Goodhew Electrical and Solar Reviews
About
Based in the Redlands for 10 years, Goodhew Electrical & Solar is one of Brisbane's longest standing solar companies with over 15000 systems in the area alone.
Goodhew specialise in Solar Electricity, Solar Hot Water & Hybrid Battery Power for residential homes, commercial businesses as well as Sporting Clubs.
Goodhew also have a maintenance & support centre to assist with all maintenance checks, technical support and servicing on all solar systems, even those not installed by Goodhew.
We only use quality products and employ own staff to insure that we are getting nothing but the very best for our valuable customers.
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
The views expressed by reviewers are theirs' alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.
Goodhew Electrical and Solar Reviews (44)
Show Most Recent reviews from All time
- 5 star 10
- 4 star 27
- 3 star 7
- 2 star 0
- 1 star 0
View Timeline
12 February 2021
Value for money
Quality of System
Installation
Customer Service
6.6kW
Solar System Size
$4,000 to $6,000
Cost
Longi Solar
Panel Brand
Growatt
Inverter Brand
01 July 2020
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $8,000
Cost
Hanwha Q CELLS
Panel Brand
Fronius
Inverter Brand
Very professional team. Definitely recommend.
Very nice work, professional staff, Monique in the office was particularly helpful with the quote and very patient with the updates as I firmed up my requirements, and the install guys were excellent and happily answered my questions as the job went along.25 May 2020
Value for money
Quality of System
Installation
Customer Service
8kW
Solar System Size
$8,000 to $10,000
Cost
Suntech
Panel Brand
Sungrow
Inverter Brand
Overall Fantastic Company
An amazing team of professionals who go above and beyond! The ladies in the office worked in with my sporadic shift work, the written quote was easy to understand and very competitive, and the service by the tradies on the day of installation was very slick and thorough! These guys certainly know their stuff and follow through. Thank you Gavin and The Goodhew's team. Annette Bradbury24 February 2020
Value for money
Quality of System
Installation
Customer Service
6.6kW
Solar System Size
$4,000 to $6,000
Cost
CSUN
Panel Brand
Growatt
Inverter Brand
Solar Installation
Great installation, great service and easy from start to finish.Panel rating: 5/5
Inverter rating: 5/5
21 October 2019
Value for money
Quality of System
Installation
Customer Service
20kW
Solar System Size
$12,500 to $15,000
Cost
Suntech
Panel Brand
Fronius
Inverter Brand
Sales team patient with my various requests while finalising system size. Installation was done with 10 days
1. The sales process went relatively smoothly. Initially looked at purchasing a 6.6kw system but after multiple iterations decided on a 15.86kw panels/ 12.5kw 3 phase inverter system. The sales team was very accommodating with questions/updates to the quote.2. Installation was with 7 days of signing a contract. Team was punctual and very helpful ensuring that wiring was internal to roof space and wall cavities as much as practical. All packing materials were removed and installation was completed as per the initial estimate.
3. The customer service team have been prompt responding to any questions I have had. They organised the grid connection which happened weeks after installation.
Not the fault of Goodhews, but it was a little frustrating having the system installed and ready to go and then having to wait for the grid connection to happen.
24 August 2019
Value for money
Quality of System
Installation
Customer Service
6.6kW
Solar System Size
$4,000 to $6,000
Cost
Suntech
Panel Brand
Fronius
Inverter Brand
All good, local company. not a new setup company with no trading history.
Sales good fair priceinstallation no issues.
took care of grid connection
20 August 2019
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$4,000 to $6,000
Cost
CSUN
Panel Brand
Growatt
Inverter Brand
Good job, good install, tidy
Sales was good, quote accurateInstallation professional , punctual, cleanup after install.
They organised grid connection
05 August 2019
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
$2,000 to $4,000
Cost
CSUN
Panel Brand
Sungrow
Inverter Brand
Great Company
I had an existing system that was not working. Goodhew were one of the only companies that would come out to check it out. Turned out we needed a new system. A quotation was emailed to me containing all information about the solar system, costs etc. The installation was organised with a promise of notification if the install could be done earlier - which it could so was installed 4 days earlier. Installation was punctual & efficient. Very happy thus far & would recommend Goodhew Solar to others.Panel rating: 4/5
Inverter rating: 4/5
09 July 2019
Value for money
Quality of System
Installation
Customer Service
10kW
Solar System Size
More than $20,000
Cost
Very content with off grid system
We are very happy with our off grid solar system with lithium battery. We are having hot water, induction cooking etc all on the one solar/battery system. It is now doable to be completely stand alone and don’t use any fossil fuels anymore. For anyone who considers them I recommend Gavin Goodhew. I have spoken to many potential suppliers and installers after my 2 year journey until I contacted Gavin and finally found someone with knowledge which has worked out very well. Happy to explain to anyone that is interested. 10kw Solar panels and 13.8 kWhr battery seem to do the job even with the sun now at it lowest position.
11 June 2019
Value for money
Quality of System
Installation
Customer Service
6.6kW
Solar System Size
$3,000 to $6,000
Cost
23 April 2019
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
CSUN
Panel Brand
Trannergy
Inverter Brand
Original Review on 22-08-2018:
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
Follow Up Review on 23-04-2019:
5* Have reduced our electricity bills from $400/quarter to $028 November 2018
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
20 August 2018
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$10,000 to $15,000
Cost
I always found staff very helpful when I had a question, so when I moved to Central Queensland in February and was getting bamboozled with all different quotes at different prices and models ratings, I got back to Goodhew who gave me a competitive price on a 6.5kW Panel, 5kW Inverter system and a special price on a 4.5kW Battery installed. This has proved adequate for our needs with a credit from Ergon on a monthly bill.
We have now used a total 63kWatts/Units from the Grid, which includes cooking, air conditioning and other domestic activities not connected to the battery for after-hours since March, as the battery is ample for our needs after sunset. The installation also diverts power during maximum generation times to the Hot Water heater, which is less expensive than the Overnight Tariff which I had disconnected. The solar meter which displays both Solar Power returned to Grid and total Grid Consumption, is read remotely by Ergon and I can also monitor the performance by Wi-Fi.
As all of this was recommended by Sales and promptly and efficiently installed by a team who travelled a round trip of about 1060 kilometres here to do this, I definitely recommend this company for any person considering a Solar Installation.
02 August 2018
Value for money
Quality of System
Installation
Customer Service
6kW
Solar System Size
$3,000 to $6,000
Cost
15 July 2018
Value for money
Quality of System
Installation
Customer Service
1kW
Solar System Size
Under $3000
Cost
02 May 2018
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
Under $3000
Cost
11 December 2017
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
06 December 2017
Value for money
Quality of System
Installation
Customer Service
6kW
Solar System Size
$6,000 to $10,000
Cost
07 June 2017
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
Trannergy
Inverter Brand
Inverter rating: 4/5
24 May 2017
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
Re Installation: Arrived 1.5hrs late and didn't finish in one day as promised. Are to return in 1 week to fit panels. So still WIP hence N/A.
Re Customer Service: Were first to respond and with the lowest quote so that was Good but delayed installation was poor so I have marked average.
25 August 2016
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
Simax
Panel Brand
Trannergy
Inverter Brand
Original Review on 23-12-2015:
As the system is only just installed, it really is a bit early to say much about backup service, quality etc.Panel rating: 4/5
Inverter rating: 4/5
Value for money: 4/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 4/5
Follow Up Review on 25-08-2016:
Yes. I have a 5.5 kW system with 8 (250W) panels facing ENE and 14 facing NNW. During the summer months the system regularly generated >30kWh per day.22 September 2015
Value for money
Quality of System
Installation
Customer Service
More than 6kW
Solar System Size
$6,000 to $10,000
Cost
10 September 2015
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
Under $3000
Cost
05 August 2015
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
09 December 2014
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
German Solar
Panel Brand
SDS (Other)
Inverter Brand
Original Review on 08-04-2014:
Thanks again.Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5
Follow Up Review on 09-12-2014:
Excellent.12 September 2014
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
SIMAX 156 Monocrystalline (Other)
Panel Brand
SMA
Inverter Brand
Original Review on 28-01-2014:
I decided on an SMA inverter. This has Bluetooth technology to talk to your computer. Except that it only talks to PC's, not Apple computers because SMA has not bothered with the software for anything other than Windows.Panel rating: 3/5
Inverter rating: 4/5
Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5
Follow Up Review on 12-09-2014:
More or less. I bought cheap panels and got what I paid for. Even at the present ridiculously low feed in tariffs I expect the system to have paid for itself in about 5 to 6 years.07 May 2014
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
$3,000 to $6,000
Cost
Eoplly
Panel Brand
Yueqing Sandi Electric
Inverter Brand
Original Review on 13-02-2012:
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5
Follow Up Review on 07-05-2014:
Yes.06 April 2014
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$3,000 to $6,000
Cost
30 March 2014
Value for money
Quality of System
Installation
Customer Service
6kW
Solar System Size
$6,000 to $10,000
Cost
Would recommend Goodhew any day.
11 March 2014
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
through SolarQuotes.com.au and others. I also spoke to the owners of one of your systems in my street so by the time I contacted you I had already made up my mind to a large extent. Nevertheless Andrew King was a very helpful individual and I was happy to continue with the order in the belief that I had made a suitable choice and signed a contract on the 22nd of November 2013. On the same day I paid $1000.00 deposit by direct transfer to your
account and received a Sale Order to that effect (with my deposit debited from the total) by mail a few days later.
Installation: I received a call in late December to tell me that the
installation would be carried out on the 6th of January 2014. The crew did their work in a very meticulous and professional manner and from what I observed during the day and since then, I have no complaints about their workmanship. I presented one of them with my personal cheque for $5991.00 as previously arranged, to pay for the remainder of the contract. I was asked if it would be OK if your office issued a receipt and I agreed. That amount was drawn from my account the next day.
Product: I chose to have an SMA Inverter despite the additional cost and Simax panels knowing that the latter were made in China.
Both have shown to be effective even if not as good as I expected.
The SMA inverter, although having Bluetooth technology built in, will only communicate with a "Windows" environment, i.e. not with my Apple computer. This is obviously not your problem and I have argued with SMA but without success. The display on the Inverter is also set to communicate any fault messages in german and although I have brought this to the attention of your staff member Peter (who inspected the item on the 30th of January) it has not been resolved. Reading the SMA Installation Manual (Page 50 - Display
language) seems to me to show that changing this would be a relatively simple procedure, unless I have misunderstood something.
Your contract documentation states that the Simax solar panels are warranted (by the manufacturer) to produce "at least 90% of their as new power output for 10 years.". Energex inspected the site on the 21st of January 2014 and in the 42 days of continuous operation since then, I have observed only 6 brief periods where the displayed output has been greater than 4kW (for a 5.4 kW array) and it has peaked at a mere 82% of the "as new power output" as far as I have been able to observe. So I would say that the Simax claim is very optimistic in the real world, to say the least.
However, today we reached the total of 1MWh produced in the above 42 days which amounts to an average of 26.8 kWh per day and I am confident that my electricity costs will be negligible in the short & medium term. It remains to be seen how well the system performs in the long term.
After-sale: On 4 separate occasions I have asked to be issued with a
receipt for the final payment I made on the 6th of January. On the 20th of February I finally received an email of a copy of the original Sale Order dated the 22nd of November showing a total payment of $6991.00. This is obviously not a document I would want to use in the case of a warranty claim so I will be using the installation date of the 6th of January and the "switch on" date of the 21st of January for the Manufacturer's warranty period if any such action becomes necessary.
Finally, I'll repeat what I have said earlier. I am reasonable happy with what I received for my money. My research prior to ordering this system indicates that what I eventually got was probably as good as I could expect for the amount paid and given the circumstances and the industry environment.
I chose Goodhew because it is a local and relatively small company and I have not regretted that decision.
24 January 2014
Value for money
Quality of System
Installation
Customer Service
4kW
Solar System Size
$3,000 to $6,000
Cost
21 January 2014
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
$3,000 to $6,000
Cost
06 January 2014
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
15 March 2013
Value for money
Quality of System
Installation
Customer Service
5kW
Solar System Size
$6,000 to $10,000
Cost
The two men who installed the system were quiet, clean and efficient. They left the site clean after they had finished.
Just by chance, the two installers had to return the following day to pick up some equipment they had left behind. They went out of their way to check the system and found the controller was not working. They said they had a spare in the truck and replaced the faulty unit immediately. No paper work, no checking with the boss.
Several months later I had a query and they were quite happy to explain the situation over the phone.
I like to use local companies and I certainly was not disappointed with my choice.
12 September 2012
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
Under $3000
Cost
German Solar
Panel Brand
CEHE (Other)
Inverter Brand
Original Review on 19-05-2011:
Panel rating: 5/5
Inverter rating: 5/5
Value for money: 5/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 4/5
Follow Up Review on 12-09-2012:
Yes it has14 August 2012
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
$3,000 to $6,000
Cost
27 March 2012
Value for money
Quality of System
Installation
Customer Service
2kW
Solar System Size
$3,000 to $6,000
Cost
21 December 2011
Value for money
Quality of System
Installation
Customer Service
1.5kW
Solar System Size
Under $3000
Cost
08 October 2011
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
$6,000 to $10,000
Cost
06 July 2011
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
$6,000 to $10,000
Cost
26 May 2011
Value for money
Quality of System
Installation
Customer Service
1.5kW
Solar System Size
Under $3000
Cost
15 May 2011
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
$6,000 to $10,000
Cost
03 August 2010
Value for money
Quality of System
Installation
Customer Service
3kW
Solar System Size
$10,000 to $15,000
Cost
01 June 2010
Value for money
Quality of System
Installation
Customer Service
1.5kW
Solar System Size
$3,000 to $6,000
Cost
Installation took place in one afternoon, and the installer organised the forms for Energex and Origin.
I haven't had the opportunity to see the wheel in the meterbox turning backwards yet, as it was dark when I came home today!
Will give more feedback when the meterbox is connected to the grid, and we (hopefully) save some money. Our last bill was a doozy - $849 (three extra people staying), almost twice the one before, so we are hoping for some improvement, as well as being kinder to the planet.
V good service and products
The process was seamless and we are v happy with the final product