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Heinz Solar Co Reviews

Based on 23 reviews

  • 5 star 10
  • 4 star 10
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.57
  • System Quality
    4.52
  • Customer Service
    4.57
  • Installation
    4.40

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About Heinz Solar Co, Solar Installers

Heinz Solar Co is a Solar Power Installation company based in Suffolk Park and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Heinz Solar Co Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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They are a local company. I knew the salesperson and the price was extremely good. The reason for the improvement in price was well explained and the installation was swift and efficient. Show additional information
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SAE took 3 weeks to respond to email request

Supplier Reply

There has been delays for Steve due to holidays, Essential Energy's ongoing portal problems, recent storms, and freight company loosing the order. We are truly sorry but it was out of our hand.
Sometimes there is no issues for a dozen installs and all things that can go wrong go wrong with one install for some reason... Thank you for your patience
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Was installed 10/11/16 ,as I said above I couldan't be happier with system Show additional information
I have selected a hybrid battery system to integrate with existing 1.5 installation. Expect installation to commence end of October. Will provide further feedback after the system has been in operation over one power bill, possibly February 2017. Show additional information
Thank you for the service. It was very efficient. Show additional information
We were very happy with the two quotations received. They were quite competitive and included data and information we needed to help make a decision. Both people were also very prompt in supplying answers to our questions clarifying aspects we were not sure about.
We have paid our deposit and now await the necessary approvals prior to installation.

We also told each person that we would pass on their names to any people we met who were also wanting to have advice and quotes to install panels.
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Thanks for the information from your site. Very helpful. I am a (retired) Technician, so possibly more picky than other PV consumers. I chose a superceeded Inverter (really cheap, but a reliable brand, Fronius). The Panels are Jinko, that I consider a better low cost option than buying Rolls Royce quality panels. Installed on Grace Racks. The main issues I picked up the installer on was that they did not protect the Earth wire correctly through the roof penetration (repaired), & I was extremely unhappy about the clamping of the interconnect conduit between the rows of panels on the roof: I would expect the conduit to be clamped to the racking using approved fixing methods. Initially the conduit was free floating (a fault if it was inspected). This was repaired by using metal cable ties to clip the conduit to the panels & racking. I am still not 100% happy, but it is satisfactory & safe.
I recommend that customers get a safety inspection by a 3rd party after installation because most consumers would not be aware of these safety issues.

One comment on my system: it is 13.5Kw of panels, 10Kw West facing, & 3.5Kw East facing. It is limited to 5Kw grid feed, but is averaging 40kWh/day in the middle of winter. This is returning better than bank (home loan) interest on my grid feed, with currently no self-consumption as building is under construction. When the building is finished, the Hot water will be heated by re-directed grid feed power (about 10KwH/day for 3 person use), & grid feed will be for excess over house immediate use. This PV system investment should repay in 4-5 years!

Supplier Reply

Thank you Doug for your feedback.
Doug is very well researched and we spend a great deal of time with him making sure he is happy with everything. We gave him and extremely competitive price for Tier one panels and Austrian inverter. He spent a great deal of time overseeing all steps of the process which was slowing things down. The 3 phase power supply was Doug's responsibility and we waited patiently for things being sorted out over a couple of weeks. Doug spoke with Fronius head tech guy a few times, Doug the installer and myself had meters of email exchange.
I gave Doug information well beyond anything neccesary under CEC guidelines.
Doug did not pay in full as agreed upon in our contract but in increments.
I would return his calls, emails and texts making sure he was happy and all was done to his complete satisfaction. The reason why his solar is going really well is because we did good job and he was provided with the best gear possible within budget. I think it is not fair for him to give low number on review. We do really care about our customers and bent backwards.
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Heinz was easy to deal with. Always answered my questions promptly and honestly. We were happy to go with a small local company Show additional information
Hienz and his team were great. They explained options, rebates, how the system would be installed, and the pricing.
They scheduled the system installation very close to my making the deposit and the installation was completed
for a 100 panel system in one day. The team came prepared, had everything they required, and only required about
1/2 hour power outage to install the new meter. It was far smoother than I ever anticipated. I would clearly recommend Heinz Solar and his team
of installers any time. Craig Anderson, CEO of The Sunglass Fix
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We went with a local company. They turned up for quote on appointed time and the same with installation. Show additional information
Heinz was extremely helpful, never difficult to question and he explained things for us brilliantly.

Wouldn't hesitate to recommend him to anyone looking to add solar panels to their home or commercial building.

cheers Heinz
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There was a single incident in the whole process and Heinz was rapidly responsive and in fact he has at all times been very quick to answer my calls for information and assistance as much after as before installation. He goes out of his way to ensure a positive experience and I rate his involvement here very very highly indeed. I have no hesitation in recommending Heinz Solar for customer service and satisfaction at a very competitive price point as well. I will definitely give him the opportunity to offer his services when the time arrives to take my next step go fully off-grid. Show additional information
A very professional job. The supplier attended my premises to assess the job and provide a quotation.
All details were attended to by him. (Supply authority connections , new meter and STC's etc.
The installation was completed in 2 weeks after I gave the go ahead.
I would recommend this company wholeheartedly.
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Very professional with a personal touch Show additional information
Heinz didn't measure the roof size for the system we selected. 2 panels poke up above the roof line, one panel could not fit on.

Supplier Reply

Roof was measured 3 weeks prior to install on roof by Jack Traynor the installer for customers. Customer asked for panels to be moved on day of install which changed the layout.
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Heinz was very helpful, and his team was very thorough

Supplier Reply

Thank you Clive for your review prompt payment and ease of business.
This install was on industrial unit.
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A quality service from the first phone call right through to installation. Every question was answered in easy-to-understand detail, undertakings were met within the agreed timeframes, and the general customer attitude was outstanding.
Would highly recommend.

Supplier Reply

Thank you Scott for prompt payment. It was a pleasure to deal with you. Show additional information
The system isn't turned on yet so I hope it will work and there are no problems.

Supplier Reply

Sorry about the misunderstanding but system was operational on day of install and net meter was installed shortly after. Thank you for prompt payment. It was a pleasure to deal with you. Show additional information
Because of the degree of pitch of our roof the installers broke 2 roofing tiles when they slid off the roof. Fortunately we had 2 spare tiles and thankfully no more were broken in the installation! We understood that this was not due to a fault of the installers.

We were very impressed with the fellow, Jack, who was in charge of the installation.

Supplier Reply

Thank you Christina, We are sorry about the breakages. Sometimes breakages occur due to sometimes hundreds of kgs, tools etc. shifted around the roof. Thank you for prompt payment and ease of installation. It was a pleasure to deal with you. Show additional information