Infinite Energy Reviews

Based on 674 reviews

  • 5 star 85
  • 4 star 488
  • 3 star 94
  • 2 star 5
  • 1 star 1

Average Customer Review

  • Value
    4.07
  • System Quality
    4.36
  • Customer Service
    4.27
  • Installation
    4.41

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About Infinite Energy, Solar Installers

Infinite Energy
Platinum Partner

Infinite Energy is a leading provider of solar energy systems in Australia for both residential and commercial applications. Founded in 2009 with a head office and solar panel test facility located in South Perth, Infinite Energy has installed solar on over 15,000 homes, businesses and government facilities.

Dedicated to only stocking the highest quality products on the market, Infinite Energy stocks panels from SunPower, WINAICO and Canadian Solar, and inverters from Fronius, SolarEdge and SMA. Infinite Energy is also an approved Tesla Powerwall reseller, and in 2016 installed the first ever Powerwall in WA. Infinite Energy also stock solar batteries from Sonnen, Fronius and LG.

Infinite Energy is committed to delivering cheaper and cleaner energy to Australian homes and businesses through its five major divisions:

- Solar

- Battery Storage

- Electricity

- Embedded Networks

- Electric Vehicle Chargers

Notable projects include:

- WA Parliament House (17kW)

- Curtin University (50kW)

- UWA Business School (40kW)

- RAC WA (100kW)

- Sandalford Wines (100kW)

- Broadway Fair Shopping Centre (312kW)

- Sacred Heart College (94kW)

 

Infinite Energy Solar Reviews

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From Quote, through to professional install and operation Infinite Energy were great to deal with, a minor product fault (yet to be fixed) has not changed my view of recommending Infinite Energies' quality service and products

Supplier Reply

Hi Andy

Thanks for taking the time to leave your wonderful review! I'm very pleased that you've had such a positive experience.
Hopefully your replacement WiFi module is not far off and the issue can be quickly resolved.
In the mean time, I hope you continue to enjoy your system and thank you for choosing Infinite Energy as your solar provider.

Kind regards,
Emma - Infinite Energy
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The pre-purchase advice from your consultant (Matthew) was well informed and he was able to explain the concepts in simple enough terms, very thorough and detailed through the whole quotation and decision making process .
A big thank you to the installation team for a job well done.
Our premises left neat and tidy and all rubbish removed (I was pleasantly surprised) and most importantly workmanship was of a good standard.
Your tradesmen (Jared and Dylan) were prompt, very pleasant to deal with and were very professional and efficient during the whole installation process.
Installation was completed as described with no fuss and within the specified time frame.
The RAC(WA) members discount was an great little saving as well.
I certainly can recommend Infinite Energy to any friends or colleagues who are considering solar panels.

Supplier Reply

Hi Richard

Thanks so much for your stellar review! It's wonderful to hear from our happy customers, and sounds like you are very pleased with your experience.

I hope you enjoy your new system and all its benefits.

Kind regards,
Emma - Infinite Energy
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Installation not completed in one day (as promised).

Was chased for money even though the system was not installed.

Supplier Reply

Hi Clive

Thanks for taking the time to leave your review, we value all feedback.
I'm sorry to hear the system wasn't installed within the day like you were told, and apologies for any inconvenience this caused you.

I understand the installation has been completed now, so I hope everything is running smoothly and you are enjoying the great benefits solar has to offer!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Dorothy

Thanks for taking the time to leave us your great review!

Kind regards,
Emma - Infinite Energy
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Friendly sales.
System fully explained and backed up with performance data.

Supplier Reply

Hi Steven

Thanks for your stellar review! Very pleased to hear what a positive experience you had with us.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Tom

Thanks for leaving us your great review!

Kind regards,
Emma - Infinite Energy
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This was the only company who used facts and figures without any pressure. They never bad mouthed another company and we're always willing to answer my follow up questions with detailed specs on the product that matches my own independent research. Highly recommend.

Supplier Reply

Hi Madelyn

Thanks for leaving us your wonderful review! I'm so glad we were able to provide the information and answers you were after.

Hope you continue to enjoy your new system and all its benefits!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Thanks for your review Chris! Show additional information

Supplier Reply

Hi Ross

Thanks so much for your stellar review! Great to see you've had such a positive experience with us.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Yvette

Thanks so much for your wonderful review! It's to see you've had such a positive experience with us.

Kind regards,
Emma - Infinite Energy
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Thanks for your great review, Lindsay! Show additional information
Everybody I spoke to from first contact to final install were extremely efficient and helpful and were able answer my questions which were based on your suggestions. May I suggest you contact them.

Supplier Reply

Hi Bill

Thanks for taking the time to leave your review. Glad we were able to assist with answering your questions.

Kind regards,
Emma - Infinite Energy
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Complex issues to attempt to understand where explained well. My decision about inverter and make of panels was based on a comprehensive comparison chart listing all aspects. Very businesslike attitude from all concerned.

Supplier Reply

Hi Gwenyth

Thanks for your wonderful review. So pleased to hear you had such a positive experience with us.
We definitely pride ourselves on our professionalism.

Thanks again!

Kind regards,
Emma - Infinite Energy
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Very neat hardware install on the ground. Sam was very accommodating and went to some trouble to achieve this. Initially disappointed with some on-roof work. Eastern array racking had a noticeable bow on leading rail and end modules were twisted 5 degree off horizontal. IE had a team come out and rectify this within a couple of days, so very good response from them.
The value of full monitoring should be given more emphasis. Regret not getting a modbus unit put in at time of install.

Supplier Reply

Hi Jim

Thanks for your great review! Glad to hear that Sam and the Infinite Energy team were able to fix the issues.
I agree, full monitoring is great! It can show you so much more and help you to better utilise your solar energy. I'll pass on the feedback to our consultants.

Hope you continue to enjoy your new system!
Kind regards,
Emma - Infinit Energy
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Canadian Solar panels and SolarEdge inverter are working well. Excellent app and online monitoring of energy being produced.

Supplier Reply

Thanks for your review Nathalie! We really appreciate it. Show additional information
We have not had the system installed yet.
I have done a LOT of research and hope I have made a carefully considered decision that provides the best solution for our circumstance.
Contact us again in a month's time and we will have had it installed and have some feedback on the system, the installation, the operation etc.
Happy to provide feedback because it turns out that making a considered decision; comparing like for like; getting a fit for purpose system was MUCH more of a minefield than I would ever have imagined.

Supplier Reply

Hi Peter,

Thank you so much for your kind review. It's great to hear that you found our quote easy to interpret as we are always trying our best to cut through the industry jargon and make things clear and simple for our clients!

I'm also pleased to hear that we were able to provide you with the best system that suited your requirements.

Enjoy all the savings your new solar system will bring!

Kind regards,
Morgan - Infinite Energy
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Thanks for leaving your review Michael! Show additional information

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Thanks for leaving your review Paul! Show additional information
There were serious technical difficulties to install and connect the system due to the way my house was built, which hadn't been checked prior to the installation date. It nearly didn't go ahead, until the installation sub-contractors managed to work out an alternative way of connecting everything. It would have been good to have a technical inspection prior to the installation date, rather than just a sales person come out. Show additional information
The tradesmen turned up and informed us was a two day install which was news to us so had to organise extra day off work. Accidental damage to grass, paving and front of house by a spillage of galvinised silver paint. Install was in December, and four weeks later still waiting on response from Infinite Energy to confirm procedure for rectification. Only email we've received is question regards non-payment of account. Have phoned and sent two emails requesting a callback. Am sure that once this is fixed, we would be more than happy to recommend Infinite Energy.

Thank you anyway.
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Supplier Reply

Thanks for your review Brett, much appreciated. Show additional information

Supplier Reply

Hi John

Thanks for taking the time to leave your review! So pleased to see you've had a great experience with us.
We hope you enjoy all the benefits of your new system.

Kind regards,
Emma - Infinite Energy
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Would like the inverter in the garage but end up having it on external wall next to the switch board. Salesperson was not upfront when asked about positioning inverter below concrete floor and installer was not keen on boring concrete floor/wiring alongside aircon duct. Sales turned pushy when asked technical questions after visit to my premises. Took a week to complete the installation, wiring in a day and hanging panels the following week. Show additional information

Supplier Reply

Hi Brad

Thanks for leaving your review! Very pleased to see you've had a positive experience with us.
If there's anything we can improve on please let us know.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Brian

Thanks for taking the time to leave your review! If there's anything specific you think we could improve on, we'd love to hear it.
We hope you enjoy your new system.

Kind regards,
Emma - Infinite Energy
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Hi,
Above ratings based on experience from first request for quote to 3 weeks post installation.

Solarquotes website and information was very much appreciated. Used it a lot.

It took me a while between first quotes and finalising as I had surgery in between.

Supplier Reply

Hi Kevin

Thanks for your great review! Very pleased to hear about your positive experience with us.
We hope you continue to enjoy your new system!

Kind regards,
Emma - Infinite Energy
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The system is operating really well, especially given the change of season, right now. However, I'm still missing the monitoring login, that InfiniteEnergy say SolarEdge should have sent me. I'll have to chase that up, so I don't keep going outside to check production...

Supplier Reply

Hi David, great to hear you've enjoyed your experience with Infinite Energy. I'll be sure to follow up with our service apartment to ensure your monitoring gets sorted. Show additional information
Armed with all the information I went down the path of carefully considering the quotes and what I would get. After many questions I didn't go for the cheapest or most expensive. In the end I bought middle of the road with a small discount. At this point in time I am very satisfied.

Supplier Reply

Hi Raymond

Thanks for choosing Infinite Energy as your solar provider!
We carefully select our products to ensure our customers are getting the most reliable and efficient products whilst also receiving a great deal.

Glad to hear you've had a positive experience with us.
I hope you continue to enjoy your new system.

Kind regards,
Emma - Infinite Energy

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Supplier Reply

Hi Roy

Thanks for leaving your great review!
Enjoy your new system.

Kind regards,
Emma - Infinite Energy
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The very beginning and the very end of the process was good, the in between had elements which left a lot to be desired

Supplier Reply

Hi,

Thank you for taking the time to leave your review, we greatly value your feedback.
I'm sorry to hear the middle stage of your experience with us was not as great as you'd hoped for.
We certainly will endeavour to improve this.

I am pleased to hear you found the initial and final stages a positive one.
I hope you enjoy your new system.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Jes

Thanks for leaving your review!
We hope you're enjoying your new system.

Kind regards,
Emma - Infinite Energy

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My experience in dealing with Infinite Energy was simply brilliant. Daniel from Sales certainly knew his stuff and his recommendation on the type of system to suit my needs is certainly living-up to expectations. Daniel's experience with the design layout and his explanation as to why it was best to do it this way was accepted by me and the solar production of each bank of panels is generating in excess of what was advised. In addition to this, everything from sign-up to installation went without a hitch and I quite simply couldn't be happier. In my view, Infinite Energy is a very professionally run organisation and by having a dedicated locally based branch here in Perth WA, made all dealings so much simpler and certainly gave me peace of mind.

Supplier Reply

Hi Neil

Thanks for leaving your stellar review!
So glad to hear you have had such a wonderful experience with us and everything has one smoothly for you.
I have passed on your compliments to Daniel as well.

Enjoy your new system,
Kind regards
Emma - Infinite Energy
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Mark was not what I'd call a "salesman". He ascertained our requirements, gave us quotes for 3 different systems of varying quality, offered his recommendations and left us in peace to make our own decision. The two reps from the other suppliers were "salesmen" who were anxious to get my signature before they left, offering "discounts" and/or "special deals" if I signed up NOW. I didn't.
Mark answered some follow-up questions and once we made our decision, the wheels were set in motion straight away. Our system was installed less than four weeks after we signed up (mainly due to us going on a short holiday) and apart from a minor mixup in phone messages, everything went smoothly. System is currently generating approx. 23Kwh per dayon average and the internet connection went without a hitch. We haven't had a power bill yet so I can't comment on what savings we will gain but weekly meter readings show great promise so far. What more can I say but to thoroughly recommend Infinite Energy. Their system may not be the cheapest but as Mark described, it's a "set and forget" deal. It just works!

Supplier Reply

Hi John

Thanks for taking the time to leave your great review!
We love hearing from our happy customers what a positive experience they've had.
I've passed your compliments onto Mark as well.

We hope you enjoy your new system, and I'm sure you'll notice some great savings when you receive your power bill!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Nathan

Thanks for leaving your review!
We hope you enjoy your new system.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Peter

Thanks for leaving your review!
We hope you enjoy all the benefits of your new system.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi

Thanks for taking the time to leave us your review!
Great to see you've had a positive experience with us.

Kind regards,
Emma - Infinite Energy
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Only Time will tell me the real benift,the system hasn't been in long enough yet to give a definitive answer

Supplier Reply

Hi Annette

Thanks for taking the time to leave your review!
So pleased to see you've given us quite a few 5 stars.
I have no doubt you will start to see the savings from your system soon.

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi

Thanks for leaving your review!
That's great to hear your system was able to be adapted to suit the requirements of the roof. Our installers always do a great job!

We hope you enjoy your new system!
Kind regards,
Emma - Infinite Energy

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Talked the most sense and were not pushy.

Supplier Reply

Hi Cyriack

Thanks for taking the time to leave us your review! Great to see that you have had such a positive experience with us.
We hope you enjoy your new system!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Morag

Thanks for leaving us your great review! So glad you have enjoyed your experience with us.
We hope you enjoy all the benefits of your new system!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Robin

Thanks for taking the time to leave your review!
I notice you've only given us a 3 for Customer Service. If there's anything you think we could improve on, please let us know. We value your feedback.

We hope you enjoy your new system!

Kind regards,
Emma - Infinite Energy
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I had a great experience, was the only company to send someone out to discuss and he gave me 5 different options to choose from.

I will be recommending Infinite Energy to everyone else.

Supplier Reply

Thanks for taking the time to leave a review! We're glad to hear you had such a positive experience with our energy consultant and will be passing along the feedback. Show additional information
Infinite Energy were friendly. They were the first to contact me. Their sales person was quite laid back and not pushy at all. He asked what I wanted and pretty much quoted along those lines. When I asked about options and questioned another installers components offered I began to see that Infinite Energy did have a better quality product they were offering, but when I saw photographs of their installations I decided that I would pay $1000 more and rather have a quality install and superior products. It did mean I ended up with a 3 kW system instead of a 6 kW, but I believe I went with the right company.
I installed a Solaredge 5 KW invertor (in case I decide to add more panels later) and Sunpower panels.

Supplier Reply

Hi Kevin

Thanks for taking the time to leave us your review!
I'm very pleased to hear you were happy with our services and products.
We pride ourselves on delivering great customer service and offering quality products to our customers.

We hope you enjoy all the benefits your new solar PV system has to offer!

Kind regards,
Emma - Infinite Energy
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Supplier Reply

Hi Johan

Thanks for leaving us your review!
We hope you enjoy your new solar PV system.

Kind regards,
Emma - Infinite Energy
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I was very impressed with my discussions with all three of the recommended suppliers and ended up choosing Infinite Energy based on my discussions and the recommendations of friends who also used them. Infinite and the their installer West state electrics handled any queries I had promptly and to my satisfaction. Overall I am very pleased with my system and the process involved.

Supplier Reply

Hi Anthony

Thanks for your stellar review!
So pleased to hear that you had a great experiences with us.

Hope you enjoy all the benefits of your new solar PV system.

Kind regards,
Emma - Infinite Energy
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Very knowledgeable salesman and good customer service. Gave good details and comparisons for equipment available and different options. Spent time discussing future options in detail and had the lot ready for install in a month. Good job. Show additional information
Installation occurred very quickly, within 2 weeks of agreeing to a system. Installers were courteous and did a good job and removed all rubbish at the end of the job. Would recommend them to anyone

Supplier Reply

Hi Chris

Thanks for your great review!
So glad to hear everything went well and you enjoyed working with us.

Kind regards,
Emma - Infinite Energy
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