Solargain Hervey Bay - Bundaberg - Gympie Reviews

Based on 172 ratings Aus Ranking

  • 5 star 76
  • 4 star 93
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.51
  • System Quality
    4.62
  • Customer Service
    4.71
  • Installation
    4.75

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About Solargain Hervey Bay - Bundaberg - Gympie, Solar Installers

Solargain Hervey Bay - Bundaberg - Gympie
Platinum Partner
Solargain Hervey Bay - Bundaberg - Gympie is a SolarQuotes Client (what does this mean?)
ABN: 60 609 089 714  ABN active since 03 Nov 2015 | Go Home Solutions Pty. Ltd.
verified
ACN: 609 089 714  ACN active since 03 Nov 2015 | Go Home Solutions Pty. Ltd.
verified
Electrical Contractor's License:   (learn about electrical licenses and buying solar)
QLD: 82129 Go Home Solutions Pty Ltd 
verified

Reviewers report paying: $4,000 - $6,200 for depending on hardware choice and installation difficulty ( how is this calculated? )

Solargain Hervey Bay - Bundaberg - Gympie is a Solar Power Installation company based in serves Hervey Bay - Bundaberg - Gympie - Maryborough and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Solargain Hervey Bay - Bundaberg - Gympie Solar Reviews

Excellent Service and Installation

The whole process went well and only held up due to the Christmas period. Three quotes were sought and all responded within a day of contact. After visits, all three responded with quotes within 24 to 48 hours. All quoting was excellent and we would have been happy with any of the three. We chose Solar Gain on quality and price, but there wasn’t a great deal of difference. All answered the questions happily and promptly. We put a large solar array on our business, as well as one at home.
Both crews were very good...very professional, polite and extremely tidy. Both installations required lifts, which arrived early on the day of installation and were promptly removed when complete. One day for a two story home. Two days for the business. Couldn’t fault either installation. The only hold up concerned Ergon. Solar Gain advised Ergon on the day all complete, Ergon rang the next day, but refused to install the new meter for two weeks. Ergon’s contractor arrived as arranged to complete the installation. Overall, an excellent and commendable job.
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Efficient courteous and professional

Sales person knew his product and was very helpful. The installation was timely and the tragedies were clean and efficent. Customer service was very good and after installation service was good.

Supplier Reply

Hi Wayne, Thank You so much for your positive feedback. We are glad to hear you are happy with your installation and the customer service we provided. Show additional information

Great experience

Quote was good, installation was on time, customer service was very good.

Supplier Reply

Hi Jackie, thank you for taking the time to leave us a review, we are pleased to hear you are happy the service we have provided kind regards, Solargain Hervey Bay. Show additional information

I Chose Wisely

Solargain Hervey Bay provided an experience that is rare. From the initial meeting with Steve, it was clear that this company knew the market, its issues, and above all the products that were the best, and willingly discussed and answered all my questions. A company is only as good as its employees, and Steve has put together a team of employees who share the same passion as himself, they are polite, jovial, friendly and above all knowledgeable, work as a team, and seem to enjoy the work.
There was no need for a deposit to start the process, just pay at the end when asked. Now thats a company who has confidence in its products, work team and its knowledge. Congratulations Solargain Hervey Bay.

Supplier Reply

Hi Gary, thank you very much for your kind words, we really appreciate your feedback and very happy to hear you were pleased with our services kind regards, Solargain Hervey Bay. Show additional information

Honest Installers

Sales & quotation process was effective, physical visit with very good explanations & site layout options explanations, but the salesman did not identify the micro inverter system as a viable option. My selection of system was based on Kwh capacity not cost. The Micro Inverter system was my eventual selection based on efficiency, reliability & safety. It took secondary phone calls & emails to gain quotes of the micro system.

The quote was accepted prior to Christmas. Installation was delayed due to Christmas holidays, previous early year contracts to be carried out etc. I was at the point of canceling the order due to no communication as to when the system would be installed, the day before I was going to cancel the order I was contacted & given a date for installation, so onwards progression it is - Yay!. Email from the company here is a new date, not even close to the pre-organised one - please explain, oops admin error. So installation goes ahead on the "planned" date (Wed 19th Feb) - all good so far. System installed seems to work.

Paid the bill on the day of installation. Phone call from the installer the next day, oops - we installed the wrong panels on your roof & will need to come back & fit the correct panels next Tuesday (25th)- Not Happy Jan!
Phone call (voicemail - 1.45pm) - Installers will be there Friday (21st) afternoon about 2.00 pm, as I hear the truck parking out the front......

Aside from this little error, the installation, removal & installation teams were knowledgeable about their work & the systems that they install. They worked hard in very high heat & humidity in QLD all day and left the work site clean & tidy. They were careful about my property to not cause damage or disturbance and maintained polite and open communication with me throughout the day as the need arose. Very Professional, courteous and hard working folks.
I was given grid connection notification from the local supplier the next day stating connection will be within the next 10 working days - So very effective in arranging grid connection.

I am satisfied with the integrity and actions of the company as they identified the error of the incorrect panel installation and made immediate actions to rectify the situation. Me - I would not have identified the difference in panels until I did a lot of comparison and study of the paperwork (this could have been months) so full credit to the professionalism & integrity of the company staff for identification & resolution of an expensive error- potentially to both of us.
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Solargain is the BEST!

Steve and the team from Solargain have been helpful and professional in their approach to helping us with our decision and installation of our solar generating system. The access to information and then provision of what we believe to be the very best in panels and inverter has been appreciated by us.
Thanks Solargain

Supplier Reply

Hi Rob, thank you for taking the time to leave us a review we are pleased to hear you are happy with our services provided, Kind Regards Solargain Hervey Bay. Show additional information

Great Installer

Sale rep. was very knowledgeable and answered all my questions in plain and simple terms.
The installers where very prompt, efficient and explained the process.
The office staff have always been helpful, polite and efficient. They did all the details required for the connection.
No deposit required, payment in full on completion and satisfaction.
I have already recommended this business to couple of friends.

Supplier Reply

Hi Gloria, its great o hear how pleased you are with our team, thank you for recommending us to your friends. Kind Regards, Solargain Hervey Bay. Show additional information

on time, everything went to plan without any problems The installers knew what they were doing,

easy and understandable because I had some idea after reading your survey
organised they explained what they were going to do
yes

Supplier Reply

Hi Tony, thank you for sharing your feedback we really appreciate it. Kind Regards, Solargain Hervey Bay. Show additional information

Great install team

The team was punctual, Went straight to work, answered all my questions, helped with the setup and left the site clean and tidy. a credit to Solargain

Supplier Reply

Hi Doug, Thank you very much for your review, we are very happy to hear you had a great experience with our dedicated team. Kind Regards Solargain Hervey Bay. Show additional information

Great system.

The sales system was great, the rep obviously knew his product. The install went well,nothing was a problem, on time, very helpfull.
After we had our power connected they came back and connected us on. All good.

Supplier Reply

Hi David, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words, Regards Solargain Hervey Bay. Show additional information

Prompt and friendly service

Quoting provided very promptly, system installed on time when promised. Great installation team providing great feedback and assistance with queries.

Supplier Reply

Hi Paul, thank you very much for your review we really appreciate your feedback and taking the time to do this kind regards, Solargain Hervey Bay. Show additional information

Great!

Process was made very easy! Price was unbeatable and installation happened very quickly

Supplier Reply

Hi Monica, thank you very much for taking the time to leave a review, we really appreciate it. Kind regards, Solargain Hervey Bay. Show additional information

Fantastic company to deal with

Fantastic to deal with from start to finish highly recommend

Supplier Reply

Hi Steve, thanks for leaving us a review. We are happy you have had a great experience with our staff and services provided, we put customer experience and satisfaction as our priority, and your review means a lot. Kind Regards Soalrgain Hervey Bay. Show additional information

Brilliant from start to finish.

Quick and easy. Tailored to my needs with a pool ducted A/c double shed and family of 5. No issues at any point with fast and friendly service. Definitely recommend.

Supplier Reply

Hi Cade, thanks for leaving us a review. We are thrilled that you loved your experience, we put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind, regards Solargain Hervey Bay. Show additional information
All three Solar suppliers that you recommended provided competitive quotes and great customer service. We selected Solargain Hervey Bay because of their shop-front presence and the willingness of the Proprietor who "went the extra mile" to sit with us at our house and thoroughly discuss all aspects of the solar equipment currently available, the advantages and disadvantages of solar power through his in-depth overall product knowledge. He made a very complex subject easily understandable and provided us with two very easily understood options to choose from. Show additional information

Very happy with the business, install, and product.

The whole process from the quote, to the questions and answers, to the product selection, more questions and answers, and install was great. As an electrician by trade, I was keen for someone to make me feel comfortable by being able to answer the questions that I had with answers that made sense to me. The entire team from the estimator through to the owner of the business were all fantastic and I highly recommend them. They will not sell you garbage and they stand behind the products that they install. I am very happy with my decision to go through Solargain.

Supplier Reply

Hi Marc, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day and the quality of our products, Kind regards Solargain Hervey Bay. Show additional information

The company rep was very professionsl and the company have the ISO accreditation which means they have quality, customer focus and integrity.

Excellent all round. Installation was awesome, tutorial easy to understand.

Supplier Reply

Hi Ian, thank you for taking the time to leave a review we are pleased to hear you are happy with our products and services, Kind regards Solargain Hervey Bay. Show additional information
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Easy process from start to finish.

From initial quoting day where Steven Brocklehurst spent a number of hours explaining every detail and process of the solar install it was very impressive. Time spent with me was obviously no object to Steven, which is a very rare trait in todays retail market in general.
Steven explained, and gave me a number of options for me to choose from, which were all excellent quality products at a very reasonable price. We then examined the pro's and con's of all those systems he put forward so as to get a better understanding of each product.
After careful consideration and research I decided on a system suitable for me and began the process by informing Steven to proceed with my installation.
With a couple of weeks wait for the ordering process of panels and inverters the installation went ahead and was completed in only one day.
I was extremely happy with the three lads that did the install, as they were very polite and respectful both to my needs, and the install method they were confronted with. In this process there was only one concrete tile broken which was repositioned down at eave level and silicone up to prevent water ingress. When it does eventually rain I hope I do not find any leaking tiles that might not have be discovered in the process. Only time will tell.
The three lads doing the install worked like a well oiled machine, and everything fell into place throughout the day. Joe Jason and I thing Harley (from memory) strategically planned out the layout of the solar panel placement, then Joe the electrician came down and began all the electrical works within the switchboard, ceiling and rooftop. During this time the other two lads began the rooftop install, then joined by Joe after completing the electrical works.
After completion the boys left the site clean and tidy.
A short time after the boys left site, Peter arrived to commission the system and within an hour it was all up and running.
The customer service I received from Steve after the install was exemplary as there were a few questions that needed to be answered and that was done without any fuss.
The girls in the office were also most helpful from start to finish.
Well done Steve, Julie and the whole team at Solar Gain Hervey Bay.
I have no hesitation in recommending Solar Gain Hervey Bay to anyone proposing to do a solar install.

Supplier Reply

Hi Ben, thanks for leaving us such a wonderful review. We are happy to hear that you are pleased with our teams, We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words. Regards, Solargain Hervey Bay. Show additional information

All Good

All done just waiting for Telstra this Friday to connect from their point Show additional information

great to deal with from the first phone call to the after installation follow up call

quoting was easy
install done very well
service was great all over

Supplier Reply

Hi John, we are pleased to hear you are satisfied with your the services we provided from start to finish and we thank you for taking the time to leave a review, Kind regards Solargain Hervey Bay. Show additional information

Very Impressive

Everything SolarGain Hervey Bay did was very professional and I found their whole process from the first visit to the installation to be of the highest standard. The installers were very pleasant and well mannered, as were all who were involved.

I would recommend Steven and Julie Brocklehurst, SolarGain, Hervey Bay to one and all.

Supplier Reply

Hi Honni, Im so pleased to hear you are happy with the process of our business, we really value our customers experiences and im pleased to hear your kind words about our workers and thank you for recommending us. Kind Regards, Solargain Hervey Bay. Show additional information

Very easy to deal with, installation over and done with in a few hours, and up and running.

Sales and quoting process simple and straight forward, installation and setup crew very good to deal with, Polite, Tidy and Punctual.
they dealt with organisation of the grid connect, Ergon has cotacted me although I'm awaiting the meter change, supposed to be within 2-3 weeks from Panel installation. SolarGain very flexible regarding completion of payment.

Supplier Reply

Hi Sydney, Thank you very much for leaving us a great review we really appreciate customers feedback. Kind Regards, Lauren. Show additional information

Surprising good!

I wasnt expecting such great service from the install team.
The product was installed quickly and the electrician explained everything. Great price, great product.
Two negatives. Young sales guy, son of the owner, was good. But not as attentive once the install was complete in answering questions.
second negative, the second install team were smoking on site, which is one of my pet peeves!
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Installation is in a few weeks time when my new home is finished Show additional information

Happy customer

Quote was professional. Company only to happy to help with enquiries and changes to original quote.
Installer arrived when promised and did a very tidy, professional job.
Yes all organised by Supplier. At time of writing, waiting for Electricity provider to do their part. They have contacted us and work is to be done in two weeks time.
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Look no further, best solar team in the market.

Exceptional professional service, which was backed up by high efficiency and qualuty products. Look no further, if you are in the market to have a solar system, and the best price out of all the quotes that I got. Show additional information
Very good service and they put the system where I wanted it not where they planned. Great attitude from the installers. Connected to the grid in under 2 weeks and getting good Kws from it, cant wait for the first power bill to see how much i am saving, thanks guys and thanks to solarquotes for recommending them. Show additional information
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There was a glitch with my online banking which may be down to Fronius program using my WiFi. Was resolved very quickly and supplier not to blame Show additional information

Made the right choice

Excellent team - esp the installation crew - so polite and cleaned every scrap of rubbish. Sales guy Aiden was honest and very knowledgable. Show additional information

Excellent service.

Sales/quoting process was very well done. Installation team of three were polite, tidy, punctual and did an excellent job. Everything was organised for us. Couldnt be happier & would recommend them to anyone wanting solar panels. Thank you Solargain. Show additional information

Solar Installation Made Easy

Steven from Solargain Hervey Bay was extremely helpful in all aspects of this process and I had spoken with many before making the decision to engage Solargain. Explanations were easy to understand and there was nothing false or misleading throughout this whole transaction. The Electricians that installed the Solar Panels (Darryl and Ken) were very respectful, friendly and went out of their way to assist me when I had questions. I am more than happy to recommend Solargain, they are true professionals. Give them a call, you will not be disappointed! Show additional information
The sales person was very knowledgeable and was prepared to explain any questions that we putto him Show additional information

Very happy

Friendly and helpful reception. Salesman was professional. Installation was efficient and the man we spoke to was very polite. I was impressed that I was contacted the next day to ensure we were happy with the product and service. Show additional information
A great local company to deal with. From the start when I sat down with Aiden, he knew what he was talking about. He gave me a few options and advised me the best system to use. The blokes who done the installation were magic, they cared about the finished product, clean, tidy and very professional. Show additional information
Aiden was very helpful and informative when supplying our quote and installation was done when promised. Very happy with all our communication with Solargain including admin and installation employees. Show additional information
Fantastic service everything went well, quick and proffesional. 10/10 Show additional information
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The experience with Solargain was unbelievable. The tradesman were Awesome, caring and very knowledgeable, really knew their product. Clean and tidy. Also would recommend Solargain to anyone the area Show additional information
We were new to solar but had undertaken some research into the quality of various systems. That said we were pleasantly surprised by the additional insight and options provided by Steve. Having checked 2 other suppliers/installers, after gaining a quote from Steve we felt confident enough to agree to his quote on the spot. Such a great guy, he even offered to help my friend to apply for a feed-in tariff, as her system needed the paperwork done (she bought the system from another provider 4 years ago)
The office staff were always most helpful, pleasant and most importantly competent!
That leads us to the installers, Darryl and his offsider were really diligent workers, leaving the worksite as they found it and Darryl was very thorough in explaining how everything works, so we feel very confident in how to manage our system.
So a big thanks folks, it’s really nice to be able to buy locally and have great service.
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From the first moment of sitting down with the sales person to cleaning up after the installation, we found the whole process and all the people that we have dealt with to be courteous, knowledgeable, informative and totally professional. As customers with little knowledge of what the right solar system we required and how they worked, the sales person took as much time as we required to answer all our questions, provided us a range of options and provided additional information as needed so that we could make the right decision that suited us. Installation was undertaken with professional care, turning up on-time and completing the work professionally, it was clear that the installation team were friendly and very experienced and knew exactly what they were doing. At the completion of the work, any mess was cleaned up and we didn't have to lift a finger. Thank you to all involved and we highly recommend talking to Steven and his team if you are in any way considering Solar Panel installation. Show additional information
What I really liked was the fact that even though when I asked for a quote I did mention that I was not sure if I was getting the system
I was still treated with respect and I was given comprehensive answers to my questions. The salesman spend some time explaining
the various system and at no time he seemed in a harry to leave because he was wasting time. Also in the days that followed at no time
they pressured me or harassed me with phone calls about buying the system.
In this day and age it was refreshing to see.
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Overall compared to other quotes extremely happy. Competent installation. Had broken panel which was replaced. Highly recommended. Has halved our electricity bill so quick payback period. Happy customer. Show additional information
As a retired builder I value good customer service and skilled trades. I am also a great believer that far too often as a society we are ready to criticize, but fail to express our gratitude when a job is well done. To that end, I would like to thank the Solargain team for the efficient installation of the system at our place. The guys were thorough, efficient and meticulous in the way they completed the job. I would especially like to thank the electrician for answering my plethora of questions without once finding it a burden. He was extremely helpful in giving me a greater understanding of the whole process of solar energy for which I am truly grateful. The whole experience from the initial consultation with the salesman to the installation was first class. The installation occurred on the nominated day and took just 1/2 a day. Thank you for a job well done.
I will certainly be recommending Solargain Hervey Bay as a very reliable and worthwhile company to deal with. Thank you.
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From start to finish Aiden (first point of contact for quote) explained everything really well. We actually understood the infrastructure output was going to meet our expectations from the detailed conversation we had at the outset. We also understood the procedure and time-line from accepting the quote to the end-of project - this just doesn't seem to happen these days. WE HAD NO QUESTIONS. Then the Solargain installers arrived when expected, were helpful, professional and polite. From the time we engaged Solargain for consultation and quote to the time the install was complete there were no hassles. I have already recommended Solargain to other family members on the Gold Coast - they have already made appointments to engage and do business with Solargain. Thank you Solargain - WE ARE EXTREMELY HAPPY. Show additional information
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Installed yesterday - waiting for Ergon to approve meter box relocation and meter upgrade plus connect solar Show additional information
Good company to deal with. Installers were friendly and helpful. I would recommend Solargain to anyone looking at having a solar system Show additional information
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