Solargain Hastings

Solargain Hastings Reviews

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87% 0% 100%
4.8

Based on 38 ratings

About

Solargain Hastings is a Solar Power Installation company based in Hastings and serves VIC. Here are their reviews as submitted by visitors to SolarQuotes

Reviewers report paying: $11,282 - $15,600 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Panel brands currently installed

Panel brands previously installed

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Solargain Hastings Reviews (38)

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Average Scores

4.5/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 21
  • 4 star 16
  • 3 star 1
  • 2 star 0
  • 1 star 0

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The gain is all mine

Sales was very helpful, talked me through the whole process and helped me through the paperwork process, so I was left feeling happy with my choice. Installation was brilliant, they talked me through every stage of installation where everything would go etc. They were quick, very tidy and cheerful, couldn't have asked for better, thanks guys, great job.
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Great company

Great sales and quoting. Great installation team,friendly fast quality. Turned up on time. They are currently organising grid connection. System working as stated. Also had interest solar hot water installed as part of quote.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Original Review on 27-11-2022:

Perfect install

The salesman was knowledgeable and helpful, without being pushy and had all the paperwork including the subsidies done in one day.

The installation team were punctual, quick and efficient and the young man who came the day after to connect the system to the Internet was knowledgeable and most courteous, without being condescending (my wife and I are both in our late 70s.)

I could not recommend them highly enough
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Keith and Diane: "Are you happy with the performance of your system so far?"

It has far exceeded my expectations. We are currently over $1000 in credit!
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Great service

Solargain were very helpfull in choosing equipment suitable for a coastal environment.
Installation staff were very professional, courteous and friendly, they went about the install with no fuss. They arrived on time and kept us informed of the installation. Very tidy
Unfortnately still waiting for them to i gorm service provider for grid connection. .

Inverter rating: 5/5
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Great customer service by salesperson and installation staff.

Sales quoting was good. Included metre box upgrade and sales person visited site to assist with inspection which we appreciated.
Installation team were very good. A complicated job with old wiring but they were very thorough and completed a great job. Site was cleaned up after job which I thought was very professional and a good rap for the company. I have heard of other companies leaving all the packaging behind.

Inverter rating: 5/5
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Absolutely the best solar company I've ever dealt with

We didn't go with the cheapest quote but with the company we felt the most comfortable with and who really listened to what we needed. Julian, our solar specialist was great to deal with, nothing was too hard and dealt with in a very timely manner. He was very polite, friendly and professional all whilst making us feel totally at ease with our choice. The whole prices was seemless and cyborgs very quickly. Installers were tidy, punctual and respectful of us and our property.
This is my 3rd solar system and I've spoken with many solar retailers over the years and these guys are definitely the best by far.
Would recommend Solargain Hastings to anyone wanting a solar system that is quality and a great team behind the system. 6 stars from us

Inverter rating: 5/5
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Professional sales and installation team

Such a professional team. Nothing was an issue. Everything explained so well by the sales guy, Will and we asked him lots of questions, on multiple occasions until we decided to go ahead. Very competitive on pricing. The installation crew matched this, punctual, respectful, explained everything to me. Experienced team. We got other electrical work done on the property at the same time, that other electricians previously didn’t seem keen to do- nothing seemed an issue for these guys. We are now getting a battery and using the same team again. Thank you!
Inverter rating: 5/5
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Excellent Sales and Service Provision

The sales and quoting process was unique and quick. Distinct from other competitors, it involved a site visit and on site quote with everything taken into account. Consequently no changes or variations were required to their original quote. The installation process was scheduled in advance, the installers were punctual, competent, polite and informative throughout. Customer service throughout was excellent. They organised the grid connection and inspection which occurred approximately 5 days after installation had been completed.
Inverter rating: 5/5
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Original Review on 03-08-2022:

Great installation, some unresolved issues however.

Sales experience was top notch, Bryn was very knowledgeable and no BS. Accounts let the team down as I had to chase up whether payment was received.
The installers were very efficient and did a very neat installation.
This system was installed to add to an existing 2.5kw array. I have been having problems with the new inverter shutting down when the Fronius App shows 2.5kw exported, the problem is, the new system may show only 1.8kw total being generated. Somehow the inverter is seeing the output from the old system .
This has been raised with Bryn, unfortunately he has gone on leave and had passed this on to a colleague. At this stage, I have had to follow up myself, still not resolved.
Sad, as I had been very impressed with other aspects of the project.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Vernon: "Are you happy with the performance of your system so far?"

The system has exceeded my expectations, the battery and integration of the existing solar panels through a second Fronius inverter has had remarkable performance.
Sloargain Hastings carried out the second phase of the project as well, still very professional.
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Very easy and simple to deal with

Very happy from first contact to install very happy with the team
Inverter rating: 5/5
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Too easy!

It all went really smoothly and we are very happy with the system we installed and the customer service provided. We highly recommend Solargain Hastings!
Inverter rating: 5/5
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Original Review on 05-06-2022:

Great installation

All went well. Just took much longer than promised to get installed and still haven't got it certified. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 3/5

10 months later we asked Nick: "Are you happy with the performance of your system so far?"

Absolutely. I monitor it frequently online and its awesome
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wonderful all around, so far very happy.

still wonderful all around and still happy with every aspect.
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Good experince. Staff friendly and helpful.

Sales was responsive. Installation was tidy and punctual. Not yet operational waiting for inspection - a few days.
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Very satisfactory

All aspects of the process were very good. I was particularly impressed by the in person attendance at my home for the preparation of the quote. Prompt communication at every step of the process was great. Installation team were terrific. Inspection happened 3 working days after installation. Very happy.
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Great team of installers talked me through the whole process on sites nothing was to much trouble would recommend solargain to anyone

Sales quote was very good everything laid out and itemised
Everyone very polite and respectful
Very punctual
Grid connection all taken care of by Solargain
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Easy process start to finish. Excellent service.

Installers were polite, incredibly tidy and supportive.
Everything from quote to after sales we were extremely happy with.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 4/5
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Excellent company to deal with.
Communication was excellent - Given a multiple range of choices. Did not go with the cheapest
Never felt pressured
Extremely neat job
Have recommended them to many other people interested in solar

So glad I went with a battery. Have not had a single power bill since installing, and am earning credits.

Panel rating: 5/5
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Excellent service and great installers. Friendly and polite service.

Excellent service and everything explained. All questions answered and explained to our understanding. Installers polite and friendly. Solargain Hastings were the only solar company that came out to our property and explained everything we needed to know, that is after getting 5 quotes. I would have no hesitation in recommending them.
Inverter rating: 5/5
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Solar service

Solar gain was on the ball, upfront quote, not that cheap, installation within 7 days, good bunch of blokes doing the install, grid connection within 10 days, all in all absolutely recommend this outfit for a quality install.
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Quality installation

Sales process good and professional
Quality installation
On time, friendly Installation team.
Good communication all through the process
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Easy process

Quoting process was really good. Contacted by four companies and all provided a friendly, reliable experience.

Solargain were easy to deal with. Still a little bit of effort required but much less than i anticipated.

Installation was good. Feel confident with them and their after sales service.
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Solar360 solar gain

Accurate information, quality installation, excellent customer support helping with the steps to connect to grid.
Explanation on use of App
All up easy process from the quote to the installation.
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My new solar power system

Great company to deal with, polite, tidy and on time. Ensured paperwork was done just waiting for regulator to inspect.
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Great all round

They were promt and very efficient.
The hole the team were helpful and courteous.
Definitely wouldn't hesitate to deal with them again or recommend them.
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Took care to do it right

What impressed me was that Mark came to the site to personally inspect the proposed sure. The other companies have similar quotes but missed a couple of details. It have me confidence that three install would go smoothly. Three install did go smoothly. The team turned up on time, worked cleanly and got everything done despite some miserable weather.
Note that the property did not qualify for state rebates as it's a farm.
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Beautiful installation, great installer

The sale quoting process was very good
Was polite, Tidy, punctual and friendly
Customer Service was great very professional and they help organise grid connection after installation
Solar is now up and running.

Inverter rating: 4/5
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Solar made easy

From the salesperson who was extremely pleasant, knowledgeable and realistic to the installers who were very polite, efficient and friendly, this was a good experience.
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Very professional Installation

Very good customer service. Installers were very professional and polite. All necessary actions were taken by the installer up to and including my final inspection tomorrow. Very good service and follow through with my queries from the sales rep.
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Solargain Hastings were excellent to deal with. There sales and solutions were practical and price was competitive. The installation team did a sensational job and we are extremely happy.

Sales and quoting was professional and easy and catered to our needs.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 06-03-2021:

Great system

Juist replaced my 3kw 10 yr old solar with a new 8kw system, Solar 365 were great to deal with, prompt service, knowledgeable sales staff and quick installation by a great team, the system is performing above what I expected, on a sunny day 58KWh, I had half the panels facing NE and the other NW, taking advantage of sunlight all day, very happy with Solar 365. Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Andrew: "Are you happy with the performance of your system so far?"

Above and beyond, with 7.7kw of panels, 5kw inverter and 13.2kw of battery storage I'm very pleased.
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Fantastic personalised service & local!

Solar 360 Provided fantastic personalised service. None of this doing it all over the phone they were there and available for me to contact at any time about any aspect of the installation. Josh was my contact person and was, and still is, fantastic; continuing to be there to follow up with bill costs. The installation team are fantastic too. Recommended by my neighbour. Word-of-mouth is very important. Couldn’t recommend them highly enough and we are supporting local business.
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Neat efficient installation

Salesman explained everything clearly, no pressure to sign.
Whole process went smoothly.
Quick and neat installation.
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Great Installers

The quoting process was good and I was given several options from basic, mid and top systems and everything was fully explained however, they messed up with the installation arrangements blaming the computer system but I was not convinced. The guys who installed were excellent very professional, polite and tidy and informative especially as the weather was not great but they carried on to get the system installed for christmas. Still waiting on someone to come out and give it the tick of approval so that we can be connected. Do not get this done over the holiday period as everything takes ages to get approved and connected (not the fault of the installer). Hopefully its all good and we will be up and running asap.
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Great

Have done my heatpump HWS and solar panels. Great workmanship and very good dealing with all the paperwork. Even used the plumber I requested.
Panel rating: 5/5
Inverter rating: 5/5
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There were a few follow-up phone calls and Solar 360 were always polite and well informed. Our only problem is that the inverter keeps shutting down we think because of the voltage in our area. Solar 360 has contacted United Energy but it is still proving a problem.
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Panels and system installed very quickly.
I would highly recommend Solar360 Australia to get panels and inverter installed.
Their service is fantastic, they care about the customer and are still following up as panels are not yet connected to the grid.

Still struggling with my energy supplier (Energy Australia) to get the panels connected to the grid.
I will possibly change energy suppliers in the future once I know exactly what they can offer.
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