Hawking Electrical Energy Solutions Pty Ltd Reviews

Based on 130 reviews

  • 5 star 27
  • 4 star 91
  • 3 star 11
  • 2 star 1
  • 1 star 0

Average Customer Review

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  • System Quality
  • Customer Service
  • Installation

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About Hawking Electrical Energy Solutions Pty Ltd, Solar Installers

Hawking Electrical Energy Solutions Pty Ltd
Platinum Partner

Hawking Electrical have been trading as an Electrical Contractor here on the Gold Coast since 1990 and have been involved in the solar industry for the last 3 years. During this time we have developed a solar division in our business where the operations manager has been designing, installing and managing solar projects for the last 8 years.

Our company employs in excess of 60 staff members and we have approx. 38 electrical vehicles on the road. We sub-contract to some of the most active Home and Commercial Project Builders in South East Queensland.

We are Master Electricians.

We offer prompt and courteous staff, professional installations and realistic advice, competitive prices and obligation free quotes.

We pride ourselves on providing customers with the right information and solution for them. We do not just sell one size fits all systems. We tailor our solutions to each household and base our calculations on their consumption patterns.

Our inverters and solar panels are sourced from long standing reliable suppliers, we do not direct import. Combine that with our quality staff, 25 year trading history, ongoing electrical contracting work, solar experience, means we can truly offer you service and peace of mind over your warranty period.

We look forward to helping as many people as possible realise the benefits of going solar!

Hawking Electrical Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Happy with service so far Show additional information
At moment still having issue with smart meter, Hawkins have advised they will sort problem. Think after sales service is important. Show additional information
I talked to various providers (MC Electrical, CSA, Hawking Electrical) and I also read a fair bit online (from Solar Quotes and other blogs and info providers). I have to say that all providers were really good and I could have gone with any one and I am sure I would have been happy and their system would have been totally fine. At Hawking Electrical I talked to Keith Butler and I think I was just lucky because Keith was incredibly helpful, honest and happy to engage with my many questions in a very patient manner.

I asked a lot of detailed questions about pretty much anything (I was perhaps a bit picky as my sense was that making decisions about the various available solar systems/products was pretty complex, I was keen to be able to evaluate these at least a bit, and this was a large investment). Keith never got tired of taking the time to respond in detail and in a calm manner to any of my questions and when he did not know the answer to a particular question he would confirm and got back to me (rather than trying to make things up), which I really appreciated.

He was also open to talk about any pros and cons of any systems in a balanced manner (which I thought is something unique in the market where I had the impression that sales people more generally often try to talk down other providers). Once we came to an agreement, he was very organised, explained the entire process in a clear way and took care of anything at their end. I paid for permission to have panel-level access on my app and when this got lost somewhere in the process, he jumped immediately to sort this out. Overall, Keith was very outstandingly helpful and patient and I feel I was a bit lucky to have worked with Keith (if you go with Hawking, I can recommend asking whether Keith has capacity).
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Communication has been poor since the deposit has been paid which is a little concerning so we will see how it goes... Show additional information
Will be installed next week. Show additional information
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Very strong customer focus. Knowledgeable and factual without being pushy. Show additional information
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Hawking were efficient & took time to explain everything about how solar worked, what to expect from the system & did everything exactly when they said they would.
The actual install took only a few hours & the team were a pleasure to have around.
I can't speak too highly of how good they were from start to finish.
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I'm a tech nerd and wanted information on the system performance so went with Enphase micro-inverters for a few reasons:
1. I wanted data on how the system was operating
2. We only had a small roof space facing north, so I wanted split between E, N and W (Micro-inverters can handle multiple orientation)
3. There was likely to be a minor shadow problem from a neighboring tree and I wanted to avoid total system degrade because one panel was shaded.

The install was well done - especially as they used brackets that did not require holes to be drilled into the roof tiles.

The only negative, was that I was told connection would be a lot faster, but there was a delay of a couple of weeks in getting Essential Energy to install the new meter. I had been led to believe it would be operating when the crew finished the install, but that was more about managing my expectations.

Also - the Enphase system allows you to monitor individual panels (for an additional fee). I was initially fobbed off when I tried to get the additional monitoring, but there was a new person who started in the office and he fixed it Immediately - so all good now.
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Hawking Energy Solutions have installed the enphase micro-inverter system which I understand is the most advanced system on the market. This system comprises 12 x REC 350w 2 perc panels plus 12 new iQ7 enphase micro inverters which means that it is all A/C on the roof. The power that is produced is more than adequate for my 3 bed duplex but the system can be expanded one panel at a time and it is simple to add a battery system if needed. My system is also expected to produce 9% more energy due to the inverter function being on the roof and a full usage monitoring system was included in the price. The two installers were extremely efficient on the day and the after-service from Hawking has been excellent. If you are new to the workings of solar technology I would still advise any potential buyer to get onto Finn Peacock's Solar Quotes website so that you can fully understand how the technology works and what is best for you. Show additional information
Delay after delay and another week goes by and still no word on when our install is going to happen , we were notified the day before the original install that their was a delay no panels apparently , another 2 weeks go buy no word so I contacted the sales rep , last Friday we received a phone call to say they are running behind as we have had some wet weather here. This week we have had four days of fine weather , and still no phone call . As stated before our first appointment was cancelled 1 day prior to the installed date , you would think we should of been slotted in ASAP not now 3 weeks later and no phone call this week . My wife looked on their web site and yes another customer has also had the same issue . Wish we had done this first off . Show additional information
They are still performing the installation and after many attempts to get them to site I am strongly considering abandoning the contract.
They definitely are giving your industry a BAD name
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These guys really get what good customer service and value for money is all about! They give the best products at the best price the first time..... not like others who over inflate then keep reducing to get your business...Thanks Robert for your low pressure sale and honesty!

The guys who came to do the install did a great job.� Very happy with the work they did it was neat tidy and of a high standard.� They were also well presented, courteous, knowledgeable and efficient....everyone we dealt with was a real credit to your business!!� Very happy that we chose Hawking Solar to do our solar installation for us... we have already highly recommended them to friends who are looking into solar and great to support a local family owned business!!!
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Salesperson was well versed in knowledge of his product and could demonstrate the pros and cons of the various combinations of panels and inverters. would definitely recommend them and would happily use them again. Show additional information
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The advice provided on your sites is invaluable, it made understanding the whole solar nightmare easy to navigate from A to B. Show additional information
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Salesman was all over me like a rash with many texts and phone calls to hussle up business, as soon as I signed I never heard from him again and things he told me didn't happen. Also quoted then after I agreed went back on the price and put it up again and apologising for his mistake. The other people I spoke to and dealt with from Hawkings were excellent though... Show additional information
I chose Hawking electrical for the following reasons; a locally based established company, retailing high quality components whose operations had an Australian office, no pressure informed salesperson and face to face meeting, monitoring of the system after install, all personnel fronted as arranged. Show additional information
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I am happy with Hawking so far from the initial duscussions, the followups and the installation was very professionally done. Everyrhing was explained in detail and the installers were open to accommodate my requests even at the last moment. Only negative was that they missed to include the smart meter I ordered, but promised to fix it asap.

I am happy with my purchase so far.
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Today we had a Solar system fitted by Hawking Electrical Energy. From quotation to install everyone we dealt with was so pleasant and professional. This company really pays attention to the customer. Thoroughly recommended. Show additional information
Everyone did everything really well. Chase was patient and extremely knowledgeable and the simulation tools he bought and showed us were great to see. I learnt a great deal in our meeting.

I was kept up to date throughout the entire project and the installers were friendly and professional. My Wife and I couldn't be happier.
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Awesome installing team Show additional information
Very professional & informative presentation with all quotes but outstanding visual & detailed quotes on systems by Hawking Solar. Flexible and open with inquiries made and an entire incident free process from initial consultation to installation. Very impressed from all quotes obtained through Solarquotes. I highly recommend Hawking Solar & extremely satisfied with our chosen system at a reasonable price.
Craig R
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Installers were very professional and helpful. Explained everything on how system works and checking as I am unable to make use of the Wifi Show additional information
Would we recommend Hawking Electrical and Solar?
Yes without a doubt. In fact we have already recommended Hawking to our friends and neighbours.

Customer Service

We came across Hawking when researching domestic solar systems as they were a recommended supplier and installer via Solarquotes (https://www.solarquotes.com.au). We approached Hawking and several other companies for quotes however from our initial chat with James (designer and head of customer service), Hawking's willingness to provide assistance, transparency, price, and most importantly communication was unparalleled.

James not only took the time to speak with us over the phone on several occasions regarding our options, pros and cons of each, costs, and expected cost recovery period but also followed up with a face to face meeting at a time that was convenient for us. Nothing was a hassle for James even when we requested multiple proposals so that we could compare and assess which solution best suited our needs and budget.

Once we chose the best solution for us and signed the contract, the team at Hawking immediately got the ball rolling internally and with third parties (i.e. Energex), including booking our installation date at the time we paid the deposit. We were kept informed of what was expected to occur and when which meant we were not left wondering what, if anything was happening.

The day prior to installation the team reconfirmed the booking, provided an estimated time of arrival and were there as expected. The installation team (Jack, Michael and Julianno) that arrived on the day were extremely approachable, professional, courteous with nothing being a problem. The install was very neat and everything was left as clean and tidy as it was when they arrived.

Based on our experience to date, we have no hesitation in recommending Hawking Electrical and Solar.
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Got several quotes and Hawking's proposal was the most tailored to my needs and was well priced for the quality of the panels and inverter. The installation was carried out quickly and to a high standard. The office support for the paperwork which had to be submitted to Energex was done promptly and I was connected to the grid quickly.

I payed extra for a a power meter to track consumption and there was an issue in that my shed where the inverter was installed had its own electrical board, meaning consumption was only monitored for the shed and not the entire house. I only had to ask and Hawking stepped up right away, contacting the the power meters manufacturer and sourcing a trick communications module that enabled the power meter to be installed at the main board and wirelessly transmit data to the inverter. Their operations manager who is an electrical engineer came out to install part of the communication hardware and fine tune the installation. I paid cost price for the communication module with no additional charges for the electricians and engineers visits. How a company responds to a problem is a true test of their commitment to customer service and Hawking excelled.

I am very happy with my choice of Hawking Electrical and Solar. All the staff were experienced and efficient and I highly recommend them.
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Very happy with my REC Twin Peak Series II 6.4kw panels combined with Fronius Primo 5.0 inverter, should have done it sooner. Neat and tidy installation with good quality materials used down to stainless steel zip ties. Very pleased with a high quality system, professional install at a very competitive price. Show additional information
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Installation is in 2 weeks, sales team were good and helpful as I went back and asked questions and got them to do 3 quotes before I settled. Show additional information
Enphase wanted $300 to have access to full monitoring. Show additional information
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Had a very bad stressful experience with Hawking Electrical. A long drawn out saga, the EWR was not put in until I called 3 weeks after they said it had been put in only to find out it was sitting in a saved folder. To compensate, an offer was made by them to pay some of my first electricity bill, which became a drama in itself. The rigmarole I had to go through and the way I was treated was not conducive to good customer service. Thankfully Cathy Hawking herself stepped in to remedy the matter. I did not ask for compensation, it was offered, but they didn't make it easy. Show additional information
Very helpful. these guys have their own electricians and did a great job. The blokes who did the install were professional and polite.

Very happy
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From quote thru instalation to handover the Hawking people have been terrific. Show additional information
We were happy with the whole process.
Our roof was complex as it has exposed beams, the installers did a terrific job mounting the panels.
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The sales person from Hawking Solar, Keith, spent time explaining the process and answering all our questions in a very professional and friendly manner. The installation was fuss free and after sales service exemplary. I would certainly recommend Hawking Solar to anyone in the market for solar for their home. Show additional information
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