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Solargain Hervey Bay - Bundaberg - Gympie Reviews

Based on 104 reviews

  • 5 star 45
  • 4 star 56
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.58
  • Customer Service
    4.70
  • Installation
    4.72

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About Solargain Hervey Bay - Bundaberg - Gympie, Solar Installers

Solargain Hervey Bay - Bundaberg - Gympie is a Solar Power Installation company based in serves Hervey Bay - Bundaberg - Gympie - Maryborough and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Solargain Hervey Bay - Bundaberg - Gympie Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Its not hooked up to the grid yet Show additional information
The guys at Solar gain Hervey Bay are true professionals they do what they say and in a very timely manner, the installers were fantastic and quick, and on completion showed me how to use the online capabilities of the system.
THANKS HERVEY BAY SOLAR GAIN
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Installation will occur this week. Power output will be reviewed against information provided. Only issue was with zip money as we already had an account that was under 6 months old. Show additional information
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I am a retired electrical trades person with many years of installation experience. I was extremely impressed with the quality of the installation and the installer.
I have recommended these people already to friends.
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It was a pleasure to deal with Steve, Drew, Aden and the installers.

Cannot fault the process from start to finish and NO high pressure sales tactics, instead honest, friendly advice and service.
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So far have been happy with their service before, during and after installation. Show additional information
Would choose solargain again was a pleasant experience from start to finish excellent customer service and quality install. As an electrician I would definitely recommend solargain. Show additional information
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Solargain Hervey Bay did a fantastic job, I would highly recommend them to anyone Show additional information
Compared to other Solar Companies I was impressed with the information package the representative provided and the knowledge and advice he had in terms of the range of solar panel and inverters on the market. There was no pressure to provide a deposit with the full amount payable on installation. The three electricians that installed the solar array were a cohesive, knowledgeable and professional crew - I couldn’t fault them or Solargain Hervey Bay. I am more than happy with the product I received and know that I can touch base with with them in the event I have any queries or issues. I would certainly recommend them to anyone who is looking to install a solar array. Show additional information
Very happy with the system, good job, works well and I like the fact I can monitor the system using an app to see where the the power is coming from and going to, very interesting, no more power bills for this little black duck. Show additional information
Awesome job and fantastic experience dealing with the team at harvey bay. Steven and team
Deliver a very professional service with superior product knowledge and cutting through the crap
With products available and encourage to price different systems and products would be happy to recommend company to everyone in widebay area this is my second time buying a system from Harvey bay solar and am so happy with
What we have and simply cannot thank the team enough.
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Installation on time and very professional, two very good installers neat and clean top job, could not have asked for more.
Still waiting for Ergon.
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Found Solargain Hervey Bay to provide a good balance of price, quality and service. Plus it's nice to deal with a local business. Show additional information
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I have not yet rated the customer service or quality of the system yet as we are still waiting for Ergon to get their act together and put the power on for this system.
Have been very impressed by the installation crew and aside from a hiccup with the system not connecting to our internet I cannot fault them
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Installed yesterday - waiting for Ergon to approve meter box relocation and meter upgrade plus connect solar Show additional information
They came the day they said they would, finish in two days and Darryl the electrician was a very nice man. Show additional information
All three companies were prompt to contact me. They were all very courteous and spent time describing their products. They were patient and explained the pros and cons of installing different types of solar systems , and what size would be most applicable to my home. Some of the companies offered multiple choices with varying price ranges, whilst others simply recommended one. We chose Solargain , but I am sure the other 2 would not have disappointed. The installation was completed very competently and those involved did a first class job. I found the information from Solarquotes invaluable and certainly their recommendations very, very helpful. Show additional information
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Appreciated the experience from start to installation, we just got our electricity bill,without solar, so it will be interesting when the next one arrive.
I found Aiden to be very respectful, exceptionally well mannered and a young gent who, I feel, knows his job. We could have gone for a much cheaper system elsewhere but after being explained the difference in products and explained in a manner in which I felt comfortable, and we both felt very comfortable with decision to go whit Solar Gains quote. The Installers were/are a very professional in their approach and mannerism. When finished, they cleaned the site and left only panels on the roof and no rubbish or metal debris from the aluminium cuts. A vey professional and non pushy company who, I feel, looked at what we needed and our budget, not what they needed.
Extrememly happy to recommend these gents for a job well done. We did not buy the rolls royce but purchased the next best thing. Thank you guys, I/we appreciate your niceness.

Brad and Loie Burrum Heads
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Solargain was extremely helpful in all aspects of solar power. Aiden was very professional & he went out of his way to explain all options available for me to choose. They came out immediately & also continually emailed me advise & show their products for me to review before coming to my property. They were reliable, knowledgeable & honest - a great company. Show additional information
Thank you for all you did Show additional information
I was open from the beginning about the fact that I was shopping around for the best solar company in town. In a market with so many companies and options, I figured it made sense. I could’ve saved myself the time and just gone with Solargain from the beginning. I met with Aiden who answered all of my questions and gave me options which best suited my particular circumstances. He was friendly and informative without being pushy. At no point was I pressured into a sale which I appreciated.

The installation happened earlier than I’d anticipated which was a pleasant surprise and the installation team arrived on time and stayed to make sure the job was done properly. I’ve only had the panels on for a couple of weeks but I’m already really glad that I chose to go with Solargain. Based on the ease of my experience, I have a friend who is now also in the process of getting Solargain to put panels on her house too.

Fun fact: one of the other companies I met with to discuss solar, packed up his gear as soon as I mentioned the deal I’d been offered, said he couldn’t compete and then mentioned that he wished he’d got Solargain to install the system he’d just put on his own house. When competitors want to use your business, you know you’re getting it right.

Supplier Reply

Hi Laura,

Thank you very much for your feedback & for your business!
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Always looking to give Electricity suppliers the finger, vintage polluters they are, only looking 2 minutes ahead instead of looking after nature and our future generations, we bought the best efficient panels to get the maximum results for our money, after all you could buy a new car for the money we spent but it doesn't pay you back one cent, we decided not to buy a new car and get a few panels on the roof, its a no brainer, our current car will last another 10 years, so we are happy, looking after our planet ,it just feels good. Show additional information
The sales rep Aiden was friendly and knowledgeable, he spoke about the variety of products without receiving any pressure from him to make a decision during the meeting. Show additional information
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Steven and his team really looked after us ,with honest professional advice, A great install and best price, happy to answer any questions well after the job was completed ,nothing seemed too much trouble. Hard to find genuine people like this now days. Simply the best.

Supplier Reply

Hi Paul, we hope you're well.

Thank you for your feedback, we appreciate it!



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Really happy with the experience of installing solar with Solargain Hervey Bay. Customer service was fantastic, all of the staff were a pleasure to deal with and were very professional. Very happy! Show additional information
Solargain provided the most professional quote and thoroughly explained all of the options available. The installation proceeded without a hitch, on time and as per the quote. The system was audited by the government after installation and passed without any problems. Our power bills have halved since the system went online. Show additional information
Steve was great. He was really interested in his products and getting the most out of them for my particular requirements. He spent time explaining things and making some changes when needed. Very pleased we went with Steve from Solargain. Show additional information
Steve I have got no complaints at all. You have a great company and workers. The help you gave me when I had trouble with ergon I can't thank you enough

Supplier Reply

Hi Shane,

We are always happy to provide help. Thank you for your review we appreciate your feedback

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We previously installed a solar system on another house,we were that impressed we were going to stick with the same installer.
That was until we met Steve, he promptly came to have a chat,no pressure at all.He understood the technicalities to install nil to grid and all the processes involved with other parties.
Steve,including his installers had a very nice customer approach that made you comfortable to the end.
Quality of service,materials,professionalism is exemplary. We are very happy with the price.
I didn't hesitate to recommend Steve and his team of Solargain to my freinds and others.Steve followed through with them and soon installed three of my freinds solar systems.
Steve is just a phone call away, to answer any general questions on the operation of your system.He is very obliging, you do not get swept under the carpet when the install is finished.
Highly recommend to call Steve for a no obligation quote and ideas to suit your personal solar needs.
Paul from Palm Lakes Estate Hervey.
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Staff easy to deal with and very professional knew their product

Tradesmen were very professional and answered any questions I had

Recommend Solargain Hervey Bay
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Steven and his team are good, and I would recommend them to anyone considering a solar installation, they worked fast and answered all my questions, still providing service even after installation.

There are a lot of businesses in Hervey Bay providing very poor customer service, Solargain Hervey Bay is not one of them.
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Everyone at solargain was super helpful, would highly recommend Solargain to anyone. Show additional information
Great price and all round service. Our power bills have been reduced by 2/3. Show additional information
Steve was very knowledgeable, helpful and prompt. The online system is easy to follow. The price was very competitive. Very happy with solargain. Show additional information
Very happy with the service and installation. Show additional information
Very efficient and neat installation. Steve made sure wifi monitoring was up and running on home computer after work completed. Show additional information
From start to completion, we were impressed. Steve was honest and straight up. Gave us a choice of manufacturers for Inverter and panels. We decided to pay a little more for a more premium system. The installers were great one of the few tradies we have had here that cleaned up after themselves. They gave us good information and were very helpful. I can only suggest it is at least worth making a call to Solar Gain Show additional information
I can recommend Solargain to any body, so far they have been fantastic Show additional information
The level of service was outstanding. from Aiden the sales rep, to Pete and George the installers and the owner of the business Steven Brocklehurst. Could not be more happy. Show additional information
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