me is excellent customer service.

I also appreciated the time Boris spent to come to my house several times and explain very thoroughly (and patiently) about the solar panels solution. This was really a standout compared to other installers who were only prepared to invest 5min over the phone.

Keep up to good work Banana Solar!
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Great service

Very positive experience with Banana Solar. Boris was excellent in explaining and supporting us. Professional team, high quality communication and reliable team. Show additional information

Excellent service

Excellent service. Good installation team. Very good attitude, easy to talk and deal with. The solar system is performing as expected. Show additional information
Excellent and immediate response from the Banana Solar staff & the installers on any queries I have.
Banana Solar staff came all the way to my house to help set-up & show me how to monitoring solar power generated & usage on iSolarCloud
Installers went way out to get the job done
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I was very impressed with Banana Solar on a number of fronts:
1. Communications: Very quick to respond to the initial enguiry and any further questions I had
2. System design: To determine the right sized system, they came to the house and used a drone to measure the roof, then some software to determine the panel layout. This was compared to some other quotes I received that had obviously only looked at Google Earth and were specifying too many/too few panels.
3. The software used to determine the generation and potential savings and Boris spent a lot of time talking through the options
4. Installation: was carried out by a third party contractor, but Perry was there at the beginning to make sure everything was going smoothly
5. Post-installation: follow up has been thorough as well
6. Price: last but not least, the price was very appealing
Highly recommended
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Two companies came to house for quotation. Others did quote on-line. I chose Banana as they came to site prepared with presentation and computer simulation of energy saving. Other company representative was 25 minutes late. I wanted a good quality system, not the cheapest. Show additional information
Following the guidelines from Choice Magazine, Banana Solar was the only company that could answer the questions recommended by Choice. They have an office in Sydney and their solar suppliers also have offices in Sydney. This was the only company that guaranteed long term customer support. This was the only company that came out to have a technical inspection of our house before quoting. I was given a choice of three systems, once I had made my choice and an agreed upon date of installation was given. On the day, very pleasant installers arrived by 7.30am and they finished the job by 12.15pm . Without cost, they also removed an old and failed solar system from our roof. Once our meter was upgraded, we had another meeting with Boris to set up the monitoring system on our home and to give us advice on how to optimise our savings and usage. I have recommended this company to my friends and have no hesitation in giving them the highest rating. Show additional information
Boris has great knowledge of the Solar Market and was able to provide us with great advice and information to help us choose the best system for our property. Show additional information
Excellent service because Banana Solar sent solar experts (Boris and Raymond) to our home. We have got a good deal "quality/price". The installation was quick and efficient. The installing team was helpful and worked well. After the installation, Boris came back to meet us, to set up the smart monitoring system and he also helped us to improve our energy plan in order to optimize savings. Show additional information
It is the best decision I have ever taken over the last 10 years. I recommend Banana Solar to everyone in Australia. Show additional information
Perry was very helpful during the entire process from quote to installation, answered our many questions quickly and honestly, Great to deal with. Show additional information
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Prompt and reliable with quotes and service. Great team on the ground too. Show additional information
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Perry at Banana Solar and his team were extremely helpful in answering all of our questions The service at Banana Solar was prompt and extremely efficient offering us great value for money with an exceptional quality product delivered on time. Thank you Banana Solar we would highly recommend Perry and the team to anyone thinking of installing solar. Show additional information
Thoroughly recommend Banana Solar. I was initially hesitant in signing with these guys given it was such a newly formed company but the entire experience has been very positive.
Competitive pricing for a quality system, prompt clear communication, short wait for on time installation, pride in their installation and electrical work performed with attention to detail to provide the most aesthetically pleasing result. Attentive after sales service and follow up information.
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Banana Solar were the only company I contacted who did not try and do the hard sell. They made the effort to come to our home and scope the works required and discuss the system proposed and the alternatives.

The installation was seamless and they delivered on time.

They have been very helpful throughout the process and I would recommend them to anyone considering a solar system.
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I highly recommend Banana Solar to anyone thinking about installing solar.

My Solar Journey began some 4 years ago. After over 10 companies visiting my house through these years, many looked at my Terracotta tiled 30 degree roof and ran away, all too hard and too difficult. I had even signed Contracts with three of these companies that claimed they did Cathedral roofs, again only to be disappointed by their specialists installation teams running away.

Then I came across Banana Solar, these guys were committed, professional and ready to face the challenge. Even after going through my rigorous questioning (as I am an electrical engineer), having their installation team inspect the roof pitch, signing up the contract, Banana Solar finally installed the system on my roof.

I found the guys at Banana Solar very knowledgeable. They understand the importance of selecting quality components and installing them with quality standards. This ensures that minimal or no warranty claims occur. Banana Solar use their own installation team to maintain this high standard of install, where others Solar Suppliers subcontract their installation resulting in reworks and eventually closing their doors. As a client, I prefer a good installation of quality items so that the system doesn't need to be repaired and I don't loose on any electricity production resulting in loss of revenue from my feeds into the grid. Banana Solar also include in their packages a predictive Solar System Analysis tool that helps ensure you maximise your return on investment by alerting you to faults and low performance from the system.

I was very impressed with their quality of installation and their principles, no corners were cut and they refused to. In fact they surprised me by their insistence in meeting their own high quality standards during installation.

Banana Solar's during & after sales service is also timely and of high quality. Continue the great work Banana Solar.

I highly recommend Banana Solar to anyone wanting to install a Solar System on their roof.
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Perry from Banana Solar has always been helpful and great to deal with!. Quick to respond to our concerns and make us fell confident in our new solar system, for a new company they are starting off very well! :) Show additional information
Initially I was a little overwhelmed getting solar. There are so many companies and so many options (panel type, inverter type, number of panels, etc.). However, I am glad to have gone with Banana Solar. I had cheaper quotes (some seemed too good to be true) from other companies but Perry @ Banana Solar proved to me why it is worth paying a little extra to get a quality product & service as solar is a long term investment. The install was seamless and the after sales service from Banana Solar is great (they are frequently checking in to make sure everything is working as expected). I can see my savings everyday using the Solar Analytics device that was recommended. Linda. Show additional information
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