Heinz Solar Co Reviews
4.5
Leave a review Based on 43 ratings Aus Ranking
- 5 star 15
- 4 star 24
- 3 star 4
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.50
- System Quality 4.46
- Customer Service 4.53
- Installation 4.49
Timeline
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Heinz Solar Co is a Solar Power Installation company based in Suffolk Park and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes
Heinz Solar Co Solar Reviews
Professional service, excellent workmanship
I was thrilled with the whole process and have already completed this survey, Gail Show additional informationEfficient competent
Gave us prompt service. Staff was efficient and courteous and knowledgeable. Came for first clean and did an excellent job. Show additional information
Very helpful regards information.
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Heinz solor were very professional, quick to install, very neat and tidy, and a great company to deal with, highly recommend.
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Very happy with the sales, service and installation from Hienz Solar, very pleasant company to deal with.
Diappointed with the serivice from Origin Energy, promised tarif meter within 30 days, now 40 days and still waiting. Show additional information
Diappointed with the serivice from Origin Energy, promised tarif meter within 30 days, now 40 days and still waiting. Show additional information
I don't think I would deal with any other vendor. Very knowledgeable and practical and always available to assist and advise. The installer team were very impressive and very good to deal with. The installation was over 3 days in temperatures in excess of 38C. I cannot praise the company and its team more highly.
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Heinz and his team have done a great job.
The process was made very easy and backed with prompt and professional service.
Heinz and his team are easy to talk to and respond to any questions or concerns quickly and positively. Show additional information
The process was made very easy and backed with prompt and professional service.
Heinz and his team are easy to talk to and respond to any questions or concerns quickly and positively. Show additional information
Heinz solar were the most knowledgeable company I dealt with. I liked the fact that the company were based locally, as were all the installers. We haven’t had the system connected as yet - waiting on smart meter, but they were great to deal with.
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Bit miffed that you did not refer anyone from my local area. Lismore NSW. Will not be likely to use or recommend you for other installs in this area....
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Installers accidentally made a hole in my ceiling
- but these things happen and was repaired and dealt with professionally Show additional information
- but these things happen and was repaired and dealt with professionally Show additional information
Heinz solar came all the way out to north west nsw just for us. The service was the best I have came across in a long time. The quality is excellent. Highly recommanded. Top work guys
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Heinz was the only supplier who followed through. He has designed a great system which will be installed shortly
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The Solar quote website has provided me with all the info to confidently choose the best quote/system from the 3 suppliers suggested.
All suppliers responded promptly.
Heinz Solar was chosen as the best option regarding price/quality/advise and response to questions and concerns.
The system is at this stage performing above expectation with the help of the added Fronius smart meter. Self consumption at this stage is around 70%.
Finn thanks for your excellent website and keep going.
Ignatius Show additional information
All suppliers responded promptly.
Heinz Solar was chosen as the best option regarding price/quality/advise and response to questions and concerns.
The system is at this stage performing above expectation with the help of the added Fronius smart meter. Self consumption at this stage is around 70%.
Finn thanks for your excellent website and keep going.
Ignatius Show additional information
I still haven't the system turned on yet....finished 28th March.
The problem is with Origin and me not understanding the procedure. Show additional information
The problem is with Origin and me not understanding the procedure. Show additional information
Took some time to get OK from Essential Energy, six weeks from acceptance of quote to installation.
Installation was very fast & efficient, the workmen were excellent at their job, no delays, having previously had solar this was something of a revelation at the speed & workmanship.
Very satisfied. Pop Show additional information
Installation was very fast & efficient, the workmen were excellent at their job, no delays, having previously had solar this was something of a revelation at the speed & workmanship.
Very satisfied. Pop Show additional information
Great company to deal with, happy with the service provided, I recommend this company to install solar panels.
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Was installed 10/11/16 ,as I said above I couldan't be happier with system
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A whole lot of kW for not much money. Fantastic install. Looking forward to no more bills!
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I have selected a hybrid battery system to integrate with existing 1.5 installation. Expect installation to commence end of October. Will provide further feedback after the system has been in operation over one power bill, possibly February 2017.
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They are a local company. I knew the salesperson and the price was extremely good. The reason for the improvement in price was well explained and the installation was swift and efficient.
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We were very happy with the two quotations received. They were quite competitive and included data and information we needed to help make a decision. Both people were also very prompt in supplying answers to our questions clarifying aspects we were not sure about.
We have paid our deposit and now await the necessary approvals prior to installation.
We also told each person that we would pass on their names to any people we met who were also wanting to have advice and quotes to install panels. Show additional information
We have paid our deposit and now await the necessary approvals prior to installation.
We also told each person that we would pass on their names to any people we met who were also wanting to have advice and quotes to install panels. Show additional information
SAE took 3 weeks to respond to email request
Sometimes there is no issues for a dozen installs and all things that can go wrong go wrong with one install for some reason... Thank you for your patience Show additional information
Supplier Reply
There has been delays for Steve due to holidays, Essential Energy's ongoing portal problems, recent storms, and freight company loosing the order. We are truly sorry but it was out of our hand.Sometimes there is no issues for a dozen installs and all things that can go wrong go wrong with one install for some reason... Thank you for your patience Show additional information
Thank you for the service. It was very efficient.
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Thanks for the information from your site. Very helpful. I am a (retired) Technician, so possibly more picky than other PV consumers. I chose a superceeded Inverter (really cheap, but a reliable brand, Fronius). The Panels are Jinko, that I consider a better low cost option than buying Rolls Royce quality panels. Installed on Grace Racks. The main issues I picked up the installer on was that they did not protect the Earth wire correctly through the roof penetration (repaired), & I was extremely unhappy about the clamping of the interconnect conduit between the rows of panels on the roof: I would expect the conduit to be clamped to the racking using approved fixing methods. Initially the conduit was free floating (a fault if it was inspected). This was repaired by using metal cable ties to clip the conduit to the panels & racking. I am still not 100% happy, but it is satisfactory & safe.
I recommend that customers get a safety inspection by a 3rd party after installation because most consumers would not be aware of these safety issues.
One comment on my system: it is 13.5Kw of panels, 10Kw West facing, & 3.5Kw East facing. It is limited to 5Kw grid feed, but is averaging 40kWh/day in the middle of winter. This is returning better than bank (home loan) interest on my grid feed, with currently no self-consumption as building is under construction. When the building is finished, the Hot water will be heated by re-directed grid feed power (about 10KwH/day for 3 person use), & grid feed will be for excess over house immediate use. This PV system investment should repay in 4-5 years!
Doug is very well researched and we spend a great deal of time with him making sure he is happy with everything. We gave him and extremely competitive price for Tier one panels and Austrian inverter. He spent a great deal of time overseeing all steps of the process which was slowing things down. The 3 phase power supply was Doug's responsibility and we waited patiently for things being sorted out over a couple of weeks. Doug spoke with Fronius head tech guy a few times, Doug the installer and myself had meters of email exchange.
I gave Doug information well beyond anything neccesary under CEC guidelines.
Doug did not pay in full as agreed upon in our contract but in increments.
I would return his calls, emails and texts making sure he was happy and all was done to his complete satisfaction. The reason why his solar is going really well is because we did good job and he was provided with the best gear possible within budget. I think it is not fair for him to give low number on review. We do really care about our customers and bent backwards. Show additional information
I recommend that customers get a safety inspection by a 3rd party after installation because most consumers would not be aware of these safety issues.
One comment on my system: it is 13.5Kw of panels, 10Kw West facing, & 3.5Kw East facing. It is limited to 5Kw grid feed, but is averaging 40kWh/day in the middle of winter. This is returning better than bank (home loan) interest on my grid feed, with currently no self-consumption as building is under construction. When the building is finished, the Hot water will be heated by re-directed grid feed power (about 10KwH/day for 3 person use), & grid feed will be for excess over house immediate use. This PV system investment should repay in 4-5 years!
Supplier Reply
Thank you Doug for your feedback.Doug is very well researched and we spend a great deal of time with him making sure he is happy with everything. We gave him and extremely competitive price for Tier one panels and Austrian inverter. He spent a great deal of time overseeing all steps of the process which was slowing things down. The 3 phase power supply was Doug's responsibility and we waited patiently for things being sorted out over a couple of weeks. Doug spoke with Fronius head tech guy a few times, Doug the installer and myself had meters of email exchange.
I gave Doug information well beyond anything neccesary under CEC guidelines.
Doug did not pay in full as agreed upon in our contract but in increments.
I would return his calls, emails and texts making sure he was happy and all was done to his complete satisfaction. The reason why his solar is going really well is because we did good job and he was provided with the best gear possible within budget. I think it is not fair for him to give low number on review. We do really care about our customers and bent backwards. Show additional information
Heinz was easy to deal with. Always answered my questions promptly and honestly. We were happy to go with a small local company
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Hienz and his team were great. They explained options, rebates, how the system would be installed, and the pricing.
They scheduled the system installation very close to my making the deposit and the installation was completed
for a 100 panel system in one day. The team came prepared, had everything they required, and only required about
1/2 hour power outage to install the new meter. It was far smoother than I ever anticipated. I would clearly recommend Heinz Solar and his team
of installers any time. Craig Anderson, CEO of The Sunglass Fix Show additional information
They scheduled the system installation very close to my making the deposit and the installation was completed
for a 100 panel system in one day. The team came prepared, had everything they required, and only required about
1/2 hour power outage to install the new meter. It was far smoother than I ever anticipated. I would clearly recommend Heinz Solar and his team
of installers any time. Craig Anderson, CEO of The Sunglass Fix Show additional information
Heinz was very helpful, and his team was very thorough
This install was on industrial unit. Show additional information
Supplier Reply
Thank you Clive for your review prompt payment and ease of business.This install was on industrial unit. Show additional information
We went with a local company. They turned up for quote on appointed time and the same with installation.
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Heinz was extremely helpful, never difficult to question and he explained things for us brilliantly.
Wouldn't hesitate to recommend him to anyone looking to add solar panels to their home or commercial building.
cheers Heinz Show additional information
Wouldn't hesitate to recommend him to anyone looking to add solar panels to their home or commercial building.
cheers Heinz Show additional information
There was a single incident in the whole process and Heinz was rapidly responsive and in fact he has at all times been very quick to answer my calls for information and assistance as much after as before installation. He goes out of his way to ensure a positive experience and I rate his involvement here very very highly indeed. I have no hesitation in recommending Heinz Solar for customer service and satisfaction at a very competitive price point as well. I will definitely give him the opportunity to offer his services when the time arrives to take my next step go fully off-grid.
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A very professional job. The supplier attended my premises to assess the job and provide a quotation.
All details were attended to by him. (Supply authority connections , new meter and STC's etc.
The installation was completed in 2 weeks after I gave the go ahead.
I would recommend this company wholeheartedly. Show additional information
All details were attended to by him. (Supply authority connections , new meter and STC's etc.
The installation was completed in 2 weeks after I gave the go ahead.
I would recommend this company wholeheartedly. Show additional information
Very professional with a personal touch
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Heinz didn't measure the roof size for the system we selected. 2 panels poke up above the roof line, one panel could not fit on.
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Supplier Reply
Roof was measured 3 weeks prior to install on roof by Jack Traynor the installer for customers. Customer asked for panels to be moved on day of install which changed the layout.Show additional information
A quality service from the first phone call right through to installation. Every question was answered in easy-to-understand detail, undertakings were met within the agreed timeframes, and the general customer attitude was outstanding.
Would highly recommend.
Would highly recommend.
Supplier Reply
Thank you Scott for prompt payment. It was a pleasure to deal with you. Show additional information
The system isn't turned on yet so I hope it will work and there are no problems.
Supplier Reply
Sorry about the misunderstanding but system was operational on day of install and net meter was installed shortly after. Thank you for prompt payment. It was a pleasure to deal with you. Show additional information
Because of the degree of pitch of our roof the installers broke 2 roofing tiles when they slid off the roof. Fortunately we had 2 spare tiles and thankfully no more were broken in the installation! We understood that this was not due to a fault of the installers.
We were very impressed with the fellow, Jack, who was in charge of the installation.
We were very impressed with the fellow, Jack, who was in charge of the installation.
