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Freedom Energy Solutions Reviews

Based on 103 reviews

  • 5 star 34
  • 4 star 65
  • 3 star 4
  • 2 star 0
  • 1 star 0

Average Customer Review

  • Value
    4.42
  • System Quality
    4.59
  • Customer Service
    4.67
  • Installation
    4.64

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About Freedom Energy Solutions, Solar Installers

Freedom Energy Solutions is a Solar Power Installation company based in serves parts of and serves NSW. Here are their reviews as submitted by visitors to SolarQuotes

Freedom Energy Solutions Solar Reviews

We follow up with all reviewers after 12 months to see how their system is going since it was installed. These are all the reviewers who have responded to our 1 year follow up:
First class installation team, I received a free upgrade to Hyundai panels, very satisfied. Show additional information
Tom the company owner was unreal, very knowledgeable about all types of systems.
Install was painless and quick. The installers were very particular with the installation.
Great company and would recommend to all my friends and family.
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Value for Money - Think this was OK, They did try and sell me a lower spec inverter from another supplier.
Quality of System - I wanted the best, I hope I've got it. I now want to add a battery, so I hope the overall package is good and upgradable
Installation - Very disappointed, the installation was brought forward due to my friends recommendation, the installation crew where two young surfie dudes from Qld, who wanted to go home. Apart from getting into an argument with my neighbour because he challenged them over the none use of safety harnesses. A fair amount of swearing followed, with the fears that Workcover would be on site the next day. (My roof has a 5 degree slope, 6m in the air). One harness or rope was in the truck, but the second was missing, they had to buy the second kit.
There was an issue with the configuration of the panels, all was supposed to face north, but that made it a little bit more difficult, the installers wanted to stagger half of the panels to the west. Do they know something that we do not?
There's an ongoing issue with the AC in voltage in our area, the inverter had to be set to its maximum to get it into production, our voltage often exceeds 257 volts. This was just an off the cuff comment.
The inverter was configured by the installers, using their own phone. I had to wade through the documents and U-Tube to finally understand how the wireless system works. Some of the issue here is that the inverters web page is located in Germany and certain things don't happen automatically. ie access rights etc. The inverter was purchased with the data logging option, so a walk thru showing access should have been part of the package.
Customer Service - Well, I think we wasted 4 weeks waiting for FES to confirm that they can not do what they promised to do in an e-mail.
Have I ever met the FES representative? No.
Would I use a small company again,? No.
The cost difference was about $600, I think we should have stayed with our preferred supplier.
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We had a 4.6kw LG system installed, 14x 330 watt lg panels and solar edge inverter, Spoke with Tom Sexton at Freedom Energy Solutions, the customer service is excellent, the installation was very professional and we are very happy with the service provided, we can recommend Tom and his team very highly.

We will definitely get Tom back for an LG battery and more panels. Can't recommend highly enough.

Cheers Tom and his Team,

Will
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Thank you Finn for recommending Freedom Energy Solutions. Without your knowledge and recommendations we would have been confused. My sons had quite a few discussions with Tom regarding the whole system and he was always helpful. Tom and his crew were very hard workers and answered any questions I asked. I would recommend them to anyone who is looking for a team who know their job and do it very well Show additional information
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The team were terrific to talk to, understood our needs and offered assistance and advice and always returned our calls promptly when they said they would, all round they were great providers. Show additional information
If asked I will happily recommend Tom and his team from Freedom Energy Solutions. Show additional information
Tom was very helpfull Show additional information
Hasent been installed yet but have been great to deal with so far Show additional information
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Freedom Energy were excellent to deal with.....totally happy, and would recommend them to all. Show additional information
Thanks Finn for a great website and for your solar fitter recommendations. After coming to your website you put me in touch with Tom Sexton from Freedom Energy Solutions. After reading all of his reviews and before speaking with him I already felt very confident. What a great business and what a nice bloke. It was a breath of fresh air to speak with a person who genuinely knows his stuff. I had plenty of questions to ask and he had all the answers. Everything was explained in an easy to understand format and needless to say we had no hesitation in proceeding. Our system was fitted in a timely fashion by a great team of tradies lead by Jackson. Jackson was very helpful, incredibly well organized, did a great job and left our house exactly the way he found it. Our after sales or after fitting service has also been very good.
Thank you Finn and to the team of Freedom Energy Solutions.
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Tom embraces customer service. He responds almost instantly to any enquiry and delivers on his promises. The installers were efficient, polite and did a great, tidy job. We had quotes from local firms for twice the price for comparable systems - given the quality of the service and product it’s is difficult to see how they can justify their price difference. We have recommended FES to a number of friends considering solar installation. Show additional information
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I would like to thank Tom Sexton, the Operations Manager for organizing the install. The team of installers were brilliant and really went the extra mile. Everything was so perfect. I highly recommend them. Show additional information
Tom at Freedom Energy has been great to deal with and has been very communicative through the whole process. I has been a pleasure doing business with them. Show additional information
Needed to tell installers to use gutter savers but still scratched new gutters.

Documentation was not accurate as incorrect meters and tag identifiers placed in meter box and on certificates

No wifi identifier documented
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I have used you a couple of times for myself and have been very happy with the results. This time I did it for a friend and it gets installed next week. I think the supplier I clicked is the right one. Both quotes were good and the sales people were great. Both systems were of very similar quality although using different panels and inverters. In the end it just came down to the dollars and the final price for a 6.6 kW system using Trina Honey 300 w panels. Show additional information
They provided excellent service very reasonable price and good friendly people to deal with very happy. Show additional information
Good feedback and assistance from Tom. Follow up and easy to understand instructions from company. Show additional information
They were very helpful in explaining how the System works, And they were pleasant men to talk to, They were confident in way they installed the unit. Overall they did a good job. I would recormend them to other people in the future. Show additional information
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We found the salesmen to some of the companies rude and "pushy" to the point that we didn't want to answer the phone! Show additional information
The sales team were fantastic in helping us decide for weeks prior to purchase. They were very informative about types and brands of panels & inverters. The installation was slightly delayed (but still quicker than other companies projected) and due to weather in other areas not in their control. The communication throughout the whole process was great & the installation was very efficient & we are really happy with the system. Show additional information
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The unit was installed in less than a day, allowing us time to capitalise on its benefits immediately. Show additional information
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In the solar world it is a jungle out there, hard to find the best value and quality product but Dom Sales person for Freedom Energy was very informative and full of knowledge on solar systems. No hard sell at all, best products and best prices. Sure others will discount right down in price but it is the install that suffers.

I wanted the best installers and you pay for quality and service. The installers are not subbed out they are a team working for Freedom Energy all professional tradesman.

I knew, I had some broken tiles on the roof and ordered some spares, the boys replaced the broken tiles while installing the solar. I was very impressed by the care and professionalism on my install day. Freedom Energy is a great company with care free install. If peace of mind is what you are looking for and professionals look no further this company is great even the Director get's in and helps. Thanks Tom and Dom and the Boys.
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Tom and the crew were excellent ,very professional . Show additional information
Tom and the boys offered quality service from quote to installation. All support and advice was clear and what they promised they delivered. Great company to deal with. Show additional information
We have only had this system up and running for 10 days, hence the reason of Good for the first two. It is too early to tell, but I believe we have gone with the right system for us and I could not fault Freedom Energy Solutions workmanship and professionalism. Our system is 2.28 in size which so far seems to be right for us.
Thankyou for recommending this company.
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A no fuss experience.Tom and his team did a great job.I would recommend them to anyone Show additional information
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They gave a better price and better quality system compared to the three others quotes I received.
Installation was quick and a neat job was carried out.
Would recommend
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Very prompt and professional. Answered any questions - and I had many. Gave the best deal. Installed when they said they would. Show additional information
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I fully recommend Tom and his guys. Fast effiecent installation and great service. Show additional information
Really nice people who were straight forward and easy to get along with in a what I found a very confusing industry. I would recommend this company to anyone looking to add solar to their home. Show additional information
The guys who installed the system arrived on time, did the job quickly and left the place clean & tidy. They also explained how the system worked etc & what we need to do if anything went wrong. Show additional information
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The guarantee from the installers to return at my request to check/move/fix any panels. Show additional information