Stag Electrical Solar and Refrigeration

Stag Electrical Solar and Refrigeration Reviews

4.8

Based on 198 ratings

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About

At Stag Electrical, we're a family-owned business that's been around since 2007. Our team of dedicated professionals has over 15 years of experience providing quality installations to our customers.

Our managing director, Sam Friend, has worked hard to grow our business to where it is today. Over the years, we've gotten better at what we do to make sure we have a strong base and a bright future for many years to come.

We currently offer our services across 2 states ACT and NSW. We have offices in Wollongong, Canberra and Young servicing most areas in-between

 

We understand that our customers lead busy lives, so we strive to make things as easy as possible for you. That's why we offer a one-stop location for all your solar and air conditioning needs. Just give us a call, and we'll take care of everything else.


From 09 Dec 2022 they transitioned from a Trust structure under ABN 62 311 526 071 (Trustee ACN 610 898 443) to a Company structure under ABN 37 664 400 828 (ACN 664 400 828). Stag Electrical, Solar & Refrigeration Pty Ltd's Managing Director advises that 'As part of a corporate restructure the previous trading Company under ACN 610 898 443 was sold to the new trading Company under ACN 664 400 828. As part of the sale all customer warranties and retrospective insurances were brought forward into the new Company
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Reviewers report paying: $6,200 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of SolarQuotes Home Electrification Pty Ltd, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Stag Electrical Solar and Refrigeration Reviews (198)

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Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 118
  • 4 star 72
  • 3 star 7
  • 2 star 0
  • 1 star 1

Great installation

Sales was prompt and easy, however it was not explained that only the shed could be backed up which is of limited use.
The installation team were polite and very tidy. The installer helped me use the app for the battery and explained why we could only have backup on the shed as it was so far away from the house.
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Amazing install and Customer service

Stag has been a blast to work with! Awesome communication skills, allowing me to understand more about solar while making the whole quoting process fast and easy. After that I was amazed by the quick install date came up considering how busy this time of the year is. Install crew were very nice and professional, getting everything done in one day! Will recommend to others
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Quick and efficient tradie who cares about his work

From getting a quote to the install was really easy. We upgraded our battery bank and the job was done the day after we paid our deposit. The stag tradie communicated well and was on time. His work was really good quality and he knew his products well, he also tolerated me annoying him for the entire duration he was there - thanks Tony! I have found Stag’s after sales service and support to be exceptional and their products and workmanship to be high quality. A very happy customer, thanks team Stag!
Battery rating: 5/5
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Easiest installation!

The Stag guys made the process so simple and were professional and friendly. Couldn’t have been an easier process.
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Punctual service

Highly recommended, courteous, skilled tradesman.
Prompt service and kept up to date with the procedures involved. All paperwork taken care of and the app explained.
A neat and tidy job done and cleaned up after the completion.
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Quality job, good price

We made contact on a Friday afternoon and had the system installed and commissioned the following Thursday! This was a very easy thing to arrange, the sales staff were really helpful and the installers were great quality tradesmen. All approvals were handled by Stag, we only had to contact our retailer.
Site was left clean and working, and, instructions provided - well done guys, you have a really happy customer!
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Great experience

Great experience getting our system installed and commissioned.
All questions promptly answered, installation sone quickly and worksite left clean.

Looks like we had a great deal with Stag!!! Happy to recommend
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Easy

Stag electrical were absolutely fantastic. Staff are knowledgeable, friendly and efficient. Would highly recommend.
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Easiest Purchase Ever!!

Mitch from sales was excellent gave me the time I needed to make the decision without hassling me.

Chris and the install team were excellent to deal with, got to site 7am done by 12pm. Very respectful and excellent workmanship!

The whole process from quote to install was 4 days couldn’t be happier, I would recommend Stag Electrical to anyone.
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Good install but communication lacked on some items.

Install was good with a 3 phase power board up grade but with a single phase inverter. Not sure why a 3 phase inverter was never offered considering the power board is now 3 phase. Not being technically minded I never picked up on it until after the install. I just assumed the 2 would go together. I was also informed by the office that the connection cost of 3 phase would be around $600 only to be informed by the installer that the cost will be substantially more. The information is available online and I should have check rather then it becoming a cost we didn't expect. Overall I would say the install went as planned with the workers being on time, polite and efficient. We are now waiting for other service providers to complete the 3 phase connection to the grid to get that feed in tariff and reduce our bills further.

Supplier Reply:

Thank you for your feedback. We’re glad to hear that the installation went smoothly and that our team was on time, polite, and efficient. We’d like to take the opportunity to address a few points to clarify some of the decisions made and ensure you're fully informed:

Single vs. Three-Phase Inverter: Our sales team did discuss the inverter options with you, taking into consideration the specifics of your site. Given the three different roof orientations at your property, a single three-phase inverter wouldn’t have been able to efficiently manage all the panels, as it would only be capable of handling two roof orientations. To cover all three roof orientations, we would have needed to install two three-phase inverters, which would have significantly increased the overall cost of the system. On the other hand, a single-phase inverter is capable of handling up to three roof orientations and is a more cost-effective solution in this case. While a small portion of your feed-in may be export-limited due to the limitations of a single-phase system, this still results in a much better financial outcome overall. We believe this setup offers you the best value for your energy needs while minimizing unnecessary costs.

Connection Costs: We understand the confusion regarding the 3-phase connection. The estimate provided by our office was based on previous installations, but since the 3-phase connection to the grid is managed by a third-party service provider, the final cost is outside of our control. While we can guide you based on our experience, the specifics of your site—including local grid requirements and infrastructure—will ultimately determine the final costs. We recommend checking directly with your service provider to confirm the exact charges.

Communication: We acknowledge that the communication around the inverter and connection costs could have been clearer, and we truly appreciate your feedback on this. We are always striving to improve our processes to ensure our customers have a full understanding of their options from the start.

We hope the remaining steps, including the grid connection, go smoothly and that you begin to see the full benefits of your new system. If you have any further questions or need assistance, please don’t hesitate to reach out. We’re here to help!

Thanks again for your valuable feedback.
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Great system

Installation started immediately after the quote was accepted and was completed as soon as the new Tesla Powerwall 3 became available. Excellent job by good installation guys.
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Smooth installation

The process with Stag went smoothly, they kept me informed what was happening and adjusted timings as needed. Installers were fantastic and provided me great advice throughout the installation.
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Professional solar installers.

I recently had the pleasure of working with Stag Electrical and Refrigeration for the installation of solar panels at my home, and I couldn't be more satisfied with the experience.

From the initial consultation with Chris, Cameron and his team were professional, knowledgeable, and attentive to my needs. They took the time to explain the entire process, from the benefits of solar energy to the specifics of the installation. Their transparency and willingness to answer all my questions gave me confidence in my decision to go solar.

The installation itself was seamless. The crew arrived on time, worked efficiently, and maintained a clean work environment. They clearly demonstrated their expertise and attention to detail, ensuring that everything was installed to the highest standards. It was evident that they are passionate about their work and committed to customer satisfaction.

Since the installation, I have already noticed a significant reduction in my energy bills, and it feels great to contribute to a more sustainable future. The system functions perfectly, and I appreciate the follow-up from Stag Electrical to ensure everything is running smoothly.

I highly recommend Stag Electrical and Refrigeration for anyone considering solar installation. Their professionalism, expertise, and dedication to their customers set them apart. Thank you, Stag, for a fantastic experience and a job well done!
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Fantastic Installer

Great installer with exceptional communications skills through the quoting process and installation, and were very prompt in responding to questions. They were very prompt in installing the system, tidied up site well, leaving no rubbish and also cleaned out all stuff out of gutters- which for a rural property on rain water tanks.
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Solar plus battery

Great team at Stag! Quotes were great and Rhys took time to explain what was being offered and answered all my questions. Installation was a breeze, Tony and crew did a fantastic job and walked me through how things worked. Solar up and running. A great team would highly recommend.
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Honest and good solar company

I found the whole process of getting solar a daunting task, but Rhys who was the sales guy for Stag was very clear, no bullshit and was very upfront and honest about the whole process. Some other companies I talked with were not totally honest about some things I asked!

The installation was organised around my availability and everyone turned up on time and worked solidly throughout the day. Everything was complete within the day! All the guys working on this were super friendly and polite and Adam who managed the install was very patient in answering my questions.

Overall the process was very smooth with Stag, much easier than I expected. Thoroughly recommend!
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Very informative local group , called back on time , explained everything , gave us plenty of options was extremely polite and the whole team worked like clock work cleaned up showed us how it works

Mitch was amazing , booked my phone call to talk about quotes , extremely informative .. my husband didn’t want solar on the roof , Chris our installer managed to confince him to not have it on the shed and the more productivity we would get out of our solar system , everything was extremely professional and informative , options were provided without being pushed into anything we were not confident with , I liked that they were local boys rather then commercial companies with quick solar selling , the inverter system was absolute immaculate.
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Honest, prompt and Diligent Professionals

We have found the initial contact and detailed information provided by Stag to be professional and informative and that allowed us to make an informed decision to go ahead after having some reservations. When we had questions we were given answers and provided with more clarification and this gave us confidence to proceed! The installation happened very promptly and took only 1 day. Installers arrived on time and completed the job to an extremely high standard. Very friendly, gave instruction on the unit and site was left clean and tidy. Assistance with the grid connection the next day.
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Perfect service!

The quoting service was quick and thorough.
The 2 teams that did the install were both polite, friendly and professional. Can’t fault the workmanship. First class.
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Fantastic all round experience

Sales was very considerate and helpful. We pondered on a system for some time and Mitch was helpful and understanding.

Installation was also positive with the team doing it with no real damage, cleaned up after themselves and communicated well.
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An incentive was offered by Stag Electrical Solar and Refrigeration for this review. Learn more here.

Excellent service

Very quick and professional service and advice, clean up was greatly appreciated thank you plus very knowledgeable.
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Quality install, great service.

Not the cheapest quote I got but I knew what I was getting with the finished product, installation and I’m sure post install service if needed. The black racking looks really nice on our black roof too.
They knocked a bit extra off if I could fit them in to come the next week and even fitted a few lights for me while they were there.
Thanks guys
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10/10

Great service from the start to end highly recommend. Installation was done in 1 day with no dramas, great customer service from the sales team and installers. Beat price out of 3 quotes for the same products too.
Inverter rating: 5/5
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Fast and efficient

Fast, efficient and technically competent.
Inverter rating: 5/5
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Efficient, polite, reliable

From start to finish in four working days. Was recommended by a friend, and they met my expectations.
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Amazing customer care

Stag Electrical Young has been amazing. Not only were they affordable but they use top quality products. They walked me through every step and were extremely efficient. They had little to no wait time installing our panels and their team arrived on time.
I recommend them if you are looking into getting solar.
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Flexible panel configuration and top customer service.

Very quick initial response and quote; always quick to answer queries. Professional, trouble free and well executed install with appropriate discussion of any decisions along the way. It has been a hassle free journey so far.
Panel rating: 5/5
Inverter rating: 5/5
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Stag Electrical Solar install

I recently had the pleasure of working with the Stag team for my solar installation, and I couldn’t be more impressed. The entire process was seamless, from start to finish. The team did an outstanding job with the installation—the quality of their work really shows. The inverter in the garage looks incredibly sleek and professional.

What also stood out was their punctuality; they arrived right on time and worked efficiently throughout the day. The handover was another highlight— the team provided thorough and clear explanations of all the equipment, ensuring I was fully informed and comfortable with the system. I highly recommend the Stag team for anyone considering a solar installation.
Panel rating: 5/5
Inverter rating: 5/5
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5 stars

Communicative, professional and competitive, cannot recommend highly enough. Kept us informed from start to finish.
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Excellent Off Grid installation

Our old off grid system failed and needed replacement. We also wanted to install an air conditioner. We looked for quotes from several companies both local and national. Some were outrageous, some off the shelf solutions were not suited to our needs and most had a really long lead time from 2 - 3 months to get installed.
The only company that came to our property to assess our needs and our property was Stag Electrical Solar and Refrigeration. Communication with us during the quoting process was highly efficient and professional. The company seemed like a well oiled machine their internal communication processes also seemed very efficient and professional. The proposal/quote for our new system was professional and (from my research) met the industry standard of information that should be delivered, others did not match this depth of information.
A new off grid system that met our current and future needs was discussed, designed and installed within one week of our accepting the quote.
Installation of the off grid system and air conditioner occurred over two days the teams were on time and worked solidly both days. Our system is unobtrusive, compact and uncomplicated. Orientation/education of the new system was thorough leaving feeling very confident with it.
We were extremely impressed with the levels of service, knowledge and professionalism of Stag Electrical Solar and Refrigeration. Highly recommended. (the photo's were taken during the installation)
Christopher
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Prompt and communicative.

It's only been installed for a week but as far as dealing with Stag they have been reliable and had great communication. The service was prompt and the installers were polite and conscious of household members working from home. They cleaned up after themselves and spent the time to explain the system and functions upon completion. Very happy with their performance and presentation.
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Top job

No fuss installer. Kept me in the loop for all works and provided clear understanding of solar and the system installed.
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Stag go alright

Sales/quoting process was excellent.
Installation went well without too many delays.
Custom service was excellent with speedy and satisfactory resolution of any issues.
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Fantastic Installers

Firstly, the quoting/sales system is impressive it was done in real time over the phone, sending necessary information through MMS etc.
The installers clearly new their stuff and the installation done very soon after the agreement. They had no trouble navigating the very old building. They were also very pleasant and friendly.
Currently waiting for the meter to be upgraded which Stag initiated then they will return to complete the grid connection and the installers were more than happy to return and show me how the system operates and navigating the LED panel on the inverter.
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Very fast from ordering to install

The whole team at Stag were great. They explained why they recommended the products and even provided examples of their own staff using them. I was booked in super quick and the whole system was installed in a day. End to End the process was less than a week.
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Great process, responsive and helpful team

The whole process, from quoting to installation, went well. While a few issues specific to the site arose, these were sorted out quickly and effectively and I felt included in the decision making process. The installation team arrived on time, were friendly and polite, and cleaned up at the end. I was shown how to use the app on the inverter, and the EV charger, and was encouraged to ask for help if and when needed.
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Top job, professional team.

Right from the beginning, the team from Stag have done an outstanding job of communicating with me. They made sure the Solar system designed was the best fit for my requirements, and the install team have always made sure I'm across everything that's going on.
They have been very flexible to work in with me so that the install fit with other work I was having done at the same time.

I couldn't be happier with the system they they've built, nor with the exemplary service provided.
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Original Review on 18-08-2023:

Very happy

We studied various quotes and had a long debate. Stag was not the cheapest but we were impressed by their reputation/reviews and were able to negotiate slightly on price. Installation crew were fantastic, consultative, responsive and hard working - on the first day they arrived at 8am and left in the dark at 6pm! Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you, Michael, for your review. We're happy to hear that our team provided great service. We'll be sure to pass along your kind words to them.

10 months later we asked Michael: "Are you happy with the performance of your system so far?"

Yes, we are saving hundreds quarterly, over $2.5k in the first year. Very happy with the outcome so far.
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Excellent experience

Very quick response to quite request, used a great system to schedule phone call. Spent a lot of time ensuring I understood the process, requirements, and what to look for even if I chose not to proceed with Stag.
The quote was easy to understand and whilst the most expensive, demonstrated the best value for us.
Install happened very quickly, and even with rain delays was all done well - with clear and regular communication.
Crews were very polite, site was left clean and the system itself was explained in detail. Great service!
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A great experience

The whole process from quote to installation went so smooth. Daniel who did all our work was wonderful when explaining how Solar works and how it will effect our Bill. The installers were all on time and of neat appearance. It was a great experience that I wouldn’t hesitate to recommend Stag Electrical to my family and friends.
Battery rating: 5/5
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Timely and professional solar installation

Punctual and timely installation, good communication before and during installation.
Panel rating: 4/5
Battery rating: 4/5
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Unreal service!

Very professional company from start to finish. Job was completed within 2 days of quote.
Inverter rating: 4/5
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Excellent Service - Thoroughly Recommend

From the start, dealing with Stag Electrical was easy, they were quick to respond to quotes and information, and I found them to continue their exemplary service throughout the whole process. Excellent customer service, as well as professional installation. They took the time to fully and clearly explain the system once they had completed the installation. For our household needs, they were spot on in the recommendation for the type of system required. I would thoroughly recommend them (and already have) to anyone requiring a fully professional service.
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Seamless Install

Our overall experience was pretty good, particularly around the installation of the system. The team that completed this task were on site early and were very efficient, consulting throughout the process. They were only too willing to move furniture etc in the garage in order to install the inverter where it was best suited. They tidied up pretty well afterwards too.
The extra details, such as organising a new smart meter etc were also taken care of.
The only downside I would comment on, was that the sales team were overly persistent, verging on almost being pushy. It very nearly pushed me towards another installer.
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Top installer

They done a great job quick and efficient

Neat and clean job
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Exceptional service!

Service was exceptional from beginning to end. The first phone consult was taken seriously. The team took the time to go through each option and were really clear with costs involved and benefits with each option. I didn’t feel pressured at all and it was clear that they understood what we needed. They were on time and prompt with installation and were super tidy with the clean up afterwards. The communication was paramount and there were no issues with communication through the whole process. We are extremely happy with the service and highly recommend them to family and friends!
Panel rating: 5/5
Inverter rating: 5/5
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Great all round

From start to finish, all of my interactions with Stag employees were first class. Prompt, professional, did what they said when they said they would do it, cant ask for more than that. The installers went above and beyond to ensure there was little impact on the household.
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First rate service

Stag provided an excellent service right from quoting to organising the job, installation and follow up. There kept me informed throughout and answered all my queries. Very professional . Recommended.
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Outstanding service

From my first chat with them everything was made so easy . I've done a lot of research myself as I'm about to retire , the system they quoted on was perfect for my situation and well priced Hannah in the office is great to deal with and kept me informed all the way through. Installers turned up on time and workmanship first class . One very happy customer ?
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Installers / sales

They were polite and carried out the work with professional and they keep me up to date with what's happening and the operational of the unit
Thank you
I was happy with the salesperson as he was also professional and new his job
Again thank you
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