Energy Aware Reviews

Based on 226 reviews Aus Ranking

  • 5 star 15
  • 4 star 156
  • 3 star 49
  • 2 star 5
  • 1 star 1

Average Customer Review

  • Value
    4.03
  • System Quality
    4.08
  • Customer Service
    4.06
  • Installation
    4.24

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About Energy Aware, Solar Installers

Energy Aware
Silver Partner
Energy Aware is a SolarQuotes Client (what does this mean?)

Energy Aware is a specialist solar power installation company with operations in Victoria, South Australia, New South Wales, Queensland, Western Australia, Tasmania and Northern Territory.

All solar systems installed by Energy Aware are certified to Australian Standards and installed by Clean Energy Council accredited electricians. In addition, all our solar systems are approved by the Clean Energy Council and supported by Australian based lifetime warranties.

We pride ourselves on offering customers the best value-for-money solar systems on the market. We stock affordable systems for the average Australian home, as well as premium systems for customers with larger budgets.

We help our customers understand the financial benefits of solar power before purchasing. In addition, we provide a fast and straightforward installation service which includes managing all rebates and Government paperwork. For customers seeking finance, we provide direct debit repayment plans for up to 30 months.

Energy Aware Solar Reviews

Price includes a battery as the system is for a farm stock watering project where water is required 24 hours Show additional information
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Out of the three companies you put me onto only one got back with a serious quote which was energy aware. One said they would send through a quote but couldn't get onto the job and the other told me up front they were expensive and would send a quote but nothing ever came of it. Energy aware are great to deal with. They have kept me informed through the whole process and haven't installed yet due to rainy weather. I wouldn't get up there either in the wet so I'm happy to wait till the right time for them. Thank you for your help with solar and I found your web page very informative. Cheers Mandi Show additional information
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We bought Trinia panels with SMA inverter. System generates about 28kw a day in summer and 22-24 in winter, so happy with that. Products are great, its the service which is poor. After a storm, cable ties that had broken washed down the downpipe from the roof and caught on the leaf guard. A spanner would appear on the SMA screen saying check insulation and power generator. Sent a photo of the screen to Energy Aware asking for advice....still nothing. Their customer service is poor Show additional information
Energy Aware did not come to the house to quote. Quoted on 20 panels. When the installers came they could only fit 19.

They then said

We have just received word from ###### on site that he is encountering significant difficulties with the tile situation on your roof and this is blowing out install times significantly. There is also an issue with your board and we will need to swap out your main switch. Additional costs come to:

Main Switch: $150
Roof work: $450

They had rung my wife saying the same thing even before the installers had arrived (they later said they were confused with the morning job). Is this a pattern?

The main switch was not changed and the roof has been there for 65 years, so was no different to the time of the quotation.
This claim was ultimately dropped.

The installers came 3 hours late and did not finish. The job was therefore delayed for 3 weeks (christmas) When they came it took the team 6 hours to finish the job so there was no way they could have completed the job in an afternoon on the original visit.
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Will know more when we have it installed late may feel free to get back to us Show additional information
Energy Aware gave great information, were timely, and communicative. The other two you suggested were not as thorough and gave us conflicting information. We don't have an installation date yet, but they said it will be in about 2 to 3 weeks. Thanks for all your help. Much appreciated. Show additional information
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The company I dealt with didn't quite deliver what they promised, however the sub contracted installer was excellent. The company rang me and advised me the supplier would be there at 8am, and at 9am, I rang them back, to be told that they were having trouble with a forklift and were running a bit late. Installer arrived at 9.10, and advised me that they don't start work until 9am, so never should have been booked in for 8am. Salesman then rang me about 30 minutes after installer arrived, and told me he had just spoken to the installer and they would be there in 10 minutes. I then stopped him and advised him that they were already there, and that I had now been lied to by 3 different staff members. Installer 5 stars, Salesman and office staff 0 stars Show additional information
Our experience at quoting and installation stages was excellent. Installed September 2013 we've had good as expected returns.
October 2018 and our Aurora invertor stops working and displays an error code E031. Call Energy Aware who state "Oh what a shame its one month out of warranty " Around $2000 to replace after only 5 years!! We are in the process of collating our AGL bills to show the invertor stopped working within the warranty period. Lets see how we go??
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Matthew from Energy Aware & the installation team were all courteous, professional & respectful. The installation was done 2 days ago & no mess was left behind. The Trina Honey panels were installed with a Zeversolar inverter Zeverlution 5000. It's early days but with some reasonable sun today I was able to connect wirelessly & noted attainment of over 22 kWh by 3:40pm. My daily average over the past 2 months was 20.77 kWh so it is looking promising to achieve payback & benefits from the system. Show additional information
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Good value for money. Quality panels and inverter, easy installation done in a timely manner Show additional information
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Good communication and information. Helpful.
Friendly, competent, efficient installers.
Region - Northern Spencer Gulf. Roof facing due North.
System seems very sensitive and has an output of up to 2.5Kw on August -September days (its maximum is 3.2Kw). Very pleased with this. The new import/export meter hasn't been installed yet and so I can see the current analogue meter going backwards - profit, profit, profit.
Summer cooling is via a ducted evaporative system.
As a small power user overall in a traditional three bedroom house I have calculated that I will pay off my investment in under five years, perhaps even sooner, helped by the AGL feed-in tariff.
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We were late in accepting the quote (by about 8 months) but Energy Aware still honoured the original quote. It took 4 months for them to install the system due to the Christmas break, electrician on holidays etc and a heavy workload, but 3 men arrived one day and it was all installed and up and running by 2.30 that afternoon. Neat job. No complaints.
Energy Aware have provided lots of information about the system and are tracking the installation of our new meter box which is the responsibility of the area energy company.
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At the start Energy Aware were very helpful and consistently called to find out where we were at with our decision on solar but as soon as the deposit was paid all contact was stopped. After 2 weeks I had to start calling to find out why they had not emailed the deposit receipt and to find out what was happening with our installation. Still waiting to hear when installation will start and I am really starting to have second thoughts about going with Energy Aware. Show additional information
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We have ordered system and waiting on installation Show additional information
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There are many variables which impact on the decision ie. panel location, warranty periods, manufacturing origin / reliability, its not just about price. Over Christmas there was limited service Show additional information
System should be installed in a week or 2. 10 kw system. Essential energy limiting me to 5 kw export !!!! Unexpected ! Show additional information
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Installer. Jeremy, did a professional job. All was neat and tidy and exactly as I wanted it.
No rubbish or tools left behind.
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It was a great experience, System so far looks good. just waiting to have it connected to the grid. Great company to deal with. Thanks for all your help and advice. Show additional information
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Not yet installed Show additional information
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After asking for a quote, Energy Aware's presentation, paperwork and process was very accurate and easy to understand.
Their installers were professional, approachable and completed a tidy job.
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I had a wide range of experiences. I actually went for 5 quotes...only 2 from those recommended by Solarquotes. I was given a wide range of information - some a bit confusing and conflicting of others, and a wide range of prices. Every one of them told me they had the absolute best panels and inverters and most of them were different brands. Do your research. I went for a good quality system and got a reasonable price I feel. To be installed in the next week or so, so time will tell. Show additional information
Only received the one quote via your website , found 2 others myself but went with Energy Aware Show additional information
Until now I would have rated the whole system as fantastic, but now that the Clenergy inverter has failed after only 6 years I can only rate it overall as good. The rest of the system and service is fantastic, the inverter is poor. I believe EnergyAware now use SMA and Zeversolar inverters. I see that SMA are excellent and believe the Zeversolar are Chinese made but owned by SMA, so hopefully better than Clenergy. I will report back on my replacement inverter once I have some history. Show additional information
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Peter in the NT organised everything for us including Gov rebate and connection to grid. All done within a few weeks. Show additional information
What people need to be mindful of is not what they want by what their wholesaler will allow. We sought a 5.78 kVA jinko panels x 275 KVA system with a hybrid (solaX) inverter in which to add batteries to the system when affordable but our Wholesaler "Ausnet" rejected the application by the supplier with Ausnet indicating that they needed to protect their poles and wires and that the other .78 KVA could effect the integrity of their system/supply and therefore made a policy to only allow <5 KVA systems . Ausnet are a monopoly in Victoria in which I obtained no satisfaction. Show additional information
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They installed the panels and INnverter last Friday and I haven't had it connected to the grid yet. Show additional information
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We installed an extra solar system and new smart inverter. The installation process was poor due to poor planning and they miscalculated how many panels would fit - underestimated. This was significant for us as we needed to maximise solar for going off grid. Show additional information
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Hi Fin : Have at this stage only paid the deposit. No instillation has been done yet. Will let you know when installed. I told Nick Burrows from Energy Aware that l always go for quality and he assures me that there systems and workmanship are.

Thanks Glynn Sutton
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At time of writing, have 10 of 18 panels installed, 3 weeks after initial installation.
This due to roof supports being further apart than is standard.
(so the installers needed twice as many panel support brackets as planned - and didn't have spares)
I have been charged extra for these additional brackets ($400) and have to presume that this is a reasonable price.
Energy Aware has already offered 1 date to complete the installation which I was unable to accept for various reasons, so Energy Aware have been quite proactive in trying to achieve completion.
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