Venergy Reviews
4.6
Leave a review Based on 130 ratings Aus Ranking
- 5 star 64
- 4 star 53
- 3 star 11
- 2 star 1
- 1 star 1
Average Customer Review
- Value 4.55
- System Quality 4.68
- Customer Service 4.51
- Installation 4.70
Timeline
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Venergy is a long-standing solar installer in Australia. We have successfully installed thousands of systems nationwide since 2009 including many large, high-profile commercial installations and thousands of Australian family homes. Our product warranties are longer, and our post-sales service has been proven more reliable than many others operating in the solar market today.
As one of the pioneering solar specialists in the industry, Venergy has established a solid track record in providing top quality products and carrying out installation in accordance with the highest standards available. Venergy's key advantage is its structure -- it is owned, led, and managed by engineers and electricians. This technical expertise throughout all levels of management enables Venergy to be extremely efficient in their installation procedures and quality assurance. Venergy creates a seamless and friendly interface that starts with pre-installation design and is the beginning of our relationship with you.
Our licensed and fully CEC-accredited installers are also employees and that also makes a real difference in the way we engage our customers; not just initially when attending to an install but also for after-sales service and following up queries/support. Our install staff are long term employees and are often a valuable source of information for customers during and post install.
" Established solar retailer since 2009.
" Our In-house engineers and electricians will provide a no-obligation, free proposal. We will even come to site where required to ensure the best possible install.
" Our installers are long-term employees.
" Our proposal will be fixed and you can be assured there will be no hidden charges.
" Go Solar, Trust Venergy!
Venergy Solar Reviews
Fantastic experience from sign up to installation, highly recommend
Sales/quoting process was quick, professional and very efficient.Installers were very polite, friendly, punctual and tidy. My system looks great on my roof!
Customer service was second to none. Everything was done for me, inspector booked and all paperwork lodged to my retailer quickly.
Thank you Venergy, I will be recommending you to all my family and friends! Show additional information
Amazing service and great quality solar!
We are pleased with the wonderful service provided and the smoothe process of it all. The installation team were efficient and thorough and provided excellent service. We are very happy with the quality and look of our solar and would highly recommend Venergy to anyone! Show additional information100% satisfied with service
Very happy with the whole process of buying our battery through Venergy. Super quick communication and friendly installers. And after care service. Also very happy with the price we paid compared to other quotes we got. Highly recommend Show additional informationExcellent salesmanship and support from VENERGY Australia
Absolutely brilliant team and amazing workmanship. Very friendly staff and professional work which was very well done. Special thanks to Karim from VENERGY Australia who always answered all my questions and provided the references and material to support any justification.Really happy with the solution and support provided. Highly recommended.
Thanks & Regards
Farhan Show additional information
Best rates ever and the most accommodatimg people
The sales and quoting process went very well, and I am pleasantly surprised, the price is very fair and better than what is offered by other companies. The installation guys came in early and very accommodating with our questions and I could not ask for a better customer service. Show additional informationVery happy customer
Very happy with Venergy couldn't help me enough polite, understanding prompt. Show additional informationAwesome staff
Met Karim at venergy he is really professional and the installation team is really good explain each and everything to me.Thank you guys Show additional information
Great company, easy to deal with
The sales process was thorough and seamless. There was no pressure from the salesperson. Arthur was able to determine the best system size to our lifestyle. I loved the fact that they proactively monitor their online systems! Venergy were offering a higher quality product which we were happy to pay the extra for as we had just moved into our brand new home. Venergy are also approved retailers which helped me feel comfortable doing businessInstallation team of 3 arrived between the time frame Venergy had given us and completed the install without hassle. The installers were dressed neatly in uniform and the head installer Adam was well spoken. He explained at the start how the day would progress and gave me notice of when the power was going off so i could make my coffee. The panels look straight and even. Fantastic job by the team
In conclusion, From the moment we spoke to the salesman right through to the moment the installation was complete, Venergy kept us updated via email. Installers were great and system is working fantastically, often maxing out the inverter. 5 stars from us and have recommended Venergy to friends already Show additional information
Fantastic Company
FYI installation has not commenced but so far my dealings with the company has been very positive and informative. The service representative was very knowledgeable about the product which put my mind at ease. Thank you for the excellent service. I would highly recommend this company. Show additional informationInflexible and poor customer service
Sales and quoting process went well, helpful person who listened and developed a good quote. That is where the process stalled. Limited contact for 9 weeks, promised an installation by Christmas, heard nothing. When Venergy finally inspected the job, nearly 9 weeks after providing a deposit, I received a phone call cancelling the job, no apology, no understanding of the impact on the customer. Two weeks after providing my details for a refund, still no refund. After the builder chased them I finally heard from Venergy. Again no apology, told me I am not a customer, so I don't deserve basic respectful customer communication. They completed some electrical work on my property, inflexible , poor problem solvers, did not do as instructed, poor electrical work, slow and inefficient.I am now very glad Venergy cancelled the contract, as I would not want to deal with company that treats people in such a disrespectful manner. Show additional information
Great job to all the venercy team.
Did a lot of home work on solar, I found that venency, a great company and professional team, installers great no broken tiles, caring team.they help you step by step. And they also keep an eye on your unit once under way making sure your getting all the benefits from your solar unit Installed top brand panels at a very good price. I would recommend Venercy with my experience. Thank you. Show additional informationFantastic and easy to installer
Five stars won, service and communication, starting from calling Matt to discuss options and prices to the instalation day with technician Steve and his team. My system still new to see long term results, but I couldn't stop myself from rating Venergy a golden five stars for their quality of service work and follow up after instalation.The team at Venergy were great and very helpful with what I found to be a complex decision.
Matt discussed options with me and answered all my queries and very helpful.
Thanks Venergy.
I'll definitely refer you to other people in my network that are needing or upgrading their Solar Systems.
Thank you Show additional information
Customer service won us over
Our selection of solar company came down to service and follow up. The sales person we worked through was always available to help and gave solid and helpful advice. He was frank and honest and won his company the job by offering a level of service you don't see any more.Our installation is yet to happen due to covid delays but the service continued after we had signed with help around the positioning of a skylight (again prompt and friendly). Show additional information
A hassle free service from start to finish .
The sales and quotation process was very honest with no pressure .From the moment of signing up, we were told to just sit back and relax we will take care of everything for you.
The installation was first class, the young guys were very pleasant and friendly and very tidy. I like the fact that they are not subcontractors, they are employed by the solar company, so they really take care of their customers from start to finish.
Customer Service, is a big thing with this company and nothing is too much trouble for them and they continue to say if you have any questions at all just give us a call. Show additional information
Great company
Great system for a great price. Fantastic to deal with and Karim is a gem. Have recommended them to all my family and friends. Show additional informationVery pleased with our solar system!
After feeling quite overwhelmed with all of the options and information, we're really pleased with the outcome. Paul took the time to provide clear information and a detailed quote and was responsive to questions. Installation was efficient, completed to a high standard and the Sunpower panels look great. Some changes to the panel layout were required on the day, and these were communicated clearly. System is working really well! Show additional informationProfessional installation and workmanship, would recommend to anyone considering solar
Sales process was smooth and extremely helpful in determining what size system would best suit my needs based on our upcoming usage change due to a baby on the way and higher expected usage during the day in the near future. Venergy handled all the background work to organise the installation of my solar system without any issues.The install date went ahead as planned and the installers arrived punctually and communicated effectively with me to discuss the best inverter mounting location as well as any physical panel mounting constraints due to my roof type at the time. The installation met and exceeded expectations and I am very happy with the result and presentation of the new system on my rooftop. The recommendation to go with the Sunpower black panels I am thrilled about given the location and street appeal they have due to the positioning of the panels on the front of our house.
Finally the customer service was amazing throughout the process, Arthur did a great job of making sure I was always aware and in the loop of what was being done in the background throughout the process and any questions which arose post installation, he promptly addressed and handled exceptionally well. I would recommend Venergy to anybody wanting to install solar as they have a great customer service team, are reliable and deliver an outstanding end system. Show additional information
Review removed at the request of the reviewer
Learn MoreHigh quality streamlined company. Highly recommended.
We are very happy with our install and throughout the process Venergy took the time and made adjustments based on our solar energy goals (both short and long term - we wanted to be able to add more capacity as well as battery storage later). Every person we dealt with was efficient, knowledgeable and put in the extra effort to make sure we got what we wanted and understood our choices. The design was high quality and the quote competitive and everyone we dealt with was prompt, professional and extremely helpful. We appreciated that all work was in-house, as are service and repairs.Our only suggestion would be to clarify some of the timelines and responsibilities. We were a little confused on when we could apply for the smart meter install and which documentation was needed. Venergy were very helpful and prompt when asked, but we sometimes felt we weren't 100% clear on the process so this is mostly a suggestion on where more details could be provided in the updates sent out by Venergy to help customers. As another example, we're waiting for our Fronius monitoring account and aren't exactly sure how this happens - although from past experience we know Venergy will get this working for us, it would be nice to have a clearer idea of when/how we should expect this to happen. Show additional information
Excellent!
Very professional company. Great communication throughout the process. Customer service polite and helpful and installation was perfect (tidy, punctual and professional). I highly recommend Venergy. Show additional informationFantastic Company deal with
Right from the initial meet to the final installation, everybody I dealt with at VEnergy was very open and honest.My single point of contact was Karim Virmani; he is the reason I decided to go with Venergy. He was always very thorough with his comms. Throughout the process he was just a call away; sometimes, I called him at odd hours and he promptly answered all my calls.
The installers were very professional, the install was done on-time as promised.
Overall a great company to deal with! Show additional information
Smooth installation.
Being overwhelmed with the selection of Solar Companies, Venergy took the worry out of whether I had the right company". From get go, their solar panels were up to International standard, and electricity conversion levels from the panels equaled any thing research, could find.From there, the customer service was both prompt, courteous, and timely, and with the panels installed, the finish of the product blended in with the roofline fantastically well.
Our overall experience with Venergy Australia covering 6 homes, including 2 battery systems, has been nothing short of both professional, and coupled with the energy savings, is an investment for the future.
Highly recommended, Show additional information
Great Upgrade
My existing 3kW system had lasted 10 years before the inverter stopped working in May. I initially called in to see the team about a replacement inverter, but as that model was long since obsolete, we discussed the benefits of an upgrade to the 6.6kW solar battery combination. The sales and installation process was professional and completed in a few weeks. The change of energy retailer and smart meter installation was not as complicated as I expected. There is now very little consumption from the grid which is offset many times over by what is fed back in and it can all be monitored live via the Tesla app on the mobile phone. Show additional informationExcellent Solar System
We are one of the happy Venergy customers. Before purchasing this system, I did an extensive research and talked to many potential installers. However, after talking to Karim we finally decided to go with Venergy. He was so helpful and thorough to explain each and every aspect of solar system and recommended the best one for our need. I am writing this review after 8 months of using it and I can confidently say that we have made the right decision. We are thankful to Karim and Venergy for their amazing professionalism and wish them best of luck to support more people with solar energy. Show additional informationGreat customer service and excellent installation process!
Venergy was great to deal with, customer service was fantastic. The installation team were amazing, overall very smooth process, Very Happy Show additional informationGreat price for top tier system
Selected Venergy due to their very competitive pricing. Everything happened on schedule, quick and efficient installation. Very happy with the system. Show additional informationGreat service and value
Great service from sales teamHave not started installation process yet due to COVID restrictions. However the team has been very pro active and top of everything. Show additional information
Great Installation.
Quote from Paul at Venergy arrived within several days of the request for a quote and questions about the Tesla VPP were answered promptly. We went with the dearer option, Sunpower Panels. I had to chase up an installation date (the Install Manager Arthur was on leave). Installers arrived as promised and minor changes to the panel layout and battery location were discussed and agreed. Right through the installation the installers advised what they were doing, worked safely, cleaned up and were extremely polite.At the end of the day just a brief wrap up and explanation of who and what would be done the next day and what we would have to do.Panel installation was delayed due to strong winds but happened quickly the following day. Just waiting now for the Smart meter to be installed. The Tesla and Fronius Apps have been set up with guidance from Venergy. While the system has been tested its too soon to verify long term operation and reliability. Show additional informationFantastic customer service
From point of sale to install was well informed of the process and Venergy responded quickly to any enquiry I made. They were happy to answer any of my questions and assisted throughout. Very clean workmanship and considerate to noise made whilst we were all at home. Show additional informationGood price for good quality
Venergy organized everything, grid connection, change meter, everything. Installation was smoothly and according to plan. Show additional informationExcellent Value Quality System
Venergy's staff have all been professional, knowledgeable and friendly from the salesman to the installers and office staff. They were not pushy and answered all of our questions.After getting many quotes from companies all over Australia Venergy gave us the best quote on the high quality system that we wanted. And they are local. Despite being rained out on the day of installation they were back within a few days to finish the job.
They will be monitoring our system remotely to ensure it is performing correctly.
Highly recommended. Show additional information
Great Installation from a local Adelaide company
The sales rep came back three times as per my request to go through the quote in detail. The sales rep was very helpful. The installation was booked in 9 days which was very quick.(Great response).On the installation day one of the installers was injured from a sport injury on the prior weekend,(no ones fault) therefore the Electrician did as much as he could on his own. I received a phone call from the supervisor for the following Saturday to finish off the final stages of the installation. (Venergy sent out three installers and the installation is first class).
The following business day the customer service team had me logged onto the SolarEdge account and onto the grid all within 16 hours - superb service. Show additional information
Great to Deal with - highly recommended!
Venergy were great to deal with - they (Sam) provided me with quotes and feedback in a timely manner. The answered my questions in a clear and concise manner and were quite prompt with getting back to me.We were happy with the installation overall from a look, and overall quality of work, however the guys had to come back a couple of times to make a few adjustments based on the feedback from the electrical inspection.
We're very happy with our solar investment and highly recommend Venergy :) Show additional information
Absolutely fantastic
From the moment I first spoke to the sales person, I felt looked after. Venergy are obviously keen to get the job however also want to provide the best possible service, value and customer experience.I felt supported every step of the way.
The interaction was mostly by phone and on-line, my questions/responses were always answered promptly. The quoting process was seamless and very well explained.
The installation was extraordinary. I was prepared for delays (due to weather, the condition of my house, unavailability of tradesmen etc) but it all went extremely smoothly. The installers turned up when they said they would, explained everything carefully and clearly including getting me out to review their plans a few times and cleaned up to the point you wouldn't know they had been.
The system has only just gone in and I am waiting for the inspection to be able to use it, however based on past experience this will not be long coming. Show additional information
Happy with installation
Very happy with sales process and installation of PV system.Communication post installation needs improvement. Show additional information
Value for money and professional service
Venergy was prompt in returning calls and were available for discussions before and after signing up. The installation was professionally done. They organised the grid connection, which took a bit of time, but perhaps more to do with the retailer.Good, reliable, prompt and professional service. Show additional information
Superior system with professional installation at affordable price.
Very happy with the whole process. Design of system perfectly used available roof area to deliver maximum returns. The TESLA battery component allows system to keep delivering when sun light disappears.Professionally installed by courteous staff. Every step of process was described and explained in easy to understand handbook provided.
Quoted system represented a large investment which I am more than happy with and believe will pay for itself easily within 3 years. Show additional information
Good experience
Sales process quick and easy.Installation quick and tidy.
Customer service good. Show additional information
Come on Summer.
A job well done in less than a day, despite interruptions of rain.The guys were friendly and helpful.
I just hope the system works. Still waiting for inspection and activation. Show additional information
Venergy knows how to treat their customers with respect and excellent service
From the start of the process, Paul, the salesman, was down to earth, realistic and not trying to push something onto me I didn’t want. Paul gave me the impression he was someone I could trust and rely upon to give factual, correct information about his products and other products in the marketplace.With the install, Ben and his team, were polite, respectful and friendly. They did the job without being intrusive or arrogant and showed a lot of pride in the work they do.
I feel we made the right choice in going with Venergy from an all round point of view. Show additional information
Like clockwork
From the sales quote then smoothe install we are very happy with our choice of supplier...Inspector arrived within 5 days of completion and switch was turned on...
Highly recommend Show additional information
Great product at a value for money price, coupled with prompt and professional installation
I received 3 quotes and all were very different and presentable...warranting consideration of exactly what did I want? After deciding on a quality product at a reasonable price, I opted for Venergy and they reacted promptly with installation done within a few weeks afterwards. They arranged all subsidies within that time and the installers were professional, polite & knowledgable. It looks great and at present I haven't yet been given a tutorial of how to read it all but am confident all will be realised in the short term. Very happy with all processes. The only one knock i would have is that the roof plan of panels to be installed was not followed from what was agreed and it was only after I made queries as they were installing the panels that I was advised they were required to change the plan to put them on an east facing roof as the antenna and tree on the north side would have cast a shadow and impact on the efficiency. I was satisfied with their professional opinion and understood but nevertheless it should have been discussed with me prior to commencement. But overall very happy with the result. Show additional informationGreat pre sales service but they fell down on the install
The sales team at Venergy was amazing. They were both courteous and helpful.This was the main reason that we went with them.
However when it came to install day things did not go to plan. Our panels did not arrive and the rack mounting sat for 4 days without panels while they tried to sort this out. There was a communication breakdown during this time and we had to follow up the install team to sort everything out.
With that said the system Venergy provided was cost effective and efficient. It is a great addition to our home. Show additional information
Simply the best Solar System
After extensive research into all the solar + battery options available in 2020 I walked in off the street to talk to Venergy. Arthur V explained all the options available and then did an analysis of what would be best for my house. It was very impressive. Everything was explained clearly and upfront with plenty of information and no hard sell. This impressed me from the start as I had experienced nothing but hard sell from other companies. The quality of the system on offer from Venergy, the competitive price and the customer support really helped me make the decision to commit.I decided to go ahead with a 6.6kW system plus battery using 20 Sunpower panels, a Fronius inverter and a Tesla battery. My install was delayed because of constant rain but Venergy stayed in contact and as soon as the weather allowed the installation commenced. Brandon and Finn did an outstanding job taking my old panels down and installing the new panels and inverter. Very tidy, careful and clean installation. I have a tile roof and Brandon and Finn took care to replace any cracked tiles. Aaron S installed the Tesla battery and made sure it was sited neatly and worked with my switchboard and smart meter. He did an outstanding and thorough job. Nothing was too much trouble and his high level of professionalism was really appreciated.
Venergy is an outstanding Australian Solar company. Their customer support is prompt and thorough. I am grateful to James Mc for always answering my calls and giving me all the time I needed. All the team members I have had dealings with have been outstanding.
It is obvious to me that Venergy was founded by solar enthusiasts who back their products with total commitment. You would be mad not to choose Venergy. The solar market is full of companies offering cheap deals. But behind those cheap deals are inferior products and little customer service.
It is nearly a week since my install and it is a mid-June Winter day that is cloudy with showers. Despite the clouds and showers, my solar system and battery covered 65% of electricity use in the house. How good is that? I can only imagine how perfect Summer will be! Show additional information
Very happy with everything
They made everything easy and explained the full process, the installation team were very friendly and done an awesome job Show additional informationFantastic service and installer
James was fantastic to deal with, answered any questions or concerns we had. Very pleased with our system and recommend them highly. Show additional informationExcellent
Courteous patient pressure free detailed process. Installation very punctual friendly polite super tidy taking time to explain everything. Currently organising the grid connection Show additional informationGreatest guys I've ever dealt with in the power game I insist people use them FANTASTIC
Greatest guys I've ever used, came out after hours to get things correct always contactable straight up honest adviceABSOLUTEY AWESOME!!!!! Show additional information
Wonderful Service
From first point of contact everything went really smoothly. Everyone involved in the whole process was wonderful. I have done a lot of research and believe I found the best company out there. Highly recommend this company. They also helped to organise the grid connection Thanks guys!!! Show additional informationAwesome installer & Incredible customer service
From start to finish, we couldn't fault Venergy on their processes or quality of work.The Sales process was easy & they were very competitively priced.
Installation was impeccable, the tradies were polite, punctual, and did an amazing job.
Customer service was just as great, they made the process so easy & stress free and everyone we spoke to throughout the process was helpful and efficient. Show additional information