Kluem Electrical Services Pty Ltd

Kluem Electrical Services Pty Ltd Reviews

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4.8

Based on 40 ratings

About

Kluem Electrical Services is a family-owned and operated electrical and renewable energy firm based in Canning Vale, Western Australia, focusing on tailored energy solutions to our residential and commercial clients in Western Australia. Our team of highly skilled professionals includes specialists in electrical design and installation work, air conditioning, electric vehicle charging solutions, and renewable energy solutions. Our install teams are all fully licensed, CEC-Accredited electricians, who work directly for us – no subcontractors. Kluem Electrical Services is also a proud New Energy Tech Approved Seller, committed to meeting consumer protection standards through your journey with us.

 

Our solar PV solutions range from 5kW to over 1MW, and we have successfully completed over 13MW worth of residential and commercial installations to date. As a company, we strive to be at the forefront of green technologies, constantly innovating to ensure we provide our clients with the best possible solutions in today's rapidly changing world.

 

Our team is committed to delivering exceptional customer service, and our internal installation teams and project managers work tirelessly to ensure the successful delivery of every project. We believe in providing ongoing care and support to our clients, and we take great pride in our work, knowing that our energy solutions make a difference in people's lives.

Reviewers report paying: $4,200 - $10,448 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Inverter brands currently installed

Inverter brands previously installed

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Kluem Electrical Services Pty Ltd Reviews (40)

Show Most Recent reviews from All time

Average Scores

4.7/5

Value for money

4.8/5

Quality of System

4.9/5

Installation

4.8/5

Customer Service

  • 5 star 23
  • 4 star 16
  • 3 star 1
  • 2 star 0
  • 1 star 0

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solar install

Sales person very good and explained all details well. Install was at time requested (pre Christmas) and completed quickly and tidied up at completion.
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Original Review on 16-03-2023:

Recommended without reservation

Fast, friendly , informative, clean and efficient from beginning to end of the process. All we had to do was sit back and enjoy. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Keith: "Are you happy with the performance of your system so far?"

Our power bills have halved.
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Good sales communication but install could have been better

The sales guy Tom was very helpful and guided me through my expectations. He quoted me what I needed not more and helped future proof the system
The installation went well and the teams was om time and did a good job on the installation. The only issue was that after the installation the system gave CT/Meter check faults and nobody at Kluem seem to know what the error was. The system then went totally off line a day or two later. Again the Kluem team did not seem to know what caused the issue. Then apparently someone from Solax downloaded new firmware and everything was up and running after that. The system has been working perfectly since then.
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Original Review on 07-01-2023:

Quick, efficient, personable

We had initially engaged Technaus, a local supplier who advertised on Facebook, engaged after a single home visit, and quote of $9.1K for 18 x 370 watt panel, simple inverter system, but then sought extra quotes after our horrified family found out (who had used Sunterra for a smaller but adeqiuate $4K system).

Switched to the Solar Quotes system, and after getting quotes from Sunterra, Positive Energy Solutions & Kluem, then adjusted to compare like-with-like, we chose Kluem. They were the quickest of the repliers, flexible, authoritative advice (switch to a hybrid inverter, use better quality 475 watt panels, including battery back-up, smart meter), plus long-standing local family business - so likely to be around to honour any warranty issues.

Kluem replies, sense of humour, flexible to my wishes, efficient
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Mark: "Are you happy with the performance of your system so far?"

I was shocked at how much the output dropped on the first overcast day, thinking the system had failed - now see that winter-time gives about half the yield of summer (from 1200 to 650 kWh/month from our plant)

Huawei upgraded their Fusion Solar app into such a different version that it took me a few months to find where the daily, weekly & monthly serial data was found - but now can find easily

We changed our home modem and that stopped the recordings completely temporarily, until I discovered the issue and re-entered the new modem details - all hunky-dory again

PS Your website is GOLD!
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Original Review on 31-12-2022:

Installation

Quoting process was smooth, Randy was quick to respond to questions and changes, overall customer service was really good. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 4/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Richard: "Are you happy with the performance of your system so far?"

Absolutely, and when required the installers have been quick to assist and provide advice and support. We have recommended them to others.
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Fantastic customer service and professional installation

The sales process was very informative, non pressured, and we felt we were in good hands from the start.
The installation team were on time, very professional, and explained the setup and inverter app well.
Fantastic service from everyone involved - and a great system so far! Thanks
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Solar System Upgrade

I received 3 quotes through SolarQuotes and decided to go with Kluem Electrical Services as, although it wasn't the cheapest of the 3 quotes, the package was tailored to our needs and used products that were top quality and reliable. Also, they were locally based and provided full after-sales service. The install was to replace an aging 1.5Kw system and the quote, included its removal and disposal. The saleperson was very knowledge and open and was able to answer my questions satisfactorily. The install was arranged easily and on a convenient day for us.

The two installers were brilliant; very friendly and efficient and enjoyed their work. Got everything up and running in good time and helped set up the smart meter in the SEMS app for me. I would definitely recommend Kluem Electrical Services and have since used them again to install a split system air con.

Inverter rating: 5/5
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Original Review on 13-10-2022:

Great quality installation and service

Very happy with the whole process and service.

Quality system and installation and service was faultless

The app is great and the system is regularly nudging 40kw per day and we’re only just coming out of winter
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 4/5

10 months later we asked Martin: "Are you happy with the performance of your system so far?"

System is great, regularly generating 35-40+ kw per day when not overcast.

Has performed faultlessly since installed

Only disappointing thing is the pittance western power pay you for feeding back to the grid (something I intend to remedy as soon as battery prices become more reasonable
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Very Professional, good to work with. Really good install

From the beginning to end, the whole experience was professional, on time and tidy! Recommend Kluem highly.
Panel rating: 5/5
Inverter rating: 5/5
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Original Review on 26-08-2022:

Good communication

A smooth process fr om start to finish. Negotiated a variety of options before opting for a 10kw rec panels with a 10kw huawei battery and 5kw huawei inverter. Original ratings

Panel rating: 5/5
Inverter rating: 4/5
Battery rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Garry: "Are you happy with the performance of your system so far?"

Yes
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Fantastic solar install

From the initial call from Kluem Electrical the experience has been fantastic
They recommended a great 3 phase hybrid system to install. They were fantastic to deal with. Their entire installation team were friendly and kept the work area neat and tidy. The install was fantastic and super neat.

Inverter rating: 5/5
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Good Fast turnroud

How was the sales/quoting process. Good understanding of our needs and very informative asn solutions driven.
How did the installation go. Very Polite, Tidy & Punctual.
How was the customer service. They helped organise all the paperwork applications and the grid connection after the install.

Panel rating: 5/5
Inverter rating: 5/5
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Professional and friendly staff

Good installation, very tidy work. The company organised everything including grid connection
Panel rating: 4/5
Inverter rating: 4/5
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Awesome service. Awesome products. Awesome company.

Had a brilliant experience from start to finish. Great communication, they were knowledgeable and informative and happy to answer any questions I had. The guys were great on install day - arrived on time, were super friendly and polite, did a great job, tidied up everything after. Was so nice to see how well the employees get along with each other too. Customer service overall was second to none. Kluem did all of the external liasing required (grid connection etc).
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So Happy, So Solar

Brilliant! Professional from start to finish - sales and installation and after queries. Thank you to Chris and the Kluem team. Loving the system and already saving money and the environment ??
Panel rating: 5/5
Inverter rating: 5/5
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Pleasure to deal with, great installation.

The team at Kluem was great to deal with, Randy visited the property and discussed our options for installation, which was important as our roof has a 45 degree pitch and is difficult to access.
They answered all my questions and priced various options for me including for battery storage and EV charging.
The installation was completed without fuss with a big team ensuring it was all completed in a day (while dodging the rain)! Solar appears to be producing well.
The installation looks neat and I'm happy to recommend Kluem.
Shout out to Randy and Emily for great customer service.

Inverter rating: 5/5
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Fantastic Installation

I had two quotes and Kleum were the cheapest. I was a little hesitant to use them since they hadn't many reviews compared to other large companies, but I certainly didn't regret it. I like the fact they were a small local business. The salesperson was honest - no BS!

The installation was delayed over the new year due to some missing parts, however Kleum held their pricing even though the solar rebate decreased.

Te installation was first rate; and they went to the extra effort to make sure there was no exposed wiring. There were a few minor issues, but Kluem fixed them straight away. Communication was really through the whole process from sales to after installation care.

I highly recommend Kluem!

Panel rating: 5/5
Inverter rating: 5/5
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Professional throughout

The whole experience was good, polite, punctual, professional with a quick clean and tidy installation.
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Quick install, very professional. Kluem

Chris from Kluem was excellent to deal with and was always availiable to answer my queries. They installed the whole system in a morning and went out of there way to hide the cables.
Excellent service.

Panel rating: 5/5
Inverter rating: 5/5
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Kluem Electrical Reveiw

I recently had a 6.65 kW system installed from Kluem Electrical and from the very beginning, the whole process was straightforward and stress-free.
With Solar Quote tips and hints on hand, I had many questions to ask and Randy was only to happy to answer my questions with no sales pressure techniques. He allowed for consumption monitoring and the required fuse boxes built into the price which I found the other two companies either tried to talk me out it or didn’t fully cost it in.
Installation was completed on the agreed day as promised with a slight change needed to change the orientation so the panels would fit, the addition of two optimisers free of charge was much appreciated.
Although Klume haven’t been around for that long, I felt confident being a small business with the two owners being electricians by trade who also complete other electrical work, not just solar installations.
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Large system installed in the hills area

I asked all vendors to adjust their proposals a few times to ensure like-for-like comparisons and KLUEM didn’t hesitate to accommodate these requests. The advice I received during their initial site visit led me to change inverter brands as partial shading was never going to be an issue. The installation went well with only minor adjustments required afterwards.
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Great solar experience

Efficient, factual and knowledgeable sales staff - very confident throughout whole process.
Installation was punctual, very polite and clean
Customer service if highest standard

Inverter rating: 5/5
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Trouble Free - Great Service and Installation

Sales and quoting was thorough and the sales person was very knowledgeable and answered in a easy to understand manner. Installers were on time and took us through the whole process. Removal of old panels and re-installation was trouble free. They even realigned so the the result looked perfect. They took into account an issue with some tree shadow and altered the original placement after discussing with us.

They took us through the system itself and setting up the app to monitor the Solar System effectiveness.

All rebate, grid connections and government requirements were taken care of.

Panel rating: 4/5
Inverter rating: 4/5
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Ok

It was ok, installers did break a number of things in our house and on our roof. The company took responsibility and made repairs.
Inverter rating: 3/5
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A first class experience all the way

From the quote phase, to the site survey and finally through to the installation, I must say that purchasing from Kluem Electrical Services was a very pleasant experience. The company arranged the application to Synergy and organised the grid connection. The installers were professional and carried out the work to a high standard. The price was reasonable and the equipment appears to be of good value. It's a large investment for me and so I'm very happy that everything went so smoothly.
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Fantastic Service & Non pushy sales staff

Fantastic service from these guys, installing our solar panel. The sales team was incredible to deal with and had no issue answering any of our questions, we could tell they cared a lot about the installation itself more than just getting a sale.
The install team where extremely tidy and professional and had no issue navigating our high double-story property safely.
Thanks again Kluem team

Panel rating: 5/5
Inverter rating: 5/5
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Friendly & Efficient

Friendly and efficient guys who took care in what they do, nice and neat with attention to detail. They also Done a few extra installations for us on the day with no dramas. Highly recommended and will definitely be getting them back for more work on the house.
Cheers guys.

Panel rating: 5/5
Inverter rating: 5/5
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Professionalism and workmanship are second to none

The Kluem crew did a great job on my 6.6kW solar system. Emily was great to deal with and was open in giving me different options on which solar systems I could choose and provided all the information to do the comparison myself. The professionalism and workmanship are second to none. Extremely happy with the work they’ve done.
Panel rating: 5/5
Inverter rating: 5/5
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Knowledgeable & Professional

Kluem are a local family company they we’re quick to come and install our solar system on our house and we are very happy with the workmanship and service provided by their team all in only one day. They are very knowledgeable and have good communication. I will definitely keep recommending them to friends and family.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic Installers

We had Kyace and the team install a solar system on our home, they were extremely well presented and really enjoyable to deal with! The installation looks great.

Thank you guys.

Panel rating: 5/5
Inverter rating: 5/5
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Professional, competitive and not pushy!

The sales guy listened to my queries and was not pushy. The installers were very professional, did a great job and clearly take pride in their work. I could not be happier with my new system! I had not heard of these guys before Solar Quotes suggested them. So glad I went with them.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Quality backed by Honesty

From quoting to install, the team at Kluem have been a delight to deal with. They're happy, friendly and full of knowledge.

Prompt with responses, happy to answer every question under the sun and transparent with costing, installation time frames and processes.

The installation process was efficient, the installers were very polite, tidy and arrived on time.

Everything that needed to be done to ensure everything was connected as needed was executed by Kluem.

Quality products, Quality service, Amazing people!
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Great service

Great service, professional from sales to installation. Very easy to work with and wouldn't hesitate to recommend Kluem to anyone else looking for solar.
Panel rating: 5/5
Inverter rating: 5/5
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A really good experience

We had Kluem Electrical Services install our 5Kw system and we are very happy with the result. 14 Tiger Neo 470 watt panels and a 5Kw Huawei SUN2000-M1 inverter. Our house offered a few challenges and the sales staff, who seemed very knowledgeable of the product, could efficiently accomodate our situation. Once we signed the proposal the system was installed within two weeks. The process took half a day. The team were efficient, punctual, polite and cleaned up after themselves. The system was active immediately on installation as they had done all the necessary paperwork before hand and all that was needed was our WiFi address and password. The chief electrician was very informative and did not hesitate to engage, informing and dispelling any doubts/queries we had regarding the process or product. The after sales service has been excellent as well.
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Good system

The System works well, converting the sun into valuable electricity
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Original Review on 24-12-2021:

Apart from an issue Kleum had with their panel suppliers that delayed installation, excellent service. Chris was always available, wasn't the cheapest quote but provided excellent information

Great, your service of providing 3 quotes and information to assist making the final choice was excellent Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

8 months later we asked Barbara: "Are you happy with the performance of your system so far?"

Great service and system works well
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Good quality installer

I decided to go with Kluem, mainly because they came out to the house, had a good look around, gave us options, it wasn't hard sell, they were very knowledgeable and ensured we were consulted and involved every step of the way..they weren't the cheapest but they were the most helpful and in the end I decided to go with am local Australian company.

Kluem worked with with me and worked with my budget, took a great deal of time to talk me through the options, it felt like a very personal service and I was prepared to pay extra for that.
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Good service, good value

They answered my questions thoroughly and seemingly honestly, and were helpful with answering questions about battery systems even though I wasn't intending to purchase one at the time.
From looking into the panel & inverter options they provided, they seemed to be quite well balanced, good quality options for their price and when asked about them they told me the reasons they were chosen (price, warranty period, and a presence within Australia).

Communication dropped off after the quote was signed unsurprisingly, and I wasn't sure about the status of things until I was contacted about an installation date (of course I didn't ask, so I wouldn't call that an issue). They organised the grid connection and application to DEBS, and while there was an issue with the initial installation once I contacted them about it they had someone there the same day to fix it and didn't send an invoice until I confirmed it was working correctly.

They were local and the cheapest of the options I looked into that didn't feel sketchy, and I'm happy with how the installation went and the system so far.
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A professional sale and installation

The sales person explained everything in layman terms and took into account our age (retired) in terms of return on investment period (3.4 years). He covered the various brands of inverters and the layout on the roof for the panels. The installation was only 3 weeks from placing the order (rainy days delayed it). The team arrived at 7am and completed the job by lunch time. They were very pleasant and explained what they were doing and cleaned up after they finished.

The following day we had a storm with heavy rain, its then we discovered a water leak in the bedroom. We rang them and they came out and found that the flue had moved. They fixed the problem and their builder will come out to check for water damage. We found the company to be very professional and we would recommend them to any prospective buyer.
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First class experience from a small company of skilled enthusiasts

SolarQuotes included Kluem ES along with two other premium installers here in Perth. As a small, relatively new, company with few reviews, I was inclined to pick one of the others based on their ratings and longer time in business. However, I ultimately went with Kluem and, now about 2 months after the install, I'm glad I did and recommend them without reservation.

Pricing note: Adding Solar Analytics with lifetime monitoring added about $600 to the total system price given elsewhere in this review.

As a bit of a computer nerd and solar enthusiast (I had installed my first system 10 yrs ago in San Francisco and self-installed a DIY monitoring system), I had some specific requirements to evaluate. E.g. I wanted to add SolarAnalytics, which everyone was happy to do, but most wanted to talk me out of. I wasn't sure about a battery. I was trying to maximise the panel distribution for late afternoon sun to optimise for local consumption rather than peak power output. This meant some horizontal mounting rather than the default vertical.

My sales contact Chris at Kluem encouraged these questions and was happy to take them seriously, discuss them, and quote a few scenarios (e.g. battery + overbuilt panels). He stayed on top of the details, unlike the competition, for example, by including the discussed horizontal layout on the quote vs a standard layout from the other bidders with a verbal "Oh don't worry, we'll adjust it on the day".

This was all happening mid October '21, as panel supply constraints, in particular, were beginning to bite. Once I made a final decision, Chris sweated the details, including the Solar Analytics hardware & add-ons, to source it all for an install that happened very fast, but with no pressure at any stage in the process.

On install day, Mark and his team showed their professionalism (and good humour :) ). Clearly they've done lots of installs before (apparently quite a bit under contract to other companies), and the day proceeded with the ease that only comes with lots of prior repetition and experience. I'm no builder, but they appeared to take their time to do things carefully and correctly. For example, we discussed the inverter location tradeoffs, bearing in mind a potential future battery. Negatives of my proposed panel layout were raised (winter shading from a neighbour's tree revealed by a phone app from the rooftop). Conduit was thoughtfully and carefully placed with everything lined up "just right", certainly enough to satisfy most minor OCD concerns. Mark enjoyed geeking out on the Solar Analytics package and was as curious as I was to see it all working.

In terms of pricing and components, I ended up with a slightly better inverter and panels than similar priced competitors' bids. The big companies' low bids were no-frills inverters with average performing panels, while the higher quality panels & inverters were quite a bit more expensive than Kluem.

After the install, Kluem has followed up a couple of times since to check that everything is performing as expected - and also to get my feedback on Solar Analytics as they explore it for some of their other systems.

While only time will tell if Kluem stay in business long enough to provide warranty service if needed in 10 years, I was willing to take that risk and so far I would make the exact same decision again. Recommended.
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