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Essential Energy Solutions Pty Ltd Reviews

Based on 136 reviews

  • 5 star 49
  • 4 star 82
  • 3 star 5
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.49
  • System Quality
    4.46
  • Customer Service
    4.67
  • Installation
    4.68

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About Essential Energy Solutions Pty Ltd, Solar Installers

Operating since 2007, Essential Energy Solutions has helped over 3000 homes and small businesses around the Gold Coast & Brisbane areas, reduce their electricity bills & carbon emissions by installing PV Solar & LED lighting.

 

All Essential Energy Solutions solar and general electrical work is completed by our own teams, we do not sub contract any work, which means high quality workmanship & good communication.

Our electricians have electrical & solar licenses as a minimum and all hybrid & off-grid installations are completed by electricians with the relevant qualifications.

We confidentially offer a 10 year workmanship warranty on all of our work.

Essential Energy Solutions Pty Ltd Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
We were going to go with one of the suppliers you referred us to but they didn't get back to us - no follow up and our friends meanwhile told of great service they received from essential Energy Solutions so we got them to come and give us a quote. While not the cheapest they were much more thorough and the placement of the panels gave us much more optimum use. Very satisfied with our choice. Show additional information
Dale (the manager/owner) provided us with a good understanding of the system being installed but without the salesman pitch. The installation was bought forward a couple of weeks which threw us into a bit of panic but went fairly smoothly. The only hold up now is the 30 day waiting period to have the meter installed by our provider. Show additional information
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Very professional, kept informed all the way. Show additional information
The service provided to my by Essential Energy Solutions, was excellent Show additional information
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We have had a fabulous experience with Essential Energy Solutions- from the very first phone call through until completion and I’m sure beyond we have been made to feel like valuable customers.

Everyone has been easy to speak with and extremely knowledgeable. I would not hesitate to recommend them to anyone seeking out a Solar Energy Solution!
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Dale from Essential Energy Solutions was great, no problems with any questions I had and his installation team were friendly and courteous. They were on time, did a great job and cleaned up after themselves. Show additional information
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The service from beginning to end was what you would expect from professional people. The administration were prompt, courteous and very efficient. The four young installers were ‘simply the best’. Show additional information
Using your system of quotes and information sheets was a great help in determining my solar system requirements and installer and in particular sorting through all the technical and sales information. Show additional information
While all recommendations were good and it was a close race, Essential Energy won out as they went that extra mile and I felt the design solution they proposed was very well thought out and clearly explained. Plus I was dealing with the owner directly rather than a salesperson which gave the whole experience a more personal feeling. We were offered a variety of solutions and all our questions were answered respectfully and comprehensively giving us the confidence to make an informed decision. Show additional information
Owner of company gave on-site quote. 6.6kw system fitted on time. Installers clean tidy. System was explained and understood. They arrived at 7am and were finished by 11am same day. We were very happy with the whole deal. Norm M. Show additional information
G'day Finn.
As your email arrived, the Team from Essential are installing the system.
You will note that I have not entered into any comment regarding money; I regard that as a confidential subject to do with Essential and Graham Harris alone.
All other items have/will be completed, but I must say that as an electrical incompetent (I only know that you must keep the smoke on the inside of the wire!), I was amazed to find (by accident) your terrific online coverage of the various components that go to make up the system.
After looking at the information you provided, I selected Essential as the successful bidder, and nothing appears to hard or difficult for them to have satisfied my queries and needs.
We currently had AGL as our electricity supplier, but before deciding to continue with them, I rang four potential suppliers (including AGL) to find out what penalty I would incur by pulling out of the contract with AGL (we had 9 months to run), what rates they charge for Peak and Controlled Load power, and what Feed-in price they paid.
The power in was pretty much the same, and I decided, on that basis, we would stay with AGL. Their was a fairly common rate of 11.1 cents for feed-in, with the odd one out offering 12.5 cents.
When I put the hard word on AGL for more Feed-in, they agreed to give me 20.0 cents if I droped the 25% discount I was getting on Peak and Controlled Load usage.
Over the last 12 months we have used 5,024 Kw of Peak, and 1,115 Kw of Controlled, for a total of 6,139 Kw, and a total power price of $2,635, after the 25% discount is made.
With the 6.6Kw system being installed, the probable Feed-in would be about 10,450Kw less the approximate usage of about 5,000Kw, and the excess being Feed-in, would give us about $1,000 less whatever they will continue to charge for Lines & Poles, leaves us about $500 "in the black"!
Unless you know something I don't about my calculations, and send an urgent email saying DON"T DO IT, I will be going for the $0.20 option!
Thanks for the very important part you have played in our choice to go Solar.
Best regards, and in much admiration of your contribution,
Graham and Heather
P.S. Please feel free to use whatever you might think relevant to the cause, in using anything from the above.
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It is rare for a trade to come, on the Gold Coast, when arranged. Essential Energy kept us informed as to progress of the order. They arrived (even a little early!!) at the planned time. The job was completed in an efficient and competent manner; all their staff knew exactly what do and worked as a smooth team. They were co-operative and a pleasure to have undertaking the job. Show additional information
Only issue is they didn't tell me of the need to down grade the power factor correction in South east Queensland, therefore my 5kw system is only achieving 4.6kw maximum. Show additional information
Essential Energy Solutions had excellent service from beginning to end. Nothing was too much hassle. Salesperson wasn't as 'polished' as some others, but this meant he came across as very genuine and not the usual 'sleazy salesman' type. Installation team were great - arrived on time, very professional, found a problem with our existing roof and fixed it for us Show additional information
I found the staff at Essential Energy Solutions very knowledgeable and experienced from start to finish and after getting quotes from around 10 different suppliers the decision to choose Essential Energy Solutions was an easy one, They listened to my requirements and came up with the best solution for me.
A very satisfied customer.
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Overall excellent experience with essential energy! Show additional information
Installed on time and efficiently. Had a problem with some broken tiles but team came back and replaced with tiles I sourced. System is working as expected. Show additional information
Essential Energy Solutions were on time through every stage of the process. Dale arrived on time for his appointment, explained everything to us so we understood exactly how it all worked. A quote was given there and then. There was no obligation or pressure to sign up then and there but we decided to get the ball rolling which it did very efficiently.
From the Ladies in the office to the Tradesmen they were all very friendly and helpful and nothing was ever too much trouble.
I certainly would not hesitate to recommend Essential Energy Solutions, they were a pleasure to deal with.
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Still waiting for install but customer service has been fantastic Show additional information
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Couldn't fault Essential Energy Solutions. From start to finish their communication was great. The installation team done a great job and where very respectful and friendly. Show additional information
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Only supplier that actually came to the house and checked roof, power board etc.
Then followed up.
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Essential Energy Solutions installation team arrived to site at the date and time agreed. The solar panel installation team worked professionally with no major issues, further the electric wiring and solar inverter installation team finished the works, including setting the internet connection for the inverter. All works done on the same day. Show additional information
The information provided through the year of research and experience you have poured into your website equipped us with the knowledge to begin the process of solar installation. Both companies you recommended were completely open, honest and perfectly in line with the direction your website provides. I have and will happily refer both to everyone. Show additional information
Essential Energy Solutions were great to deal with.
I had a a Solar System already installed by another company that their customer service was lacking and found them arrogant to deal with after I had the system installed and paid for.
My system is using Enphase Micro Inverters and the Enlighten software, the previous company did not set my access to see individual panel performance, neither did they lay out the panels in the monitoring software to how they were laid out in the house, and were unwilling to change this.

So I when I added more panels (11 in total) I went with Essential Energy Solutions, not only did they give me a great price on LG Neon 2 Black panels, but also took over the software, laid out the panels to how they are on my house in the Enlighten monitoring software, but also gave me panel level monitoring, all inclusive.

Nothing was an issue for them, and although there were some install issues, that were not I believe their fault, there was no fuss in them sorting this out and no pressure.

Highly recommended giving them a go!
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Great service from beginning to end, thank you Show additional information
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Being installed on 10 May Show additional information
The team arrived when they said they would, then finished the job carefully cheerfully and always let us know what was happening. We did have a small problem getting the Fronius to link reliably with our WiFi. The foreman gave us his mobile and we worked through it over the next few days - settled with our purchase of a WiFi Extender. We are now waiting for Origin to install our Smart Meter to complete it all. Show additional information
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Your web site and education made a huge difference. Being able to ask the appropriate questions(and understanding their answers!!) made the whole process much better. Show additional information
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They were great. I really liked the way they talked about their product, treated me and then the big one.... followed through! Show additional information
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Not one to write reviews I took the time because I was so impressed with this company.
I found this company easy to deal with and they promptly answered my questions and concerns.
The installation team arrived when they said they would, the installation was fast and very efficient.
They explained it’s use and left everything clean and all rubbish was removed and nothing was damaged in the process.
It was so refreshing to deal with a truly professional company not full of BS.
I would highly recommend this company if you want a professional solar installation.
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We would highly recommend Matt and his team at Essential Energy Solutions for their service, professionalism and knowledge. Before and after installation Matt has been available to talk through any concerns or queries we had and has followed us up after installation to make sure our solar system is operating well and to give us an opportunity to discuss anything. Also, a big thank you to Finn and the Website for solar information which we used to educate ourselves on the benefits of solar and for giving us the security of contacting recommended solar companies. Show additional information
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Friendly, prompt and professional.
Family based business.
Able to provide other electrical services on top of solar installation.
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The Installation, sales and customer service team at Essential Energy are all excellent. I have been extremely happy with my experience. Show additional information