Essential Energy Solutions Pty Ltd

Essential Energy Solutions Pty Ltd Reviews

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4.7

Based on 308 ratings 1 Review removed

About

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

 

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.

Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Reviewers report paying: $5,000 - $6,500 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter and battery brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Essential Energy Solutions Pty Ltd Reviews (308)

Show Most Recent reviews from All timeacross Australia

Average Scores

4.6/5

Value for money

4.6/5

Quality of System

4.8/5

Installation

4.8/5

Customer Service

  • 5 star 160
  • 4 star 141
  • 3 star 7
  • 2 star 0
  • 1 star 0

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My 5 stars says it all

My five stars says it all. Nothing further to add.
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Great service. Connor was wonderful and the installers were as well. Highly recommend them.

The entire process was made so easy. Very neat and tidy job and is working beautifully.
Inverter rating: 5/5
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Fantastic Service

Essential Energy Solutions was the only one to actually physically come to my home for the quote.
Really easy to deal with. Customer service excellent!
Installation was fast, clean and professional.
Highly recommended.
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Original Review on 18-04-2023:

Installation work is extremely tidy and the installers spent time to modify the layout from the plan, slightly, to conceal cables.

Quote process was easy, and the quote was informative and detailed. The installers were on time and their work was faultless. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Clive: "Are you happy with the performance of your system so far?"

System has exceeded expectations. Lovely to get a $19 monthly power bill after using aircon for a few hours most days.
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Original Review on 08-04-2023:

13.2 kW Solar panels and 10 kW inverter

Essential Energy Solutions QLD is a fantastic family business and did the installation in a timely manner. They’re professionalism is second to none and we recommend them without any hesitation. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Robert : "Are you happy with the performance of your system so far?"

Yes, I’m very happy with the system. No problems at all, so far.
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Found the right system for us and made sure it worked

We could not be happier with our installer. They helped us get the right system for our use case and budget and helped us with all little details leading up to and after the installation. Which was great as these was our first solar panels, ever.

Installers didn't even break a tile. Magic.
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Easy to work with, great value

I had already done a fair bit of research before I found solar quotes, but wasn't sure which installer that had quoted me was the right choice. Fortunately my friends had a great experience with a solar quotes trusted installer earlier in the year and recommended that I take a look. My quotes came in quickly and the price from Essential Energy was even better than the quotes I had already received so I booked them, and they were super easy to work with and I didnt have any trouble at all. Joe from their team came for the initial inspection and was great at explaining everything, and the team was quick, friendly and tidy on install day. Highly recommended! Thanks guys!
Panel rating: 5/5
Inverter rating: 5/5
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No nonsense, great service and good deal!

Sales guy made promo appointment and turned up right on time. He explained everything well and took me through all the stages. I had some questions regarding quality of brands which had been offered to me by his company and some others. His advice and comments were honest and straight forward. In the end I upgraded and had 3 quote revisions to finally arrive at the system I wanted at a competitive price. Installation guys were great and this was very important to me so I was really pleased. In summary, going with Essential proved to be a good decision and experience for me. I would recommend them!
Inverter rating: 4/5
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A really good experience

Sales/quoting process respectful and timely.
Installation was polite, tidy and punctual while I was treated respectfully with any questions answered easily. The installation was the best experience we have had with people working on our property.
Haven't organised a grid connection yet, however I am sure they will help. Very confident in their after sales service.

Inverter rating: 5/5
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Excellent service.

Our solar install through Essential Energy Solutions was seamless, from booking the first face to face meeting, to the final installation and handover. We were provided helpful information by the salesperson which helped us make informed decisions about system size, quality components and peripherals like the Catch solar relay and how to manage our monitoring programs. The install itself was finished to spec with no dramas. We know we can ask any follow-up questions to help ease our transition into the solar energy world!
Panel rating: 5/5
Inverter rating: 5/5
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Essential Energy Solutions - solar install for 11.88kW system

Sales quoting was done on site and with prompt feedback and responses to questions.

Installation was quicker than expected. Great team, polite and punctual.

Grid connection was initiated within 2 hours of the installation and was connected to my supplier within 7 days
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Quality installation. Good team of installers.

The crew arrived on time. Did a great job of hiding the wiring. They shifted a tv antenna without a problem. Also broke a few tiles, as expected, but I had prepared replacements so the install was painless. Had a 32 amp single phase outlet installed for a future ev.
The system looks great, but still waiting for origin energy to replace the electricity meter before we can realise the benefits. This is booked to happen 15 days after install, also quite reasonable.
The initial consultation with Connor, through to the installation and payments was seamless.
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It's not all about the price

From the salesperson to the electrician and the installers, each and every one of them done a fantastic job. It is hard to find good tradesman these days and it is just such a relief when you do. They come when they said they would, done what they said they would and left the place how they found it. Very happy customer who has already referred Essential Energy to 2 other people.
Inverter rating: 5/5
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Recommended Supplier

Quick and efficient installation and system working as described. Salesperson quoted on system best suited to our home and needs.
Panel rating: 5/5
Inverter rating: 5/5
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Really great company to deal with in a non salesman manner.

No bullshit approach to assisting me to put in a new system. As I had already had a system I knew what I wanted and Essential assisted me rather than a sales approach I received from others.
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Top quality

The team at Essential were prompt with following up the inquiry and attended my home to explain.

They displayed genuine interest and explained things well.
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Easy to use service

Process is easy, sales person comes out and explains everything is easy clear language. Once you get a quote and accept it, easy to understand email get sent out to start process. Had no issues with whole installation process. High recommend.
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Great installer & support team

The quoting process went smoothly. Conner was very knowledgeable and everything we discussed was able to happen on the day. The rest of the presales team were very helpful and prompt. There were no issues at all.
The installation team we prompt, cleaned up after themselves and did a neat job. Once there and looking at the roof layout, surrounding trees and grade of the block Chris was able to suggest a layout that work best for our roof.
Chris explained all of the apps and how the system worked.
The solar catch relay they suggested so far is great. Making utilising the hotwater system to only use solar unless it has been a very cloudy day.
They are organising the new meter to be installed making my job very easy.
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Cannot fault this Company. Extremely efficient and professional. Polite and obliging staff. Wouldn't go anywhere else.

Sales process was efficient and the communication about the system was very clear and precise. The installation was efficient, the staff were very polite and obliging. Couldn't fault them. Right from the initial contact everything went smoothly and efficiently. Even contacted me on the way here ( Toowoomba) to let me know their estimated arrival time. From the moment I paid the deposit and signed the contract , a date was booked and Ergon contacted. I received my email from Ergon the next day confirming all good to go. I just couldn't get over the efficiency of this Company from Quoting to Installation and the follow up of the Administration staff. Thank you Essential Energy Solutions I really appreciated everything you did for me. What's the saying ? " Simply the Best"!
Panel rating: 5/5
Inverter rating: 5/5
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Essential energy solutions

Punctual and good communication through the quote process. Paid attention to what was important to us. Installed the system with little inconvenience to us. Very polite and friendly installation crew. They cleaned up. After themselves. Excellent after sales service. They were not the cheapest and they were not the most expensive but they were very good. Would recommend. The fact that they are located fairly close and they have been in business for a long time gives us confidence. They have offered and promised their services after sales should we encounter any problems
Inverter rating: 5/5
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Friendly helpful and cost effective

The quoting process was thorough and connor was friendly and helpful.
The installation team was efficient and thoughtful.
This team was helpful in every way and I feel very supported by their company

Inverter rating: 5/5
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Great Service and Quality

Essential Energy Solutions installed a 25KW solar system with 2 x Tesla Batteries. Their level of service from the time of the quote to installation and commissioning was exceptional. The system is running fantastic and i would highly recommend the EES team. Thank you so much for a job well don.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Great Installation

We appreciated the opportunity to extensively discuss the system layout and options with the installer before quoting. EES was the only installer who visited the site and discussed options before quoting. EES's install team worked very hard all day. They communicated well and were happy to answer all of our questions. Since the installation, they have organised the meter upgrade and helped with operation of the Fronius Smart Meter. Overall, we have been very happy with all of the work.
Battery rating: 5/5
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Good job

Easy to organise quote, easy to work with timelines and such on time, guys did a great job, looks good.
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Original Review on 07-07-2022:

Sensible solution at very reasonable price

Installation was done as per schedule advised and the team were polite and professional. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked Malcolm: "Are you happy with the performance of your system so far?"

System works well. I halved my summer season electricity bill which was fantastic noting I was often using a high capacity air conditioning system on many days.
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Original Review on 19-06-2022:

Off-grid system - solar + batteries + inverters

Our project was to replace an existing off-grid system that had reached its use-by-date, with all new components... solar panels, inverters, batteries, etc..
Our requirements were a bit less than straight forward and we wanted a system with flexibility for future expansion. Essential Energy impressed with their willingness to help us explore available options for our system and design around our challenges.
The installation team were professional and good-humoured for the duration of a very long day... they were responsive and accommodating, and did a careful, neat job.
Our thanks to everyone at Essential Energy.
Original ratings

Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 5/5
Customer Service: 5/5

10 months later we asked John: "Are you happy with the performance of your system so far?"

Our Selectronic Inverter logged a couple of unexplained faults during the first months after installation. We contacted Essential Energy (our installer) and Selectronic promptly performed remote diagnostics via their Select Live monitoring service. Then they simply replaced the entire unit... great service and zero fuss.
The system has performed flawlessly since.
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Would recommend.

Great service and genuine advice. Came out to have a look to provide quote and no surprises during install. Very happy.
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Meticulous

Essential Energy Solutions kept me informed up to the date of installation and competed the work as quoted on the day. I had some unforeseen additional work needed to install a circuit for an electric water heater to replace the old gas heater, and they were willing and able to do that as well for a very reasonable price. Handover of the system.was also thorough.
Very happy with everything.
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Highly professional and painless installation.

Installation was scheduled for 7.30 am Monday 20th February and the installers turned up on the day, on time and went straight to work. The whole process was completed by 1.00pm and they cleaned up and took all their rubbish away. Except for there now being panels on the roof and an inverter in the garage you wouldn't know they'd been here.
The grid connection was arranged prior to the installation, 3rd January, and I was provided with the Energex application Reference number.
The whole process from quotation to grid connection and new meter being fitted was totally painless. I am happy to heartily recommend Essential Energy to anyone.

Inverter rating: 5/5
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Outstanding Customer Experience

From first contact to delivery of system, Essential were outstanding at every moment
Inverter rating: 4/5
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Great Team

Professional Team, Sales / Chris and Install team, very pleased with the whole process, Thanks Steve / Deb Cheers
Inverter rating: 5/5
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Highly Satisfied with Essential Energy Solutions Solar Installation

I am so glad I chose Essential Energy Solutions for my solar installation. The team was top notch, working hard on a hot day to get the job done and even bringing in extra workers to make sure everything was completed on time. I was blown away by the quality of the equipment, specifically the Sungrow inverter and Canadian Solar panels, and was pleasantly surprised by the competitive pricing for the level of work and equipment provided. The team was always available to answer any questions and made the financing process a breeze with the help of Brighte Finance. I am now enjoying the benefits of clean, renewable energy and would highly recommend Essential Energy Solutions to anyone in the market for solar panels. Thank you for making the experience so effortless.
Panel rating: 5/5
Inverter rating: 5/5
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Fantastic installation. Really efficient and friendly

We were really impressed by the Essential Energy Solutions team. The installation went smoothly and efficiently. The integration with our existing system was smooth and painless.
We would have no hesitation in recommending them.

Panel rating: 5/5
Inverter rating: 5/5
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Great customer service and neat installation

Great communication all the way through from quote to installation. Very neat and tidy job and friendly service.
Inverter rating: 4/5
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Excellent customer service and install

Sales and quoting process was very easy. Connor came to our house and answered all of the questions that we had. He provided us with a detailed quote and then updated the quote when we made some changes. He let us know that he was available if we had questions. No pushy sales, just honest and upfront information provided.

Essential Energy Solutions provided excellent customer service via email and phone and quickly responded to any questions we had.

The team doing the installation arrived early and were polite and friendly. They explained what they were doing and tidied up everything before they left. Install went very smoothly.

They helped to organize connection to the grid and explained how to connect to the app.
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Essential Energy, class act

From start to finish, Essential Energy delivered on everything.
From the first meeting getting a quote, to cleaning up after the instal, it was nothing but first class. They even replaced broken tiles with my spares, everything was done for me, I just paid them some money. By far the easiest thing I’ve had to do in regards to works done around the home.
Highly recommended.

Inverter rating: 5/5
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Very happy!

Great service and product for reasonable price. Looking forward to all the savings!! Thanks!!
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Fantastic installers. Polite, efficient and a high quality installation.

Connor provided several variations on the quote as we worked through various inverter and panel options. We have varying levels of shade, so there were options involving string and microinverters.
In the end we opted for more panels (we have the roof space) and a Fronius inverter.
Brad the electrician and his crew did an top quality job for installation.
Not every was perfect, a miscalculation resulted in an accidental hole through the ceiling into our living room Hence I have to give them only four stars on Installation. Essential Energy has been very apologetic and has promised to have the hole repaired at their expense.

Inverter rating: 5/5
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Quick and flawless install

Salesperson was honest, not yabbering on about endless stats etc. Quick and to the point…. Gave advice on system requirements. What we can achieve with our house, best brand for us, timeframe for starting job was correct.

Install team were efficient, able to also move tv antenna, no rubbish left behind, all team meme era very polite and easy going.

App is easy to use and set up for us by Essential energy Solutions.

Inverter rating: 5/5
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Essential Energy Solutions review Nov 2022

Sales and quoting was very detailed and gave options for different requirements. The install team were efficient and ensured we were kept up to date as we had some weather delays. All back of house details were handled promptly

Overall an great experience from start to finish. I would highly recommend Dale and the Essential Energy team!
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Great installer. Did what he said he would do in the time frame he proposed.

Performed very well….extremely professional. Did what they said they would do in the timeframe.
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Easy process from start to finish

Sales and quoting experience was excellent. (note that of the three quotes they were the only ones to follow up!)

The system we decided on was our choice and was a middle of the road solution for our budget. There was no pressure at all from the sales guy.
Installation went really smoothly: they were done by lunch, cleaned up etc. all good.

They also did some minor electrical work while they were here and that was very good value.

Inverter rating: 4/5
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Great all round experience

Everything about Essential Energy Solutions QLD from sales through to install and grid connection went without a hitch. Sales were friendly and helpful. They weren't sleezy and didn't try to up sell. Installation crew were on time and did a very neat and tidy job. And the grid connection was all organised on the same day. I really cannot fault the process at all.
Panel rating: 5/5
Inverter rating: 5/5
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Efficient installation

The quote was good and clear. Followup questions were readily answered.
The installation was on time and efficient. Polite installer team
Grid connection still to be completed
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Excellent Price. Friendly service. Exceptional workmanship

From 1st contact, face-to-face meeting and installation, everything ran very smoothly. I was kept up to date with the process and timelines. The four-man crew that installed the panels and inverter were super friendly, respectful and tidy. Lois, from Administration, kept me informed and updated on all the steps post installation with regards to my retailer and possible changes.
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Solar system

The people at Essential Energy Solutions are very professional and knowledgeable. Very happy with dealing with them.
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Super friendly and efficient with communication, quote and installation.

Sales and quote process was seamless.
Installation staff super helpful and friendly.
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Very good customer service.

Visited the property during the quote process and very willing to answer questions. Excellent customer service and communication throughout. Always quick to respond to questions and issues.
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New solar install

The solar quoting process went well,virtually flipped a coin to decide on installation company.
Sales and installers for the chosen system were great, very polite, clean and punctual.
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Excellent service, very professional team

From the minute the guys turned up they were into a rhythm that looked practiced and professional.
They checked on the placement of the inverter, stepped through all they had done, labelled everything, and provided advice on how to get best use from the system.
The team lead stayed behind an hour after the others had left trying to troubleshoot wifi connection issues, which turned out to be due to my wifi router and nothing to do with the solar system or app.
The place was spotless after they left.
I was very impressed and highly recommend them.
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