Solargain Hastings Reviews
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Reviewers report paying: $6,600 - $8,800 for depending on hardware choice and installation difficulty ( how is this calculated? )
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Solargain Hastings Reviews (41)
Show Most Recent reviews from All time across Australia
Average Scores
Value for money
Quality of System
Installation
Customer Service
- 5 star 23
- 4 star 17
- 3 star 1
- 2 star 0
- 1 star 0
View Timeline
03 October 2024
26 August 2024
Original Review on 27-10-2023:
Great company
Great sales and quoting. Great installation team,friendly fast quality. Turned up on time. They are currently organising grid connection. System working as stated. Also had interest solar hot water installed as part of quote.10 months later we asked Colin: "Are you happy with the performance of your system so far?"
System has performed above expectations12 July 2024
Excellent service during quoting period & they offered to come on site to check over beforehand. Salesman & installers all extremely helpful & willing to answer any queries
Excellent service & extremely knowledgeable in their products. Very approachable in all aspectsPanel rating: 5/5
Inverter rating: 5/5
23 February 2024
Solar installation Tyabb
The crew that installed my 6kw system in Tyabb were the most polite helpful, people I have had do work at my place nothing was to much trouble . They double checked everything & vacuumed before they left brilliant. Paul18 January 2024
The gain is all mine
Sales was very helpful, talked me through the whole process and helped me through the paperwork process, so I was left feeling happy with my choice. Installation was brilliant, they talked me through every stage of installation where everything would go etc. They were quick, very tidy and cheerful, couldn't have asked for better, thanks guys, great job.23 September 2023
Original Review on 27-11-2022:
Perfect install
The salesman was knowledgeable and helpful, without being pushy and had all the paperwork including the subsidies done in one day.The installation team were punctual, quick and efficient and the young man who came the day after to connect the system to the Internet was knowledgeable and most courteous, without being condescending (my wife and I are both in our late 70s.)
I could not recommend them highly enough
10 months later we asked Keith and Diane: "Are you happy with the performance of your system so far?"
It has far exceeded my expectations. We are currently over $1000 in credit!30 August 2023
Great service
Solargain were very helpfull in choosing equipment suitable for a coastal environment.Installation staff were very professional, courteous and friendly, they went about the install with no fuss. They arrived on time and kept us informed of the installation. Very tidy
Unfortnately still waiting for them to i gorm service provider for grid connection. .
Inverter rating: 5/5
24 August 2023
Great customer service by salesperson and installation staff.
Sales quoting was good. Included metre box upgrade and sales person visited site to assist with inspection which we appreciated.Installation team were very good. A complicated job with old wiring but they were very thorough and completed a great job. Site was cleaned up after job which I thought was very professional and a good rap for the company. I have heard of other companies leaving all the packaging behind.
Inverter rating: 5/5
30 July 2023
Absolutely the best solar company I've ever dealt with
We didn't go with the cheapest quote but with the company we felt the most comfortable with and who really listened to what we needed. Julian, our solar specialist was great to deal with, nothing was too hard and dealt with in a very timely manner. He was very polite, friendly and professional all whilst making us feel totally at ease with our choice. The whole prices was seemless and cyborgs very quickly. Installers were tidy, punctual and respectful of us and our property.This is my 3rd solar system and I've spoken with many solar retailers over the years and these guys are definitely the best by far.
Would recommend Solargain Hastings to anyone wanting a solar system that is quality and a great team behind the system. 6 stars from us
Inverter rating: 5/5
05 July 2023
Professional sales and installation team
Such a professional team. Nothing was an issue. Everything explained so well by the sales guy, Will and we asked him lots of questions, on multiple occasions until we decided to go ahead. Very competitive on pricing. The installation crew matched this, punctual, respectful, explained everything to me. Experienced team. We got other electrical work done on the property at the same time, that other electricians previously didn’t seem keen to do- nothing seemed an issue for these guys. We are now getting a battery and using the same team again. Thank you!Inverter rating: 5/5
09 June 2023
Excellent Sales and Service Provision
The sales and quoting process was unique and quick. Distinct from other competitors, it involved a site visit and on site quote with everything taken into account. Consequently no changes or variations were required to their original quote. The installation process was scheduled in advance, the installers were punctual, competent, polite and informative throughout. Customer service throughout was excellent. They organised the grid connection and inspection which occurred approximately 5 days after installation had been completed.Inverter rating: 5/5
31 May 2023
Original Review on 03-08-2022:
Great installation, some unresolved issues however.
Sales experience was top notch, Bryn was very knowledgeable and no BS. Accounts let the team down as I had to chase up whether payment was received.The installers were very efficient and did a very neat installation.
This system was installed to add to an existing 2.5kw array. I have been having problems with the new inverter shutting down when the Fronius App shows 2.5kw exported, the problem is, the new system may show only 1.8kw total being generated. Somehow the inverter is seeing the output from the old system .
This has been raised with Bryn, unfortunately he has gone on leave and had passed this on to a colleague. At this stage, I have had to follow up myself, still not resolved.
Sad, as I had been very impressed with other aspects of the project.
10 months later we asked Vernon: "Are you happy with the performance of your system so far?"
The system has exceeded my expectations, the battery and integration of the existing solar panels through a second Fronius inverter has had remarkable performance.Sloargain Hastings carried out the second phase of the project as well, still very professional.
26 May 2023
Very easy and simple to deal with
Very happy from first contact to install very happy with the teamInverter rating: 5/5
10 May 2023
Too easy!
It all went really smoothly and we are very happy with the system we installed and the customer service provided. We highly recommend Solargain Hastings!Inverter rating: 5/5
01 April 2023
Original Review on 05-06-2022:
Great installation
All went well. Just took much longer than promised to get installed and still haven't got it certified.10 months later we asked Nick: "Are you happy with the performance of your system so far?"
Absolutely. I monitor it frequently online and its awesome01 April 2023
wonderful all around, so far very happy.
still wonderful all around and still happy with every aspect.03 March 2023
Good experince. Staff friendly and helpful.
Sales was responsive. Installation was tidy and punctual. Not yet operational waiting for inspection - a few days.08 February 2023
Very satisfactory
All aspects of the process were very good. I was particularly impressed by the in person attendance at my home for the preparation of the quote. Prompt communication at every step of the process was great. Installation team were terrific. Inspection happened 3 working days after installation. Very happy.23 January 2023
Great team of installers talked me through the whole process on sites nothing was to much trouble would recommend solargain to anyone
Sales quote was very good everything laid out and itemisedEveryone very polite and respectful
Very punctual
Grid connection all taken care of by Solargain
14 January 2023
Easy process start to finish. Excellent service.
Installers were polite, incredibly tidy and supportive.Everything from quote to after sales we were extremely happy with.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5
29 November 2022
Communication was excellent - Given a multiple range of choices. Did not go with the cheapest
Never felt pressured
Extremely neat job
Have recommended them to many other people interested in solar
So glad I went with a battery. Have not had a single power bill since installing, and am earning credits.
Panel rating: 5/5
18 August 2022
Excellent service and great installers. Friendly and polite service.
Excellent service and everything explained. All questions answered and explained to our understanding. Installers polite and friendly. Solargain Hastings were the only solar company that came out to our property and explained everything we needed to know, that is after getting 5 quotes. I would have no hesitation in recommending them.Inverter rating: 5/5
01 August 2022
Solar service
Solar gain was on the ball, upfront quote, not that cheap, installation within 7 days, good bunch of blokes doing the install, grid connection within 10 days, all in all absolutely recommend this outfit for a quality install.29 July 2022
Quality installation
Sales process good and professionalQuality installation
On time, friendly Installation team.
Good communication all through the process
28 July 2022
Easy process
Quoting process was really good. Contacted by four companies and all provided a friendly, reliable experience.Solargain were easy to deal with. Still a little bit of effort required but much less than i anticipated.
Installation was good. Feel confident with them and their after sales service.
13 July 2022
Solar360 solar gain
Accurate information, quality installation, excellent customer support helping with the steps to connect to grid.Explanation on use of App
All up easy process from the quote to the installation.
16 June 2022
My new solar power system
Great company to deal with, polite, tidy and on time. Ensured paperwork was done just waiting for regulator to inspect.12 June 2022
Great all round
They were promt and very efficient.The hole the team were helpful and courteous.
Definitely wouldn't hesitate to deal with them again or recommend them.
08 June 2022
Took care to do it right
What impressed me was that Mark came to the site to personally inspect the proposed sure. The other companies have similar quotes but missed a couple of details. It have me confidence that three install would go smoothly. Three install did go smoothly. The team turned up on time, worked cleanly and got everything done despite some miserable weather.Note that the property did not qualify for state rebates as it's a farm.
25 April 2022
Beautiful installation, great installer
The sale quoting process was very goodWas polite, Tidy, punctual and friendly
Customer Service was great very professional and they help organise grid connection after installation
Solar is now up and running.
Inverter rating: 4/5
02 February 2022
Solar made easy
From the salesperson who was extremely pleasant, knowledgeable and realistic to the installers who were very polite, efficient and friendly, this was a good experience.13 December 2021
Very professional Installation
Very good customer service. Installers were very professional and polite. All necessary actions were taken by the installer up to and including my final inspection tomorrow. Very good service and follow through with my queries from the sales rep.28 November 2021
Solargain Hastings were excellent to deal with. There sales and solutions were practical and price was competitive. The installation team did a sensational job and we are extremely happy.
Sales and quoting was professional and easy and catered to our needs.Panel rating: 5/5
Inverter rating: 5/5
05 November 2021
Original Review on 06-03-2021:
Great system
Juist replaced my 3kw 10 yr old solar with a new 8kw system, Solar 365 were great to deal with, prompt service, knowledgeable sales staff and quick installation by a great team, the system is performing above what I expected, on a sunny day 58KWh, I had half the panels facing NE and the other NW, taking advantage of sunlight all day, very happy with Solar 365.8 months later we asked Andrew: "Are you happy with the performance of your system so far?"
Above and beyond, with 7.7kw of panels, 5kw inverter and 13.2kw of battery storage I'm very pleased.02 March 2021
Fantastic personalised service & local!
Solar 360 Provided fantastic personalised service. None of this doing it all over the phone they were there and available for me to contact at any time about any aspect of the installation. Josh was my contact person and was, and still is, fantastic; continuing to be there to follow up with bill costs. The installation team are fantastic too. Recommended by my neighbour. Word-of-mouth is very important. Couldn’t recommend them highly enough and we are supporting local business.17 January 2021
Neat efficient installation
Salesman explained everything clearly, no pressure to sign.Whole process went smoothly.
Quick and neat installation.
31 December 2020
Great Installers
The quoting process was good and I was given several options from basic, mid and top systems and everything was fully explained however, they messed up with the installation arrangements blaming the computer system but I was not convinced. The guys who installed were excellent very professional, polite and tidy and informative especially as the weather was not great but they carried on to get the system installed for christmas. Still waiting on someone to come out and give it the tick of approval so that we can be connected. Do not get this done over the holiday period as everything takes ages to get approved and connected (not the fault of the installer). Hopefully its all good and we will be up and running asap.07 October 2019
Great
Have done my heatpump HWS and solar panels. Great workmanship and very good dealing with all the paperwork. Even used the plumber I requested.Panel rating: 5/5
Inverter rating: 5/5
18 March 2019
07 March 2019
30 November 2018
I would highly recommend Solar360 Australia to get panels and inverter installed.
Their service is fantastic, they care about the customer and are still following up as panels are not yet connected to the grid.
Still struggling with my energy supplier (Energy Australia) to get the panels connected to the grid.
I will possibly change energy suppliers in the future once I know exactly what they can offer.
Great service, prompt and delivered a viable and cost effective solution.
They responded quickly, installation was faultless and they informed me throughout. On tone and good follow up. They arranged the grid connection and showed me how it worked. They advised they would follow up in twelve months to see how it was going.Inverter rating: 5/5