Sunrise Power Solutions Pty Ltd Reviews
About
Please Note: It has been reported to SolarQuotes that Sunrise Power Solutions Pty Ltd has gone out of business.
19/09/2023 ASIC Public Notice advises SUNRISE POWER SOLUTIONS PTY LIMITED trading as AS TRUSTEE FOR THE SUNRISE POWER SOLUTIONS UNIT TRUST ACN 626 612 904 is In Liquidation
Sunrise believes in the positive energy of sunshine, and the power of the sun to uniquely power our world. Whether you want more control over your electricity costs or an easy way to join the growing movement to power the world with clean, abundant sunshine, we make going solar a positive experience.
Our customers are the centre of our energy systems. Everything we do revolves around ensuring you get the Solar Spectrum Energy System that is right for you – both today and tomorrow. Plus, sunshine improves the environment by tons – literally. So together, we can make a huge difference.
Please come and visit our store located across the street from the post office in Wodonga.
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Inverter brands previously installed
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Sunrise Power Solutions Pty Ltd Reviews (192)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.9/5
Quality of System
4.9/5
Installation
4.8/5
Customer Service
- 5 star 133
- 4 star 56
- 3 star 1
- 2 star 1
- 1 star 1
View Timeline
17 April 2024
26 March 2024
Installed with LG Chem RESU10H_R 10kWh Battery (not subject to recall)
Inverter rating: 5/5
Show Details
Inverter rating: 5/5
29 February 2024
Original Review on 04-05-2023:
Satisfaction Plus.
Excellent experience. Staff on time, easy to converse with, very professional. Apart from the Solar unit and the panels you wouldn’t know that been - place left tidy and no rubbish left. Helpful with effort to set my mobile in action - has been in touch since.10 months later we asked Kathlyn : "Are you happy with the performance of your system so far?"
Yes. Still not able to connect use to my mobile. Not sure how to do it.06 October 2023
Bad installer
No customer service dented all the roof not prepared to Recife it so I’m out of dollars to repair roofInverter rating: 4/5
14 September 2023
It hasn't even been a week yet but so far so good
In total I received about 15 quotes from 10 installers both local and Sydney based and in the end I went with a quote from Sunrise Power Solutions.David at Sunrise was very patient with me while I tried to make my mind up on what solar set up was right for me, he didn't have the "Snake oil saleman" vibe that others companies I spoke with had and was willing to match products and prices, he replied to my many emails and answered my calls in a timely manner and it was his customer service in the end that won my business.
Installation had a tiny hiccup but once brought to the attention of David it was sorted out very quickly and overall very happy with. It was completed within a day and they removed my old solar set up and took it away for me which was included in the price so that was one less thing to worry about.
17 May 2023
Wasted my time, a complete waste of a week
Sunrise Power Solutions knew that we had a busted Hot Water system. I told them what I wanted. They provided a quote we got approval and then we waited and waited, was told that he could not get one until June. I got on the phone and got him one in a matter of an hour and they assured us that they could ship and we'd have it the next day the next day, nothing. They claimed they were sorting out shipping, then he came back with another unit we could get, I did not want that brand, and then another brand, the same that made the system that was defective and no way was I going to go with them, so a week later he offered to refund us and the only good thing he can state is that he refunded me within minutes... I got a new installer with the help of the supplier of the system that we wanted, and with in 2 hours, the installer was here at the house, we got a quote for the same system but $700 cheaper and guess what will be here tomorrow and will be installed tomorrow, and to think I wasted a week trying to get Sunrise Solar to help me and do the right thing too...I will never use them or never recommend them to anyone.
11 May 2023
Fantastic Service
Particullary pleasant and helpfull. Nice to have face to face contact. First class in every stage of the technical aquisition.Panel rating: 5/5
Inverter rating: 5/5
13 April 2023
Fantastic service and installation
Very helpful and explained everything clear to me.Really enjoyed the process from start to finish.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 February 2023
Original Review on 02-05-2022:
Better Late than Never
Our installer was hit badly by COVID absences, and didn't call us for over a week after Solar Quotes send out our details.It was worth the wait. Andrew had done his homework and came with prepared quotes for 3 different options including one with a battery, which i had asked for. Whilst his quote was a little higher, his warranty was also higher, with premium panels and an option to expand once i have finished my house extensions. I am currently waiting for my very busy painter to complete painting the roof and the installation will commence. I will send an update after the install is completed.
10 months later we asked Jeffrey: "Are you happy with the performance of your system so far?"
Yes it has - I look forward to adding a battery in the near future as well, and expanding my system to match my 3 phase allowance. I believe I may have paid a little over market rate - make sure you get matching quotes from your suppliers - I had 3 different systems quoted so it want ideal for comparison purposes.
07 December 2022
Easy to deal with, friendly staff great service and installation hassle free
Very friendly and helpful, followed up after installationTied up after
Organised grid connection
06 December 2022
Outstanding service expertise and follow up after sale.
Highly professional, thorough and diligent. Exceptionally good support and communication throughout the process. Whole team were outstanding.Inverter rating: 5/5
09 November 2022
Fantastic Customer Service
The whole process through the 1st time we stepped through the door to the complete installation was very efficient, keeping us informed of what was happening at every step of the way. Andrew was extremely knowledgeable and helpful steering us towards a system to suit our requirements. The installation team were polite, very efficient and worked extremely well together.When it came to organising our connection to the grid, our Project Manager Ryan constantly chased the power provider on our behalf, so we didn't have to worry about it, making the whole process stress free, and for this reason we would highly recommend Sunrise Power Solutions to be your Solar Installer.
Panel rating: 5/5
Inverter rating: 5/5
01 November 2022
Glad we went with Sunrise
We are so glad we chose to go through Sunrise Power Solutions, we had competitor quotes, and although Sunrise wasn't the cheapest option, it really does matter to pay that little bit extra, for the service, the quality and the amazing team that work at Sunrise. From starting at the quote right, through to install and the after sales process was nothing short of amazing. all the team members really took the time to get to know my needs and wants and nothing at all was too much trouble. I HIGHLY recommend Sunrise power solutions and will to everyone i know thinking or wanting solar.Panel rating: 5/5
Inverter rating: 5/5
28 October 2022
Fantastic installer
Professional and friendly staff that help guide you through the process28 October 2022
Great Installation
We were very happy with the whole process, from getting the quote to installation. Each step was clearly explained, all staff members were polite, professional and friendly at all times.17 July 2022
Fabulous service saved our bacon
Another installer let us down by not being slow and bureaucratic and not being sufficiently pro active and agile to make sure that our second battery to expand our storage was ordered in time while supplies were limited during a model phase out. David from Sunrise gave us a very reasonable quote to take over the job and supply and install the battery compatible with our existing one. However despite Sunrise best efforts to make sure we got the correct battery while stock was still available on installation day the wholesale supplier delivered the wrong battery model which was incompatible with our existing battery. Although these were stocks of the correct battery still available when Sunrise first quoted. By now the battery we needed was superseded and no stock was available. Sunrise worked tirelessly for weeks to find a solution including searching high and low for any remaining stock of the compatible model and a technical solution to allow the two different models to be combined. In the end Sunrise traded-in our existing one year old battery for two new batteries at a modest increase in cost compared to one new battery. None of this problem was caused by Sunrise, they were not the ones initially tardy, on the contrary they were always very prompt. It was not them who delivered the wrong battery. However they took our problem on as their problem and delivered a working solution for us a a attractive cost. These are the guys to have on your side when things go wrong.Battery rating: 5/5
11 July 2022
Very satisfied with sales team and installers
Sales quoting was very helpful and informative and the installation above expectationStill waiting for grid connection
30 May 2022
I really wanted to say thank you to Sunrise Power Solutions
I was looking for a honest and straight to the point advice. On top of that I got a selection of products to choose from and to meet any budget.Reliable and compitant installation. The best before and after service. The whole team and installers went above and beyond. I really liked Bree my sales consultant.My next mission is to look at getting a Tesla Battery.
Panel rating: 5/5
Inverter rating: 5/5
24 April 2022
Explained the procedure very well
The sales process was excellent. Everything was made clear from the start.Installation was earlier than expected and well done.
Customer service was great. Grid connection was established and it worked very well.
Inverter rating: 4/5
24 April 2022
Great service and quick installation
Fast and responsive customer service. Organised a range of quotes.From quote to installation was very quick.
Follow up emails and organise connection after installation.
19 April 2022
I could not be happier
They are the only company that listened to what I wanted. I had lived off grid for over 30yrs and wanted to have the same but on grid. David and his team took the time and helped me with solar, Batteries and new heat pump hot water system. I highly recommend them to all my friends.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
15 April 2022
Quality and service
Sunrise were very professional and helpful. Responsive to change of spec with quick turnaround and ongoing support. Great value. Thanks to David, Andrew and the team.14 April 2022
Very clear information to support purchase decision. Smooth installation.
Very clear information provided that assisted n making decision to go ahead and configuration of system. Installation went smoothly despite difficulties with roof.04 March 2022
Excellent company. Super easy process from start to finish.
From the initial quote to the final install Sunrise made the process easy and painless. Provided us with all the options and were happy to discuss our needs in depth. Kept us informed throughout on where things were and and delivered on everything they promised.Sunrise went out of their way to help us out.
Everything was done neatly and professionally. All the trades people were polite, knew what they were doing and were happy to explain everything in detail. Sunrise followed up to make sure we were satisfied and were happy to answer any questions we had. They even came out post installation to give us a detailed walk through of the monitoring app for the system and tips on getting the most out of it.
Could not be happier.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
02 March 2022
profesional company
Sales / quote very well explainedGood profesional install team, Tidy install.
Still in the process of grid connection. organised by installer
Panel rating: 5/5
Inverter rating: 5/5
24 February 2022
Very Efficient
Clear and precise quoteInstallation was punctual and the guy’s were very professional
Great customer service. Kept in contact during and after installation.
Panel rating: 5/5
Inverter rating: 5/5
23 February 2022
Sunrise 6.6Kw System
The sales and quoting process was excellent. I looked at other installers and sunrise was the only one to take the time and come to my premises to inspect the location of the installation , prior to giving a written quote.The installers were very polite and arrived on the day that they said they would. There was no rubbish left from the installation after they were completed.
Sunrise organized the installation,electrical safety compliance and finally the grid connection with my preferred electrical supplier.
21 February 2022
Very Happy
The whole experience was extremely professional.Charmaine was very helpful from start to finish making the experience very stress free.
07 February 2022
Great Service and Installation
The whole experience of having the solar organised and installed, has been very professional and of a high standard. From the sales team to the installers, it was great customer service. I have been very happy and would highly recommend them to anyone considering solar.16 January 2022
Very professional installer. A good experience all round.
The team at Sunrise Power Solutions were very helpful and professional. David answered all my questions, without being pushy in any way. The installation went smoothly. I like the fact that they are a local company, and are keen to have an ongoing relationships with us, giving us advice as we need it, on appliances, batteries and making the most of our solar power. I know that if anything eventually breaks down, they will still be here to fix it, unlike some companies. I highly recommend Sunrise Power Solutions.11 January 2022
Original Review on 11-05-2021:
Professional and friendly team.
We could not find fault with this company,from start to finish.
8 months later we asked Chris: "Are you happy with the performance of your system so far?"
The system has performed to our expectationsand we are very satisfied with it all round.
06 January 2022
Very informative and great attention to detail
The sales process was terrific, good knowledge of products they have to offer.Quote was clear and easy to understand and in the installation went very well with great placement of the inverter and panels.
Great support setting up the app to monitor the system.
Panel rating: 5/5
Inverter rating: 5/5
30 December 2021
Excellent customer service and well-designed system.
Very pleased with the quoting and sales process. Quality Solar Edge system performing very well in all seasons. A 6.6kW array spread across three aspects of roof: West, North and East.16 December 2021
Great communication and professional trade installation. Recommend. Good follow up on invoices and receipts.
A no fuss approach with quality and seamless install.t communication and professional trade install
Panel rating: 4/5
15 December 2021
fantastic company to deal with, great sytem and installation
the quotation process was clear and fully explained through outthe installers were polite, knowledgeable and again explained the system once installed
Sunrise Power Solutions are still in touch and will review my power bills once we have had a full billing period on solar.
Very happy i went with this company
Panel rating: 5/5
Inverter rating: 5/5
15 December 2021
No Nonsense Installation
This instillation was an extension to an existing system and the sales person was able to find a way to add on to the system with only minor changes to the existing system. The new design was quoted and displayed with a brief visit from one of the sales team, the simplicity of the new design gave Sunrise the successful quote.The instillation was extremely well organised, and all tradesmen came on time, and left as planned, with the system up and running with very little interuption to our daily routine.
Sunrise staff contacted us soon after the instillation to check that the system was operating satisfactorily, because this was an extension to an existing system there was no need to organise a grid connection.
Panel rating: 5/5
Inverter rating: 5/5
15 December 2021
Professional Installation and exceptional customer focus
Careful assessment of teh most suitable system for my needs.Professional and courteous installation process.
Good follow up to ensure WiFi connection
02 December 2021
Excellent
Excellent job & well done to Sunrise Power Solutions for everything.Panel rating: 5/5
Inverter rating: 5/5
16 November 2021
Overall Satisfactory Result
The quoting process was disappointing as only one company visited and quoted. Two others promised but did not arrive One Melbourne based company quoted without visiting. I don't know how they got our details.The salesperson was prompt, pleasant and informative.
The installation was disappointing as the 6.6 kw system requested was not installed. The installers claimed the top level of the A Frame building was not suitable for panels something the salesman did not comment on or that I could dispute at the time.
We now have a 3.5 system instead.
Apart from that issue everything went smoothly.
16 November 2021
Great service right from the start! System seems to be working well. Installation a breeze!
From the first phone call after we contacted Sunrise, we knew that we had made a great choice. Quoting process was very smooth with all our questions answered clearly. When we came down to two quotes, we asked both companies to compare and tell us why we should go with them. Again, Sunrise were clear in their response and explained what we needed to know to make a decision. Even though Sunrise was slightly more expensive, we went with them and we are very glad that we did. Removal of the old system and installation of the new all went very smoothly and well within the acceptable timeframes.The installers were magnificent, polite, and accepting of our wishes. They went beyond their remit to explain a few technical matters and we were left assured. They were some of the tidiest tradespeople we have had around for a good while. It is early days yet but the system seems to be working very well, reaching its peak output on sunny days as might be expected, but also working quite well on overcast days. Customer service throughout has been excellent. Sunrise Power Solutions is highly recommended.
08 November 2021
I love my new solar
I am now paying my whole gas bill with my solar credits. It has been excellent service all the way through.Panel rating: 5/5
Inverter rating: 5/5
03 November 2021
Awesome from start to finish
We needed to update quotes and sunrise power solutions were more than helpful even telling us there was a better system available for less, which actually allowed us to go up in size for even more power.The installation was well done and the trades people used polite, informative and top quality.
Customer service was exceptional with calls returned quickly if not answered directly, updates on installation and arrival times made for a seamless installation.
We highly recommend Sunrise Power Solutions to anyone looking to install solar, we will be dealing with them again with future projects at the Branch.
02 November 2021
Original Review on 29-01-2021:
Fantastic Service
The sales/quoting process was relaxed and truthful and very informative especially about the differences between the string effects of the panels and having individual inverters on each panel plus they asked what I wanted rather than tell me what they will give me. The installation crew were great,friendly,punctual and tidy,got it all installed on 21st of January 2020 and good follow up by all involved and had me connected in a coupla days (already had smartbox installed from previous small system) so updating system worked out well.Thanx very much for your suggestions.9 months later we asked David: "Are you happy with the performance of your system so far?"
Energizer HOMEPOWER HP-6M/1S 12.28kWh Battery. The system has been working great. Only problem I've had is having a 5kWh reverse cycle air conditioning system on a cold night with only 2 out of 5 units on heating the house the battery runs out of power during the night and goes back onto the grid. (should've thought about putting in 2 batteries) no problems otherwise, I'm saving up the pennies towards an extra battery.01 November 2021
It just works
A few years ago, Sunrise set me up with a 6.6kW solar system, which has alway done exactly what it was supposed to do, with no problems. So, when I wanted to extend with another 4kW of solar and a Powerwall 2, I went straight back to them and again, it went in with no problems and does exactly what it's supposed to do.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
27 October 2021
Impressed with Sunrise Power Solutions Pty Ltd
Jodi and I have been thinking about Solar Power for 12 months or so. We spoke to several companies and obtained quotes. A friend, who had a system installed by Sunrise Power Solutions, recommended them to us. We spoke to them over the phone and were given several options. We then attended their office in Wodonga and were given further information about the options available along with literature which was relevant to what were looking at.Several months after obtaining the quote we again attended the office of Sunrise Power Solutions and further discussed what we wanted and again obtained another quote. Several days after obtaining this new quote we purchased a solar system from Sunrise Power Solutions.
About two weeks after paying the deposit the system was installed. The installers attended a day earlier as it was forecast to rain on the date instillation was to take place. Installation was completed in a day. The installers were very efficient, polite and talked us through how the system worked.
We could not be happier with Sunrise Power Solutions. They completed all the work and lodged paperwork to the energy company to have them attend and connect our solar system to the grid. We have nothing negative to say about Sunrise Power Solutions. The things that impressed us most about them are : There was no pressure on us to purchase by the salesperson. They listened and advised us of the best system for us and explained the reasoning for this. Installation was completed in a timely manner and very professional manner. Follow up from them after the system has been installed.
27 October 2021
Solar Install Excellent
Simple & easy to understand & Coffee Mug was excellent.Polite & very tidy & punctual.(Installer)
Customer Service was excellent with all the Staff.
Inverter rating: 5/5
26 October 2021
Streamlined process
The process from start to finish was flawless and very professional.21 October 2021
Very Happy
Chris was very professional and definitely knew the products. He didn't try and sell a system we didn't need, instead he tailored and made the solar package to our exact requirements. Thank you very much.Panel rating: 5/5
Inverter rating: 5/5
21 October 2021
Great service and installation.
Everything was easy and smooth. Quote was easy to understand. Installation was quick and easy. Grid connection went really well. Not one complaint.Panel rating: 5/5
Inverter rating: 5/5
07 October 2021
Awesome customer service
Everything about this purchase was positive. The sales/quote process was simple, informative, responsive to questions, clearly passionate about their product but without being pushy or forceful. Installation was prompt, professional, non-disruptive, going above and beyond. Quality products installed and great ongoing communication and support.Panel rating: 5/5
Inverter rating: 5/5
Original Review on 20-06-2023:
Sales good, install ok.
Sunrise Rise solar, sales good and the quote was good, without alterations. Installation was handled by subcontractors, Install began on a Monday, the panels did not arrive. After a week they arrived and the install was completed. Polite ok, punctual ok, but we did ring to find out what happened to our panels, an email from sunrise the day before the panel install to organise times and an apology for the delay. Grid connection has been organised to be completed on the 21st June. Original ratingsPanel rating: 4/5
Inverter rating: 4/5
Value for money: 4/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 3/5
10 months later we asked Geoff: "Are you happy with the performance of your system so far?"
I certainly don't believe this arrangement of 11.8kw comes anywhere near 10kw, have cleaned the panels, but still underproforming. Worst still SUNRISE power does not exist any more. So where does that leave us for warranty?