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Solargain Hervey Bay Reviews

Based on 81 reviews

  • 5 star 36
  • 4 star 42
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.58
  • Customer Service
    4.68
  • Installation
    4.72

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About Solargain Hervey Bay, Solar Installers

Solargain Hervey Bay is a Solar Power Installation company based in serves Hervey Bay - Bundaberg - Gympie - Maryborough and serves QLD. Here are their reviews as submitted by visitors to SolarQuotes

Solargain Hervey Bay Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
They came the day they said they would, finish in two days and Darryl the electrician was a very nice man. Show additional information
All three companies were prompt to contact me. They were all very courteous and spent time describing their products. They were patient and explained the pros and cons of installing different types of solar systems , and what size would be most applicable to my home. Some of the companies offered multiple choices with varying price ranges, whilst others simply recommended one. We chose Solargain , but I am sure the other 2 would not have disappointed. The installation was completed very competently and those involved did a first class job. I found the information from Solarquotes invaluable and certainly their recommendations very, very helpful. Show additional information
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Appreciated the experience from start to installation, we just got our electricity bill,without solar, so it will be interesting when the next one arrive.
I found Aiden to be very respectful, exceptionally well mannered and a young gent who, I feel, knows his job. We could have gone for a much cheaper system elsewhere but after being explained the difference in products and explained in a manner in which I felt comfortable, and we both felt very comfortable with decision to go whit Solar Gains quote. The Installers were/are a very professional in their approach and mannerism. When finished, they cleaned the site and left only panels on the roof and no rubbish or metal debris from the aluminium cuts. A vey professional and non pushy company who, I feel, looked at what we needed and our budget, not what they needed.
Extrememly happy to recommend these gents for a job well done. We did not buy the rolls royce but purchased the next best thing. Thank you guys, I/we appreciate your niceness.

Brad and Loie Burrum Heads
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Solargain was extremely helpful in all aspects of solar power. Aiden was very professional & he went out of his way to explain all options available for me to choose. They came out immediately & also continually emailed me advise & show their products for me to review before coming to my property. They were reliable, knowledgeable & honest - a great company. Show additional information
Thank you for all you did Show additional information
I was open from the beginning about the fact that I was shopping around for the best solar company in town. In a market with so many companies and options, I figured it made sense. I could’ve saved myself the time and just gone with Solargain from the beginning. I met with Aiden who answered all of my questions and gave me options which best suited my particular circumstances. He was friendly and informative without being pushy. At no point was I pressured into a sale which I appreciated.

The installation happened earlier than I’d anticipated which was a pleasant surprise and the installation team arrived on time and stayed to make sure the job was done properly. I’ve only had the panels on for a couple of weeks but I’m already really glad that I chose to go with Solargain. Based on the ease of my experience, I have a friend who is now also in the process of getting Solargain to put panels on her house too.

Fun fact: one of the other companies I met with to discuss solar, packed up his gear as soon as I mentioned the deal I’d been offered, said he couldn’t compete and then mentioned that he wished he’d got Solargain to install the system he’d just put on his own house. When competitors want to use your business, you know you’re getting it right.

Supplier Reply

Hi Laura,

Thank you very much for your feedback & for your business!
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Always looking to give Electricity suppliers the finger, vintage polluters they are, only looking 2 minutes ahead instead of looking after nature and our future generations, we bought the best efficient panels to get the maximum results for our money, after all you could buy a new car for the money we spent but it doesn't pay you back one cent, we decided not to buy a new car and get a few panels on the roof, its a no brainer, our current car will last another 10 years, so we are happy, looking after our planet ,it just feels good. Show additional information
The sales rep Aiden was friendly and knowledgeable, he spoke about the variety of products without receiving any pressure from him to make a decision during the meeting. Show additional information
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Steven and his team really looked after us ,with honest professional advice, A great install and best price, happy to answer any questions well after the job was completed ,nothing seemed too much trouble. Hard to find genuine people like this now days. Simply the best.

Supplier Reply

Hi Paul, we hope you're well.

Thank you for your feedback, we appreciate it!



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Really happy with the experience of installing solar with Solargain Hervey Bay. Customer service was fantastic, all of the staff were a pleasure to deal with and were very professional. Very happy! Show additional information
Solargain provided the most professional quote and thoroughly explained all of the options available. The installation proceeded without a hitch, on time and as per the quote. The system was audited by the government after installation and passed without any problems. Our power bills have halved since the system went online. Show additional information
Steve was great. He was really interested in his products and getting the most out of them for my particular requirements. He spent time explaining things and making some changes when needed. Very pleased we went with Steve from Solargain. Show additional information
Steve I have got no complaints at all. You have a great company and workers. The help you gave me when I had trouble with ergon I can't thank you enough

Supplier Reply

Hi Shane,

We are always happy to provide help. Thank you for your review we appreciate your feedback

Show additional information
We previously installed a solar system on another house,we were that impressed we were going to stick with the same installer.
That was until we met Steve, he promptly came to have a chat,no pressure at all.He understood the technicalities to install nil to grid and all the processes involved with other parties.
Steve,including his installers had a very nice customer approach that made you comfortable to the end.
Quality of service,materials,professionalism is exemplary. We are very happy with the price.
I didn't hesitate to recommend Steve and his team of Solargain to my freinds and others.Steve followed through with them and soon installed three of my freinds solar systems.
Steve is just a phone call away, to answer any general questions on the operation of your system.He is very obliging, you do not get swept under the carpet when the install is finished.
Highly recommend to call Steve for a no obligation quote and ideas to suit your personal solar needs.
Paul from Palm Lakes Estate Hervey.
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Staff easy to deal with and very professional knew their product

Tradesmen were very professional and answered any questions I had

Recommend Solargain Hervey Bay
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Steven and his team are good, and I would recommend them to anyone considering a solar installation, they worked fast and answered all my questions, still providing service even after installation.

There are a lot of businesses in Hervey Bay providing very poor customer service, Solargain Hervey Bay is not one of them.
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Everyone at solargain was super helpful, would highly recommend Solargain to anyone. Show additional information
Great price and all round service. Our power bills have been reduced by 2/3. Show additional information
Steve was very knowledgeable, helpful and prompt. The online system is easy to follow. The price was very competitive. Very happy with solargain. Show additional information
Very happy with the service and installation. Show additional information
Very efficient and neat installation. Steve made sure wifi monitoring was up and running on home computer after work completed. Show additional information
From start to completion, we were impressed. Steve was honest and straight up. Gave us a choice of manufacturers for Inverter and panels. We decided to pay a little more for a more premium system. The installers were great one of the few tradies we have had here that cleaned up after themselves. They gave us good information and were very helpful. I can only suggest it is at least worth making a call to Solar Gain Show additional information
I can recommend Solargain to any body, so far they have been fantastic Show additional information
The level of service was outstanding. from Aiden the sales rep, to Pete and George the installers and the owner of the business Steven Brocklehurst. Could not be more happy. Show additional information
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Supplier Reply

Hi Warren, Thank you for your business and your feed back Show additional information
Excellent sales team, left out no detail, answered all questions with expert knowledge. Installation was thorough and installers took pride in their work. Highly recommended

Supplier Reply

Hi Brock,

Thank you for your business and your feed back!!
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MY HUSBAND AND I HAVE BEEN TOTALLY IMPRESSED FROM SALESMAN ADIAN WHO DID NOT HARD SELL WAS VERY INFORMATIVE AND VERY HELPFUL AS WE HAVE HAD NO EXPERIENCE WITH SOLAR.
THE INSTALLERS WERE FANTASTIC PETER FOR 3 DAYS, GEORGE FOR 2 DAYS AND HALEY FOR 1 DAY WENT ABOVE WHAT WE EXPECTED THEY WERE GREAT. WE HAVE BEEN LEFT VERY SATISFIED WITH THE WHOLE PROCESS VERY PAINLESS.
I WOULD SCORE THEM 10 OUT OF 5 OVERALL TOTALLY BRILLIANT.
SOLARGAIN HERVEY BAY WE CAN NOT PRAISE THEM MORE HIGHLY AND RECOMMEND YOU TALK TO THEM BEFORE GOING ELSEWHERE.
BEST OF ALL THEY ARE LOCAL,
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I was very impressed with their knowledge and prompt service. I liked the fact that they weren't pushy. Show additional information
I Have ordered a system and will be here next month. Solar Gain has been very good to deal with. Show additional information
Great company, highly recommend. Follow up service after installation was great. Solargain hervey bay made the whole experience easy and informative. Show additional information
Very happy indeed ? Steven Brocklehurst knows his solar inside and out , so helpful and honest . I highly recommend this company in Hervey Bay .

Supplier Reply

Hi Annie, Thank you for your business and your feed back!! Show additional information
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Aidan was very knowledgeable about the systems and bent over backwards to assist, Peter and his team were fantastic, installing our unit in between showers
Had an issue with the Wi Fi connection which Steve addressed straight away

Only issue we had was trying to get Ergon Energy to connect to the grid as it took 6 weeks to get connected
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Steve the owner very good to talk with, no hard sell
I went with this company as i feel they are Secure ,Quality & very approachable ,just a ph call away
install was good ,just a few bags & wire bits left behind in garage
would buy again from Steve
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Bad weather would have contributed to delay in installation but hoping for this week Show additional information
Some solar people remind me of the home insulation debacle. Well polished and practised sales pitches and quick to be extremely negative of other suppliers. Don’t want to ever go through that process again. At least one of the quotes came from local outlets not associated with your service.

Supplier Reply

Hi Anon,

Thank you for your business and your review, I'm very sorry to hear of your bad experience with getting quotes on your Solar, as this review is about Solargain Fraser coast/wide bay can you please confirm that we did not employ those same tactics that you had mentioned?

So we can improve our customer service at Solargain could you give us any further feed back on your system quality and customer service?
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Solar panels not installed yet. Will see how they go on installation Show additional information
Easy contactable excellent service . Would use them again if I had to , had one minor issue problem addressed first thing next day .


Laurie
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Solargain Hervey Bay were the best tradesmen I have dealt with. On time, very informative and efficient and take pride in their work. Very particular in balancing the curve in our tiled roof and getting a straight looking panel. Show additional information
Cleaned up and removed all rubbish, supplied full details of system, hope to add battery( large) in 12 months. current new system designed to have battery easily added Show additional information
Steve and his team that did our installation were very professional, very proficient & friendly to deal with making it a pleasant experience to have our solar system installed. We would recommend them without hesitation. Show additional information
Steve is very knowlegable and explained all aspects with no pressure. Installers were polite , minimum of fuss and left no trace. Neat tidy job. Waiting for Ergon to finalise change over Show additional information
Very helpful and willing to spend the time to talk about pro's and con's of how the system was to be implemented. I have an East/West roof and we eventually decided on an even split of 11 300W (6.6kw)panels on each side connected to a 5kw Fronius as we tend to use a fair bit in the morning as well as late in the afternoon. The hot water is on a timer and heats during the middle of the day which has been working well so far. Opted for the full fronius web monitoring service which is just what I wanted. I can see my current power draw and time when to use as much of the solar generated where ever possible. Really happy. Steve is very helpful and willing to go the extra mile to help out his customers. Top bloke and his installers are too. Very happy. Show additional information
Aiden spent almost an hour discussing our particular needs, answering questions and followed this up with the written information I requested. He was knowledgeable, personable and supremely polite with a real interest in helping us have an informed and positive experience in an industry flooded with providers of variable quality. When I had further questions he was just as willing to assist, even answering a message over the weekend when he wasn’t at work. Steve was equally as professional and helpful during our home consultation and gave us confidence in moving ahead with Solargain. Peter and George arrived for the installation this morning on time and although the heavy rain halted their progress I have every confidence they will complete the job as professionally as they began. So far I’m extremely positive about our experience. Show additional information