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Essential Energy Solutions Pty Ltd Reviews

Based on 113 reviews

  • 5 star 39
  • 4 star 70
  • 3 star 4
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.47
  • System Quality
    4.47
  • Customer Service
    4.65
  • Installation
    4.65

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About Essential Energy Solutions Pty Ltd, Solar Installers

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

 

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.

Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Essential Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
Still waiting for install but customer service has been fantastic Show additional information
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Couldn't fault Essential Energy Solutions. From start to finish their communication was great. The installation team done a great job and where very respectful and friendly. Show additional information
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Only supplier that actually came to the house and checked roof, power board etc.
Then followed up.
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Essential Energy Solutions installation team arrived to site at the date and time agreed. The solar panel installation team worked professionally with no major issues, further the electric wiring and solar inverter installation team finished the works, including setting the internet connection for the inverter. All works done on the same day. Show additional information
The information provided through the year of research and experience you have poured into your website equipped us with the knowledge to begin the process of solar installation. Both companies you recommended were completely open, honest and perfectly in line with the direction your website provides. I have and will happily refer both to everyone. Show additional information
Essential Energy Solutions were great to deal with.
I had a a Solar System already installed by another company that their customer service was lacking and found them arrogant to deal with after I had the system installed and paid for.
My system is using Enphase Micro Inverters and the Enlighten software, the previous company did not set my access to see individual panel performance, neither did they lay out the panels in the monitoring software to how they were laid out in the house, and were unwilling to change this.

So I when I added more panels (11 in total) I went with Essential Energy Solutions, not only did they give me a great price on LG Neon 2 Black panels, but also took over the software, laid out the panels to how they are on my house in the Enlighten monitoring software, but also gave me panel level monitoring, all inclusive.

Nothing was an issue for them, and although there were some install issues, that were not I believe their fault, there was no fuss in them sorting this out and no pressure.

Highly recommended giving them a go!
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Great service from beginning to end, thank you Show additional information
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Being installed on 10 May Show additional information
The team arrived when they said they would, then finished the job carefully cheerfully and always let us know what was happening. We did have a small problem getting the Fronius to link reliably with our WiFi. The foreman gave us his mobile and we worked through it over the next few days - settled with our purchase of a WiFi Extender. We are now waiting for Origin to install our Smart Meter to complete it all. Show additional information
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Your web site and education made a huge difference. Being able to ask the appropriate questions(and understanding their answers!!) made the whole process much better. Show additional information
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Our system was installed a week after accepting their quote, due to adjustments to other jobs and was performed expertly.
It has been fitted to a Decramastic roof which many will avoid and there does not appear to be any damage. We have had enough rain since to test the result.
Family members are involved at all levels and ready to answer any inquiry.

Waiting for the meter change is the only irritating part of the whole project (quoted to be within 30 working days from application!)
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They were great. I really liked the way they talked about their product, treated me and then the big one.... followed through! Show additional information
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Not one to write reviews I took the time because I was so impressed with this company.
I found this company easy to deal with and they promptly answered my questions and concerns.
The installation team arrived when they said they would, the installation was fast and very efficient.
They explained it’s use and left everything clean and all rubbish was removed and nothing was damaged in the process.
It was so refreshing to deal with a truly professional company not full of BS.
I would highly recommend this company if you want a professional solar installation.
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We would highly recommend Matt and his team at Essential Energy Solutions for their service, professionalism and knowledge. Before and after installation Matt has been available to talk through any concerns or queries we had and has followed us up after installation to make sure our solar system is operating well and to give us an opportunity to discuss anything. Also, a big thank you to Finn and the Website for solar information which we used to educate ourselves on the benefits of solar and for giving us the security of contacting recommended solar companies. Show additional information
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Friendly, prompt and professional.
Family based business.
Able to provide other electrical services on top of solar installation.
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The Installation, sales and customer service team at Essential Energy are all excellent. I have been extremely happy with my experience. Show additional information
I'd certainly recommend Essential Energy Solutions; they are diligent, professional and experts in their field. Show additional information
Genuine salesperson who provide a quality system at affordable price. Was able to beat first quote with exact product by $4000 but suggested a more suitable system at a realistic price. Hassle free installation with good customer query backup. Show additional information
After a few quotes it came down to these guys and another, based on price and suggested systems. I got a rep to come over to confirm the online quote and was happy enough to continue. It was slightly cheaper than the other quote, but the other system was of higher quality (warranty) . In the end I felt that this was good enough for us.

In the end the installation got put back due to import/ supply issues, and while we were kept informed there were delays, it was essentially "too bad, so sad"!

In the end the experience wasn't too bad, but it was perfect enough for us to not still plan to go to the market when we plan to upgrade to batteries in the years to come.
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Very smooth process,Dale was the only solar technician/sales advisor who actually went onto roof & looked around thoroughly before explaining options & outcomes.No sub contractors doing the work as all fully qualified EES staff did the installation.Thoroughly recommend EES !!! Show additional information
The installation teams were quick and efficient. Got on with the job then cleaned up perfectly and left. I was very impressed with the way they worked Show additional information
Excellent every step of the way, and got the installation completed ahead of schedule. Show additional information
I was very impressed that the owner of the company visited my house. I did not feel silly asking many questions. I feel I got value for money compared to other quotes. Show additional information
Installation to be done on the 9th of january 2018
So far extremely happy with service from Essential Energy
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Essential Energy Sollutions were fantastic to deal with. There was no pushy salesman tactics, and they use good quality products at a price that is fair. Sarah was great to deal with and listened to what I needed, and quoted on a system that perfectly suited my families energy consumption and budget. Matt and the boys did a very neat and tidy job installing the system and answered any of the questions I had. So far very happy, system made 35 kWh yesterday. Fronius Symo 5kw inverter. 20 × REC panels. Show additional information
Will install in second week of December Show additional information
Excellent all around! Great people, great advice and great install and customer service. Dale, Sarah, Brad and the install team have provided a top shelf experience. Couldn't be happier with result.
Have had Fronius Primo 5Kw + 24 x Jinko MaXim 265w panels for 3 months in N/NW and a couple in W orientation and it's already punching out 40kWh a few weeks before the end of Spring! Looks like the MX sorts shading and the Fronius WiFi and reporting is excellent.
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The two other suppliers you referred me to were more expensive. They were friendly and helpful. Show additional information
These guys are amazing.
From the initial quote through to installation and even helping me out with problems with origin and energex, i can't speak highly enough.
They installed an 8kw system for the same price other companies were quoting for a 5 kw system, and still used a good quality inverter.
Their customer service is awesome. They helped me with all queries and i never once felt like i was hassling them. Sarah is a saint :)

I installed this system at my work and when the time comes to put a system in at home I'll be calling EES again.
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This was the only company that visited and explained all about what was involved. Their products were first class and the price was very competitive.

The follow up service and management of the installation was excellent

Thank you for the referral.
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Absolutely hassle free and nothing was too much trouble. Show additional information