Stag Electrical Solar and Refrigeration

Stag Electrical Solar and Refrigeration Reviews

4.8

Based on 181 ratings
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About

At Stag Electrical, we're a family-owned business that's been around since 2007. Our team of dedicated professionals has over 15 years of experience providing quality installations to our customers.

Our managing director, Sam Friend, has worked hard to grow our business to where it is today. Over the years, we've gotten better at what we do to make sure we have a strong base and a bright future for many years to come.

We currently offer our services across 2 states ACT and NSW. We have offices in Wollongong, Canberra and Young servicing most areas in-between

 

We understand that our customers lead busy lives, so we strive to make things as easy as possible for you. That's why we offer a one-stop location for all your solar and air conditioning needs. Just give us a call, and we'll take care of everything else.


From 09 Dec 2022 they transitioned from a Trust structure under ABN 62 311 526 071 (Trustee ACN 610 898 443) to a Company structure under ABN 37 664 400 828 (ACN 664 400 828). Stag Electrical, Solar & Refrigeration Pty Ltd's Managing Director advises that 'As part of a corporate restructure the previous trading Company under ACN 610 898 443 was sold to the new trading Company under ACN 664 400 828. As part of the sale all customer warranties and retrospective insurances were brought forward into the new Company
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Reviewers report paying: $6,200 - $13,000 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Stag Electrical Solar and Refrigeration Reviews (181)

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Average Scores

4.6/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 105
  • 4 star 69
  • 3 star 6
  • 2 star 0
  • 1 star 1

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Honest, prompt and Diligent Professionals

We have found the initial contact and detailed information provided by Stag to be professional and informative and that allowed us to make an informed decision to go ahead after having some reservations. When we had questions we were given answers and provided with more clarification and this gave us confidence to proceed! The installation happened very promptly and took only 1 day. Installers arrived on time and completed the job to an extremely high standard. Very friendly, gave instruction on the unit and site was left clean and tidy. Assistance with the grid connection the next day.
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Perfect service!

The quoting service was quick and thorough.
The 2 teams that did the install were both polite, friendly and professional. Can’t fault the workmanship. First class.
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Fantastic all round experience

Sales was very considerate and helpful. We pondered on a system for some time and Mitch was helpful and understanding.

Installation was also positive with the team doing it with no real damage, cleaned up after themselves and communicated well.
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An incentive was offered by Stag Electrical Solar and Refrigeration for this review. Learn more here.

Excellent service

Very quick and professional service and advice, clean up was greatly appreciated thank you plus very knowledgeable.
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Quality install, great service.

Not the cheapest quote I got but I knew what I was getting with the finished product, installation and I’m sure post install service if needed. The black racking looks really nice on our black roof too.
They knocked a bit extra off if I could fit them in to come the next week and even fitted a few lights for me while they were there.
Thanks guys
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10/10

Great service from the start to end highly recommend. Installation was done in 1 day with no dramas, great customer service from the sales team and installers. Beat price out of 3 quotes for the same products too.
Inverter rating: 5/5
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Fast and efficient

Fast, efficient and technically competent.
Inverter rating: 5/5
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Efficient, polite, reliable

From start to finish in four working days. Was recommended by a friend, and they met my expectations.
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Amazing customer care

Stag Electrical Young has been amazing. Not only were they affordable but they use top quality products. They walked me through every step and were extremely efficient. They had little to no wait time installing our panels and their team arrived on time.
I recommend them if you are looking into getting solar.
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Flexible panel configuration and top customer service.

Very quick initial response and quote; always quick to answer queries. Professional, trouble free and well executed install with appropriate discussion of any decisions along the way. It has been a hassle free journey so far.
Panel rating: 5/5
Inverter rating: 5/5
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Stag Electrical Solar install

I recently had the pleasure of working with the Stag team for my solar installation, and I couldn’t be more impressed. The entire process was seamless, from start to finish. The team did an outstanding job with the installation—the quality of their work really shows. The inverter in the garage looks incredibly sleek and professional.

What also stood out was their punctuality; they arrived right on time and worked efficiently throughout the day. The handover was another highlight— the team provided thorough and clear explanations of all the equipment, ensuring I was fully informed and comfortable with the system. I highly recommend the Stag team for anyone considering a solar installation.
Panel rating: 5/5
Inverter rating: 5/5
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5 stars

Communicative, professional and competitive, cannot recommend highly enough. Kept us informed from start to finish.
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Excellent Off Grid installation

Our old off grid system failed and needed replacement. We also wanted to install an air conditioner. We looked for quotes from several companies both local and national. Some were outrageous, some off the shelf solutions were not suited to our needs and most had a really long lead time from 2 - 3 months to get installed.
The only company that came to our property to assess our needs and our property was Stag Electrical Solar and Refrigeration. Communication with us during the quoting process was highly efficient and professional. The company seemed like a well oiled machine their internal communication processes also seemed very efficient and professional. The proposal/quote for our new system was professional and (from my research) met the industry standard of information that should be delivered, others did not match this depth of information.
A new off grid system that met our current and future needs was discussed, designed and installed within one week of our accepting the quote.
Installation of the off grid system and air conditioner occurred over two days the teams were on time and worked solidly both days. Our system is unobtrusive, compact and uncomplicated. Orientation/education of the new system was thorough leaving feeling very confident with it.
We were extremely impressed with the levels of service, knowledge and professionalism of Stag Electrical Solar and Refrigeration. Highly recommended. (the photo's were taken during the installation)
Christopher
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Prompt and communicative.

It's only been installed for a week but as far as dealing with Stag they have been reliable and had great communication. The service was prompt and the installers were polite and conscious of household members working from home. They cleaned up after themselves and spent the time to explain the system and functions upon completion. Very happy with their performance and presentation.
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Top job

No fuss installer. Kept me in the loop for all works and provided clear understanding of solar and the system installed.
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Stag go alright

Sales/quoting process was excellent.
Installation went well without too many delays.
Custom service was excellent with speedy and satisfactory resolution of any issues.
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Fantastic Installers

Firstly, the quoting/sales system is impressive it was done in real time over the phone, sending necessary information through MMS etc.
The installers clearly new their stuff and the installation done very soon after the agreement. They had no trouble navigating the very old building. They were also very pleasant and friendly.
Currently waiting for the meter to be upgraded which Stag initiated then they will return to complete the grid connection and the installers were more than happy to return and show me how the system operates and navigating the LED panel on the inverter.
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Very fast from ordering to install

The whole team at Stag were great. They explained why they recommended the products and even provided examples of their own staff using them. I was booked in super quick and the whole system was installed in a day. End to End the process was less than a week.
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Great process, responsive and helpful team

The whole process, from quoting to installation, went well. While a few issues specific to the site arose, these were sorted out quickly and effectively and I felt included in the decision making process. The installation team arrived on time, were friendly and polite, and cleaned up at the end. I was shown how to use the app on the inverter, and the EV charger, and was encouraged to ask for help if and when needed.
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Top job, professional team.

Right from the beginning, the team from Stag have done an outstanding job of communicating with me. They made sure the Solar system designed was the best fit for my requirements, and the install team have always made sure I'm across everything that's going on.
They have been very flexible to work in with me so that the install fit with other work I was having done at the same time.

I couldn't be happier with the system they they've built, nor with the exemplary service provided.
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Original Review on 18-08-2023:

Very happy

We studied various quotes and had a long debate. Stag was not the cheapest but we were impressed by their reputation/reviews and were able to negotiate slightly on price. Installation crew were fantastic, consultative, responsive and hard working - on the first day they arrived at 8am and left in the dark at 6pm! Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you, Michael, for your review. We're happy to hear that our team provided great service. We'll be sure to pass along your kind words to them.

10 months later we asked Michael: "Are you happy with the performance of your system so far?"

Yes, we are saving hundreds quarterly, over $2.5k in the first year. Very happy with the outcome so far.
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Excellent experience

Very quick response to quite request, used a great system to schedule phone call. Spent a lot of time ensuring I understood the process, requirements, and what to look for even if I chose not to proceed with Stag.
The quote was easy to understand and whilst the most expensive, demonstrated the best value for us.
Install happened very quickly, and even with rain delays was all done well - with clear and regular communication.
Crews were very polite, site was left clean and the system itself was explained in detail. Great service!
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A great experience

The whole process from quote to installation went so smooth. Daniel who did all our work was wonderful when explaining how Solar works and how it will effect our Bill. The installers were all on time and of neat appearance. It was a great experience that I wouldn’t hesitate to recommend Stag Electrical to my family and friends.
Battery rating: 5/5
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Timely and professional solar installation

Punctual and timely installation, good communication before and during installation.
Panel rating: 4/5
Battery rating: 4/5
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Unreal service!

Very professional company from start to finish. Job was completed within 2 days of quote.
Inverter rating: 4/5
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Excellent Service - Thoroughly Recommend

From the start, dealing with Stag Electrical was easy, they were quick to respond to quotes and information, and I found them to continue their exemplary service throughout the whole process. Excellent customer service, as well as professional installation. They took the time to fully and clearly explain the system once they had completed the installation. For our household needs, they were spot on in the recommendation for the type of system required. I would thoroughly recommend them (and already have) to anyone requiring a fully professional service.
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Seamless Install

Our overall experience was pretty good, particularly around the installation of the system. The team that completed this task were on site early and were very efficient, consulting throughout the process. They were only too willing to move furniture etc in the garage in order to install the inverter where it was best suited. They tidied up pretty well afterwards too.
The extra details, such as organising a new smart meter etc were also taken care of.
The only downside I would comment on, was that the sales team were overly persistent, verging on almost being pushy. It very nearly pushed me towards another installer.
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Top installer

They done a great job quick and efficient

Neat and clean job
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Exceptional service!

Service was exceptional from beginning to end. The first phone consult was taken seriously. The team took the time to go through each option and were really clear with costs involved and benefits with each option. I didn’t feel pressured at all and it was clear that they understood what we needed. They were on time and prompt with installation and were super tidy with the clean up afterwards. The communication was paramount and there were no issues with communication through the whole process. We are extremely happy with the service and highly recommend them to family and friends!
Panel rating: 5/5
Inverter rating: 5/5
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Great all round

From start to finish, all of my interactions with Stag employees were first class. Prompt, professional, did what they said when they said they would do it, cant ask for more than that. The installers went above and beyond to ensure there was little impact on the household.
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First rate service

Stag provided an excellent service right from quoting to organising the job, installation and follow up. There kept me informed throughout and answered all my queries. Very professional . Recommended.
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Outstanding service

From my first chat with them everything was made so easy . I've done a lot of research myself as I'm about to retire , the system they quoted on was perfect for my situation and well priced Hannah in the office is great to deal with and kept me informed all the way through. Installers turned up on time and workmanship first class . One very happy customer ?
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Installers / sales

They were polite and carried out the work with professional and they keep me up to date with what's happening and the operational of the unit
Thank you
I was happy with the salesperson as he was also professional and new his job
Again thank you
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Very prompt and great communication.

I was thoroughly impressed with the professionalism and communication from the very first phone call right through to the end of the installation process.
At the beginning I spoke to Daniel on the phone. We discussed my issues and why I was looking at this option for my house. He was wonderful in helping me find the best option for me and at the best price. He didn't try to make me choose something outside my budget range which is a real plus!!
Once I had signed off on the proposal and agreed to the terms Stag had electricians at my house the next working day. I said yes on Friday and the workmen were at my house on Monday.
This was extremely prompt and efficient. The workmen were absolutely fantastic, discussed and explained everything thoroughly and even rang me to discuss changes to panel placements they felt would be beneficial.

I'd use Stag for all of my electrical needs in the future. Their ability to be punctual, efficient, clean and communicative are all qualities that made my process easy and enjoyable.
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Fantastic Solar Installer

From the very first phone call to the end product of the installation of my solar, the whole process has been seamless with Stag Electrical Solar and Refrigeration.
Everyone from the admin staff Hannah to the tradies like Jesse, have been exceptionally professional, highly knowledgeable, and very courteous.
They arrived on time, kept everything clean and tidy whilst they were working.
I was asked in the morning exactly how much sun I get at the front and back of the property. Realising that it is more of a 50/50 split, I was asked if they could redo the design to get a more even split with the panels. Which I was more than happy to OK.
I cannot recommend them high enough for your solar needs.
I know they do other electricial work, I don't presently have any further work that needs doing however, they will be the first phone call when I do.
Great work from a great team.
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Original Review on 18-05-2023:

Great company to be involved with

The whole process was hassle free and easy to negotiate, from talking about the quote, the girls in the office explaining how to pay the deposit and then the balance, the guys installing the system and any follow up stuff. they even gave us a courteous call, weeks later, to see how things were going with the system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you, Tom, for your review. We're so glad to hear that you had a positive experience with us. We appreciate it and hope to see you again soon!

11 months later we asked Tom: "Are you happy with the performance of your system so far?"

yes, it is very good.
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Excellent all round service

We were very happy with the service we received from quoting to completion. Once we had decided to proceed the installation process moved very quickly an was completed within a week or so.
The workmanship was of a high quality as were all of our interactions with Stag
I would not hesitate to recommend Stag to any prospective customer
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Excellent

Great customer service, easy to deal with. Installation was quick. Very reasonable wait time between paying deposit and having the panels installed.
Everything was organised and set up for me. The boys showed me how to use the unit and the app.
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Solar installation in Palmerston

From contacting them to fully installed was a couple of weeks. Friendly staff who were always on site on time. Our installation was one of the larger jobs with a 3 Phase battery connection. I would highly recommend Stag Electrical for solar installations.
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Fantastic experience

I was very happy with the process from the outset. The team went out of their way to walk through multiple options, and provide honest advice around what system best suited our needs.
Once we had made the decision to proceed, everything happened quickly and the install team were very professional and super friendly. At the end of the install a comprehensive overview of all relative operational facets of the system was provided.
Overall, a great experience!
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Seamless installation

Sales and quoting process was straightforward and easy to understand, questions were answered quickly.
Installation was very efficient and professional. The guys arrived on time and were super polite. All panels and the battery were installed in one day and the guys cleaned up all materials and left my home exactly how they had found it. I am really happy with the install. Sungrow battery was installed outside which was a positive for me as it didn't take up space in my garage.
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Overall very good

Sales quoting process was good. Unfortunately follow up communication wasn’t as I had to call them twice based on the expected delivery timeframe they had given me. Better to under promise and over deliver rather than other way around. Install was also very good and I would be happy to recommend them for your solar install.
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Awesome sales experience

No hard sell, flexible approach, awesome communication and quality install from the Stag Team. Chris, Tony, Cameron, Jesse and Danny. Exceeded all expectations, no hesitation recommending. Thanks Stag Team.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very happy with it's performence.

The sale quoting great and the installation was very punctual. Customer service was good, except that I had a little trouble getting a receipt for the money that I paid. All good in the end.
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A+ solar installation from Stag electrical

Stag electrical were great to deal with they made it very easy and affordable. Stag electrical had the system installed very quickly they were punctual and professional they worked around my schedule I was very happy with the installation. They have great customer service they tried to help out with financing and organised everything with my electricity provider.
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Great service stress free

Great quote punctuality and installation. The team did a great job installing and cleaning up when done would not even of know there was any work done recently.
Dan went above and beyond explaining the system and even drew up a diagram on how the whole systems works.
Would never use another solar installer other than stag.
10/10
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My solar panel installation

Stag Electrical Solar and Refrigeration were the 1st company recommended by Solar Quotes to make contact with me. It was initially by email, but was followed up shortly afterwards by phone. The email requested that I complete a survey and the call was scheduled after it had been submitted. The call with Chris was very informative and it was agreed that Stag would prepare a solar panel proposal remotely, as they were a two hour drive away. The proposal was emailed to me on the same day. It contained pricing for two possible systems: a 10kW system and a system as big as the roof would allow. This ended up being about 13kWs. Chris further stated that, if and when I accepted, they could install the system quite promptly. The system they quoted used components from the entry level side of Solar Quotes’ matrix of quality components, but Chris was adamant that the components quoted were excellent value for money. They also had excellent warranties. Solar Quotes later confirmed that they held the quoted parts in high regard. As I was still to get the other 2 quotes, I used the wait time to compare the Stag quote with the information on the Solar Quotes web site. Initially, it appeared to have all the necessary information. However, it wasn’t until the other quotes arrived that I found out there were other questions to be asked. Stag responded quickly and Chris was able to clarify and answer my questions without hesitation. After the other quotes arrived, it was quite obvious that Stag had quoted the best materials for the best price. While the quotes varied in design and in the materials to be supplied, Stag ended up being in the middle price wise, with the cheaper quote using inferior components. Once I accepted the Stag quote, Chris was able to arrange for the installation to be done very quickly. The team of tradesmen arrived on time, installed everything within two days, commissioned the system and cleaned up afterwards. I was asked to make contact with my electricity provider in order to ask them to configure the meter for solar power and it was all done. I can now watch an app on my iPad that shows me how the panels are going. Thank you Stag. You’re one of the best installers in the Central West.
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The Stag install team was great! No fuss no mess very efficient, friendly, prompt and professional.

The Stag's installation team was great! No fuss no mess very efficient, friendly, prompt and professional. They were open for questions and replied instantly. They had me hooked up to the grid in no time with minimal power outages at my residence.
I have NO comment about the sales/quoting process nor their accounts section.
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What an amazing company

Contacted them am Wedensday found a very friendly, helfull Chris he offered quotes a 10kw & 13kw Solar System.
We placed our order Thursay afternoon. Friday morning as promised a team of 3 young instalation people around 8am and got straight to work, we bearly heard them working and around 2pm we were receiving free power.
We would certainly not hesitate to recommend them to anyone considering a new Solar System.
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Speedy install

Stag Electrical were prompt and responsive to information requests. Installation happened very quickly, less than one week from signing quote to installation. Installation team were knowledgeable and tidy.
Inverter rating: 4/5
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