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Infinite Energy Reviews

Based on 533 reviews

  • 5 star 56
  • 4 star 401
  • 3 star 72
  • 2 star 2
  • 1 star 1

Average Customer Review

  • Value
    4.06
  • System Quality
    4.32
  • Customer Service
    4.26
  • Installation
    4.40

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About Infinite Energy, Solar Installers

Infinite Energy is one of the leading providers of solar energy systems in Australia for both residential and commercial applications. WA owned and operated with a head office and solar panel test facility located in South Perth, Infinite Energy has installed solar on over 8,000 homes, businesses and government facilities since being founded in 2009.

Dedicated to only stocking the highest quality products on the market, Infinite Energy stocks panels from SunPower, WINAICO and Canadian Solar, and inverters from Fronius, SolarEdge and SMA. Infinite Energy is also an approved Tesla Powerwall reseller, and in 2016 installed the first ever Powerwall in WA. Infinite Energy also stock solar batteries from Fronius and LG.

Infinite Energy is committed to delivering cheaper and cleaner energy to Australian homes and businesses through its five major divisions:
- Solar
- Battery Storage
- Electricity
- Embedded Networks
- Electric Vehicle Chargers

Notable projects include:
- WA Parliament House (17kW)
- Curtin University (50kW)
- UWA Business School (40kW)
- RAC WA (100kW)
- Sandalford Wines (100kW)
- Broadway Fair Shopping Centre (312kW)
- Sacred Heart College (94kW)

Infinite Energy Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Great thanks for the quotes and the information on your website. It was invaluable!! Show additional information
Installation not yet completed Show additional information
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These guys arrived to do the install - they were contractors. We have a standard 2 storey house which was provided for in the original quote we accepted. The installers said they couldn't do the install without running a conduit on the outside of the house. The office rang me and said if I wasn't happy with that they would have to walk away from the job which is what they did. I am trying to get my deposit back - after 10 days I have been unsuccessful - very worried.

Supplier Reply

Hi Russell,

Thank you for taking the time to leave your review and I'm very sorry to hear of the trouble with installing your system. We would never want to have to discontinue with an install or disappoint a customer, however where there are restrictions raised by the installer we do need to adhere to these for safety and compliance reasons and unfortunately can't proceed with the job unless these are met.

In regards to the refund for your deposit, I can confirm that this has been processed by our accounts team. Sorry if this didn't reach you as soon as you had anticipated.

If you had any other questions regarding the requirements of the installation or your refund please feel free to call us on 1300 074 669 - we would be happy to help in any way we can.

Again, I'm really sorry for the inconvenience Russell.

Kindest regards,
Morgan
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Overall stress free, system was installed and worked perfectly straight away Show additional information
Their customer service is really awful, they don't communicate properly with the customer and make decisions by themselves without any consultation with the customer. They are also very good scale for the customers to measure their patience, as I've been waiting for them for nearly 2 months and still nothing! I think I could make a better choice at first. Show additional information
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Thanks for your web site and the info provided. It was very useful in comparing and assessing my options. Many thanks and regards. Andy Show additional information
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Sales staff were, I realised recently, not entirely honest about some important details and, after I let them know I was going ahead with their quotation, the communication was generally very poor. Seems to be no one running the show back at the office. Took them more than a week to confirm my order and acknowledge receipt of my deposit. Installation went ahead, generally smoothly, last week but am still waiting for warranty, receipt and log-in details for my system. My system has been working well since installation. Show additional information
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Let the installer make the final desistion where to place the panels not the sales rep so that you get maximum performance Show additional information
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High cost, but this was because I chose a top shelf system.
Difficult installation, but the guys got it done, and did it well. I was consulted for layout and cable routing decisions and it turned out well.
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Hassle free all done in 1 day. Show additional information
need help with wifi Show additional information
System design/panel location was very important, Infinite Energy took the time to listen to what I wanted and had their installation contractor come out to confirm they were able to install. All went very smoothly and the unit was up and running on the day of the installation. Show additional information
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Good service, product and installation. Communication after signing of contract was not the best Show additional information
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This was an upgrade to an existing installation. During our researches we realised that our existing inverter could actually take a couple more panels, so we had discussions with the supplier of that system to see if that could be done. We thought it might be a simple and low-cost way to gain a small increment in capacity. Unfortunately things move fast in technology, and it became evident that it was going to be difficult or impossible to do, as the panels in the current system are no longer available and extra panels would have had to match in various ways. So we abandoned that and decided to go with Infinite Energy for a new system to sit alongside the current one. This will take us up to 5kW nominal, the maximum for a residence in WA. We like the specs of their system, and the consultant listened to our ideas about putting some of the panels on a west-facing section of roof. It was actually the highest-priced quote we got, but we felt the specifications made it worthwhile. And it was still way less than what was paid for the existing system, which is about half the capacity! Installation will be in a few weeks. Show additional information
Dean from Infinite Energy was very helpful, professional and importantly very honest in his approach, which was a nice change from some others we had dealt with.
Ash and his installation team were very efficient, polite, tidy and did a great job.
We chose a quality 6.54kw system with 20 x 327W Sunpower E series panels(25 year manufacturing warranty) with a Fronius inverter to last us well into retirement, figuring the last thing we would want in our sunset years was hassles over warranties on cheaper equipment, finding companies no longer in existence, etc.
All in all we are very satisfied with the system and would not hesitate to recommend Infinite to family,friends and others.
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Value for money - Quality of the system - I guess I wont know till I have a few months experience with the system. I chose a more expensive inverter so that the system could be added to should a family move into the house in years to come and a battery installed at a later date. Panels were chosen because I live opposite a golf course and I was told that if a ball hit one panel the brand I chose had all the wiring at the back and wouldn't be affected by a crack across the panel. Hope this is true. Staff seem great. I have NO idea about the technology so was flying blind. I do like the idea of your work on this. Fingers crossed that all goes well. Show additional information
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Gotta Thank SolarQuotes for all the advice and guidance. It certainly helped me move from a novice to one with a bit of knowledge . Sufficient for me to assess my needs and chose a good provider, I have the confidence all will be well going forward. Be careful, do your homework there are some cowboys out there. Make the best choice after checking at least 3 good reputable companies. Mick Show additional information
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We found the whole process confusing and really didn't know what we were comparing. In the end it was just about price it was also about a reputable company who can offer good after sales service if we have any difficulties. We decided to go ahead with the option to add a battery in the next couple of years once the price has dropped. Show additional information
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Marked down on installation after they couldn't complete job on first visit due to high pitch of roof... and this was after they had visited and done visual assesment. Show additional information
Thank you 3 totally different sales people and service types, I went with the one that suited me. Show additional information
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We chose Infinite Energy as they seem to know their stuff, previous review were very good. They were not pushy. We haven't had installation yet but will update when we have. Show additional information
So far, I have had very good after sales customer service with Infinite Energy WA.
Any questions or problems that came up were answered straight away and rectified as soon as was possible.
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The panels have been up only 2 weeks and the weather has been cloudy and wet so haven't been able to fully assess value for money or performance yet. The installation was faultless and the follow-up with manuals, warranties, and other information (by email with attachments) by the company was prompt and professional. Additionally, before installation, when the company ran short of older model the 5KW inverters, they called to suggest I take two 2.5KW latest model inverters to be connected in parallel. This was a bonus, in that if one inverter were ever to go down, I would have the other still functioning for at least a part of the panels system, and also, had I deliberately chosen this option when placing the order, it would have cost me, so they said, an extra $1000. So all in all I consider I have a good deal from this company, perhaps also from strategically ordering at the end of the financial year when the company was willing to do deals! Who knows? I also have more panels than required for the 5KW inverters - with 2 panels being supplied at "no charge": The output of the panels is rated at 6.05KW. Show additional information