Heinz Solar Co Reviews
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A group of friendly and knowledgeable solar experts situated in Byron Bay, ready to help you get started with sustainable energy in your home. Diverse in background and experience, the members of this team have one thing in common: they are passionate about renewable energy and want to share it with you.
Reviewers report paying: $6,700 - $8,000 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Heinz Solar Co Reviews (59)
Show Most Recent reviews from All time
Average Scores
4.6/5
Value for money
4.6/5
Quality of System
4.6/5
Installation
4.7/5
Customer Service
- 5 star 27
- 4 star 28
- 3 star 4
- 2 star 0
- 1 star 0
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08 December 2021
28 November 2021
Great Installation
The sales and quoting process was very efficient. .The installation work was very neat and in a professional manner. The customer service was good . They helped install the wifi connection on my phone and informed me that I had to let my electicity provider know that I had solar on.10 October 2021
Awesome
The entire process was simple. The installers were polite and helpful.27 September 2021
This review is for Solaredge inverters.
Inverter rating: 5/5
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Inverter rating: 5/5
07 October 2020
What a team
Heinz Solar from Byron Bay NSW provided me with everything I asked for in the most efficient mannerPanel rating: 5/5
Inverter rating: 5/5
07 August 2020
Great System, Professional Experience
The quoting was done promptly and a number of options were provided. These options were modified as we discussed the system design.The installation was completed in a very short time frame and the workmanship was of a high standard.
Unfortunately I wasn't around at the time of the install, so I couldn't ask some of the system specific questions related to my particular site and these details have been a bit difficult to follow up with afterwards.
Panel rating: 5/5
Inverter rating: 5/5
13 July 2020
A very reputable and efficient solar provider!
Heinz solar has proven to be well run, efficient, up to date with the world's best equipment and quality staff that made for an enjoyable experience the whole way through start to finish!Regards, Henry.
07 June 2020
Original Review on 05-10-2019:
Great company. Great installation.
Heinz had an efficient, pleasant installation crew.They supplied a high quality, well installed system.
8 months later we asked Jim: "Are you happy with the performance of your system so far?"
The solar system is excellent. It is performing to expectations.14 April 2020
I had a great experience using Heinz Solar!
I am very happy with Heinz Solar. They came out and quoted quickly, they were competitive with their pricing and the installation was carried out in a very professional manner. The guys were all really nice people (all from the Byron area) and they didn't use any sub-contractors aside from the legend who dug the trench for our cable run.16 March 2020
Outstanding service and quality product
I am very happy with my solar installation through all steps of the process to quotation, installation and follow up.The sales rep, Liam, was such a nice fellow and extremely knowledgeable and professional. The installation team were also a bunch of nice guys and follow up has been great.
I can only say you’d be hard pressed to find a fairer company to deal with. Great product advice and service.
Panel rating: 5/5
Inverter rating: 5/5
16 January 2020
Great people, work, price and quality.
Great company to deal with. Heinz and his boys were very friendly, polit and professional. It was a pleasure to have the do my install.Inverter rating: 5/5
14 January 2020
Straightforward installation - no worries
Felt confident with choosing Heinz. After getting another cheaper quote they were able to drop their price a bit. What they installed was slightly different to what we were quoted due the panels being ceased in production. Haven’t actually used the system yet as waiting for the smart metre but it looks good in the roof, excellent installation team, very professional31 October 2019
Great local company
Liam was great to deal with. The installation process easy and straightforward. Highly recommend Heinz Solar30 October 2019
Excellent Job
From the start to finish, Heinz Solar did a great job. The explanation from Heinz of the system, what we were getting, quality and price were all very good. The installation was carried out professionally, on time and all has been working as expected now for over 4 months. The whole system was ready to go from day one. All I had to do was change our electricity provider to take advantage of a good deal on the feed in tariff. I can fully recommend Heinz Solar to any future customersPanel rating: 5/5
Inverter rating: 5/5
23 September 2019
Local Legends
My wife and I were excited yet hesitant to when it came to buying solar, luckily we were visited by a friendly, local and professional sales manager from Heinz Solar. Within the week we had signed the contract for our new 6.6kW system and three weeks later our system was installed by the Heinz crew - who were very respectful and proficient.Panel rating: 4/5
Inverter rating: 5/5
20 September 2019
Couldn’t be happier.
Easy to deal with during system specification and quoting. Clear and very knowledgeable. Great installation team who really took the time to get the job done right. Helpful in every aspect. I didn’t have to lift a finger everything got connected and running really smoothly.Panel rating: 5/5
Inverter rating: 5/5
25 August 2019
Professional service, excellent workmanship
I was thrilled with the whole process and have already completed this survey, Gail12 August 2019
Efficient competent
Gave us prompt service. Staff was efficient and courteous and knowledgeable. Came for first clean and did an excellent job.Panel rating: 4/5
Inverter rating: 5/5
02 May 2019
Very helpful regards information.
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23 April 2019
Heinz solor were very professional, quick to install, very neat and tidy, and a great company to deal with, highly recommend.
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30 January 2019
Very happy with the sales, service and installation from Hienz Solar, very pleasant company to deal with.
Diappointed with the serivice from Origin Energy, promised tarif meter within 30 days, now 40 days and still waiting.
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Diappointed with the serivice from Origin Energy, promised tarif meter within 30 days, now 40 days and still waiting.
19 January 2019
I don't think I would deal with any other vendor. Very knowledgeable and practical and always available to assist and advise. The installer team were very impressive and very good to deal with. The installation was over 3 days in temperatures in excess of 38C. I cannot praise the company and its team more highly.
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23 December 2018
23 November 2018
Heinz and his team have done a great job.
The process was made very easy and backed with prompt and professional service.
Heinz and his team are easy to talk to and respond to any questions or concerns quickly and positively.
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The process was made very easy and backed with prompt and professional service.
Heinz and his team are easy to talk to and respond to any questions or concerns quickly and positively.
20 October 2018
Heinz solar were the most knowledgeable company I dealt with. I liked the fact that the company were based locally, as were all the installers. We haven’t had the system connected as yet - waiting on smart meter, but they were great to deal with.
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15 October 2018
Bit miffed that you did not refer anyone from my local area. Lismore NSW. Will not be likely to use or recommend you for other installs in this area....
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10 September 2018
Installers accidentally made a hole in my ceiling
- but these things happen and was repaired and dealt with professionally
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- but these things happen and was repaired and dealt with professionally
04 July 2018
Heinz solar came all the way out to north west nsw just for us. The service was the best I have came across in a long time. The quality is excellent. Highly recommanded. Top work guys
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02 July 2018
Heinz was the only supplier who followed through. He has designed a great system which will be installed shortly
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07 June 2018
Original Review on 03-10-2017:
8 months later we asked Peter: "Are you happy with the performance of your system so far?"
yes20 April 2018
Original Review on 15-08-2017:
The Solar quote website has provided me with all the info to confidently choose the best quote/system from the 3 suppliers suggested.All suppliers responded promptly.
Heinz Solar was chosen as the best option regarding price/quality/advise and response to questions and concerns.
The system is at this stage performing above expectation with the help of the added Fronius smart meter. Self consumption at this stage is around 70%.
Finn thanks for your excellent website and keep going.
Ignatius
8 months later we asked Ignatius: "Are you happy with the performance of your system so far?"
The system has performed as predicted by Heinz Solar.Before installation paid approx $380/quarter.
After installation for the first two quarters have not paid anything to Essential Energy. Total credits with Essential Energy $236 credit on a 15 cent feedin plan.
3rd quarter looks similar.
Observe selfconsumptions rules and hotwater service on during daytime only. general 2 persons occupy the home.
Have recommended Heinz Solar to neighbours opposite who after comparing quotes installed their system. Happy sofar
16 April 2018
I still haven't the system turned on yet....finished 28th March.
The problem is with Origin and me not understanding the procedure.
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The problem is with Origin and me not understanding the procedure.
06 March 2018
Original Review on 12-07-2017:
Took some time to get OK from Essential Energy, six weeks from acceptance of quote to installation.Installation was very fast & efficient, the workmen were excellent at their job, no delays, having previously had solar this was something of a revelation at the speed & workmanship.
Very satisfied. Pop
8 months later we asked Geoff: "Are you happy with the performance of your system so far?"
The performance of my Solar System exceed all my expectations. It has reduced my power bill by at least 80% in quarterly accounts, & I could not be more satisfied.05 December 2017
Great company to deal with, happy with the service provided, I recommend this company to install solar panels.
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17 August 2017
Original Review on 12-12-2016:
8 months later we asked Ian: "Are you happy with the performance of your system so far?"
yes,completely09 August 2017
Original Review on 04-12-2016:
Was installed 10/11/16 ,as I said above I couldan't be happier with system8 months later we asked John: "Are you happy with the performance of your system so far?"
Over and above03 August 2017
29 July 2017
A whole lot of kW for not much money. Fantastic install. Looking forward to no more bills!
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12 June 2017
Original Review on 10-10-2016:
I have selected a hybrid battery system to integrate with existing 1.5 installation. Expect installation to commence end of October. Will provide further feedback after the system has been in operation over one power bill, possibly February 2017.8 months later we asked This person: "Are you happy with the performance of your system so far?"
The system is underperforming in my opinion. The system is connected to a 5.6 GCL battery which recharges very quickly. There is a small freezer and large fridge/freezer on use all night and these coupled with standby units throughout the house use all of the battery before 2am. This leaves the rest of the night and breakfast preparation equipment to draw power direct from the grid.I have only had one power bill since the full unit was connected and this showed a 75.78% reduction in use over same period last year, however this included 17 days when the system was not fully operaional. I expect this to be much less over the two winter quarters.
I will provide a full evaluation of the system in January 2018 after it has been operational for 12 months and I have received 4 quarterly accounts to compare with previous years.
19 May 2017
01 May 2017
They are a local company. I knew the salesperson and the price was extremely good. The reason for the improvement in price was well explained and the installation was swift and efficient.
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30 March 2017
Original Review on 31-07-2016:
We were very happy with the two quotations received. They were quite competitive and included data and information we needed to help make a decision. Both people were also very prompt in supplying answers to our questions clarifying aspects we were not sure about.We have paid our deposit and now await the necessary approvals prior to installation.
We also told each person that we would pass on their names to any people we met who were also wanting to have advice and quotes to install panels.
8 months later we asked David: "Are you happy with the performance of your system so far?"
Yes, it has performed up to our expectations. This 6.5 kW system plus the much earlier 1.5 kW seem to be both performing well with no real problems. We are glad we made the move to use the free power from the sun to generate at least some of what we are generating on our roof.05 February 2017
23 January 2017
SAE took 3 weeks to respond to email request
Sometimes there is no issues for a dozen installs and all things that can go wrong go wrong with one install for some reason... Thank you for your patience
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Supplier Reply:
There has been delays for Steve due to holidays, Essential Energy's ongoing portal problems, recent storms, and freight company loosing the order. We are truly sorry but it was out of our hand.Sometimes there is no issues for a dozen installs and all things that can go wrong go wrong with one install for some reason... Thank you for your patience
28 September 2016
Thank you for the service. It was very efficient.
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30 July 2016
Thanks for the information from your site. Very helpful. I am a (retired) Technician, so possibly more picky than other PV consumers. I chose a superceeded Inverter (really cheap, but a reliable brand, Fronius). The Panels are Jinko, that I consider a better low cost option than buying Rolls Royce quality panels. Installed on Grace Racks. The main issues I picked up the installer on was that they did not protect the Earth wire correctly through the roof penetration (repaired), & I was extremely unhappy about the clamping of the interconnect conduit between the rows of panels on the roof: I would expect the conduit to be clamped to the racking using approved fixing methods. Initially the conduit was free floating (a fault if it was inspected). This was repaired by using metal cable ties to clip the conduit to the panels & racking. I am still not 100% happy, but it is satisfactory & safe.
I recommend that customers get a safety inspection by a 3rd party after installation because most consumers would not be aware of these safety issues.
One comment on my system: it is 13.5Kw of panels, 10Kw West facing, & 3.5Kw East facing. It is limited to 5Kw grid feed, but is averaging 40kWh/day in the middle of winter. This is returning better than bank (home loan) interest on my grid feed, with currently no self-consumption as building is under construction. When the building is finished, the Hot water will be heated by re-directed grid feed power (about 10KwH/day for 3 person use), & grid feed will be for excess over house immediate use. This PV system investment should repay in 4-5 years!
Doug is very well researched and we spend a great deal of time with him making sure he is happy with everything. We gave him and extremely competitive price for Tier one panels and Austrian inverter. He spent a great deal of time overseeing all steps of the process which was slowing things down. The 3 phase power supply was Doug's responsibility and we waited patiently for things being sorted out over a couple of weeks. Doug spoke with Fronius head tech guy a few times, Doug the installer and myself had meters of email exchange.
I gave Doug information well beyond anything neccesary under CEC guidelines.
Doug did not pay in full as agreed upon in our contract but in increments.
I would return his calls, emails and texts making sure he was happy and all was done to his complete satisfaction. The reason why his solar is going really well is because we did good job and he was provided with the best gear possible within budget. I think it is not fair for him to give low number on review. We do really care about our customers and bent backwards.
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I recommend that customers get a safety inspection by a 3rd party after installation because most consumers would not be aware of these safety issues.
One comment on my system: it is 13.5Kw of panels, 10Kw West facing, & 3.5Kw East facing. It is limited to 5Kw grid feed, but is averaging 40kWh/day in the middle of winter. This is returning better than bank (home loan) interest on my grid feed, with currently no self-consumption as building is under construction. When the building is finished, the Hot water will be heated by re-directed grid feed power (about 10KwH/day for 3 person use), & grid feed will be for excess over house immediate use. This PV system investment should repay in 4-5 years!
Supplier Reply:
Thank you Doug for your feedback.Doug is very well researched and we spend a great deal of time with him making sure he is happy with everything. We gave him and extremely competitive price for Tier one panels and Austrian inverter. He spent a great deal of time overseeing all steps of the process which was slowing things down. The 3 phase power supply was Doug's responsibility and we waited patiently for things being sorted out over a couple of weeks. Doug spoke with Fronius head tech guy a few times, Doug the installer and myself had meters of email exchange.
I gave Doug information well beyond anything neccesary under CEC guidelines.
Doug did not pay in full as agreed upon in our contract but in increments.
I would return his calls, emails and texts making sure he was happy and all was done to his complete satisfaction. The reason why his solar is going really well is because we did good job and he was provided with the best gear possible within budget. I think it is not fair for him to give low number on review. We do really care about our customers and bent backwards.
27 July 2016
Heinz was easy to deal with. Always answered my questions promptly and honestly. We were happy to go with a small local company
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01 July 2016
Hienz and his team were great. They explained options, rebates, how the system would be installed, and the pricing.
They scheduled the system installation very close to my making the deposit and the installation was completed
for a 100 panel system in one day. The team came prepared, had everything they required, and only required about
1/2 hour power outage to install the new meter. It was far smoother than I ever anticipated. I would clearly recommend Heinz Solar and his team
of installers any time. Craig Anderson, CEO of The Sunglass Fix
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They scheduled the system installation very close to my making the deposit and the installation was completed
for a 100 panel system in one day. The team came prepared, had everything they required, and only required about
1/2 hour power outage to install the new meter. It was far smoother than I ever anticipated. I would clearly recommend Heinz Solar and his team
of installers any time. Craig Anderson, CEO of The Sunglass Fix
21 May 2016
Original Review on 21-09-2015:
Heinz was very helpful, and his team was very thoroughSupplier Reply:
Thank you Clive for your review prompt payment and ease of business.This install was on industrial unit.
8 months later we asked Clive: "Are you happy with the performance of your system so far?"
Sure has !02 April 2016
We went with a local company. They turned up for quote on appointed time and the same with installation.
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Excellent quality and customer service
You pay a bit more, but have no hassles later. Very responsive, know their stuff, know the weaknesses of cheap systems and offer top quality. The right company if you want your product to last and be reliable.