Essential Energy Solutions Pty Ltd Reviews

Based on 153 reviews

  • 5 star 55
  • 4 star 93
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.48
  • System Quality
    4.47
  • Customer Service
    4.66
  • Installation
    4.69

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About Essential Energy Solutions Pty Ltd, Solar Installers

Essential Energy Solutions Pty Ltd
Platinum Partner

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

 

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.

Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Essential Energy Solutions Pty Ltd Solar Reviews

Everyone involved went out of their way to provide a friendly professional service. The salesman came out to inspect the property, the installers came on a Saturday to cut down our waiting time, and the office staff provided all the help and paper work to make everything go smoothly. Show additional information
From initial assessment through to installation and post installation service, Essential Solar provided very good service which could not be faulted. Show additional information
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This company was exceptional to deal with from quotation to installation, highly recommended. Show additional information
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Excellent install for our Tesla Powerwall and solar. Very tidy work and curteous tradesmen. Highly recommend. Show additional information
Still waiting for install but customer service has been fantastic Show additional information
Another installer took over a month to get back to me with just a generic quote, Dear Sir, no personalisation here are our rates...$2000 dearer on a $9500 job.

And another was a Sydney based company, I live 4.5hours North of them! You need more local installers on your books for Midnorth coast.

Was going to go with catch power for HWS, but I have 3 phase, and catch power still only single phase, so would only see a third of my panel array.

Your website is excellent and I compliment u on it, taught me so much.

Looking forward to 9kw on the roof, unfortunately export limited to 5kw from Essential energy.
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The information provided through the year of research and experience you have poured into your website equipped us with the knowledge to begin the process of solar installation. Both companies you recommended were completely open, honest and perfectly in line with the direction your website provides. I have and will happily refer both to everyone. Show additional information
From the initial phone call through to the installation the team at Essential Energy Solutions were fantastic, any questions were answered and the install team did an excellent job, they were friendly, explained the system and cleaned up after themselves.
I would highly recommend EES if you are considering a solar system for your property.
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Being installed on 10 May Show additional information
Sales and admin where good. Their team was on time for instal, courteous and did the job despite the storm which came in. Can't comment on system yet as Origin Energy still haven't installed the meter. Looking forward to tracking input and output once connect. Show additional information
From start to finish Essential Energy Solutions have been excellent to deal with. They were happy to share their product knowledge and demonstrated considerable patience until the final panel and inverter combination was decided on. I would also like to compliment them on their attention to detail with the install - it was meticulous despite complex adjoining roof structures. Show additional information
We chose Essential Energy Solutions for our rural property installation. The system was designed specifically for our situation with great quality components at an excellent price.
Sales and service has been excellent and very easy to deal with.
We highly recommend this competitive family owned business
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Could not ask for these guys to have done more. Pre sales was informative, ongoing information was excellent, the install guys were approachable, friendly and professional. Set up was fantastic, did not feel rushed when I had many questions, Wi-Fi setup and training was excellent (love watching my Fronius dots go the right way on my usage website).
Happily recommend these guys in every way.
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Our system was installed a week after accepting their quote, due to adjustments to other jobs and was performed expertly.
It has been fitted to a Decramastic roof which many will avoid and there does not appear to be any damage. We have had enough rain since to test the result.
Family members are involved at all levels and ready to answer any inquiry.

Waiting for the meter change is the only irritating part of the whole project (quoted to be within 30 working days from application!)
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We were going to go with one of the suppliers you referred us to but they didn't get back to us - no follow up and our friends meanwhile told of great service they received from essential Energy Solutions so we got them to come and give us a quote. While not the cheapest they were much more thorough and the placement of the panels gave us much more optimum use. Very satisfied with our choice. Show additional information
They were great. I really liked the way they talked about their product, treated me and then the big one.... followed through! Show additional information
Dale (the manager/owner) provided us with a good understanding of the system being installed but without the salesman pitch. The installation was bought forward a couple of weeks which threw us into a bit of panic but went fairly smoothly. The only hold up now is the 30 day waiting period to have the meter installed by our provider. Show additional information
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Very professional, kept informed all the way. Show additional information
The service provided to my by Essential Energy Solutions, was excellent Show additional information
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We have had a fabulous experience with Essential Energy Solutions- from the very first phone call through until completion and I'm sure beyond we have been made to feel like valuable customers.

Everyone has been easy to speak with and extremely knowledgeable. I would not hesitate to recommend them to anyone seeking out a Solar Energy Solution!
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Dale from Essential Energy Solutions was great, no problems with any questions I had and his installation team were friendly and courteous. They were on time, did a great job and cleaned up after themselves. Show additional information
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The service from beginning to end was what you would expect from professional people. The administration were prompt, courteous and very efficient. The four young installers were �simply the best'. Show additional information
Using your system of quotes and information sheets was a great help in determining my solar system requirements and installer and in particular sorting through all the technical and sales information. Show additional information
While all recommendations were good and it was a close race, Essential Energy won out as they went that extra mile and I felt the design solution they proposed was very well thought out and clearly explained. Plus I was dealing with the owner directly rather than a salesperson which gave the whole experience a more personal feeling. We were offered a variety of solutions and all our questions were answered respectfully and comprehensively giving us the confidence to make an informed decision. Show additional information
Genuine salesperson who provide a quality system at affordable price. Was able to beat first quote with exact product by $4000 but suggested a more suitable system at a realistic price. Hassle free installation with good customer query backup. Show additional information
Owner of company gave on-site quote. 6.6kw system fitted on time. Installers clean tidy. System was explained and understood. They arrived at 7am and were finished by 11am same day. We were very happy with the whole deal. Norm M. Show additional information
G'day Finn.
As your email arrived, the Team from Essential are installing the system.
You will note that I have not entered into any comment regarding money; I regard that as a confidential subject to do with Essential and Graham Harris alone.
All other items have/will be completed, but I must say that as an electrical incompetent (I only know that you must keep the smoke on the inside of the wire!), I was amazed to find (by accident) your terrific online coverage of the various components that go to make up the system.
After looking at the information you provided, I selected Essential as the successful bidder, and nothing appears to hard or difficult for them to have satisfied my queries and needs.
We currently had AGL as our electricity supplier, but before deciding to continue with them, I rang four potential suppliers (including AGL) to find out what penalty I would incur by pulling out of the contract with AGL (we had 9 months to run), what rates they charge for Peak and Controlled Load power, and what Feed-in price they paid.
The power in was pretty much the same, and I decided, on that basis, we would stay with AGL. Their was a fairly common rate of 11.1 cents for feed-in, with the odd one out offering 12.5 cents.
When I put the hard word on AGL for more Feed-in, they agreed to give me 20.0 cents if I droped the 25% discount I was getting on Peak and Controlled Load usage.
Over the last 12 months we have used 5,024 Kw of Peak, and 1,115 Kw of Controlled, for a total of 6,139 Kw, and a total power price of $2,635, after the 25% discount is made.
With the 6.6Kw system being installed, the probable Feed-in would be about 10,450Kw less the approximate usage of about 5,000Kw, and the excess being Feed-in, would give us about $1,000 less whatever they will continue to charge for Lines & Poles, leaves us about $500 "in the black"!
Unless you know something I don't about my calculations, and send an urgent email saying DON"T DO IT, I will be going for the $0.20 option!
Thanks for the very important part you have played in our choice to go Solar.
Best regards, and in much admiration of your contribution,
Graham and Heather
P.S. Please feel free to use whatever you might think relevant to the cause, in using anything from the above.
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Very smooth process,Dale was the only solar technician/sales advisor who actually went onto roof & looked around thoroughly before explaining options & outcomes.No sub contractors doing the work as all fully qualified EES staff did the installation.Thoroughly recommend EES !!! Show additional information
It is rare for a trade to come, on the Gold Coast, when arranged. Essential Energy kept us informed as to progress of the order. They arrived (even a little early!!) at the planned time. The job was completed in an efficient and competent manner; all their staff knew exactly what do and worked as a smooth team. They were co-operative and a pleasure to have undertaking the job. Show additional information
Only issue is they didn't tell me of the need to down grade the power factor correction in South east Queensland, therefore my 5kw system is only achieving 4.6kw maximum. Show additional information
Essential Energy Solutions had excellent service from beginning to end. Nothing was too much hassle. Salesperson wasn't as 'polished' as some others, but this meant he came across as very genuine and not the usual 'sleazy salesman' type. Installation team were great - arrived on time, very professional, found a problem with our existing roof and fixed it for us Show additional information
I found the staff at Essential Energy Solutions very knowledgeable and experienced from start to finish and after getting quotes from around 10 different suppliers the decision to choose Essential Energy Solutions was an easy one, They listened to my requirements and came up with the best solution for me.
A very satisfied customer.
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Overall excellent experience with essential energy! Show additional information
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Installed on time and efficiently. Had a problem with some broken tiles but team came back and replaced with tiles I sourced. System is working as expected. Show additional information
Essential Energy Solutions were on time through every stage of the process. Dale arrived on time for his appointment, explained everything to us so we understood exactly how it all worked. A quote was given there and then. There was no obligation or pressure to sign up then and there but we decided to get the ball rolling which it did very efficiently.
From the Ladies in the office to the Tradesmen they were all very friendly and helpful and nothing was ever too much trouble.
I certainly would not hesitate to recommend Essential Energy Solutions, they were a pleasure to deal with.
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