There’s a long-running problem with running SolarQuotes1. When you write about smart ideas or gear that works well, the phones light up. Manufacturers call to say thanks. They invite you to factories. They offer free gear to test and keep. They love the spotlight when it suits them.
A Meltdown In The Echo Chamber
But if you shine that same light on a problem, such as in our recent coverage of Sigenergy’s inverter problems and the subsequent recall, some flip fast.
One day they are cheering you on. The next day it’s the full routine. “Clickbait!”, “You only care about clicks!”, “You don’t get how things work in the real world!” Sometimes a letter arrives from a bush lawyer.
Here’s the thing. If you only talk about the good stuff, you are not running a media channel. You’re running PR. And not very good PR at that. It is a rotten way to treat readers. It is a rotten way to treat installers. And it is a rotten way to treat the wider industry.
Who wants to live in a world where a company gets applause on Monday but when the same company cooks a board, melts a plug, or ships a dud update on Friday, the whole thing gets swept under the rug. Some folks seem fine with that, which still puzzles me.
Perhaps an opposing view that cuts across their Facebook echo chamber throws them off. Or maybe they simply think any pushback slows sales a bit. It might, for a short moment. But the real sales killer, the one that sticks, is losing trust over time.
Sigenergy inverter plugs are suffering meltdowns, as are the company’s cheerleaders across the industry.
Locking Away The Bad News
So this is a note to the people telling us to stop reporting problems. Think about what you are asking for. You are not asking for fairness. You are asking for silence. You want the good news loud and the bad news locked away until the big company gives its blessing and approves all copy.
That’s not a world I want to live in. And it’s sure not a world anyone at SolarQuotes wants to write about.
If we shine a light, it shines everywhere. If that upsets a few folks, so be it. Readers deserve the truth as and when it happens.
Phase Shift is a weekly opinion column by SolarQuotes founder Finn Peacock. Subscribe to SolarQuotes’ free newsletter to get it emailed to your inbox each week along with our other home electrification coverage.
Footnotes
- Note: I don’t run SolarQuotes anymore ↩
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Well said – we want to trust the source – your approach builds that trust.
Fully agree
Fully agree, we want good and bad news. My take on this issue there is a reasonable response to remedy issues raised in due course.
I want to thank Solar quotes for the excellent coverage of all things electric. I actually used one of their recommended installers for my new sigenergy battery and solar system back in April After reading the alert about potential problem with the battery , I rang my installer and was assured that their installers are indeed high quality , nothing to worry about. Di H
Given this issue has only surfaced in inverters of 8kW and above, I would think the numbers are relatively low?
It is far better to get on top of this sooner rather than later.
The 8kW/10kW single phase affected units I believe would be some of the highest volume inverters installed since the federal rebate commenced. So no, it isn’t small numbers
Hi Andrew,
I’m told the east coast is 80% single phase connections so you’re right, something rings hollow about the “small number” and “minor” spin on this issue.
They’ll be mostly over 8kW. The rebate hugely rewards big batteries with Sig because once you have paid for the the installation and the (beleaguered) top box with inverter, each 8kWh or 5kWh battery module is mostly covered by rebate. So people are commonly going up to 24, 32 and 40kWh. At that point, the 10kW inverter choice will be the norm.
It is something I notice while mine is remotely derated to what looks like perhaps 6-8kW until it is fixed – it is taking too long to export what is often ~15kWh in the peak and I am earning less on average as I can’t target high price windows as well. Not happy, Sig.
Is that with AMBER?
I have yet to see any evidence of anyone making better than the cycle cost and grid battery is cycling at 12c/kWh so i guess that idea didn’t work.
for the same reason V2G is toast too.
Yes, with Amber (and in NSW, which is one of the peakier markets). The LCoS on my 32kWh Sig is about 15c/kWh and I can get better than that pretty much every day (av. 22.1c/kWh this month, even with a good bit of that including direct from PV once the battery was full). But the main return is in the occasional price spike (just made $22 in a ten minute market price cap event). My monthly bills are now credits, even after covering connection costs and Amber’s subscription fee.
So, there you go, concrete evidence that the idea works.
I share some reservations about V2G though. It will work for some to some extent in the same way my home battery does, but not likely as the tens of GWh grid saviour some are hoping for.
I hope that keeps up for you
32c?
I’ve only seen these numbers with larger batteries, problem there is the opportunity to use it – single phase simply not fast enough and three phase still export limited to 5kW/ phase for most connections.
Not that I know what you spent, probably more than this but the calc is the same.
$10k out if the mortgage is $17311 it needs to save over a decade.
(Use compound interest super calculator)
Warranted throughput 3MWh / usable kWh / 0.9 efficiency.
Add the cost of the generation on-top.
I fully support paying for your own infrastructure but that is a tough argument to make when the hardware has few runs on the board – you’re the crash test dummy and it’s a decent chunk that you can’t get out of, trade in, or sell second hand.
My system is $35k but pre battery rebate . Best FIT is in the garage get $1 /kWh vs petrol & solar battery paid for itself 2x over In 4 years as a result.
Ignores the savings from free window 9000kWh 11-2pm.
Hi Rod,
The published number from Clean Energy Regulator:
‘Sigenergy has had reports of issues with a small proportion of products. There have been around 100 inverters impacted. Sigenergy is committed to rectifying this issue and is working with the ACCC, state and territory electrical safety regulators and installers to ensure the ongoing safety of the affected product.’
https://cer.gov.au/news-and-media/news/2025/november/recall-issued-sigenergy-single-phase-81012-kw-energy-controllers
Thanks for the details Peter T
In the scheme of things a relatively low number.
Hi Rod,
No worries. That’s the problem. 100 units out of how many installed? 100 out of 500 installs? 1000? We have no idea. We just have to take Sig’s words for it.
One podcast I heard said it was one AC plug that failed out of his 76 single-phase installs by a reputable, top-quality installer in Queensland. That’s around 1.3%.
Impacted, meaning suffered a failure/burned terminals.
The actual number of affected inverters will be MUCH higher… they’re not going to wait until people report failures and potentially let them burn in the meantime.
Finn,
Solar quotes made its name being honest and independent – and I haven’t seen any evidence that that’s changed since the organisation changed hands.
Keep up the good work.
Cheers,
Allan H
have to agree, the good and the bad are both important.
Hoorah Finn 🙂
We have both ridden this Solar Coaster for over 15 years , seen the high’s and lows and dealt with many similar issues such as Sigs current recall. Eventually and as expected Sigenergy will rectify the current issue ,
The consistent in our industry has been your warped sense of humour and focus on neutrality when recommending product and services.
Keep up the good work
I agree and thank you for the solar news coverage and your thoughts. You are doing amazing work. As a mechanical engineer, I learnt heaps from you, both from your product feedback and critiques.
This must be the 4th thing I see about the issue on here which is far too much. Rather than reading about all the self congratulation and tough talk can you spend the time and work out whether the installs were not done correctly and/or what the scope of the problem is. Finally surely there are other topics out there to cover. This is sucking up far too much oxygen no pun intended.
Hi Alex,
This issue could be solved overnight if those with the data were willing to share it. Sunlight is the best disinfectant but we seem to be dealing with people who think they’re vampires?
Anthony,
Like Alex, I initially thought the 4-blog campaign superficial – lacking in factual detail, specifically how many installed, how many with plug cooking, how many adequately crimped?
But now that you remind us that the vendor is the one who can best collect and collate the data, the merit of badgering them until they recognise the marketing benefits of transparency is clearer, Using industry contacts to try to do that job for them would clarify our perception, but not educate the new player to play openly.
We have various industry regulators who seem largely blind to all sorts of substandard performance. So your elbow-in-the-ribs efforts are, on reflection, a very Aussie way to help maintain a market which best serves the consumer. (Who is paying all the bills in the long run, let’s not forget.)
Sigenergy seems to be spending a lot of money and effort rectifying the issue. Reminding them that in a free market, releasing the data is the very best PR, might do the trick?
That’s the problem. Most of the information was gathered from other sources (ACCC, CER, installer groups, Solarquotes, etc.) rather than directly from Sig (or associated Sig FB groups) in the early days. There was no message from Sig. Will SolarQuotes release its first article on the AC plug? If Sig had come out and been up front about this, we would not have gone through this roller coaster and speculations. Now, we have to depend on SolarQuotes to get the correct information.
Why does this matter to me? I recommended Sig to friends and neighbours. They have no idea all these things are happening. I got asked a few questions, and I’m on a roller coaster ride trying to find the correct info for them.
Good for you. Keep up the good work we need to know the truth, then we can do something about it
Finn, during the times of “alternative facts” both you and me have a somewhat, old fashioned, perspective.
Secondly, if you are not telling it how it is, your printed word is not worth reading.
Stay the course.
Rusted on Fan boys have been a thing for ever and they are always upset to see their ivory towers called into question.
Solar quotes did a great job breaking this story and reporting on it.
What the fan boys dont seem to understand is that the story was the coverup / censorship / denial people with issues were faced with, until it could be denied no more. The fact there was a product failure would have almost been a non-event if the company got in front of the story quickly and proactively and communicated quickly with the public and their past customers.
Thank you Finn that’s possibly the best Blog you’ve written in months.
Yes I’ve been following the Sig spin debacle, both on here and Whirlpool. I was poised to sign a $ 50k solar/battery contract a few weeks back. Based around the all-singing all-dancing Sig ecosystem. Obviously I’ve held off for now.
The Sig shills on WP are not helping Sig’s PR.
Keep up the honest reviews.
Good on you, Finn.
Ya gotta take the crunchy with the smooth!
Finn,
I am a big fan of SolarQuotes and this article does not disappoint.
Being a beacon of knowledge of the industry means that it is true that the investigative light is shining everywhere even in the “darkest corners”, however sometimes you run the risk of being also the judge and executioner.
For example the Zappi car charger is not on your recommended list because you had one which broke within the warranty, however I have one since 2020 and it didn’t miss a beat!
Also, sometimes your articles slide towards complex social and political issues, such as housing for renters, which is beyond the scope of SolarQuotes.
Trust arrives on foot, and leaves on horseback is an appropriate saying for this issue.
Please do an article about Tesla and their dodgy practices:
1. The number of Powerwall 2 models they made around 2019 that have suffered from high capacity degradation, and they refuse to replace them under the ACL for a product required to be of “acceptable quality”.
2. The recent vague recall they issued for Powerwall 2 models on the ACCC website- with no model number or serial number listed. How do they get away with just listing sales dates? Reportedly a 2024 installed Powerwall 2 was remotely bricked by them and replaced.
3. Their practice of not listing the current degraded capacity of the Powerwall in the app. Only third party apps can obtain that data from the Gateway, and Tesla are locking people out from the Gateway and refusing to reset the password.
4. Recent changes in the firmware for Powerwall 2 models that is limiting the charging on high solar generation days. Stopping charging at around 80% capacity and feeding solar to the grid. Then fully charging later in the day.
We spoke to Anthony on this week’s episode of Just Another Solar Podcast.
Can watch on YouTube and will be on Spotify and apple soon.
https://youtu.be/5RkWgI0zm8Q?si=-yITJAWyPhcuIhS0
To note, no incident actually caused any serious dangers, as in put any customer in danger, all issues were contained to the Sigenergy systems themselves. Issues were found, and investigated, firmware was rolled out quick smart to add a very safe way for systems to continue to run, within more stringent safety parameters until they replaced (instead of being shut off completely) this was agreed with by the relevant Govt department and highest industry body, working with Sigenergy for a rapid resolution.
All retailers and installers and then customers got when they opened their app a clearly communicated memo of the issue of Single phase 8, 10 and 12kW units.
The Sigenergy SigenStor voluntary recall ( November 19, 2025, via ACCC) affected single-phase 8/10/12 kW Energy Controllers (EC inverters) due to overheating at AC plugs.
1 near-fire, 1 minor fire (inside sig unit extinguished internally, and several melted terminals in <1% of ~10,000. Sigenergy swiftly addressed (Q1 2026 swaps)
finn, you are a bit of a drama queen. everyone who has an inverter with the relevant ac plug has been sent a very comprhensive message from sigenergy explaining what is happening and that it will be fixed. what else do you want?
Yuo must of missed the bit where the issue had been identified in approximately 100 affected units at the time the recall was finally issued…
Neil – Sigenergy’s technical handling of the issue is largely fine, as we’ve said repeatedly. It is the effort to suppress information rather than inform their customers on a problem they have been aware of for months. For instance, that memo you mentioned notifying customers that their inverters had been throttled was only issued after we published our story.
Until that approach to transparency changes, details like your numbers on the scale of the problem (which Sigenergy has never supplied to us or released publicly) ought to be treated with a grain of salt.
Max,
both the ACC and the clean energy regulator have stated there were approximately 100 affected units at the time the recall was issued.
https://cer.gov.au/news-and-media/news/2025/november/recall-issued-sigenergy-single-phase-81012-kw-energy-controllers
My message was in reply to Neil, was not contesting your numbers Andrew
yep i realised that Max, i was just supplying my source!!
I fully agree with the statement. However, the reality is that many Chinese manufacturers tend to filter out bad news rather than confront it directly. This practice reflects a cultural and business environment where transparency is not always prioritized. Unlike in Western societies, where democratic values, equality, and openness are deeply ingrained in the social atmosphere, Chinese companies often operate in a system that is less accustomed to such norms. As a result, the handling of information can feel opaque, and the willingness to embrace transparency remains limited.
Ah, I think you might have a far too rosy view of western companies, and an AI assisted one at that.
You obviously dont have a Sig system. The firmware to curtail the inverter was pushed out about 2 weeks before (on the 5/11) any notification came up on my app on the 25/11. Until all the fuss was made on Facebook and without any formal communication, we had no idea why our inverter was not working as expected. They should have notified customers the moment the firmware was pushed out as it has (albeit minor 1st world way) negatively impacted our fully paid for product as we are exporting less to the grid, and if all air cons are running now paying more to import from the grid.
Imagine if you had an electric car that was speed limited because some had issues, but you didnt know about the limit until you got on the highway and couldnt go fast enough. With no notification of the issue or any timeline to when you can drive safely again.
We have no timelines on when our inverter will be replaced and back to fully operational.
Communication is key and they failed.
Solarquotes style:
I want and look forward to balanced “non hysterical” reviews of equipment and its performance. We know technology is not perfect and surprise, surprise it sometimes fails.
I am interested in so it’s broken .. “How can it be fixed” .. 👌
I really get sick of “Omg . the hinges broke off .. this is disastrous” type reviews!!
Finn .. keep up the great work
You were right to raise the issue in public awareness. Every company has their fanboys, and hopefully most people wont have problems with even the cheap and hopeful end of this market because the certification process weeds out the dangerous dross. However, what seperates the companies you want to deal with vs the ones you want to run from is finding the ones who have done their design work properly and also what happens when something goes wrong. No device is perfect, and it WILL have a non zero failure rate in the wild. Good products should have low failure rates because they have been designed by people who are working to high standards, when failures occur they happen in a contained and low impact way, the manufacturer should be there to help you resolve it and if something systematic is discovered they should deal with them openly, including via the legally required recall process if necessary. Legally and ethically, that is not optional and your are right to call it
Well said they can’t take it, there couldn’t possibly be a negative.
Could there?
Look the Chinese are very sensitive can’t loose face under any circumstance.
But Will you could step in here, call Finn and go on the record say something it’s not the end of the world. It’s a good product you have to expect some minor failures.
If you are all happy taking the western dollar play it our way here.
This is surprising. I casually followed the episode and walked away with the view that sigenergy had successfully managed the situation: there is a problem, we notify customers, issue a recall and roll out the solution that we confirmed by our testing. Sounds quite positive. This article makes me feel differently about sigenergy.
Finn, great for you to call out these faults. I thought there was far too much glory being out behind the Sig. Far too many installers crowing about it. Fine it might be modular and all but you can’t put a price on longevity in the business and a tried and true product.
I wonder what others may think or those installers might do when the fire goes up and the house burns down?
Me? I bought a Sonnen about five years ago and I’m about to install a Tesla in another house.
You would think or expect an installer to maybe purchase and install and test a new product like a Sig before they sell the idea onto consumers.
I assume that the posters who are vilifying the Chinese, do not have or use any electrical appliances, do not have PV systems, do not have anything electrical in their houses, do not drive cars, or use any transportation other than walking in bare feet or riding a horse and cart, and, do not wear any clothing that is made in China.
The article above, and, the associated articles, relate to Sigenergy alone, and, do not relate to Sungrow or Goodwe, and, do not relate to Volvo, or MG motor vehicles, and do not relate to Fisher and Paykel or Samsung or other Chinese manufactured products.
The gratuitous racism is inappropriate, and should be stopped.
Whether people like it or not, most of what can be purchased in Australia, is Made in China – people with such hatred of China, do have the option of not having any electrical appliances or any electronic goods, and buying and wearing only clothing that is not made in China, if they can find any.
But, racism does not belong in this forum.
Bret,
Interesting comment given the views expressed here, just six months ago.
https://www.solarquotes.com.au/blog/solar-batteries-inverters-security-mb3186/#comment-1725082
Why the turnaround?
Read it again, and tell me where is the turnaround.
Same point – if people have such aversion to anything made in China, they should shut down and cease using, everything that they have and/or use, that is Made In China.
So turnaround – simply reiteration.
Transparency would have seen that article start:
‘I do not own or run Solar Quotes. I contribute my personal opinion as the former owner.’
Not hidden as a Footnote.
Good for the goose. Good for the gander.
I would think Finn’s inclusion of a footnote on a detail not particularly relevant to the article is a sign of his transparency, not the opposite. He knows what it is like to run Solarquotes, is reflecting on a regular problem faced in doing so, and is still involved in decisions around things like the Sigenergy issue in any case.
I doubt he’ll begin starting every article repeating himself about a sale he’s been totally transparent about.
Tesla PW2’s burning down causing property damage. Remotely discharge customers units sometimes taking a couple weeks to notify affected customers with a ticking time bomb strapped to the of their house. Tesla get a PR free pass from SQ. Sigenergy have less than 1% of installed products have an AC plug degrade and rarely catch fire (never spreading the battery or causing property damage), take a similar ammount of time to notify customers, get roped over the coals for it by SQ. What’s the difference here? Difference is the founder of SQ has powerwalls on his house and a Tesla on his driveway. I think both companies could have handled things better but the bias reporting from SQ is clear.
Hi Tom,
As I understand it, Tesla identified a problem with a batch of 3rd party cells and immediately took action, the same way Senec did in Germany.
Sig found an incredibly basic design flaw & since early June have been covering it up.
They threw installers under the bus.
They’ve actively censored social media.
They’ve tried applying pressure on us.
Even when they finally announced the recall on their own end user Facebook page, the minimisation & spin was so heavy, the target audience, people subject to recall were admitting they were confused.
Others linked the comment thread to our article for the clarity Sig were assiduously avoiding.
Tesla produced a number of Powerwall 2’s in 2019 that suffer fast degradation of capacity. Tesla refuse to replace them under ACL for unacceptable quality – mine has lost ~25% capacity at 5YO. Tesla won’t replace them until 30% reduced capacity. People are fighting (or have fought) them over this- their tactic is to cut communications and ignore customers.
Since Nov they have limited the charging on many Powerwall 2’s via firmware, reducing how quick they charge. 16% of Powerwall 2 owners using Net Zero are on this firmware. The charging is done in stages on high solar generation days- stalling at 80% for hours and then stepping up to 90% in the afternoon, followed by charging to around 100%. “Around 100%” as they are also oscillating the maximum charge limit from ~97% to 100%.
These aren’t part of the recall- they appear to be units with highly degraded capacity. Tesla are doing everything they can to nurse them over the 10year / 70% capacity to avoid replacing them under warranty.
thats probably how all batteries should behave re SOC management for best life having them hit 100% and sit there all day isnt good for ANY chemistry
I have mine (not a powerwall) set to only charge 11-2pm during the free period.
i have a 15% floor and 90% limit set this time of year as I simply can’t use more than 10 kWh a day anyway.
I actively discourage people from using energy trading platforms like amber and i do encourage people to use their batteries themselves during peak times.’
PW2 has a 37.8MWH throughput warranty should you force charge it or 10 years whatever comes first.
to achieve this in 10 years simply enough you would need to be cycling it 10.2kWh a day , obviously more than that when new and less than that as it ages.
Anthony,
I noticed Nigel challenging you in a recent podcast about how Sigs hands were (for the most part) tied in regards to publishing communications while under negotiations with multiple regulators and authorities while the plug problem was unfolding. Your reporting seemed a little emotionaly driven especially when Sig didn’t communicate with you.
Tesla didn’t receive the same treatment from SQ reporting even though Tesla’s problem was far more dangerous. It’s not a good look when the SQ founder is deep into Tesla products and has now removed Sig but not Tesla from product recommendations.
I expected better impartiality from SQ.
Hi Tom,
Do me a favour and go search the Sigenergy website for “recall” and see what you find.
Last I tried there was a page accessed from the ACCC site, but it has no internal linkage to any Sig blog, news, download or support tab.
As mentioned…
Sig found an incredibly basic design flaw & since early June have been covering it up.
They threw installers under the bus.
They’ve actively censored social media.
They’ve tried applying pressure on us.
Even when they finally announced the recall on their own end user Facebook page, the minimisation & spin was so heavy, the target audience, people subject to recall were admitting they were confused.
Others linked the comment thread to our article for the clarity Sig were assiduously avoiding.
CAN READ YOU GUYS LIKE A BOOK. Point is :- You’ve deliberately made a huge mountain out of a molehill. Yes, I had one of them installed 3 months ago. It’s fine – EXTREMELY HAPPY.
No one is saying you shouldn’t have aired it. Don’t lie!
BUT- You’ve used every reporter’s trick in the book to over-blow every aspect of this small problem…. “SIGNIFICANT ISSUES” Really – plural? There is only ONE!! Significant? How many actual “fires”?
It’s very clear now you are not so-called “Sinergy’s cheerleader’ – because you are whinging SUNGROW’s!
Ian Macdonnell – yes I’m on your books – I used your quotes system (great!), I am just a retired homeowner….. 2nd system
Now – be honest – were ANY of the FEW badly wired plugs done by installers on your books? No? why is that? Because if the installer is properly qualified, this problem won’t happen!
Ian.
Strangely, all these dodgy installers don’t seem to be suffering the same problems installing Sungrow, or any other brand for that matter. As for the significant issues being a plural – the official line is 100 units so far.
Yes, 100 is the official line so far, any speculation, guessing or otherwise from
SQ should be taken with a grain of salt unless legitimate references are provided.
SunWhiz provides more accurate stats which would show that there are well over 20,000 Sigenergy systems installed. Even at 100 of 10,000 that is 1%.
So far this reads more like a tabloid approach of “journalism” given that these posts were sown together, driven by feelings, bias & without official references provided from credible sources from the actual people or government bodies, Sigenergy, CEC or CER themselves.
Sigenergy notified retailers & installers to notify their clients, how many of them bothered to inform their clients? Feels more like they didn’t & waited on Sigenergy to contact, notify clients instead.
Perhaps if one bothered to reach out to Sigenergy, CEC, SAA and CER for comment on reasoning and approach before pumping out this … SQ will be SQ but like I said in my first comment, sensationalism and bias.
We held our initial story for a full week to give Sigenergy right of reply, which was included and their first public acknowledgement of the issue. We also spoke to industry bodies, regulators, installers and Sigenergy customers.
Further demonstration of the value of good will and integrity. Hard won and easily lost.
Well done Finn with the independent culture you’ve inspired at Solar Quotes. I l look forward to the culture outlasting you.
I hope Origin rewarded you handsomley for the “Goodwill” and they recognize and continue to foster this goodwill.
Thank you for staying true to objectivity and fairness.
I have been impacted by the Sig issue. Initially my system failed late in the afternoon. It appeared to come right but failed again the next day. I called my installer and they came out and inspected it and advised they would get back to me. A week or so later they advised that Sig had committed to replacing the inverter. Another week or so later my installer replaced the inverter (a new/modified model) and all is good again. So overall a reasonable story.
However until I read the Solar Quotes article (a few days after Sig committed to replacing the inverter) I knew nothing about the known problem. The email from Sig arrived a couple of days later. I totally agree it was very disappointing to not have been advised of the issue by Sig as soon as they knew about it. It did seem very unsatisfactory to be informed by reading the Solar Quotes article rather than being advised by Sig. Not good by Sig. Fingers crossed that the replacement inverter does resolve the issue long term.
Thanks for the update Finn. Sunlight is the best disinfectant and I value SolarQuotes role in this space.
From my personal experience I note the following as a new Sigenergy battery customer (installed 3-Nov-25):
1. Problem is identified
2. Problem is communicated to me as a customer (via both the app and email)
3. Workaround is applied (firmware fix)
4. Permanent fix is identified – replace inverter (priority order, I’m low on this list) with an extended 2 year warranty as a “mea culpa”
Companies make mistakes / have issues. I’m more concerned with how they respond and address the problem.
My battery still works – retrieves solar, feeds my house consumption and exports the excess to the grid. Exactly what I want and does what it says on the tin.
Whilst the temporary fix might limit full utiisation of my battery, it still works and does the job. Safety is paramount – all else is subordinate.
At this stage I remain a satisfied customer.
A well informed consumer is always looking for both the good and bad news
Everything in life and business has has both pros and cons.