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Essential Energy Solutions Pty Ltd Reviews

Based on 89 reviews

  • 5 star 32
  • 4 star 53
  • 3 star 4
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
  • System Quality
  • Customer Service
  • Installation

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About Essential Energy Solutions Pty Ltd, Solar Installers

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.
Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Essential Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
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We would highly recommend Matt and his team at Essential Energy Solutions for their service, professionalism and knowledge. Before and after installation Matt has been available to talk through any concerns or queries we had and has followed us up after installation to make sure our solar system is operating well and to give us an opportunity to discuss anything. Also, a big thank you to Finn and the Website for solar information which we used to educate ourselves on the benefits of solar and for giving us the security of contacting recommended solar companies. Show additional information
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Friendly, prompt and professional.
Family based business.
Able to provide other electrical services on top of solar installation.
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The Installation, sales and customer service team at Essential Energy are all excellent. I have been extremely happy with my experience. Show additional information
I'd certainly recommend Essential Energy Solutions; they are diligent, professional and experts in their field. Show additional information
Genuine salesperson who provide a quality system at affordable price. Was able to beat first quote with exact product by $4000 but suggested a more suitable system at a realistic price. Hassle free installation with good customer query backup. Show additional information
After a few quotes it came down to these guys and another, based on price and suggested systems. I got a rep to come over to confirm the online quote and was happy enough to continue. It was slightly cheaper than the other quote, but the other system was of higher quality (warranty) . In the end I felt that this was good enough for us.

In the end the installation got put back due to import/ supply issues, and while we were kept informed there were delays, it was essentially "too bad, so sad"!

In the end the experience wasn't too bad, but it was perfect enough for us to not still plan to go to the market when we plan to upgrade to batteries in the years to come.
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Very smooth process,Dale was the only solar technician/sales advisor who actually went onto roof & looked around thoroughly before explaining options & outcomes.No sub contractors doing the work as all fully qualified EES staff did the installation.Thoroughly recommend EES !!! Show additional information
The installation teams were quick and efficient. Got on with the job then cleaned up perfectly and left. I was very impressed with the way they worked Show additional information
Excellent every step of the way, and got the installation completed ahead of schedule. Show additional information
I was very impressed that the owner of the company visited my house. I did not feel silly asking many questions. I feel I got value for money compared to other quotes. Show additional information
Installation to be done on the 9th of january 2018
So far extremely happy with service from Essential Energy
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Essential Energy Sollutions were fantastic to deal with. There was no pushy salesman tactics, and they use good quality products at a price that is fair. Sarah was great to deal with and listened to what I needed, and quoted on a system that perfectly suited my families energy consumption and budget. Matt and the boys did a very neat and tidy job installing the system and answered any of the questions I had. So far very happy, system made 35 kWh yesterday. Fronius Symo 5kw inverter. 20 × REC panels. Show additional information
Will install in second week of December Show additional information
Excellent all around! Great people, great advice and great install and customer service. Dale, Sarah, Brad and the install team have provided a top shelf experience. Couldn't be happier with result.
Have had Fronius Primo 5Kw + 24 x Jinko MaXim 265w panels for 3 months in N/NW and a couple in W orientation and it's already punching out 40kWh a few weeks before the end of Spring! Looks like the MX sorts shading and the Fronius WiFi and reporting is excellent.
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The two other suppliers you referred me to were more expensive. They were friendly and helpful. Show additional information
These guys are amazing.
From the initial quote through to installation and even helping me out with problems with origin and energex, i can't speak highly enough.
They installed an 8kw system for the same price other companies were quoting for a 5 kw system, and still used a good quality inverter.
Their customer service is awesome. They helped me with all queries and i never once felt like i was hassling them. Sarah is a saint :)

I installed this system at my work and when the time comes to put a system in at home I'll be calling EES again.
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This was the only company that visited and explained all about what was involved. Their products were first class and the price was very competitive.

The follow up service and management of the installation was excellent

Thank you for the referral.
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Absolutely hassle free and nothing was too much trouble. Show additional information
System not installed yet. Show additional information
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The whole experience was great...all the installers were on time and very tidy...and everything was explained to us...highly recommend this Company. Show additional information
Fantastic experience from beginning to end, explained the pros and cons of different inverters and panels. Installation itself was on the day/time promised and done quickly and efficiently. Would definitely recommend them and use them again if I need to.

Only point for improvement is that the configuration of the panels had to be tweaked on the day of the installation after they inspected the roof. Because of the location of the whirlybird the original 4 rows of 5 panels in landscape could not be done. Ended up with rows of 3,4,6,7 which works fine but may not be the most efficient use of the roof if we end up adding more panels or a solar water system. Felt like this could have been determined before the install so we could re-plan how the panels would go on.

This is a very minor issue though, overall excellent service.
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Very professional, no BS or heavy selling, am confident they know what they are talking about and can do the job Show additional information
Very professionl instalation all works well so far. Show additional information
There were no glitches at all. Service was prompt, efficient and courteous. Everything was completed when promised. Show additional information
Dale covered all of my issues during the initial quote, understood my needs including a couple of extras that were needed. Pointed out that my existing isolation switches were suspect with water entering the boxes, saving potential down time for my existing system.

The installation team were efficient and careful with the work required during installation and the other additional tasks listed to be completed on the day.

I am very happy with my second Fronius inverter and the smart communication technology available to monitor performance of the new system.. I would love to be able to integrate the older Fronius inverter with the new.. If it is possible I am sure Essential Energy Solutions will deliver.

I am very happy with this company and will give them an opportunity to do other work here when needed..
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Initial consultation was 90 minutes of QandA which impressed me. Prompt , polite, professional and personable. I wouldn't hesitate to recommend Essential Energy. (Please use only my initial and my state). Show additional information
I only wished that making the choice between the three had been easier.

I would have liked any of the 3 to do the job and I would have still have been equally pleased.
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I was very impressed by how professional their approach was. Show additional information
The whole process was efficient. Staff knew what they were doing every step of the way. great communications. very timely. Show additional information
I would like to take this moment to thank you all at Essential Energy Solutions for your installation of my solar energy system. Your excellent team of workers from Dale and Brad to Sarah and the men who erected it.

I would recommend Essential Energy Solutions to all my relatives, friends and others to get Dale and his very competent team to quote, choose a system and install it. The best experience I've had from business!
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I really impressed with their attention to detail, customer care, careful installation and professional services.
The team was very methodical and pay attention to every detail without rushing through jobs.

In addition to solar installation, the team did additional works like; meter box upgrade, TV antenna upgrade/relocation, etc. without varying the proposal or making it painful to customers. Very happy that every piece of work was attended by certified electrical professionals.

All in all, works were completed to the best interest of the customer.
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I'm not a user of the word fantastic especially in describing someone's work and good to describe installation and customer service is not quite adequate. I'd prefer to say very good for those 2 questions. Show additional information
The director came to my house to meet me and it was not just a sales person like the other quotes I got. Show additional information
Very happy with everything at this stage. I'm so thankful I contacted you to get me quotes. Show additional information
Dale, Sarah and the installation team, were amazing from the booking of the appointment to the cleaning up after installation.
Dale spent a lot of time answering all our questions and providing advice even before we decided to chose his company. He listened to our needs and suggested the right product for us. We were already prepared and did a lot of research but Dale explained those grey areas, giving advice also for future projects.
Sarah has been always available to provide clarification and to follow through all the steps.
The installation team made sure all was done perfectly and spent some time explaining how the app and the inverter worked.
We are highly recommending them to our friends!
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This is a hybrid system with an LG RESU 10 energy storage system. The crew who did the installation were on time, worked efficiently. They are friendly and patient when explaining how the system was switched to 'off grid'. this was not a routine installation as two other inverters were wired into the system, giving up to 13Kw.

I have no hesitation in recommending Essential Energy Solutions for a solar installation. I think the next step will be adding another LG RESU 10 in about 12 months
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I found this company to be professional & honest throughout the whole process. They were not pushy & provided useful extra information. We had almost decided to go with another company, however, we chose this company for the above reasons, coupled with the fact that the supply a quality product. Show additional information