MLEC Solar Reviews
4.7
Leave a review Based on 34 ratings Aus Ranking
- 5 star 15
- 4 star 18
- 3 star 1
- 2 star 0
- 1 star 0
Average Customer Review
- Value 4.76
- System Quality 4.74
- Customer Service 4.74
- Installation 4.56
Timeline
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JAN 28, 2021:
MLEC Solar is a relatively new business, established to operate the solar division of MLEC Contracting, a business registered from 28 Oct 2014.
The Company Morrison Group Holdings Pty Ltd ABN 44 602 055 569 is also associated to the Company MLEC Group Pty Ltd ABN 77 642 267 310 and to the Company Now Solar Pty Ltd ABN 17 622 151 937.
They also advise:
We have a large team of electricians, specialising in general electrical, solar, communications and air conditioning. WA Electrical Contractor Licence EC 11449.
We specialize in high quality, safe and cost effective electrical installations right across Western Australia.
Our team provides the highest quality installations for residential and commercial clients. MLEC are dedicated to providing the highest quality electricians you can trust.
We take pride in our work, and in the relationships we build with our clients. Just like them, we want to make sure you’re satisfied with our service, that you think of us first time and every time you need an electrician.
If you need a professional electrician anywhere in Western Australia make MLEC your first choice.
MLEC Solar Solar Reviews
New 3 phase solar system 2021 installation
I'm fussy, We have just built a brand new house that has taken 9 months to design and 2 years as is a custom build and I am like i said fussy on everything.After speaking with the Sales team, I was assured that the quality of the installation would be excellent and I would be involved in the discussion on where everything, ie location of inverter, panels and most importantly conduits and cable runs would be.
I was assured via an email that the installation would be up to my (high) standard I have an email from management assuring me of this prior to installation.
I have to say that the installation guys where as was promised especially Mark, everything was as I asked for
no exposed conduits all cables run in cavity walls to a high standard.
I'm am an Engineer and understand what can and can't be done.
I would highly recommend this company and that is saying something from me as i'm very fussy.
Please see pictures of inverter like i said no exposed conduits or cables very nice job.
Mark even went to level of re-aligning labels on the inverter because they where not 100% level and he wasn't happy with the way they looked. Show additional information
MLEC were very professional from the salesman through to the receptionist and very easy to deal with, The installation team was on time and very efficient. I would recomend them for any installation..
Show additional information
Great service from start to finish
everything was organised by them and went very well..all of the above was brilliant Show additional informationFantastic Company.
MLEC, Your team was efficient, courteous and paid attention to detail.Your communication with us was excellent. Well done or having such a great team and Leadership. We will be recommending you to anyone who requires a solar system in future. Keep up the great work. Show additional informationWhat a 5 star Solar experience and company!
Unbelievable first rate service and professionalism from my Design Consultant. He made the whole process a breeze and I couldn't be happier with the Solar System I purchased or the Installation that will surely be first rate. Easily a total of 5 stars for all aspects here. Totally awesome! Show additional informationMost satisfied
Very professional sales person. After a few hiccups, the installation was installed to our satisfaction. The installers were all polite and tidy and everything so far seems to be going well. Show additional informationGreat service and value
Great value, great service, good people and professional. i will be recommending/referring MLEC to family and friends.Tristain (sales) - An honest and proactive sales man. Not many sales people these days put the customer solution before the sale.
Ben (Operations) - problem solver, pragmatic with customer needs as a priority.
Mat and Wolf (install) - Very polite and although the install was tough (old building) - there were very polite, happy and very professional.
Jake and Trent (install and commissioning) - The equipment supplier stuffed Jaime about for a few days but he was very persistent, kept me up to date and ensured everything works. Trent was also very polite, friendly and professional.
Tee (Customer Service)- always kept me uptodate and no problem was too big
Thank you MLEC and keep up the good work. Show additional information
Quality parts and panels
Quotation was excellent, installation forgot to hand paper work over and cut half of the house power off due to one wire in the incorrect spot. Show additional informationCorrected an installation misunderstanding promptly and without argument. Recommended.
Paid a fair price for best option and got the quality of service I sought. Show additional informationGreat Support
The Mlec quote was basically identical to the other company and included the removal of my old system. The Inverter was the same although the panels used were slightly smaller in output but of similar quality. The company arrived on time on the designated day and although the installers experienced difficulties and were unable to uninstall the old system they arranged for a another day and all went wellI felt very comfortable with this company and the service provided Show additional information
Very happy with the Power Generation from my new Solar System
MLEC does seem to have some issues with their scheduling. No one showed up for the first meeting with the sales consultant. When I notified them, they were very apologetic. The second appointment was fine. The installation team turned up 5 days earlier than I was informed that they would be onsite. As it turned out it didn't matter so the system was installed earlier than I was expecting.The installation went very smoothly. There was an old system that had to be removed first and I was charged a very nominal fee for the removal of that system. I was expecting it to be more expensive.
Overall I am very happy with the system that has been installed. 6.5Kw of Sunpower P series panels and a 5Kw 3 phase SMA inverter. It has been generating on average between 35-40Kwh per day (cool sunny days). Show additional information
Great system, price reasonable but no after sales service
Update to review, 26/10/2020:So to update where I am with MLEC - Tuhira from MLEC contacted me on Wed 21 Oct to apologise for my requested service going unanswered. In the course of our conversation it became apparent he was reading from my initial review with Solar Quotes (he mentioned the three star rating) so I can 100% endorse the effectiveness of the feedback process. Tuhira admitted they had no record of my phone call and he could not find my email with screen prints to their Customer Service email address - but they had also not realised my bill was unpaid! I forwarded him my original email so he could see the email address used, and when it was originally sent.
Tuhira attempted to walk me through a solution but it simply wouldn't work (phone app and Fronius webpage both denied I existed!). So he despatched Robyn out to my house the next morning and after about an hour of toing and froing, phone calls to Tuhira, they eventually managed to get my inverter connected and talking to the app. I waiting 24 hours to make sure it was stable before I settled my account.
Original review:
Installed on 24 Sept but app has never worked and inverter shows as offline on the Fronius website. Phoned MLEC for assistance on 29 Sept (under their much vaunted 48 hr service guarantee) and was promised a call back. Followed up with an email to their customer service email address, complete with screen prints outlining the problem. Have not heard back since. Luckily I have so far only paid them a deposit ($500) with $5k still outstanding - I'm sure they will contact me at some stage to get their money. Which they will not be getting till these problems have been rectified. Show additional information
Highly recommend MLEC
Friendly sales person, very well informed and not pushy. I felt comfortable asking questions and he took the time to explain everything. Installation went as planned, the guys turned up on time were polite and friendly and cleaned up afterwards. Show additional informationEverything went smoothly! Easy installation in one day.
We had Brendan, he was fantastic, he sat us down and drew diagrams and explained everything to us in plan that my husband understood. He was on time and very helpful and friendly.The installation was meant to be a 2 day job but they finished it in one day. Very happy. Polite, tidy and yes on time.
Not sure on what the grid connection part means sorry. Show additional information
Good informative sales
Quoting process was very thorough. Had a few issues with supply and changing layouts but all went well. Good service from MLEC. Show additional informationOverall a very positive experience.
Sales staff were very professional and responsive. Answered all my questions and provided a system at the price point I was seeking. The installation team were also very professional, arrived on time and were flexible with placement of both the panels and the inverter. Show additional informationGreat Service
Very happy with seamless service from quote to install. Install team were neat, efficient and friendly. Show additional informationGood throughout
Sales and quoting was very prompt with very competitive pricing. The tiles on our roof are not very robust and hard to find replacements indeed we couldn’t find any prior to the install. Inevitably installation resulted in quite a few roof tiles broken but MLEC were able to very quickly find replacements (when we could not) and replace the broken tiles. All staff were very friendly and cleaned up to a high standard. Would recommend. Show additional informationHighly recommended
Sales person was nice and knowledgeable, installation quick and without hitch Show additional informationVery good value for money
Installers were punctual and efficient. Customer service was excellent including follow up calls.Very happy with the system. Show additional information
Easy to deal with, simple explanations
Shannon was great to deal with. She looked at what our bills were and broke the bill down to show us what we could expect. The installation guys were good, slight issue with polarity error but easily fixed. Overall happy with the service and price. Show additional informationSatisfied
Sales process was great, installation was great. Communication could be improved slightly. Show additional informationAll company's were professional and knowledgable.
They were all very good. Knowledgeable and helpful. All kept their appointment times. Show additional informationExcellent service and Install
I had done quite a bit of research before meeting with Steve so I knew exactly what I was after. They arranged everything with synergy and western power and arrived on time 2 weeks later for installation which went very smoothly. The guys were super friendly and did a professional, tidy job. Followed up with a call a week later to ensure everything was going well and I was happy with the service. Highly recommend MLEC everyone I dealt with were lovely and install could not have gone better. Show additional informationGreat experience, professional and good value
I had already researched my options so had a good idea prior to the salesman visit. Very accommodating with my requirements no problems with a couple of changes to panel layout. Due to the SENEC V3 being a relatively new product to their range there were a couple of issues with the extra smart power backup but resolved without problems.Really clean installation as the SENEC V3 is a combined inverter/battery and freestanding. Show additional information
Very clean tidy professional installers
Absolutely fabulous, Ben organised everything including the important bits with synergy , explained everything in clear simple terms and made sure we understood the pros and cons of solar . His team of installers were very polite and friendly and efficient they were also very clean and tidy . Thankyou Show additional informationExcellent installer
From sales to completion, excellent service, Arrived on time left place clean very polite and easy to talk to on answering questions in regards to the system, Help program Solarman app to monitor the system, very happy Show additional informationNo fuss
From start to finish, very professional. The grid connection was organised a week before the install.My initial contact with the sales rep, Ryan, was great. All was explained and a great price was agreed.
Install day went without any problems. The guys were quick and efficient , explaining all they were doing along the way.
Very happy with the whole process. Show additional information
Excellent customer service.
sales and quoting was very helpful informative without the hard sell of "if you buy now ...."Installers were timely helpful, courteous, came with spare tiles and I don't think used any, and cleaned up after themselves
Pre and post customer service was excellent, helpful, and went the second mile. Show additional information
A simple and reliable process
From the start everything was easy and less effort than expected. Applications and meter reprogramming was all handled promptly without fuss. The installation guys turned up on time, were good and keen to provide what we wanted. It was a surprise to have another person come out as a QC check a few weeks later to ensure it was done correctly. There has been nice follow up to make sure it is working well. Show additional informationGreat customer service!
We were super happy with the Quote and the speed of installation. After receiving our first power bill about 7weeks later we discovered that the system was not performing as projected and got in contact with the company. They were great in helping us check the performance and predicting what the problem could be! The very next day they sent out an electrician to check on the problem. He was very professional and was able to fix the problem very quickly! We hope to now enjoy the benefits of our new solar power! Show additional informationExcelent sales, installation and service.
I would recommend this company to anyone considering solar installation. I was reluctant at first to sign up due to the Covid situation but the friendly sales person gave me a very good deal (discount) so I signed up - no regrets. Variety of payment options makes budgeting easy. The installation was professionally completed and grid connected on the scheduled day on time. Initial display.readings of solar panel power output was good on the day. Follow up calls were appreciated. Very pleased with overall service. Show additional informationHappy customer
Overall from the sales point of view and the installation we have been very pleased with our system. They were somewhat slow in answers to a small issue we experienced but it has not affected the performance of the solar Show additional informationTop Shelf Installer
Couldn't fault the customer service given when installing unitWorkman who put unit up were courtious and very professional in the work
Very happy with service and communication follow up after installation
High recommended company Show additional information