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Gem Energy Australia Reviews

Based on 21 reviews

  • 5 star 4
  • 4 star 14
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.24
  • System Quality
    4.37
  • Customer Service
    4.16
  • Installation
    4.40

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About Gem Energy Australia, Solar Installers

GEM Energy Australia is an award winning renewable energy consultancy. Specializing in photovoltaic engineering, electrical engineering, energy efficiency, financial feasibility analysis and multiple systems integration. Our objective is to provide comprehensive best practice solutions for our customers. By effectively supporting and communicating with all stakeholders together with thorough planning and design we consistently lead the market in delivering premium and innovative turn-key projects.

Areas of Expertise:
• Smart energy management systems for remote monitoring stations, pump controls, lighting plants, CCTV stations etc.
• Off-grid/remote hybrid energy systems.
• Solar PV – Residential, SME, C&I and Utility
• Battery storage systems – Residential, SME, C&I and Utility
• Commercial LED lighting solutions.
• Power Factor Correction.
• Energy monitoring and consultancy.
• Tri-generation and Co-Generation Energy Systems.
• UPS Systems.

GEM Energy Australia is recognised as one of Australia’s leading renewable energy providers and are a CEC approved solar retailer, are multiple CEC award winners and ISO 9001 certified.

GEM is uncompromising when it comes to quality equipment and installations, innovative and customized design together with first class project management. Our key strategic finance partnerships with CBA and NAB, provide a secure and industry leading project finance for our clients.

Gem Energy Australia Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I have ordered the system and waiting for installation Show additional information
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Gem installed our PV system about twelve months ago using top line SunPower panels and a Fronius inverter. All working perfectly and often above panel rating. Adam and the GEM team were very helpful. I cross checked the info we got from GEM with the solarquotes website and it all stacked up...no salesman BS at all. Very happy with GEM, highly recommend. Show additional information
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After 6 months they still haven't submitted paperwork to our energy provider. We get promises of call back that never eventuate. Hopeless Show additional information
I chose to go with a suppler that is a member of the green energy council Show additional information
Amazing service
Stuart from Gem rang me back promptly and visited us to explain the entire system in detail without sugar coating it or exaggerating just gave us the facts, price came in the best and the installation was perfectly organised with there friendly office staff advising us along the way.
Would recommend them over other installers we looked at in Darwin.
Others when googled had a list of complaints had gone out of business and even the larger ones when searched were in and out of court with insolvency we had almost gone with another supplier before calling Gem only to see they were in court with ASIC.
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We were very impressed with the engineer who was our first point of contact. It is important to note that you deal with a number of people in the process. Make sure you know what you want and don't be afraid to keep checking and asking. There can be differences between what the engineer suggests and writes down and the electrical installer thinks. Take time to get the facts and even if it delays the job, it is worth getting it right. We were happy with our experience but could not have done it without the info given by Solar Quotes. Show additional information
We chose GEM as their interaction with us has been very professional and prompt. We are still waiting for the install to happen which should be soon. An electrician came from Ballina to checkout our roof and power box. All is OK.
While he was here he offered to remove Origin Energy's off-peak actuator and meter - his quote being considerable less than Origin, was accepted.
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It was very helpful to have this service. Thank you. Show additional information
Gem Energy Sales person Adam is very professional and good person too. He understands the customer need and accordingly provide options to choose. I am very happy from solar quotes to final installation processes. As a customer service officer at Darwin is too good to handle all the paper works and informed me all the future event. A great thanks to Dean and his team who has installed solar very efficiently. Finally great thanks to Gem Energy team and management whom I might not have met but their mind and services are equally credited for such excellent job. Show additional information
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Thank you for the excellent information, guidelines and advice that I received from both your website and of course Jonathan. Although my husband and I have a fairly extensive knowledge about our previous solar off-grid system purchased in 2000, in order to obtain the most current information I endured at least a further three days of extensive research of other independent material and perused many internet solar forums. I also held discussions and received feedback from other solar owners in my area and then requested five solar quotes. We finally decided to purchase a 3 phase on-grid system using Australian made Tindo Panels (25 year warranty) and a Fronius Inverter (10 year warranty). As we reside 150kms from the city, GEM Energy Australia's quote was not only the lowest but also includes supply and installation of tilt frames on our flat roof. There are no other hidden fees or charges. We are happy to recommend GEM Energy Australia to everyone. Kind regards, Karyn - Dundee Beach NT Show additional information
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Great customer service and quick installation. Show additional information
Explained everything nicely, offered generously to visit warehouse to inspect product. competitive quote with quality product. Happy to have aussie made panel and pleased to have service from Adam. Show additional information
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