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Essential Energy Solutions Pty Ltd Reviews

Based on 47 reviews

  • 5 star 17
  • 4 star 29
  • 3 star 1
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.55
  • System Quality
    4.52
  • Customer Service
    4.64
  • Installation
    4.61

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About Essential Energy Solutions Pty Ltd, Solar Installers

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.
Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Essential Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I really impressed with their attention to detail, customer care, careful installation and professional services.
The team was very methodical and pay attention to every detail without rushing through jobs.

In addition to solar installation, the team did additional works like; meter box upgrade, TV antenna upgrade/relocation, etc. without varying the proposal or making it painful to customers. Very happy that every piece of work was attended by certified electrical professionals.

All in all, works were completed to the best interest of the customer.
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I'm not a user of the word fantastic especially in describing someone's work and good to describe installation and customer service is not quite adequate. I'd prefer to say very good for those 2 questions. Show additional information
The director came to my house to meet me and it was not just a sales person like the other quotes I got. Show additional information
Very happy with everything at this stage. I'm so thankful I contacted you to get me quotes. Show additional information
Dale, Sarah and the installation team, were amazing from the booking of the appointment to the cleaning up after installation.
Dale spent a lot of time answering all our questions and providing advice even before we decided to chose his company. He listened to our needs and suggested the right product for us. We were already prepared and did a lot of research but Dale explained those grey areas, giving advice also for future projects.
Sarah has been always available to provide clarification and to follow through all the steps.
The installation team made sure all was done perfectly and spent some time explaining how the app and the inverter worked.
We are highly recommending them to our friends!
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This is a hybrid system with an LG RESU 10 energy storage system. The crew who did the installation were on time, worked efficiently. They are friendly and patient when explaining how the system was switched to 'off grid'. this was not a routine installation as two other inverters were wired into the system, giving up to 13Kw.

I have no hesitation in recommending Essential Energy Solutions for a solar installation. I think the next step will be adding another LG RESU 10 in about 12 months
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I found this company to be professional & honest throughout the whole process. They were not pushy & provided useful extra information. We had almost decided to go with another company, however, we chose this company for the above reasons, coupled with the fact that the supply a quality product. Show additional information
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Spoke to a neighbour ,he is now installing as well,t hey then have given us another $ each off our price , Good to create a bulk buy for a discount . Show additional information
Cannot speak highly enough about the sales person he has patience with customer in the explanatory of the system. Installation with his staff were very competent.
Would highly recommend this company.

Thank you
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I haven't got a power bill yet so I don't really know my savings ,but going by my power meter going backwards speedily I think I will eliminate my bills completely so I am very happy about the whole process. The company rep(owner) explained everything in detail and the price was low as he explained that he goes for quantity as well as quality.Overall I am quite happy with the whole experience and recommended them to my daughter who has since used them for her own solar power. Show additional information
This was an upgrade, not new system, at this stage very happy Show additional information
Essential Energy were the most competitive of all the quotes I received. I knew what I wanted and had all competitors quote on the same inverter and tier one panels. The only difference was the panels. Essential Energy were one of the only two who actually took the time to come to my place and assess my needs and roof space for the best placement of the panels. Their communication throughout the process was fantastic. Their installation team are direct employees and not subcontractors and their professionalism was highly commendable. They arrived as stated were very polite and communication was fantastic again through the installation process.

I would have no hesitation in recommending them to anyone who is looking at solar.
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Essential Energy Solutions pricing, for a high quality system (Fronius Inverter + Jinko Smart Panels), hit the competitors out of the park. I guess this is because they don't employ sales staff, or spend their time blogging, like some other more expensive installers. They are also a genuine electrical contractor and they were able to put together a package for me including solar, air conditioning and some other minor electrical work.

Despite a string of wet weather, including ex tropical cyclone Debbie, they showed up on the scheduled date and did their work quickly and efficiently. All work was completed to a high standard and system has been performing to expectations.
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out of 3 quotes 2 were very good they contacted me straight away and took the time to explain everything when they came out to give us a quote.clean energy did email me that he would be out my way the following week and would get in touch with me but never did so no quote no nothing.but very happy with the other quotes and service. Show additional information
Great value for money and the suggested system and layout was the best one to overcome shading and east / west issues and it was good to give the job to the LOCAL business and it turned out to be a very neat install , the crew did really take care to do a quality job and they were polite and clean. Show additional information
This is the 2nd house we have had Essential Energy Solutions install a solar system in. Very professional from start to finish Show additional information
Very efficient and positive experience Show additional information
Energex are still yet to 'turn on' the system so I really cannot assess how effective the system is, or will be.
The supply/install company (Essential Energy Solutions) were very efficient, and I found Dale (their key person who sold us the system) the most professional of those that attended to quote.
He inspected our roof, gave details of the panel placement, understood the needs of our solar requirements, confirmed he would abide by the Body Corporate install requirements and left us with detailed specifications of what they would be providing.
The others suggested were far from professional. One turned up with nothing to show in terms of support material and specifications, just told us that he'd be using certain panels and inverters, no detail of either placements and no inspection of the roof.
The third of your recommended companies didn't even bother to contact us for about 3 weeks after me replying to one of your follow ups about quote service.
I'm not sure about the savings or effectiveness of solar......yet. That will only be evident in future bills.
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Essential Energy Solutions fantastic. The team did a great job quoting and fitting my solar system.
Punctual, polite, professional, thorough, knowledgeable, and do what they say they will when they say they will.
They took time to understand what I wanted, actually got on the roof and measured it up to work out the best way to get the most panels in the best position. Install team turned up on time, confirmed the what, where and how and then did a great job installing.

Based on my experience I can certainly highly recommend them!!
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Essential Energy Solutions
Absolutely a pleasure to deal with. They turned up as promised, where knowledgeable, thorough, respectful, and professional. Dale took time to understand what I wanted and come up with a great solution to meet my requirements. Sarah in the office was efficient, polite and highly organised. The team of guys that fitted my system arrived on time, were professional in appearance and conduct, they worked as a great team to carry out the work quietly and efficiently to a very good standard.
Overall dealing with Essential Energy Solutions was fantastic from start to finish and I highly recommend them.
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The installer listened to our needs and provided the most suitable solution. Show additional information
Very professional team all round. System was installed 9 days after contract signed. Energex switched on about 2 weeks later. Very happy. Will wait to see how it goes. Show additional information
I was impressed that the owner of the business was the person I dealt with and that every single question was clearly explained. Show additional information
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EASY TO DEAL WITH AND NOTHING WAS A PROBLEM Show additional information
Tos soon, the installation and time was excellent, how the system will perform? only my next bill will tell Show additional information
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This is the second time I have used this company. First time was when Essential Energy installed a 3Kw Solar system at my residence about 2 years ago and I was completely satisfied with the service and installation as well as the very efficient system that they recommended. Having sold this property we purchased elsewhere on the GC and had no hesitation in contacting Essential Energy again. This time to upgrade a 1.5Kw system to a 4Kw system. The prompt response and good service was once again very evident. No need to look elsewhere. Show additional information
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Great service and great staff. Show additional information
Not everything was explained to me when I was given the original quote. I did not know that once the panels were installed, that I would have to wait a few weeks to get a new reversible meter installed in order to get maximum benefit from the solar panels. Show additional information
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I couldn't speak highly enough of the whole experience of obtaining a solar system, from answering every query I had, the quoting process and then the installation. I would have to say the team that installed my system would have to be just about the top group of tradies I've ever dealt with.

I couldn't recommend Essential Energy Solutions highly enough.
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I had a 10kw system installed and It's performing really well. It has not missed a beat since installation. The gentlemen who installed where very polite clean and tidy. Show additional information
After months of research I selected the system we installed as it was the only system providing significant storage capacity - in our case, 9.6 Kw - at a cost effective price. I am hoping for recovery of system cost over 8 years. Installation was quick and painless. We are very pleased with the initial (mid winter) results. Show additional information
Installed as agreed,.

Smooth and prompt installation.

Operating as expected.
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Working well and has at least halved my electricity costs. Service was fast and efficient. Show additional information
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Everyone I dealt with at Essential Energy Solutions was very professional and knowledgeable with the products. They took the time to help me understand all the technical mumbo jumbo. The install was very quick and professional. The install was done by Essential Energy solutions employees and not contractors like a lot of the sharks in the industry. Any after sales questions have also been answered in a quick and professional manner. All equipment used is of high quality. Show additional information
I was very pleased with the work quality and politeness of the workers. They arrived on time and cleaned up after themselves. My solar system has worked very well and I would recommend this company to other users. Show additional information