Solargain Hervey Bay - Bundaberg - Gympie Reviews

Based on 141 reviews Aus Ranking

  • 5 star 58
  • 4 star 80
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.58
  • Customer Service
    4.69
  • Installation
    4.73

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About Solargain Hervey Bay - Bundaberg - Gympie, Solar Installers

Solargain Hervey Bay - Bundaberg - Gympie
Platinum Partner
Solargain Hervey Bay - Bundaberg - Gympie is a Solar Power Installation company based in serves Hervey Bay - Bundaberg - Gympie - Maryborough and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Solargain Hervey Bay - Bundaberg - Gympie Solar Reviews

Friendly and helpful reception. Salesman was professional. Installation was efficient and the man we spoke to was very polite. I was impressed that I was contacted the next day to ensure we were happy with the product and service. Show additional information
All three Solar suppliers that you recommended provided competitive quotes and great customer service. We selected Solargain Hervey Bay because of their shop-front presence and the willingness of the Proprietor who "went the extra mile" to sit with us at our house and thoroughly discuss all aspects of the solar equipment currently available, the advantages and disadvantages of solar power through his in-depth overall product knowledge. He made a very complex subject easily understandable and provided us with two very easily understood options to choose from. Show additional information
A great local company to deal with. From the start when I sat down with Aiden, he knew what he was talking about. He gave me a few options and advised me the best system to use. The blokes who done the installation were magic, they cared about the finished product, clean, tidy and very professional. Show additional information
Aiden was very helpful and informative when supplying our quote and installation was done when promised. Very happy with all our communication with Solargain including admin and installation employees. Show additional information
Fantastic service everything went well, quick and proffesional. 10/10 Show additional information
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The experience with Solargain was unbelievable. The tradesman were Awesome, caring and very knowledgeable, really knew their product. Clean and tidy. Also would recommend Solargain to anyone the area Show additional information
We were new to solar but had undertaken some research into the quality of various systems. That said we were pleasantly surprised by the additional insight and options provided by Steve. Having checked 2 other suppliers/installers, after gaining a quote from Steve we felt confident enough to agree to his quote on the spot. Such a great guy, he even offered to help my friend to apply for a feed-in tariff, as her system needed the paperwork done (she bought the system from another provider 4 years ago)
The office staff were always most helpful, pleasant and most importantly competent!
That leads us to the installers, Darryl and his offsider were really diligent workers, leaving the worksite as they found it and Darryl was very thorough in explaining how everything works, so we feel very confident in how to manage our system.
So a big thanks folks, it's really nice to be able to buy locally and have great service.
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From the first moment of sitting down with the sales person to cleaning up after the installation, we found the whole process and all the people that we have dealt with to be courteous, knowledgeable, informative and totally professional. As customers with little knowledge of what the right solar system we required and how they worked, the sales person took as much time as we required to answer all our questions, provided us a range of options and provided additional information as needed so that we could make the right decision that suited us. Installation was undertaken with professional care, turning up on-time and completing the work professionally, it was clear that the installation team were friendly and very experienced and knew exactly what they were doing. At the completion of the work, any mess was cleaned up and we didn't have to lift a finger. Thank you to all involved and we highly recommend talking to Steven and his team if you are in any way considering Solar Panel installation. Show additional information
What I really liked was the fact that even though when I asked for a quote I did mention that I was not sure if I was getting the system
I was still treated with respect and I was given comprehensive answers to my questions. The salesman spend some time explaining
the various system and at no time he seemed in a harry to leave because he was wasting time. Also in the days that followed at no time
they pressured me or harassed me with phone calls about buying the system.
In this day and age it was refreshing to see.
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Overall compared to other quotes extremely happy. Competent installation. Had broken panel which was replaced. Highly recommended. Has halved our electricity bill so quick payback period. Happy customer. Show additional information
As a retired builder I value good customer service and skilled trades. I am also a great believer that far too often as a society we are ready to criticize, but fail to express our gratitude when a job is well done. To that end, I would like to thank the Solargain team for the efficient installation of the system at our place. The guys were thorough, efficient and meticulous in the way they completed the job. I would especially like to thank the electrician for answering my plethora of questions without once finding it a burden. He was extremely helpful in giving me a greater understanding of the whole process of solar energy for which I am truly grateful. The whole experience from the initial consultation with the salesman to the installation was first class. The installation occurred on the nominated day and took just 1/2 a day. Thank you for a job well done.
I will certainly be recommending Solargain Hervey Bay as a very reliable and worthwhile company to deal with. Thank you.
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From start to finish Aiden (first point of contact for quote) explained everything really well. We actually understood the infrastructure output was going to meet our expectations from the detailed conversation we had at the outset. We also understood the procedure and time-line from accepting the quote to the end-of project - this just doesn't seem to happen these days. WE HAD NO QUESTIONS. Then the Solargain installers arrived when expected, were helpful, professional and polite. From the time we engaged Solargain for consultation and quote to the time the install was complete there were no hassles. I have already recommended Solargain to other family members on the Gold Coast - they have already made appointments to engage and do business with Solargain. Thank you Solargain - WE ARE EXTREMELY HAPPY. Show additional information
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Installed yesterday - waiting for Ergon to approve meter box relocation and meter upgrade plus connect solar Show additional information
Good company to deal with. Installers were friendly and helpful. I would recommend Solargain to anyone looking at having a solar system Show additional information
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All three companies were prompt to contact me. They were all very courteous and spent time describing their products. They were patient and explained the pros and cons of installing different types of solar systems , and what size would be most applicable to my home. Some of the companies offered multiple choices with varying price ranges, whilst others simply recommended one. We chose Solargain , but I am sure the other 2 would not have disappointed. The installation was completed very competently and those involved did a first class job. I found the information from Solarquotes invaluable and certainly their recommendations very, very helpful. Show additional information
Salesman was very helpful, offering a variety of quotes from inexpensive with reasonable quality to top of the line for much more. he was NOT pushy a very admirable quality.
We spent $4190 on a 6600 watt system with a Zeverlotion 5000 5kw inverter. The installation was slightly delayed by rain but was installed by the date they promised.
The installation went very smoothly taking only 1/2 day. The installers were friendly , helpful and competent!
We are currently very happy with the system It is working well and is very quiet.
I will post a further review in 12 months on how well the system has performed.
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Im am about to erect a Bali hut at rear of swimming pool with a cool room. I discussed the matter with Darrell the efficient Sparky who lead me on the right track for extra panels.

I am also building on a five acre property after june for which I will deploy the services of Solagain for supply and installation.

Being an Accountant I have been monitoring the Inverter hourly.

Thank you again Aiden, Joy , Darrell and Harley.
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Very professional service from office staff to installation and sales staff.
Steve assisted us in installing the APP on our phone and computer.
Very helpful, gentlemen installing system were prompt and informative to where was the best place to install the inverter.
One reason I contacted solar gain was to speak with a sales representative who explained the overall basis of the system.
Thank you.
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My install was done to perfection by professionals. Darryl who done my install was very informative and very professional at his job.
From start to finish being Steve who done my quote and Darryl who done my install I have no complaints and would highly recommend Solargain Hervey Bay to anyone who is thinking of getting solar installed.
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Very happy with the installation. Very good communication from beginning to end. Installation on time. Good quality system at good price. Show additional information
Installation is in a few weeks time when my new home is finished Show additional information
WE ARE OVER THE MOON HAD IT 6 WEEKS AND ARE REAPING THE REWARDS.
THE WHOLE TEAM AT SOLARGAIN HERVEY BAY WHERE GREAT.
COULD'NT BE HAPPYER WITH HTEM OR THE SYSTEM
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I can recommend Solargain to any body, so far they have been fantastic Show additional information
The level of service was outstanding. from Aiden the sales rep, to Pete and George the installers and the owner of the business Steven Brocklehurst. Could not be more happy. Show additional information
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Bad weather would have contributed to delay in installation but hoping for this week Show additional information
There was a glitch with my online banking which may be down to Fronius program using my WiFi. Was resolved very quickly and supplier not to blame Show additional information
Some solar people remind me of the home insulation debacle. Well polished and practised sales pitches and quick to be extremely negative of other suppliers. Don't want to ever go through that process again. At least one of the quotes came from local outlets not associated with your service.

Supplier Reply

Hi Anon,

Thank you for your business and your review, I'm very sorry to hear of your bad experience with getting quotes on your Solar, as this review is about Solargain Fraser coast/wide bay can you please confirm that we did not employ those same tactics that you had mentioned?

So we can improve our customer service at Solargain could you give us any further feed back on your system quality and customer service?
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The guys at Solargain and installers were fantastic, from the time steve came out to my home and explained everything to me (which I knew nothing about solar) other companies just did things over the phone :-( The installers were great guys and explained everything to me, I now have a little understanding of solar panels, and I can check things out on my phone app of solar web which is great too!! and if I need to ask any questions they are there to help too! Would highly recommend Steve, Drew,staff and installers Show additional information
The other solar providers could not match the service I received from Solar Gain. One provider emailed some prices and I never heard from them again, The other person I spoke to kept trying to arrange meetings in the pub or local caf�, I turned up for one meeting at a caf� and no one was there, it turned out he had given me incorrect info and was actually waiting in the pub next door. He tried to arrange other meetings however I was moving from the Sunshine Coast and could not just drop everything on short notice. I offered to meet at their office however it would appear they operated out of a vehicle, I have not heard from them for approx. 4 - 5 weeks so I have gone with solar gain. I anticipate the install will be completed in 2 - 3 weeks. Thanks, Mike Show additional information
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When I signed the contract was advised installation would be in 4 - 6 weeks.
Its now been 6 weeks and haven't heard from them! They must be busy!?
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I ended up getting 4 quotes and was happy with the way the Solar Gain sales rep. conducted himself. I asked them all to give me their best quote as I did not want to play one off against the other. Each rep quoted on the same size system but quoted with different products. I then went and investigated all the products I was quoted on mainly through your site which was the best help and for a few weeks I was continually on there investigating and looking at reviews. I am getting a 5.13kw system using Qcell panels and a/c inverters as I have shading issues. I will be changing the element in my hot water system and putting it on a timer so that when I export my water will heat. This system also gives me the flexibility to add extra panels one at a time and is battery ready so I can go down that road when the prices change.
Solar Quotes has helped me so much in making my decision and I cant stress to people enough to get on your site when they are looking to go solar. You are given so much information by the sales reps but you still have to do your homework and Solar Quotes gives you the tools to talk to them like you know what you are talking about.
Thank you solar quotes. People thinking of going solar, Do yourself a favour and take a look.
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Very professional and helpful staff. Answered all of my questions. System is excellent and couldn't be happier with it. I would definately recommend Solargain. Also when I had a hiccup in the beginning they solved it efficiently. Show additional information
I would just like to say a BIG THANK YOU to the team at Solargain. We are so happy with our system and the level of customer service provided. The process was simple and your team (both office staff and installers) were very reliable and friendly. It was a very quick process from start to finish which made us feel like very valued customers. We are soooooo happy and can't wait to see the savings reflect in our future electricity bills. We were that happy and confident with the knowledge, service and price that we did not hesitate to refer my mother and step father to Solargain - they will have their system installed in the next few months when their new house is built. Thanks again Aiden and the team at Solargain!! Show additional information
Its not hooked up to the grid yet Show additional information
The guys at Solar gain Hervey Bay are true professionals they do what they say and in a very timely manner, the installers were fantastic and quick, and on completion showed me how to use the online capabilities of the system.
THANKS HERVEY BAY SOLAR GAIN
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Installation will occur this week. Power output will be reviewed against information provided. Only issue was with zip money as we already had an account that was under 6 months old. Show additional information
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I am a retired electrical trades person with many years of installation experience. I was extremely impressed with the quality of the installation and the installer.
I have recommended these people already to friends.
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