Green

Green Reviews

4.9

Based on 182 ratings 2 Reviews removed
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About

Green.com.au was founded by brothers David and Jonathan Green. Green by name, Green by nature. Their vision was to run a business with the moral foundation and values of a family business with the professionalism and leverage of the big end of town. Fast forward to today and Green is on a mission to become Australia's largest renewable energy company. 

We are solar and battery experts, hyper focused on helping Australians make the switch to renewable energy. We do this by employing and empowering the greatest talent in the Country, partnering with world leading manufacturers that create world class products and we have them installed by the best electricians in the country. It is that simple. When you go with Green you know that: 

·      Your system design will be bespoke for your property and your needs.

·      We partner with the best manufacturers and do our own deep due diligence so you know you are getting great products.

·      Greens Customer Care team is based in our head office to help with anything   you need.

·      NETCC approved so you know we are committed to quality and integrity. 

·      Award winning business being recognised by our community.

·      Free access to our sister company VPP.com.au’s energy app

·      Tesla Powerwall Approved Retailer 

 

Green is an 100% Australian owned and run company with our head office in North Sydney. When you pick up the phone, you will be speaking to one of our incredible employees to help you with whatever you need. 

Don’t wait, join the renewable revolution with Green today.

 

Reviewers report paying: $5,085 - $7,900 for depending on hardware choice and installation difficulty ( how is this calculated? )

Panels, inverter, battery and EV charger brands

The views expressed by reviewers are theirs alone, and do not necessarily reflect those of Peacock Media Group, which makes no representations as to the accuracy of the reviews. For our full disclaimer and further information, see our Terms of Use and our Review Guidelines.

Green Reviews (182)

Show Most Recent reviews from All time  across Australia

Average Scores

4.8/5

Value for money

4.9/5

Quality of System

4.9/5

Installation

4.9/5

Customer Service

  • 5 star 133
  • 4 star 44
  • 3 star 5
  • 2 star 0
  • 1 star 0

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Better than we'd hoped

We decided not to wait for the battery rebates to start and had our system installed months ago. I think we have saved as much as the rebate anyway. We added to an existing 5 Kw and now have 13 Kw on the roof and a 12.8 KWh Sungrow battery. Our next bill should be close to zero and that's with a pool and new air conditioner. This will pay for itself in three years.

Green were very helpful and open when deciding on the system details. Janice knows her stuff and communication was excellent. I think we got quality and value.

Installation was brilliant. A few glitches (to do with the house and site) were overcome without fuss. The standard of installation is excellent. The tradies were efficient, careful and super nice.

GREEN are highly recommended.
Panel rating: 5/5
Inverter rating: 5/5
Battery rating: 5/5
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Very professional

From the moment I spoke to Green I instantly felt at ease. They were very transparent, and left nothing to question. My installation was done by 2 friendly and professional installers. Very punctual and polite. They showed me how it all worked. Green have been in constant contact with me from beginning to end. They were mid range in their price but it was the after sales service that clinched the deal for me. I would highly recommend this company.
Lesley
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Fantastic installer, great installation

Green.com.au recently installed a 4kW solar system on our home, bringing our total capacity to 8kW with the old system included. Nicholas guided us through the process of adding the new solar panels in a very helpful, non-pushy manner. Just over a week later, the installation was completed, and we’re now waiting for the system to be inspected and activated.
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An incentive was offered by Green for this review. Learn more here.

Green.com.au

Ross here
Great people to deal with.All aspects of the solar battery quote explained well and clear.Simon did a great professional job with the installation.All working great from the start of installation completed.Patrick done a excellent job getting the job organised and completed.Thanks.
Battery rating: 5/5
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Good installers and installation

Green.com.au has been good to deal with. The installers have been careful and helpful.
Inverter rating: 4/5
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Green fantastic to deal with and Regent Electrics fantastic installer

From my first contact with Edward (Green.com.au) with sales and quoting through to installation with the boys from Regent Electrics, has been plain sailing without any problems at all. The price and advice could not have been better and was very competetive and the team from Regent Electrics fantastic in the way they applied themselves to the job like a well oiled machine. The site was left with new Risen panels and a AlphaESS battery as tidy as it was when they arrived. I thank you all for a job well done.

Supplier Reply:

Hi Robert,

What a fantastic write up, thank you very much for your 5* review.

Adding some extra solar and a battery was a fantastic decision.

We wish you many years of Renewable Energy Savings!

Thanks,
Jono and The Team at Green.com.au
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Exemplary service. Highly recommend

Had a terrific experience working with the team at Green. Jack was very knowledgeable and was able to answer any questions I had very promptly. I appreciated that he wasn't a pushy salesperson but genuinely wanted to help. Would highly recommend this company, everything went very smoothly. Highly recommend!

Supplier Reply:

Hi Ash!!

Thank you very much for taking the time to leave us an awesome 5* review.

Great to hear Jack looked after you, that's what we intend to do here at Green.com.au

We wish you many years of Renewable Energy Savings!

Thanks,
Jono and The Team at Green.com.au
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Excellent service and smooth installation.

Ryan handled the quoting and sales process, he was friendly and courteous and made teh whole process easy.
Installation was as requested, the crew arrived punctually and carried out thework with a minimum of fuss. The process was explained clearly and Shakeb (the installer) was friendly and courteous.

Supplier Reply:

Hi David,

Thanks for the nice 5* review.

Green.com.au is here to make things simple and easy so the transition to Renewable Energy is smooth.

We thank you for your business and we wish you many years of Renewable Energy Savings.

Thanks,
Jono and The Team at Green
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Fantastic customer service and installment

I was very pleased with the sale and quoting process. Daniel was great at explaining everything to me and was genuine. The installation was also great. Peter and the boys were punctual, very polite and very tidy. The customer service was fantastic and everything was clearly explained. Overall, it was a pleasant experience front start to finish.
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Simply the best!

These guys are awesome! Added an extra system to boost my solar. Great service, knowledgeable, accurate recommendations (ie no overselling), affordable, efficient installation...basically smooth sailing from start to finish. Highly recommend.

Supplier Reply:

Hi Rachel,

Thanks for your fantastic review.

Your awesome too for providing us with your business, thank you very much.

We wish you many years of Renewable Energy Savings!

Thanks,
Jono and The Team at Green.com.au
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Great service and friendly people who completed the installation

The sales team were professional and very courteous. The installers completed the job within one day and tidied up after themselves. They also showed me the process to turn on the battery system once the state inspector has visited the site and how to use the charger
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Awesome experience !!!

I had an excellent experience with my solar installation from start to finish. The sales representative was fantastic—down to earth and very knowledgeable. He took the time to explain everything about solar in simple terms, making the process easy to understand without any confusion.

The installer was equally impressive. He was efficient, friendly, and professional, completing the job quickly and leaving no trace that he had even been there. My battery and inverter is tucked away neatly in the garage and you wouldn’t even know it’s there. The entire process was seamless, and I couldn’t be happier with the service and outcome. Highly recommend!
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Purchase and Installation was a breeze

I initially contacted Green Solar for a quote only to review the cost but found them such a joy to deal with, I placed an order. There was no sales pressure, answered any questions I had and then delivered on all their commitments.
From dealing with Joe (sales consultant), the Customer Service team, to the Installers, everything went like clock work.
Customer Service kept me informed with the install, organised the grid connection and followed up to check I was satisfied with the job. I was. Installers (Peter and his crew), arrived on time, left my place clean and tidy, set up the app on my phone, showed me how it works and briefed me on what they had done. Professional, respectful and polite.
Inverter rating: 5/5
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An all round well run company

Very impressed with Green from start to finish the process was smooth, efficient and well explained to us.

Green was recommended by a friend and Abby the sales rep was the only reasonable person I spoke to of all 4 of the companies I dealt with. She is super knowledgeable and took the time to talk me through all my questions (working in engineering I probably ask a lot).

The installation day was great too Oscar and the team were very efficient, they took great care of the roof and even walked me through installing the app.

The invoice took a few days to come through but overall very happy with a great new system and easy install. Green are not the cheapest but stock quality brands and are able to adjust components to meet your requirements. I would very much recommend.
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The guys arrived on time and all materials were delivered as promised 2 days before the installation.

Joe gave me a good quote and made a small alteration as requested. He replied to all my calls promptly.
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Great job

Green were very accommodating with changes to the system I needed. Installation crew very professional and quick.
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Great work

The quoting process was efficient and completed on time, which was a positive start. However, the actual installation took much longer than expected. The team rescheduled the installation date, which felt quite disorganized and inconvenient. Additionally, after the system was installed, they didn’t provide any instructions or demonstration on how the system works or how to use it. This lack of communication left me feeling uncertain about the operation of the new system. Overall, while the initial quoting process was smooth, the follow-through and customer support could have been much better.
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Great service

From the first conversation with Shaun I felt comfortable with investigating Green as a company to install our solar system.
Any concerns or queries were dealt with promptly and we were provided with ample information to commit to their products and service. Installation was seamless. Oscar and his team were polite and tidy and it was good to get a follow up call from Shaun on completion.
We would recommend Green without hesitation.
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Green - Excellent Company

Green has been an excellent company to deal with throughout the whole process of purchasing, gaining approvals and installing the solar battery. From Janice in sales to Ric the installer every interaction has been polite, prompt and very helpful.
Highly recommended.
Battery rating: 5/5

Supplier Reply:

Hi Gordon,

Thanks for the great review, it's very much appreciated.

The new system looks great and we are sure you are going to love the benefits it will deliver.

Thanks,
Jono and The Team at Green.com.au
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Great customer service, product and support

The whole process end to end was brilliant. Abby in particular was very helpful and secured a great deal for us. Now that the system has installed we are almost completely self reliant which is actually better than was presented and expected. I would highly recommend!
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Green co brilliant

From when I first enquired about the product to follow up post instillation seamless and professional service. I had shopped around for a solar system and Green co came up with the best product for a very reasonable price.
Panel rating: 5/5
Battery rating: 5/5
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Outstanding Customer Service

Originally Teho now rebranded as Green, I found Jono friendly, professional and responsive to my myriad of questions. Rather than overselling me he guided me to a system that would meet my current and known future needs. Installation went well with the company doing a safe and professional job and cleaning up all trade waste. Green arranged connection with my energy provider who sent their subcontracted company and they arrived as scheduled but couldn't complete works due to me requiring some work on my 1980s fuse box by a Level 1 Electrician to enable connection of a smart meter. Green arranged the L1 sparky and work was completed.
That's when the trouble started. I emphasize with no fault to Green but between my energy supplier and their inept sub contracting company. I was banging my head against the wall after having bookings repeatably cancelled by the sub contractor as they believed I still need the upgrade work completed.
That's where a call for help to Jono and he sent me his godsend Max Hough. Max worked tirelessly engaging the energy provider and the sub contractor on my behalf (many hours of work as anyone with experience with energy providers can attest to) and eventually he was able to get it through their thick skulls that the fuse panel was ready for a smart meter. Energy sub contractor eventually arrived and installed my smart meter and I had solar connected. If it had not been for Max Hough I feel I would have had to engage the Energy Ombudsman. I cannot thank Max enough for his assistance. I will definitely be engaging Green again when it is time to fit a battery system
Panel rating: 5/5
Inverter rating: 5/5
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Great all round experience

I originally approached Teho (now Green) as one of the recommended suppliers from Solarquotes - I also approached the two others I was given as well. I chose Green because I simply felt better dealing with them. Abby was extremely helpful during the initial discussions. No pressure selling, no constant calls but always available when I had a question. James came to remove our old system and did the install for us yesterday and he was an absolute pleasure to deal with as well. He clearly knows his stuff.

When I contacted Abby we were looking at renovations for the home and our house had a really old solar system in place which we were looking to replace. Abby and the Green Team were very accommodating and came to remove our old system several months before coming through to install the new system. They worked cleanly and I have been very impressed by my whole experience with Green. Highly recommended!
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Pretty flawless to date

Abby and the entire support team have been wonderful to deal with at every step of the solar journey. We went through the three quote process and all companies responded diligently and in a timely manner. Abbey's knowledge of the product,
wider industry and finding the best configuration for our current and future needs ultimately won us over. Pricing was competitive.
Communication has been a highlight. Expectations were provided on what was happening next and then it happening exactly as promised.
The install team of 6 turned up on time and ripped through a large domestic install of 13.2kw by mid-afternoon. I was explained how everything worked and had the app set up for me. Too easy really.
Now looking forward to seeing the system in action and being part of the renewable community.
Great work team Green! ...... The Milnes family
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Go with Green and you will be with the best!

From the moment of contact with Nicholas at Green (formally Teho) we know that this where we wanted to purchase our battery. The information and discussion about what we needed was easily understood and it only enhanced our view to go with Green. After the installation we had a minor issue and Max with all his wisdom guided us and rectified to our solar panels and battery were working as they should. If you have contacted Green then you have chose the best. Enjoy the seamless installation and great customer service; and follow up if required.
Battery rating: 5/5
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Increasing my Sungrow Battery system

I recently had 2 extra cells to my Sungrow Battery system to increase from 9.6kWh to 16kWh. There was an issue with the balancing of the 2 new cells. But Max from Green went well above and beyond in working out what the issue was and then rectifying the problem. If you need any technical assistance with your system Max is not only a good source of knowledge he will also make sure it is rectified.
Inverter rating: 5/5
Battery rating: 5/5
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Great installer and company to deal with, highly recommend.

Sales and quoting was great.
Installation was excellent, punctual, polite and very tidy.
Installer showed how charger works and helped with download of app.
Inverter rating: 5/5
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An incentive was offered by Green for this review. Learn more here.

Excellent installation team, headed by Shack. My work background involved cabling, so I rate am able to rate the quality of their workmanship as excellent. Thanks to Ryan Tole for the great service.i

The sales/quoting process was very detailed and easy to understand.
The installation was very professional, polite tidy, punctual and informative.
Waiting for the inspection, so I can start enjoying the benefits of the solar system.
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Smooth operation

From the beginning Green.com were very clear and informative about the systems being offered.
Things happened when they said they would happen.
Happy to recommend Green.com

Supplier Reply:

Hello Kevin,

Great review, thank you very much.

We wish you many years of Renewable Energy Savings.

Thanks,
Jono and The Team at Green.com.au
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Great Company to deal with

I received several quotes and several misleading comments from other solar companies. From the initial contact with Ryan Towle through to receiving a detailed quote and answering all my questions right through to the installation, Green was a great company to deal with and highly recommend.
Inverter rating: 5/5
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Excellent service, Installation and follow up

A delight to have gone with the team at Green.

Janice was the initial lead from sales and took time to get to know and understand our intent along with some must and must not haves. She then organised a number of options answered my questions which fined tuned my intent. Once the competing quotes were turned off Janice adjusted the offer to make it more bespoke for our family's requirements now, with capability for load growth in the future if and when more load is introduced.

Once the system was installed Janice contacted the family to ensure we were happy with the install and performance of the system. She also ensured we understood how the system operated as well as tips and advice to maximise its benefits. This was supported by further advice and assistance from the customer support team as required.

Once we agreed to proceed Emma took over, and she along with other team members continued to provide a professional, polite, helpful, positive and efficient service.

As mentioned above the team at Green were at all times supportive and responded to all of my questions, were patient when I didn't quite get the subtleties of solar and went the extra mile for me on more than one occasion.

The install team from Nexus led by Matt were first class. The install delivered a quality system that has been complemented by thoughtful fitment with a professional look and feel. Matt took time to explain the process answer my many questions and he and his team were careful not to damage tiles and ensure the correct fitment of panels to maximise performance while ensuring the associated equipment was installed with a neat functional layout.

Matts team were very efficient and professional. Their professional and technical competence was tested when an unexpected problem emerged that delayed full system functionality. Matt systematically worked through the problem quickly, and identified the likely problem. He then systematically worked through the possibilities until the problem was rectified. All of this was accomplished with minimal delay though it meant additional time, travel and cost for Matt and his team.

In summary every person in the chain from quotes to install and payment have exceeded expectations.

Though it is early days with our new system we are very happy with the product install and team at green.

We look forward to our first health check from the team at Green and a long positive relationship with Green as our system matures and our needs change over the years.

Regards

Paul
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Exceptional experience

I had REC panels installed a few months ago and I couldn’t be happier. From the first contact with Shaun to get a quote through to the finish of installation it has been 10/10. Thank you team Green.
Panel rating: 5/5
Inverter rating: 5/5
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Awesome people to deal with.

Great to talk to on the phone, nothing but helpful. They let me shop around and no annoying phone calls pushing me. Showed up when they said they would and finish it quickly.
After much research done by myself I’m glad I decided to go with green.
Very professional and workmanship next to none.
Awesome thanks green for a job well done.
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Really smooth sailing

The whole quoting process and organisation was seamless. Really efficient and great to deal with.

Supplier Reply:

Hi Amanda,

Thank you very much for posting a Review about Green.com.au

We thank you for your business and we wish you many years of Renewable Energy Savings.

Remember, we will always be here to help you in the future.

Thanks,
Jono and The team at Green.com.au
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Battery install

From start to finish service was excellent, my questions were answered and left me informed of the process, the trades people who did the install were professional and tidy
I would recommend Greens to friends and family
Peter Stewart
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Excellent from first enquiry to installation

Very happy with Green sales and the professional installation.I was kept informed and any questions I had were always answered.The whole experience was a lot easier than I thought it would be and Patrick McCruddin and all of the Green energy consultants are happy to answer any ongoing questions and after sales support I might need. Cheers Paul
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Very happy with battery install

The company was very easy to deal with. They answered all my queries in a prompt and professional manner even after the battery system had been installed. The customer service was excellent. They kept me fully informed of the installation process so I knew exactly what to expect and when the installation would happen. The installer contacted me in advance and arrived on time and completed the job in a friendly and efficient manner.
Battery rating: 4/5

Supplier Reply:

Hi Peter!

You chose the best in the business and we delivered.

Thank you for your purchase with Green.com.au, we appreciate your business tremendously.

The new system looks awesome and if you need anything, please reach out to us at anytime.

Thanks,
Jono and The Team at Green.com.au
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Original Review on 08-10-2023:

Great service

Quote provided was very comprehensive and initial phone enquires were handled in a very professional and knowledgeable manner by Jonathan. Time from accepting quote to installation was only around 2 weeks. Installation team were also very professional and took time to explain the workings of the system. Only hiccough related to system feeding power back into the grid but this was satisfactorily resolved within a few days. Systems is operating to expectations. Original ratings

Panel rating: 5/5
Inverter rating: 5/5

Value for money: 5/5
Quality of System: 5/5
Installation: 4/5
Customer Service: 4/5

Supplier Reply:

Hi Ian,

What a fantastic review, thank you so much.

We wish you many years of Renewable Energy Savings.

Thanks,
Jono and The Team at Teho.

10 months later we asked Ian: "Are you happy with the performance of your system so far?"

Coming up to 12 months. System has worked flawlessly. App for monitoring outputs is excellent and provides great information around usage levels across each day.
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Vert professional outfit.

Green.com were excellent. They made the process of choosing an appropriate system and doing the paperwork easy. They followed things through promptly, and they answered all of my questions. Their installers arrived on time, were very professional and helpful, and they did good quality work. A very good experience. Highly recommended.

Supplier Reply:

Hi Nicholas,

We appreciate the glowing review and kind words.

I'm sure you will love the new system and love the savings too.

Thanks,
Jono and The Team at Green.com.au
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Great service and quality installation.

Great service and communication, excellent install and easy to deal with.
Battery rating: 5/5

Supplier Reply:

Hi Chris!

Thank you for leaving Green.com.au a 5* review, it's greatly appreciated.

Enjoy the new system.

With thanks,
Jono and The Team at Green.com.au
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Smooth from start to finish

Nicholas responded to my request for quote, listened to what I had already determined I needed, gave me the time to think and review before more discussions requests. And then once the order was in place and scheduled, the Teho guys came, James running a crew of good dudes, they got the job done in a day. They exceeded my expectations with my pre-existing broken roof tiles, and ensured that everything was going to be the best it could be. Now in the process of maximising the energy consumption to match what I produce with my new solar.
Panel rating: 5/5
Inverter rating: 5/5
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My second system

After finding them through a solar system page giving greens in the top three out of the rest of the rest requested a quote for a system and battery
Had a call back the first thing next morning and after a long conversation we had a system that I wanted and could afford. After excepting it and then all the help I got from the office (Emma) with helping me with all the paperwork for receiving the government grants and loans as well .
Installed by (Tom & Mike ) arrived on time and had I fuss with either of the electricians and answered all my questions I had throughout the day . Then showed me everything I needed to know and then set up my home for running without out mains power when we have another blackout . When finished there was no mess left behind as well

Supplier Reply:

Hi Bruce,

Thanks for taking the time to leave us a great review.

The new system looks awesome and I'm positive you are going to love it.

If you require anything in the future, please reach out.

Rest assured we will continue to monitor the Solar and Battery system to ensure it's working perfectly for you.

Thanks,
Jono and The Team at Green.com.au
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Good, Better, Best - You know the rest

The quotation process - was easy. I needed a couple of reviews to get to where I wanted. There was no hint of exasperation. After all I'm an electronic engineer, know what I want and tend to be finicky.

The installation process - again easy. I knew where I wanted solar panels and battery to go; and the team was able to accommodate the site difficulties and in fact produced a better result.

Customer service was extraordinary - from Everyone. This is rare usually - so it's clearly cultural at Green. There were hiccups, but a good team is measured by their response in adversity, and came up spades.

For those living in the socialist state of Victoria - you need not despair. When you have to deal with Solar Vic. you will find them one of the few government departments that know what they are doing and are more than polite and helpful. I don't know where they came from, they are clearly not career Victorian public servants.

You will get frustrated with the inspection process (in Victoria) and may have to wait weeks in order to get final certificates etc. But to be fair to the regulator we should all be happy to provide employment to the donors to the government of the day.

All is now working and I can monitor the goes-intos and goes-outtas.

My next task is to look at electricity providers for input/output rates; which Green has promised to help with once I have some history.

Supplier Reply:

Hi Alan!

Wow, what a banger of a review.

We appreciate your detailed explanation of your journey with Green.com.au

The new solar and battery system, not only looks fantastic but given the top quality panels and battery you have purchased, it's going to work fantastically too.

I'm sure it was explained to you during the sales process but remember we will be watching your system to ensure it's working perfectly and we will reach out in 6 months to let you know if there are any adjustment you can make or more batteries to buy that will help drive more savings.

Thanks,
Jono and The Team at Green.com.au
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Green Customer Support took a keen interest in our solar system acquisition and installation

When comparing quotes we went for a larger than minimal system and for better quality components rather than the cheapest available. Green Customer Service (Abby Carbines) took a keen interest in our needs and worked closely with the operations area and with us to coordinate the installation and the associated administration. Our system was installed in our home in a regional centre and is operational about 3 months after we started researching solar systems that met our needs. Our power usage during the day has been dramatically reduced already. Installation took only 3 hours from arrival to departure, and the team set up the solar monitoring app for us so we could monitor the effectiveness of the system. They also worked with our chosen energy supplier to install the required Solar Smart Meter and to recognise the energy we are now feeding into the grid.
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Tesla Powerwall Installation

Pleasure to deal with and all smooth sailing. Very informative and helpful and happy to answer any questions.
Install was 100% professional and attention to detail and a very neat install.
Highly recommend and was always informed on what was going on.
Will be using their services for next time.
Battery rating: 5/5
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After one week.

So far it’s working as advertised. The App is easy to use.
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Truly remarkable company

Without a doubt this experience from first contact to installation was a delight. Totally stress free, I was guided through the whole process and didn’t have to l worry about organising any extra tradies to complete the transition to solar. The price was very competitive and the installers were very prompt , tidy and delightful to interact with.
I am totally happy with this company and if I knew it was going to be this easy I would have had you guys on the job a long time ago!!
Thanks a million ??
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Professional and easy to deal with

Ryan and the team at green have been a pleasure to deal with. Install looks fantastic and was done in a timely manner.
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An incentive was offered by Green for this review. Learn more here.

Happy days

Fantastic installer, very easy to deal with nothing was to hard , great price and service, just need a little sun

Supplier Reply:

Hi Max,

Thanks for your very kind review of Green.com.au

We thank you also for your business and we wish you many years of Renewable Energy Savings!

Thanks,
Jono and The Team at Green.com.au
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Very Professional

From the very first Abby was a pleasure to deal with. The follow up was great, the installers lead by Saxon were on time, polite and tidy. Saxon organised the connection logged me on to the app and showed me how to use it. Overall, I could not have been happier.
If you are getting solar use Teho (Green)

Mike

Supplier Reply:

Hi Mike,

Thank you very much for taking the time to leave Green.com.au a great review.

The new system looks fantastic and I'm sure you are going to love it.

We thank you for your business and we wishy you many years of Renewable Energy Savings!

Thanks,
Jono and The Team at Green.com.au
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