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Solargain Hervey Bay Reviews

Based on 35 reviews

  • 5 star 12
  • 4 star 22
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.40
  • System Quality
    4.56
  • Customer Service
    4.53
  • Installation
    4.61

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About Solargain Hervey Bay, Solar Installers

Solargain Hervey Bay is a Solar Power Installation company based in serves Hervey Bay - Bundaberg and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Solargain Hervey Bay Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Steve and his team that did our installation were very professional, very proficient & friendly to deal with making it a pleasant experience to have our solar system installed. We would recommend them without hesitation. Show additional information
Steve is very knowlegable and explained all aspects with no pressure. Installers were polite , minimum of fuss and left no trace. Neat tidy job. Waiting for Ergon to finalise change over Show additional information
Very helpful and willing to spend the time to talk about pro's and con's of how the system was to be implemented. I have an East/West roof and we eventually decided on an even split of 11 300W (6.6kw)panels on each side connected to a 5kw Fronius as we tend to use a fair bit in the morning as well as late in the afternoon. The hot water is on a timer and heats during the middle of the day which has been working well so far. Opted for the full fronius web monitoring service which is just what I wanted. I can see my current power draw and time when to use as much of the solar generated where ever possible. Really happy. Steve is very helpful and willing to go the extra mile to help out his customers. Top bloke and his installers are too. Very happy. Show additional information
Aiden spent almost an hour discussing our particular needs, answering questions and followed this up with the written information I requested. He was knowledgeable, personable and supremely polite with a real interest in helping us have an informed and positive experience in an industry flooded with providers of variable quality. When I had further questions he was just as willing to assist, even answering a message over the weekend when he wasn’t at work. Steve was equally as professional and helpful during our home consultation and gave us confidence in moving ahead with Solargain. Peter and George arrived for the installation this morning on time and although the heavy rain halted their progress I have every confidence they will complete the job as professionally as they began. So far I’m extremely positive about our experience. Show additional information
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I interviewed two of the three reps who contacted us, plus the local region Solarhart rep. The Solargain franchisee was a standout in this region in every respect. We had the system install completed yesterday. Limited in Qld residential to single phase and subject to Ergon's restrictions, went to the res. max. limit of a 5kW Fronius Primo (International) Inverter w/Smart Meter plus x24 270W QCell panels for a 6.48 kW oversize in an E-W 12+12 split array install. Up and running today and couldn't be more pleased.

In hindsight, negotiating the Solar installation minefield as a total solar power install "Gumby" without SolarQuotes' help would have been a nightmare. Instead, the whole process has been easy and smooth sailing with a resultant system we are delighted with at as fair a price as one is going to get in regional Qld without compromising on quality components and a reliable installer with runs on the board who is coincidentally sufficiently established be as likely to remain solvent in the long term for service as anyone in the business. Two thumbs up.
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We spoke to several providers in the Hervey Bay area prior to making our decision. Most were knowledgeable and helpful in talking us through the various options they had available. However Steven at Solargain was particularly so, taking considerable time in not only talking us through the products he sold, but also other options on the market - he seemed to genuinely want us to make the right decision for us regardless of whether that meant he got the sale. Unlike some of the other providers he also didn't pressure us to make a quick decision. Install was only a few weeks after we gave the go ahead and Peter was very efficient and particular with placement of the panels and inverter and in connecting the smart meter. Highly recommend the team at Solargain Hervey Bay. Show additional information
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Gem Energy salesman didn't have an understanding of his own products and unable to price-match or even be competitive. Show additional information
Professional service and we have a brilliant product of high quality. I got six quotes and this company came out on top in every area for quality service and being local was important too Show additional information
I got from Hervey bay 4 months ago and love the savings Show additional information
We had a noise problem with the unit after it was installed. When I said we couldn't put up with the noise as it ways near where we sit outside there was no problem they came a few days later and reinstalled the Inverter on another wall. The electrician they used couldn't have been more obliging or professional he really cared that we were happy with the installation. Show additional information
Good knowledgeable people with excellent customer service attitude Show additional information
System has only been switched on for three days. Having problems with it dropping out and restarting. I hope that can be cured. Show additional information
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They arrived on time , mounted the unit, and electrician stayed till late coupling the system to the suppliers network. I have had no further contact with them since.
All in all, from a novice's point of view, it all seems to be working okay. I'm not sure it has made any obvious difference to my energy bill yet.
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Additional Comment added on 22/5/17:

After installation we noticed that our oven was not working and wondered whether it was coincidence or a fault in our original wiring. We contacted Steve who had Peter, his electrician, come around to check it out.

Peter traced the oven wiring right through and in doing so found an unterminated live wire lying in the ceiling. This he remedied but also found another cable which needs adjustment as it is pressing heavily on a truss gangnail plate.

The oven problem turned out to be a failed circuit breaker which was swapped out.

Altogether a couple of hours work involving removal of the oven, navigating through our ceiling cavity, removal and replacement of roof sheeting and checking out the circuit board.

While the fault lay with our circuit board, Steve refused to make any charge for the work.

This was service which was far beyond what would normally be expected.

Altogether a good system at a competitive price, delivered before time and with magnificent follow up. Very highly recommended!
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It was seamless and smartly installed the we had 3 weeks of cloudy weather!
My online app is working and is a useful addition.
Thank you for your advice
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Found steve good to deal with, prompt in his service and after sifting through the minefield of different systems and so called information was able to assertain that all of what steve had told me was truthfull and correct. Finn site was very helpfull during this process. Thanks finn. Show additional information
These guys were terrific right from the outset. Steve explained the options to me perfectly, listened to my questions and worked with me to find an appropriate system for my needs. He came to site, provided a fixed quote and arrived on time on installation day. The install is neat and tidy, the system works wonderfully and the install team even offered to fix some ruts left in the lawn after parking on the wet soil. Very pleased with the service and the system so far and would highly recommend Solargain Hervey Bay! Show additional information
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Steven very helpful and spent a lot of time answering all our questions. The installers did a good job and were very friendly. Show additional information
Unable to use system yet as Ergon are dragging their heels with their end Show additional information
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Steve from (Solargain Hervey Bay) was outstanding.
The guy knows what he is talking about, no nonsense straight-up advice.
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With long warranty periods we hope someone is around to honour the warranty in the years to come Show additional information
Nothing was to much trouble for Steve ,All the questions we threw at Steve were answered to our satisfaction.The insterlation date that he quoted was carried out on the day and time.The neatness and quality of the workmanship I would rate as second to none .
Overall a job well done 10 out of 10.
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Prompt in installation Show additional information
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The installation went through about a month ago. we are still tweaking our usage to get the best value of production versus consumption. We feel this is the best investment we've made in years. Show additional information