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Energy Aware Reviews

Based on 210 reviews

  • 5 star 13
  • 4 star 148
  • 3 star 42
  • 2 star 4
  • 1 star 1

Average Customer Review

  • Value
    4.03
  • System Quality
    4.09
  • Customer Service
    4.09
  • Installation
    4.27

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About Energy Aware, Solar Installers

Energy Aware is a specialist solar power installation company with operations in Victoria, South Australia, New South Wales, Queensland, Western Australia, Tasmania and Northern Territory.

All solar systems installed by Energy Aware are certified to Australian Standards and installed by Clean Energy Council accredited electricians. In addition, all our solar systems are approved by the Clean Energy Council and supported by Australian based lifetime warranties.

We pride ourselves on offering customers the best value-for-money solar systems on the market. We stock affordable systems for the average Australian home, as well as premium systems for customers with larger budgets.

We help our customers understand the financial benefits of solar power before purchasing. In addition, we provide a fast and straightforward installation service which includes managing all rebates and Government paperwork. For customers seeking finance, we provide direct debit repayment plans for up to 30 months.

Energy Aware Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
At the start Energy Aware were very helpful and consistently called to find out where we were at with our decision on solar but as soon as the deposit was paid all contact was stopped. After 2 weeks I had to start calling to find out why they had not emailed the deposit receipt and to find out what was happening with our installation. Still waiting to hear when installation will start and I am really starting to have second thoughts about going with Energy Aware. Show additional information
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We have ordered system and waiting on installation Show additional information
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There are many variables which impact on the decision ie. panel location, warranty periods, manufacturing origin / reliability, its not just about price. Over Christmas there was limited service Show additional information
System should be installed in a week or 2. 10 kw system. Essential energy limiting me to 5 kw export !!!! Unexpected ! Show additional information
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Installer. Jeremy, did a professional job. All was neat and tidy and exactly as I wanted it.
No rubbish or tools left behind.
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It was a great experience, System so far looks good. just waiting to have it connected to the grid. Great company to deal with. Thanks for all your help and advice. Show additional information
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After asking for a quote, Energy Aware's presentation, paperwork and process was very accurate and easy to understand.
Their installers were professional, approachable and completed a tidy job.
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I had a wide range of experiences. I actually went for 5 quotes...only 2 from those recommended by Solarquotes. I was given a wide range of information - some a bit confusing and conflicting of others, and a wide range of prices. Every one of them told me they had the absolute best panels and inverters and most of them were different brands. Do your research. I went for a good quality system and got a reasonable price I feel. To be installed in the next week or so, so time will tell. Show additional information
Only received the one quote via your website , found 2 others myself but went with Energy Aware Show additional information
Good communication and information. Helpful.
Friendly, competent, efficient installers.
Region - Northern Spencer Gulf. Roof facing due North.
System seems very sensitive and has an output of up to 2.5Kw on August -September days (its maximum is 3.2Kw). Very pleased with this. The new import/export meter hasn't been installed yet and so I can see the current analogue meter going backwards - profit, profit, profit.
Summer cooling is via a ducted evaporative system.
As a small power user overall in a traditional three bedroom house I have calculated that I will pay off my investment in under five years, perhaps even sooner, helped by the AGL feed-in tariff.
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Until now I would have rated the whole system as fantastic, but now that the Clenergy inverter has failed after only 6 years I can only rate it overall as good. The rest of the system and service is fantastic, the inverter is poor. I believe EnergyAware now use SMA and Zeversolar inverters. I see that SMA are excellent and believe the Zeversolar are Chinese made but owned by SMA, so hopefully better than Clenergy. I will report back on my replacement inverter once I have some history. Show additional information
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Peter in the NT organised everything for us including Gov rebate and connection to grid. All done within a few weeks. Show additional information
They installed the panels and INnverter last Friday and I haven't had it connected to the grid yet. Show additional information
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Stuck to time scale
Installed within 3 weeks
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I will try to remember to send further comments when the system has been installed. Show additional information
What people need to be mindful of is not what they want by what their wholesaler will allow. We sought a 5.78 kVA jinko panels x 275 KVA system with a hybrid (solaX) inverter in which to add batteries to the system when affordable but our Wholesaler "Ausnet" rejected the application by the supplier with Ausnet indicating that they needed to protect their poles and wires and that the other .78 KVA could effect the integrity of their system/supply and therefore made a policy to only allow <5 KVA systems . Ausnet are a monopoly in Victoria in which I obtained no satisfaction. Show additional information
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Josh from Energy Aware had terrific follow up and answered all my questions very ably. He was honest about a necessary additional cost ( two story) requiring special equipment Show additional information
Energy Aware were keen to do business but not in an over the top sales manner. They provided a timely quotation and when I realised that the size had to change they were obliging and re-quoted promptly with an alteration to suit my specific request. The installer contacted me to arrange a suitable date and arrived on the agreed time. He worked without break all day with a high standard of finish on his work. The installer also took time to explain the operation of the system. Show additional information
Deposit paid 21st April, job completed 21st July, Energy Aware was not aware of what was needed by SA Power Networks in regard to asbestos being on board. electrician did not turn up on final install day and the solar network had to return and install the new meter board themselves. Ensure the solar company either works in the state you live, or understands what is required by each state body. Show additional information
Still awaiting Tas Networks to perform infrastructure upgrades before the system can be turned on, but the system has been tested and works. Show additional information
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We installed an extra solar system and new smart inverter. The installation process was poor due to poor planning and they miscalculated how many panels would fit - underestimated. This was significant for us as we needed to maximise solar for going off grid. Show additional information
My system is up and running - so happy to be solar again! These newer systems seem to be much more efficient than the first array I installed on my last house about ten years ago. The inverter is a neat, unobtrusive unit and it even has a wifi connection to my computer. Now, please make this rain go away and the sun shine in Tasmania! ;-) Show additional information
At time of writing, have 10 of 18 panels installed, 3 weeks after initial installation.
This due to roof supports being further apart than is standard.
(so the installers needed twice as many panel support brackets as planned - and didn't have spares)
I have been charged extra for these additional brackets ($400) and have to presume that this is a reasonable price.
Energy Aware has already offered 1 date to complete the installation which I was unable to accept for various reasons, so Energy Aware have been quite proactive in trying to achieve completion.
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Hi Fin : Have at this stage only paid the deposit. No instillation has been done yet. Will let you know when installed. I told Nick Burrows from Energy Aware that l always go for quality and he assures me that there systems and workmanship are.

Thanks Glynn Sutton
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Our 40 degree pitched Cathedral Ceiling two storey home was a challenging installation project, and before we committed to purchasing this system, Energy Aware were happy to have one of their accredited electricians, Steve Mance, inspect our situation and work out how best to do the job and lay out the panels and cabling etc. The difficulty of roof access made it necessary to use a boom lift for the two days required to install the panels and supporting rails, and this added to the cost, but as everything was clearly explained, we were happy to proceed. The system is performing better than we expected given the orientation was to the North East with up to 4.5 kW being generated late morning and up to 32kW on a clear day, so we are very happy customers! Show additional information
Great contact sales person
competetive quote within dollars of the rest but affable and diligent salesperson
local installer and close to the site offering backup and support
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I put the system in 3 years ago and was very pleased and impressed with Energy Aware's service. Whilst most of their input was administrative, the various sub-contractors they assembled were well coordinated, turned up on time and did a great job. The higher than normal cost of installation for a 5kW system was because we chose to install on a shed roof remote from the main house, which necessitated running underground cables. Again EA's contractors did a good job.
I'm posting now because just before Christmas our inverter (Aurora) died and I want to commend Energy Aware for their fantastic service. Despite it being the holiday period, they got the ball rolling quickly, efficiently and without any dispute and had their local contractor install the replacement immediately it arrived. A shame to lose 3 weeks output at such a sunny time of year, but, when I read of other peoples problems getting warranty issues settled, I am well pleased with the super efficient response of Julian and his team. Thanks
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Quite a while between accepting quote and installation. Show additional information
I havent yet had it installed but have had a great service so far and the team have been very helpful with information. Show additional information
I was sceptical when they quoted and took my deposit without doing a site inspection. I had to chase them up a month after I paid the deposit to find out what was going on with the installation as I had not heard back from them. They installed on the day they said they would , the quality of the workmanship looks good and the system is exactly what was quoted. The installers were courteous , professional and cleaned up most of their mess. Show additional information