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Freedom Energy Solutions Reviews

Based on 60 reviews

  • 5 star 23
  • 4 star 34
  • 3 star 3
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.41
  • System Quality
    4.62
  • Customer Service
    4.68
  • Installation
    4.70

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About Freedom Energy Solutions, Solar Installers

Freedom Energy Solutions is a Solar Power Installation company based in Byron Bay and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Freedom Energy Solutions Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
I fully recommend Tom and his guys. Fast effiecent installation and great service. Show additional information
Really nice people who were straight forward and easy to get along with in a what I found a very confusing industry. I would recommend this company to anyone looking to add solar to their home. Show additional information
The guys who installed the system arrived on time, did the job quickly and left the place clean & tidy. They also explained how the system worked etc & what we need to do if anything went wrong. Show additional information
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The guarantee from the installers to return at my request to check/move/fix any panels. Show additional information
Good system and installation blokes were great .A little on the expensive side. Only drama I got no certificates or warranty on paper from them. although overall am happy. Show additional information
Highly recommend Tom and everyone from Freedom Energy Services .
Magnificent from start to finish !
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Thanks to Solar Quotes for steering me in the right direction and helping me make my final choice of which system to go with. Freedom Energy were brilliant from sales to installation. I am so excited to be on Solar and both Solar Quotes and Freedom made it an exciting and easy journey, thank you both. Show additional information
After weeks of research and countless phone calls to many companies and comparing quotes (a lot of filtering!) I finally decided to go with Freedom Energy Solutions to install my 5kw Austrian fronius inverter combined with hanwha q cell technology german engineering I believe to be the best in the world 22x285 watt panels 6.27kw all up) great team, great price and great install. Quick and efficient. Meter is running backwards now and had 2kw at around 9am its over 5kw now, I will be referring FES to my mother and anyone else thinking of going solar, also helped with choosing the best enery company for NSW tariffs bring on the savings cheers Tom and the team Pat was great aswell, hopefully not too hot for your next job lads! Show additional information
From start for installation in just under 3 weeks. While the rest of the industry made merry over the Christmas and New Year FEs was one of two business that wanted my business. Why FES did the job, Simple. I asked the questions, they answered. They (FES) Tom Sexton also steered me to other possibilities to consider without any flannel or pressure. This allowed me to check up on issues that I could not recall or was ignorant of. This out my mind at rest as to whom I was dealing with. After a few phone calls and emails I decided on the system I wanted the quality of the system. Form agreeing to a series of quotes from FES a week or so a day was booked and the installers turned up. All done and dusted, up and running within three and half hours. Magic. No fuss no bother and everything where I wanted it to be.
This company and its staff were prompt, courteous, hardworking and diligent in what they do.
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Great bunch of blokes to deal with excellent service i would recommend them to everyone tom is a fantastic bloke great system Show additional information
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Knowledgeable, flexible, helpful, efficient. Offered information rather than a sales pitch. Couldn’t have asked for better service. Show additional information
They always responded to my calls. The installation was fast and efficient, guys very friendly and respectful Show additional information
Quality job and service, very satisfied Show additional information
Quality L.G. black 300w panels (18) and Fronius Primo inverter. All installed about 5 weeks after a small deposit paid. Tom and his 2 crew arrived the afternoon before the scheduled day at 4 pm to make a start, however they were finished and gone by 7 pm! A dream job with easy access to everything and the inverter in the garage. A very professional job and very experienced crew. Thanks to Dom for the advice and quote and to Tom & crew for a top fuss- free installation.
All working very well - it's great to see the meter go backwards! It puts out just under 5 Kw on a good day, after 3 days the meter has only advanced 3 KWh!
Essential Energy has yet to fit the new meter and maybe connect the hot water to solar power? Fronius were rather slow to send the email so that I could connect to our modem, couldn't get to speak to them on the phone, so sent emails,but Tom had to chase them up.
Freedom Energy Solutions were the only quote I looked at and I was happy with their quote for a quality system.
By the way I look forward to the Solar Quotes newsletter each week, very helpful and informative!
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Overall service and communication skills were great, All three men involved in the installation were courteous, polite and knowledgeable at there parts of the installation. I would highly recommend Freedom Energy Solutions for their product and service.
Special thanks to Tom who went over and above in customer service in areas outside his control. Thank you.
Regards Phill.
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The whole experience was very professional, prompt and pleasent Show additional information
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I would recommend that people have them quote for their Solar. Show additional information
The entire experience from solarquotes .com.au to the supply and installation by Freedom Energy Solutions was excellent couldn't be happier thank you Finn Show additional information
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From start to finish the complete team were very responsive and professional.highly recommend. We would not have found freedom energy without your help finn thank you for your prompt replies and help with our enquiry cheers glenn daly. Show additional information
Freedom Energy was easy to deal with and Dom was willing to discuss any issue that I raised. They weren't able to supply the QCell as quoted though supplied a LG panel, which was a dearer panel at no extra cost.
The service supplied by Freedom Energy was better than most, comparing them to my local supplier, many who didn't even bother to return calls.
I would easily deal with Freedom Energy again.
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System installation was was a breeze, no hassles, no fuss, no drama & all very neat. Great work from Tom & his crew, very easy to deal with. Show additional information
The staff at Freedom were fantastic. Took lots of time to explain systems etc and how everything works. Show additional information
Guys that installed system were great,from pulling up in driveway to leaving took approx.4 hours.They asked how I preferred it configured and made the new panels blend in with existing solar hotwater panels and 1.5 Kw system I had installed when the government was giving them away,and up until December when the 60c/kw hour the nsw gov offered finished kept my power bills to near zero.
I got phono solar panels and asked for a Fronius inverter for $6700,they did offer Q-cell with a Sungrow inverter for $7700 but after reading information on your site and reviews on nearly all panels and inverters on offer I thought a good panel system with an excellent inverter was the way to go and I saved a little.
The total is supplying the house during the day and still exporting 25kw and as the sun stays around longer in summer possibly 40kw a day,who in Oz wouldn't have solar.
I paid for it with my tax return and will see the return back again within 2 years and many years after,for those that say they can't afford it they have schemes that pay as you go and the panels keep your bills low.
Thanks Finn for recommending Freedom and having an informative site
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Tom Sexton and Scott Robinson and fellow work mate were very informative when asked any questions about the Solar System that they were installing. I cannot speak highly enough about there politeness, workmanship and prompt reply in the installation of our 3kw, Q-Cell Panels and SMA Inverter System, well done guys it was a pleasure to have people like you around that in my opinion are experts in the field of Solar Information and Installation.
Thank you.
Kind Regards,
Alan & Patricia
(South Grafton.)
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Tom was really easy to deal with and extremely patient. He gave me a quote and I did more research in to the quote and therfore took my time to get back to him. Any question I asked him was answered and I did not feel like he was pushing me to buy the system...he worked with me! Very helpful, knowledgeable and reasonably priced. Highly recommended! Show additional information
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We would like to thank Dom for his patience and explanation of the system, Tom and the installers Jared & Dan for their professionalism and excellent installation job . We will be recommending them to others in the future. Show additional information
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Tom has been excellent to deal with and worked hard to clarify queries around the tech before purchase. Excellent follow up and after sales service too. These blokes know their trade. Show additional information
Great work Tom Show additional information
I spent a year researching solar and what I would want in a system then stepped into the mine field of obtaining quotes! I'm fussy and researched what other people had said about the company they choose and soon realiser that cheap was too good to be true as it nearly always is! Then I contacted Tom for a quotation he was honest, knowledgeable, and he called when he said he would. I did not choose Toms quote but when I started having trouble with the company with the best quote I felt like it would not go well if I had a problem with the system if I was having issues at this stage. So I called Tom he matched they're price and communicated very well and his team did a great job on the roof in the roof and at the inverter. Thanks Tom and crew! Show additional information
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We went to Solar Quotes to get a comparison price for a 6kW solar system with 10kWh battery after attending a Suncrowd forum for the NSW North Coast. Solar Quotes was not able to suggest three suppliers from our area, but did suggest put forward Freedom Energy Solutions. Tom Sexton at Freedom was helpful from the outset. He acknowledged the Suncrowd price as difficult to match, then proceeded, after a couple of days research, to offer us a better system at a slightly lower cost. Later and because of some shading issues Tom got back to us with an offer to install REC panels which he said would perform better on our roof, with no difference in price. We were impressed with his desire for us to get the best performance from the system. The installation went well and in the two weeks since we have generated enough electricity to cover our needs and return some to the grid. Even on partially cloudy days the panels have been able to recharge the battery fully. Show additional information
I found this supplier to be excellent. Tom was most helpful during the entire process and kept in touch and was more than happy to answer any questions regarding the system and the install. The price was good and there was no pressure to use any particular brand of panels etc. Once I had decided to go with a particular system Freedom Energy Solutions promptly arranged for the installation. Both Scott and Steve that did the install were very good to work with and did an excellent job with working out the placement of the panels and the wiring of the system, 1st class job. Show additional information
Disappointed they other businesses didn't contact us. Would appreciate if you contacted them. We were going to buy and install and perhaps they need to know that they didn't get the contract and also let YOU down. perhaps they shouldn't be included in your referral list! Show additional information
Dom and Tom from Freedom energy were excellent to deal with. I did not feel pressured to buy a system that they chose for me but instead I was given choices from a range in both price and quality. Dom provided a wealth of information to assist me to make the best decision for me and my budget. I chose to go with the Qcells system for long term reliability and performance. Although they are yet to install the system due to a slight set back with having to get my meter upgraded, I feel confident with my choice to go with Freedom Energy Solutions and would highly recommended them for their professional approach and awesome customer service. Show additional information
I found solar to be very daunting and hard to understand, i was almost burnt from another company, thankgod Tom at Freedom Energy saved me from buying a lemon and paying too much, i could not be any more pleased so far with the system and the installation and clean up of my property was outstanding just wanting on my new electricity bill so see how much i have saved, thanks guys. Show additional information
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I am very impressed with the overall professional, friendly and reliable service that was provided by the team from Freedom Energy Solutions. Show additional information
The whole process went quickly and smoothly. The 2 recommended suppliers put in a better offer than the one I found myself. Freedom were very quick to respond and put together a package, including batteries that I was happy with and suited my house and usage. No negotiations required to get a good price and Tom was responsive with the pre-sale and then quickly sourced the equipment and had it installed in 2 weeks. Nice clean install in the house with the only downer being getting the app going and wireless connected.
I also required a new meter to be installed and unfortunately had to change electricity suppliers as mine didn't offer a FIT. 5 weeks later I'm still waiting for the transfer to occur so I'm not making anything from what I'm sending back. (Nothing to do with Freedom Energy) I'm confidant the new rate of 12c a kw/h from Enova will see this system paid off in just over 4 years. Heaps better than what I thought was possible.
Great service to consumers here at Solar quotes- well done Finn.
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