MLEC Solar

MLEC Solar Reviews

DETAILS
91% 0%
4.4

Based on 79 ratings

About

MLEC Solar is your go-to local authority for solar energy solutions! Now marking our 9th year in operation, we stand as a robust and highly competent electrical contractor. Our team of in-house specialists is unwaveringly dedicated to delivering efficient, high-quality, and cost-effective solar energy solutions for both residential and commercial needs. We are a proudly Australian company, family-owned and operated by three devoted brothers, with a significant presence in both Western Australia and South Australia.

At MLEC Solar, we believe in offering nothing but the best. We provide industry-leading, Tier 1 approved solar products backed by superior warranties. Our commitment to exceptional service is evident in the exceptional level of support, high-quality workmanship, and comprehensive after-sales service provided by our licensed and CEC accredited in-house team. Our '20-Year Workmanship' and '48-Hour Fix and Replace' guarantees are among the strongest in the industry, underscoring our promise of quality.

We are steadfast in our customer-first approach and take immense pride in our reputation for delivering high standards of customer care and service. When you choose MLEC Solar, you're not just choosing a solar provider; you're choosing a partner you can trust. Get in touch with MLEC Solar today and experience 'Solar Sorted' at its finest.

MLEC Solar operates under ABN 44 602 055 569.

Reviewers report paying: $4,230 - $7,900 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

Battery brands currently installed

Battery brands previously installed

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

MLEC Solar Reviews (79)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.4/5

Value for money

4.4/5

Quality of System

4.3/5

Installation

4.4/5

Customer Service

  • 5 star 33
  • 4 star 32
  • 3 star 7
  • 2 star 3
  • 1 star 4

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Ok

A few issues after installation, one solar panel cable laying on tin roof and 5 solar panels frames cracked on corners, they claim it won’t effect longevity of solar panels.

Supplier Reply:

Hey Pasquale, Thank you for your review. Have these concerns of yours been addressed? If not please give me a call directly on my mobile and I will help to resolve for you. My mobile number is 0406950140

Thanks Benjamin James Morrison
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Good salesperson not so good installer

Sales quoting process good. He answered all my many questions. Installation was good till before the commissioning.Tech was polite, but he didn't know how the western power required device works. I had to download the instructions from the internet (he could do the same, it's his job). He took more than 2hrs to understand that he plugged a cable in the wrong port on the inverter, and bc of that the system wasn't working. If i didn't check the production on the app he would have left telling me to call the company the day after for any issues. He didn't know that the inverter, once the 3kw limit had been set up, works at steps. Finally they sold me the monitoring Device required by western power as a power limiting Device, it is actually a power meter, and $500 more for that, are a bit too much. Installation time 15 minutes.
Panel rating: 3/5
Inverter rating: 3/5

Supplier Reply:

Hey Emanuele,

Thank you for taking the time to provide your detailed feedback. We're pleased to hear that our sales process met your expectations and that your questions were thoroughly answered. However, we apologize for the issues you encountered during the commissioning phase of your installation.

We appreciate your patience and understanding as our technician worked through the technical challenges. We acknowledge that there was a learning curve in this instance, and we are taking steps to ensure our team is better prepared in the future.

Regarding the power meter, I'd like to clarify that the $500 cost covers both the supply and the installation, which involves a comprehensive process including cabling and commissioning. This process is quite intricate and typically takes significantly longer than 15 minutes to ensure everything is correctly set up and functioning as intended.

We understand the importance of accurate and transparent communication about our services and pricing. We will continue to work on improving in these areas. Your feedback is invaluable to us in our ongoing efforts to enhance our service quality.

If you have any further concerns or need assistance, please don't hesitate to reach out. We're committed to ensuring your satisfaction with our services.

Best regards,
Benjamin James Morrison
Director, MLEC Solar
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Installer

I am very impressed by the installer Shane and Harry. They are on time and with yesterday heat in Morley of 42 degrees, they just get on with the job done very professionally. They are very good workers and your company should be proud of them.

Supplier Reply:

Hey Paul,

Thank you so much for taking the time to leave this excellent review. We really appreciate your kind words about our installers, Shane and Harry. It's fantastic to hear that their professionalism and dedication shone through, even in the challenging heat of 42 degrees in Morley. We are indeed proud to have them on our team, and your feedback is incredibly valuable to us.

Thank you again for choosing MLEC Solar, and if there's anything more we can do for you, please let us know.

Warm regards,
Benjamin James Morrison
Director, MLEC Solar
Show Details

Professional

Professional, no nonsense, from quote to completion of installation and commissioning. Three weeks from quote to operation of our system with all applications, approvals and connections as part of the service. System producing between 30 and 40 units per day depending on weather.
Inverter rating: 4/5

Supplier Reply:

Hello Barry,

Thank you so much for your kind and detailed review! We're absolutely delighted to hear about your positive experience with our team from start to finish.

Professionalism and efficiency are at the heart of what we do, and it's wonderful to know that this resonated with you throughout the process - from the initial quote to the final installation and commissioning of your system.

We're thrilled to have completed everything within three weeks, including all applications, approvals, and connections, ensuring a seamless and hassle-free experience for you.

Hearing that your system is producing between 30 to 40 units per day, weather-dependent, is just the cherry on top! It's great to see immediate results and know that you're benefiting from sustainable energy.

We sincerely appreciate your support and are here for any of your future solar needs. Here's to a brighter, greener future!
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Reliable service

Despite a last minute hitch, which they came back within hour to fix, the team did a professional job I can recommend them for their level of service

Supplier Reply:

Hey Richard,

Thank you for your understanding and for recommending us, despite the last-minute hitch. We're grateful for your patience and appreciate your recognition of our team's quick response to resolve the issue. At MLEC Solar, we're committed to professional service, and it's reassuring to know that our efforts to rectify the situation promptly were well-received.

Your recommendation means a lot to us. We strive to maintain a high level of service and are glad to hear that this has been reflected in your experience. If there's anything else you need or any further assistance we can provide, please don't hesitate to reach out.

Thanks again for choosing MLEC Solar and for taking the time to share your thoughts.

Best regards,

Ben Morrison
Director, MLEC Solar
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Could not be happier!

Sales process was great. They were the only company that actually really listened to what I wanted and it was never a hassle to ask one more question. More than happy to provide comparable quotes so I could work out how they costed out compared to theirs ((made it so much easier to cross check quotes). Came straight out to do a sight visit the moment I asked.

Install was seemless. Rocked up on time. Install is neat and tidy. Walked me through what was going to happen and didn’t pick up a tool until we were all happy things were going to go to plan. Checked in with me the whole time.

I did nothing about the grid connection (besides show them a copy of out bill), they handled everything in the back end for me.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hey Greg,

We can't thank you enough for such a detailed and positive review. It's fantastic to hear that our sales process stood out for you, especially our commitment to listening to your needs and answering every question you had. Providing comparable quotes to ensure transparency and ease in decision-making is something we take pride in.

We're also thrilled that you found the installation seamless and our team's approach both professional and considerate. Ensuring everything goes according to plan and keeping you informed throughout the process is a top priority for us.

Handling the grid connection seamlessly is part of our commitment to providing a hassle-free experience. We're glad to take care of the details so that you can enjoy the benefits of your new solar system without any extra stress.

Thank you for choosing MLEC Solar and for taking the time to share such a comprehensive review of your experience. If there's anything else you need or any further support we can offer, please don't hesitate to reach out.

Best regards,

Ben Morrison
Director, MLEC Solar
Show Details

Easy

MLEC were super easy to deal with from initial chat with salesman right through to prompt installation time and very professional installation guys.

Supplier Reply:

Thank you for your fantastic review, Michael! We're thrilled to hear that your experience with MLEC Solar was super easy from start to finish. It's great to know that our sales team provided you with a smooth initial consultation and that you were satisfied with the promptness and professionalism of our installation crew. We pride ourselves on delivering a high-quality service at every step of the process, and your feedback is a wonderful affirmation of our efforts. If you have any further questions or need assistance with your new solar system, please don't hesitate to reach out. Thank you for choosing MLEC Solar!
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Excellent Company, Excellent Customer Support

Highly recommend this company. Very professional in every way. This was the fourth property I have had solar panels installed on and the third one with batteries, so am reasonably familiar with the technology and as a retired electronics engineer with a background in sustainability and renewable energy, I can voucher for the competency and integrity of this company.
Panel rating: 5/5

Supplier Reply:

Thank you so much for your glowing review and high recommendation, Chris! We are truly honored to hear such praise, especially coming from someone with your extensive background in electronics engineering and expertise in sustainability and renewable energy. Your insights into the technology and your experience with multiple solar installations add significant weight to your endorsement of our competency and integrity.

We're thrilled to know that your experience with MLEC Solar has been consistently professional and satisfactory, reinforcing your decision to choose us for your solar needs. Your recognition of our work means a great deal to us, and we are proud to have met and hopefully exceeded your expectations.

Thank you once again for choosing MLEC Solar and for your continued trust in our services. We're here for any future solar projects or assistance you might need. Your expertise in the field and your confidence in us are truly appreciated!
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MLEC and solar quotes worked great for us

Quick service and install- also explained a battery was not right for me - just got yhe 13.2Kw system
Inverter rating: 5/5

Supplier Reply:

Hi Andrew,

Thank you for sharing your positive experience! We're glad you appreciated the swift service and the transparent advice regarding the battery. It's important to us that our customers receive not just a quick install, but also the right system for their needs. We're excited for you to start reaping the benefits of your 13.2kW system! Remember, if you ever reconsider a battery in the future, we're just a call away.

Enjoy the sunshine and savings!
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Good to deal with

Sales Person, Tim was good to deal with, very friendly and provided good and thorough advice & opinions.
Design and layout was good.
Installation was prompt, efficient, efficient & neat and tidy.

Inverter rating: 5/5

Supplier Reply:

Hi Noel,

We're absolutely delighted to hear that Tim and our installation team lived up to your expectations! Our goal is to make the transition to solar as seamless and pleasant as possible, and it sounds like we hit the mark. Thank you for taking the time to acknowledge the friendliness, efficiency, and neatness of our service. We hope you enjoy your solar system's performance and the benefits it brings for many years to come.
Show Details

Good standard.

The quote was done over the phone, the salesman didn't come out to my place as requested. The installation was punctual. Customer service was good and they organised the grid connection.

Supplier Reply:

Hey Mike,

Thank you for taking the time to leave a review. We're glad to hear that you found our installation punctual and our customer service satisfactory, especially in organizing the grid connection.

However, we apologize for not meeting your expectations regarding the quoting process. We typically strive to accommodate our clients' requests, including on-site visits for quotes, and regret that this was not the case for you. Your feedback is important to us, and we will use it to improve our services and ensure better alignment with our clients' preferences in the future.

If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're here to ensure your experience with MLEC Solar is as positive and efficient as possible.

Best regards,
Benjamin James Morrison
Director, MLEC Solar
Show Details

Great service

I decided to go with MLEC after 3 different quotes because they were the first and only company who would not provide a quote without sighting my property - significant due to building heights and shadowfall. From start to finish, the staff were friendly, professional and knowledgeable. I was also impressed with the business ethic of this 'small' and well established company, who offer not only parts warranty, but also 20 years service warranty. I cannot believe any company would survive for the time they have if they had to return and repeat labour for many of their installations!

I would definitely recommend this group to family and friends.

Supplier Reply:

Hi Leslie,

Thank you so much for your thoughtful and detailed review! It means a lot to us that you recognized the importance we place on inspecting properties firsthand to ensure the best setup for our clients. We believe in delivering quality, both in terms of products and service, and our 20-year service warranty is a testament to our confidence in the work we do. Your recommendation to family and friends is the highest compliment we could receive. We're here for any further assistance you might need in the future.

Warm regards,
The MLEC Solar Team

Show Details

Unprofessional solar installation

Recently had a solar system installed at my home. Thought everything went well, after installation installer said everything was set up and safe to use. After a week I decided to call synergy to confirm all was okay, they have informed me they had no idea I had the solar system installed, they then mentioned that I hadn't had the meter upgrade and it is unsafe to run the system while using this old meter. The installer had not mentioned this at all, and as previously mentioned had said everything was ready to go and the system was all good to run. I have tried to contact the company about this but still am waiting to hear back after a week.
Not impressed at all, especially considering I would've had no idea to turn the system off unless I called synergy.

Inverter rating: 1/5

Supplier Reply:

Dear Alex,

I'm Benjamin James Morrison, the director at MLEC Solar, and I'm personally reaching out to address the concerns you mentioned in your review. Your feedback is crucial to us, and I want to assure you that we've taken your situation very seriously.

I understand that the issue you've faced with Western Power replacing your meter after the solar installation has caused some distress. After thoroughly investigating the situation, I'd like to clarify that MLEC followed all the correct processes and obtained the necessary approvals from Synergy and Western Power prior to installing the solar system.

The problem with the meter not being replaced seems to be due to an electrical fault in the home, specifically the presence of current in the natural wire when the power is off. This is an uncommon and unfortunate situation that was beyond our control.

However, we believe in standing by our customers and taking full responsibility to ensure your satisfaction. As a sign of good faith, we have arranged for Matthew, our Installation Manager, to visit your site on the 10th of August to make the necessary repairs free of charge. While he's there, we'll also perform a comprehensive check on the system to give you peace of mind.

I sincerely apologize for any inconvenience this has caused you. Our team is committed to providing top-notch service, and we're taking all necessary steps to resolve this matter to your satisfaction. Please feel free to contact me directly on 0406950140 if you have any further questions or need additional assistance.

Thank you for bringing this to our attention, and I appreciate your patience as we work to rectify the situation.

Best regards,
Benjamin James Morrison
Director, MLEC Solar
Show Details

MLEC solar

Excellent price
Great quality product
Excellent warranty
Came out to house and explained everything clearly

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Julie,

Thank you for your kind words! We're thrilled to hear that you found our pricing, product quality, and warranty to be top-notch. At MLEC, we believe in providing our customers with a comprehensive understanding, ensuring you're well-informed every step of the way. Should you have any further questions or needs, please don't hesitate to reach out. We're here to help!

Warm regards,
The MLEC Solar Team
Show Details

The installation went very smoothly and professionally. Both were very informative and professional. Highly recommended Mlec solar.

The installation went very smoothly and professionally. Both were very informative and professional. Highly recommended MLEC Solar.

Supplier Reply:

Hi Tanya,

Thank you for your glowing feedback! We're delighted to hear that our team met your expectations and that the installation process was smooth and informative. It's our mission to provide top-tier service, and your recommendation means the world to us. Should you need any further assistance or have questions in the future, we're just a call away.

Warm regards,
The MLEC Solar Team

Show Details

5 Star Solar Experience

Out of the 3 other local solar companies I engaged only MLEC was willing to come out to our home to provide a quote. The whole experience from the sales consultant visit through to the system being install just two later was a breeze. Communication throughout was great and the in-house installation team were amazing; efficient, polite and extremely tidy and they set up and fully explained the app for the system.
System performance has been great and we are now really starting to see the real financial benefits with our power bills reducing by over 60%. Extremely happy with MLEC and would highly recommend.

Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Amanda,
Thank you for your 5-star review. It's really pleasing to hear that you had a seamless & efficient experience throughout the whole process with us and that you are happy with your new system! As a local company, we work extremely hard across all areas of our business to ensure that we deliver to a high standard at all times for our customers. We will always ensure that we visit a property so as we can take into account the property details, customer's budget and full requirements, this enables us to provide the right system options tailored specifically for you. Glad to hear that your system is already providing you with a reduction in your power bills. Thank you for recommending us and again for choosing MLEC Solar for your solar requirements.
Show Details

Fantastic experience

I recently had the pleasure of working with the MLEC team for my solar and battery installation needs. I would like to give a special shoutout to Jake, who I believe was the team leader. Jake demonstrated a remarkable level of dedication and skill in ensuring that everything was completed to perfection. The entire team impressed me with their work ethic and commitment to excellence.

Furthermore, Karim, the sales consultant, was extremely practical throughout the entire process and provided invaluable assistance. I greatly appreciated his helpfulness and guidance.

Overall, I highly recommend the MLEC team for their outstanding work and exceptional customer service. If you are in need of solar and battery installation services, look no further than the MLEC team.

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Rohan,
Thank's for your glowing 5-star review! It's great to hear that you had a fantastic experience and were pleased with our end-to-end service and all the work carried out by the whole team at MLEC Solar. We pride ourselves on delivering an excellent customer experience and always work with our customers to ensure the best outcome, so when our customers take the time to provide such positive feedback on our service, we really appreciate it. We will be sure to pass your kind words onto all the team members involved. Thank you for highly recommending us and again for choosing MLEC solar for your solar requirements!
Show Details

Original Review on 02-06-2022:

New Solar Installation

Generally a good service across the board, provided an excellent solution to my requirements. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 4/5
Customer Service: 4/5

Supplier Reply:

Hi Dai, thank you for your review! We are really pleased that we were able to assist in finding the right solar solution for you. Thank you again for choosing MLEC Solar for your requirements.

10 months later we asked Dai: "Are you happy with the performance of your system so far?"

Yes
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Damaged property

The electrical contractor sent to install my system has somehow managed to surge the power while drilling into the wall during installation and damaged a number of appliances in the house including a very costly chlorinator which has a completely fried circuit board due to a power surge. Mlec is refusing to acknowledge this damage as their responsibility suggesting it was probably just a coincidence. Highly recommend keeping clear of this business.

Supplier Reply:

Hi Daniel,
MLEC takes this kind of issue very seriously and as a local and family-owned company, prides itself on its integrity, taking full responsibility and honouring our industry leading workmanship guarantee when we are at fault. However, in this instance, as was clearly highlighted to you on the day of installation (24/2) by our in-house fully trained/licenced and approved electrician, your outdated, 13 year old smoke alarm that does not meet with WA’s Building Regulations, and as per Australian Standards stipulate an operating life of 10 years, after which the alarm’s sensitivity and functions can decline, unfortunately due to no specific reason, it malfunctioned. This was a completely isolated incident and not in any way connected to the work that was being undertaken on the installation of your solar system as this was on the opposite side of the building that our electricians were working. After looking at the smoke alarm it was found that the wires connecting to the smoke alarm were loose and fell out of their terminals. The install team undertook a full check of your system and offered to provide you with a new smoke alarm to ensure you were compliant, however this was refused, therefore our team made sure that the circuit for the malfunctioning smoke detector was completely secured before leaving you at the end of the installation.

On the 10/3, 2 weeks after the installation, you then reported to us that your pool chlorinator was burnt out and that this was related to the malfunctioning smoke detector incident, even though again we clearly communicated that this wasn’t connected to the solar installation work undertaken. Regardless as a gesture, we sent one of our electricians to your property on the same day to look at the issue. After completing another full check of your system and testing all circuitry, it was deemed that your chlorinate did not have any surge protection, and therefore although there was no direct evidence, if was possible that when the smoke detector tripped it may have been the reason for the pool chlorinator failing. Since then, one of our directors has also been in contact with you to further discuss the issue, we have even offered to replace your smoke detector free of charge as a token of good will even though this issue was of no fault of MLEC. As you can clearly see, we have ensured that we have done everything we can to assist you in this matter and as has been communicated since the day of installation, MLEC was not liable for this unfortunate issue.
Show Details

Professional installation

Solar panels were installed today and we are very happy with the whole process. Very professional and efficient.

Supplier Reply:

Hi Raul,
Many thanks for your 5-star review! It's great to hear that you were pleased with our service and the system installation carried out by our in-house team. We work extremely hard across all departments to ensure that we deliver to a high standard and meet our customers' expectations, we will be sure to pass your kind words on to the team. Thank you again for choosing MLEC Solar for your solar requirements.
Show Details

A very successful experience with WA people

MLEC was referred by a neighbour. The sales rep. was prompt, very informative and investigated possible problems concerning installation of solar cells and inverter to our preferred location, before providing a quote which compared favourably to 3 other installers. Installation within 2 weeks of the quote, was done in 2 days by efficient, neat, competent, friendly people and matched exactly that proposed by the sales rep. The installer explained personally the use of the monitoring app (on my iPhone). All requirements regarding connection to the grid were completed by MLEC.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Wynne, Thank you for taking the time to provide a review! Everyone across the team at MLEC Solar will be extremely happy to hear that we delivered to your expectations and that you had a successful experience with us! Ensuring our customers are fully informed and completely satisfied throughout all stages of the process is what we aim for and it's always pleasing to hear when we have achieved this! Thank you again for choosing MLEC Solar for your solar requirements.
Show Details

Very Happy

Their consultant was very approachable, knowledgeable and happy to assist, I’m on a carers allowance and my Wife is on sickness benefits so finding finance for anything is 'difficult'. after a few dead ends the consultant found a lead that 'may' be successful (which it was!) he went out of his way to help - even with after hours calls. As soon as finance was approved a date for installation was set! The Installation team was working in the area and finished a job so called me to see if they could arrive early, after a quick friendly chat I instructed them where I would like the inverter then left them to it, they did their reconnaissance and made it happen! From my perspective all I had to do was say yes or no and provide my details and the MLEC team took care of ‘everything’ else, it couldn’t have gone smoother! A big thanks to the MLEC team, we wanted solar for many years and they made it happen, very professional, the product and the process was high quality.

Supplier Reply:

Hi Graham, Thank you so much for your 5 star review! We work extremely hard at MLEC across all departments in order to ensure that that the end to end experience that a customer receives is high quality, so it's very much appreciated when we receive such a detailed review, especially to hear that we have exceed the customers expectations! So glad that we were able to make your solar dream a reality. Thank you again for choosing MLEC Solar for your solar requirements.
Show Details

Great System

We decided on a solar and battery option. We liked the Solar Edge system we chose because we can add onto it in the future should we decide to get an electric vehicle for example. We’ve only had the system for a couple of weeks and have been tracking our usage via the app with great interest.
Inverter rating: 5/5

Supplier Reply:

Hi Angela, many thanks for taking the time to provide a review, all the team here at MLEC Solar really appreciated it. Glad to hear you are enjoying your new system and thank you again for choosing MLEC Solar for your solar requirements.
Show Details

Prompt and honest service. Installed within 3weeks from quotation.

Mlec was prompt to quote, followed up and had the system installed in under 3weeks.

Supplier Reply:

Hi William, many thanks for your 5 star review! We are glad to hear that you were pleased with the service we provided. Thank you again for choosing MLEC Solar.
Show Details

Original Review on 04-10-2021:

Excellent installation

MLEC we’re very good in terms of information supplied and the quote was very competitive. All quotations missed the fact that whilst I have 3 phase power at the meter and in my workshop, my house was only single phase. MLEC arrived on time, with a 3 phase inverter but this was identified and rectified immediately with no delay in the installation. The price was then adjusted accordingly.
Installation was quick and effective.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Peter, thank you for taking the time to provide a review! We are glad that we managed to meet your exceptions and also rectify the issue regarding the inverter quickly on the day of the installation. We do work hard to ensure our end to end service is always of a high standard and if any issues are identified that these are addressed and resolved asap. Thank you again for choosing MLEC solar for your solar requirements.

8 months later we asked Peter: "Are you happy with the performance of your system so far?"

Yes
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3 phase 10kw and battery/s

Luke visited us and delivered us a truthful quote on a large system and battery with option of more batteries, Luke is one of the best reps I have delt with which will sit well with MLEC.
I had a 10kw and battery system fitted which matched with the 3 phase of my house, the teams that fitted the system were very helpful, polite, but most of all the quality of workmanship was to a very high standard, the sparky advised I needed some extra devices to prevent panel string drop out due to shade, had them fitted,.
The system has now been working for my property and providing electrical power and I should see the benifits of the system for the future.
With the app you get real time generation and power consumption for the property and battery state which will help the home owner use power wisely and leisurely, well worth the expense as it will take a few years to pay it self off but in the long term good for me.
The inverter and battery set is neat in appearance not overly large fits in well with the house outside decor.
The inverter is a very radio quiet unit with minimal spurious noise for AM and hf, short wave reception.
All in all I would recommend MLEC for a solar system.
The only dampener was MLEC were held up by the power company and govt by fitting monitoring devices to inverters and taking their time.
Once cleared from power company holdups and govt red tape MLEC set a install date and did the job to perfection
I will consider a second battery

Inverter rating: 5/5
Battery rating: 5/5

Supplier Reply:

Hi Shane, thank you for your 5 star review! We are really pleased to hear that across all areas of the MLEC team we delivered on your expectations. We work extremely hard to ensure we deliver a high level of service throughout all stages of the process. Sometime there are a few third party issues out of our control, but glad we good get it over the line. Thank you again for choosing MLEC solar for your solar install installation.
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Not that great

Had to get them to come back after install to fix incorrect inverter setup
working good now.

Inverter rating: 4/5
Battery rating: 4/5

Supplier Reply:

Hi Nudge, thank you for your review! We try to ensure that everything is setup and working correctly on install, on the odd occassion where there are any issues we take these matter very seriously and ensure they are rectified asap as part of our after care service. Glad to hear that your system is working well now. Thank you again for choosing MLEC Solar.
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Happy Customer

Everything went very well and a very smooth and professional process.

Supplier Reply:

Hi Lottie, thank you for your 5 star review! It's great to hear that you were pleased with the service that we provided, all the MLEC team work hard to ensure that we deliver a true end to end service to our customers at every point in the process. Thank you again for choosing MLEC for your Solar requirements.
Show Details

Very good company to work with. Local salesman first up, and great installers.

Installation amazing. Arrived on time, completed the task, and were gone. All lads very polite and did over and above what was expected.
Panel rating: 5/5
Inverter rating: 5/5

Supplier Reply:

Hi Sue, Many thanks for you glowing 5 star review! The team will be extremely happy to see your feedback as this is what they strive to achieving for all our customers. Thank you again for choosing MLEC Solar for your solar requirements.
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Bad Service, Poor Communication, Misleading Sales

After spending $30000 on a solar installation, And explaining what we will be using this for they installed a system, and it's costing me more now.

They throw their shoulder up and says Mate it's done and they installed the system, Have never experienced such bad service in my life.

I will NOT recommend them at all they have no idea what they doing and the electricians have no knowledge of working out the usage needed.

Supplier Reply:

Hi Lenard.

Thanks for taking the time to outline your concerns. Since your initial review of our services was a 5 star positive one, my understanding is that the frustrations you have outlined above lie with the performance of your system since then. After opening an investigation into your case, I have found that we have taken the following steps in attempting to rectify your concerns: -Outlined and explained the power production to you -Offered to come to your property and test the energy draw & recommend a solution if necessary -Explained the system performance estimate that was sent with your supplied quote, which demonstrated that during the indicated estimated time period, the system performed well within the estimates we provided to you at the time of quoting. -Offered to come and walk you through the monitoring system for your solar setup. Following up from this, Company Director Ben Morrison personally came out to site and verified the solar system supplied to you was working, and found that it was producing power corresponding to the estimate we provided you at time of sale. He also provided reasoning for the circumstances that have created your high power bill, and attended site to confirm the load. Furthermore, Ben offered you an alternate way you can have the bill verified by a third party provider in Synergy. Ben is a highly experienced, highly qualified electrician who is CEC certified and has overseen countless commercial installations just like your own. He has been open in his communications with you, and has made several attempts to rectify your concerns. We understand that you are unhappy with your Synergy bills, however MLEC Solar is not responsible for the power costs that occur after the system is installed. Despite this, we have made efforts to rectify your concerns, and hope we can find an adequate resolution together.
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Poor installation

Not happy with how they have installed our solar, rang and told them to basically been told to deal with it not happy at all, installers have left wire and rubbish in our garden and on the roof.

Cables in conduct outside and all saddles not evenly space with different screws in each saddle, to pay for what we got is just really poor on workmanship and not professional as they say.

Supplier Reply:

Hi Brendan, Thank you for your review, we are extremely sorry to hear this, this goes against our high levels of customer service that we continually strive to achieve here at MLEC. We take these matters very seriously and one of our management team will be in touch to discuss this matter directly with you.
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Great install system works well

Solar quotes provided me with great information regarding Solar and as such helped e make an informed decision about install company

Supplier Reply:

Hi Bruce, many thanks for the 5 star review, the team here at MLEC Solar really appreciated it! Thank you again for choosing MLEC for your solar requirements.
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Good installer, with a good package, very quick to install, less than 1 week from saying yes.

On site quote, explained what I needed to know, arrived on time and polite, everything was organized, install team arrived on time and finished earlier than expected.
Inverter rating: 4/5

Supplier Reply:

We appreciate you taking the time to write a review and give us a 5 star rating Michael! We are pleased to hear that you were happy with our service and the job the install team did. Thank you again for choosing MLEC for your Solar requirements.
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Original Review on 09-05-2021:

Somewhat confusing

Quote was clear and prompt. I signed agreement with Now Solar but installation was completed by MLEC.

Installers were polite, tidy and punctual. Panel layout was not done according to diagram which was dissappointing
as it reduced exposure to sunlight. Fronius inverter malfunctioned on second day throwing RCD. Crew attended later that day and checked that all was safe. New unit will be installed 1 week after incident.

MLEC organized the grid connection which was done on same day as installation
Original ratings

Panel rating: 5/5
Inverter rating: 4/5

Value for money: 4/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 3/5

8 months later we asked Diane: "Are you happy with the performance of your system so far?"

Since the repositioning and optimiser addition increase in power production and decrease in use of outside power has been very satisfactory.
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Outback Superstars. Very professional.

I don't want to sound like the President of their Fan Club however Ben and his team, Jake, Mass and Simon are a great specialist crew that arrived when they said and did the job like they said they would.
It is very difficult to get professional tradies out in the bush.
Nothing was a problem for these guys.
They are polite and left the site clean.
The installation even looks good and very neat.
We are breathing new life into a forgotten and abandoned homestead in the Australian outback and we recommend these guys if you want to reduce your power bills and carbon footprint like we have.

Supplier Reply:

Hi Kerry, thank you for your 5 star review, it really means a lot to all the team here at MLEC! It's great to hear that you are happy with your product and that everyone from initial consultation right through to the install has provided a high standard of service, this is what we aim to achieve for all our customers and it's much appreciated when that has been recognised. Glad we could assist in revitalising your outback homestead! Thank you for recommending us and for choosing MLEC for your solar installation.
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Fairly average operators

MLEC sent out their sales rep and installation expert, a week before installation, and we spent a whole 2 hrs with him. He was very good, and explained everything in detail.

What impressed us most was, he pulled up the Google satellite views of the house roof, and went to great pains to produce his software programme, whereby he could measure and position the panels on the roof.

We have had trouble with shading of the 8 panels on the rear of the house in Winter, with the previous 1.5Kw system, so we ensured the new panels for the MLEC 6.6Kw system were positioned, spread over the rear and NW side of the house.

Lo and behold, their installation team turn up, and they position 12 of the 18 panels on the rear of the house - lower down than the previous panels - where they can get fully shaded in Winter!

There was no consultation with us as regards positioning, no reference to anything that the installation rep had drawn up!

We wasted a whole 2 hours of installation designing, all for nothing!
The system is working O.K. for now, because it's Spring, and we don't have shading problems at present. But come Winter, we'll probably be down 20% or 25% on power generation, because of the poor panel positioning!

I personally think this company is pretty average as regards meeting customer satisfaction.

The office sent out "warranty and data" information - which wasn't attached to the email! I had to tell them they'd forgotten to attach it - so another person sent it - and all it was, was a factory panel and inverter brochure!

No-one has contacted us to ask if we're happy with the completed installation, or whether there are any problems. So follow up with this company is non-existent.

The system is supposed to be 5Kw, but we've never seen more than 4.85Kw generated in the 5 days since it was installed - and the system has been in full sun and we had a 33 deg day.

The "Solarman" app that MLEC provide for wireless connection is pretty useless, you can't adjust any settings on it, you can't enlarge any of the graphs to see the fine detail, it's the most pathetic app I've encountered in a long time.

Overall, I'd give this company a 3 out of 5, and I'll be surprised if they're still in business in 5 yrs time - meaning our 20 MLEC warranty is probably pretty useless.

Supplier Reply:

Hi Ron, Thank you for providing a detailed review based on your feedback. We are sorry to hear that you were not completely satisfied with the service provided and the issues with your system. At MLEC we strive to provide a high level of customer support and service at all stages of the end to end process and work hard to address our customers concerns quickly and effectively. If there is anything further that we are able to assist you with at this time, please do not hesitate to get in touch. Thank you again for choosing MLEC for your solar requirements.
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Quick and smooth transition

Well done team!! Very smooth and efficient, tidy, punctual and quick process throughout!! Darren was very knowledgeable, friendly and patient with us! Thank you Darren :)

Supplier Reply:

Thank you for your 5 star review Sandra, we really appreciate it when we receive such positive feedback! Everyone at MLEC works hard to ensure that our customers are completely satisfied with the end to end service we deliver. Thank you again for choosing MLEC for your solar.
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Took some time, but worth it in the end...

The sale process was okay. Should have put more emphasis on back up strategy and expectations during a grid outage.

Installation team (ended up with 3 different groups) were all great. Professional and listened to all concerns.

Customer service is average. I had some issues with the product from day 1 and it took longer to be resolved then it needed to take. However, in the end I got what I wanted and am very happy.

Panel rating: 4/5
Inverter rating: 4/5
Battery rating: 5/5

Supplier Reply:

Hi Bob, many thanks for taking the time to review! I'm sorry to hear that there were a few issues along the way, but pleased that the team took care of these and that you are happy with your system. We always try and provide a high standard of customer service and aftersales care to ensure that our customers needs are fully met. Thank you again for choosing MLEC Solar for your solar requirements.
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Original Review on 16-11-2020:

Most satisfied

Very professional sales person. After a few hiccups, the installation was installed to our satisfaction. The installers were all polite and tidy and everything so far seems to be going well. Original ratings

Panel rating: 3/5
Inverter rating: 3/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Thank you for the 5 star review Sylvia! We really appreciate you taking the time to provide a review and glad to hear that the end to end service our team provided was of a high standard. We will always take responsibility in resolving any issues that occasionally arise on installation and are please to hear that you were fully rectified promptly. Thank you again for choosing MLEC for your solar requirements.

7 months later we asked Sylvia: "Are you happy with the performance of your system so far?"

I can't really speak for the quality of the panels, battery or inverter as we havent really been able to determine whether the product is working effectively. We had issues overall firstly with the installation not going in the agreed position (put in a stupid place) when accepting job. It was partially moved after discussion yet we still do not seem to be getting the return we were told we would get on a worst case scenario.
Overall, this was an expensive exercise for little to no return. Very disappointed.
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Original Review on 14-10-2020:

Quality parts and panels

Quotation was excellent, installation forgot to hand paper work over and cut half of the house power off due to one wire in the incorrect spot. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 4/5
Quality of System: 5/5
Installation: 3/5
Customer Service: 4/5

Supplier Reply:

Hi Geoff, thank you for taking the time to provide a review. We work extremely hard to provide our customers with a high level of service and support throughout the process and I'm pleased that we were able to quickly rectify any issues that took place at install. Thank you again for choosing MLEC for your solar requirements.

8 months later we asked Geoff: "Are you happy with the performance of your system so far?"

Yes so far so good how ever we are in an area with poor wifi, therefore I would have liked an inverter that also showed its performance as well
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Timely install

Got messed around trying to schedule a site visit, it was all set for a Saturday then just prior got told they don't do Saturday meetings in person.
Other than that it all went well, just waiting for the WiFi setup to happen so we can see if the system is working.
Salesperson was good to deal with, install was neat and timely.

Supplier Reply:

Hi Beau, thank you for taking the time to provide a review. Firstly, apologies any inconvenience caused re the Saturday appointment, As you correctly highlighted in your feedback, we do ensure that we undertake an on-site assessment as we believe this is in the best interest for the customer. We are pleased to hear that everything else went smoothly. Thank you again for choosing MLEC Solar for your solar requirements.
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Original Review on 03-10-2020:

Good throughout

Sales and quoting was very prompt with very competitive pricing. The tiles on our roof are not very robust and hard to find replacements indeed we couldn’t find any prior to the install. Inevitably installation resulted in quite a few roof tiles broken but MLEC were able to very quickly find replacements (when we could not) and replace the broken tiles. All staff were very friendly and cleaned up to a high standard. Would recommend. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

Supplier Reply:

Hi David, Thank you for your review and for recommending us, we really appreciate you taking the time to provide your feedback and glad the team and our service met with your expectations. We will always try and go that extra mile to ensure our customers are completely satisfied with our service and we were glad to be of assistance in sourcing the replacement roof tiles. Thank you again for choosing MLEC for your solar requirements.

8 months later we asked David: "Are you happy with the performance of your system so far?"

Yes
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Fantastic service, friendly installer and reliability on time, clean and tidy after installation.

Fantastic service, friendly and reliability on time clean and tidy after installation.
Inverter rating: 5/5

Supplier Reply:

Hi Wen Shi, many thanks for providing us with a 5 star review! We always look to offer a high level of customer service across the whole team/process here at MLEC and it very pleasing to hear that we met your expectations. Thank you again for choosing MLEC for your solar requirements.
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Original Review on 20-09-2020:

Easy to deal with, simple explanations

Shannon was great to deal with. She looked at what our bills were and broke the bill down to show us what we could expect. The installation guys were good, slight issue with polarity error but easily fixed. Overall happy with the service and price. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 5/5

Supplier Reply:

Thank you for the review Samuel! We really appreciate you taking the time to provide a review and glad to hear that the end to end service our team provided was of a high standard. We will always take responsibility in resolving any issues that occasionally arise on installation and are please to hear that you if was quickly resolved. Thank you again for choosing MLEC for your solar requirements.

8 months later we asked Samuel: "Are you happy with the performance of your system so far?"

Yes it has, hassle free and easy to track performance.
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Original Review on 21-09-2020:

Very good value for money

Installers were punctual and efficient. Customer service was excellent including follow up calls. Very happy with the system. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 4/5
Installation: 3/5
Customer Service: 4/5

Supplier Reply:

Thank you for your 5 star review Stephen, we really appreciate it when we receive such positive feedback! Everyone at MLEC works hard to ensure that our customers are completely satisfied with our end to end service. It's great to hear that you are happy with your system. Thank you for recommending us and for choosing MLEC for your solar requirements.

8 months later we asked Stephen: "Are you happy with the performance of your system so far?"

Exceeded them
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Would never recommend MLEC Solar

Installation cut 2 holes in our ceiling and also cut a hole in our brand new corrugated roof which they did not tell us. Good thing the air-conditioning Installation guys seen it and took photos and told us straight away as there was rain coming.

Took ages to get through to anyone to help us and they would never leave a message when returning your call. I emailed them plenty of photos and there was only one customer service lady that actually went out of her way to help.

Over a month after Installation they finally sent someone to fix the roof which consisted of a bit of tin screwed over the top of the hole.... what a bunch of cowboys. Now we have to get the original roofers in and pay them to fix it.

Really annoyed that we had paid them before they fixed their stuff ups as I would honestly get them to remove it all and go with someone else.

Supplier Reply:

Hi Stacey, we are sorry to hear that our service didn't meet with your expectation, this goes against our high levels of service that we continually strive to achieve across all areas at MLEC. Unfortunately issues can sometimes occur with regards to installations and we look to rectify those as quickly as possible and to the client satisfaction. We take these matters very seriously and therefore appreciate your feedback in this instance.
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Solar Install

Hi Guys,

I have just had my solar installed and would like to express my thanks to the team, really professional, first class job and friendly, and all has been a hassle free experience well done MLEC would recommend you to anyone.

Regards
Tony Green

Supplier Reply:

Hi Tony, Thank you so much for your 5 star review! We work extremely hard at MLEC across all departments in order to ensure that that the end to end experience that a customer receives is of a high level, so it's very much appreciated when we receive such a glowing review, especially to hear that we have exceed their expectations! Thank you again for choosing MLEC to install your solar and we are grateful that you will be recommending us in the future!
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Original Review on 04-09-2020:

Great experience, professional and good value

I had already researched my options so had a good idea prior to the salesman visit. Very accommodating with my requirements no problems with a couple of changes to panel layout. Due to the SENEC V3 being a relatively new product to their range there were a couple of issues with the extra smart power backup but resolved without problems.
Really clean installation as the SENEC V3 is a combined inverter/battery and freestanding.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

Supplier Reply:

Hi Paul, thank you for your 5 star review, it really means a lot to all the team here at MLEC! It's great to hear that you are happy with your product and that everyone from initial consultation right through to the install has provided a high standard of service, this is what we aim to achieve for all our customers and it's much appreciated when that has been recognised. Glad we managed to resolve the initial teething issues. Thank you for recommending us and for choosing MLEC for your solar installation.

8 months later we asked Paul: "Are you happy with the performance of your system so far?"

I’ve had the system running for 8 months with no issues. In that time its generated 9.8Mw, exported 5.9Mw and only used 127kwh from the grid. We only use gas for hot water so with those figures the system is performing way above expectations. I also have the backup power option but has not been tested due to no power outages. The panels carry a 25yr replacement warranty and the hybrid inverter/batteries have a 10 year warranty. My calculations have the system cost recouped between 7-8 yrs at current electricity prices. Highly recommended
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Great value for money and great communication

Easy to deal with.
Installers were polite and punctual.
Everything was organized for grid connections.

Inverter rating: 5/5

Supplier Reply:

Hi Mike, many thanks for the 5 star review, we really appreciated it! Thank you again for choosing MLEC for your solar requirements.
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Value for money

Brendan made the entire enquiring, decision making and installation process easy and enjoyable. He kept in regular communication, answered our queries as they arose, dealt with the technical and practical aspects of having our solar system installed and took the uncertainty out of the process for us. The installers were efficient, capable and polite. Being able to pay off the purchase price in instalments was a significant bonus. We genuinely recommend MLEC.

Supplier Reply:

Hi Max, appreciate you taking the time to write a review and give us a 5 star rating! We are pleased to hear that we met your expectations with our end to end service and the job the install team did. Thank you for recommending us and again for choosing MLEC for your Solar requirements.
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