Sunterra Reviews
About
As per their website:
"Sunterra was established in December 2010, Perth, Western Australia.
Since then, we have expanded our operations into New South Wales, Victoria and South Australia."
Reviewers report paying: $3,700 - $12,260 for depending on hardware choice and installation difficulty ( how is this calculated? )
Panels, inverter, battery and EV charger brands
Panel brands currently installed
Panel brands previously installed
Inverter brands currently installed
Inverter brands previously installed
Battery brands previously installed
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Sunterra Reviews (440)
Show Most Recent reviews from All time across Australia
Average Scores
4.7/5
Value for money
4.6/5
Quality of System
4.7/5
Installation
4.5/5
Customer Service
- 5 star 281
- 4 star 118
- 3 star 15
- 2 star 13
- 1 star 13
View Timeline
23 July 2024
17 July 2024
Sunterra were Great
The whole experience was great, sales informative, quick to respond and helpful, installation was quick, neat and the installers friendly. I would recommend Sunterra to anyone17 July 2024
Great customer service - Competitive and Top Notch Installation
We can highly recommend Sunterra for a residential solar system. From the very start, they (Landon) were very responsive and easy to deal with, and their quote was very competitive.Turnaround from acceptance of quote to installation was very prompt (approximately 2 ½ weeks).
When it came to arranging the installation, communication was excellent. The installation guys turned up on time and were friendly and informative, keeping us updated all the way through the installation. The guys were also very professional and left everything clean and tidy.
Unfortunately, due to inclement weather, the installation was unable to be completed in one day, and necessitated the guys returning on a second day where the weather was conducive to installing the panels to the roof of our two storey house.
Once installation was complete, we were given a full walk through of the system, along with instructions on how to download the app to monitor our system's performance.
Any questions we had were answered promptly, and as others have said in their reviews, at no time did we feel there was any sales pressure.
Highly recommended.
12 July 2024
All done per schedule. Landon Bekovs dealt with excellent with responses .
The quotation was quick, installation done on time per the schedule .09 July 2024
Quality install and Price
Great company to deal with and install was 110% and being a Electrical Contractor myself I can verify the work is quality with lots of extras that others don't do or supply in the price.Don't waste your time with anyone else use Sunterra
Inverter rating: 5/5
07 July 2024
Very happy customer
Landon was very helpful initially and helped us through the initial stages. Tevita, James and Sam installed the solar system and were on time and very professional during the day. All questions were answered and they were very helpful in showing me how to use the app and how the system works etc.Very happy with the whole process, thank you boys.
03 July 2024
Fantastic overall experience
Working with Landon and the team, everything was smooth and easy. From constant communication, friendly advice and quick install.25 June 2024
Excellent Solar Panel Installation Experience with Sunterra
I recently had a 6.6 kWh solar panel system installed by Sunterra, and I couldn't be happier with the experience. Amar Hakim, our sales representative, was incredibly helpful and provided all the necessary details to help us make an informed decision. The entire process, from consultation to installation, was seamless. The installation team was professional and efficient, ensuring everything was set up perfectly. I highly recommend Sunterra for anyone considering solar panels. Excellent service and quality work!28 May 2024
Beautifully installed system
Sales and quoting process is very smoothThe installation is smooth, it takes two days
The customer services are very supportive
14 May 2024
Excellent
Excellent start to finish fast and professional installation installed one week after ordering11 May 2024
Great experience
Working with Landon and the team at Sunterra was an easy experience with upgrading my system, quoting, communication and final installation. Would highly recommend using Sunterra if you want a stress free experience.06 May 2024
Great Team + Perfect Installation!
We recently had a 10.45kw system installed and the process was easy, smooth and went without a problem.The sales team didn't call every day to get us to sign up and they were extremely helpful with our questions and requests.
The team Tevita & Jamie did a great installation and were polite, tidy and punctual.
I highly recommend the team at Sunterra.
27 April 2024
Good Installation from Sunterra
Sales process was good. The installation was punctual and the job was done well within the time frame.We received good customer service and the grid connection was installed.
26 April 2024
Quick and easy great communication
The whole process was seamless we received exactly what we wanted and within a timely manner.24 April 2024
Sunterra and Hakim
The quoting process with Hakim was efficient and concise. He tailored the solution perfectly to my needs and offered valuable advice based on my usage patterns.Zac's installation work was exceptional, and Hakim demonstrated commendable dedication by ensuring thorough follow-up after the installation.
Saif delivered top-notch customer service, guiding me through the app installation process and providing a detailed walk through of how to utilize the service effectively.
Overall, Sunterra delivered a cost-effective solar system that met my needs, accompanied by a first-rate installation and service experience.
Inverter rating: 5/5
21 April 2024
A great overall experience with Sunterra
Sunterra came as a referral from a friend who has had the system for a few years. I prefer using products and companies that family and friends have used before as their reviews are usually accurate. On-line reviews are also very helpful.I was impressed with the initial contact, the promptness and detail of the quote, and the guidance provided.
Whilst the whole process took several months, Sunterra kept me updated with approval progress etc. so I didn't feel like I was being forgotten. They did say it would take time, and my friend also said it does take time for approvals etc.
The installation team was polite and professional, and understanding to my specific needs on the day. The guy who showed me how the system operates and how to use the App was also very professional and took his time to go through everything with me.
The after sales information was amazing, from the accounts team through to warranty information to customer service information should we ever need to call for assistance in the future.
25 March 2024
False starts and missed installation dates ended in a good experience overall
The quoting process with Sunterra and Graham was by far the best and most responsive of all the quotes we received. He was amazing at making sure all my questions were answered and seemed knowledgeable and very helpful.Unfortunately the next stage of the process was where the Sunterra let themselves down. July 2023 was when we first approached Sunterra and finally agreed in September 2023. Things progressed quickly then an install date was set with a third party contractor. We have a steep colorbond roof with multiple sections (35 degrees to which some people wouldn't even install on) and I think this played a part in the issues.
- 1st install attempt - weather delay as it was raining. The problem was they didn't tell me this until after midday when they were due at 7am.
- 2nd install attempt - weeks later - excuse made by 3rd party contractor but refused to reschedule. 2 more weeks went by with no contact whatsoever. I threatened to pull the pin on the job. Was then asked if 'there was a way to get panels onto my roof?' A question I was shocked by.
Another week went by before an in house installer came to measure and review (the first time anyone had actually been to the house). Eventually a plan was made a month or so after the original installation date with their in house installers.
The 3rd party installers were unreliable and never turned up once. Do not use their 3rd party installers if you can avoid it.
Final installation date was agreed in mid November 2023. Zac was great and the 2 day install went pretty smoothly. We found out later that the staging part of my roof (a flatter walkway covered section) was damaged by the installers not walking on the rivets. Hence the 'pretty smoothly'.
We discussed several options for the wiring and backup circuits and implemented them. Ended up with almost all power circuits connected to the EPS which is great but it turns out you can't keep the EPS switch on all the time with a Microwave connected as there is an amp limit running through the battery. A slight inconvenience but overall not a deal breaker. SO we run with Grid mode on, meaning if the power goes out we have to switch back on or deal with the microwave cutting off the EPS randomly while we have full grid power available.
After installation all of the connections, inspection and paper work was done really quickly (within a week) and we were away. Great customer service from that perspective.
Then we found the damage, 7-8 sheets of colorbond was dinted and folded. Customer service eventually organised 2 tradies through Hi Pages to quote. This process was almost entirely managed by us. They had no idea what the job was when they rocked up. Overall it all got fixed, but the guy that ended up doing it tried to tell me they don't make my colour sheets any more so he got the 'closest too it' but he clearly got the colour wrong. Couldn't be bothered changing and arguing so left it at that. This colour difference was no fault of Sunterra, but they could at least have trusted local tradies they use, not randoms off Hi Pages.
Overall Sunterra did a good job, were let down by some contractors and silly mistakes but I am happy with the system working as it should.
Would I recommend them, I would, but you need to be switched on to manage the process.
22 March 2024
Happy with the whole process
I got 5 quotes in Adelaide and Sunterra was the 2nd lowest but $1000 dearer than the lowest and $2700 cheaper than the next. I chose them initially because reviews were quite good and they provided a very detailed quote. They were professional from that point on and answered any questions. The installers took their time to plan panel location, then installed the system with no shortcuts. I am an electrician myself and was very happy. 2 months later everything is working how it should. Yes, I would recommend them.
20 March 2024
Great service and product
Great service and product. Quick to respond to queries and follow up minor issue with inverter comm’s setting issue. Highly recommend Sunterra.11 March 2024
Original Review on 11-05-2023:
All was good......
All was good.I had expected supplier to agree installation plan with me well before the day of installation.
I liked the installation completed in under 3 hours by a team of 5.
Its been a month and it has not generated even once 6.6kw or 5kw power even in full sun, so value for money is not 5 star.
10 months later we asked Shailendra: "Are you happy with the performance of your system so far?"
System works as expected.However inverter does not function in a blackout is funny though its daytime and sun shining,
06 March 2024
Quick response and easy to work with
The company was very quick to respond to enquiries. The process was easy and smooth - straightforward. Installation was right on time, tidy and very polite installers.All systems hooked up and wi-fi programming set up as well.
01 March 2024
Great system all round
From obtaining quotes, followup inquires by ourselves the service and installation has been excellent. All inquiries were answered promptly and clearly - thank you Dean.The office kept us updated from lodgement of application with Synergy, their response and proposed installation date to confirm date and time of arrival. The guys arrived on time and had installation completed and functioning in about 4-4 1/2 hours. They knew their job and just got it done with no fuss. Both guys very polite, were tidy and removed from site all waste. Some time was spent with us to get linked to the website to start monitoring. Thank you Kieran and offsider.
The system has been pumping out the energy all week with no issues. We're looking forward to reduced power bills and eagerly await battery backup systems to become more accessible.
Our only gripe with the system is the new Gen 5 plus Fronius Symo inverter fan is quite noisy. The Fronius app is buggy and took some time to access. Also we were surprised that full monitoring of system capabilities is available but only at additional ongoing cost which is disappointing.
28 February 2024
Original Review on 03-05-2023:
Solar Quotes price premium.
Everyone quoting from Solar Quotes were really expensive. Try getting one quote from outside of the solar quotes ecosystem. I did and they were much cheaper.All in all many of the solar companies use the same gear (Fronius inverters etc). So just tell them what you want and get like for like quotes.
10 months later we asked Gordon: "Are you happy with the performance of your system so far?"
I am overall satisfied with the system. However after a year i do have some feedback.The installers could have been a bit more careful of my roof, far too many tiles were chipped, dislodged or cracked away from pointing, i had a roofer come over an quickly fix these issues after the install.
In winter my east/west facing panels produce very little power. This means that running my electric heating in winter is still really expensive.
In summer i can run my aircon all day long and mainly only use solar energy for this during the day.
I've recently added a Fronius Wattpilot car charger to the system and has integrated well to the Fronius invertor and smart meter that was originally installed. I have been really pleased with the Fronuis branded parts of my system, I would recommend then to everyone.
19 February 2024
Original Review on 25-04-2023:
Prompt service, good follow up
Excellent customer service.Organised everything from grid connection to finance
10 months later we asked Karen: "Are you happy with the performance of your system so far?"
Not completely. But has reduced electricity bill slightly15 December 2023
Wonderful service
Great quote explained things clearlyInstalled with no issues and the finished job works very well and reduced the bill.
Very pleased from start to finish.
Installers very polite and cleaned up the rubbish afterwards. Helped me install the app and showed me how to use it.
Would recommend Sunterra.
09 December 2023
Spent considerable time with research into solar energy. Looked at several companies. Sunterra left very detailed emails with lots of visuals. Dean , from Sunterra, responded quickly to all my emails
Spent considerable time having fixed income/ retired, so very budget conscious. Dean, from Sunterra, responded quickly to all my emails and provided a good price and represented a large company if there should be any issues in the future. This was our security.The installation team lead by Calab and
worked with Leo and Mark. Any concerns were looked at with positive outcomes which represents excellent customer service. Within a morning the system was working and producing power and recorded on an app so that we can have assurance it is all in order
08 December 2023
Excellent installation
Excellent customer service and communication.Both Hakim and Seb deserve a 5 star rating!!!
Anyone looking into solar should definitely give them a call.
06 November 2023
An incentive was offered by Sunterra for this review. Learn more here.
Professional
great quote and understood my requirements. Installed without too many issues and the finished job works very well and reduced the bill.Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
01 November 2023
Porfessional job
Our solar installation went without a hitch, all the way from inital contact until the system was fitted everyone we dealt with were truly professional.26 October 2023
Sunterra have made me look good again.
Have installed twice thru Graham.Both systems were installed within the week.
They handled our local regulators and the Govt subsidies etc and, on the second, the interest free finance.
All seamless without a hitch.
I have reaped the benefits.
Growatt is a Great product.
They have introduced an up to 10 module updatable battery system which I took advantage of .
Ordered 2 more modules (5kw) on finance.
Installed in less than a week
Kevin
Happy Valley SA
Inverter rating: 5/5
Battery rating: 5/5
22 October 2023
Fabulous team from sales though to installation, good system recommendation and brilliantly executed project
Feedback SunterraTeam from Sunterra has recently installed a Jinko Hybrid Solar System. An incredible experience to witness high quality thoroughly planned and meticulously implemented project by the team from sales led by Parker Patel, scheduling by Shakil, installation and commissioning led by the electrician Hayden Flavel and panel fitters Gee and Yang, with the follow up conclusion from Parker. A very complex project with unusually flawless execution - a rare experience of mine. The installation of the 11.44kW system with the inverter, batteries and EPS facility was completed within one day. I have no regrets taking original recommendation of a friend and would have no hesitation to recommend Sunterra to any household. The system has been operating from 28/10/2023 and has since been very reliable efficient throughout day and night time primarily due to the batteries accumulated charge during daylight time, so far showing a little credit on my electricity bill. I wish to thank Sunterra and particularly those mentioned above for delivering the solar project for us. Best wishes from Alex & Marina, West Lakes.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
19 September 2023
Powerful system
Not that happy, price dropped by $3000.00 only three weeks after installation.But having said that it was still thousands less then the nearest competitor and the battery is 5 kw’s larger.
The only downside is the monitoring app is very basic compared to the more expensive installers, small price to pay l think.
Inverter rating: 4/5
14 September 2023
Original Review on 13-11-2022:
Happy Customer
Sunterra has provided us with a system that serves the purpose, everything was professional and quality service from salesman, engineer, installers and electrician.10 months later we asked Eddie: "Are you happy with the performance of your system so far?"
The system has been working well since installation, in fact the panels have given us more kw than what is predicted which is a nice bonus.13 September 2023
Professional and quick
Fantastic experience, very professional and quick. After an email quote and on-site inspection was done and the system was customised to fit the roof and maximise size. Would recommend. Graham was very helpful through. Hayden was fantastic on installation day. A+ all round. Already referred somebody. 4.275kw system installed for $3990 after rebates.Panel rating: 5/5
Inverter rating: 5/5
08 September 2023
An incentive was offered by Sunterra for this review. Learn more here.
Easy and friendly service
From when we received a quote to the final installation Sunterra were very good. Answered all our questions. Communicated extremely well in regard to installation date.Installation was completed in a timely manner and no mess was left behind.
So far the system is generating really well, we updated our inverter and installed 13kw batteries. We are still running with our original panels from 12 years ago as they are still producing well.
Overall very happy.
Inverter rating: 5/5
Battery rating: 5/5
07 September 2023
Sunterra - Thumbs up
Battery and inverter connection to existing panels. Sunterra offered a good, cost effective battery solution. Sale was simple, no waffle or fancy talk. Signed up and Power Networks approval the same day. A week later the installation took place. 10/10 to the installer, he clearly takes pride in his work, professional and an ambassador for Sunterra.
07 September 2023
An incentive was offered by Sunterra for this review. Learn more here.
Fantastic solar installation company
Landon Bekovs he is very good at his job Landon explains everything very easy to understand about the batteries installation and anything else you want to know .The installer’s were very polite clean and there work was very tidy
30 August 2023
Neat job
The whole process wes handled professionally. Everything was done on time with no pressure for upfront payments. Neat installation23 August 2023
Very good
The whole process was simple. Installers were very helpful too.14 August 2023
6.6kw System
Solar quote process was the best out of 5 providers I contacted. Landon was the only one who was actually interested in working with me to install the system (others talked down or took their sweet time getting back to me). This was my second solar install.Installation was a breeze, the techs were polite, efficient and respectful of my property - even vacuumed inside are they worked on.
Customer service was a breeze and all info I sought was relayed back in a timely and proficient manner.
Highly recommend Sunterra for new systems.
09 August 2023
Excellent system
I have installed two systems on to my house within the last 15 months. The installation process was faultless and the various tradespeople were very friendly, helpful and efficient. The Sales Staff (particularly Mr Parker Patel) went out of their way to make sure that I fully understood everything. The first system had a couple of minor problems but these were very quickly fixed. I can highly recommend Sunterra. Kevin Howard. S.A.Inverter rating: 5/5
Battery rating: 5/5
20 July 2023
Great team, very professional
I have just had a 6.6kw solar system installed by Sunterra and I am very happy with the Sunterra's team and their work, from sales consultant Dean, installer Zac and admin Queenie. It took a long time to make up my mind with all the solar installers out there, but I think I made a great choice at an excellent price and I would highly recommend them. Thank you Sunterra.19 July 2023
Happy Customer
Sunterra Adelaide installed my system in early June 2023. Best price (I got many quotes) and the best sales person from all the organisations I contacted was Sunterra's, Parker (professional, helpful and knowledgeable - no pressure). The installation went well - very efficient. My sytem is working well and I am very pleased with the significantcost savings. Well done and thank you, Sunterra.
09 July 2023
Great service and great product
We had purchased solar panels approx 15 years ago and needed to upgrade and replace. Sunterra were great with price, customer service and keeping us updated. the installers were fantastic. Old panels and all rubbish were removed and the site was left neat and clean. Most importantly our bills have halved. Very happy customers.Panel rating: 5/5
Inverter rating: 5/5
06 July 2023
Happy
Overall happy with the price, service, and timeframe of installation.Sunterra was able to meet all my requests via Parth and Elaine.
These 2 were a good team to deal with :)
05 July 2023
No hassles
Getting a quote was quick and easy as well as moving onto the next step, customer service was professional and the installation was professional, tidy, knowledgeable and had a quick turnaround from first approval.Sunterra have done all that they needed to do to get my system connected,
22 June 2023
Happy customer
FANTASTIC team work, super efficient!!! There was a cancellation & I got the panels installed sooner then the 3 weeks wait.The whole process from the quote to customer service to installation on time was so easy with good communication and professional friendly staff throughout. It was a pleasure to deal with all the different departments involved in ensuring we were happy with our solar!! I highly recommend Sunterra! Thank you at Sunterra. ????????????
05 June 2023
Great experience
We got our solar panels and battery from Sunterra Adelaide and it's been a great experience. The sales team has been very helpful and also provided good suggestions right from the first call. The onsite technicians were easy to deal with and completed the installation efficiently. I will highly recommend Sunterra for any solar & battery installations.30 May 2023
Fast installation, looks great, works well.
Installation went well, the system is well placed - protected and around the back so it is out of the way, installer walked me through startup and shutdown procedures plus how to use the app and how to locate data on the inverter.A few roof tiles were broken and put back together with silicon during the install but I had some spares to replace the broken ones.
The black frames and rails look fantastic against the black roof - much better than the older silver installation it replaced.
24 May 2023
Great help from Landon
Very good in salesInstallation went very smoothly once we knew what was happening
They were very polite and was here on the time that was given to us
Customer service from Landon was great but from the office to the workers needs abit more communication between customer and installers and inspection guy
So far everything is ok only had it installed today
Best solar company in WA
Easy nice and friendly staff , Landon provides great customer service. Highly recommended to everyone.