Track Energy Reviews
About
Track Energy is a Solar Power Installation company based in Upper Hermitage and serves SA. Here are their reviews as submitted by visitors to SolarQuotes
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Track Energy Reviews (40)
Show Most Recent reviews from All time
Average Scores
4.5/5
Value for money
4.5/5
Quality of System
4.7/5
Installation
4.5/5
Customer Service
- 5 star 15
- 4 star 21
- 3 star 4
- 2 star 0
- 1 star 0
View Timeline
02 June 2020
06 February 2020
Original Review on 01-08-2019:
Very happy with our Track Energy system.High quality components, installed with no fuss and very quickly. Good communication with Kevin who was happy to modify the design to our specifications.
Would definitely recommend our system to anyone that's interested.
6 months later we asked Thomas: "Are you happy with the performance of your system so far?"
Yes. I'd still recommend it. Six months is still early however.08 December 2019
Original Review on 08-04-2019:
Panels and inverter installed but not yet operational. Lack of follow up with live connection.8 months later we asked Greg: "Are you happy with the performance of your system so far?"
Roughly. Financial return should improve with better feed-in tariff from alternative retailer.28 November 2019
Friendly, knowledgeable and fast installation.
Out of the 5 quotes that I got for Solar, Kevin from Track Energy spent the most time on the phone with me, he listened to what I wanted and worked within those parameters. Other companies tried to upsell me to larger systems or would not even talk to me about prices/brands until they had an on site consultation. They didn't require a deposit and offered a good time frame for installation.The installation itself looks flawless to me, no ugly hardware visible, very neat and tidy. The Huawei inverter is a very sleek and small design so it looks very neat a tidy on the wall, it also has good monitoring via an app on my phone.
12 November 2019
Original Review on 19-12-2018:
After doing lots of research, I knew what I wanted (6.6kW of panels, not very worried about brand, and 5kW Fronius inverter). Kev was very knowledgeable and provided lots of advice about on panel brands. Very happy with the system so far.11 months later we asked Sam: "Are you happy with the performance of your system so far?"
This system has been excellent. It hasn't skipped a beat, and has been generating an excellent solar harvest.20 October 2019
very helpfull / prompt / no delay installaion was in within about 1.5 weeks of quotation accepted. / installer employees worked very fast and efficient and were very friendly.
Kevin Parker was helpful and made suggestions relating to the best value for money system. always answered any questions in time via Email or phone. I can highly recommend him to any looking to install Solar.14 October 2019
Very good installation
Kevin was very good, gave good customer service. The people that did the install were very good and the quality of the system and install is very good as far as I can judge.Panel rating: 4/5
Inverter rating: 4/5
26 August 2019
Top Job aaa+++
Kevin was fantastic to deal with, he listened to what I wanted to achieve and presented a system that was better than I was originally expecting. He provided me with a finance referral and I am now in a position where my loan payments are less than what I was paying fortnightly in electricity and I have a large enough system that I wont get power bills. The system was installed quickly and the installers were prompt, professional and kept the area tidy. I wouldn't hesitate in recommending Kevin and Track Energy.Panel rating: 4/5
Inverter rating: 4/5
18 July 2019
Kevin from Track Energy was amazing
Kevin from Track energy was extremely helpful and efficient. His quote was the cheapest on the system that I wanted. The installers were punctual, very friendly and polite and cleaned up before they left. Track Energy organised the grid connection on my behalf. Very impressed with the whole process. Would not hesitate to recommend Track Energy.16 July 2019
Kevin was great, he gave honest estimates of the impact of shading on system output, visited the site and took readings that supported his estimates, explained his reasoning behind all of the hardware he recommended and didn’t try to sell me anything I didn’t need. The installation team were professional and efficient and from what I can tell they did an excellent job.
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30 June 2019
Prompt & Professional Service.
Following a great referral from our parents, we gave Kevin a call to visit us and give us a quote. He was very courteous and knowledgeable. He explained all our options and was very prompt with emailing us his quote the next day. Upon our acceptance of the quote he arranged all necessary approvals and within a few short weeks contacted us to give us our installation date. The installers were just as prompt & professional and even came out the day before the installation date to get a head start with fitting the brackets. They were also courteous and professional & explained our installation options giving us the opportunity to have an input before commencement of the installation. We would highly recommend Track Energy to anyone looking at getting Solar.29 June 2019
Our decision was between two companies. They were both equal in their presentation and we felt both were trustworthy and their pricing was fairly close. The final decision had to be made for the solar panels with optimisers as we have shade for a lot of the day. We have not regretted spending a few hundred extra for the optimisers on the Longi panels. We are loving the Wifi and checking how much solar power we are producing and it helps plan your consumption for the day.
Panel rating: 5/5
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Panel rating: 5/5
10 June 2019
07 May 2019
Original Review on 23-05-2018:
The tech's that installed the solar were great and very informative and it was installed when they originally said it would be . good work12 months later we asked Emanuel: "Are you happy with the performance of your system so far?"
Definitely12 April 2019
Kevin was very good to deal with, as had to deal with a delayed new build.
Installation was first class, but had to wait 6 weeks to get smart meter installed...AGL.
Solar supplied power only to the house in this time, with zero export.
As of 11 April, after the first day of export to the grid, and with a SA Power Networks
limit of export of 5kw, we had a total of 47.8kw generated, and 44.3kw exported, with
a dappled cloudy day.
Very pleased with the outcome. Bring on summer!
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Installation was first class, but had to wait 6 weeks to get smart meter installed...AGL.
Solar supplied power only to the house in this time, with zero export.
As of 11 April, after the first day of export to the grid, and with a SA Power Networks
limit of export of 5kw, we had a total of 47.8kw generated, and 44.3kw exported, with
a dappled cloudy day.
Very pleased with the outcome. Bring on summer!
10 April 2019
20 March 2019
Kevin from track energy’s quote was very professional in its layout to start with. His price was the cheapest of all 3 (not that really bothered me) and he explained the process. His initial quote and honesty when he came and quoted the job won me over. His techs that did the install were very good too,setting up my wifi and so I can monitor the system could not fault them. Extremely happy with my service all round and thanks to solar quotes I got the best experience with solar I could ask for, great work
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08 January 2019
02 January 2019
Great pre-sales service, much bettet than the other 2 companies recommended. Price was unbeatable too. Very happy so far but still waiting for installation in the new year. Hopefully goes just as smoothly.
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02 December 2018
30 November 2018
Great experience dealing with Kevin & his advise & knowledge. Smooth experience & prompt installation.
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19 November 2018
13 November 2018
Installation was done over three visits, all went smoothly. I already had a smart meter, but it needs to be reconfigured for solar. Still waiting on AGL to do this, apparently can take 10 business days.
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06 November 2018
13 October 2018
09 October 2018
Kev came across more as a fellow solar enthusiast than a salesman. He took the time to answer my technical questions with intelligent answers rather than the marketing material I had already read. He got on the roof and actually checked the space, optimised the design and recommended a better system than I had wanted / expected. The install is neat and tidy and hasn't caused any leaks or damage. Now going strong for 10 months and very happy with the whole process.
Based on my experience I would recommend Track Energy for residential solar installs.
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Based on my experience I would recommend Track Energy for residential solar installs.
07 October 2018
06 October 2018
Very impressed with salesman/designer who was the only person to get on roof to actually see what he could fit. He was the only one to suggest optimization for a few panels that would get some shade in winter. This gave us confidence that he had properly considered our site and was working towards the optimum system.
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04 October 2018
Kevin was very helpful and informative with the technical questions I had about the quote. He organised everything with approvals and retailer meter change out.
The installers were a great group who knew their work, worked efficiently (complete in about 3.5 hours) and were polite and willing to discuss any questions I had on the day.
Happy to recommend Track Energy for residential solar system supply and install.
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The installers were a great group who knew their work, worked efficiently (complete in about 3.5 hours) and were polite and willing to discuss any questions I had on the day.
Happy to recommend Track Energy for residential solar system supply and install.
01 October 2018
Very satisfied with the installation and performance so far.
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01 October 2018
I wasn't happy after installation it was like they didn't want to know you when it came to sending a receipt or connecting the Fronius to the Internet so we could monitor how much power we were making also they haven't updated it to date, otherwise they were very good with cleaning up after themselves and they guy's installing were very friendly, just a shame I got left with a bad taste.
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29 September 2018
26 September 2018
13 July 2018
29 June 2018
Original Review on 28-10-2017:
Since the system has not been installed yet (due in 1 week) it's a bit premature to comment on the end result, despite a good start.8 months later we asked Colin: "Are you happy with the performance of your system so far?"
Yes, absolutely.20 June 2018
Very happy with the whole process !
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03 May 2018
04 April 2018
All good, and thanks for your website and assistance- it made the whole process much easier and faster.
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29 March 2018
20 December 2017
Track energy supplied me with a system that other suppliers said couldn’t be done. I wanted a battery ready system, and once the battery was installed that the solar would charge the battery even if the mains was out. Kevin made it work, and the quality of the installation was brilliant, as was the professionalism and conduct of the techs performing the install. Top notch.
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On Track with Track Energy
Kevin at Track Energy was the only person who educated me about what I was 'getting in to'. He had lots of ideas about how to achieve what I wanted to do which be as "off grid" as possible in the suburbs and explained what the pros and cons were with each idea. We settled on a system that was not even hinted on by 6 other businesses. (Got the standard 6.3kW panels and 5 kW inverter routine without ever asking what I wanted, they were all rushing to beat the battery rebate cut off date and sign up or you'll miss out type of pressure which puts many of us off I think)The installers were great, polite, tidy, informative and my wife felt comfortable with them by herself, B&B electrical. They turned up when they said they would and let us know what they were doing. Then hooked everything up to check it's running ok. Still waiting on the smart meter, the longest part of the whole process. But Kevin has provided great advice along the way, always available. Been a very positive experience, Kevin obviously loves this stuff and is right up to date with what's going on, his website shows that too. It's a solid investment that Kevin and B&B have made easy for us. Thanks so much, Craig and Melody