My Energy Group Pty Ltd

My Energy Group Pty Ltd Reviews

4.3

Based on 116 ratings 4 Reviews removed

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About

My Energy Group’s vision is to become the leader in the renewable energy and energy efficiency industry with the most affordable cost and the most reliable service. 
 

My Energy Group is a National Provider of Solar Power and LED Lighting solutions from Residential Home Owners to Full-Scale Commercial Systems. In what has now become one of the fastest growing industries, we pride ourselves on our understanding of the latest technologies while providing affordable, quality products with service that cannot be beaten.

At My Energy, we are aiming to make a positive difference to the clients, environment, and society in whatever we do with a combined experience of 50 years within the industry.

The migration to renewable energy is strongly supported by the Australian Federal Government with REC as well as the state-based NSW ESC program and VIC VEET scheme. These initiatives are helping Australians save electricity by switching to renewable energy.

 

Reviewers report paying: $12,000 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panel, inverter and battery brands

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

My Energy Group Pty Ltd Reviews (116)

Show Most Recent reviews from All time  across Australia

Average Scores

4.6/5

Value for money

4.5/5

Quality of System

4.3/5

Installation

4.0/5

Customer Service

  • 5 star 51
  • 4 star 42
  • 3 star 15
  • 2 star 4
  • 1 star 4

An incentive was offered by My Energy Group Pty Ltd for this review. Learn more here.

Excellent service and a fantastic installation team. I am very pleased with my decision to choose the Anker brand battery

The sales and quoting process was clear, efficient, and well-explained, with all technical details and costs presented transparently.

The installation was carried out punctually and to a high standard. The team was polite, tidy, and worked efficiently, ensuring that the site was left clean and organised upon completion.

Customer service was excellent. The team assisted with the grid connection process after installation and provided clear guidance on system operation, including the use of the charger.

Overall, the project was delivered smoothly and professionally, with all aspects meeting a high standard.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Review of My Solar & Battery Installation – Anker Solix 30kWh

Really happy with my new solar and battery setup. The quoting process was simple and straightforward, no pushy sales tactics, just clear info. The installers showed up on time, were super polite, and left everything neat and tidy. After the install, the team walked me through the app and even sorted out the grid connection, which saved me a lot of hassle. The Anker Solix 30kWh battery has been running smoothly and I’m already seeing the benefits. Definitely recommend!
Battery rating: 5/5
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An incentive was offered by My Energy Group Pty Ltd for this review. Learn more here.

Beautiful

Good service and beatiful product
I can easy manage the system by app
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Outstanding Anker Solix X1 Battery Installation in Southwest Sydney

We engaged MyEnergy Group to install our new Anker Solix X1 6kW / 20kWh battery at Southwest Sydney, and the experience was excellent from start to finish. We had a specific request to wall-mount the battery on our entertainment deck as a feature piece. The sleek grey matte finish looks incredible in the space, but with limited wall area, it was a tricky installation.

Jeff from MyEnergy Group took the time to visit our home, walk through different layout options, and find a design that worked within the constraints, all while ensuring full compliance. No shortcuts, no hesitation.

Kent led the installation, and the result is nothing short of professional. The work is neat, tidy, and carefully planned. He and the team were very accommodating in setting up essential circuit backups (fridge, kitchen, NBN), and they took the time to ensure the cabling was clean and discreet.

Check out the photos — the craftsmanship speaks for itself. You can tell they take pride in their work. We’re stoked with the outcome and glad we chose MyEnergy Group for the job!
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Excellent service

Great product done by professional installer, easy process, great customer service
Panel rating: 4/5
Inverter rating: 5/5
Battery rating: 5/5
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Best battery solution and installation

The sales and quoting process was clear and professional. My Energy Group provided a detailed quote with a breakdown of costs and system specifications. The representative answered all questions promptly and offered additional information when requested. There was no high-pressure sales tactics.
The installation team arrived on time and completed the work within the scheduled timeframe. They were polite, professional, and maintained a tidy worksite, ensuring minimal disruption.
The Anker battery is the top notch product that we can source from the market, slim deisgn with solid build quality and the background of the company also provide us the confidence for long term support.
Overall, My Energy Group delivered a smooth and professional experience from initial quote to installation and post-install support. The process was well-managed, and the team demonstrated competence and courtesy throughout.
Inverter rating: 5/5
Battery rating: 5/5
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Solar installed now.

Installers initially came unannounced and dismantled to old system then suddenly packed up and went away. Apparently they had come to the wrong address. We were left with no solar for two weeks when they came again and fixed everything up in a day. All working well, However they left the old panels which they said they would take away. These were subsequently collected after holding back final payment. Otherwise system working well. Problems may be use of subcontractors and communication issues.
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Easy from start to finish

Easy process from quote to installation.
Sales process easy.
Installation seamless.
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Great value & service

Thomas from MyEnergy came out for site visit quickly . He was always transparent and followed up everything to ensure all ok. Recommended
Panel rating: 5/5
Inverter rating: 4/5
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Thrilled with the system and process - however hiccup on installation

Had a great experience from the start with Ash from My Energy Group, he sat with me for over an hour and explained everything we needed to know about solar. He took the time to answer my follow up emails and calls and was generous with his time.

The only hiccup in the process was at installation. During the quoting process Ash recommended installing the panels landscape instead of portrait as it meant we only needed panels on three sections of roof and apparently results in a lower chance of cracking as there is less overhang that could pull up in strong winds. But once the installers arrived they told us they'd prefer to install portrait on four sections of roof and would need to remove the satellite to fit the panels. The installers were hesitant for me to call Ash to clarify and it turned out that it would have cost more to lay them landscape (as it's apparently more work).

We eventually agreed to remove the satellite and lay the panels portrait (as a friend who works in solar said he didn't believe there to be a difference) and luckily the fourth panel of roof that had to be used isn't an eyesore. So in the end it was all fine but it was slightly disconcerting to be quoted one thing and the installer to change the plan on the day as it would have incurred an extra charge.

We've only had the system a week so far so can't speak to it's longevity but so far so good! We're thrilled.
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Quality service and installation, yet again

After having a 5/5 experience with Thomas from My Energy for my own home putting in a 13kw system, decided to get Thomas' help again for my parents' place for a 9kw system. Again, fantastic communication, assistance with workshopping the design to meet our specific needs, straightforward and hassle free process. Also worth mentioning, the team that did the installation were the same again and were absolutely amazing. Speedy, professional, cleaned up all the rubbish, and broke a total of only 2 tiles over both projects which is ridiculously good.
Inverter rating: 5/5
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Fast, Efficient and friendly service! Can't wait to start saving.

The sales/quoting process was excellent, very efficient and helpful as well being professional. The installation was done promptly and smooth, the technician was friendly and happy to guide me through the process. The customer service was great assured me that everything will be done and organised, he walked me through all the necessary process to my knowledge.
Panel rating: 5/5
Inverter rating: 5/5
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Perfect from start to finish

My Energy Group was fantastic throughout the process, from receiving a quote, working with me to amend the design slightly, organising installation, and follow up after installation. Thomas was responsive and knowledgeable and very helpful. The installers were also amazing, very prompt, high attention to detail and didn't leave a single piece of rubbish. Very neat installation. 5 star rating all round.
Inverter rating: 5/5
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Terrible Installation Experience. Would Not Use This Company Again.

NB: We were buying 2 systems for 2 townhouses. 3 storey, flat roof, no access for a scissor lift. we made the salesperson very aware of any access difficulties.

Sales process was fine. They explained the options and didn't try to over-sell us.
They did mention, when asked, that the system would be "battery ready" but I didn't ask enough questions as to what this means and it turns out that a new inverter will be needed if I wish to add batteries.
They did emphasise how good their installers were but did not mention that all their installation teams were sub-contractors.
We were assured that installation would take 4-8 weeks. The deposit was paid Nov '22. I estimated it would be done in February '23 at the latest. The installation occurred in April '23, 21 weeks after the deposit was paid.
In that 21 week period the sub-contractors all refused to take on the job. The company failed to do their job and at one point claimed "It's not my job to organise this work" but could not tell me who had that job.
At one point I was asked if I could supply a ladder so they could access the roof as none of their sub-contractors owned a suitable length ladder. I told them they should hire or buy a ladder.
When the installation occurred the sub-contractor said they would start at 8.00 but arrived at 10.00. They consistently arrived late each day.
Their truck looked like a rubbish dump with tools and parts thrown in the back.
The 2 day installation took 4 days including a Sunday even though the tradesman said they weren't having any problems. It was obvious that the 2 installers were fatigued and working quite slowly.
They ran out of conduit and saddles. I gave them supplies from my workshop.
Despite all that the installation was neat and there haven't been any problems.
When the company sent me photos of the installation they sent the wrong roof. When questioned they couldn't find my roof photos.
I can't recommend this company.
Panel rating: 5/5
Inverter rating: 5/5
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Great Experience from My Energy Group

Yahiya from My Energy Group was always available when I needed his assistance. His knowledge on this technical matter as well as his well formed explanations helped answer all my queries. My Energy Group should be proud to have such an amazing member who is able to perfectly explain and respond to all my questions.

Manish quoted, discussed, and convinced me to get the right type of solar panels for my house. The company should also be proud to have him on board.

If you plan to install Solar Panels to your home, don’t hesitate to contact My Energy Group as I am very pleased with the results.
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Solar Bossley Park

Thomas is polite helpful sales guy, was punctual and the work was completed in a timely manner.
After sales have also been helpful, job done with no fuss.
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Review

Salesman was very knowledgeable.
Installation went pretty smoothly.
Had to organise my own grid connection.
The inverter installed did require a recall about a month later. All fixed now.
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Reliable supplier

the whole process went fine, a very patient sales person who was able to answer all my questions did a good job.
and they did the installation on time. The system is working fine and our house can just make it through the night using the battery without anything from the grid.
The system is generating way more power than we can use so it will be important to make sure we get a decent return on what we export.
The only thing I had a bit of an issue with was that since the electrician had a very heavy accent we sometimes misunderstood each other
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Presales, install and post sales very professional

My install requirements were quite unique to say the least. Tom from MyEnergy came out and showed a lot of patience as we worked through several possible solutions over several weeks. I feel like we both worked quite hard to come up with a suitable way forward, I could have easily been thrown in the too hard basket.

What I liked about MyEnergy was the support post installation. I had a minor issue which required a panel to be replaced, and thankfully there was no problems with this at all. The team were committed to delivering a solar and battery solution that I was satisfied with and this is where I think a business earns their stripes.

I'm happy to recommend MyEnergy.
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Solar installation

Everything was easy and straightforward from the first time we spoke weren’t pushy like others I had previously dealt with installation had no drama I had everything I needed for my electricity provider the day after installation would have no issues recommending my energy to anyone highly recommend.
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Great service

Thomas was great he explained everything and was very helpful.

Installers turned up on time and finished in a day .
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Great investment

Excellent service from Thomas - answered all my questions in a timely manner and explained things to me.

After a few false starts and interruptions from rotten weather, the installation went really well - quick, efficient and friendly. The team worked hard and got the job done, and cleaned up after themselves.

The grid connection was organised before I even got to contact my provider

The cover for the inverter and power box looks good and was much appreciated by an electrician who came this week in horrible weather for an unrelated matter
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My solar

I carn't speak highly enough of the Team at my energy from sales to install youre knowledge help and guidance along with patience far out weighed my expectations from a solar company . Im so glad I chose you guys to fit my house out with solar . A special thank you to Thomas for always being there and answering my questions during the whole sale and install and putting me on the right path !
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Solar System Review

Sales and quoting was well done.
Installation was excellent .
Customer service was ordinary.
Panel rating: 5/5
Inverter rating: 5/5
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Exceptional customer service & value for money

Just completed installation of my Solar through My Energy Group. The end to end process was outstanding. Ash from My Energy Group provided me with lots of guidance and options and was super helpful and always available to take my questions and helped design a solution that was right for me. The installation was great too, very tidy and professional. I would gladly recommend My Energy Group to anyone that asks!
Panel rating: 5/5
Inverter rating: 5/5
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Responsive, prompt install, and on budget

Sales/quoting process was easy and receptive to changes to our needs/budget.
Installation was scheduled in quickly and done without damage to the roof. Installers were polite and helpful (despite it being 39 degrees!).
After install communications was good, documentation provided.
Panel rating: 5/5
Inverter rating: 5/5
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Really impressed

Tom was fantastic to deal with, the quote to install was super easy as to was the finance option.

I’m now saving over $200 a month for a 4 bed house and wondering why I didn’t do this years ago!
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Original Review on 15-05-2023:

Good information and options at quote. Punctual install.

Sales pieces was very helpful with person responding with answers to all my questions (I am the type of person who wants to know lots of detail). A few options were offered, with information on the advantages of each.
Installation was done in a day (panels and battery). They arrived on time, and despite suggesting we have spare roof tiles in case of breakages, they didn’t break any. We have only just had it installed, so still finalising the grid connection details, but that is being organised by the sales person. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Jeff: "Are you happy with the performance of your system so far?"

1 year update
System has performed to expectations. It was well worth reviewing our energy plan. This significantly improved our return on the system.

Some things that would have been helpful
We have 3 phase power, and the system only goes into one of them (we knew this up front), however we didn’t think about what was on that circuit. That circuit is the only one that works in a blackout
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Simple, easy process to get solar

The sales guy was knowledgeable and provided us with a range of quotes to meet our needs and budget.

We were away the day the installation was done. On return everything was completed with clear instructions left for us.

My Energy Group guided us through the process end to end. We are now enjoying the benefits of a quality solar system. Well done team.
Panel rating: 5/5
Inverter rating: 5/5
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This 2.50 star review was removed at the request of the reviewer

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No pressure

The process was easy and answered all my questions no matter how many times I called.
Installers were polite came when they said and tidy.
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Great system

We have a partially shaded roof and wanted solar to offset pool costs.

Tom designed a great system and quote to maximise the roof space and sun available.

The installers were professional, clean and polite and too about 6 hours.

We are enjoying the benefits now and savings!
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Reasonable price for good panels but poor post sale/installation support and ongoing inverter issues.

Sales experience was great. Unfortunately, once the panels were installed we had issues.

Sales process was great, with excellent planning and support through the process including revising the size of the installation.

Issues began to occur once the payment was made.

Firstly, of the three members of the install team, only one spoke English (and only a little). which was concerning as it made it hard to understand the process and to ask questions. There was no explanation of what they would and how they would do it.

Once installed, we had issues with the inverter and consumption monitoring part of the Solar Edge app, which would intermittently drop out (sometimes for days at a time).

This issue is yet to be rectified and getting a response from My Energy Group is difficult. We have had the installer come to check out the inverter but so far there is no resolution.

Furthermore, we had an electrician look at the installation of the switch for the solar inverter on our circuit board and their view was that the switch was barley connected to the wiring and had not been well installed.

I am happy with the sales process and panels, but the installation and after service support has really left a lot to be desired. Unfortunately, I would not go with this provider again.

Update 22/3/2024: the metering issue is now resolved, this was an issue at Solar Edge’s end rather than MEG
Panel rating: 4/5
Inverter rating: 2/5
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Lacked communication and electrician lied

MyEnergygroup only communicated via email and phone. They never visited property. I was constantly following up on queries and issues experienced.

I paid extra for black rails. Rails are black and all fixings are bright shiny silver so didn’t see the point of paying extra.

I wanted the wiring internal to the wall cavity, this was made clear at the proposal stage and on the day of installation. Electrician advised it was illegal for him to install the wiring in a brick veneer wall. I took the advice on face value. With further investigation after the installation was complete I found this not to be true. There is some minimum distances to the surface that do need to be maintained (advised by solarquotes) but my wall cavity was well within compliance. It would appear the electrician lied to facilitate an easy install. The electrician never even entered the roof cavity to investigate.

Brand new gutters have paint removed where they tied there ladders against.

Installation date was set but installers never turned up. No call, no email to advise. I followed up and they advised due to weather conditions they didn’t attend.

Supplier Reply:

We are sorry to hear about your concerns on the installation and we would like to provide you with a clarification on the matter, particularly the AS3000 wiring standards.

According to the AS3000 rules (also confirmed by Tom from Clean Energy Council which we have already shared with you), our installer had to run the DC cable conduit externally along the downpipe as the cavity inside your single brick veneer did not meet the 50mm each surface requirement (100mm in total). This is a safety standard and done to your best interest. Please also note that the water pipe and loose wires were also done on the external wall by other tradesmen before us. We would encourage you to get in touch with Clean Energy Council if you have any doubt about the wiring rules in your scenario.

Also, our consultant didn't promise you about the internal conduit installation as it was meant to be assessed and determined by our installer onsite as per our standard practice. We hope that you could be more respectful to our installer as he was never a liar and simply told you the truth that somehow you took it the wrong way.

Furthermore our contract stated that the black rails and clamps were included in which we delivered. The shiny silver thing was the tile feet which were meant to be the normal silver colour (black can't seem to be found on the market) as it is hidden under the panels anyway.

As for the claimed gutter's paint being removed by the ladder, our installer has used the ladder helper which was supposed to prevent scratches. If you could please send us a photo of the scratch, we are happy to send our installer back to patch it.

We hope this clarifies your concerns and hope you could kindly review your feedback on this project.

Should you have any questions, please do not hesitate to contact us anytime.

Kind regards,
MEG Management
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Good value installation

I had some reservations about MyEnergy, for instance, the other 2 companies from which I had a quote attended personally, while MyEnergy was handled over the phone. However, their price was more competitive and it looked like their product was good quality (based on SolarQuotes YouTube videos). The government rebate differed in all three quotes (I investigated STCs!), but MyEnergy's rebate was higher. This seemed like a good sign that they passed on their STC value to the customer. Anyway, I got on very well with salesman Jawad and took the chance.
Communication with the company was not the greatest and I had to chase up to get an installation date. Jawad, however, was always contactable and kept in touch and answered the several queries I had. Two days before that installation date I tried to get confirmation that it was happening (there'd been a lot of rain) to no avail. However, they turned up on the day as promised. The 22 panel installation was done in half a day, the battery, inverter and all electricals took the whole day.
As for the grid connection, I was told by all companies that 'they would do the paperwork'. After installation, I decided to call my supplier (AGL) and check they were recognising the 'back to the grid' power. They hadn't been contacted by MyEnergy, but would set it up for me based on my call. A week later, after my full payment, MyEnergy sent me the 'paperwork' and advised me to contact my energy supplier. So, it appears, I had to do it after all. I called AGL, who advised me it was all set up and they didn't require that paperwork.
The iSolarCloud app is giving me readings which appear odd sometimes, and I have sent in some queries to MyEnergy, and hope to get answers from them (they have confirmed receipt of my questions).
Based on the cost, I think I have made the right decision (the next lowest quote was $7,000 more). The system design was based more on my budget than the other companies did.
Top marks particularly to Jawad for his communication and attentiveness, before and after my signing up.
Panel rating: 4/5
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Great Solar System

The sales representative was very knowledgeable and explained that we will save even more without having a battery
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Fantastic experience with My Energy Group

I am thrilled to share my outstanding experience with My Energy Group regarding the installation of my 6.6kW solar system featuring Longi panels and a GoodWe MS inverter. From the initial consultation to system commissioning, every aspect of this project has been handled with utmost professionalism and expertise.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 18-01-2023:

System performs as Advertised

Waited a long time for the Solar Edge Battery. But happy to say it performs as expected and as advertised. Solar Edge Battery is relatively new to market in Australia. There had been some mixed reviews regarding this battery. I had also been considering a Tesla Powerwall.
We have had a 5kw Solar Edge inverter for almost 3 years and it has been very stable.

It seemed logical to stay Solar Edge and add their battery. Andrew at My Energy Group offered a neat solution, incorporating extra solar panels, with a free upgrade to the 8.25kw Hybrid Solar Edge Inverter along with a 10kwh Solar Edge Battery and Backup.
The only frustrating part was waiting almost 5 months for components to arrive. The installation by Michael and Team went flawlessly and the operation of the whole system has been seamless and exactly as advertised.

We have been effectively’ off-grid’ now for the past 2 weeks. We no longer buy electricity, now only export. Our daily electricity bill is always negative... Having a battery is a game changer. Highly recommended. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Alex: "Are you happy with the performance of your system so far?"

After 1 year our upgraded solar panels and battery overall performance has been great. In fact with a recent software update from SolarEdge the battery seems to be performing even better.
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Good system and installation, but i didn't expect the poor communication

Sales/quoting process - Renato is knowledgeable and recommended few good options to me

Installation - did went smoothly and they cleaned up after each installation

Customer service - very poor, i need to follow up on the battery installation. There was a delay (4-5 months) by the supplier but nobody bother to contact me or notify me of the delay. Feels like if i don't follow up the installation will just drag on. They also changed the battery installation date twice which i have to move my work meetings to be able to work from home. Not happy!
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Installation excellent / after service terrible

In 2021 my energy group installed a 28 panel system (Longi 370 W) with enphase IQ 7 micro inverters for us.
It was great to deal with them prior the sale. That installation was done well and we are happy at the time. 4/5 stars.
In regards to after-service: 0/5 stars: Absolutely poor.
We have tried to contact the company in regards to a technical question and adding batteries and maybe a few more panels at the same time. We have sent several emails (over 10!) to various emails: [email protected] and also some emails to the staff we had email contact when we installed our system. We also made phone calls.
We received several replies that someone will be in touch, or that someone else will be contacting us. So far - over 6 months no genuine response - which is very dissapointing. So I would not recommend this company even the installation was good.
Panel rating: 4/5
Inverter rating: 5/5

Supplier Reply:

Dear Eric,

Thank you for your review and sorry to learn about the communication issues.

As your account manager has left, we didn’t receive your earlier emails regarding your system expansion request until your most recent emails to our general email address.

Also we have notified you that we were not able to help you as we had suspended our residential solar sales operation in VIC due to market and support challenges. We recommended that you find another installer who can expand your system and offer you a battery altogether. Hope this is all sorted if not we can refer you another installer we know.

If you have any questions about the current system, please do not hesitate to contact us and we are always here to support you.

Have a nice day!

Kind regards,
MEG Management
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Very happy with service

The sales process was smooth and the salesperson was much more knowledgeable than the others we got quotes from.
They offered a system that was $4k cheaper than the competitors without compromising on quality.

The installers were very professional and everything was installed without a glitch.
Inverter rating: 5/5
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Fantastic installation

Excellent installation
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Excellent service with competitive pricing

The quoting process was smooth and quick, the contractor was professional through the installation process. The next day following up was very helpful all the answers were given and very thorough
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No fuss Solar install

Hello, Ash from My Energy was the last to quote. Came to site and was very pleasant and up front with the quote. Was happy to answer my questions and make adjustments. No pressure from him in regards to the quote, or denigrating other companies.

Customer service communicated via email, sms where required. Arranged grid connection prior to booking an installation date. and were able to accommodate my preferred date. Consumption monitoring was included in the quoted.

Installation was via contractors. They were efficient, clean and polite while doing the job.
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Fantastic

Friendly and helpful.
Installers were polite even though they sometimes had difficulty with the English language.
Excellent customer service.
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Ended up being very disappointed

Salesmen was convincing we got 2 other quotes. Installation took 3 days first day came around with wrong equipment.

Salesman said we would get all this great info from their app but it turns out we can only get production info not even panel information since we have 30 optimizers so there is no way of telling if all 30 panels are working properly. This was very disappointing as I was really looking forward to monitoring the system, I feel like I have been misguided greatly in this.

If I had of known I would not be getting any information I would not have gone with solaredge or myenergy group.
Inverter rating: 2/5

Supplier Reply:

Hi Scott,

We are sorry for your disappointment and would like to work with you to get things sorted.

We have reviewed the signed contract and all the correspondences between our consultant and yourself. Here is what we have discovered. First of all, Solaredge only offers solar production monitoring out of the box and to view a realtime energy consumption an optional Solaredge meter needs to be purchase which was not included in the contract. Our consultant has been upfront with you during the sales processes including showing you his own solar system with only the solar production. To resolve this problem, we offered you a heavily discounted price to add the energy meter but you will need to get a level 2 electrician to free up the space in your meter box which is already full. If you don't have one, let us know and we can refer a qualified electrician to you. Also you now have got the panel monitoring on your app.

All in all, we have done all we can to help. The ratings from you don't seem to be fair. 1 star for quality of system? (nothing wrong with the iinverter and panels); 2 star for installation? (no issues during the installation); 1 star for customer service? (again we have communicated with you extensively both emails and calls).

Should you need further assistance with the extra energy meter installation or have any question, please feel free to get back to us.

Kind regards,
MEG Management
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Great experince, although felt like I had to chase updates

We had a great experience with My Energy Group. The salesperson was fantastic and was with us all the way through the process. Third party installers were curious and professional, although not strong in English which raised a concern if we had to discuss anything in detail (it went fine though).
Only feedback would be that once we signed the contract it felt like we had to chase for updates on the process and where things were up to. Our sales rep was always available and assisted us through the process. Would certainly use My Energy Group again or recommend them.
Panel rating: 5/5
Inverter rating: 5/5
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Highs and Lows

Sales and installation were excellent however after sales has been lacking a little. Lucky I’ve got the sales guys mobile who moves things along
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Good service, good brands, reasonable value, fast install

Sale person (Michael) was responsive and answer many questions I asked (over multiple email). Proposal was quite detail and Michael was able to answer question on the modelling they used. Project manager was good, provided all the documents for grid connection, also answer email quickly. Installer (contractor) was punctual, good knowledge, end up saving me a few hundreds dollars, as he found enough space for consumption meters behind the main switchboard, so no need for optional board. Only just got the meters changed to smart meters today, so can't tell how the economic works yet.
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Poor Communication, No Action, Sub-Contractor Woes

The sales process was good.
The salesman inspected the site and was fully aware of site access issues (narrow path) and the height of the building (3 stories).
The salesman did not try to over-sell and made recommendations that aligned with my quality expectations.
He was not pushy and there was no pressure to sign up. He did make a big point of how responsive to customers needs they were.

After signing the contract and paying a deposit (22Nov2022) the problems started.
We were told 6-8 weeks for installation with a possibility of a small delay due to labour problems.
The next contact with My Energy Group (MEG) was 26 Jan2023 (9 weeks later) advising the installation was the 30thJan, a work day for me on such short notice. The date was re-negotiated to 31Jan.
During my conversations with the MEG project manager I repeatedly requested that they send a Team Leader prior to installation to inspect the site due to the access issues and height of building. MEG said this wasn't needed.
The installer arrived several hours later (mid-afternoon) than the appointed time of 9.00am. They looked around and said "The access is too difficult. We haven't got a ladder that high." They left.

Note that My Energy Group only use sub-contract installers. This is an issue as the installers only want to do the easy jobs.

I had several conversations with the MEG Project Manager and he appeared to be at a loss on how to move the project forward as the sub-contractors didn't want to do the job and didn't have suitable equipment.
MEG then went silent for several weeks. It was only when contacting the sales representative that we got some action.
MEG then tried to back out of the contract without any compensation to go to another installer (prices had risen on the 01 Jan) saying the job was too difficult despite my pointing out the site access and height issues during the quote process.
MEG then suggested that I hire a ladder for them as they didn't have a long ladder. I refused.
A new date for installation was agreed to in mid-April 2023. 5 months after paying the deposit.
The installers arrived 3 hours later than advised. The had a ladder. It was broken. I had to lend them rope to fix it. I had to give them conduit saddles because they didn't have enough.
It took 3 days to install two 15 panel systems. They were unbelievably slow and appeared to be incredibly fatigued and overworked.
I took unpaid time off work to give them site access. Fine for 1 day but 3 gets expensive.
There are aspects of the installation that are poor in execution.

In the after-installation process I asked for photos of the panels on the roof. They sent photos of the wrong roof. They had none of my installation.

I could not recommend using My Energy Group, especially due to their exclusive use of contractors.
NB: this is my 3rd solar PV install and the worst I've had to deal with.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Dear Bradley,

Thank you for your feedback and we are sorry to hear that you have had some issues with our installation.

First of all, the initial delay was due to the massive stock shortage on the solar panels during the busiest time of the year. It was simply out of our control and we apologised to you on the delay and absorbed the loss of rebate.

Secondly, may I note that all solar installations on a triple storey in an unit block with narrow access pose significant challenges as it is too high and risky hence very difficult to carry out the job. Not to disappoint you, we have decided to accept your job. After we sent out your job to all our installers, only one came back with an acceptance. On the day of installation, our installer under-estimated the height of the roof and the risks involved hence he couldn't carry out the job. We could have cancelled the job and refund you the deposit, but we decided to stick on our commitment to you and convinced our installer to give it another go with the required equipment. Eventually we completed the job but due to the extreme difficulty of this job, it took us 3 days instead of the standard 1 day. The extra labour charges were covered by us. Rest assure that the installation has done according to the CEC standards if not higher.

Hiring contractors is a common practice for an established company like us. We ensure that our installers follow the CEC guidelines and our own set of higher installation standards. Generally, you will find owner installer with their own inhouse installer which is themselves.

Again, our sincere apologies for the inconvenience. We have done everything we could to get your job done and if you have any questions, please do not hesitate to contact us.

Kind regards,
MEG Management
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